Gender Recognition Guidance Get Britain Working Get Britain Working Measures Group Session Guidance

Transcription

1 ACME Guidance ADAPT Guidance Access to Work Action Plans Additional Support for Contracted Provision Adviser Development Forums Agents Appointees Attorneys and Deputies Guide (AAADG) Allowance Payments Guide Appointment Booking System BOC User Guide BOC-IBIS Information Benefit Involved Cases Benefits Document and Data Retention Guide Bereavement Benefit Guidance Bereavement Benefit Periodicity and Payday Guide Bulletins Business Information Helpdesk Business Information Service (BIS) Business Information Service (BIS) Labour Market Data Warehouse Business Information Service (BIS) Labour Market Data Warehouse - BOXI Power User Training Guide CIS (Customer Information System) CMS filing guidance Carers Marker Guidance Caseloading Strategy Cashiers Guide Child Benefit On Line (CBOL)User guidance and Test Check Procedures Child Poverty Childcare and Children Services Childcare Barriers to Work dependant children Childcare expenses for customers on JCP contracted provision Code of Appeals Procedure Combined FSF Issues Log Common Update Enquiry Dialogue (CUED) Guide Conditionality Changes for Parents Contracting and Funding System (CFS) Known Problems Guide Contracting and Funding System (CFS) User Guide Core Visit Referral Guide Council Tax Benefit Guidance Council Tax bands Customer Compliance Guide Customer Management System - Accessibility Guidance Customer Management System - Benefit Delivery Officers Guidance Customer Management System - Financial Assessment Guidance Customer Management System - First Contact Guidance Customer Management System - Security Guidance Customer Service Operations Manager Handbook

2 DMG Memos Decision Makers Guide Decision Making and Appeals (DMA) _ Gaining Customer feedback from Employers Decision Making and Appeals System (DMAS) Known Problems Guide Decision Making and Appeals System (DMAS) Release Contents Guide Decision Making and Appeals System (DMAS) User Guide DiSC3 - Known Problems Guide DiSC3 - User Guide Disability Living Allowance_Attendance Allowance Guidance Disability Symbol Guide Discrimination Guidance Disputes and Reconsideration (DAR) Guide District Provision Tool Drug and Alcohol Misuser Guide drug and alcohol voluntary referral EC Directive 2004_83 - Humanitarian Protection EEA nationals - Pregnant Women and Lone Parents ESA Guidance for Benefit Centres ESA Guidance for Contact Centres ESA Guidance for Jobcentres ESA Incapacity Reference Guide ESA LegaSuite Update System (ELUS) SRG ESA SRG CAM ESA SRG JSAPS ESA SRG LegaSuite Enquiry Service ESF Support for Families EU Rights of Residence - Habitual Residence Test Employer Adviser Employer Complaints Process Employer Direct online Employer Relationship Management Employment and Benefit Advisers in Prison Equality Act Disability Discrimination Guidance Error Control Officer Handbook European Social Fund (ESF) Co-Financing Guide (England only) - Document Retention European Social Fund (ESF) Co-Financing Guide (England only) enirs2 Security Manual enirs2 guidance FEP and IFEP Guidance for Jobcentre Plus Benefit Processing Staff FRAIMS Customer Compliance Risk Cases Guidance FRAIMS Guidance FRAIMS Organisational - User & Postcode Changes Guidance Family Intervention Projects Fares to Interview for Disabled People

3 Finance Managers Guide Financial Assessment Guidance Flexibilities Available During Economic Downturn Flexible Support Fund District Manager Guide Flexible Support Fund Guide Forms and draft letters guide Fraud Freshstart Initiative Gender Recognition Guidance Get Britain Working Get Britain Working Measures Group Session Guidance Health Costs and Additional Assistance Health Related Support Healthy Start Scheme Homelessness_Person Without Address Guide Housing Benefit and Council Tax Benefit Guidance IB Guidance for Benefit Centres IB Guidance for Contact Centres IB Guidance for Jobcentres IB MA Line Manager Assurance Process IB MA SRG PSCS IB(IS) Reassessment CAM SRG IB(IS) Reassessment for Benefit Centres IB(IS) Reassessment for Contact Centres IB(IS) Reassessment for Jobcentres Identity - Checking Documents - Top 10 Tips In Work Advisory Support for Lone Parents In Work Credit guidance Income Support Guide Income Support supplementary guidance Industrial Injuries Computer System - Known Problems Log Industrial Injuries Disablement Benefit Guidance iworks Guidance Job Grant Job Submissions Guidance Jobcentre Plus - Guidance for 16_17 year old non JSA Claimants Jobcentre Plus Delegated Financial Authority (DFA) Instructions Jobcentre Plus Support Contract Adviser Guidance Jobcentre Plus Travel Discount Card Guidance Jobcentre Plus Work Focused Interview Guidance for IB Customers (Non Pathways) Jobpoint Application - Requests to Use Jobcentre Plus Vacancies on Third Party Kiosks Jobpoint Guide Jobpoints - Requests for External Jobpoints

