How to make a claim for benefits

Size: px
Start display at page:

Download "How to make a claim for benefits"

Transcription

1 GUIDE TO BENEFITS How to make a claim for benefits This is a basic guide to benefit entitlements; please ensure that you discuss with your Resettlement Officer before you make a claim for benefits. You need to ensure that you are providing the correct information to the Department of Work and Pensions (DWP) as providing incorrect information can slow down the process of your claim. Here are the types of state benefits currently available: Jobseekers Allowance Employment and Support Allowance State Pension Pension credit Working Tax Credit Local Council welfare assistance schemes

2 Jobseekers Allowance Additional information and assistance from the DWP Jobseeker s Allowance (JSA) is the widely recognised benefit for people of working age, who are out of work, or work less than 16 hours a week on average; JSA is for people who are ready and willing to work. How much you receive depends on your circumstances and the type of JSA you qualify for. To qualify for JSA you usually have to be: 18 or over (but below State Pension age); able and available for work; AND meet the other rules for eligibility How to make a claim for JSA You can complete an application online by visiting: how-to-claim You can also complete the application over the phone (make a claim by phone if you don t have a National Insurance number (NINO)). Please talk to a Resettlement Officer before completing the claim to avoid mistakes which could delay the claim from being processed, which means a delay in payment. When you have completed the claim you will be provided with an appointment at the Jobcentre to complete your claim. (You will need supporting letters from Prisoners Abroad at this point.) JSA could take up to three to four weeks to process; it may take longer if there is no valid National Insurance number. JSA personal allowance rates Age and over Useful contacts for JSA New benefit claims: Contact your local Job Centre For more in depth information please visit: Remember the Jobcentre may be able to assist you with additional practical help in regards to assisting you back to work. Always talk with your Personal advisor; if you do not disclose they will not be able to point you in the right direction. Referrals to training programmes, access to grants to help pay for education and training, pending on individual circumstances. DWP are most likely to fund a course of education if it leads into employment. You can access volunteering and work trials; this can be helpful to gain a UK-based work reference. Job Centre Plus can assist with travel expenses to interviews; proof of interview will have to be shown to your personal advisor. Help with interview clothes; you are most likely to be referred to an organisation that will assist.

3 Employment and Support Allowance Employment and Support Allowance (ESA) is the successor of incapacity benefit; it is paid to individuals who have an illness or disability with the aim of supporting them back into work. You may get Employment and Support Allowance (ESA) if your illness or disability affects your ability to work and you are: under State pension age; not getting Statutory Sick Pay or Statutory Maternity Pay and you have not gone back to work; and not getting Jobseeker s Allowance How to make a claim for ESA You will need the following when you make a claim: National Insurance number (NINO) Fit Note - formerly known as a sick certificate (can still claim prior to getting med cert) GP s address and phone number home and mobile telephone numbers mortgage or landlord details council tax bill employer s address and telephone number and dates of employment or last day worked bank account details details of any other money you are getting The quickest way to make a claim for ESA is over the phone: we would advise you to speak with a Resettlement Officer at Prisoners Abroad to ensure you have the correct information. You can complete the claim over the phone by calling Employment and Support Allowance cannot be completed online: you can request for an application form from the number provided, or for more in-depth information please visit: ESA personal rates Basic allowance under 25: Basic allowance over 25: 72.40

4 State Pension This guide explains how much state pension you are entitled to, and when to claim it. How much State pension will I get? There are two parts to the State pension the basic State pension; which almost everyone gets, and the additional state pension, which is only for employees, you qualify for the basic State pension by reaching state pension age and making 30 years worth of National Insurance contributions. If you work, you are required to contribute, and if you do not work, you might be making voluntary contributions, or being credited as though you were contributing. Basic State pension The basic State pension is worth a week for a single person (2014/2015). If your income is below a certain level, you can boost it by claiming Pension Credit. This will take your income up to a week for a single person (in 2014/15). State pension reforms The amount of State pension you get will change in April The basic and additional State pensions are going to be replaced by one flat-rate State pension, worth 144 a week. When can I claim State pension? You can claim State pension when you have reached State pension age. For men this is currently 65. For women, State pension age has started to rise, from 60 in 2010 to 65 in November From December 2018 State pension age will rise for both men and women, until it reaches 66 in April 2020 and 67 between 2026 and After this, the State pension age will be linked to longevity, and will be reviewed every five years. If you live in the UK, you won t receive your State pension automatically when you reach State pension age. You will get a letter four months before you retire, which will detail how you can claim. How to Claim State Pension There are three ways you can claim your State pension: Over the phone, by calling the State Pension claim line ( ). Online, by registering with Government Gateway via the Department for Work and Pensions website (it takes about seven days for your Government Gateway user ID and activation code to arrive in the post). By downloading the State pension claim form and sending it to your local pension centre. You can find this form on the Government s website. For more in-depth information please visit

5 Working Tax Credit Pension Credit Working Tax Credit is a state benefit, which assists individuals who may be on a low income. It is a part of the current system of refundable tax credits introduced in April 2003 and is a means-tested social security benefit. You could get Working Tax Credit if: you re aged 16 or over; you work a certain number of hours a week; you get paid for the work you do (or expect to); or your income is below a certain level The basic amount of Working Tax Credit is up to 1,940 a year - you could get more (or less) depending on your circumstances and income. Eligibility depends on your age and how many hours of paid work you do a week. Your income and circumstances will also affect how much you get. Your age You must be 16 or over to qualify. Hours you work You must work a certain number of hours a week to qualify. Circumstance Hours a week 25 to 59 At least 30 hours 60 or over At least 16 hours Disabled At least 16 hours You can apply for Working Tax Credits if you re about to start work in the next 7 days. Your pay The work must last at least 4 weeks (or you must expect it to last 4 weeks) and must be paid. This can include payment in kind (eg farm produce for a farm labourer) or where you expect to be paid for the work. Your income There s no set limit for income because it depends on your circumstances (and those of your partner). For example, 18,000 for a couple without children or 13,100 for a single person without children - but it can be higher if you have children and pay for approved childcare or one of you is disabled. How to claim You can make a claim for Working Tax credits by going to the website below: You can also call Please make contact with Prisoners Abroad to discuss options which may be available to you. You can claim Pension Credit whether or not you are working. You may be able to claim one part or both parts, depending on your circumstances: Guarantee credit - if you fit the age rules and are on a low income this part tops up your weekly income to a guaranteed level. Women can get this part when they reach state pension age. Savings credit - You could get this part if you have a certain amount of income coming in from pensions, savings, earnings and investments and are over 65. Most clients apply for Pension Credit to help top up the State pension this will enable individuals to have a guaranteed minimum income which the government states is per week How to apply for Pension Credit You can complete an application over the phone by calling You can also go to:

