ICT Professional Competence Diploma PROCOM3

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1 NEW IT professionals have to perform all kinds of balancing acts to keep customers happy and systems up and running. The PROCOM3 qualification will help you to balance effortlessly. The PROCOM advanced diploma blends professional work-based qualifications with internationally recognised Microsoft Certification. It is a funded advanced apprenticeship that will develop the knowledge, skills and competency of System Administrators, 2nd and 3rd line teams. It provides a thorough grounding in Microsoft technologies and customer support and will prepare learners to achieve the MCSA Microsoft Server Administrator certification. The programme leads to the Advanced Diploma in Professional Competence for ICT Professionals and on successful completion learners will have gained the following certification and qualifications: Microsoft Certified Solutions Asociate (MCSA): MCSA Exam : Installing and Configuring MCSA Exam : Administering MCSA Exam : Configuring Advanced Services Microsoft Certified Technical Specialist (optional): 7 Configuration: MCTS Exam or 8.1 Exam ICT Professional Competence (PROCOM) Diploma level 3 ICT Systems and Principles for IT Practitioners (PROCOM Technical Certificate) level 3 The programme also covers valuable additional content: Personal development and communication skills Personal effectiveness, organising and planning your workload Management and prioritisation of your own schedule Health & safety Creative thinking and problem solving Team working Programme Structure The programme takes a year to complete and includes: 20 days classroom training and further lab work Microsoft Official Academic Curriculum materials Additional tutor support notes Additional learning materials Practice tests Exam voucher per exam Tutor and assessor support throughout The classroom sessions are led by experienced and accredited tutors using the Microsoft Official Academic Curriculum and take place a week at a time every couple of months. Between sessions learners take practice tests and exams related to the topic they have just studied. Work-based assignments are checked by our qualified assessors who meet learners periodically throughout the programme to provide support and assess how they are applying what they have learned in their work place. Exam vouchers and MeasureUp tests are included. See following pages for detailed programme timeline and content Tel: , info@skillsteam.com 4th floor Exchange Plaza, 58 Uxbridge Road, London W5 2ST

2 Microsoft Certification and progression Skills Team is a Microsoft IT Academy accredited to deliver the prestigious Microsoft Certification exams. Microsoft certification is accepted as the gold standard for IT professionals and serves to develop and validate skills and knowledge. PROCOM3 PROCOM2 MCSA MCTS MTA Demonstrates comprehensive skills in deploying, supporting, and optimising IT infrastructures Demonstrates in-depth knowledge and expertise in Microsoft technologies Demonstrates fundamental knowledge of hardware, IT infrastructure and software and lays the foundation for advanced studies and MCTS exams The PROCOM3 advanced apprenticeship is designed to progress your career as an IT professional. You will gain MCTS and MCITP certifications. You will be either new to your current role or require significant upskilling. The apprenticeship blends classroom training and on the job learning into a programme of over 510 hours of which around 160 hours will be in the classroom. Programme Content and Time Line The programme runs over 12 months with workshops delivered in the first ten months followed by consolidation, work-based support and assessment. For more details see the course outline on the following pages. Funding and Eligibility A significant benefit of the program is that it can be funded under the government s advanced apprenticeship scheme with only a modest learner contribution required. The PROCOM3 advanced apprenticeship is part funded for learners who are UK or EU passport holders or can demonstrate at least 3 years full time residency. If a learner does not quite fit these criteria, the programme is still open to them but there may be a charge depending on circumstances. Please ask for more details. About Skills Team Skills Team is one of the leading providers of vocational training in London. Our directors have over 20 years experience of developing the skills of IT professionals and supporting IT infrastructure. We are a Microsoft IT Academy, Ofsted inspected and audited by the Skills Funding Agency. Tel: , info@skillsteam.com 4th floor Exchange Plaza, 58 Uxbridge Road, London W5 2ST

