WATER SERVICE TARIFF RATES, TERMS AND CONDITIONS FOR WATER SERVICE WITHIN MARION COUNTY, INDIANA. Issued By The

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1 WATER SERVICE TARIFF RATES, TERMS AND CONDITIONS FOR WATER SERVICE WITHIN MARION COUNTY, INDIANA Issued By The Department of Public Utilities for The City of Indianapolis, acting by and through The Board of Directors for Utilities, as Trustee, in furtherance of a Public Charitable Trust for the Water System d/b/a Citizens Water 2020 North Meridian Street Indianapolis, Indiana James M. McClelland President of Board of Directors Carey B. Lykins President, and Chief Executive Officer

2 Indianapolis, Indiana ORIGINAL PAGE NO. 1 TABLE OF CONTENTS PAGE NO. APPLICATION... 5 DEFINITIONS... 6 RULE 1. COMMENCEMENT OF SERVICE 1.1 General Metered Water and Fire Service Unmetered Fire Service Emergency Service Unauthorized Use of Water Fraudulent Use of Water RULE 2. CUSTOMER SECURITY DEPOSITS 2.1 Deposit Requirements Interest on Deposits Refunds of Deposits to Continuing Customer Deposits Applied to Bill RULE 3. METER READINGS AND BILLINGS 3.1 Billings, Meter Readings and Estimates Delinquent Bills Application of Combined Bill Payment Adjustments Following Estimated Bills Requested Readings Remote Meter Reading Service Leakage Allowance Billing Errors Adjustments Due to Meter Error Aggregated Meter Reading Adjustment for Water Used Through a Fire Meter RULE 4. DISCONNECTION OF SERVICE 4.1 Upon Customer s Request Without Customer s Request and Without Notice Without Customer s Request But With Notice Procedure for Involuntary Disconnection of Residential Customers Duplicate Notice Protection Plan Postponement of Disconnection of a Residential Customer for Medical Reasons Other Circumstances Postponing Disconnection of Residential Customer Time of Disconnection Remedies Not Exclusive Continuance of Service Pending Disposition of Complaint Reconnection... 19

3 Indianapolis, Indiana ORIGINAL PAGE NO. 2 TABLE OF CONTENTS PAGE NO. RULE 5. METERS 5.1 Ownership and Size of Meter and Pit Location and Protection of Meter and Pit Change in Location Multiple Meters Temporary Hydrant Meters RULE 6. METER TESTING 6.1 Records and Procedures Frequency of Testing Meter Tests Requested by Customers Tests Under Commission Supervision RULE 7. SERVICE PIPES AND OTHER FACILITIES 7.1 Installation and Ownership of Service Pipes Maintenance of Service Pipes Disconnection of Old Service Pipes Service Pipe Installation Requirements Replacement of Service Pipes Metering Points Relocation of Service Pipes Undersized Service Pipes Thawing Frozen Service Pipes Irregularly Located Service Pipes Modification of Facilities Association of Customers RULE 8. PLUMBING RESTRICTIONS 8.1 Lawn Irrigation System and Yard or Post Hydrant Installation Requirements Prevention of Contamination of Utility s Distribution System Prevention of Circulation in Looped Systems Secondary Potable Water Supply Non-Potable Water Supply Booster Pump Installations General Requirements... 26

4 Indianapolis, Indiana ORIGINAL PAGE NO. 3 TABLE OF CONTENTS PAGE NO. RULE 9. FIRE SERVICE 9.1 Design and Installation Requirements Alarms and Check Valves Seals on Hydrants and Other Fixtures Discontinuance of Service Fire Meters High Volume High Pressure Industrial Systems Detector Checks RULE 10. UTILITY S RESPONSIBILITY FOR SERVICE 10.1 Interruptions, Pressure and Volume Liability for Damages Liability for Failure or Delay in Performance RULE 11. COMPLAINT PROCEDURE 11.1 Complaint Investigation of Complaint and Notification of Proposed Disposition Service During Review of Complaint Record of Complaints RULE 12. MAIN EXTENSIONS 12.1 Definitions Written Agreement and Scheduling of Projects Design of Main Extension Determination of Cost of Main Extension Determination of Revenue Allowance Guarantee to Insure Connection to Free Extension Allocation of Total Required Deposit Where There is More Than One Prospective Customer Cash or Secured Deposits When Deposits Collected Are Less Than Total Required Deposit Return of Deposits Upon Failure to Commence Construction Connection and Service Utility May Install Larger Mains Subsequent Connector s Fee Provision Regarding the Refund of Deposits Optional Surcharge Main Extension in Developed Residential Area Special Contracts for Rate Surcharge in Developed Residential Area Other Rules... 37