6 Local Council welfare assistance schemes Discounted and free travel You can no longer apply for a Crisis loan in England, Scotland and Wales, although you can apply from Northern Ireland; this due to new government laws surrounding benefit reform. Local support by local councils has replaced social fund crisis loans and community care grants, which no longer exist. The schemes offered vary from one council to another. Each scheme has its own rules. There is no standard name for these schemes. The scheme in your area might be called something like: emergency support scheme; essential living fund; local assistance scheme; local welfare assistance; or local welfare provision. The council will decide if you are eligible for help. In some areas help may be in the form of food vouchers, referrals to food banks or furniture projects rather than money. You may be eligible for a Jobcentre Plus Travel Discount Card if you re claiming one of the following: Jobseekers Allowance, if you re aged between and have been unemployed for 3-9 months Jobseekers Allowance, if you re aged 25 or over and have been unemployed for 3-12 months Incapacity Benefit, Employment and Support Allowance or Income Support, and working with an adviser on returning to employment You might also be eligible for help with your fares during the first few months of commuting to a new job. Contact your local Jobcentre Plus office for more information. You won t be eligible for a Jobcentre Plus Travel Discount Card if you re participating in the Work Programme. How much do I save? When you have a Jobcentre Plus travel discount added to an Oyster card you can get: Half adult-rate pay as you go fares Child-rate 7 Day, Monthly or longer period (up to three months) Travelcard, or Bus & Tram Passes How do I apply? To apply for a Jobcentre Plus Travel Discount Card, you ll need to go to your local Jobcentre Plus office. If you live in a London borough, you may be eligible for free travel across London if you: are over 60; are blind, or partially-sighted; are profoundly or severely deaf, or are without speech; have a disability, or have suffered an injury which makes walking more difficult; have no arms, or have a long-term loss of the use of both arms; have a learning disability; OR have been refused a driving licence on the grounds of your disability. You can find further information at How do I apply? You can apply online, through your Local council office or by contacting DWP for further information. Depending on your circumstances, a local council may offer you some help if the welfare of your children is at risk or if you are at risk of becoming homeless.

7 Important tips you need to know when applying for benefits Discuss and talk through your options with a Resettlement Officer; it is very important that you attend your initial Jobseekers appointment with Prisoners Abroad s support letters. Ensure that you have a C/O (Care of) address that you can use for postal correspondences, if you do not have a C/O you are able to use Prisoners Abroad s address as a correspondence. Remember if you do not have a National Insurance Number; it will automatically be applied through the benefits which you have applied for. You will be invited to attend a National Insurance Number interview and it will take between 4 and 6 weeks to be allocated a National Insurance Number. When claiming ESA you will need to obtain a Fit Note, formally known as a sick certificate. You can obtain this from your GP (Doctor) and it will have details with regards to the number of weeks/months the GP has stated that you are unable to work, and this will be reviewed regularly. You can self-certify for 7 days It is vital that you disclose that you have been deported back to the UK as this will have an impact on your Habitual Residence Test. Remember the law states that a person returning from abroad is not entitle to welfare benefits for 3-6 months, although a Deported person is exempt from this regulation. If you are unsure please contact your Resettlement Officer. Remember to always keep a copy of your Fit Note, keep in mind when you are due to renew it as your benefits will be stopped if a new one is not sent in to the Department of Work and Pensions. With JSA claims agree with your personal advisor what you are able to commit to so you can lessen your chance of being sanctioned, if you are in need of training or specific skills discuss this with your personal advisor at the Jobcentre; they can refer you to training courses which can lead to employment. Remember to change your address and make DWP aware of any changes regardless how small as it may affect your payments.! *Your personal advisor is responsible for supporting claimants seeking employment; they will be your first point of contact with the Jobcentre. Personal advisors decide on the level of appropriate support needed to help secure employment.

8 Frequently asked questions I have been advised to obtain a full passport, I want to be released sooner so would it be quicker if I obtained an emergency passport? Prisoners Abroad appreciates that being released from immigration is a priority but ensuring that you have acquired a full passport is beneficial for you on your arrival into the UK as it will serve as your identification. Not having a passport will more than likely slow down the resettlement process; you may encounter problems with accessing payments, bank accounts and housing. Prisoners Abroad strongly advises that you are deported back on a full British passport. Contact consular staff to arrange this. I am confused about the difference between universal credit, Job Seekers and Employment and Support Allowance. Universal Credit is a new single payment for people who are looking for work or are on a low or no income. Universal Credit will replace all benefits such as Job seekers Allowance, Employment and Support Allowance and housing benefit. Changes are being gradually introduced into the benefit system and Prisoners Abroad will continue to update clients of changes when and if they happen. Do I have to disclose that I was deported? If you are claiming benefits you will need to complete what is called a Habitual Residency Test (HRT); this is a test to assess whether you normally live in the UK. The HRT was introduced by the government in 1994 to try and stop benefit tourism (EU citizens living temporarily in one EU country and claiming benefits before moving on to another country). If you are a deported person you will usually pass the test. You therefore need to provide evidence of having been deported. I failed my Habitual Resident Test (HRT) Most individuals fail the HRT because they did not disclose the fact that they have been deported back to the UK. You do need to disclose to Jobcentre Plus if you completed a sentence or were held in an immigration detention centre. A person who has been deported is exempt from the HRT but may still be asked to attend an HRT interview and provide evidence. Prisoners Abroad will provide supporting letters to ensure that you claim is processed smoothly. If you have failed your HRT please contact Prisoners Abroad immediately so we can try to solve the situation.