3 Month Days 0.5 day 1 day Networking Fundamentals and network diagrams with Visio Personal effectiveness & legislation for IT Professionals Producing reports Understanding network hardware (20 25%) Understand switches Transmission speed, number and type of ports, number of uplinks, speed of uplinks, managed or unmanaged switches, VLAN capabilities, Layer 2 and Layer 3 switches and security options, hardware redundancy, support, backplane speed, switching types and MAC table, understand capabilities of hubs versus switches Understand routers Transmission speed considerations, directly connected routes, static routing, dynamic routing (routing protocols), default routes; routing table and how it selects best route(s); routing table memory, network address translation (NAT), software routing in Server Understand media types Cable types and their characteristics, including media segment length and speed; fibre optic; twisted pair shielded or non-shielded; catxx cabling, wireless; susceptibility to external interference (machinery and power cables); susceptibility to electricity (lightning), susceptibility to interception Understanding protocols and services (45-50%) Understand the Open Systems Interconnection (OSI) model OSI model; Transmission Control Protocol (TCP) model; examples of devices, protocols, applications and which OSI/TCP layer they belong to; TCP and User Datagram Protocol (UDP); wellknown ports for most used purposes (not necessarily Internet); packets and frames Understand IPv4 Subnetting, IPconfig, why use Internet Protocol version 4 (IPv4), addressing, ipv4toipv6 tunnelling protocols to ensure backwards compatibility, dual IP stack, subnetmask, gateway, ports, packets, reserved address ranges for local use (including local loopback IP) Understand IPv6 Subnetting, IPconfig, why use IPv6, addressing, ipv4toipv6 tunnelling protocols to ensure backwards compatibility, dual IP stack, subnetmask, gateway, ports, packets, reserved address ranges for local use (including local loopback IP) Understand names resolution DNS, Internet Name Service (WINS), steps in the name resolution process Understand networking services Dynamic Host Configuration Protocol (DHCP), remote access Understand TCP/IP Tools (such as ping), tracert, pathping, Telnet, IPconfig, netstat, reserved address ranges for local use (including local loopback IP), protocols Understanding network infrastructures (30 35%) Understand the concepts of Internet, intranet and extranet Virtual Private Network (VPN), security zones, firewalls Understand local area networks (LANs) Perimeter networks; addressing; reserved address ranges for local use (including local loopback IP), VLANs; wired LAN and wireless LAN Understand wide area networks (WANs) Leased lines, dial-up, ISDN, VPN, T1, T3, E1, E3, DSL, cable and more, and their characteristics (speed, availability) Understand wireless networking Types of wireless networking standards and their characteristics (802.11a,b,g,n, including different GHz ranges), types of network security (WPA, WEP, 802.1X and others), point-to-point (P2P) wireless, wireless bridging Understand network topologies and access methods Key principles of working efficiently and effectively, prioritising and managing conflicting demands. Data Protection and Computer Misuse, PCI DSS requirements, Health and Safety, legislation on privacy, copyright and others that concern IT professionals. Word and Visio 2010 covering better techniques for quick, consistent long document formatting, template management, new features e.g. themes, quick parts and issues associated with compatibility mode and full functionality mode. Creating networking diagrams. Month 1 and 2 Tutor and assessor support Practice tests Take the Microsoft Networking Fundamentals Exam: No MTA

