REGULATIONS GOVERNING WATER SERVICE

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1 200 South Ivy St. Room 177 Medford, Oregon Tel: Fax: REGULATIONS GOVERNING WATER SERVICE July 1, 2014

2 MEDFORD WATER COMMISSION REGULATIONS GOVERNING WATER SERVICE TABLE OF CONTENTS PREFACE... 1 SECTION 1 DEFINITIONS... 2 SECTION 2 SERVICE AREA... 3 SECTION 3 APPLICATION FOR SERVICE Procedure Information Required Application As Contract Changes in Customer's Use or Equipment Turn-on Charge... 4 SECTION 4 CREDIT ESTABLISHMENT... 4 SECTION 5 DEPOSITS... 4 SECTION 6 BILLING Rate Schedules Meter Readings Billing for Fire Standby Service Opening and Closing Bills Classification of Accounts Group Customers Intermittent Users Special Billing Options Payment Options Resale of Water Allowance for Leakage Waste of Resource... 8 SECTION 7 TEMPORARY SERVICE Time Limit Charge for Water Served Installation Charge and Deposits Responsibility for Meters and Installation Temporary Service From Fire Hydrants Bulk Water Sales From Fire Hydrant SECTION 8 METERED SERVICE Basis of Charges Ownership of Meters Change of Meter Size Re-Setting Charge Combined Billing of Separate Meters Non-Registering Meters Inaccessible Meters Meter Tests SECTION 9 DISCONTINUANCE OF SERVICE Customer Request Non-Payment of Bills Unsafe Apparatus Service Detrimental to Others Table of Contents - i

3 9.5 Privately Owned Pipe Lines Cross Connections Resumption of Service After Commission Action SECTION 10 APPEALS Informal Conferences Right of Appeal SECTION 11 RELEASE OF INFORMATION CONCERNING CUSTOMERS SECTION 12 RATE ADJUSTMENT AND REVISION OF REGULATIONS SECTION 13 SEWER, DRAINAGE, STREET FEES, AND OTHER CHARGES SECTION 14 RIGHTS-OF-WAY AND RIGHTS-OF-ACCESS SECTION 15 INTERRUPTIONS, CURTAILMENTS, FLUCTUATIONS AND SHORTAGES SECTION 16 RESPONSIBILITY FOR CUSTOMER EQUIPMENT SECTION 17 DAMAGE TO COMMISSION'S PROPERTY SECTION 18 COMPENSATION FOR WATER DAMAGE SECTION 19 CONTROL VALVES Separate Control Valves for Each Premise Customer Control Valves SECTION 20 SERVICE CONNECTION Size and Location Installation Charges Installation and Maintenance Joint Service Lines Customer Metering Abandoned Service Connections Private Wells and Auxiliary Water Supplies SECTION 21 DISTRIBUTION SYSTEM EXTENSIONS Procedure Policy on Sizing Policy on Distribution System Extension Financing Policy on Water System Facility Adjustment Temporary Line Deposits Installation and Maintenance Additional Connections to Temporary Lines Deposit for Temporary Lines Replacement of Service Connection on Abandonment of Temporary Line Charge in Lieu of Assessment System Development Charges Private Pumps Design Parameters SECTION 22 FIRE HYDRANTS Fire Hydrants for Public Use Use of and Damage to Fire Hydrants Moving of Fire Hydrants Painting of Fire Hydrants SECTION 23 PRIVATE FIRE PROTECTION SERVICE Table of Contents - ii

4 SECTION 24 CROSS CONNECTIONS Residential Backflow Program SECTION 25 AIR CONDITIONING AND REFRIGERATION REGULATIONS Definitions Water Use and Conservation Installation and Sanitary Protection Effective Date of Compliance Water Source Heating/Cooling Pumps SECTION 26 GROUND WIRE ATTACHMENTS SECTION 27 SURGE CONTROL SECTION 28 SPRINKLING REGULATIONS Rate of Use of Water Water Waste SECTION 29 WATER PRESSURE STANDARDS SECTION 30 SURPLUS WATER Use of Surplus Water Definition of Surplus Water Rights to Surplus Water SECTION 31 PROVISIONS RELATING TO UTILITY AND MUNICIPAL CUSTOMERS Contracts Extension of Facilities ATTACHMENTS Exhibit A - Charges in Lieu of Assessment, Refund Districts List of Streets, Alleys and Easements Exhibit B - System Development Charges Exhibit C - History of Outside Water Service and Resolution No Exhibit D - Charges for Special Services Exhibit E - Rate Schedules Exhibit F - Compensation for Water Damage and Resolution No Table of Contents - iii

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6 RESOLUTION NO EXHIBIT A Proposed Amendment to Regulations Governing Water Service Section 6.4 Opening and Closing Bills Current: 6.4 Opening and Closing Bills Opening bills, closing bills, and monthly bills rendered for periods smaller or greater than normal will be pro-rated except that the minimum bill shall be for five (5) consecutive calendar days or greater. Monthly service charges and fire standby charges shall be pro-rated at the ratio of the number of days of service to a 30-day month. Any closing bill with a credit or an amount owing of less than $2.00 will be adjusted by the Water Commission. Proposed: 6.4 Opening and Closing Bills Opening bills, closing bills, and monthly bills will be prorated (calculated proportionally) if service is for less than one month, as follows: New accounts requiring a deposit will be activated immediately and the five (5) day minimum will not apply. New accounts that do not require a deposit will have a minimum billing of five (5) consecutive days. Those accounts with a minimum billing of less than five (5) consecutive days will be billed with the next billing cycle in the following month. Closing bills for a shorter than normal billing cycle will include prorated charges (the ratio of the number of days of service to a 30-day month) plus charges for any water used from the previous reading date through the date that service ended. Fire standby charges will be billed at the same prorate ratio as base charges. Any closing bill with a credit balance over $2.00 will be refunded to the customer by the Water Commission. Resolution No Exhibit A Page 1 of 1

7 REGULATIONS GOVERNING WATER SERVICE MEDFORD WATER COMMISSION PREFACE Water service is furnished within the city limits of Medford and to certain other areas outside of the Medford city limits by the Medford Water Commission, a municipally owned utility of the City of Medford, Oregon. The following Regulations Governing Water Service apply to any person, firm, corporation or legal entity supplied with water service by the Medford Water Commission in accordance with its responsibility and authority set forth in the Medford City Charter. It shall be the policy of the Medford Water Commission that the water service needs of the consumer will be reliably met without discrimination and in accordance with sound business principles; that rates will be uniform to all consumers within classifications; and that water service pricing will be based on providing the lowest reasonable rate to all consumers without special rate categories for selected social or economic classes of consumers. Policies, maintenance, repair, and installation procedures are founded on standards of safe, palatable water, economy and efficiency. Some are a requirement for service, others are optional and others are recommended. The use of such words as "shall", "should", "may", etc. indicate the status of the policy or procedure. "Shall", for instance, is a requirement. "Should" is recommended, and "may" is at the discretion of the Commission. It is the intent of the Commission that these Regulations Governing Water Service will provide the instructional requirements to the customer, the many segments of the plumbing and building industries and to the Medford Water Commission staff that will achieve the common goal of efficient and high quality water service. The Commission respectively requests cooperation from everyone concerned. Staff personnel of the Commission are available for advice and consultation relative to service requirements and related problems in new, existing, or reconstructed installations. SECTION 1 Applicant Commercial Service Commission Customer Customer Line Fire Standby Service Group Customer Industrial Service DEFINITIONS An individual, partnership, corporation or governmental agency or agent of any of these applying for water service. All water service except that defined as residential or industrial and including service to governmental agencies. The Board of Water Commissioners of the City of Medford or its authorized agents or employees. An individual, firm, corporation, or governmental agency receiving water service from the Commission. The pipe, valves, and facilities leading from the meter, or shut-off valve, or double detector check in the case of a fire service, into the premises served. The provision of water service exclusively for fire sprinkler systems, hose connections, and private fire hydrants using water only for extinguishing fires or for testing. Those customers served as a group through a master meter wherein one customer of the group is responsible for payment of monthly charges. The provision of water service to premises wherein the manufacturing or Effective July 1, Adopted by Resolution No. 1092

8 REGULATIONS GOVERNING WATER SERVICE MEDFORD WATER COMMISSION processing of a product is performed. Lateral Mains Main Municipal Customer Premises Residential Service Water mains which are installed to provide water service and fire protection for a local area including the immediately adjacent properties. A water line two (2) inches or larger in diameter and designed or used to serve more than one premise. Incorporated cities purchasing water service from the Commission. A continuous tract of land, building, or group of adjacent buildings under a single control with respect to use of water and responsibility for payment therefore. Water Service to any structure used primarily for residential purposes and which is not an integral part of a commercial venture. For rate assignment purposes, residential use is further defined as follows: Single-Family Residential Service Multiple-Family Residential Service Service Connection Temporary Service Trunk Main Utility Customer Service to a premise consisting of one dwelling unit which is further defined as any housing unit with sanitary and kitchen facilities accommodating one or more residents wherein are carried on the usual family functions of living, sleeping, and the preparation of meals, but excluding commercial transient housing such as hotel and motel units. Single-family residential service may also include service for residential lawn or garden sprinkling. Service to a premise which consists of two or more dwelling units and may include lawn and garden sprinkling incidental thereto. Rooming houses and dormitories are classed as multiple-family residential. To determine the number of dwelling units at a multiple family account, the sum of the number of sanitary and of kitchen facilities shall be divided by two and rounded to the next highest whole number. The pipe, valves and other facilities extending from the main to and including the meter, or in the case of a fire service, to the shut-off valve or double detector check in the vault. In the case of a fire service where there is no shut-off valve, or when the DDC device is within the structure, the Commission's responsibility for the service connection ends at the edge of the public right of way. Service for circuses, bazaars, fairs, construction work, and similar uses of a short term or transient nature and any service that does not meet the requirements for permanent service line or main or main extension. Those water mains that normally provide water for a large area and transport water for long distances for distribution by lateral mains. Domestic water districts incorporated under Oregon State Statutes or private corporations organized for the provision of water service to 15 or more premises. SECTION 2 SERVICE AREA The Commission will furnish service to all of the area within the limits of the City of Medford and existing water districts where facilities are available and to such other areas as in its sole discretion may be in the best interest of the City of Medford to serve, providing that service to areas outside of the limits of the City of Medford shall be in accordance with the Comprehensive Plan of Jackson County and approved by Jackson County. Effective July 1, Adopted by Resolution No. 1092

9 REGULATIONS GOVERNING WATER SERVICE MEDFORD WATER COMMISSION SECTION 3 APPLICATION FOR SERVICE 3.1 Procedure All persons desiring residential or non-residential water service can make application by calling our Customer Service office or personally coming into the office and giving specific information to our customer service staff. In certain instances new customers may be required to come into the office. Requests from persons other than the customer will be accepted only if such request is made by a spouse or close relative (e.g., mother, father, sister, brother, adult daughter/son). When available, customers may also make application through the Commission s web site. For customers wishing to obtain service after normal business hours, our on-call representative can receive the necessary information by using a special form designed for after hours. If this is done, the customer is required to pay the Commission representative an after-hours fee as noted in Exhibit D, Charges for Special Services, plus their deposit. Door hangers and applications may be left under certain circumstances where it appears non-signers are utilizing water. Customers must promptly fill out these applications and return them to our office. 3.2 Information Required Applicants for residential service shall provide the Commission with the following minimum information at the time each account is opened: Full name; service address; mailing address; date of responsibility; spouse's name (where applicable); employment; daytime phone number; work phone number; ownership or tenancy of residence and any additional information necessary to open an account for service. The social security number of the applicant may be requested, but is not required in order to obtain service. 3.3 Application As Contract The "Application For Service" is a request for service only and does not, in itself, constitute a contract until the Commission actually delivers, or is ready to deliver, water service to the customer. In the absence of an approved application, service may be turned off following seven (7) days notification. Acceptance of service, with or without a formal application, shall be subject to compliance with these Regulations Governing Water Service, and the rates for such service as are in effect at the time of service, or as may be adopted, changed or modified thereafter by the Commission. Such regulations shall be available for customer inspection at the Commission's office during regular business hours, and copies may be purchased at the Commission's office in accordance with the Commission's Charges for Special Services. 3.4 Changes in Customer's Use or Equipment Customers making any material change in the size, character or extent of the equipment or operations utilizing water service, or whose change in operations results in a large increase in the use of water or results in the application of a different rate schedule, shall immediately give the Commission notice of the nature of such change and, if necessary, amend the "Application For Service." 3.5 Turn-on Charge A customer who orders commencement of service after normal working hours (8:00 a.m. to Effective July 1, Adopted by Resolution No. 1092