9 Frequently asked questions (continued) I can t receive a payment as I don t have a bank account. Why is the Jobcentre sanctioning me? All benefits are paid via a bank account, to open a bank account you will need a full passport and proof of an address. Most individuals arrive back with no identification and are waiting to be housed in accommodation; there are alternatives methods to receive payments if you cannot access a high street bank account: Post office account: is strictly for benefit payments and you cannot obtain any other payments in this account or pay bills via direct debit. You can open a post office account through your local Job centre. Please discuss this with your personal advisor as they will complete necessary forms, it should take between two and three weeks to open. Simple payment method: Simple payment is a card which all benefits can be paid onto, you would access the payment by going to a participating shop and collecting your payment by showing your Identification. The Job Centre will only set up this method if you can prove that you have exceptional circumstances and cannot open a valid bank account. If your payments are being affected due to not having a bank account, please contact your Resettlement Officer as we may offer you a solution. To get JSA/Universal Credit/benefits you have to meet certain work-related requirements. There are the things you have to do to prepare for work, find work, get better paid work, or increase your hours, like going to job interviews. If you fail to meet one of these requirements, you can be sanctioned; this means your benefit is reduced for a certain period. Sanctions tend to be more severe if there has been a previous sanction. To avoid being sanctioned be on time for all appointments with the Jobcentre, complete all forms and paperwork provided by your personal advisor, keep to your Jobseekers agreement and access the Universal Credit website at least twice a week to show you are looking for work. If you find that you are in this position please contact your Resettlement Officer to discuss, we may be able to appeal the sanction depending on the circumstances.

10 Frequently asked questions (continued) What is the Work Programme, and why do I have to participate? The Work Programme provides support, work experience and training for up to 2 years to help people find and stay in work. Who is eligible? You might have to join the Work Program if: you ve been getting Jobseeker s Allowance for more than 3 months; or If you receive Employment and Support Allowance and you re in the Work-Related Activity Group. Job Centre Plus will write and ask you to attend an interview. You ll have to attend an assessment interview with Job Centre Plus if you re still on the Work Program after 2 years. The interview will help you plan, prepare and find work. Youth Contract If you re 18 to 24 you can get extra help under the Youth Contract, including voluntary work placements, apprenticeships and careers guidance. Help for specific types of work Sector-based work academies offer training and work experience for up to 6 weeks in a particular industry or area of work. I have just moved into accommodation, I have no clothes or household items, what shall I do? Once you have moved into accommodation please contact your Resettlement Officer so you can be advised on next steps. Your Resettlement officers can complete a local support scheme application, although you may have to be in your accommodation for 6 weeks before an application can be submitted on your behalf. The Local support scheme will assist with obtaining household furniture such as kitchen cutlery, bedroom items such as beds, bed covers and sheets; you will also be able to apply for clothes. You will be awarded vouchers to spend in specific stores agreed with the local council; no cash payments are made. Please note if you miss your appointment or do not engage with the Job Centre you may be sanctioned which could result of non-payment of benefits. Most academies also offer a guaranteed interview for a job or an apprenticeship.

11 Freephone: * Prisoners Abroad Fonthill Road London N4 3JH *This line is open 9.30am pm Monday to Friday free of charge within the UK only. Calls to this line are chargeable from some mobile networks. Registered Charity No Company limited by guarantee no

Factsheet 56 Benefits for people under Pension Credit age

Factsheet 56 Benefits for people under Pension Credit age Factsheet 56 Benefits for people under Pension Credit age April 2016 About this factsheet This factsheet gives information about benefits for people under Pension Credit age (this is 63 years as of April

More information

Benefits if you are sick or disabled

Benefits if you are sick or disabled Welfare Benefits Council Tax Benefit Housing Benefit Benefits if you are sick or disabled information from the Mind in Enfield Advice Team Social Fund Sickness and/or disability can happen to anyone at

More information

Universal Credit and families: questions and answers

Universal Credit and families: questions and answers August 2015 Universal Credit and families: questions and answers Q. What is Universal Credit? Universal Credit is a new benefit that supports people who are on a low income or out of work, and helps ensure

More information

Incapacity Benefit. Help if you re too ill or disabled to work. Part of the Department for Work and Pensions

Incapacity Benefit. Help if you re too ill or disabled to work. Part of the Department for Work and Pensions Incapacity Benefit Help if you re too ill or disabled to work Part of the Department for Work and Pensions Are you too sick or disabled to work? If the answer is yes, you should read this leaflet. It will

More information

Employment and support allowance and studying

Employment and support allowance and studying 6 [ Employment and support ] allowance and studying Employment and support allowance and studying is one of a series of Child Poverty Action Group in Scotland factsheets giving guidance to advisers who

More information

Employment and Support Allowance

Employment and Support Allowance Employment and Support Allowance Help if you are ill or disabled Contents 3 About Employment and Support Allowance 4 Who can get Employment and Support Allowance 6 What happens when I claim? 7 Helping

More information

Benefits and tax credits if you work 16 or more hours a week

Benefits and tax credits if you work 16 or more hours a week Formed from the merger of the National Council for One Parent Families and Gingerbread Factsheet For single parents in England and Wales July 2011 Freephone 0808 802 0925 Gingerbread Single Parent Helpline

More information

UPDATED. XyxxYy. Benefit Changes. The Government is cutting benefits. 1 in 7 people will be affected. Are you prepared?

UPDATED. XyxxYy. Benefit Changes. The Government is cutting benefits. 1 in 7 people will be affected. Are you prepared? UPDATED Benefit Changes XyxxYy The Government is cutting benefits. 1 in 7 people will be affected. Are you prepared? 1 XyxxYy ARE YOU PREPARED FOR UNIVERSAL CREDIT? Most people in Sheffield who currently

More information

If you have Parkinson s, or care for someone who does, you may have

If you have Parkinson s, or care for someone who does, you may have Work, Symptoms money and and practical lifestyle matters General information about benefits If you have Parkinson s, or care for someone who does, you may have some concerns about how you will manage financially.

