MICHA GALVANIZED STEEL CONSTRUCTION

Transcription

1 MICHA GALVANIZED STEEL CONSTRUCTION MICHA GALVANIZED STEEL CONSTRUCTION INC. RIFAT DEMİRLİ SOK. NO:1-3 ALOSBI ALİAĞA / İZMİR / TÜRKİYE PHONE: FAX:

2 INTRODUCTION Micha Galvanizli Çelik Konstruksyon San ve Tic A.Ş was establised in 2007 as a brand new facility built on a m2 total area in Aliağa Industrial Zone in Izmir. MITAS who became the leading company of Turkey for hot dip galvanized steel structures, together with FAYAT of France who is the giant group of companies in construction industry had invented jointly and form MICHA. MICHA aiming to satisfy customer expectations and producing in high quality standards has an annual steel structure fabrication capacity of 70,000 tons and 85,000 tons of galvanizing. Micha exports %90 of its steel tower production to various transmission line contractors as well as local utility owner like TEDAS. MICHA GALVANIZED STEEL CONSTRUCTION INC. RIFAT DEMİRLİ SOK. NO:1-3 ALOSBI ALİAĞA / İZMİR / TÜRKİYE PHONE: FAX:

3 INTRODUCTION MAIN PRODUCTS Transmission Line Towers Substations Steel Structures The experience and knowledge enables Micha to manufacture, galvanize and supply all kinds of lattice structures due to the demand of energy sector in tranmission lines. MICHA has accomplished projects within the range of 33 kv kv transmission lines as main voltage levels in many countries throughout the world. The experience and knowledge enables Micha to manufacture, galvanize and supply all kinds of lattice structure which is welded or bolted due to the demand of tensions up to 750 kv in substations field. Telecommunication Towers Special Steel Structues Lighting and Flag Poles Micha elaborates solutions based on requirements of communication sectors worldwide. Micha, as a subsidiary of Mitas Group, aims to be known worlwide by courtesy of Mitas that develops GSM designs and solutions. ANTENNA TOWERS Micha can supply towers with all necessary accessories, such as triangle or square sectioned, anchoraged or stubbed and lattice types, self supporting or guyed types. GSM towers FM / TV transmission Towers Communication Tower SDH Towers WLL Towers Tubular Structures Painted towers for telecommunication Radome Radar Towers MICHA has been a primary solutions provider for steel structures for the communication and broadcasting sector all around the world and participating in engineering, production and assembly of a number of projects. Micha, as a subsidiary of Mitas Group, can offer you a production range, covering poles on every scale and up to 9 meters of a piece. Lighting poles, which are gradually increasing in accordance to use of demand, can be summarized in 6 different categories. Those are, Standart Lighting Poles Projector Highmasts Stadium Lighting Masts Projector Masts with lift Circular Pole Decorative Pole MICHA GALVANIZED STEEL CONSTRUCTION INC. RIFAT DEMİRLİ SOK. NO:1-3 ALOSBI ALİAĞA / İZMİR / TÜRKİYE PHONE: FAX:

4 CAPACITY & MACHINERY Machinery Quantity Capacity (tons ) LATTICE TOWER PRODUCTION CNC punch 10 CNC drill 3 Bend Press 2 Manual Punch (after bending) / month Planing Machine 2 Flange Cutting Machine 4 Flange Closing - Opening Machine 2 PACKAGE and CONSIGN DEPARTMENT Forklift 7 Overhead Crane / month Gantry Crane 1 GALVANIZE Acid pool 9 Degreasing pool 2 Rinsing pool 3 Flux pool 1 Cooling water pool 1 Passivation pool / month Rinsing water pool 1 Drying furnace 1 Zinc-Kettle (7.5x3.2x1.8 meters ) 1 Ingenia crane 9 Forklift 3 RAW MAT. STORAGE Gantry crane MICHA GALVANIZED STEEL CONSTRUCTION INC. RIFAT DEMİRLİ SOK. NO:1-3 ALOSBI ALİAĞA / İZMİR / TÜRKİYE PHONE: FAX:

5 CERTİFİCATES MICHA GALVANIZED STEEL CONSTRUCTION INC. RIFAT DEMİRLİ SOK. NO:1-3 ALOSBI ALİAĞA / İZMİR / TÜRKİYE PHONE: FAX:

6 CERTİFİCATES MICHA GALVANIZED STEEL CONSTRUCTION INC. RIFAT DEMİRLİ SOK. NO:1-3 ALOSBI ALİAĞA / İZMİR / TÜRKİYE PHONE: FAX:

7 CERTİFİCATES MICHA GALVANIZED STEEL CONSTRUCTION INC. RIFAT DEMİRLİ SOK. NO:1-3 ALOSBI ALİAĞA / İZMİR / TÜRKİYE PHONE: FAX:

8 REFERENCES ITEM NAME OF PROJECT VOLTAGE CUSTOMER END USER COUNTRY WEIGHT YEAR CONTACT MOBILE kv S/C RUWAIS -GHADAMES OHTL TOWERS 400 MITAS LIBYA 4, TILGHMET -DJELFA 400 kv S/C OHTL TOWERS 400 MITAS ALGERIA 7, ABUARGUB-REWEIS-GHADAMES 400 kv S/C OHTL TOWERS 400 MITAS LIBYA 8, kv, S/C OHTL TOWERS SIRTE - HUN PROJECT 400 kv, S/C OHTL TOWERS SEBHA GMMR-I LINE PROJECT 400 kv DC OHTL TOWERS ZAWIA-ABUARGUB-TRIPOLI 400 kv, SC TOWERS GHADAMES RUWAIS ABUARGUB 400 kv, SC TOWERS MISURATA SIRT PROJECT 400 kv, SC TOWERS KHOMS MISURATA PROJECT 500 kv OHTL TOWERS ZAPALLAL TRUJILLO PROJECT kv OHTL TOWERS, EROS - VUYANI OHTL 400 MITAS 400 MITAS LIBYA 13, MITAS LIBYA 10, MITAS LIBYA 7, MITAS LIBYA 5, MITAS LIBYA 11, MITAS LIBYA 6, MITAS PERU 13, SOUTH AFRICA 1, KAHRIF No: 41/2011-DAS 400 MITAS ALGERIA 2, KAHRAKIB No: 182/2011/DTLC/DVA 400 MITAS ALGERIA 2, BEAULY DENNY TL 400 MITAS UK 12, A. BORA ASLAN A. BORA ASLAN A. BORA ASLAN A. BORA ASLAN A. BORA ASLAN A. BORA ASLAN A. BORA ASLAN A. BORA ASLAN A. BORA ASLAN A. BORA ASLAN A. BORA ASLAN A. BORA ASLAN A. BORA ASLAN A. BORA ASLAN EATL PROJECT 500 MITAS CANADA 26,750 ON GOING A. BORA ASLAN /NT/2012 SUPPLY TOWERS FOR 400KV AND 132KV OVERHEAD TRANSMISSION LINES 132 & 400 MITAS IRAQ 36,000 ON GOING A. BORA ASLAN MYANMAR 500kV OHTL Tow ers 500 MITAS MYANMAR 27,000 ON GOING A. BORA ASLAN MICHA GALVANIZED STEEL CONSTRUCTION INC. RIFAT DEMİRLİ SOK. NO:1-3 ALOSBI ALİAĞA / İZMİR / TÜRKİYE PHONE: FAX:

9 POLICIES MICHA GALVANIZED STEEL CONSTRUCTION INC. RIFAT DEMİRLİ SOK. NO:1-3 ALOSBI ALİAĞA / İZMİR / TÜRKİYE PHONE: FAX:

10 STANDARDS MICHA GALVANIZED STEEL CONSTRUCTION INC. RIFAT DEMİRLİ SOK. NO:1-3 ALOSBI ALİAĞA / İZMİR / TÜRKİYE PHONE: FAX:

11 QUALITY PLAN MICHA GALVANIZED STEEL CONSTRUCTION INC. RIFAT DEMİRLİ SOK. NO:1-3 ALOSBI ALİAĞA / İZMİR / TÜRKİYE PHONE: FAX:

12 QUALITY MANUAL QUALITY MANUAL MICHA GALVANIZED STEEL CONSTRUCTION INC. RIFAT DEMİRLİ SOK. NO:1-3 ALOSBI ALİAĞA / İZMİR / TÜRKİYE PHONE: FAX:

13 K-01 QUALITY MANUAL Document Name : Quality Manual Publication Date : Document No: K-01 Revision : 09 Page 1 / 16 MICHA GALVANSING METAL CONSTRUCTION INC. QUALITY MANUAL Address : Rıfat Demirli Sokak. No:1-3 ALOSBİ ALİAĞA / İZMİR Phone : Fax : Web Address : info@michatower.com Date: Q.M.S. Management Representative M. Alper ÖZKUL General Manager Canan KILIÇ

14 Document Name : Quality Manual Publication Date : Document No: K-01 Revision : 09 Page 2 / 16 PUBLICATION AND REVISION PAGE Revision Date Revision Publicated/ Revised By Quality Manual was Issued Management Representative Revision about management review period Management Representative Organizational Change Management Representative Revision about format of manual according to Management ISO 9001:2008 Representative Organizational Change Management Representative Organizational Change, Item 4.1. & Item Management Representative Item 5.6. Management Representative Process Map, Organizational Change, Item 5.6. Management Representative Updated generally, frequently updated parts are moved to appendix. Management Representative 09 Quality policy and footer is updated. Management Representative

15 TABLE OF CONTENTS Document Name : Quality Manual Publication Date : Document No: K-01 Revision : 09 Page 3 / 16 Publication and Revision Page... 2 Table of Contents... 3 Introduction Process Approach Scope Company Profile Quality Management System General Conditions Documentation Requirements General Quality Manual Document Control Control of the Quality Records Management Responsibilty Management Commitment Customer Focus Quality Policy Planing Quality Objectives Quality Management System Planning Responsibility, Authority and Communication Responsibility and Authority Management Representative Internal Communication Management Review Resource Management Provision of Resources Human Resources Infrastructure Working Environment Product Realization Planning of Product Realization... 10

