Intrado Direct VPC Guide VoIP ALI Data Provisioning Process Version

Transcription

1 Intrado Direct VPC Guide VoIP ALI Data Provisioning Process Version

2 Notice Intrado Direct VPC Guide Program and Documentation by Intrado Inc. All Rights Reserved Printed in U.S.A. Trademark Information Intrado, triangle beacon design, and the logo forms of the foregoing, are trademarks and/or service marks of Intrado Inc. in the United States, other countries, or both and may be registered therein. Trademark Ownership All trademarks used herein are the property of their respective owners. Product Updates It is the policy of Intrado to improve products as new technology, software, hardware, and firmware become available. Intrado, therefore, reserves the right to change specifications without prior notice. All features, functions, and operations described herein may not be available worldwide.

3 Table of Contents Table of Contents Introduction... 1 VoIP Deployment Process Overview... 2 VoIP Table Build... 3 ESN Request Process... 3 NPA/NXX Process... 3 VoIP MSAG Build Process... 4 Service Order Interface (SOI) Process... 5 Steering Table Update Process Detail... 6 Intrado Direct VoIP ESQK Steering Form Instructions... 7 Intrado Direct VoIP ESQK Steering Form... 8 VPC ALI Data Provisioning Checklist... 9 VPC Deployment Technical Support and Troubleshooting Intrado VPC Assistance Where to Call Direct A911 Prefix Build Request Form...13 Appendix A: Glossary (Terms and Definitions) Appendix B: Revision History (V ) i

4 Introduction Intrado Direct VPC Guide VoIP ALI Data Provisioning Process Introduction The purpose of this document is to provide the VoIP Provisioning Center (VPC) with a detailed overview of the processes associated with ALI data provisioning for VoIP deployments where Intrado Direct is the ALI database provider to the PSAP. This document provides clarification of the ALI provisioning activities required and the sequence in which these activities must be performed by the VPC and other entities involved. The diagrams contained within this document are simplified work-flow diagrams. The work activities flow from left to right across the page in the sequence in which the activities are performed. The participants of the process are listed on the left hand side of the page and those activities for which the participants are responsible are the boxes directly in line with the participant s name. Any process inputs that are required to make the process operate are listed directly after the participants list. The first diagram shown is the high-level overview of data provisioning for VoIP deployments. The diagrams that follow are more detailed work-flow diagrams of each of those processes depicted in the high-level diagram. Examples of all Intrado Direct VoIP provisioning forms and instructions for populating them are included herein where appropriate. The address for obtaining the official forms is also provided. Finally, a list of Intrado Direct support contacts is provided in the back of this guide for your reference. We are hopeful that this process documentation will help you better understand the VoIP data provisioning process and ultimately make VoIP deployments move smoothly and efficiently. Should you have any questions about this document or the processes/instructions herein, please contact a Telecommunications Service Provider Manager at the phone or provided in the back of this document. (V ) 1

5 VoIP Deployment Process Overview VoIP Deployment Process Overview 2 (V )

6 VoIP Table Build VoIP Table Build ESN Request Process NPA/NXX Process 3 (V )

7 VoIP MSAG Build Process VoIP MSAG Build Process 4 (V )

8 Service Order Interface (SOI) Process Service Order Interface (SOI) Process 5 (V )

9 Steering Table Update Process Detail Steering Table Update Process Detail VoIP Provisioning Center (VPC) Populate Steering Table Update Form¹ Send completed form to Receive confirmation of Table build completion Intrado (DBMSP) Intrado provides Steering Table Update Form upon request Receive form from mailbox and put in build queue² Build Table in accordance with request or return to originator if incomplete³ Send confirmation back to originator Notes: 1. Detailed instructions for populating and submitting the Steering table update form are included in this document. 2. Normal turnaround time for steering Tables is five (5) business days. Requests submitted with a request to expedite will be queued accordingly. 3. If request is returned to originator, turnaround time is five (5) days from the time the corrected form is received by Intrado. 6 (V )