More information

Introduction. Information on transferring payments to the UK 37. National Insurance Number 46. Jobseekers allowance 52.

Introduction. Information on transferring payments to the UK 37. National Insurance Number 46. Jobseekers allowance 52. Introduction XX Information on transferring payments to the UK 37 National Insurance Number 46 Jobseekers allowance 52 Crisis loans 60 Income support 65 Working Tax Credit 73 Statutory Sick Pay 78 Incapacity

More information

State Entitlements. You may be eligible for a range of state benefits if you have been made redundant.

State Entitlements. You may be eligible for a range of state benefits if you have been made redundant. State Entitlements You may be eligible for a range of state benefits if you have been made redundant. State Entitlements The main benefit you may be able to claim while out of work is jobseeker s allowance.

More information

effective action to end homlessness GUIDANCE ON THE WELFARE ENTITLEMENTS OF EEA NATIONALS

effective action to end homlessness GUIDANCE ON THE WELFARE ENTITLEMENTS OF EEA NATIONALS effective action to end homlessness GUIDANCE ON THE WELFARE ENTITLEMENTS OF EEA NATIONALS 1. INTRODUCTION This guidance is to support Local authorities and their partners to respond to the needs of non-uk

More information

Benefits you can claim 1

Benefits you can claim 1 1 If you have arthritis, you may find that you need help with getting about or caring for yourself; these needs may lead to extra expenses. You may not be able to work, or you may need support to stay

More information

Last reviewed: September 2015 Next review date: April 2016

Last reviewed: September 2015 Next review date: April 2016 Factsheet Pension Credit About four million older people are entitled to receive Pension Credit to top up their retirement income, yet just under half of those eligible are not claiming it, or are not

More information

Housing Benefit and Council Tax Benefit for disabled students

Housing Benefit and Council Tax Benefit for disabled students Information Housing Benefit and Council Tax Benefit for disabled students You may photocopy this information booklet You may quote from this information booklet if you acknowledge the source Skill information

More information

MS Essentials. Benefits and MS. This publication is available in large print Call 020 8438 0999 or email shop@mssociety.org.uk

MS Essentials. Benefits and MS. This publication is available in large print Call 020 8438 0999 or email shop@mssociety.org.uk Ninth edition December 2013 09 MS Essentials For people living with MS Benefits and MS Contents see page 2 03 What is happening to the benefits system in the UK? 06 Disability benefits 14 Unable to work

More information

WHAT CAN YOU CLAIM? A basic guide to benefits which people with learning disabilities may be able to claim.

WHAT CAN YOU CLAIM? A basic guide to benefits which people with learning disabilities may be able to claim. WHAT CAN YOU CLAIM? A basic guide to benefits which people with learning disabilities may be able to claim. The Down's Syndrome Association April 2012 (amended Dec 2012) This information is updated every

More information

Universal Credit: Frequently Asked Questions October 2012

Universal Credit: Frequently Asked Questions October 2012 Universal Credit: Frequently Asked Questions October 2012 Introduction Universal Credit (UC) is the Government s new, simplified working age welfare system, rolling several benefits and tax credits into

More information

STUDENTS AND BENEFITS

STUDENTS AND BENEFITS The Advice Centre www.susu.org/life/ STUDENTS AND BENEFITS 2011-2012 University of Southampton Students Union www.susu.org The Advice Centre OPEN Monday-Friday 9.00am - 5.00pm Contacting: The Advice Centre:

More information

Help yourself if you re made redundant

Help yourself if you re made redundant Help yourself if you re made redundant If you ve been made redundant, this leaflet will help you find out about your rights, what benefits you may be entitled to, and where you can get more help and information.

More information

Work and cancer financial issues

Work and cancer financial issues Work and cancer financial issues This information is an extract from the booklet, Work and cancer. You may find the full booklet helpful. We can send you a copy free see page 7. Contents Taking time off

More information

If you are a hospital in-patient detained under s45a or s47 of the Mental Health Act, you are not entitled to receive benefits.

If you are a hospital in-patient detained under s45a or s47 of the Mental Health Act, you are not entitled to receive benefits. Going into hospital This leaflet tells you what happens to your benefits when you go into hospital. If you are getting any benefits it is your responsibility to tell whoever pays these benefits when you

More information

Universal Credit. In this factsheet you can find out what benefits are being replaced by UC, who can get it and how much you could get.

Universal Credit. In this factsheet you can find out what benefits are being replaced by UC, who can get it and how much you could get. Universal Credit Universal Credit (UC) is a new benefit for people of working age. You can get it if you have a low income or do not work. Some people started getting it in April 2013. In this factsheet

More information

INTRODUCTION. Make sure you do all you can to find work

INTRODUCTION. Make sure you do all you can to find work welcome guide INTRODUCTION Universal Credit s been set up to make sure you get the support you need to find and progress in work, and benefit from all the positives having a job brings. Put simply, if

More information

Help yourself if you re made redundant

Help yourself if you re made redundant Help yourself if you re made redundant If you ve been made redundant, this leaflet will help you find out about your rights, what benefits you may be entitled to, and where you can get more help and information.