4 Jobs & Skills Guidance Jobseekers Allowance Key Feature Cards Key Principles for National and District Employer Relationships Roles LMS Administration Guide LMS Data Protection Compliance Guide LMS Data Standards Directory LMS Known Problems Guide LMS Markers and Hotspot Guide LMS Practice Mode Guide LMS Process Report Guidance LMS Third Party Access Guide LMS User Guide LPS Generic User Manual (GUM) LPS Printed Output Guide Line Management Assurance Guide Living Together As Husband And Wife Or Civil Partners Local Authority Youth Services England only Local Housing Allowance Lone Parent Initiatives Lone Parent Obligations Extension Lone Parent Obligations Phase 3 Low Value Provision (LVP)- Completion of electronic application form MAPPA (Multi Agency Public Protection Arrangements) Managing in Jobcentres Handbook Mandatory Work Activity Marriage by Cohabitation Guidance Maternity Allowance Guidance Mental Health and Employment Missing Payments Guide Multiple Access Identifiers (MAIs) Nursing and Midwifery customers OHA Guidance for DEAs Offender Guidance Officer Activity Report Guidance OpCalc User Guide Options and Choices Events for Lone Parents Out of Hours Service Outreach Guidance Overpayment Referral Forms And Guidance PRaP Referrals Guidance Pathways to Work (JCP-led) Guidance Payment Guide Performance Team Leader Manual

5 Performance management framework handbook Pneumoconiosis Workers Compensation System (PWC) User Guide Post Office Codes Post Office card account opening process (implemented from 8 March 2010) Quality Assurance Framework - Advisers Quality Assurance Framework - Customer Compliance Quality Assurance Framework - Customer Experience Quality Assurance Framework - Employer Adviser (EA) Quality Assurance Framework - For Financial Assessment Quality Assurance Framework - Fraud Quality Assurance Framework - Group Sessions Quality Assurance Framework - Jobsearch Review Rapid Response Service Refugee Guidance Refugee Information Request for information from General Practitioners and Hospital Consultants Residential Training for Adults with Disabilities Return to Work Credit SL2 Guidance Secure NINo Allocation Process (SNAP) Guide Secure Print Operator and Print Operators Guide Self-employment Serious Offenders and Serious Sex Offenders Guidance Shares Wizard Skills Guide Small Business Recruitment Service (SBRS) District Small Business Recruitment Service (SBRS) National Small Business Recruitment Service (SBRS)National Helpline Small Systems IT Audit Social Fund Guidance Special Payments Guide Static Data Change Guide Suspension and Termination Guide Tax Credit Guidance TeS End to End Process Guidance Telephone Interpreting Guidance Third Party Deductions Guidance Third Party Provision Manager Guide Training Premium Residual Guidance Training for Work Guide University term end dates 2010_11 University term end dates 2011_12

6 Vacancy Taking Guide Vacancy Taking System (VTS) Known Problems Guide Vacancy Taking System (VTS) User Guide Valuation of Capital Assets Handbook Verification of Life Events Guide WFI Process and Supporting Tools for Advisers and ATMs Weekly Payment Approach Winter Fuel Payments Work Based Learning - Steps to Employment Work Choice Work Focused Interviews for Lone Parents and Other IS Customers Guidance Work Focused Interviews for Partners Guidance Work Programme Guidance Work Trial Guidance Young People_ labour market support for year olds Young Persons Bridging Allowance Guide (Wales only)