10 REGULATIONS GOVERNING WATER SERVICE MEDFORD WATER COMMISSION SECTION 4 5:00 p.m., Monday through Friday, excluding Commission-observed holidays) may be accommodated at the discretion of the Commission; however, a customer ordering service commencing at such times shall be charged for such turn-on in accordance with the Commission's Charges for Special Services. CREDIT ESTABLISHMENT A customer may establish satisfactory credit if the customer: (1) Has been a customer of the Commission for one (1) year and has promptly paid all accounts due the Commission; or (2) Furnishes letter of credit from another utility, or (3) Provides the Commission with a cash deposit equal to a two-month estimated billing. Any outstanding bills for previous service or miscellaneous charges shall be paid before an application will be accepted. SECTION 5 DEPOSITS A deposit may be required whenever, in the opinion of the Commission, there is a financial risk involved. Deposit is based on the average two-month bill or at the Commission s discretion. Such risk may be evidenced as follows, but not limited to: (1) A customer without established credit with the Commission. (2) A customer using a pseudonym with the apparent intent of avoiding payment of previous billings. (3) A customer refusing to give information requested by the Commission for the purpose of clarifying the customer's identity or credibility. (4) A customer with a history with the Commission of delinquent payments. (5) A customer whose service has been discontinued for failure to pay bills when due. (6) A customer who has used water service following illegal re-connection of service. A deposit is not to be considered as a payment on account. If at any time a bill to a customer is not paid within 15 days after presentation, the deposit may be applied on the account thereof. Upon discontinuance of water, sewer service, storm drain and/or street fees, the deposit will be applied to any closing bills and any balance over $2.00 will be refunded. The Commission may, after the deposit has been held for 12 consecutive months, and provided service has been continuous and all bills for such service have been paid promptly, apply the deposit to the depositor's account. No interest will be paid on deposits held by the Commission. SECTION 6 BILLING 6.1 Rate Schedules Billing shall be in accordance with the charges and rates as regularly established by the Commission and by the Medford City Council. All rate schedules are based on a billing period from 27 to 33 consecutive days. Reference to one month's service in the rate schedules relates to the billing period which is normally 30 days and is not a calendar month. The Commission reserves the right, however, to read meters and present bills for Effective July 1, Adopted by Resolution No. 1092

11 REGULATIONS GOVERNING WATER SERVICE MEDFORD WATER COMMISSION longer or shorter periods. 6.2 Meter Readings Meters will be read at regular intervals for the preparation of monthly bills and as required for the preparation of opening bills, and closing bills. The Commission will keep an accurate computer-generated report of the meter readings. Such readings of water consumption shall be prima facie evidence of water service by customers and shall be the basis on which all bills are computed for metered service. Bills will be based on the consumption to the nearest 1,000 gallons. No consumption charge will be made for amounts less than 1,000 gallons. 6.3 Billing for Fire Standby Service Bills for fire standby service will be rendered monthly. Such charges are flat rate, and no charge will be made for water used to extinguish accidental fires or routine testing of the fire protection system. 6.4 Opening and Closing Bills Opening bills, closing bills, and monthly bills rendered for periods smaller or greater than normal will be pro-rated except that the minimum bill shall be for five (5) consecutive calendar days or greater. Monthly service charges and fire standby charges shall be prorated at the ratio of the number of days of service to a 30-day month. Any closing bill with a credit or an amount owing of less than $2.00 will be adjusted by the Water Commission. 6.5 Classification of Accounts The Commission may refuse to serve two or more separate houses or premises through one meter. If any parcel is divided where one existing meter is providing service to more than one separate premise, a second service must be installed. Where such service presently exists, the monthly charges shall be determined as prescribed in subsection 6.6, Group Customers. Where two or more commercial establishments or a residence and commercial establishment are located on separate and distinct parcels of land, or in separately owned or managed buildings, and are served through one meter, the amount of the bill shall be computed as in the following paragraph except that the commercial rate shall apply. Where a residence and a commercial establishment are combined in one building or operated in connected buildings, they may be served by one meter, and the commercial rate shall apply. 6.6 Group Customers Where such service presently exists, the Commission may permit more than one account or customer to be served through the same meter which is termed a "master meter" and such customer shall be classified as a "group customer." Billing for each group customer shall be through a single individual or agency who shall assume the responsibility and risk for collecting the necessary revenues from the individual customers of the particular group represented by such individual or agency. The monthly service charge for a master meter shall be the sum of the service charges for each connection to the master meter, but not less than the service charge listed in the rate schedule for the particular size of meter used as a master meter. In establishing the size of connections to the master meter, the size of the pipe at the point of shut-off for the Effective July 1, Adopted by Resolution No. 1092

12 REGULATIONS GOVERNING WATER SERVICE MEDFORD WATER COMMISSION connection shall be used, provided that it shall not be less than 3/4-inch and shall be a size listed by the Commission. 6.7 Intermittent Users Where an existing dedicated service and meter can be used in case of an emergency situation to supply water to special customers, the monthly service charges will be as noted on Exhibit E, Rate Schedule Special Billing Options An annual billing plan is available with one yearly payment which includes a 3.5% discount. The bill is calculated based on the past 11 month s usage plus the current month. This is an estimated billing, which is adjusted at the end of the 12-month period. Customers receive a monthly memo statement showing current water usage and remaining credit balance. 6.9 Payment Options Bills are due and payable at the Water Commission s office 15 calendar days from date of billing. Payments may be made by mail, pre-addressed return envelopes are included with bills, at utility drop boxes or in person at: Medford Water Commission 200 South Ivy Street - Room 177 Medford, OR Past due and cash payments must be made in person and should not be made by mail or at Utility drop boxes. (1) Method of Payment: Payment may be made in the form of cash, check, money order, cashiers check or Automatic Payment Plan (See (2) below). The Commission reserves the right to establish the form of payment from any customer who has previously tendered an unhonored check with the Commission, or gives indication that funds are not sufficient to cover any check tendered. An additional fee may be charged in accordance with the Commission s schedule of rates and charges, to cover the cost of processing when an account is paid with an unhonored check or returned electronic transfer in accordance with Exhibit D, Charges for Special Services. (2) Automatic Payment Plan: Customers may utilize the Commission s automatic payment plan by submitting a completed Automatic Payment Plan Request Authorization form. The payment will be automatically transferred from the customer s bank account on the bill s due date. Customers on the automatic payment plan will still receive a monthly water bill showing the amount and payment transfer date. The Automatic Payment Plan Request Authorization form may be obtained by calling the Commission s customer line or by downloading from the Commission s web site at: (3) Special Payment Arrangements: A customer who is unable to pay in full by the due date may enter into a payment plan subject to the approval of the Commission. The Commission shall base its decision on the customer s good faith, ability to pay, and past payment practices with the Commission. If a customer fails to make the required payment plan payments, the bill will become due in full and no further payment plan will be available. Effective July 1, Adopted by Resolution No. 1092

13 REGULATIONS GOVERNING WATER SERVICE MEDFORD WATER COMMISSION A customer who will be away for an extended period must make payment sufficient to cover billings issued during the customer s period of absence. (See Section 6.9 for payment options.) A customer who questions or disputes the bill shall be encouraged to contact the Commission before collection efforts become necessary. Any customer who has not kept prior payment commitments to the Commission will not be permitted to enter into new arrangements until the bill is paid in full. Payment schedules will usually not exceed 60 days and will be in addition to all current billings. Acceptance of partial payments in the past shall not preclude the Commission's right to require full payment upon demand in the future Resale of Water The rate schedules cover the sale of water for the sole and exclusive use of the customer. The customer shall not resell water supplied by the Commission, except as permitted under Exhibit E, Rate Schedule 5 for Water Service to Utility Customers and Rate Schedule 6 for Water Service to Incorporated Cities. These rules are not intended to restrict the manufacture and resale of treated water products such as bottled water plants with treatment facilities which significantly alter the chemical or physical quality of the water. Resale of water may be allowed under certain circumstances. Resale of such water products is limited to small containers and carboys intended for individual retail sale. Piped delivery of water for resale is not allowed. The Commission reserves the right to review individual water service applications for customers intending to resell water products to ensure compliance with these rules. A special individual service agreement may be required by the Commission. This agreement would outline any special conditions or requirements the Commission may have with the resale or alteration of its water Allowance for Leakage The customer retains control over the use of water on the customer's premises, and as such, the customer is responsible for all the water passing through the meter, including water which may be lost or wasted through leaking pipes or fixtures. The Commission may make allowance for leakage if such leakage is beyond the customer s control and provided the customer makes an immediate and diligent effort to repair the leak as soon as possible after discovery. When the repairs of such leak has been personally observed by a representative of the Commission, the Commission may, upon application of the customer, make an adjustment for the water lost not to exceed 50 percent of the excess use caused by the leak for up to a maximum of three (3) months. The adjustment will be based on the last year s consumption, if available. If not, it will be based upon the average consumption of a similar customer Waste of Resource Water is regarded as a precious resource, waste of which shall be discouraged, including waste resulting from leakage. Customers will be required to repair all leaks on their premises in a timely manner. Leak and waste abatement efforts shall be governed by the following guidelines: (1) Actions taken hereunder may be predicated on visual verification of waste or leaks, a sudden abnormal increase in consumption, a continuing pattern of unusually high consumption for which other reasonable explanation is absent and/or continuous Effective July 1, Adopted by Resolution No. 1092

14 REGULATIONS GOVERNING WATER SERVICE MEDFORD WATER COMMISSION usage verified with monitoring by Meter-Master or similar device. Upon determination that a leak is likely and/or blatant waste is occurring, the customer shall be notified of the need for correction, either by verbal or written notice. (2) If corrective action does not appear to have been made within three (3) weeks after initial notification, a reminder shall be issued, either verbally or in writing. Notification shall also be provided to additional parties who may reasonably be considered responsible or impacted by any actions involving the offending property. This shall include the property manager (if known) and/or owner of record, and the current occupant. This notification shall include information on actions which may be taken by the Commission if the leak or waste is not rectified. If no repair or correction appears to have been made within three (3) weeks following issuance of the reminder, a surcharge may be added to the customer s subsequent monthly bill. The surcharge shall be usage-based, charged at a rate which is triple the gallonage charge currently applicable to the customer s account, and shall be applied to all water used in excess of an amount determined to be reasonable if no leaks or waste were occurring. This reasonable amount may be determined by customer s prior usage levels, average usage of similar customers, Meter-Master findings or comparable parameters. (3) The surcharge shall be imposed on successive monthly bills until corrective action is taken. If no evidence of correction exists upon imposition of the third monthly surcharge, action may be initiated to terminate water service. Notification of intent to terminate water service shall be provided to the customer in writing, delivered by certified mail. In the event that the notice is returned undelivered, it shall be delivered personally or affixed to the front door of the primary structure on the offending property. Copies of this final notification shall also be mailed by regular mail to additional parties identified above, who may reasonably be considered responsible or impacted by the proposed termination. (4) If correction is not made within ten (10) days after delivery of the primary notice, service may be terminated. Termination may be delayed due to demonstrated efforts to rectify the violation. However, the surcharge shall continue in effect until compliance is met. Restoration of service following termination shall be subject to the same charges in effect following termination of service due to nonpayment of water bills. (5) Time allowed for compliance may exceed the provisions contained herein. Time extensions will not nullify the process nor require re-issuance of notifications already given. (6) If correction is made, but the same leak or cause of waste appears to recur within one year of previous notification(s), the above procedures may be condensed. Initial notification specified in 6.12 (1) above need not be given. (7) The above procedures may be dispensed with if deemed necessary to protect health, life or property, or if waste is particularly blatant and irresponsible, as determined by the Manager. Whenever possible, a five-day (5) notice shall be Effective July 1, Adopted by Resolution No. 1092

15 REGULATIONS GOVERNING WATER SERVICE MEDFORD WATER COMMISSION provided prior to termination of service hereunder. However, service may be terminated immediately if found to be warranted based on the magnitude of the leak or waste, and/or the apparent degree of hazard or damage resulting therefrom. Reasonable attempts at notification associated with service termination pursuant to this section shall consist of verbal contact, or if unsuccessful, written notice affixed to the front door of the primary structure on the property. Notification shall explain the basis for termination and the need for corrective action. SECTION 7 TEMPORARY SERVICE 7.1 Time Limit Temporary service connections shall be disconnected and terminated within three (3) months after installation unless an extension of time is granted in writing by the Commission. 7.2 Charge for Water Served Charges for water furnished through a temporary service connection shall be at the established rates for other like customers. 7.3 Installation Charge and Deposits The applicant for temporary service will be required: (1) To pay the Commission, in advance, the estimated cost of installing and removing all facilities necessary to furnish such service. (2) To deposit an amount sufficient to cover bills for water during the entire period such temporary service may be used, or to otherwise establish his credit. (3) To deposit with the Commission an amount equal to the value of any equipment loaned by the Commission to such applicant for use in temporary services. 7.4 Responsibility for Meters and Installation The customer shall use all possible care to prevent damage to the meter or to any other loaned facilities of the Commission which are involved in furnishing the temporary service from the time they are installed until they are removed, or until 48 hours notice has been given to the Commission that the customer is through with the metered installation. If the meter or other facilities are stolen or damaged, the cost of replacement or making repairs shall be paid by the customer. 7.5 Temporary Service From Fire Hydrants The Commission may allow fire hydrants to be used on a "temporary" basis by contractors for filling of tank trucks on a day-to-day basis upon making formal application. It is important to remember that fire hydrants are an essential part of the community's fire protection program and utilization of them for temporary service can delay or hamper their effectiveness. Utilization of fire hydrants for temporary service shall be limited to 90 days. Extension of this period may be granted under special circumstances. No hydrant may be utilized without a Commission installed, backflow and control device. The Commission shall have a reasonable number of control devices for use by the contractors within our service area. During peak construction periods, a shortage of devices may occur and allocation will be on a first come, first serve basis. If a contractor has two devices, the Commission may require one to be returned if it would not cause an undue Effective July 1, Adopted by Resolution No. 1092