More information

FAMILIES AND SOCIAL CARE SPECIALIST CHILDREN S SERVICES GUIDE TO TAX AND BENEFITS WHEN YOU FOSTER A CHILD

FAMILIES AND SOCIAL CARE SPECIALIST CHILDREN S SERVICES GUIDE TO TAX AND BENEFITS WHEN YOU FOSTER A CHILD Version 1.0 FAMILIES AND SOCIAL CARE SPECIALIST CHILDREN S SERVICES GUIDE TO TAX AND BENEFITS WHEN YOU FOSTER A CHILD Document Owner: Performance and QA Manager (CiC) Authorised: February 2013 Review Date:

More information

Information pack for refugees

Information pack for refugees English Information pack for refugees September 2012 British Refugee Council, (commonly called the Refugee Council) is a company limited by guarantee registered in England and Wales, [No 2727514] and a

More information

oce20617 Universal Credit Artwork - How to make a claim Leaflet A5.qxp 21/10/2015 12:17 Page 1 Universal Credit Your claim journey

oce20617 Universal Credit Artwork - How to make a claim Leaflet A5.qxp 21/10/2015 12:17 Page 1 Universal Credit Your claim journey oce20617 Universal Credit Artwork - How to make a claim Leaflet A5.qxp 21/10/2015 12:17 Page 1 Universal Credit Your claim journey oce20617 Universal Credit Artwork - How to make a claim Leaflet A5.qxp

More information

Sheffield Benefits Service

Sheffield Benefits Service Sheffield Benefits Service April 2013 Housing Benefit & Council Tax Support for people of working age Housing Benefit and Council Tax Support Housing Benefit is a national welfare benefit, administered

More information

EMPLOYMENT AND SUPPORT ALLOWANCE AND STUDYING

EMPLOYMENT AND SUPPORT ALLOWANCE AND STUDYING EMPLOYMENT AND SUPPORT ALLOWANCE AND STUDYING IN SCOTLAND Child Poverty Action Group in Scotland is a charity, working for children and families. We believe no child should grow up in hardship or lose

More information

Other financial help

Other financial help Other financial help Grants Health Costs Housing Costs Help with debt Extra money for families Other financial help Many families are missing out on extra money that is available. The following is a list

More information

Wigan Council Local Welfare Support Policy. January 2016

Wigan Council Local Welfare Support Policy. January 2016 Wigan Council Local Welfare Support Policy January 2016 Wigan Council Local Welfare Support Service Policy January 2016 1. Introduction 1.1 As part of the Welfare Reform Act 2012, the discretionary element

More information

The Social Fund. Part of the Department for Work and Pensions

The Social Fund. Part of the Department for Work and Pensions The Social Fund Part of the Department for Work and Pensions What is the Social Fund? If you are on a low income and faced with costs that are difficult to pay for out of your normal income, the Social

More information

Your rights and entitlements How to get the support you need if you have a hearing loss CONFUSED BY BENEFITS

Your rights and entitlements How to get the support you need if you have a hearing loss CONFUSED BY BENEFITS Your rights and entitlements How to get the support you need if you have a hearing loss CONFUSED BY BENEFITS In this leaflet we tell you how to get the benefits, equipment and services you re entitled

More information

Your claim journey. 1. Claiming Universal Credit

Your claim journey. 1. Claiming Universal Credit Your claim journey 1. Claiming Universal Credit Universal Credit is a new benefit that supports people who are on a low income or out of work, and helps ensure that you are better off in work than on benefits.

More information

APPLY NOW A GUIDE TO FINANCIAL SUPPORT FOR NEW FULL-TIME STUDENTS IN HIGHER EDUCATION 2013/2014

APPLY NOW A GUIDE TO FINANCIAL SUPPORT FOR NEW FULL-TIME STUDENTS IN HIGHER EDUCATION 2013/2014 APPLY NOW A GUIDE TO FINANCIAL SUPPORT FOR NEW FULL-TIME STUDENTS IN HIGHER EDUCATION 2013/2014 WHO ARE STUDENT FINANCE ENGLAND? 1 FIND OUT WHAT YOU CAN GET 3 FIND OUT IF YOU QUALIFY 9 FIND OUT WHAT YOU

More information

Help yourself to get more money

Help yourself to get more money Help yourself to get more money If you are struggling to make ends meet, there may be ways you can get more money or cut your bills. This leaflet gives you some ideas. For more information, see the list

More information

Crisis Policy Briefing Universal Credit: Frequently Asked Questions. July 2016

Crisis Policy Briefing Universal Credit: Frequently Asked Questions. July 2016 Crisis Policy Briefing Universal Credit: Frequently Asked Questions July 2016 Crisis Policy Briefing: Universal Credit Frequently Asked Questions 2 Introduction Universal Credit is the Government s new,

More information

HOUSING BENEFIT MONEY ADVICE TAX ESA CREDITS PENSION CREDIT JOBSEEKER S ALLOWANCE BEDROOM RENT/ FACTORING ARREARS TAX. Benefits & Debt Services Guide

HOUSING BENEFIT MONEY ADVICE TAX ESA CREDITS PENSION CREDIT JOBSEEKER S ALLOWANCE BEDROOM RENT/ FACTORING ARREARS TAX. Benefits & Debt Services Guide TAX CREDITS JOBSEEKER S ALLOWANCE MONEY ADVICE ESA HOUSING BENEFIT PENSION CREDIT RENT/ FACTORING ARREARS BEDROOM TAX Benefits & Debt Services Guide We know that the benefits system can be complex and

More information

Dementia Money and Legal Matters: a Guide. Community Care Long Term Care Welfare Benefits Council Tax Discounts Attendance Allowance Further Reading

Dementia Money and Legal Matters: a Guide. Community Care Long Term Care Welfare Benefits Council Tax Discounts Attendance Allowance Further Reading Dementia Money and Legal Matters: a Guide Community Care Long Term Care Welfare Benefits Council Tax Discounts Attendance Allowance Further Reading Volume 2 January 2010 To the best of our knowledge and

More information

Are you looking after a child or young person who has: learning difficulties communication needs behaviour needs physical disabilities mental

Are you looking after a child or young person who has: learning difficulties communication needs behaviour needs physical disabilities mental Are you looking after a child or young person who has: learning difficulties communication needs behaviour needs physical disabilities mental ill-health or is long term sick? Then do you know about the

More information

About your face-to-face assessment

About your face-to-face assessment Notes sheet About your face-to-face assessment Your face-to-face assessment Will I be seen by a qualified healthcare professional? What do I need to bring to my face-to-face assessment? How long is the

More information

Universal credit claims in these areas to include couples and, in the autumn, families with children.