16 Document Name : Quality Manual Publication Date : Document No: K-01 Revision : 09 Page 4 / Customer-Related Processes Determination of Requirements Related to the Product Review of Requirements Related to the Product Communication with the Customers Design and Development Purchasing Process Control Control of Production and Service Provision Validation of Process for Production and Service Provision Identification and Traceability Customer Property Preservation of Products Control of Monitoring and Measuring Device Measurements, Analysis and Improvement General Monitoring and Measurement Customer Satisfaction Internal Audits Monitoring and Measurement of Processes Monitoring and Measurement of Products Control of Non-Conforming Product Analysis of Data Improvement Continuous improvement Corrective Actions Preventive Actions Appendix 1 : Process Map Appendix 2 : Organization Chart Appendix 3 : Cross Reference List

17 INTRODUCTION Document Name : Quality Manual Publication Date : Document No: K-01 Revision : 09 Page 5 / 16 This quality manual has been prepared for the activities of MICHA Galvanizing Metal Construction Inc., on the basis of ISO 9001:2008 standard and it aims to explain how to meet customer s requirements to customer, to company staff, to quality inspectors, and to all the related sites. Authorization of making revision and/or amendment on this Quality Manual belongs only to the management representative. The original copy of Quality Manual is kept by Management Representative. In order to supply easy access to this document by the company workers, one copy is issued in the companies server. Distribution of controlled copies is recorded by Document Distribution Form. Amendments made on Quality Manual are stated on Publication and Revision page. 1. PROCESS APPROACH The process approach is accepted to improve and increase the efficiency of quality management system for raising customer satisfaction and dependency to MICHA by meeting the customer requirements and the essential other requirements for usage. For this purpose in MICHA; a) Required processes for quality management system and their company appliances are defined, b) The order and interaction of these processes are identified, c) To ensure the effective of operations and controls of these processes, the necessary criterias and methods are set, d) To support operating and monitoring these processes, accessibility of the necessary resources and informations is provided. e) Monitoring, measuring and analysis of these processes were performed and are carried out, f) For achievement in planned results and continual bonification of these processes, necessary devices were applied and are implemented, For the implementation all of these in an efficient manner to provide added value in MICHA, the documentation consisting of process map, process chart, procedures, instructions and forms was constituted and is made applicable. The required processes for quality management system and the interaction between these processes in MICHA are given in appendix 1 Process Map. By implementation of quality management system processes with Plan-Implement-Check-Take Measures methodology, it is taken a step forward about provision of continual bonification. 2. SCOPE This Quality Manual outlines the requirements of Quality Management System, which is necessary to achieve customer satisfaction by showing the ability of MICHA to make production suitable for customer specifications and legal requirements. Meanwhile, it covers the manufacturing of lattice type energy transmission and distribution line towers, galvanizing, hot dip job galvanizing. MICHA is preparing the internal audits to verify if the activities performed in accordance with the customer and

18 Document Name : Quality Manual Publication Date : Document No: K-01 Revision : 09 Page 6 / 16 Quality Management System specifications and if required, preparing and follow the Corrective/Preventive Actions Report. The requirements stated in Design and Improvement item 7.3 of ISO 9001:2000, concerning the product design activities are kept out of the scope. 3. COMPANY PROFILE MICHA Galvanising Metal Construction Inc., was established in 2007 in ALİAĞA / İZMİR which is a joint venture between Group Fayat France and Mitas Turkey. MICHA is working in the area of manufacturing of mainly energy transmission and distribution towers, galvanizing, and also hot dip job galvanizing. 4. QUALITY MANAGEMENT SYSTEM Under the frame of ISO 9001:2008 standard, the quality system elements in this manual have been defined under the same titles as stated in the standard, in order to access and follow up easily. (Appendix 3 Cross Referance List) 4.1 General Conditions ISO 9001:2008 Quality Management System is established, documented and practiced in MICHA in order to meet all requirements of the standard so as to supply the product and services. The processes necessary for the Quality Management System, and the methods and criteria required for flow, interaction, practicing and control of processes are defined. The information required for actively practicing and following the processes are determined. The processes are measured, followed, analyzed and directed in accordance with the standard. At MICHA, following external process is present that effects the compliance of the products to the specifications: Calibration. This process is held under control by quality system documentation. 4.2 Documentation Requirements General The processes required for the Quality Management System, flow and interaction of processes, methods and criteria required to practice and control the processes were defined. Quality system of MICHA has been defined and documented in detail in its quality system documentation. The Quality Management System documentation contains the followings: Quality policy, quality objectives, quality manual, process map, process charts, procedures, instructions and other documents (forms, reports). The up to dateness of the elements forming the quality management system documentation are kept by overviews. The responsibility of coordination belongs to Management Representative Quality Manual