5 Indianapolis, Indiana ORIGINAL PAGE NO. 4 TABLE OF CONTENTS PAGE NO. RATE SCHEDULES Water Rate No. 1 Residential Metered Water Service B Water Rate No. 2 - Private Fire Protection Service B Water Rate No. 3 - Interruptible Raw Water Service at Morse Reservoir B Water Rate No. 4 - Commercial Metered Water Service B Water Rate No. 5 Industrial Metered Water Service B Water Rate No. 6 - Irrigation Metered Water Service B Water Rate No. 7 Multi-Family Metered Water Service B Water Rate No. 8 Sale for Resale Metered Water Service B APPENDICES Appendix A Miscellaneous Service Charges C Appendix B Non-Recurring Charges B

6 Indianapolis, Indiana ORIGINAL PAGE NO. 5 RULES APPLICATION The terms and conditions for service, as set forth here and as amended and supplemented from time to time, shall govern all water service rendered or to be rendered by the Utility. They shall be binding upon every Customer and the Utility, and shall constitute a part of the terms and conditions of every contract for water service.

7 Indianapolis, Indiana ORIGINAL PAGE NO. 6 DEFINITIONS The following terms as used in these rules have the following meanings: APPLICANT BRANCHED SERVICE PIPE - CITIZENS GAS - COMBINED BILL - COMMERCIAL CUSTOMER - COMMISSION - COMMISSION S RULES - CUSTOMER - CWA AUTHORITY, INC. DEFAULT VALUE - Any individual, partnership, association, firm, public or private corporation, limited liability company, government agency, institution or group thereof applying to receive or use the Utility s water services, except as the term is otherwise specifically defined in Rule 12 of these Terms and Conditions. A pipe connected to the Primary Service Pipe that supplies water to a Premises. The Board of Utilities of the Department of Public Utilities of the City of Indianapolis, successor trustee of a public charitable trust for the gas system, doing business as Citizens Gas, 2020 North Meridian Street, Indianapolis, Indiana A bill issued to a Customer for any combination of more than one of the Utility Services. However, a Customer who has executed a contract for and is receiving temporary water service through a Hydrant Meter will receive a separate bill for this service. A Person being supplied with water service by the Utility who is primarily engaged in wholesale or retail trade, service, and any Person not directly covered by another service classification.. Indiana Utility Regulatory Commission. Rules, Regulations and Standards of Service for Utilities Rendering Water Service in Indiana pursuant to 170 IAC 6-1 et al, as revised, supplemented and replaced from time to time. An individual, firm, corporation, municipality, government agency or other entity that has agreed, orally or otherwise, to pay for water utility service received from the Utility. CWA Authority Inc.,, Indianapolis, Indiana or any other professional management firm that has been retained by CWA Authority, Inc. to operate its sewage disposal system and that is acting in its capacity as the agent or representative of CWA Authority, Inc. The typical monthly usage attributable to the Customer s applicable Meter size as determined by the Utility from time to time.

8 Indianapolis, Indiana ORIGINAL PAGE NO. 7 EASEMENT - FIRE METER - HYDRANT METER - INDUSTRIAL CUSTOMER - IRRIGATION CUSTOMER - LANDLORD CUSTOMER - MAIN - METER - MULTI-FAMILY CUSTOMER - PERSON - PLUMBER - An interest in land owned by another that entitles the Utility to a specific, limited use. A device owned by the Utility which measures and records the quantity of water supplied to the Customer both for private fire service and for use other than private fire service in accordance with Rule 9. A mobile device owned by the Utility which temporarily is connected to one of its hydrants and measures and records the quantity of water supplied to the Customer who has been assigned the device on a temporary basis. A Person being supplied with water service by the Utility who is engaged in a process that creates or changes raw or unfinished material into another form or product. A Person being supplied with water service by the Utility exclusively for irrigation purposes. A Customer who is the owner of a Premise that is receiving water service, but which is rented or leased to a tenant other than the owner. A pipe owned by the Utility, located within a Public Right-of-Way or an Easement granted to the Utility or reserved for utilities, which delivers water to fire hydrants, Service Pipes, and other water utility distribution systems. A device owned by the Utility which measures and records the quantity of water supplied to the Customer. A Person being supplied with water service by the Utility where there are multiple separate residential housing units contained within one building or several buildings within one complex. An individual, firm, corporation, governmental agency or other entity. A professional licensed and bonded to perform plumbing services. POTABLE WATER SUPPLY - Water meeting the drinking water quality standards enumerated in 327 IAC 8-2.