Universal credit claims in these areas to include couples and, in the autumn, families with children. Universal credit Updated January 2014 Universal credit is a new benefit being gradually introduced from October 2013, replacing current means-tested benefits and tax credits for working-age people. The

More information

Benefits and Rheumatoid Arthritis. Benefits and Rheumatoid Arthritis

Benefits and Rheumatoid Arthritis. Benefits and Rheumatoid Arthritis Benefits and Rheumatoid Arthritis Benefits and Rheumatoid Arthritis A simple guide to the main benefits that could be available to people with rheumatoid arthritis May 2015 Foreword By Ailsa Bosworth Chief

More information

MS Essentials. Benefits and MS. This publication is available in large print (22 point) Call 020 8438 0799 or email infoteam@mssociety.org.

MS Essentials. Benefits and MS. This publication is available in large print (22 point) Call 020 8438 0799 or email infoteam@mssociety.org. Seventh edition August 2011 09 MS Essentials For people living with MS This publication is available in large print (22 point) Call 020 8438 0799 or email infoteam@mssociety.org.uk Benefits and MS Multiple

More information

Claiming income support and other benefits

Claiming income support and other benefits Factsheet For single parents in England and Wales April 2013 Freephone 0808 802 0925 Gingerbread Single Parent Helpline Claiming income support and other benefits This factsheet gives details of the benefits

More information

An introduction to Dentists Provident and income protection

An introduction to Dentists Provident and income protection An introduction to Dentists Provident and income protection An introduction to Dentists Provident and income protection We are the market leading provider of income protection insurance to dentists, and

More information

Student finance New full-time students 2014/15

Student finance New full-time students 2014/15 Student finance New full-time students 2014/15 sound advice on STUDENT FINANCE www.studentfinancewales.co.uk SFW/FSHE/V14 What is Student Finance Wales? Student Finance Wales is a service provided by the

More information

Help yourself to get more money

Help yourself to get more money Help yourself to get more money If you are struggling to make ends meet, there may be ways you can get more money or cut your bills. This leaflet gives you some ideas. For more information, see the list

More information

Key features of the Income Protection Plan Helping you decide

Key features of the Income Protection Plan Helping you decide Key features of the Income Protection Plan Helping you decide This is an important document which gives you a summary of the Income Protection Plan. Please read this with your illustration, if you have

More information

It s time to renew your tax credits

It s time to renew your tax credits MR & MRS A N OTHER ADDRESS LINE 1 ADDRESS LINE 2 ADDRESS LINE 3 ADDRESS LINE 4 ADDRESS LINE 5 POSTCODE As Appointee for the claimants named below MR A N OTHER National Insurance number AB 12 34 56 C MRS

More information

Child Poverty Facts for Disabled Students

Child Poverty Facts for Disabled Students 2 [ Benefits for disabled students ] Benefits for disabled students is one of a series of Child Poverty Action Group in Scotland factsheets giving guidance to advisers who are working with people who are

More information

Grants For People With MS - Case Study

Grants For People With MS - Case Study C1: The Individual Support Grant Fund In this section: Aims of the fund Fund criteria Statutory funding Examples of statutory funding Grant categories The application process Aims of the fund The Individual

More information

United Kingdom. Old Age, Disability, and Survivors. United Kingdom. Exchange rate: US$1.00 = 0.64 pounds ( ). Qualifying Conditions

United Kingdom. Old Age, Disability, and Survivors. United Kingdom. Exchange rate: US$1.00 = 0.64 pounds ( ). Qualifying Conditions United Kingdom Exchange rate: US$1.00 = 0.64 pounds ( ). Old Age, Disability, and Survivors First laws: 1908 (old-age pension), 1911 (disability insurance), and 1925 (old-age and survivors insurance).

More information

FOSTER CARERS SOCIAL SECURITY BENEFITS & TAX CREDITS

FOSTER CARERS SOCIAL SECURITY BENEFITS & TAX CREDITS Pb30 FOSTER CARERS SOCIAL SECURITY BENEFITS & TAX CREDITS CONTENTS Page Introduction 2 Foster Payments 2 Key Benefit Issues 3 Are you treated as working 3 National Insurance Contributions 4 Section A Contributory

More information

Frequently asked questions about Student Finance from September 2012

Frequently asked questions about Student Finance from September 2012 Frequently asked questions about Student Finance from September 2012 Who is this document for? Unless otherwise specified, details of the student finance package described in this document relate only

More information

Wakefield Council - Local Welfare Provision Scheme Policy (updated July 2014)

Wakefield Council - Local Welfare Provision Scheme Policy (updated July 2014) Wakefield Council - Local Welfare Provision Scheme Policy (updated July 2014) 1. Background 1.1 From 1st April 2013 elements of the Social Fund; Community Care Grants (CCG) and Crisis Loans (CL) will be

More information

LEAVING HOME & ARRIVING IN THE UK DON T LEAVE HOME WITHOUT:

LEAVING HOME & ARRIVING IN THE UK DON T LEAVE HOME WITHOUT: CHECKLISTS: THE ESSENTIALS LEAVING HOME & ARRIVING IN THE UK DON T LEAVE HOME WITHOUT: Your passport or national identity card & your travel tickets Your medical certificate Your SAWS work card (if you

More information

A GUIDE TO FINANCIAL SUPPORT FOR NEW FULL-TIME STUDENTS IN HIGHER EDUCATION IN 2014/15. www.gov.uk/studentfinance

A GUIDE TO FINANCIAL SUPPORT FOR NEW FULL-TIME STUDENTS IN HIGHER EDUCATION IN 2014/15. www.gov.uk/studentfinance A GUIDE TO FINANCIAL SUPPORT FOR NEW FULL-TIME STUDENTS IN HIGHER EDUCATION IN 2014/15 www.gov.uk/studentfinance contents. WhAt is student finance england? Student Finance England is a service provided

More information

Income Protection Options Policy summary

Income Protection Options Policy summary Income Protection Options Policy summary This summary tells you the key things you need to know about our Income Protection Options policy. It doesn t give you the full terms of the policy. You can find