16 REGULATIONS GOVERNING WATER SERVICE MEDFORD WATER COMMISSION hardship on the Contractor. Charges for temporary service shall be at the Commission's regularly established schedule of charges and rates. Such charges include the Commission's cost of furnishing, installing, and subsequent removal of the device and the cost of water used. Such charges are based on the use of a single hydrant, and moving of the equipment shall constitute a separate charge. A single day's temporary service shall be considered as commencing at 8:30 a.m. and ending at 4:00 p.m. Equipment for flow control and backflow protection shall only be furnished by and installed and removed by Water Commission personnel. Persons responsible for unauthorized use of fire hydrants without the Commission's flow control and backflow protection equipment shall be charged an inspection fee and for water used in accordance with the Commission's regularly scheduled charges and rates. Temporary service will be provided from November 1 through March 1 if the applicant provides adequate protection against freezing weather conditions. The temporary fire hydrant connection must be protected, to the Commission's satisfaction, within two (2) hours of installation. If the device is not adequately protected, within two (2) hours, the device will be removed and the applicant's installation charge forfeited. The contractor shall be responsible for the cost of repair of any device damaged by freezing or neglect. Contractors performing work within the city limits of the City of Medford and existing surrounding water districts or service area that are not master metered may be allowed to utilize temporary service from a fire hydrant. The water taken from a fire hydrant may not be used or transported to other areas outside of our service boundary. Water from the temporary service is for the exclusive use of the contractor or his designated subcontractor for the express project identified on the application for service. Water for outside use can only be obtained at a coin-operated dispenser at the Water Commission's service center at Columbus and McAndrews. An additional coin-operated water dispenser is located at 724 Antelope Road in White City at the site of the Jackson County Public Works shops. 7.6 Bulk Water Sales From Fire Hydrant The Commission may allow certain bulk water users to utilize a limited number of fire hydrants strategically located throughout its service area. Such utilization is a privilege only extended to those customers/businesses who understand the impact of hydrant use on our water system and have provided their equipment with approved metering and backflow assemblies. Backflow assemblies shall be inspected and tested semi-annually. These customers must sign a yearly contract with the Commission, which outlines their duties and responsibilities, pay a monthly base fee (see Exhibit D, Charges for Special Services ), pay for the water as an intermittent user (see Section 6.7). Consumption charges will be billed semi-annually at the time the backflow assembly is inspected. Any violation of the conditions outlined in the contract shall revoke the privileges granted under this rule. Before this type of service is restored, the customer must clearly demonstrate to the Manager that he or she has made the necessary corrections in his/her operation to prevent any future violations. SECTION 8 METERED SERVICE 8.1 Basis of Charges An official account will be kept on the records of the Commission of all meter readings and such account, so kept, shall be accepted and received at all times and places, and in courts, as prima facie evidence of the use of water by the customer, and shall be the basis on which Effective July 1, Adopted by Resolution No. 1092

17 REGULATIONS GOVERNING WATER SERVICE MEDFORD WATER COMMISSION all bills are calculated, except bills for standby fire service. 8.2 Ownership of Meters The Commission shall own, install, and maintain all necessary meters for measuring the amount of water used by the customer. Where a master meter is used, the Commission shall not furnish or read auxiliary or sub-meters used for the customer's convenience. 8.3 Change of Meter Size If a customer's water requirements are reduced or increased, upon application of the customer, the meter serving the premises may be replaced with a meter one size smaller than the service connection. The cost of changing the meter shall be at the applicant's expense. Additional applicable systems development charges will also be included at the applicant s expense. 8.4 Re-Setting Charge If service to a premise has been discontinued for more than 90 days, and the meter has been removed, any applicant for re-establishment of service shall be charged for re-setting the meter, based on the meter size, in accordance with the Commission's regularly scheduled charges and rates. 8.5 Combined Billing of Separate Meters The Commission may refuse to serve any premise through more than one service connection and meter. For rate schedule purposes, all meters serving the customer's premises will be considered separately and the readings not combined, except where the Commission, for its own convenience or operating necessity, elects to install two or more meters to serve the customer's premises. 8.6 Non-Registering Meters Should any meter malfunction and incorrectly register the amount of water used by the customer, the billing shall be computed by estimating the consumption with the previous year's usage for the same month or upon a reasonable comparison with the use of other customers receiving the same class of service during the same period and under similar circumstances and conditions. 8.7 Inaccessible Meters If the meter is inaccessible at the regular reading date, the billing shall be computed by estimating the consumption with the previous years usage for the same month or upon reasonable comparison with the use of other customers receiving the same class of service during the same period and under similar circumstances and conditions. If, at the next regular reading date, the same problem occurs, a notice is sent to the customer in their billing asking the customer to call and make arrangements to obtain access to the meter. If a customer blocks access to his or her meter and has been given reasonable time to arrange for access to the meter and has not responded, the Commission may surcharge his or her account. Adjustment will be made to the bill when the customer has arranged for permanent access to the meter. 8.8 Meter Tests The Commission will, upon request, test any customer's meter. However, tests of the customer's meter shall be made only if the customer is present to observe the test. If the meter is found, upon test, to over-register more than two (2) percent, the customer's billing Effective July 1, Adopted by Resolution No. 1092

18 REGULATIONS GOVERNING WATER SERVICE MEDFORD WATER COMMISSION shall be adjusted for a maximum of six months to reflect the correction. No charge will be made to the customer for the meter test except that if requests for testing meters are made by the customer more often than once every three years, the Commission may charge the customer for the cost of making such test if the meter does not over-register more than two (2) percent. SECTION 9 DISCONTINUANCE OF SERVICE 9.1 Customer Request A customer may have service discontinued by giving notice to the Commission reasonably well in advance of the desired date of discontinuance. If notice is not given, the customer will be held responsible and will be required to pay for service until the Commission learns that the customer has vacated the premises or otherwise has discontinued service. During normal working hours, the Commission will not charge fees to customers requesting temporary discontinuance of service for plumbing repair, exclusion of water while on vacation, and other temporary discontinuance of service of less than 30 days' duration, or restoration of service after such discontinuance which requires a serviceman to go to the premises. When requests for these services are made after normal working hours, or if customer abuses this service, the customer may be charged for the Commission's cost of providing such special service in accordance with Exhibit D, Charges for Special Services. 9.2 Non-Payment of Bills The Commission may, in addition to all other rights and remedies at law or in equity, discontinue or suspend delivery of water service after a 7-day written notice. Customers who have overdue water bills may expect the following things to happen after a second month s billing has become past due. 1. The Medford Water Commission will send a 7-day Reminder Notice with instructions: a) to pay the bill in 7 days, or b) call our office and make arrangements to pay the amount due. 2. If the customer has not responded to the 7-day Reminder Notice, a final Shut-off Notice will be sent. An additional charge is associated with the processing of this shut-off notice and is listed in Exhibit D, Charges for Special Services. This notice will include a final shut-off date and no further contact will be made with the customer (no phone calls - no more written notices). If a Commission utility person is sent to turn water off and the customer pays him/her, there will be a collection fee added to the amount due. Special circumstances might require a notice to be left at the door, thereby incurring an additional charge to the amount due. These miscellaneous charges are listed on Exhibit D, Charges for Special Services. The fee for turning water off and back on during normal working hours and after normal hours is in accordance with charges as listed in Exhibit D, Charges for Special Services. In accordance with the City of Medford ordinances, non-payment of sewer, drainage, street fees or other charges shall be deemed sufficient reason for discontinuance of water service. 9.3 Unsafe Apparatus The Commission may refuse to furnish water and may discontinue service to any premises where plumbing apparatus, appliances or equipment using water are dangerous, unsafe or Effective July 1, Adopted by Resolution No. 1092

19 REGULATIONS GOVERNING WATER SERVICE MEDFORD WATER COMMISSION not in conformity with plumbing codes, laws or ordinances. Five (5) days' written notice will be given before such discontinuance of service unless immediate discontinuance is necessary to protect health, life, or property. The Commission does not assume liability for inspecting apparatus on the customer's premises or property. However, the Commission does reserve the right of inspection if there is reason to believe that unsafe apparatus is in use. 9.4 Service Detrimental to Others The Commission may refuse to furnish water and may discontinue service to any premise where the demand has been deemed excessive and/or extreme waste is occurring, particularly if such excessive demands or waste are or may be detrimental or injurious to the service furnished to other customers. Such discontinuance of service shall be governed by the provisions contained in Section 6.12 herein. 9.5 Privately Owned Pipe Lines The Commission may discontinue the delivery of water to any privately owned main or pipe line where such main or pipe line is not maintained or constructed in accordance with the regulations as now or hereafter adopted. Five (5) days' written notice will be given before such discontinuance of service unless immediate discontinuance is necessary to protect health, life, or property. 9.6 Cross Connections The Commission may immediately discontinue service to any premises where actual or potential cross connections exist. Compliance with cross connection control rules is mandatory. Cross connection control program rules are referenced in Sections 20.7, 24 and Resumption of Service After Commission Action Whenever water service has been discontinued or temporarily suspended by the Commission for failure to pay all charges for service, fraud, code violation, or for violation of any part of the Commission's Regulations Governing Water Service, the service will not be resumed until the situation requiring such action has been corrected to the satisfaction of the Commission. Any changes in the customer's plumbing that may be necessary shall be made at the customer's expense. Services discontinued for failure to pay bills when due shall not be restored until payment in full has been received by the Commission or arrangements satisfactory to the Commission has been made to pay all amounts due. The amount due shall include all field collection charges and restoration of service charges in accordance with the Commission's scheduled charges and rates. The Commission reserves the right to also require a deposit. The Commission does not guarantee restoration of service the same day that approval for re-connection is given. However, every reasonable effort will be made to do so. If service has been discontinued by the Commission and restored without the Commission's authorization, the Commission may remove the customer's meter or disconnect the service from the Commission's main. Under these circumstances, the service will not be reconnected until all bills, service charges, disconnection and re-connection costs and deposits have been paid in full, and until the Commission is satisfied that similar instances will not occur. In addition to the rights and remedies stated here, or as may be found elsewhere in State and local laws, the Commission reserves its right to pursue legal Effective July 1, Adopted by Resolution No. 1092

20 REGULATIONS GOVERNING WATER SERVICE MEDFORD WATER COMMISSION recourse against the parties involved in, or benefiting from such illegal acts. SECTION 10 APPEALS 10.1 Informal Conferences A customer who questions or disputes the bill or the payment thereof, or is unable to pay the full amount when due, shall have the right to, and be encouraged to have an informal conference with an employee of the Commission's Customer Service Division. This employee will have the authority to make deferred payment arrangements if necessary. The informal conference may be conducted by telephone or in the Commission's office in Room 177 of the Lausmann Annex at 200 South Ivy Street, Medford, Oregon, during regular business hours, 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding Commissionobserved holidays. Every reasonable effort will be made by the Commission to accommodate its customers in these matters, including timely resolution of complaints and disputes. The undisputed portion of the bill must be paid within the time limits listed in these Regulations. Any deferred payment arrangements may not be extended to customers who have failed to comply with previous payment arrangements or who have had repeated collection problems with the Commission prior to the disputed billing Right of Appeal A customer who disagrees with the billing and collection decisions of designated Commission employees after informal conferences shall have the further right to appeal to the Commission's Appeals Administrator (Manager) who shall be designated to hear all formal appeals to the billing decisions and to render all final decisions. Appeals resulting from informal conferences must be submitted together with the reasons therefore in writing within five (5) business days following the employee decision. Appeals shall be addressed to the attention of the Appeals Administrator, Medford Water Commission, 200 South Ivy Street - Room 177, Medford, Oregon The amount of the disputed portion of the billing must be identified by the customer at the time of the appeal. Collection efforts by the Commission for that amount will be suspended until the Appeals Administrator's decision is issued. Appeal hearings shall be conducted during regular business hours, 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding Commission-observed holidays, within seven (7) business days following the appeal of the informal conference decision. The customer or customer's representative shall open the hearing with a statement of the customer's position in the matter and the presentation of evidence in support of the appeal. A Commission representative shall then provide the Commission's position and presentation of evidence. The Appeals Administrator shall provide the customer with a written decision within three (3) business days following the appeal hearing. The written decision shall be hand delivered or sent to the customer by certified mail. The written decision shall contain a summary of the customer's appeal and supporting evidence, a summary of the Commission's collection effort, the Appeals Administrator's decision, and the period of time that the customer has to comply with the decision. If the customer refuses to accept delivery of the written decision or fails to make whatever payments are required by the Appeals Administrator's decision within the time allotted, the Effective July 1, Adopted by Resolution No. 1092