19 Document Name : Quality Manual Publication Date : Document No: K-01 Revision : 09 Page 7 / 16 A quality manual that describes MICHA quality management systems strategy, defines quality management s content and the details and reasons out of content s, includes procedures documented for quality management system and references to these procedures, describes the interaction of quality management system processes has been formed and it s continuity is provided Document Control Document control in MICHA is realized in accordance with P-01 Document Control Procedure. The documents related with quality system are controlled documents. Control responsibility of issued or revised documents which is approved by General Manager, belongs to Management Representative. Related personnel as defined on document responsibility list get informed and have access to documents through Micha server. So that all departments reach to the final revision of documents on timely manner. Furthermore use of old and superceeded documents is not permitted with the aid of system. Related customer specifications, standards, and similar external documents are also under the scope of this content Control of the Quality Records Quality records formed under the scope of quality system of MICHA are saved in accordance with P-02 Quality Records Control Procedure, so as to show that the quality system is suitable to the defined conditions and properly in use. Some parts of quality records are printed hard copy, hand writings and some parts are computer files kept in electronic media. Computer files are regularly saved in accordance with the related instruction. The hard copies are protected by suitable methods (binder, plastic file, closed cage etc.) in order to avoid deterioration and absence. In this way, the records are kept both easily accessible and reusable when needed. Quality records are saved by the responsible for predefined time intervals and then destructed in accordance with defined methods. Related records may be shown to customers, suppliers, and auditors when necessary in order to show the suitability of the quality system and its effectiveness. Management Representative is responsible for good functioning of related procedure of the quality records. 5. MANAGEMENT RESPONSIBILITY 5.1 Management Commitment In order to increase customer satisfaction, to enhance personal compatibility and to ensure continual improvement of company performance, MICHA executive management undertakes its commitment for the establishment, development and improvement of quality management system by carrying out the following activities; such as ensuring the development and maintenance of a customer-focused organization, communicating the importance of meeting regulatory and statutory obligations, establishing the quality policy and objectives and making them widespread, conducting management reviews and allocating necessary resources. 5.2 Customer Focus

20 Document Name : Quality Manual Publication Date : Document No: K-01 Revision : 09 Page 8 / 16 MICHA management provides customer requirements to be defined and completed in order to increase customer satisfaction by the following methods: Constitute and apply the product realization process as defined in process map in order to define, understand and satisfy customer s product order specifications. Producing and applying Customer Satisfaction Measurement process to identify whether customer requirements are satisfied or not. To evaluate discussing customer feedbacks at Management Review Meetings. To constitute the organization as customer focused on. To constitute quality management system documentation by considering customer focus. In the purpose of giving better quality support to customers, it is aimed that defining and determining all customers including possible customers, defining market competition and defining the weak and strong points of facilities and aiming to become specialist. 5.3 Quality Policy Quality means in MICHA is understood as the highest performance superiority that perfectly satisfies the customer specifications and customer needs, in essence of customer satisfaction. The quality policy in MICHA is given below: Our quality policy is to comply with customer specifications and legal regulations, to provide on time product and services with requested quality; to constitute effective and efficient quality management system that continuously improves processes. This policy is under the responsibility of top management. Quality Policy must be transferred to all employees by announcements and should be made understood and worked according to this policy. 5.4 Planning Quality Objectives Management team establishes annual quality objectives at the beginning of each year in order to facilitate the implementation of the quality policy and ensure the fulfillment of customer requests and expectations. The determined objectives monitored periodically according to defined criteria and differences and its reasons questioned Quality Management System Planning Management team is responsible for planning quality management system, whether quality management system alters or not, to meet all related specifications. Therefore, these subjects discussed, responsible persons defined in Management Review Meetings and the results are recorded. Management review meetings are held annually on every December. 5.5 Responsibility, Authority and Communication Responsibility and Authority

21 Document Name : Quality Manual Publication Date : Document No: K-01 Revision : 09 Page 9 / 16 Responsibility and authority of personnel who manage, perform and verify work affecting quality are defined in job descriptions and stated in organization chart Management Representative Under the scope of ISO 9001:2008 Quality Management System of MICHA, management representative has been appointed and announced by the General Manager (shown in Appendix 2 Organization Chart) in order to achieve: Ensuring that the quality management system processes are established, implemented and maintained Reporting on the performance and needs for improving the quality management system to the management Ensuring the promotion of awareness of customer requirements within the organization Internal Communication In order to ensure effective performance of all tasks, appropriate communication processes have been established within the organization so that any information relating to the quality management system and customer is communicated to related units and people. With this aim, all office workers are allocated with computers and wireless phone connected to network and massage boards have been hanged in the workshops where necessary. Moreover, meetings are arranged to inform employees. 5.6 Management Review The Quality Management System is reviewed at least once a year by the MICHA Executive Management for the purpose of appropriateness, effectiveness, and the changes related with the political aims and evaluating the new requirements. General Manager is the chief of meetings and department managers participate to it. The third persons can be participated to meetings if desired. In Meetings, inspection results, customers feedbacks, process performance and product sufficiency, state of protective and corrective process, review of results of statistical process controls and nonconforming product, the changes possibly to effect Quality Management System improvement ideas and quality targets are taken account according to suitability to ISO 9001:2008 standard, performance of the system and meeting the Customer needs. In meetings, decisions taken for improving QMS and the process, innovating products as to customer requests, financial source needs and the activities to perform are indicated and the responsibilities are identified The fact that the managements review and prepare the programs, keep the records is under the responsibility of Management representative. Meeting Record is kept to constitute the records. 6 RESOURCE MANAGEMENT 6.1 Provision of Resources In MICHA, executive management provides the necessary resources which are determined and provided in order to implement and maintains the quality management system and continually improves its effectiveness and enhances customer satisfaction by meeting customer requests. 6.2 Human Resources