More information

Changes to Benefits Welfare Reform Update

Changes to Benefits Welfare Reform Update Changes to Benefits Welfare Reform Update Under Occupation Council Tax Support The Benefit Cap Universal Credit And More... Find us online www.centralbedfordshire.gov.uk www.facebook.com/letstalkcentral

More information

Financial help for people with mesothelioma

Financial help for people with mesothelioma Financial help for people with mesothelioma This information is an extract from the booklet Understanding mesothelioma. You may find the full booklet helpful. We can send you a free copy see page 7. Contents

More information

Welfare Reforms What you need to know. Money Advice Unit. www.hertsdirect.org/benefits

Welfare Reforms What you need to know. Money Advice Unit. www.hertsdirect.org/benefits Welfare Reforms What you need to know Money Advice Unit www.hertsdirect.org/benefits Introduction The Government has begun a very ambitious and far-reaching reform of the benefit system. The aims include

More information

HOUSING BENEFIT AND COUNCIL TAX SUPPORT 2015-16. www.havering.gov.uk

HOUSING BENEFIT AND COUNCIL TAX SUPPORT 2015-16. www.havering.gov.uk HOUSING BENEFIT AND COUNCIL TAX SUPPORT 2015-16 www.havering.gov.uk What are Council Tax Support and Housing Benefit? Council Tax Support helps people pay their Council Tax. The Government decided to replace

More information

OPENING THE GATEWAY TO UNIVERSAL CREDIT CLAIMS

OPENING THE GATEWAY TO UNIVERSAL CREDIT CLAIMS OPENING THE GATEWAY TO UNIVERSAL CREDIT CLAIMS 27 The Gateway and the Lobster Pot who can claim universal credit? In order for a claimant to obtain universal credit then they must: 1. Live within a universal

More information

Key features of the Income Protection Plan

Key features of the Income Protection Plan Key features of the Income Protection Plan Helping you decide This is an important document which gives you a summary of the Income Protection Plan. Please read this with your illustration, if you have

More information

Factsheet 55 Carer's Allowance. April 2016

Factsheet 55 Carer's Allowance. April 2016 Factsheet 55 Carer's Allowance April 2016 About this factsheet This factsheet explains what Carer s Allowance is, the eligibility criteria, and how to make a claim. It also explains how Carer s Allowance

More information

FAMILY CARER SUPPORT SERVICE

FAMILY CARER SUPPORT SERVICE FAMILY CARER SUPPORT SERVICE Guide to Benefit Changes for family carers and people with learning disabilities from 2013 Contents: The Government s New Digital Strategy p1 Universal Credit... p1 Personal

More information

Jobcentre Plus Customer Journey

Jobcentre Plus Customer Journey Jobcentre Plus Customer Journey A Guide to Jobcentre Plus Services for Refugees October 2010 Page 1 of 19 INTRODUCTION...2 Customer Contact Centre Procedure... 3 Child Tax Credit... 3 Habitual Residence

More information

Housing options for single parents

Housing options for single parents Formed from the merger of the National Council for One Parent Families and Gingerbread Factsheet For single parents in England and Wales February 2012 Freephone 0808 802 0925 Gingerbread Single Parent

More information

Student finance - new full-time students 2015/16. www.gov.uk/studentfinance

Student finance - new full-time students 2015/16. www.gov.uk/studentfinance Student finance - new full-time students 2015/16 www.gov.uk/studentfinance What is Student Finance England? Contents Student Finance England is a service provided by the Student Loans Company. We provide

More information

Norfolk Local Assistance Scheme Advisors Guide

Norfolk Local Assistance Scheme Advisors Guide Potential Challenges to the LA Scheme (Judicial Review) Decisions Failure to make decisions Unlawful policy or guidance Refusal to do something Failure to do something in time Administrative practice On

More information

FACTSHEET. Benefits for carers CARERS UK. Are you getting all the financial help you can? the voice of carers THE BENEFITS SYSTEM

FACTSHEET. Benefits for carers CARERS UK. Are you getting all the financial help you can? the voice of carers THE BENEFITS SYSTEM CARERS UK the voice of carers FACTSHEET Benefits for carers Are you getting all the financial help you can? The benefits system is very complex and it can feel like hard work getting the help that you

More information

Help yourself if you re 16 or 17

Help yourself if you re 16 or 17 Help yourself if you re 16 or 17 If you are about to leave school, you will have to decide what to do next. This leaflet goes through some of your options and outlines the help you may be able to get.

More information

The Jobcentre Plus offer for people with drug and/or alcohol dependency

The Jobcentre Plus offer for people with drug and/or alcohol dependency Working with claimants with a drug and/or alcohol dependency Introduction At the heart of the Government s drug and alcohol strategy is a commitment to transform treatment services to offer recovery as

More information

STUDENTS WITH DEPENDANTS

STUDENTS WITH DEPENDANTS Advice Centre STUDENTS WITH DEPENDANTS This leaflet aims to outline the help that is available to students with dependants. STUDENTS WITH DEPENDANTS Studying at University can be daunting and combining

More information

IMPORTANT DOCUMENT - PLEASE READ KEY FEATURES OF THE PERSONAL INCOME PROTECTION PLAN

IMPORTANT DOCUMENT - PLEASE READ KEY FEATURES OF THE PERSONAL INCOME PROTECTION PLAN IMPORTANT DOCUMENT - PLEASE READ KEY FEATURES OF THE PERSONAL INCOME PROTECTION PLAN 02 Personal Income Protection Plan KEY FEATURES OF THE PERSONAL INCOME PROTECTION PLAN The Financial Conduct Authority

More information

How to Guide (Getting your Deferment Application Form right)

How to Guide (Getting your Deferment Application Form right) How to Guide (Getting your Deferment Application Form right) Use these notes to help you complete your student loan Deferment Application Form If you need any help, please go to www.erudiostudentloans.co.uk

More information

Finance. Money matters. When your child has additional needs in England, Scotland and Wales

Finance. Money matters. When your child has additional needs in England, Scotland and Wales Finance Money matters When your child has additional needs in England, Scotland and Wales Contents Disability and sickness benefits 3 Benefits if you re out of full time work 4 Benefits for working 4 Money