21 REGULATIONS GOVERNING WATER SERVICE MEDFORD WATER COMMISSION SECTION 11 Commission may proceed with immediate collection effort without further notice, including, but not limited to, discontinuance of the customer's service. RELEASE OF INFORMATION CONCERNING CUSTOMERS The Commission strictly adheres to all provisions of ORS , Public Records Law. Fees may be charged to reimburse all costs associated with making non exempt records available to the public. SECTION 12 RATE ADJUSTMENT AND REVISION OF REGULATIONS These Regulations Governing Water Service, rate schedules and regularly scheduled miscellaneous charges apply to any person, firm, corporation or legal entity supplied with water service by the Medford Water Commission. The Commission reserves the right to change any or all of such rate schedules, regularly scheduled miscellaneous charges or these regulations as it deems necessary. Where applicable, these regulations cancel and supersede all previous regulations issued by the Medford Water Commission. These regulations, rate schedules and regularly scheduled miscellaneous charges are available for inspection in the Commission's offices during regular business hours, and copies may be purchased in accordance with the Commission's regularly scheduled charges and rates. SECTION 13 SEWER, DRAINAGE, STREET FEES, AND OTHER CHARGES The Commission shall collect such sewer service, drainage, street fees or other charges as shall be established by the City Council of the City of Medford. The amount of such charges will be billed with the regular water charges and will be shown as a separate item on the water bill. Nonpayment of these charges shall be deemed as a just and sufficient reason for discontinuance of water service to the premises for which the charges have not been paid. SECTION 14 RIGHTS-OF-WAY AND RIGHTS-OF-ACCESS The Commission shall be granted, at no cost, all rights-of-way, rights-of-access, and easements necessary to serve the customer for the installation, maintenance, repair, replacement, removal or use of any or all equipment or materials used to supply and deliver water to the customer. Access at all times to the premises of the customer for the purpose of reading of meters, testing, repairing, removing or exchanging any or all equipment belonging to the Commission shall be deemed granted during the time that water service is accepted by the customer. The customer shall not store materials, vehicles or otherwise or erect fences or other obstructions which would block access to reading of the customer's meter, operation of valves or fire hydrants. It shall be the customer's responsibility to remove or trim any shrubs, hedges or other plants which interfere with reasonable access for reading of meters or access to fire hydrants or valves. Reasonable access is defined as an unobstructed clear zone at least 12 inches wide on all sides and 6 feet above the water facility in question. If, after written notice, the customer does not remove or trim interfering shrubbery, hedges or plants, the Commission shall be granted all necessary rights-of-way and rights-of-access to perform such trimming. The Commission gives the customer 30 days to accomplish their own trim and/or removal of material blocking access to the meter. If the situation is not corrected at the time of the next normal reading day, a Water Commission representative will perform the necessary work. Trim details and other information regarding access to meters are available upon request. Effective July 1, Adopted by Resolution No. 1092

22 REGULATIONS GOVERNING WATER SERVICE MEDFORD WATER COMMISSION SECTION 15 INTERRUPTIONS, CURTAILMENTS, FLUCTUATIONS AND SHORTAGES The Commission shall exercise reasonable diligence in supplying satisfactory and continuous water service. It is inherent, however, that there will at times be some degree of failure, interruption, suspension, curtailment or fluctuation in pressure. The Commission cannot and will not guarantee constant or uninterrupted delivery of water service and shall have no liability to its customers or any other persons for any interruption, suspension, curtailment or fluctuation in water service or for any loss or damage caused thereby when such interruption, suspension, curtailment or fluctuation results from the following or from any other causes: (1) Causes beyond the Commission's reasonable control, including, but not limited to, accident or casualty, fire, flood, drought, wind, action of the elements, court orders, litigation, breakdown of or damage to facilities of the Commission or of third parties, acts of God, strikes or other labor disputes, civil, military or governmental authority, electrical disturbances which may interfere with the availability of electrical energy. (2) Repair, maintenance, improvement, renewal or replacement of facilities, or any discontinuance of service (which in the Commission's judgment, is necessary) to permit repairs or changes to be made in the Commission's source of supply, transmission or distribution facilities or to eliminate the possibility of damage to the Commission's property or to the persons or property of others. Whenever the Commission has scheduled maintenance in advance which will require customers to be without water service for more than one hour, the Commission will notify the customers as follows: (a) (b) At the Commission's discretion, customers may be contacted in person, by phone, or by written notice either mailed or left in plain view at the location which is scheduled for temporary termination. The oral or written notice will include the following: 1. Reason for termination 2. Date and approximate time termination will begin 3. Expected duration of termination. (c) Whenever possible, customers expected to be without service beyond one hour will be notified at least one day in advance. (3) Automatic or manual actions taken by the Commission (which in its sole judgment are necessary or prudent) to perfect the performance, integrity, reliability or stability of the Commission's water system. Such action shall include, but shall not be limited to, the operation of automatic or manual protection equipment installed in the Commission's water system, including, without limitation, such equipment as automatic relays, switches, valves and pumps. (4) Action taken by the Commission to conserve water at times of anticipated deficiency of resources. Actions taken hereunder shall be governed by the Commission s current Water Curtailment Plan. SECTION 16 RESPONSIBILITY FOR CUSTOMER EQUIPMENT The customer shall, at his own risk and expense, furnish, install and keep in good and safe condition all equipment that may be required for receiving, controlling, regulating water pressure, Effective July 1, Adopted by Resolution No. 1092

23 REGULATIONS GOVERNING WATER SERVICE MEDFORD WATER COMMISSION applying and utilizing water, and the Commission shall not be responsible for any loss or damage caused by the improper installation or inadequacy of such equipment, or the negligence, want of proper care or wrongful act of the customer or any of his tenants, agents, employees, contractors, licensees or permittees in installing, maintaining, using, operating or interfering with such equipment. No reduction will be made in charges for water service for lack of supply caused by freezing of the customer's pipes or any other cause. When requested to turn on water by a customer, the Commission shall not be responsible for damage to property caused by the release of water from spigots, faucets, valves or other equipment left in an open position, nor shall the Commission be responsible for damages or injuries sustained through failure to exclude water from a premise. SECTION 17 DAMAGE TO COMMISSION'S PROPERTY The customer shall be liable for any damage to equipment or property owned by the Commission which is caused by an act of the customer or his tenants, agents, employees, contractors, licensees or permittees, including the breaking or destruction of seals or locks. If a meter is damaged from backflow of hot water from the customer's premises, the customer may be required to pay for the cost of repair or replacement of the meter, and the customer shall immediately make the necessary corrections in his water system to prevent further damage. In the event that the Commission's facilities are required to be altered or moved because of change, configuration or usage of any properties, the property owner will be responsible for the full cost of the alterations. SECTION 18 COMPENSATION FOR WATER DAMAGE Compensation for water damage shall be determined in accordance with Exhibit F, Compensation for Water Damage. SECTION 19 CONTROL VALVES 19.1 Separate Control Valves for Each Premise In the event that more than one premise is served through one meter, each premise shall have its own separate control valve which may be used by the Commission for discontinuance of service. The location of such separate control valves shall be as approved by the Commission Customer Control Valves In accordance with the provisions of prevailing plumbing codes, the customer shall install a suitable control valve which the customer or his agent may utilize for controlling the water supply to the customer's premises. The Commission's control valve on the upstream side of the meter shall not be considered as fulfilling the plumbing code requirement for a separate customer control valve although the Commission may, at the customer's expense, install a customer control valve on the downstream side of the meter and within the meter box for use by the customer. Any person or agent of any person, other than authorized employees of the Commission, who operates any valve or curb stop on the upstream side of the meter shall do so at his own risk, and the Commission will hold any such person responsible for the cost of repairing any damage to such valve or curb stop caused by such operation. As a part of the installation of new service connections, the Commission will install a customer control valve on the downstream side of the meter and within the meter box. Effective July 1, Adopted by Resolution No. 1092

24 REGULATIONS GOVERNING WATER SERVICE MEDFORD WATER COMMISSION When a customer control valve in the meter box does not now exist, the Commission may, at the request of the customer, install such customer control valve at the expense of the customer in accordance with its regularly scheduled charges for such work. SECTION 20 SERVICE CONNECTION 20.1 Size and Location The Commission will install a service connection and meter of the size and location requested by the applicant except that the Commission reserves the right to determine the size and type of service connection and meter to be installed, based on the estimated rate of water use by the applicant and pressure conditions and provided that the location complies with the Commission's construction standards for service connections. The minimum size shall be a one-inch (1") service connection with a 5/8" x 3/4" meter. When the location of the service connection is selected by the applicant, he shall assume full responsibility for interference with other structures, including existing underground utility installations Installation Charges Charges for service connections are payable in advance and shall be in accordance with the Commission's regularly scheduled charges and rates (refer to Exhibit D, Charges for Special Services ) including system development charges. For service connections 3- inches and larger, a deposit in the amount of the estimated cost shall be made in advance of performance of the work Installation and Maintenance The installation and maintenance of service connections shall be performed only by duly authorized employees or representatives of the Commission Joint Service Lines The Commission may serve two or more premises with one service connection. When installing new service connections, the inside diameter of such joint service lines shall be such that the carrying capacity shall not be less than the combined capacities of equivalent 3/4-inch service lines to each of the premises Customer Metering The normal standard is ONE meter per building unless any of the following situations apply. (1) One meter will be allowed, upon request, to serve multiple buildings under one tax lot provided the property cannot be logically divided as determined by the Medford Planning Department and/or Medford Water Commission. (2) More than one meter will be allowed, upon request, to serve a duplex or similar development if separate plumbing is used for each premise and the plumbing is determined simple by the Medford Water Commission. (3) New group customers (meaning multiple, individual services off of one meter) are not allowed Abandoned Service Connections If a service connection to a premise has been abandoned for more than three (3) years, the Commission may remove the service and meter setting. If the service is removed and the customer wants to restore service to the property, a new installation charge in accordance to Effective July 1, Adopted by Resolution No. 1092

25 REGULATIONS GOVERNING WATER SERVICE MEDFORD WATER COMMISSION 19.2 and a System Development Charge in accordance to 21.6 must be paid. If a customer requests relocation of meter, all costs related to new installation, including any increased SDCs and abandonment of the existing service, shall be paid for by the customer. SDCs cannot be transferred or credited to other meters not on the original parcel of property. Multiple services to be abandoned on a parcel of property may apply related credited SDC s to pay for abandonment charges Private Wells and Auxiliary Water Supplies Oregon Health Division rules strictly prohibit interconnection of other water supplies with a municipal system without the installation and maintenance of approved backflow protection. Auxiliary water supplies (private wells, piped irrigation sources, etc.) are major cross connection control hazards and therefore must be effectively isolated from the domestic water supply. Cross Connection policies and requirements for customers with private wells are as follows: (1) No backflow protection is required if the auxiliary source is verified to be permanently inactivated by removing the well pump and associated plumbing, and welding the well casing closed. In such cases, formal abandonment in accordance with requirements of the County Watermaster should be pursued by the property owner. (2) If the well remains active, an approved reduced pressure (RP) back flow assembly is required at the service connection. The RP backflow assembly will need to drain to daylight and be protected from freezing. On site plumbing is the responsibility of the local plumbing authority. New services will be locked OFF until compliance is verified by Medford Water Commission. Visual inspection of a weld sealed well casing is required to avoid installing backflow protection. Plumbing permits are required when installing backflow prevention assemblies. All backflow prevention devices are subject to annual inspection and testing. The cost of annual performance testing and any required maintenance is the responsibility of the device owner. Annual testing and routine maintenance for backflow prevention assemblies located on single-family residential service connections may be included in the Commission s Residential Backflow Protection Program detailed in Section SECTION 21 DISTRIBUTION SYSTEM EXTENSIONS 21.1 Procedure Distribution extensions, including lateral water mains, and special facilities such as reservoirs and pump stations that are required specifically to provide pressure or storage for an exclusive area may be financed and installed under any of the following procedures: (1) By private contract based on plans prepared by a registered professional engineer which have been reviewed and approved by the Commission and with dedication of the facilities to the Commission upon completion and acceptance. Acceptance of facilities installed under this procedure shall be with the provision that the Commission shall be indemnified and saved harmless from any and all defects appearing or developing in the workmanship or materials in such installations for a period of one year after acceptance by the Commission. This procedure is normally used for development of subdivisions or commercial properties. Effective July 1, Adopted by Resolution No. 1092