22 Document Name : Quality Manual Publication Date : Document No: K-01 Revision : 09 Page 10 / 16 MICHA Executive Managers, reserves sufficient sources to give proper training, experience and abilities to the employees who likely affect the product quality. Skills and specialties of employees are improved by external and internal trainings. Trainings are arranged according to the system needs such as Management techniques, quality systems, using equipments and other qualification needed cases. Records of these trainings have been stored. For this purpose Human Resource Procedure is documented and put into application. Training activities are applied as below; Training needs are determined to gain skills or to improve skills that employees must have during applications. Trainings are planned according to which department or employee going to take or which resources are used in training or when. Making possible the planned trainings. After the Training, it s efficiency is overviewed. The training needs are planned, approved and prepared as an education plan for each year. If plan is proper, it covers both internal and external trainings. Different from the planned trainings, occurring needs for training during the year are also taken into account. Especially, orientation training is given to the new employees several days after joining the company. Due to the reason that training is a highly resource needed subject and have strategically importance; effectiveness of training should be assessed. During this assessment, knowledge obtained from training is also considered whether or not to meet the performance criteria aimed at. 6.3 Infrastructure MICHA Energy managers determine, provide and maintain the necessary infrastructure to achieve supplied product conformity. The infrastructure covers; Buildings, working areas and related facilities Process materials (software and hardware) Assistance Systems (carrying, communication etc.) During the determination and preparation of infrastructure, processes, operations and their needs are considered. For the purpose of meeting the operational needs to maintaining infrastructure continuity, planned and preventive maintenance process is developed and realized for the equipments which affect the continuity and the quality of the work. 6.4 Working Environment Desired working conditions are supplied and continued by MICHA managers to meet product property. Working environment covers working safety and the like subjects such as heating, noise, lighting, heath conditions, moisture and safety. The working environment and areas are cleaned periodically by responsible employees. 7 PRODUCT REALIZATION 7.1 Planning of Product Realization

23 Document Name : Quality Manual Publication Date : Document No: K-01 Revision : 09 Page 11 / 16 Processes required for product and service realization have been planned within the constitution of MICHA. Quality objectives and requirements for the product are determined, processes and documents are established, resources suitable for the product are allocated; verification, validation, monitoring, inspection and test activities specific to the product and the criteria for product acceptance are all determined, the saving and reserving, methods of the quality records which came out as the evidences of the whole process are indicated. 7.2 Customer-Related Processes Determination of Requirements Related to the Product Tenders are received in written form so that the requirements of the customer related to product are completely and clearly defined and documented. If no written statement available from the customer, the customer (oral) request is converted into written document. The studies related to the tenders starts with approval of General Manager. If the customers offer amendments of additional requirements, or changes based on the tenders, the related personal and division(s) from the company are informed about these changes Review of Requirements Related to the Product Tenders made by the customers are reviewed in order to make clear if the customer specifications are fully acknowledged and clearly identified. Uncompleted knowledge and document found upon completion of these review are provided from the customer or the other sources. These reviews are carried out with purpose of determining technical, production, quality, packagingdelivery, commercial, legal and if any special requirements defined by customer and determining the requirements that may arise during the service life of the product and to be able to meet this requirements During the review of the results, it is possible to contact with customer to take their opinions if necessary. As a result of all these review activities, proposal tender is prepared and submitted to the customer. Besides product description, price, delivery time, payment conditions, other information found necessary are also included in this proposal according to the scope of the tender. If customer offers amendment or additional requests, reviews are carried out as stated above and related department and people are informed about these changes Communication with the Customers In order to establish an efficient and constructive relation with customers, company organization has been structured. The communication system covers customer and product requirements, these are, demands for change, customer complaints, customer satisfaction, obtaining/ supplying information on orders / proposals, feedback and similar aspects, which are carried out into two directions from (MICHA to customer, or vice versa).