4 Month 3 5 Days Installing and Configuring (exam ) Install and configure servers (15 20%) Install servers Plan for a server installation, for server roles, for a server upgrade Install Server Core, optimize resource utilization by using Features on Demand, migrate roles from previous versions of Server Configure servers Configure Server Core, delegate administration, add and remove features in offline images, deploy roles on remote servers, convert Server Core to/from full GUI, configure services, configure NIC teaming, install and configure PowerShell Desired State Configuration (DSC) Configure local storage Design storage spaces, configure basic and dynamic disks, configure master boot record (MBR) and GUID partition table (GPT) disks, manage volumes, create and mount virtual hard disks (VHDs), configure storage pools and disk pools, create storage pools by using disk enclosures Configure server roles and features (15 20%) Configure file and share access Create and configure shares, configure share permissions, configure offline files, configure NTFS permissions, configure access-based enumeration (ABE), configure Volume Shadow Copy Service (VSS), configure NTFS quotas, create and configure Work Folders Configure print and document services Configure the Easy Print print driver, configure Enterprise Print Management, configure drivers, configure printer pooling, configure print priorities, configure printer permissions Configure servers for remote management Configure WinRM, configure down-level server management, configure servers for day-to-day management tasks, configure multi-server management, configure Server Core, configure Firewall, manage non-domain joined servers Configure Hyper-V (15 20%) Create and configure virtual machine settings Configure dynamic memory, configure smart paging, configure Resource Metering, configure guest integration services, create and configure Generation 1 and 2 virtual machines, configure and use enhanced session mode, configure RemoteFX Create and configure virtual machine storage Create VHDs and VHDX, configure differencing drives, modify VHDs, configure pass-through disks, manage checkpoints, implement a virtual Fibre Channel adapter, configure storage Quality of Service Create and configure virtual networks Configure Hyper-V virtual switches, optimize network performance, configure MAC addresses; configure network isolation, configure synthetic and legacy virtual network adapters, configure NIC teaming in virtual machines Deploy and configure core network services (15 20%) Configure IPv4 and IPv6 addressing Configure IP address options, configure IPv4 or IPv6 subnetting, configure supernetting, configure interoperability between IPv4 and IPv6, configure Intra-site Automatic Tunnel Addressing Protocol (ISATAP), configure Teredo Deploy and configure Dynamic Host Configuration Protocol (DHCP) service Create and configure scopes, configure a DHCP reservation, configure DHCP options, configure client and server for PXE boot, configure DHCP relay agent, authorize DHCP server Deploy and configure DNS service Configure Active Directory integration of primary zones, configure forwarders, configure Root Hints, manage DNS cache, create A and PTR resource records (continued on next page)

5 Month 3 Installing and Configuring (exam ) continued Install and administer Active Directory (15 20%) Install domain controllers Add or remove a domain controller from a domain, upgrade a domain controller, install Active Directory Domain Services (AD DS) on a Server Core installation, install a domain controller from Install from Media (IFM), resolve DNS SRV record registration issues, configure a global catalog server, deploy Active Directory infrastructure as a service (IaaS) in Azure Create and manage Active Directory users and computers Automate the creation of Active Directory accounts; create, copy, configure, and delete users and computers; configure templates; perform bulk Active Directory operations; configure user rights; offline domain join; manage inactive and disabled accounts Create and manage Active Directory groups and organizational units (OUs) Configure group nesting; convert groups, including security, distribution, universal, domain local, and domain global; manage group membership using Group Policy; enumerate group membership; delegate the creation and management of Active Directory objects; manage default Active Directory containers; create, copy, configure, and delete groups and OUs Create and manage Group Policy (15 20%) Create Group Policy objects (GPOs) Configure a Central Store, manage starter GPOs, configure GPO links, configure multiple local Group Policies Configure security policies Configure User Rights Assignment, configure Security Options settings. configure Security templates, configure Audit Policy, configure Local Users and Groups, configure User Account Control (UAC) Configure application restriction policies Configure rule enforcement, configure AppLocker rules, configure Software Restriction Policies Configure Firewall Configure rules for multiple profiles using Group Policy; configure connection security rules; configure Firewall to allow or deny applications, scopes, ports, and users; configure authenticated firewall exceptions; import and export settings Month 3 and 4 Tutor and assessor support Practice tests Key skills in communication Take the MCSA Exam

6 Month 5 Competency assessment Month 7 5 Days Administering (exam ) Deploy, manage, and maintain servers (15 20%) Deploy and manage server images Install the Deployment Services (WDS) role; configure and manage boot, install, and discover images; update images with patches, hotfixes, and drivers; install features for offline images; configure driver groups and packages Implement patch management Install and configure the Server Update Services (WSUS) role, configure group policies for updates, configure client-side targeting, configure WSUS synchronization, configure WSUS groups, manage patch management in mixed environments Monitor servers Configure Data Collector Sets (DCS), configure alerts, monitor real-time performance, monitor virtual machines (VMs), monitor events, configure event subscriptions, configure network monitoring, schedule performance monitoring Configure File and Print Services (15 20%) Configure Distributed File System (DFS) Install and configure DFS namespaces, configure DFS Replication Targets, configure Replication Scheduling, configure Remote Differential Compression settings, configure staging, configure fault tolerance, clone a DFS database, recover DFS databases, optimize DFS replication Configure File Server Resource Manager (FSRM) Install the FSRM role service, configure quotas, configure file screens, configure reports, configure file management tasks Configure file and disk encryption Configure BitLocker encryption; configure the Network Unlock feature; configure BitLocker policies; configure the EFS recovery agent; manage EFS and BitLocker certificates, including backup and restore Configure advanced audit policies Implement auditing using Group Policy and AuditPol.exe, create expression-based audit policies, create removable device audit policies Configure network services and access (15 20%) Configure DNS zones Configure primary and secondary zones, configure stub zones, configure conditional forwards, configure zone and conditional forward storage in Active Directory, configure zone delegation, configure zone transfer settings, configure notify settings Configure DNS records Create and configure DNS Resource Records (RR), including A, AAAA, PTR, SOA, NS, SRV, CNAME, and MX records; configure zone scavenging; configure record options, including Time To Live (TTL) and weight; configure round robin; configure secure dynamic updates Configure virtual private network (VPN) and routing Install and configure the Remote Access role, implement Network Address Translation (NAT), configure VPN settings, configure remote dial-in settings for users, configure routing, configure Web Application proxy in passthrough mode Configure DirectAccess Implement server requirements, implement client configuration, configure DNS for Direct Access, configure certificates for Direct Access (continued on next page)

