Prescient Solutions City Of Park Ridge December 14, 2015 Council Update

Transcription

1 Prescient Solutions City Of Park Ridge December 14, 2015 Council Update

2 Overview Commenced Services August 3, year agreement First 90 Day Focus: Stabilize and document the environment Reduce the backlog of helpdesk tickets Identify high priority projects and remediation items

3 Key Accomplishments Issue Impact / Risk Solution / Results Cost Savings Failed controller on SAN / Hard drives on system backup storage unit Degraded performance on SAN impacting virtual server performance for users. No ability to failover which would result in data loss and/or corruption. Physical server backups failing for months with no storage available. Replaced failed controller and reset SAN. Brought SAN back to 100% functionality and performance. Replaced failed drives and restored storage space for system backups. archiver out of space E Mail from July for all employees could not be accessed in the archives for legal and FOIA requests. Expanded space allotted to the archiver and reconfigured the software to begin archiving of e mails. Added ancillary resources to help support the transition Ability to address high priority issues faster than utilizing or hiring additional staff without having to increase costs 306 hours above contracted resources $38,250 Cost Avoidance (extra $125 per hour x 306 (ARM, Professional Services, Floaters) Support Contracts The SAN and primary UPS were no longer under valid support contracts which results in very high time & material support costs on a per incident basis. Negotiated 3 rd party vendor support contracts to improve service and reduce cost. $5,000

4 Accomplishments Continued Issue Impact / Risk Solution / Results Cost Savings Security Patches / Firmware Updates Squad video not uploading to server due to poor outdoor Wifi coverage and limited time of squads being in range of Wifi System Backups Guest wireless inaccessible Fire vehicle mobile data computers (MDC) unreliable No regular security patch or system firmware updates. Security and integrity of your infrastructure and data susceptible to a breach Police staff could not access video in order to provide for legal / FOIA requests A number of system backups had not successfully completed in months greatly increasing risk of data loss. Guest users needed to be manually authorized by IT staff causing frustration to users and increased administrative overhead. Computers would freeze up or lose connectivity to dispatch regularly Update all servers, computers and network devices/appliances. Set regular planned updates, and monitor. This allows for a more secure server and network environment Implemented a manual upload process until better Wifi coverage and officer upload processes can be implemented Corrected errors and updated configurations to ensure all systems are being backed up regularly Reconfigured guest wireless to allow users to connect without any IT intervention. Configured terms of service acceptance page for all users to accept prior to connecting. Reinstalled operating system and configured software to stabilize the computers

5 Accomplishments Continued Tickets Closed by Month *Through 11/30/ tickets closed since August 1 st

6 In Process Issue Impact / Risk Solution / Results Cost Savings Equipment Replacement Plan Operating System Support Consolidated Backup Solution When technology is left in service too long: Decreased staff efficiency Performance degradation Increased risk of system failure Increased risk of network outage Increased risk of security vulnerabilities End of Life operating systems exist in the network creating an increased security risk as well as reduced compatibility with newer software and applications One backup platform to perform all system backups with one single point of management Create a lifecycle for each category of equipment based upon vendor product roadmaps and needs of staff. Implement a replacement rotation that evenly balances yearly deployments to reduce budget impact Replace equipment still running unsupported operating systems Replace the two current backup platforms with one consolidated platform Network Reconfiguration and Documentation Improperly configured network equipment can result in performance degradation and security vulnerabilities Reconfigure and document network settings to alleviate risks

7 In Process Issue Impact / Risk Solution / Results Cost Savings Wireless Network MUNIS upgrade (Server & Software) CAD/RMS Deployment Current internal staff wireless network is slow and does not provide proper coverage. Current guest wireless is provided by completely separate equipment and management portal. MUNIS currently runs on a very old server which is a performance and security risk. The current MUNIS software version is outdated, there are a number of improvements and new features in current versions. Implementing Sungard dispatch software in the squad cars and configuring access to the Records system for staff. Replaces paper processes and submissions, provides electronic reporting, automates certain tasks Replace and consolidate current wireless equipment to increase manageability, performance & coverage Move to a new virtual server running the current version of the software. Continue working with Sungard and West Suburban to deploy full functionality of the system.

8 Looking Forward Strategy: Continue to stabilize and update the environment Work with departments to identify needs Work with City Manager & Finance Director to establish priorities Bi Weekly Status Meeting Create project list, technology roadmap and budget plan

9 Thank You Q & A

10 MUNIS (Finance): Requisitions & Purchase Orders MUNIS (Finance): Contract/Bid Management MUNIS (Finance): Citizen Self Service Software Implementation (Public Works): Work Orders & Time Tracking Software Implementation (HR): ADP Phase II: Process Automation, Open Enrollment, Employee Self Service Software Implementation (Capital Projects & Development): Plan Review, Permits, Inspections, Business Licenses Infrastructure: Wireless Network Replacement/Expansion Software Implementation (All Departments): Centralized Electronic Document Management Infrastructure/Software Implementation (All Departments): Office 365 & Sharepoint Online: Intranet, E Mail, Instant Messaging, Virtual Meetings MUNIS (Finance): Utility Billing CIS Migration/Upgrade Infrastructure: In Building Camera System Software Implementation (All Departments): Website Enhancements & Expansion Infrastructure (Public Works): Vehicle Metrics & Tracking Software Implementation (CP&D): Adjudication Platform