24 Document Name : Quality Manual Publication Date : Document No: K-01 Revision : 09 Page 12 / 16 The fact that the reviewed orders are up to evaluated and provide within the reference condition are coordinated and followed by the same responsible people in the company. It is essential that all communications within the scope of order/quotation should be carried out by , fax or letter, in written form. In case of oral communication, a written form is created by the relevant person. 7.3 Design and Development Planning As a result of there is no design process done in MICHA, this part is left out. 7.4 Purchasing The materials and services the company needs are grouped as level I, II and III. The materials and services that affect directly the quality of the products and/or used directly on production are Level I. Level II is defined as the material or service which effects quality non-directly. Level III is defined as the material or services that have no effect on the quality. MICHA controls on purchased products to justify the purchasing specifications. These controls are defined in Raw Material Inspection Instruction and in purchasing specification documents defined as product verification and release methods. If stated in the contract, customer or customer representative has the right to validate that product material or service conforms to required specifications. This validation can be at MICHA or MICHA s supplier place. Validations made by the customer do not halt the responsibilities for MICHA to providing acceptable products, nor does the customer use the right to refuse the product within later phases. Purchasing operations defined as purchasing, suppliers and validation process are indicated in process map. 7.5 Process Control Control of Production and Service Provision MICHA plans and applies production processes under controlled conditions. These conditions cover below definitions; Providing the product definition information, preparation of operator orders, using proper equipments, using proper measuring and tracing equipments, applying tracing and measuring systems, delivery actions. Production processes that affect quality directly are defined, planned and applied under controlled situations. Controlled situations are defined in quality plans and operator orders for every product related to its operation stages. Quality plans are only prepared for lattice works. Job galvanizing works to be implement according to related instructions. Quality plans prepared for maintaining the controlled situations should be appropriate with operator orders, customer needs and standards. To keep process sufficiency continually, the machines, equipments and tools vital for production are taken into service according to the yearly service plan Validation of Process for Production and Service Provision There is not any process their outputs cannot be validated and/or faults exists after transportation in MICHA Identification and Traceability

25 Document Name : Quality Manual Publication Date : Document No: K-01 Revision : 09 Page 13 / 16 All activities such as identification and tracing of products, starting from material purchasing stage to serving product to the customer are defined in Product identification and Traceability Instruction Manual Customer Property With the purpose of processing or utilizing for their own products, raw material, subsidiary material, production-control equipments and other tools may be supplied from customers. All these materials are below defined as customer property product and they are taken into service, and put away, kept, if they are misplaced or damaged they are reported to the customer Preservation of Products Those equipments and materials that belong to the customer or MICHA are supposed to handle as care while transporting, storing and packing, saving inside the company as not to be changed to semi-product or damaged as well. Materials are stored in defined stock or storage areas and periodic controls performed. These controls cover the orientation, environmental conditions, safety and cleanness. Packaging and delivery of product is done according to the customer recommendation if exist. The details of the process are defined in related instructions. 7.6 Control of Monitoring and Measuring Device The measuring and testing equipments are calibrated that are used in measurements and tests to prove conformity of the product according to identified specifications. A record number is given to all measurement and test equipments used in quality effecting subjects and added to the Calibration Plan. Moreover, for all equipment, Calibration Record Card is defined including equipment name, type, record number, where it used, capacity, using period, calibration period, confirmation criteria and precautions taken if results are not adequate. The measurement and test equipments are calibrated outside the company. Equipments are used after; the Calibration results are controlled according to the confirmation criteria and the acceptable deflection limits are listed in record Card. If deflection is higher than confirmation value, explanations are done according to Precautions taken under insufficient results part that listed in record card. If the measurement and test equipments cannot be calibrated, the validity of previous controls and test results are evaluated. Therefore, the measurements and test are repeated with the similar test equipment and followed backward. As a result of auditing, the deflection in the measurement results analyzed according to the effects on product quality. 8 MEASUREMENTS, ANALYSIS AND IMPROVEMENT 8.1 General MICHA undertakes such required activities as follow-up, measurement, analysis, and improvement in order to prove the product conformity, ensure conformity of quality management system. 8.2 Monitoring and Measurement Customer Satisfaction Data that reflects customer satisfaction is collected via customer Opinion Questionnaire, information submitted by customers (complaints, returns, delivery performance) and customer visits. Customer

26 Document Name : Quality Manual Publication Date : Document No: K-01 Revision : 09 Page 14 / 16 opinion questionnaire results which is lower in value, complains collected during customer visits and information from customer complaints, returns, delivery performances etc that have been passed, is the basic indicator of customer satisfaction. A special method is employed concerning with the presentation and solution of the problems reported by customers. Additionally, special customer demands on the time restrictions with respect to elimination of complaints by the customers are also taken into account. If necessary, inspection of returned products is started in the facility of the facility of customer. Increase in customer satisfaction is desired by altering dissatisfaction to satisfaction Internal Audits Internal audits are conducted in accordance with P-05 Internal Quality Procedure, which has been prepared in manner to cover all standard requirements, politics and plans. Audits are done according to yearly plan. This plan prepared according to importance and state of the case in desired period and time schedule. Audits are done by persons or organizations different from the audited department. Results of the Audits are discussed with managers of audited department, if adjustments are desired, the studies are started and efficiency is controlled. Moreover, results of examinations are presented in Management Review Meetings. Management Representative is responsible for applying audits and reporting results through the General Manager Monitoring and Measurement of Processes MICHA Managers defines and applies appropriate methods for monitoring and measuring of quality management system. Defined criteria and targets are documented, reviewed in meetings periodically in the scope of defined criteria and, the difference between obtained performance and objected performance is analyzed and the reasons are searched. Correcting/Preventing Applications Report are prepared and followed to correct and prevent repeating and/or developing/improving the inappropriateness that is examined in review. The main objective of this application is to improve the process performances continuously for increasing customer satisfaction and improving the adequacy the employees Monitoring and Measurement of Products In order to verify condition of products, required test and controls are executed at suitable stage of production process. The results and acceptance criteria of conformations are recorded. Records cover authorized confirmation. Product cannot be delivered without completing the planned inspections or taking verification from customer. Inspections and test are done in three stages. Raw Material Inspection All purchased material are recorded and confirmed according to the Purchasing Specifications and raw material Inspection instruction. It has been principally accepted not to be used and permit the shipment of the raw materials until they have been controlled. Permission is not granted, as a principle, employee to use any product without verification. In case of urgent condition the materials are used. However, in case such a situation is absolutely inevitable, the observability method is used in order to withdraw the involved product immediately. In these situations, verifications is followed up during the delivery process.