7 Month 7 Administering (exam ) continued Configure a Network Policy Server (NPS) infrastructure (10 15%) Configure Network Policy Server Configure a RADIUS server, including RADIUS proxy; configure RADIUS clients; configure NPS templates; configure RADIUS accounting; configure certificates Configure NPS policies Configure connection request policies, configure network policies for VPN clients (multilink and bandwidth allocation, IP filters, encryption, IP addressing), import and export NPS policies Configure Network Access Protection (NAP) Configure System Health Validators (SHVs), configure health policies, configure NAP enforcement using DHCP and VPN, configure isolation and remediation of non-compliant computers using DHCP and VPN, configure NAP client settings Configure and manage Active Directory (10 15%) Configure service authentication Create and configure Service Accounts, create and configure Group Managed Service Accounts, configure Kerberos delegation, manage Service Principal Names (SPNs), configure virtual accounts Configure domain controllers Transfer and seize operations master roles, install and configure a read-only domain controller (RODC), configure domain controller cloning Maintain Active Directory Back up Active Directory and SYSVOL, manage Active Directory offline, optimize an Active Directory database, clean up metadata, configure Active Directory snapshots, perform objectand container-level recovery, perform Active Directory restore, configure and restore objects by using the Active Directory Recycle Bin Configure account policies Configure domain and local user password policy settings, configure and apply Password Settings Objects (PSOs), delegate password settings management, configure account lockout policy settings, configure Kerberos policy settings Configure and manage Group Policy (15 20%) Configure Group Policy processing Configure processing order and precedence, configure blocking of inheritance, configure enforced policies, configure security filtering and Management Instrumentation (WMI) filtering, configure loopback processing, configure and manage slow-link processing and Group Policy caching, configure client-side extension (CSE) behavior, force Group Policy Update Configure Group Policy settings Configure settings, including software installation, folder redirection, scripts, and administrative template settings; import security templates; import custom administrative template file; configure property filters for administrative templates Manage Group Policy objects (GPOs) Back up, import, copy, and restore GPOs; create and configure Migration Table; reset default GPOs; delegate Group Policy management Configure Group Policy preferences (GPP) Configure GPP settings, including printers, network drive mappings, power options, custom registry settings, Control Panel settings, Internet Explorer settings, file and folder deployment, and shortcut deployment; configure item-level targeting Month 7 and 8 Tutor and assessor support Practice tests Key skills in application of number Take the Microsoft Certified IT Professional Exam : Administering