26 REGULATIONS GOVERNING WATER SERVICE MEDFORD WATER COMMISSION (2) Construction by contract with the Commission or by Commission forces in accordance with plans prepared by Commission forces and payment of the cost of the project by the Commission or in part by the Commission or entirely by others. This procedure is normally used for the installation of trunk water mains, reservoirs or pump stations benefiting a large portion or the entire system. (3) By petition to the Medford City Council by owners of property which would be benefited by the installation of the facilities requesting installation of the distribution system extension and payment of the cost by the benefited property owners through the assessment procedure. This procedure is normally used where there are existing streets without water mains and where there are multiple property owners Policy on Sizing The normal size of lateral mains for single-family residential areas is six (6) inches except that in the sole discretion of the Commission, 8-inch lateral mains may be required to meet the domestic service and fire protection requirements of an area. For permanently deadended mains not supplying hydrants and not exceeding 400 feet in length, 4-inch mains may be used, depending on the number of service connections to the main. On permanently dead-ended lateral mains supplying fire hydrants, the Commission may require a minimum main size of eight (8) inches. The normal size of lateral mains for small commercial, industrial, and multiple-family areas shall be eight (8) inches, although larger mains may be required to meet the fire protection requirements. In all commercial, industrial or residential areas, the main shall be extended at least midway through the lot requesting service or to outer limit of the street right-of-way improvement, whichever is greater. If the development requesting service occupies both sides of the rightof-way on which the main is being extended, then the main extension must extend totally through the lots requesting service. If a main extension has been installed to serve one side of a right-of-way, and the lot requesting service is on the other, then the main extension shall extend to the end of the lot. In cases of residential lots which have frontage in excess of 150 feet, and there is reason to believe that additional division of the property is likely, the main extension may be extended only to a point opposite the building site or home requesting service. In no case shall this amount be less than 50 feet. When owners are required to extend mains across property which can receive direct benefit, and such property is not, will not or cannot pay their proportionate share of the cost of the extension, the Commission, upon request, shall set a refund district agreement for that main. The Commission shall collect the prorated share of the cost of the main extension and refund this amount to the developer who paid the cost of the extension. The term of this agreement shall be ten (10) years. The Commission shall be the sole judge as to the amount to be charged for each connection to the main. No interest or other charges shall be allowed, and the assessment shall be based on the actual cost of the main extension Policy on Distribution System Extension Financing As a matter of general policy, the Commission's investment in facilities required for main oversizing will be limited to the cost of pipe materials only and based on invoices provided by the developer. Evidence of competitive bids for material may be required prior to construction. In some cases where conditions are beyond the norm (larger diameter pipe involving extra laying and excavation costs or rock excavation) pre-approved, additional oversizing costs may be allowed. Applicants for extension of the water distribution system by Medford Water Commission may be required to advance to the Commission, prior to construction, the estimated reasonable Effective July 1, Adopted by Resolution No. 1092

27 REGULATIONS GOVERNING WATER SERVICE MEDFORD WATER COMMISSION cost of the lateral and trunk mains and any additional facilities that are required specifically to provide pressure or storage exclusively for the service requested. Or, if the project is to be financed through assessments, the assessment may include the entire cost of the lateral mains, trunk mains, and any additional facilities that are required specifically to provide pressure or storage exclusively for the service requested Policy on Water System Facility Adjustment The following list of situations shall be financed by appropriate City of Medford project funds or as otherwise noted: (1) Horizontal or vertical adjustment of water system facilities required by sanitary or storm sewer construction. (2) Moving of fire hydrants, water meters and service connections laterally to accommodate the construction of paving, curbs and gutters for any width greater than 18 feet from the right-of-way center line to the face of the curb or to accommodate a curb radius at the street and alley intersections in excess of the existing radius or 20 feet in the case of new work. (3) If a change in street grade from a previously established roadway is made, then the following guidelines on payment responsibility shall prevail: (a) If the bottom of the excavated sub-grade is within nine (9) inches of the top of the water line pipe barrel, the water line shall be lowered or replaced and the costs incurred would be paid for from the appropriate City project funds. If the bottom of the excavated sub-grade is within 18 inches of the top of the water line pipe barrel, the water line shall be protected during construction with original, intact mounded material until at such time the sub-grade area over the water line can be carefully removed, replaced and compacted. The costs of this protection procedure would be paid for from the appropriate City project funds. (b) (c) (d) (e) The ideal cover, finished surface to top of the water line pipe barrel, over water lines shall be as per current MWC standards of 36 inches. However, minimal cover of 24 inches will be allowed on ductile iron pipe and 30 inches will be allowed on all other types of pipe. This minimal cover shall only be allowed under MWC pre-approved situations and only for a limited distance to avoid problems. If this cover cannot be maintained, then the City shall pay the cost of relocating or replacing the line. If the funding sources for the project is other than the City, the water line will be lowered, altered or replaced if the minimum 18 inches of cover cannot be maintained. The cost of such work shall be paid for by the street project funding. Individual water services that are in conflict with new construction and are 24 inches or lower in vertical elevation from the existing finished grade of the roadway would be paid for from the appropriate City project funds. To facilitate pre-design of these conflicts, the Medford Water Commission will, at their expense, pot hole the location of the existing Effective July 1, Adopted by Resolution No. 1092

28 REGULATIONS GOVERNING WATER SERVICE MEDFORD WATER COMMISSION water lines upon request. The City will be responsible for payment for the required backfill and resurfacing of these pot holes. (f) If the Commission chooses to replace, alter or lower a main which meets these minimum conditions due to the water line material, condition of the main or other factors, it shall do so at its own expense. These clarifications try to come as close as possible to a dividing line between safety of the integrity of the existing water line and the savings of replacement costs that could be incurred. MWC cannot guarantee the integrity of any existing lines when new construction, road loading or other changes may structurally cause deflection which will lead to leaks or breakage. In these instances MWC will require that pavement moratoriums and their ramifications be lifted so that if water line problems occur, they can be corrected. (4) Moving of water system facilities to accommodate traffic control or street lighting structures. (5) Any adjustment of water system facilities to accommodate street construction within an area not previously dedicated for street purposes Temporary Line Deposits Installation and Maintenance In the event that a connection is requested to serve a premise which is located on a street in which there is no water main, the Commission may permit the applicant to purchase a connection to a main within an adjoining street and extend a temporary, privately-owned water line from such connection to the premise to be served provided Fire Department requirements are met. The location of the temporary line shall be at the discretion of the Commission. The entire installation cost and the maintenance of such temporary line shall be at the expense of the user Additional Connections to Temporary Lines Additional connections to temporary lines shall not be permitted. Each premise shall have its own temporary line. Where more than one premise is now served through a temporary line, such service shall be discontinued as quickly as practicable and whenever repairs or reconstruction become necessary. Effective July 1, Adopted by Resolution No. 1092

29 REGULATIONS GOVERNING WATER SERVICE MEDFORD WATER COMMISSION Deposit for Temporary Lines Whenever the installation of a temporary water line is permitted under these regulations, the owner of the property to be served shall first deposit with the Commission an amount in accordance with the Commission's regularly scheduled charges and rates in addition to payment for the water service and system development fees. The deposit shall be the same as the amount which is collected under Section 21.5, Charge in Lieu of Assessment. The properties served by the temporary water line shall be credited with the deposit, and the deposit shall be retained by the Commission and shall accrue simple interest at the rate of five (5) percent of the amount of the deposit per year from and after the date of the deposit, and until such time as a permanent water main is installed which will replace the temporary line. When the owner of the property credited with the deposit pays for the property's proportionate benefit from the permanent water main by assessment or otherwise, the deposit plus accrued interest shall be applied to the payment of the assessment and any residue returned to the property owner Replacement of Service Connection on Abandonment of Temporary Line Properties receiving service through a temporary line deposit must agree in writing to participate in a future assessment project to install proper facilities to adequately serve the property. In the event that a water main is installed to serve property which has been previously served by a temporary line and a service connection for the temporary line has been previously purchased, the Commission will install a new service connection of like size from the new main without charge to the property owner provided that the said property is assessed or otherwise contributes towards its proportionate benefit from the new main Charges in Lieu of Assessment When application is made for a service connection to a main for water service to a lot or parcel of property abutting on the street or other easement wherein such main is located, and said property has never been assessed for any portion of the cost of constructing said main, or when a lot or parcel of property has been benefited by, but never assessed for trunk mains and/or any additional facilities for provision of pressure or storage, before such application is granted and the service connection installed, the applicant shall be required to pay a charge in lieu of assessment in accordance with the Commission's regularly scheduled charges and rates. Or, in the event that an assessment rate has been established by city ordinance for a portion of said main or for a trunk main or any additional facilities required for storage or pressure, the charge in lieu of assessment shall be as indicated in current Exhibit A of the Regulations Governing Water Service, List of Streets, Alleys and Easements, Charges in Lieu of Assessment. Upon annexation or upon receiving water service to any property not included in Exhibit A of the Regulations Governing Water Service, List of Streets, Alleys and Easements, Charges in Lieu of Assessment the owner/applicant may be required to pay a charge in lieu of assessment if the property has never been assessed for the water facilities serving the property. If the application is for service to a flag lot (for purposes of this section, a flag lot is defined as a lot having less than 57 feet of frontage and with the building on the lot being 100 feet or Effective July 1, Adopted by Resolution No. 1092

30 REGULATIONS GOVERNING WATER SERVICE MEDFORD WATER COMMISSION more distance from the street), the charge in lieu of assessment shall be in accordance with the Commission's regularly scheduled charges for charge in lieu of assessment for flag lots. Or, if an assessment rate has been established, the minimum frontage to be used in determining the amount of the charge in lieu of assessment shall be 57 feet. This section shall apply only when the application is for connection to a water main owned by the Commission. Charges in lieu of assessment shall be in addition to the charges for service connection installations System Development Charges Certain portions of the water system may be subject to system development charges (SDCs) to pay for excess transmission, distribution, storage and pumping capacity or to pay the cost of special facility needs to provide service to the property. An SDC is also collected for all new services or for services which are enlarged. This SDC is collected to pay for the costs associated with the development of additional capacity at the Robert A. Duff Water Treatment Plant (WTP) and transmission facilities. The charges shall be paid in full at the time the property is developed. These fees shall be in addition to applicable charges in lieu of assessment or service connection fees Private Pumps It is the general policy of the Commission to discourage the connection of private individual booster pump systems to the public distribution system. Standards are set to provide acceptable minimum pressures anywhere within the service areas being supplied by the Commission. These standards stipulate a minimum pressure of 35 psi shall be maintained for service. In comparison, the Oregon State Health Division rules for community water systems set a minimum pressure of 20 psi. If a customer wishes to increase the pressure supplied for their use, a couple of items should be considered prior to requesting the replacement of a pump on the system. The meter size should be upgraded, if possible, and the private service line to the point of use should be increased in size to compensate for pressure losses in the line. If the above has not satisfied the customer s needs, a pump installation may be allowed. The pump shall be maintained with a low pressure cut off switch set at the State standard of 20 psi. If the service is for sprinkled fire suppression, the use of a pump is highly discouraged. However, and since the State Fire Code disallows low pressure, cut-off switches, Medford Water Commission, upon review of each individual situation, may allow a fire service pump. The pumping facility must be designed to ensure that minimum pressure will be maintained in the Commission s distribution system. This may include throttling valves, variable speed pumps, low capacity pumps and alarm systems Design Parameters Standards and requirements for engineering design are defined in the current Medford Water Commission Standards for Water Facilities. SECTION 22 FIRE HYDRANTS 22.1 Fire Hydrants for Public Use The Commission will accept and maintain fire hydrants within public streets and rights-ofway and fire hydrants installed on private property when such hydrants are for public use. The cost of fire hydrants and their installation and any water mains required solely for fire Effective July 1, Adopted by Resolution No. 1092

31 REGULATIONS GOVERNING WATER SERVICE MEDFORD WATER COMMISSION protection shall be borne by the benefited property owners. When fire hydrants are installed in conjunction with new water mains, the cost of the hydrant installations shall be included with and made a part of the lateral water main cost to be paid for by the benefited property owners in accordance with Section 21.2 and 21.5 of these regulations. The number and location of fire hydrants shall be in accordance with the Insurance Services Office "Grading Schedule for Municipal Fire Protection", and as designated by the controlling Fire Department. Fire hydrants are for the sole use of Medford Fire Department within the city limits of the City of Medford and districts served by the Medford Water Commission Use of and Damage to Fire Hydrants No person or persons, other than fire department, water utility personnel or designated persons shall operate any fire hydrant or in any manner damage or tamper with fire hydrants. Any violation of this regulation will be prosecuted according to law Moving of Fire Hydrants When a fire hydrant has been installed in a location in accordance with approved plans or as specified by the Fire Department, the Commission has fulfilled its obligation. Persons desiring a change in location, size or type of fire hydrant shall bear all cost of such changes. Any change in the location of a fire hydrant must be approved by the fire department Painting of Fire Hydrants The Commission charges a fee for painting each new fire hydrant. Refer to Exhibit D, Charges for Special Services. SECTION 23 PRIVATE FIRE PROTECTION SERVICE Standards and requirements for private fire protection services are defined in the current Medford Water Commission Standards for Fire Protection Systems. SECTION 24 CROSS CONNECTIONS Standards and requirements for cross connection issues are defined in the current Medford Water Commission Standards for Backflow Protection Assemblies Residential Backflow Program To accomplish the common goals of maintaining safe drinking water while providing high customer service, the Commission has adopted a program to assist single-family residential customers with the annual testing and maintenance requirements for backflow prevention assemblies. The Residential Backflow Protection Program provides annual testing and routine repair services for all privately owned backflow assemblies located on single-family residential services. Backflow prevention assembly installation and initial performance testing is the responsibility of the device owner. Assemblies will be adopted into the program thereafter. All backflow prevention assemblies remain the property of the customer. The Commission will provide annual testing and routine repair services only. Major repairs such as valve replacements or device replacement are not covered in this assistance program. Program costs are recovered in a base-level charge applied equally to all single- Effective July 1, Adopted by Resolution No. 1092