27 Raw material control results three points Document Name : Quality Manual Publication Date : Document No: K-01 Revision : 09 Page 15 / 16 Acceptance of Material: Material satisfies all the needs and can be used. Denying Material: Material does not satisfy the requirements and cannot be used, are sent back to supplier. Conditionally acceptance of Material: Material does not satisfies the needs, however, it can be conditionally accepted according to characteristic of type of material, degree of improperly and need to use this material. In Process Inspection and Testing Process controls are carried out according to the relevant procedures and instructions by quality controller and operators. If inappropriate condition occurs, controller and operators behave as mentioned in reaction plan. Final Inspection Products produced in production department are subjected to final inspection. Without completing all the controls and tests and given confirmation, products cannot be delivered. If inappropriate condition occurs, controller and operators act as mentioned in reaction plan. 8.3 Control of Non-Conforming Product Non-conforming products that have been found at the end of the controls and the tests conducted are controlled according to P-03 Control of Non-conforming Product Procedure. To recognize easily the non-conforming products visual aids (non-conforming product sticker) are used. This definition blocks the product. After the inspection of non-conforming product, one of the decisions is taken below; Products can be repaired. Therefore, the method of repair is explained. Instructions about this subject defined in Reprocess Instructions. Products can be regarded or eliminated for alternative applications. Those products which are freed for alternative applications and those products which are eligible go through the process, but those which are not suitable after inspection are up to be disregarded or eliminated.. Products can be accepted with permission of variation. However, permission of variation can be given after several required inspections. Product can be left out as scrap. Therefore, products are recorded and sent to scrap yard. 8.4 Analysis of Data MICHA, determines, collects and analysis data to show efficiency and suitability of a quality management system and to analyze which areas are proper to apply continual improvement. Such data as customer satisfaction, of non-conforming products, about suppliers, quality objectives and on error-states are periodically followed, analyzed and performed type data. 8.5 Improvement Continual Improvement Continual development and improvement of performance is a principle for it aims at keeping or increasing the market share by increasing customer satisfaction and loyalty. Continual development

28 Document Name : Quality Manual Publication Date : Document No: K-01 Revision : 09 Page 16 / 16 and improvement of quality management system is accomplished by means of quality policy, quality objectives, audit results, data analysis, corrective and preventive actions and management review activities In order to have a wide spreading continual development and improvement philosophy, development and improvement subjects are undertaken in Management Review Meetings and the results are discussed at following Management Review Meetings Corrective Actions Other than defined acceptance criteria and conditions defined in products, services and system are defined as inappropriate. The solutions applied to eliminate such cases are called Corrective Actions and documented in P-04 Corrective and Preventive Actions Procedure. While deciding on corrective actions, it is essential that suggestions for the resolution of existing nonconformities be competitive with the scale of the problem faced and the risks that it bears. Besides, while implementing the actions decided as a result of corrective actions, their effects on quality management system documentation are taken into account and the documentation is revised where required. Workflow of corrective actions is as follows; Non-conformity is clearly defined-definition of Non conformity Reasons of the non-conformity are defined- Main Reason Urgent resolution methods, implementation time and responsible(s) are granted regarding disposition-temporary Disposition Permanent resolution that will prevent reoccurrence of the non-conformance, suggested date of implementation and responsible(s) are determined and date of realization is recorded Permanent Disposition Applications are followed for verification and the efficiency is evaluated- Evaluation of Corrective Action. Weather non-conformance is solved or not can be followed by Corrective/Preventive Actions following List. The corrective action is followed by Management Representative. Corrective actions that considered In Management Review meetings and other desired meetings are followed and desired decisions are taken. As a result of the review, those corrective actions that can be extended to other products, processes and operations are put into effective use by preparing an action plan and by determining the contents, the scope and the date to enter into force of the application, and the efficiency is monitored Preventive Actions Preventive actions are planed and operate to avoid occurrence of potential non-conformance reasons as they defined in P-04 Corrective and Preventive Actions Procedure. As a result of his action if there is not any non-conformation exists, the action said to be success. Effectiveness of the actions is followed by Corrective/Preventive Actions following List and if it considered as sufficient, it would be closed. The coordination and following is supplied by Management Representative. Results of the closed preventive actions discussed in first followed Management Review Meeting.