More information

Get advice now. Are you worried about your mortgage? New edition

Get advice now. Are you worried about your mortgage? New edition New edition July 2009 Are you worried about your mortgage? Get advice now If you are struggling to pay your mortgage, act now to stop your situation becoming worse. Working with Citizens Advice Bureaux

More information

Help with Council Tax

Help with Council Tax WR4 April 2011 Welfare rights information sheet Help with Council Tax About this information sheet... 1 Who is liable to pay Council Tax?... 1 Council Tax bills and payment... 1 Help with reducing the

More information

A Landlord s Guide to Housing Benefit

A Landlord s Guide to Housing Benefit A Landlord s Guide to Housing Benefit October 2009 A landlord s guide to Housing Benefit; Table of Contents Introduction...3 Standards Of Service...3 Processing Housing Benefit Claims...3 Changes in circumstances...3

More information

Application Form For: Housing Benefit, Council Tax Benefit or Council Tax Reduction Scheme, Second Adult Rebate and Free School Meals

Application Form For: Housing Benefit, Council Tax Benefit or Council Tax Reduction Scheme, Second Adult Rebate and Free School Meals Application Form For: Housing Benefit, Council Tax Benefit or Council Tax Reduction Scheme, Second Adult Rebate and Free School Meals This form can be returned in person to any of the addresses below:

More information

Working Tax Credit Help with the costs of childcare WTC5

Working Tax Credit Help with the costs of childcare WTC5 Working Tax Credit Help with the costs of childcare WTC5 Help If you need any help: go to www.gov.uk/browse/benefits/tax-credits phone the Tax Credit Helpline on 0345 300 3900 textphone the Tax Credit

More information

Work and cancer legal and finances

Work and cancer legal and finances Work and cancer legal and finances This information is an extract from the booklet, Work and cancer. You may find the full booklet helpful. We can send you a copy free see page 12. Contents Discrimination

More information

European Economic Area

European Economic Area SA29 from February 2003 Your social security insurance, benefits and healthcare rights in the European Economic Area Your social security insurance, benefits and healthcare rights in the European Economic

More information

Moving to and returning from abroad - benefits and services

Moving to and returning from abroad - benefits and services Factsheet Moving to and returning from abroad - benefits and services This factsheet explains how a temporary or permanent move abroad could affect your entitlement to benefits and health care, and what

More information

Travelling abroad for proton beam therapy

Travelling abroad for proton beam therapy If a young person or child has a certain type of cancer, their consultant may recommend they travel abroad to have a specialised form of radiotherapy called high-energy. High-energy isn t currently available

More information

If you have Parkinson s, or care for someone who does, you may have

If you have Parkinson s, or care for someone who does, you may have Work, Symptoms money and and practical lifestyle matters Income Support If you have Parkinson s, or care for someone who does, you may have some concerns about how you will manage financially. There is

More information

Get advice now. Are you worried about your mortgage? New edition

Get advice now. Are you worried about your mortgage? New edition New edition July 2010 Are you worried about your mortgage? Get advice now If you are struggling to pay your mortgage, act now to stop your situation becoming worse. Working with Citizens Advice Bureaux

More information

A guide to our. Priority Services and ways we can help you manage your energy

A guide to our. Priority Services and ways we can help you manage your energy A guide to our Priority Services and ways we can help you manage your energy Contents Helping to make life easier Helping you feel safe how to recognise our staff If you re visually-impaired Other services

More information

Frequently asked questions about Student Finance from September 2012

Frequently asked questions about Student Finance from September 2012 Frequently asked questions about Student Finance from September 2012 Who is this document for? Unless otherwise specified, details of the student finance package described in this document relate only

More information

A guide to Housing Benefit and Council Tax Reduction. Students

A guide to Housing Benefit and Council Tax Reduction. Students A guide to Housing Benefit and Council Tax Reduction Students Am I a student? You are a student if you are taking a course of study at an educational establishment (this could be a school, college, university

More information

factsheet Help with Council Tax

factsheet Help with Council Tax factsheet Help with Council Tax 2015/16 carersuk.org factsheet This factsheet looks at what help is available for council tax and what to do if you disagree with a council tax decision. The information

More information

Renting through L&Q s Intermediate Rent Scheme (IMR)

Renting through L&Q s Intermediate Rent Scheme (IMR) Renting through L&Q s Intermediate Rent Scheme (IMR) 1 Who is L&Q? We are a housing association, a not-for profit organisation with charitable status. We are one of the leading providers of affordable

More information

Extra help Disabled Students Allowances

Extra help Disabled Students Allowances Extra help Disabled Students Allowances in 2014/15 sound advice on STUDENT FINANCE www.studentfinancewales.co.uk SFW/BTGB/V14 What is Student Finance Wales? Student Finance Wales is a service provided

More information

A guide to. basic bank and credit union accounts

A guide to. basic bank and credit union accounts A guide to basic bank and credit union accounts Information about basic bank and credit union accounts It is our policy to pay Housing Benefit directly into a bank or credit union account. This type of

More information

London Borough of Lewisham. Local Support Scheme Policy

London Borough of Lewisham. Local Support Scheme Policy London Borough of Lewisham Local Support Scheme Policy January 2013 1. Introduction Context The Welfare Reform Act, which received royal assent in March 2012, represents the biggest change to the welfare

More information

A CLAIM FOR DISCRETIONARY HOUSING PAYMENTS (DHP) Claim Ref:

A CLAIM FOR DISCRETIONARY HOUSING PAYMENTS (DHP) Claim Ref: A CLAIM FOR DISCRETIONARY HOUSING PAYMENTS (DHP) Claim Ref: SECTION 1 INFORMATION If you are getting Housing Benefit and Local Council Tax Support but you are still having problems meeting your rent and

More information

Claiming housing benefit and council tax benefit

Claiming housing benefit and council tax benefit Claiming housing benefit and council tax benefit Hammersmith & Fulham Council What are housing benefit and council tax benefit? Housing benefit and council tax benefit are means tested benefits designed

More information