8 Month 10 5 Days Configuring Advanced Services (exam ) Configure and manage high availability (15 20%) Configure Network Load Balancing (NLB) Install NLB nodes, configure NLB prerequisites, configure affinity, configure port rules, configure cluster operation mode, upgrade an NLB cluster Configure failover clustering Configure quorum, configure cluster networking, restore single node or cluster configuration, configure cluster storage, implement Cluster-Aware Updating, upgrade a cluster, configure and optimize clustered shared volumes, configure clusters without network names, configure storage spaces Manage failover clustering roles Configure role-specific settings, including continuously available shares; configure virtual machine (VM) monitoring; configure failover and preference settings; configure guest clustering Manage VM movement Perform live migration; perform quick migration; perform storage migration; import, export, and copy VMs; configure VM network health protection; configure drain on shutdown Configure file and storage solutions (15 20%) Configure advanced file services Configure Network File System (NFS) data store, configure BranchCache, configure File Classification Infrastructure (FCI) using File Server Resource Manager (FSRM), configure file access auditing Implement Dynamic Access Control (DAC) Configure user and device claim types, implement policy changes and staging, perform accessdenied remediation, configure file classification, create and configure Central Access rules and policies, create and configure resource properties and lists Configure and optimize storage Configure iscsi target and initiator, configure Internet Storage Name server (isns), implement thin provisioning and trim, manage server free space using Features on Demand, configure tiered storage Implement business continuity and disaster recovery (15 20%) Configure and manage backups Configure Server backups, configure Azure backups, configure role-specific backups, manage VSS settings using VSSAdmin Recover servers Restore from backups, perform a Bare Metal Restore (BMR), recover servers using Recovery Environment (Win RE) and safe mode, configure the Boot Configuration Data (BCD) store Configure site-level fault tolerance Configure Hyper-V Replica, including Hyper-V Replica Broker and VMs; configure multi-site clustering, including network settings, Quorum, and failover settings; configure Hyper-V Replica extended replication; configure Global Update Manager; recover a multi-site failover cluster (continued on next page)

9 Month 10 5 Days Configuring Advanced Services (exam ) continued Configure Network Services (15 20%) Implement an advanced Dynamic Host Configuration Protocol (DHCP) solution Create and configure superscopes and multicast scopes; implement DHCPv6; configure high availability for DHCP, including DHCP failover and split scopes; configure DHCP Name Protection; configure DNS registration Implement an advanced DNS solution Configure security for DNS, including Domain Name System Security Extensions (DNSSEC), DNS Socket Pool, and cache locking; configure DNS logging; configure delegated administration; configure recursion; configure netmask ordering; configure a GlobalNames zone; analyze zone level statistics Deploy and manage IP Address Management (IPAM) Provision IPAM manually or by using Group Policy, configure server discovery, create and manage IP blocks and ranges, monitor utilization of IP address space, migrate to IPAM, delegate IPAM administration, manage IPAM collections, configure IPAM database storage Configure the Active Directory infrastructure (15 20%) Configure a forest or a domain Implement multi-domain and multi-forest Active Directory environments, including interoperability with previous versions of Active Directory; upgrade existing domains and forests, including environment preparation and functional levels; configure multiple user principal name (UPN) suffixes Configure trusts Configure external, forest, shortcut, and realm trusts; configure trust authentication; configure SID filtering; configure name suffix routing Configure sites Configure sites and subnets, create and configure site links, manage site coverage, manage registration of SRV records, move domain controllers between sites Manage Active Directory and SYSVOL replication Configure replication to Read-Only Domain Controllers (RODCs), configure Password Replication Policy (PRP) for RODC, monitor and manage replication, upgrade SYSVOL replication to Distributed File System Replication (DFSR) Configure Identity and Access Solutions (15 20%) Implement Active Directory Federation Services (AD FS) Install AD FS; implement claims-based authentication, including Relying Party Trusts; configure authentication policies; configure Workplace Join; configure multi-factor authentication Install and configure Active Directory Certificate Services (AD CS) Install an Enterprise Certificate Authority (CA), configure certificate revocation lists (CRL) distribution points, install and configure Online Responder, implement administrative role separation, configure CA backup and recovery Manage certificates Manage certificate templates; implement and manage certificate deployment, validation, and revocation; manage certificate renewal; manage certificate enrollment and renewal to computers and users using Group Policies; configure and manage key archival and recovery Install and configure Active Directory Rights Management Services (AD RMS) Install a licensing or certificate AD RMS server, manage AD RMS Service Connection Point (SCP), manage RMS templates, configure Exclusion Policies, back up and restore AD RMS Month 10 Tutor and assessor support Practice tests Take the Microsoft Certified IT Professional Exam : Configuring Advanced Services Tel: , info@skillsteam.com 4th floor Exchange Plaza, 58 Uxbridge Road, London W5 2ST