32 REGULATIONS GOVERNING WATER SERVICE MEDFORD WATER COMMISSION family residential water services. Customers may opt to secure their own annual testing services in lieu of allowing Commission representatives access to test and repair the assembly. SECTION 25 AIR CONDITIONING AND REFRIGERATION REGULATIONS 25.1 Definitions For the purpose of this section, the following terms shall have the following meanings: (1) The terms "air-conditioning system" and "refrigeration system" shall include any combination of equipment, whether compressor or other type, by which heat is removed from the air and from which the accumulated or effluent heat is wholly or partially removed by the use of water. (2) "Air-conditioning system" shall mean an installation for maintenance, by heat removal, of temperatures which are not less than 60 o F. (3) "Refrigeration system" shall mean an installation for maintenance, by heat removal, of temperatures which are less than 60 o F. (4) "System" shall mean any combination of apparatus, individual unit, group or collection of units supplied with water through any customer service pipe connected to the public water system. (5) "Rated capacity in tons" shall be considered as not less than the following: (a) (b) (c) total maximum BTU's per 24 hours of capacity of the installation divided by 288,000; or the nameplate horsepower of any compressor prime mover unit, for any airconditioning installation; or two-thirds of the nameplate horsepower of (b) above, for any refrigeration installation Water Use and Conservation All air conditioning systems and refrigeration systems having rated capacities exceeding 3 tons per 24 hours shall be equipped with evaporative condensers, cooling towers, spray ponds or other water cooling equipment. Said equipment shall be of sufficient capacity to insure that the requirements for make-up water when operating under a full loading at maximum summer temperatures will not exceed 0.25 gallon per minute per ton of rated capacity Installation and Sanitary Protection No piping connection shall be installed which would permit direct use of water from the public water system and which would allow the by-passing in part or in entirety of the necessary evaporative condenser, cooling tower, spray pond or other water-cooling equipment Effective Date of Compliance For new installations, these regulations shall be effective immediately. Existing installations shall be modified to conform to the provisions of these regulations whenever such existing installations are improved, increased in capacity, relocated or Effective July 1, Adopted by Resolution No. 1092

33 REGULATIONS GOVERNING WATER SERVICE MEDFORD WATER COMMISSION changed in any manner. In the event that a critical condition develops in the public water supply system, all installations not equipped to conserve water shall be subject to immediate discontinuance upon notice Water Source Heating/Cooling Pumps A demonstration project allows a limited number of water source heat pumps to be installed in the system. No additional water source heat pumps are allowed. SECTION 26 GROUND WIRE ATTACHMENTS The attachment of any electrical ground wire to any plumbing which is or may be connected to a service connection or main belonging to the Commission by any person shall be at his own risk. The Commission will assume no liability for damage to property or injury to the persons caused by such ground being made ineffectual through removing of a meter or other break in electrical conductivity or the use of plastic or other nonconducting materials. The Commission will hold the customer liable for any damage to its property caused by such ground wire attachments. SECTION 27 SURGE CONTROL The Commission may discontinue service to customers when the customer's rate of water use is suddenly changed as caused by a quick closing valve or other device which creates excessive pressure surges in the public water system. The Commission may approve the installation and operation of surge suppression devices by the customer at the customer's expense as a condition of continued service. SECTION 28 SPRINKLING REGULATIONS 28.1 Rate of Use of Water The Commission may require that lawn, shrubbery or garden sprinkling systems with a capacity exceeding 20 gallons per minute be operated only during off-peak hours of 9:00 p.m. to 6:00 a.m Water Waste Where water is wastefully or negligently used on a customer's premises which affects the general service, the Commission may discontinue service to the premises if such conditions are not corrected after due notice. SECTION 29 WATER PRESSURE STANDARDS For the provision of water service to customers, the minimum water distribution main pressure shall be 35 pounds per square inch, and where economically feasible, the maximum pressure shall be 100 pounds per square inch. Applications for service from mains having operating pressure less than such minimum, shall be denied and such applicants shall be given the option of initiating the installation of the necessary distribution system facilities to provide water service above the minimum pressure in accordance with the Commission's distribution system extension policy and procedure. Where service is presently provided at water pressure in the distribution main of less than such minimum it shall be discontinued as quickly as practicable. Customers who receive water pressure in excess of 80 psi are encouraged to install and maintain pressure reduction valves. All costs associated with the installation and maintenance of these pressure control devices shall be the responsibility of the customer. SECTION 30 SURPLUS WATER Effective July 1, Adopted by Resolution No. 1092

34 REGULATIONS GOVERNING WATER SERVICE MEDFORD WATER COMMISSION 30.1 Use of Surplus Water Water disposed of or sold outside of the boundaries of the City of Medford shall only be surplus water Definition of Surplus Water Surplus water shall mean water from time to time available to the Commission at such point or points of connection for sale to users thereof outside of the boundaries of the City of Medford and remaining after unrestricted use of its water for any and all purposes and use within the City of Medford, for the City of Medford's municipal purposes without said City, and use pursuant to special agreements of others with the City of Medford Rights to Surplus Water Customers' rights of use of surplus water of the City of Medford shall not be prior or superior to the rights to the use thereof heretofore and/or hereafter granted to others by the Commission and shall at all times be subject to the regulations of the Commission relating to outside users and any such regulations or orders thereof regulating, limiting or restricting the supply of water to any customer which shall from time to time, in the sole discretion of the Commission, be deemed advisable or necessary for the distribution and use of the surplus water of the City of Medford, taking into consideration the water system of the City of Medford, the condition thereof, the surplus water available, requirements and use thereof, and such other conditions as the Commission shall deem pertinent. SECTION 31 PROVISIONS RELATING TO UTILITY AND MUNICIPAL CUSTOMERS 31.1 Contracts The Commission shall require a contract for service to utility and municipal customers. Such contract shall set out the maximum quantity of water to be supplied, the maximum rate of use of water, the location of the connection or connections, the location of the area to be supplied, a requirement that service to the customer shall be in accordance with these regulations and the water rates as now in force or as may hereinafter be adopted, modified or changed by the Commission and such other provisions as the Commission may deem necessary. Contracts with utility customers shall provide for operation and maintenance of the utility customer's facilities by Commission forces Extension of Facilities At the time of entering into a contract with the Commission, utility customers shall file with the Commission a written legal description of the area to be served by the utility customer and the utility customer shall not supply service outside of such described area without written consent of the Commission. Utility customers shall have received the written consent of the Commission before annexing and serving additional areas. The area in which municipal customers may supply water service is defined in the water supply contract for each entity. Effective July 1, Adopted by Resolution No. 1092

35

36 EXHIBIT A - RESOLUTION NO PROPOSED LIST OF STREETS, ALLEYS AND EASEMENTS FOR CHARGES IN LIEU OF ASSESSMENT (CLAs & RDs) Effective July 1, 2014 In accordance with the Regulations Governing Water Service, the foll owing in-lieu charges (marked as CLA) are to be collected by Medford Water Commission (MWC) from all applicants for new service connections to the water mains installed by the MWC if the applicant s property fronts on or is adjacent to the alley, street or easements. Also listed are Refund Districts (marked as RD) established by Resolution for refunding moneys to developers who installed water lines, which benefit property owners developing property subsequent to installation of the water line. Name of Street CLA or RD Amount to Charge Per Ft. Size of Main Portion Subject To In Lieu Charges 27 th St, White City Res # 1290 (Expires 8/30/2016) RD $ ; Miracle Meadows Subdiv, Trent Ave to Agate Meadows (Pay: Tom Malot Construction, Inc., P.O. Box 3847, Central Point OR Aerial Hts Dr Ref Cherry Ln Res # 1270 (Expires 1/22/2017) RD $ Aerial Heights Dr from Cherry Ln to 400 W of Cherry Ln (Pay: Heritage Classic Properties, LLC, 572 Parsons Dr - #100, Medford OR 97501) Aerial Hts Dr Res # 1278 (Expires 7/27/2017) RD $ ; Loma Vista Subdiv, from 400 W of Cherry Ln to 522 W of Cherry Ln (Pay: Loma Claus, 2495 Robin Ln, Central Point OR 97502) Aerial Hts Dr Res # 1547 (Expires 5/6/2024) RD $ ; 3,440 (+/-) W of Cherry Ln to 4,175 (+/-) W of Cherry Ln; N&S sides (Pay: Gordon Dickerson (55%), 2202 Quail Point Terrace, Medford OR 97504; and James Post (45%), Holy Names Dr Unit 312, Lake Oswego OR ) Agate Rd Res # 1288 (Expires 10/31/2017) RD $ ; shared private driveway, Agate Rd to 230 E of Agate Rd (Pay: Toy Box Maxi Storage, ATTN: Jarrad Smith, 3171 Forest Hills Dr - STE B, Medford OR Airport Rd CLA $ /24 Both sides from Airport to Table Rock Rd Albert St CLA $ W side from Prune to Dakota Amelia Way White Cloud Subdiv Res # 1298 (Expires 1/15/2017) RD $ S side, from 160 W of 29th St to 170 E of Abigail Dr (White City), (Pay: Shade Tree Investments, Inc. [David Husel], 1314 Court Street, Medford, Oregon 97501) Annapolis Dr Res # 1352 (Expires 4/9/2019) Atlantic Ave Res # 1229 (Expires 7/17/2016) Atlantic Village PUD Res # 1192 (Expires 11/15/2014) RD $ , Annapolis Dr, frm 320 W of Admiral Wy to 470 W of Admiral Wy (Pay: East Terrace Estates, LLC, 1586 Angelcrest Dr, Medford OR 97504) RD $ , W side from Ave G to Ave H & E side from Ave G to 350 N of Ave G & Ave H N side from Atlantic Ave to 200 E of Atlantic Ave (Pay: McFadden Homes, Roger McFadden, 3220 Westover Blvd, CP, OR 97502) RD $ From Ave C to 332 North of Ave C White City (Pay: Paul A. Grout, P.O. Box 3575, Central Point OR 97502) Exhibit A Regulations Governing Water Service Page 1 of 6 Effective July 1, Resolution No. 1550

37 Name of Street Avenue H Ref Atlantic Ave CLA or RD Amount to Charge Per Ft. RD $ Size of Main Portion Subject To In Lieu Charges Barnett Rd CLA $ N Phoenix Rd to city limits, N side Biddle Rd CLA $ /12 /2 Both sides Crater Lake Hwy to Airport Rd Biddle Rd CLA $ Both sides from Morrow to McAndrews Biddle Rd CLA $ Both sides from McAndrews to 685 S of McAndrews Blackbird Way Res # 1496 (Expires 10/13/20) RD $ , from 24 th St to Genes Ct, WC (Pay: Steve Morjig, 610 Chestnut St, Ashland OR 97520) Brookdale Rd CLA $ Both sides from Big Butte Springs Line #2 to McAndrews Brookdale Rd CLA $ Both sides from Big Butte Springs Line #2 to boundary of the #1 pressure level Brookdale Rd CLA $ Both sides from McAndrews Rd to Lone Pine Rd Cadet Dr Ref Fordyce WUA Res # 1366 (Expires 6/7/2019) RD $ , N side from 280 E of Normil Terrace to 480 E of Normil Terrace; and on Normil Terrace, 230 S of Annapolis Dr to 570 S of Annapolis Dr; and 130 W along Normil Terrace (Pay: Fordyce Water Users Association, 3367 Annapolis Dr, Medford OR 97504) Capital Ave CLA $ N side from Reservoir #3 to E end of street Cherry Ln Res # 1270 (Expires 1/22/2017) RD $ From Hillcrest Rd to Aerial Heights Dr; on Aerial Heights Dr from Cherry Ln to 400 W of Cherry Ln (Pay: Heritage Classic Properties, LLC, 572 Parsons Dr - #100, Medford OR Cherry Ln CLA $ From Stanford to city limits, S side Cherry St CLA $ Meadows to Prune - within city limits Chestnut St CLA $ Both sides from Stewart to Prune Chestnut St CLA $ Lot 1, B13 Benson Addition, SW corner Chestnut & Meadows Ln S. Columbus St CLA $ Both sides from Stewart to city limits Corona Ave CLA $ Both sides from Grand to 800 N of Hilton Corona Ave CLA $ Both sides from Grand to McAndrews Covina Ave CLA $ Both sides from Crater Lake Ave to Grand Crater Lake Ave CLA $ Both sides from Spring St to McAndrews Rd Crater Lake Ave CLA $ /14 Both sides from McAndrews to Covina Crater Lake Ave CLA $ W side from Stevens to Saling Crater Lake Ave CLA $ /14 Both sides from Roberts W to Delta Waters Crater Lake Ave CLA $ /16 Both sides from Delta Waters to 700 N of Delta Waters Crater Lake Hwy Res # 1328 (Expires 7/31/2018) RD $2, (per acre) 24 boring & casing 150, See Exhibit A attached to Reso for area covered (Pay: BTC, LLC [38.91%],1977 Hwy 99 N, Ashland OR 97520; Charles & Dee Pickett [32.17%], 4210 Cherry Ln, Medford OR 97504; and S Oregon Humane Society [28.92%], 2910 Table Rock Rd, Medford OR Exhibit A Regulations Governing Water Service Page 2 of 6 Effective July 1, Resolution No. 1550