29 INSTRUCTIONS INSTRUCTIONS MICHA GALVANIZED STEEL CONSTRUCTION INC. RIFAT DEMİRLİ SOK. NO:1-3 ALOSBI ALİAĞA / İZMİR / TÜRKİYE PHONE: FAX:

30 INSTRUCTION T-38 Document Name: Lattice Tower Raw Material Quality Inspection Instruction Publication Date: Document No: T-38 Revision : 05 Page 1/ 5 LATTICE TOWER RAW MATERIAL QUALITY INSPECTION 1. PURPOSE The purpose of this instruction is to determine the methods for receipt inspection and testing of procured raw materials in order to reveal their compliance to defined specifications and their utilization in lattice tower production processes. 2. METHOD Raw materials are then subjected to dimensional inspection as to verify dimensional properties specified as dimensional tolerances section in purchasing specification and compliance of this inspection is checked according to purchasing specification and dimensions within the delivery notes for raw materials by Raw Material Quality Controller. Incoming raw material having the same cast number, category, type and dimension presented at once is accepted as a lot to be used in production processes. Purchased incoming materials are unloaded to a defined stock area and subjected to receiving inspection and testing as to verify their conformance related to acceptance inspections according to following technical methods. White F-96 Test Waiting Label is attached to material. Inspection and test results are verified according to item 3 Inspection and Test of this instruction. If inspection and testing are resulted in negative, item Reaction Plan of this instruction is applied for these raw materials. If any mechanical or chemical tests (tensile test, impact test, chemical test) will not be applied, then SAP Label is sticked according to visual inspection result. The label of raw material is filled according to its delivery note. If the inspection and test results are satisfactory, edges of material will paint in different color according to material quality and coloring table. Inspection and test results are recorded in F-88 Raw Material Inspection Form which is submitted to Quality Control Department together with one copy of the delivery note for entering the reception data into computer system. SAP system data inputs of raw materials are done by planning department 3. INSPECTION AND TEST 3.1. Visual Inspection: Raw materials are subjected to visual inspection in order to verify their physical properties according to the purchasing specification and their conformance to defined quality conditions from the point of view of surface imperfections such as any milling deformation, crack, hard oxide layers, scratch and layers. Raw materials should be defined with supplier labeling and marking. During inspection of these materials physical properties section of the purchasing specifications are taken into consideration and the acceptance, conditional acceptance and rejection status of raw Date: Quality Chief Engineer M. Alper ÖZKUL General Manager Canan KILIÇ

31 Document Name: Lattice Tower Raw Material Quality Inspection Instruction Publication Date: Document No: T-38 Revision : 05 Page 2/ 5 materials is decided. According to material quantity inside the lot, number of samples (n) subjected to visual inspection is given in Table Dimensional Inspection: Raw material dimension is done as to verify the compliance by comparing purchasing specification and the dimensions written in delivery note. Dimensional tolerances to be taken into account are given in dimensional tolerances section of purchasing specifications. Inspection results are compared with this section and the acceptance, conditional acceptance and rejection status of the raw materials is decided. According to material quantity inside the lot, number of samples (n) subjected to visual inspection is given in Table 1. Table 1 Acceptance Sampling Plan for Visual and Dimensional Inspection Visual and Dimensional Inspection Pieces in one lot N AQNM n: number of samples for inspection AQNM: Acceptable Quantity of Nonconforming Material

32 3.3. Quantity Inspection: Document Name: Lattice Tower Raw Material Quality Inspection Instruction Publication Date: Document No: T-38 Revision : 05 Page 3/ 5 Incoming materials are checked as to verify the conformance of the quantity stated in the supplier delivery note. The tolerance is ± %3.0 of the ordered quantity Mill Certificate Inspection: Mill test certificates provided from supplier companies are compared with the purchasing specifications of the raw materials in order to check their chemical, physical and mechanical conformity. After this inspection, raw materials are accepted, conditionally accepted or rejected Mechanical and Chemical Tests: Tensile Test All suppliers are subjected to quality classification according to the material quality in previous purchases and previous test results. Decision of taking sample for tensile testing and test sample frequency is done according to quality classification (Table 2). The order of raw materials is followed with F-97 Raw Material Tracing Chart which is prepared by Raw Material Quality Controller. Table 2. Sampling of Mechanical Test Supplier Quality Class Raw Material Grade A B C S S S ASTM A572 GR ASTM A572 GR ASTM A Quality Control Manager decides on doing testing by considering Quality classification of supplier, purchasing high strength (S355 series) steel, excess amount material purchasing and working with a new supplier. One sample is cut and tested in our suppliers laboratories or foreign laboratories, if necessary. Samples are cut by mechanical methods. In case of unsuitable dimensions of the material for mechanical cutting then the sample is cut using oxygen flame and kept for cooling in the o C temperature. Samples taken are marked in order to prevent confusion, if required. Tensile test results are compared with the mechanical properties section in the purchasing specifications in order to ensure the compliance of raw materials to specified quality conditions and raw materials are accepted, conditionally accepted or rejected after this comparison. The order of materials which will be tested is followed with F-97 Raw Material Tracing Chart which is prepared by Raw Material Quality Controller.