10 Intrado Direct VoIP ESQK Steering Form Instructions Intrado Direct VoIP ESQK Steering Form Instructions 1. Request the Intrado Direct VoIP ESQK Steering form via at The Intrado Direct operations team will you the official MS Excel formatted form. 2. Complete the fields in the Intrado Direct VoIP ESQK Steering Form as detailed below: STATE: VPC Provider: LOW RANGE: HIGH RANGE: CLASS OF SERVICE: Primary VPC TCP/IP Address for Intrado Direct ALI: Secondary VPC TCP/IP Address for Intrado Direct ALI: Identify the state VoIP Provisioning Center that manages ESQKs on behalf of a VoIP Service Provider Enter the low range of the ESQK to be used for PSAP Enter the high range of the ESQK to be used for the PSAP Populate this field with a V Populate this field with one of the following: FLESG TCS1 VIXXI1V Populate this field with one of the following: COESG TCS2 VIXXI2V 3. After completing the required fields in the form, the completed form to VoIP_securitytable@intrado.com. 4. The VoIP Security Table will be processed within five (5) business days of receipt. Note: Use of unofficial and/or incorrectly populated forms will be returned to the request initiator for correction/completion. Once a corrected (and properly completed) form is received, the VoIP Steering Tables will be processed within five (5) business days. 5. notification will be sent to the request initiator when the Steering Table provisioning has been completed. 7 (V )

11 Intrado Direct VoIP ESQK Steering Form Intrado Direct VoIP ESQK Steering Form Intrado Direct VoIP ESQK Steering Form completed form to: VoIP Steering Table builds will be processed within five (5) business days of receipt. Notes: This form is to be used only for Direct ALI hosted regions. Incorrectly populated forms and/or forms used for regions other than Direct ALI hosted regions will be returned to the request initiator for correction/completion. Once a corrected form is received, the VoIP Steering Tables will be processed within five (5) business days. notification will be sent to the initiator who submitted the request, form when steering table provisioning has been completed. State VPC LOW RANGE HIGH RANGE Class of Service Primary VPC TCP/IP Address Secondary VPC TCP/IP Address TX TRDO V FLESG COESG TX TCS V TCS1 TCS2 TX VIXXI V VIXXI1V VIXXI2V 8 (V )

12 VPC ALI Data Provisioning Checklist VPC ALI Data Provisioning Checklist This checklist is provided to assist in expediting the provisioning and troubleshooting processes. If deployment testing assistance is requested from Intrado, this list will be reviewed before scheduling assistance to ensure that all of the necessary provisioning steps have been taken before allocating resources to assist in testing. Verified Data Provisioning Process How To Verify 1 1) Valid VoIP MSAG(s) built. Verify through 911Net. See process document to determine resolution if this process has not been completed. 2) NPA/NXX Table request filled out and submitted and tables built. 3) Service Order Interface (SOI) files submitted and posted to ALI. A confirmation is sent to the requestor by Intrado once NPA/NXX Table has been built. Verify through request to Intrado Direct VoIP Mailbox (refer to page 5, VoIP Table Build). See process document to determine resolution if this process has not been completed. Verify this through review of your Errors and Stats file. 4) Intrado Direct VoIP Steering Table Form submitted and processed 5) Request Technical Assistance to troubleshoot deployment problem. 2 3 A confirmation is sent to the requestor by Intrado once the table has been built. This may also be confirmed through request to Intrado Direct VoIP Mailbox. 1 Refer to process documentation for symptoms if the corresponding process has not been completed. 2 To adequately schedule resources, a minimum 5-day notice is required to schedule technical assistance. 3 When requesting technical assistance, assistance will only be provided when all of the processes detailed in this checklist have been appropriately verified. 9 (V )

13 VPC Deployment Technical Support and Troubleshooting VPC Deployment Technical Support and Troubleshooting VoIP testing can not be scheduled until the steps in this guide have been completed. Intrado supports VPC testing during normal business hours: 8 a.m. to 5 p.m. Mountain Time, Monday through Friday, excluding observed holidays. Scheduling may be arranged by contacting a Telephone Service Provider Program Manager (listed in the back of this guide). After hours testing may be accommodated on a resource-available basis and will be billable at Intrado s professional services rates. Production-related technical support is available 24 x 7 x 365 through Intrado s ISOC (contact number is listed in the back of this guide). 10 (V )