38 Name of Street Crater Lake Hwy Res # 1329 (Expires 7/31/2018) CLA or RD Amount to Charge Per Ft. Size of Main Portion Subject To In Lieu Charges RD $ , Crater Lake Ave, From 1340 N of Vilas Rd to 1630 S of Vilas Rd (Pay: BTC, LLC [38.91%],1977 Hwy 99 N, Ashland OR 97520; Charles & Dee Pickett [32.17%], 4210 Cherry Ln, Medford OR 97504; and S Oregon Humane Society [28.92%], 2910 Table Rock Rd, Medford OR 97501) Crater Lake Hwy CLA $ SE side from Whittle to extension of Corona Crater Lake Hwy CLA $ SE side from Delta Waters to Whittle Crater Lake Hwy CLA $ NW side opposite Delta Waters; Whittle to Martin Station Creekmont Dr Res # 1227 (Expires 1/13/2015) RD $ , S side from 143 E of Stonegate to 251 E of Stonegate (Pay: Stonegate Estates, 4102 Southview Terrace, Medford OR 97504) Crews Rd CLA $ NW side from Table Rock to 140 NE of Pepper extension Cummings Rd RD Ref Lilac Meadows Dakota Ave CLA $ S side from Columbus to Chestnut Delta Waters Rd CLA $ Both sides from Crater Lake Ave to Crater Lake Hwy Delta Waters Rd CLA $ N side, E of Tahitian to city limits; S side, Stonebrook to city limits Dillon Way Res # 1296 (Expires 12/28/2015) RD $ N side from Crater Lake Hwy to 445 W of Crater Lake Hwy, (Pay: R. Scott Weaver, W and H Enterprises, L.L.C., PO Box 1247, Medford OR 97501) Dixie Ln CLA $ From 1457 Dixie Ln S to 1617 Dixie Ln, both sides Ellendale Dr CLA $ Both sides within city limits from Barnett to Halsey Foothill Rd CLA $ E side Hillcrest S to Caperna Foothill Rd CLA $ Hillcrest N to Lone Pine, both sides within city limits Fordyce Water Users RD Ref Cadet Dr Foster Dr RD Ref Lilac Meadows Garfield St CLA $ Both sides from Peach to Columbus Garfield St CLA $ Tax Lot 2600 Garfield St CLA $ /6 /24 S side from Marsh Ln to city limits and N side from Kenyon to city limits Grand Ave CLA $ Both sides from Crater Lake Ave to Covina Grand Ave CLA $ Both sides from Covina to Corona Grand Ave CLA $ Both sides from Corona to Poplar Dr Gravenstein Way RD $ , Apple Farms Estates Subdiv, Orchard Res # 1289 Home Dr to Rome Beauty Ln (Pay: (Expires 10/22/2017) Bertocchi/Einck Builders, Inc., ATTN: Mark Bertocchi, 2010 Skyview Drive, Medford OR 97501) Griffin Crk Rd RD Ref Sunset Dr Groveland Ave CLA $ Both sides from Oakwood to Woodlawn Exhibit A Regulations Governing Water Service Page 3 of 6 Effective July 1, Resolution No. 1550

39 CLA or RD Amount to Charge Per Ft. Size of Main Name of Street Portion Subject To In Lieu Charges Hale Wy RD $ , W side from Ave A to Trish Ave (Pay: White Res # 1232 City Properties, ATTN: James Nestler, 832 East (Expires 7/19/2016) Main - STE 9, Medford OR 97504) Halsey St CLA $ Both sides of entire street Harrison Ave CLA $ N side from Valley View to Sunrise Highcrest Dr * * * *Note to File Gary Whittle, Stardust PS/Zone 5 Highland Ave CLA $ W side from 100 S of Keene Way to Greenwood; E side from 100 S of Keene Way to Roxy Ann, and E side from Siskiyou to Greenwood Highway 62 Res #1457 (Expires 1/21/2015) Hillcrest Rd Res # 1339 (Expires 7/16/2018) RD $ From Ave G to 1295 N of Ave G (Pay: Acme West Company Inc., 8486 Crater lake Hwy, White City OR 97503) RD $ , Hillcrest Rd, from 513 W of Urano Ln to 796 W of Urano Ln (Hillcrest Office Park) (Pay: Mahar Homes, Inc., 815 Alder Creek Dr, Medford OR 97504) Hilton Rd CLA $ Both sides from Corona to Crater Lake Hwy Hilton Rd CLA $ Both sides from Crater Lake Hwy to Biddle South Holly CLA $ From Stewart to Garfield, E side Jackson St CLA $ North side from Sunrise to Barneburg Jeanette St CLA $ Both sides Prune to Meadows Ln Katie Mae Dr RD Ref Silky Oaks Ln Lewis St CLA $ Entire street within city limits Library Ave Res # 1226 (Expires 3/6/2016) RD $ , S & E sides from 24th St to Ave C, WC (Pay: Lynn Nash, LLC, 600 N Grape St, Medford OR 97501) Lilac Meadows Res # 1200 (Expires 6/9/2015) RD $17.00 Access Dr $16.31 Foster Dr $17.00 Cummings Rd 8 1,756, both sides Access Rd from Table Rock Rd to 380 E; S side Foster Dr from Cummings Rd to 450 W; W side of Cummings Rd from Midway Rd to Foster Dr (Pay: Jackson County Housing Authority, 2231 Table Rock Rd, Medford OR 97501) Lone Pine Rd CLA $ /8 Both sides from Springbrook to Big Butte Springs Line #2 Mason Wy CLA $ Sage Rd to Joseph, S side within city limits (credit Elk City Water District for half) McAndrews Rd CLA $ Within city limits, NW side from S Pacific RR to Jackson St McAndrews Rd CLA $ Both sides from Crater Lake Ave to Biddle McAndrews Rd CLA $ Both sides from Biddle to Riverside McAndrews Rd CLA $ Both sides from Brookdale to Springbrook McAndrews Rd CLA $ Both sides from Springbrook to 466 W of Springbrook Mellecker Wy Res # 1196 (Expires 6/6/2015) RD $ Both sides, 856, from Connell Ave to Howard Ave as follows: Mellecker Wy, N side from Howard to 145 W of Howard Ave; Mellecker Wy S side from Howard Ave to 398 W of Howard Ave; Mellecker Wy, N side from Connell Ave to 250 E of Connell Ave (Pay: Daniel Thomas, 897 Oak Knoll, Ashland OR 97520) Meadows Ln CLA $ Both sides from Jeannette W to city limits Exhibit A Regulations Governing Water Service Page 4 of 6 Effective July 1, Resolution No. 1550

40 CLA or RD Amount to Charge Per Ft. Size of Main Name of Street Portion Subject To In Lieu Charges Midway Rd CLA $ Both sides from Table Rock to Merriman Rd Midway Rd CLA $ Both sides from Biddle to Bear Creek Modoc CLA $ Both sides from Ridge Way to McAndrews Morrow Rd CLA $ Both sides from Corona to Biddle Murphy Rd CLA $ E side from Country Club Dr to Dellwood Pl Murphy Rd CLA $ Both sides from Dellwood Pl to Barnett Rd Normil Terrace Ref Cadet Dr Orchard Home Dr Res # 1235 (Expires 1/6/2016) RD RD $ , W side from Orchard Home Ct to 450 N of Sunset Dr; E side from Orchard Home Ct to 355 N of Sunset Dr (Pay: Kellems Building and Development, ATTN: Larry Kellems, 4414 S Pacific Hwy - STE A, Phoenix OR 97535) Oregon Ave CLA $ N side from Sunrise to Oregon Terrace and S side from Sunrise to Berkeley Wy S Pacific Hwy CLA $ Stewart Avenue S to city limits, W side Pearl St RD $ , E and W sides, from 125 S of Saling to Res # S of Saling (Pay: Stephen Miller, 1406 (Expires 10/26/2014) Saling Ave, Medford OR 97504) N. Phoenix Rd CLA $ Both sides, Barnett to Cherry Ln within city limits Prune Street CLA $ Both sides from Chestnut to Jeanette Richmond Ave CLA $ Both sides from Oakwood to Woodlawn Ridge Wy CLA $ Both sides from Modoc to Valley View Ridge Wy CLA $ S side from Wabash to Keene Wy Ridge Wy CLA $ Both sides from Berkeley Way to E end Ridge Way S Riverside Ave CLA $ E side from Stewart to Boyd Roberts Rd CLA $ Both sides from Springbrook to Crater Lake Ave Roberts Rd CLA $ Both sides from Crater Lake Avenue to Corona Ross St CLA $ E side from Humphrey S to city limits Roxy Ann Rd Res # 1242 (Expires 10/21/2015) Schultz Rd Res # 1327 (Expires 12/19/2017) Silky Oaks Ln Res # 1326 (Expires 11/27/2017) RD $ , S side from 382 E of Hillcrest Rd to 1,050 E of Hillcrest Rd (Saddle Ridge) (Pay: Mahar Homes, Inc.) RD $ Frm Hadley Dr E 968 (RV Hangers)(Pay: Johnny Cat, Inc., PO Box 89, Jacksonville OR 97530) RD $ , Silky Oaks Ln, from Maple Park Dr to Katie Mae Dr and on Katie Mae Dr, From Silky Oaks Ln to 163 E of Silky Oaks Ln (Pay: Horton Homes, Inc., PO Box 3354, Central Pt OR 97502) Spring St CLA $ Both sides from Valley View Dr to Crater Lake Ave Springbrook Rd CLA $ /8 Both sides from McAndrews to Delta Waters Rd Stanford Ave CLA $ E side; High Oaks to Cherry Lane Stewart Ave CLA $ S side Oakdale to Chestnut Street Stewart Ave CLA $ Both sides Chestnut to city limits Stewart Ave CLA $ S Holly E to S Pacific Hwy, S side Sunrise Ave CLA $ Both sides Spring St to Harrison Exhibit A Regulations Governing Water Service Page 5 of 6 Effective July 1, Resolution No. 1550

41 CLA or Amount to Size of Name of Street RD Charge Per Ft. Main Portion Subject To In Lieu Charges Sunrise Ave CLA $ W side from Jackson to Aloha Sunset Dr Res # 1295 (Expires 11/20/2017) RD $ & of 12 & 47 of 8, from Sunset Dr N to Griffin Crk Rd; and Griffin Crk Rd, from Sunset Dr to S Stage Rd (Pay: Medford School Dist 549C, 500 Monroe, Medford OR 97501) Table Rock Rd CLA $ E side from Airport Rd S Table Rock Rd CLA $ W side from Morningside, N to city limits Table Rock Rd CLA $ NE side to city limits Table Rock Rd Private Driveway Res # 1351 (Expires 12/4/2018) Table Rock Rd Private Driveway Res # 1375 (Expires 7/29/2019) Thomas Rd Res # 1338 (Expires 11/10/2018) RD $ , Private Driveway, from Table Rock Rd to 362 E of Table Rock Rd (Pay: Ramsey Electric, Inc. [Shane Ramsey], PO Box 5148, Central Point OR 97502) RD $ , Private Driveway, from 360 E of Table Rk Rd to 1222 E of Table Rk Rd (Pay: John Rachor, 9536 Pumice Ln, Central Point OR 97502) RD $ , Thomas Rd, from 190 S of Arlington Rd to 440 S of Arlington Rd (Lacey Fields Sub) (Pay: Reeder Knouff Thomas, LLC, PO Box 3026, Central Point OR Trent Ave Res # 1317 (Expires 1/21/2018) RD $ , Trent Ave, from Lakeview Dr to 250 E of Lakeview Dr (White City) (Miracle Meadows II) (Pay: Miracle Meadow II, Inc. [Greg Anderson], 691 Murphy Rd, STE 200, Medford OR 97504) Valley View CLA $ Both sides Ridge Wy to Spring St Valley View CLA $ Both sides Harrison to Ridge Wy Veronica Wy Res # 1318 (Expires 5/11/2017) RD $ , Veronica Wy, from Sieber Ln N 180 and S 160 (Pay: Hometown Development I, Inc. [Eugene Schulzke], 724 S Central - #101, Medford OR 97504) Vilas Rd CLA $ Both sides from Table Rock Rd to Crater Lake Hwy Western Ave CLA $ W side, Humphrey to 2 nd Western Ave CLA $ W side from Humphrey S to city limits White Mt Dr Res # 1228 (Expires 3/6/2016) RD $ , E side from Ave G to 240 N of Ave G (Pay: Jeff/Nicole Blackman, 3713 Ave G, White City, OR 97503) Winter Run Dr. Res # 1274 (Expires 5/17/2017) RD $ , frm 28th St to 250 W of 28th St (Birchwood Sub) (Pay to: Eagle Construction of Rogue Valley, Fred J. Goodwin, 2758 Merry Lane, White City OR 97503) Woodlake Dr Res # 1208 (Expires 12/15/2015) RD $ W side from Ave A to Agate Meadows (Pay: Paul Neussi, Eagle Ridge Bldg & Design PO Box 1082, Eagle Point OR 97524) Woodlawn Drive CLA $ Both sides from Groveland to Barneburg Yah Way Res # 1252 (Expires 1/4/2017) RD $ , S side from Wilson Wy to 211 E of Wilson Wy, White City (Laurel Sub) (Pay: Jerry Toney Construction, Inc., 6581 Griffin Creek Rd, Medford, Oregon 97501) EASEMENTS: CLA $ Extension of Saling Ave from Crater Lake Ave to Medford Shopping Center Exhibit A Regulations Governing Water Service Page 6 of 6 Effective July 1, Resolution No. 1550

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53 EXHIBIT D - RESOLUTION NO PROPOSED CHARGES FOR SPECIAL SERVICES 1. Charge in Lieu of Assessment - Section 20.5 At rate established by resolution, assessing the project cost 2. Customer Control Valve Installation - Section 18.2 (a) With 5/8 x 3/4 meter $ (b) All other meter sizes 3. Field Collection Charge - Section 9.2 At Cost (a) Discontinuation of service due to non-payment $ Fire hydrant Temporary Service Section 7.5 (a) Installation during working hours $40.00 (b) Per day $ Meter Resetting Section 8.4 (includes new meter) (a) 5/8 x ¾ size $ (b) 1 size $ (c) 1½ size $ (d) 2 size $ Purchase of Regulations Governing Water Service Section 12 $ Restoration of service Section 9.2 (a) During regular hours $20.00 (b) After regular hours (based on overtime hourly rate) $80.00 (c) Tampering with meter (damages) $ (d) Tampering with meter (no damages) $ Temporary service discontinuation at customer request Section 9.1 (a) After regular hours (based on overtime hourly rate) $ Enlarge service Section 8.3 (non-inclusive of SDCs) (a) 5/8 x ¾ to 1 with existing 1 service line $ (b) Extra Residential Fire Sprinkler System ¾ x ¾ water meter $35.00 (c) All other actual costs At cost 10. Abandonment of meters * (a) Excavation required $ (b) Excavation not required/performed in conjunction with other work * Customer will have choice of paying for abandonment and applying the SDC credit to a new meter, or not receiving the SDC credit, in which case MWC will be responsible for the abandonment. At cost 11. Fire hydrant flow test $ Multiple services in one trench credit * (a) Two services $ (b) Three services $ (c) Four services $ * First service paved condition; second, third, fourth service unpaved condition Exhibit D Regulations Governing Water Service Page 1 of 3 Effective July 1, Resolution No.1549

54 13. Installation of service connections Section 19.2 (a) Inside the City of Medford on unpaved streets Service Size Meter Size 1 5/8 x 3/4 $ $ /2 1-1/2 $ $ (b) Inside the City of Medford on paved streets Service Size Meter Size 1 5/8 x 3/4 $ $ /2 1-1/2 $ $ (c) Inside the City of Medford : Contractor provides excavation, backfill, surfacing, etc. Service Size Meter Size 1 5/8 x 3/4 $ $ /2 1-1/2 $ $ (d) Outside the City of Medford on unpaved streets Service Size Meter Size 1 5/8 x 3/4 $ $ /2 1-1/2 $ $ (e) Outside the City of Medford on paved streets Service Size Meter Size 1 5/8 x 3/4 $ $ /2 1-1/2 $ $ (f) Outside the City of Medford : Contractor provides excavation, backfill, surfacing, etc (g) Service Size Meter Size 1 5/8 x 3/4 $ $ /2 1-1/2 $ $ Cost in excess of standard street 36-foot width, per foot of extra service length Unpaved street $30.00 Paved street $50.00 (h) Installation material of dry tap service connections by prequalified installer 1 service with 5/8 x ¾ meter $ service with 1 meter $ Installation material of dry tap 1 air valves by prequalified installer $1, Installation of 1 wet tap air valves with contractor providing excavation/backfill/surfacing $1, Exhibit D Regulations Governing Water Service Page 2 of 3 Effective July 1, Resolution No.1549

55 16. Fire service bypass meter (5/8 x ¾ touch read) $ Fire service resetter and lid cut-out $ Recording of legal documents $ Fire hydrant painting; per each new hydrant Section 21.4 $ Shut-off Notice processing fee $ Public Records Request for Information; no charge for first hour labor and first 10 black and white copies; after first hour and first 10 copies the hourly rate and black and white copy charges apply $20.00 per hour Plus copy costs 21. Customer deposit $ Returned check for NSF or ACH transactions, $ Monthly finance charge for billings not paid within 30 days of invoice due date 1.0 % per Month 24 Account activation fee $10.00 Exhibit D Regulations Governing Water Service Page 3 of 3 Effective July 1, Resolution No.1549

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58 SECTION X RATE SCHEDULES The rate schedules for the different customer groups for the Cost of Service Study period are included on this page and in the following pages. SCHEDULE 1 Effective March 1, 2012 FIRE STANDBY SERVICE INSIDE CITY OF MEDFORD APPLICATION: This rate schedule shall apply to all fire standby services within the City of Medford as permitted under the Regulations Governing Water Service. Base Charges 1) Normal Monthly Fee Detector Check Size Charges Per Service by Detector Check Size; per month 2 $ $ $ $ $ December 2011 Cost of Service Study 20

59 SCHEDULE 2R Water Rates Effective March 1, 2012 SINGLE FAMILY RESIDENTIAL (METERED) INSIDE CITY OF MEDFORD APPLICATION: This rate schedule shall apply to all single-family residences within the city limits of Medford and to individual apartments in apartment houses in Medford where service is furnished through a separate meter for each such individual apartment. BASE CHARGES 1) Normal Monthly Fee Meter Size Water 5/8 x 3/4 $ $ ½ $ $ ) Special Fees a) High Elevation Water Service Charge: per month, per meter; surcharge where booster pumping is provided $ 3.50 b) Residential Backflow Monthly Fee: per month $ 0.75 CONSUMPTION CHARGES 1) Water Gallonage Charge: per month, per 1,000 gallons 0-5,000 gallons $ ,000 25,000 gallons $ 0.79 Over 25,000 gallons $ ) High Elevation Water Gallonage Surcharge: per 1,000 gallons, for service above elevation 1,500 where booster pumping is provided by the utility, for each 150 feet in elevation or additional fraction thereof $ 0.05 December 2011 Cost of Service Study 21

60 SCHEDULE 2C Water Rates Effective March 1, 2012 NONRESIDENTIAL & MULTIFAMILY INSIDE CITY OF MEDFORD APPLICATION: This rate schedule shall apply to all accounts within the city limits of Medford except single family residential; shall apply to all schools, hospitals, churches, commercials and industrials. Base Charges 1) Normal Monthly Fee Service Charge per Month Meter Size Water 5/8 x 3/4 $ $ ½ $ $ $ $ $ $ $ ) Special Fees a) High Elevation Water Service Charge: Charge surcharge where booster pumping is provided; per month, per meter $ 3.50 Consumption Charges 1) Water Gallonage Charges per Month: All gallonage, per 1,000 gallons Summer Season - Water billed during May through September $ 0.77 Winter Season - Water billed during October through April $ ) High Elevation Water Gallonage Surcharge per 1,000 gallons: For service above elevation 1,500 feet where booster pumping is provided by the utility, for each 150 feet in elevation or additional fraction thereof. $ 0.05 December 2011 Cost of Service Study 22

61 SCHEDULE 3 Effective March 1, 2012 FIRE STANDBY SERVICE OUTSIDE CITY OF MEDFORD APPLICATION: This rate schedule shall apply to all fire standby services outside of the City of Medford except to those within water districts and as permitted under the Regulations Governing Water Service. Base Charges 1) Normal Monthly Fee Per Service by Detector Check Size, Per Month Detector Check Size Charges 2 $ $ $ $ $ December 2011 Cost of Service Study 23

62 SCHEDULE 4R Effective March 1, 2012 SINGLE FAMILY RESIDENTIAL OUTSIDE CITY OF MEDFORD APPLICATION: This rate schedule shall apply to all residential accounts outside the city limits of Medford except to accounts classified as utility or city customers in accordance with the Regulations Governing Water Service and except fire standby service. BASE CHARGES 1) Normal Monthly Fee Meter Size Charges 2) Special Fees 5/8 x 3/4 $ a) High Elevation Water Service Charge: Per meter, per month; Surcharge where booster pumping is provided; per month per meter b) Service from Big Butte Springs Pipelines Surcharge: Per meter, per month c) Service from Big Butte Springs Pipelines Surcharge: Per meter, per month, With Backflow 1 $ ½ $ $ $ $ $ $ $ $ 4.00 $ 3.36 $ 8.34 d) Residential Backflow Monthly Fee: Per meter, per month $ 0.75 CONSUMPTION CHARGES 1) Water Gallonage Charges: all gallonage, per month, per 1,000 gallons 0-5,000 gallons $ ,000 25,000 gallons $ 1.17 Over 25,000 gallons $ ) High Elevation Water Gallonage Surcharge: per month, per 1,000 gallons For service above elevation 1,500 where booster pumping is provided by the utility, for each 150 feet in elevation or additional fraction thereof $ 0.05 December 2011 Cost of Service Study 24

63 SCHEDULE 4C Effective March 1, 2012 NONRESIDENTIAL & MULTIFAMILY OUTSIDE CITY OF MEDFORD APPLICATION: This rate schedule shall apply to all accounts except single family residential accounts and those classified as utility or other city customers, outside the city limits of Medford - to all schools, hospitals, churches, commercials and industrials - in accordance with the Regulations Governing Water Service and except fire standby service. Base Charges 1) Normal Monthly Fee Meter Size Charges 2) Special Fees 5/8 x 3/4 $ a) High Elevation Water Service Charge: Charge surcharge where booster pumping is provided; per month per meter b) Service from Big Butte Springs Pipelines Surcharge; per meter, per month c) Service from Big Butte Springs Pipelines Surcharge; per meter, per month. With Backflow 1 $ ½ $ $ $ $ $ $ $ $ 4.00 $ 3.36 $ 8.34 Consumption Charges 1) Water Gallonage Charges per Month; All gallonage, per 1,000 gallons Summer Season - Water billed during May through September $ 1.03 Winter Season - Water billed during October through April $ ) High Elevation Water Gallonage Surcharge per 1,000 gallons; For service above elevation 1,500 where booster pumping is provided by the utility, for each 150 feet in elevation or additional fraction thereof, per 1,000 gallons $ 0.05 December 2011 Cost of Service Study 25

64 SCHEDULE 5 Effective March 1, 2012 DISTRICT CUSTOMERS APPLICATION: This rate schedule shall apply to all accounts outside the city limits of Medford that are defined as utility customers by the Regulations Governing Water Service. RATES: The monthly charge to each utility customer shall consist of the sum of the service charges and the gallonage charge which shall be determined in the following manner: Base Charges 1) Normal Monthly Fee: Service Charge per month for each active user within the service area of the utility customer and including the master meters supplying the utility customer, if any. Meter Size Charges 5/8 x 3/4 $ $ ½ $ $ $ $ $ $ $ ) Special Fees a) Residential Backflow Monthly Fee $ 0.75 b) Fire Service by Detector Check Size Size Charges 2 $ $ $ $ $ Consumption Charges 1) Gallonage charge per month; for all water measured by the master meters supplying the utility customers, or in the absence of master meters, the total of the gallonage used by the individual users within the service area of the utility customer plus 6 percent thereof. All gallonage, per 1,000 gallons Summer Season - Water billed during May through September $ 1.01 Winter Season - Water billed during October through April $ 0.81 December 2011 Cost of Service Study 26

65 SCHEDULE 6 Effective March 1, 2012 OTHER CITIES APPLICATION: This rate schedule shall apply to service to municipal customers as defined in the Regulations Governing Water Service. Base Charges Meter Size Charges 1) Normal Monthly Fee 2 $ $ $ $ $ $ Consumption Charges 1) Gallonage Charge, per month: All Gallonage, per 1,000 gallons Summer Season Water billed during May through September $ 0.64 Winter Season Water billed during October through April $ 0.46 December 2011 Cost of Service Study 27

66 SCHEDULE 7 Effective March 1, 2012 INTERMITTENT USERS APPLICATION: This rate schedule shall apply to all customers that are served on an intermittent basis (e.g., golf course irrigation systems). Base Charges 1) Normal Monthly Fee Charges a) Base charge will be based on the meter size for the appropriate customer class 2) Special Fees a) High Elevation Water Service Charge: Charge surcharge where booster pumping is provided; per month, per meter. $ 4.00 b) Residential Backflow Monthly Fee $ 0.75 Consumption Charges 1) Water Gallonage charge, per month; per 1,000 gallons $ ) Special Charges a) High Elevation Water Gallonage Surcharge; All gallonage, per 1,000 gallons $ 0.05 December 2011 Cost of Service Study 28

67 SCHEDULE 8 Effective March 1, 2012 SPECIAL OUTSIDE CUSTOMERS OUTSIDE CITY OF MEDFORD APPLICATION: This rate schedule shall apply to all accounts outside the city limits and approved for receiving of water service by the Board of Water Commissioners in accordance to the standards as set forth in Resolution No. 1058, and in accordance with the Regulations Governing Water Service. Base Charges 1) Normal Monthly Fee: Service Charge per Month Meter Size Charges 5/8 x 3/4 $ $ ) Special Fees a) High Elevation Water Service Charge: Charge surcharge where booster pumping is provided; per month per meter $ 4.00 b) Residential Backflow Monthly Fee $ 0.75 Consumption Charges 1) Water Gallonage Charges per Month: All gallonage, per 1,000 gallons 0-5,000 gallons $ ,000 25,000 gallons $ 1.48 Over 15,000 gallons $ ) High Elevation Water Gallonage Surcharge: per 1,000 gallons: For service above elevation 1,500 where booster pumping is provided by the utility, for each 150 feet in elevation or additional fraction thereof, per 1,000 gallons $ 0.05 December 2011 Cost of Service Study 29

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SECTION 7 - CHARGES, FEES AND DEPOSITS

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