14 Intrado VPC Assistance Where to Call Intrado VPC Assistance Where to Call Topic Department Contact Number Address NPA/NXX Table build requests SOI error Correction Questions & issues relating to SOI updates (Error & stats file, Connect Enterprise) Steering Reference Table Requests Requests for: * Establishing E2 connectivity to Intrado s ALI * Connect Enterprise, 911Net or other VPC Account Setup * Resource schedule requests 24-Hour Support 4 Production Issues Only Direct Operations Direct Operations direct_operations@intrado. com ECRC supportcenter@intrado.com Direct Operations TSP Project Specialist NA For Texas, Vermont and Virginia Beach, contact: Donna Kaniowski at For all other Direct A911areas, contact a Brian Scattergood at voip_securitytable@intrado.co m For Texas, Vermont and Virginia Beach, contact: Donna Kaniowski at Donna.Kaniowski@In trado.com For all other Direct A911 areas, contact Brian Scattergood at Brian.Scattergood@Intrado.com ISOC Isocoperators@intrado.com Information required Direct A911 Prefix Build Request form Issue, File ID and contact information *Issue and contact information for ticket (refer to page 14 for ticket instructions) Completed Intrado Direct VoIP ESQK Steering Form NA Issue and contact information for ticket 4 24-Hour Support is exclusively for connectivity or ALI delivery issues. Intrado cannot support deployment or drive testing after hours or on weekends. 11 (V )

15 Intrado VPC Assistance Where to Call *Submit Ticket Requests to ECRC as follows: 1. Provide your name, call back number, and nature of the problem. 2. Identify the issue as one of the following: A. 911Net B. Connect:Enterprise C. VoIP troubleshooting (please include the call information, including date and time of failed call, ESQK, ESN and the test TN. We must have the ESQK that was tested, not the range) 1. Misrouted call: a. Was the location information that was returned from the VPC VoIP ALI displayed at the PSAP? b. What specifically displayed on the call taker screen (all numbers and words)? c. Have you verified with the LEC that the selective router (S/R) has the ESQK/ESN in the S/R database? 2. Incorrect data or no data displayed at the PSAP: a. What numbers specifically displayed on the PSAP screen? b. What else displayed on the PSAP screen (for example, no record found, incorrect location, shell record only, etc.)? c. Did the VPC VoIP ALI receive an E2 bid for the call? 3. Other (define) 12 (V )

16 Intrado VPC Assistance Where to Call Direct A911 Prefix Build Request Form To request a new NPA/NXX build for the Direct platform at Intrado Communications, please populate the requestor-specific information in the right-hand column of the following table and submit to Intrado at NPANXXDirectOperations@Intrado.com. NPA NXX Information Description TN Range (i.e., , ) Your Company Name Company Type (i.e., Wireline, Wireless, Fixed VoIP, Nomadic VoIP, Telematics) Your NENA ID Prefix Rate Center Selective Router Name or CLLI Submitted By Contact Phone Number Requestor Specific Information 13 (V )

17 Appendix A: Glossary (Terms and Definitions) Appendix A: Glossary (Terms and Definitions) ALI Automatic Location Identification is feature of E9-1-1 service that displays the name and address associated with the number of the phone being used to dial A database managed by a database provider. Direct DIU The Data Integrity Unit (DIU) responsible for managing data associated with all regions that are directly hosted by Intrado Communications, as well as the unit that manages V9-1-1 functionality for various government agencies. ESN Emergency Service Number is a three to five digit alphanumeric code that represents an emergency service zone. This number is used by the selective router to route E9-1-1 calls to a particular PSAP. ESN/ELT Emergency Service Number/English Language Translation ESQK Emergency Service Query Key ILEC Incumbent Local Exchange Carrier MSAG Master Street Address Guide is a listing of all streets in a service area and the house number ranges for each ESN. The primary function of the MSAG database is to validate subscriber addresses and assign an ESN (Emergency Service Number) to each customer telephone record number. NENA National Emergency Number Association NPA/NXX Number Plan Area/Prefix is the area code and the first 3 digits of the local 7-digit phone number. This number identifies the central office out of which the phone number originates. S/R Selective Router; the 911 Selective Router that provides network routing to the PSAP. SOI Service Order Interface. Service order information is extracted from the telephone company's service orders and submitted in NENA-2, 512-byte format to Intrado. This data is used by Intrado to process customers' address records and ultimately to update E9-1-1 ALI databases. TSS 14 (V )

18 Appendix A: Glossary (Terms and Definitions) VoIP VPC VSP Transaction Services System is a data management system developed by Intrado that processes and maintains data for ALI retrieval and selective routing for enhanced systems. Voice over Internet Protocol VoIP Provisioning Center VoIP Service Provider 15 (V )

19 Appendix B: Revision History Appendix B: Revision History Version Date Summary of Changes Initial Release Revised Intrado VPC Assistance Where to Call section to reflect current contact information ) Updated Intrado Direct VoIP ESQK Steering Form Instructions section and table. 2) Updated Intrado VPC Assistance Where to Call table. 3) Added new Direct A911 Prefix Build Request Form section and table. 4) Updated Appendix A: Glossary. 16 (V )