9 Indianapolis, Indiana ORIGINAL PAGE NO. 8 PREMISES - The whole or part of a dwelling, building, or structure owned, leased or operated by a single legal entity located on a single parcel or contiguous parcels of real estate and receiving water service as approved by the Utility. Examples of buildings and the corresponding number of Premises are as follows: Example No. of Premises Residential House 1 Commercial Building(s) 1 per building Double 2 Condominium 1 per unit Apartment Complex 1 per complex Each lot or service building will be considered a Premises, and therefore, served by a separate Service Pipe. Any exception to this must be approved by the Utility. If the situation is not described by one of the above examples or is unusual, the Utility will give such special consideration as the circumstances require in its judgment. PRIMARY SERVICE PIPE - A pipe connected to a Utility Main that supplies water to more than one Premises. PUBLIC RIGHT-OF-WAY - RESIDENTIAL CUSTOMER - SALE FOR RESALE CUSTOMER - SERVICE PIPE - SERVICE STOP - SUMMER PERIOD - TAP - The entire right-of-way of a road, street or way which has been dedicated for use by the public and accepted by the appropriate governmental authority. A Person being supplied with water service by the Utility that resides in a single family dwelling or building, an individual flat or apartment. A Person being supplied with water service, including stand-by service, by the Utility exclusively for resale or distribution purposes. A supply line connecting a Premises directly to the Utility s Main located (a) in a Public Right-of-Way adjacent to the real estate upon which such Premises is located, (b) in an Easement on, over or under the real estate upon which such Premises is located, (c) in an Easement adjacent to the Public Right-of-Way adjacent to the Customer s Premises, or (d) in an isolated Premises in a commercial/industrial complex. A valve inserted in the Service Pipe between the Main and the Meter for the purpose of turning water on and off. The Meter reading dates during the months of May through October. A fitting owned and installed by the Utility in order to connect a Service Pipe to the Main.

10 Indianapolis, Indiana ORIGINAL PAGE NO. 9 UTILITY - UTILITY S RATE SCHEDULES - UTILITY SERVICES - WINTER PERIOD - The Department of Public Utilities for the City of Indianapolis, acting by and through the Board of Directors for Utilities, as trustee of a public charitable trust for the water system, doing business as Citizens Water,, Indianapolis, Indiana 46202, or any professional management firm that has been retained by Citizens Water to operate its water utility facilities and that is acting in its capacity as the agent or representative of the Citizens Water. The Utility s schedules of rates and charges as approved by the Commission and as revised, supplemented, and replaced from time to time. The schedule of rates and charges is available at Shall include one or more of the following services: (1) water services provided by the Utility; (2) gas delivery and gas supply services provided by Citizens Gas; and/or (3) sewage disposal service provided by CWA Authority, Inc. The Meter reading dates during the months of November through April.

11 Indianapolis, Indiana ORIGINAL PAGE NO. 10 RULE 1. COMMENCEMENT OF SERVICE 1.1 General. A prospective Customer shall not connect or reconnect service, nor employ any Person to do so, without authorization by the Utility. All service rendered by the Utility shall be solely for the uses and Premises designated by the prospective Customer at the time service is requested and subject to, and in accordance with, these rules and regulations and the Utility s Rate Schedules. A Customer shall not sell or give away water to anyone, as an alternative to that Person or entity receiving water service from the Utility, unless otherwise specifically included in its agreement with the Utility for service No promises, agreements or representations of any agent, employee or authorized representative of the Utility, or its predecessor, shall be binding upon the Utility unless the same shall have been incorporated in a written contract or application. 1.2 Metered Water and Fire Service. A prospective Customer desiring metered water service to a Premises connected by an existing Service Pipe to a Main shall notify the Utility either in writing or by telephone at least three days before the desired connection date. A prospective Customer desiring metered water service to a Premises not connected by a Service Pipe to a Main shall have his Plumber submit to the Utility a written application for plumbing permit, allowing at least three working days for the application approval before calling to schedule the Tap. After the application for service is approved, all Taps will be scheduled in the order received by the Utility. The connection shall not be made until the Utility authorizes the Plumber to connect a Service Pipe to the Tap. For ¾-inch and 1-inch service lines, the Utility shall install a Meter at the time of the service connection. Service commences for the Customer when the Meter is set. For service lines larger than 1-inch, the prospective Customer may request and obtain service in accordance with these rules. 1.3 Unmetered Fire Service. The Utility will commence public or private unmetered fire service after a prospective Customer application has been approved and a confirmation letter has been sent to the Applicant. The Utility will not furnish unmetered fire service to a Premises unless metered water service for use other than fire service is also being supplied to the Premises. Unmetered fire service commences for the Customer when the Service Stop is turned on. 1.4 Emergency Service. When necessary for the health or safety of a Customer or his/her property, the Utility may authorize temporary emergency water service in any manner appropriate to the circumstances and consistent with sound engineering practice and will charge the Customer involved in such service, during the period of emergency, the appropriate charges prescribed in the Utility s Rate Schedules for the water usage and size of Meter through which they receive water service. 1.5 Unauthorized Use of Water. Unless authorization for water service has been granted by the Utility, water shall not be turned on at any Premises by anyone other than the Utility s representatives, except that a Plumber authorized by the Utility to connect a Service Pipe to a Tap may temporarily turn on the water to test his work. The Plumber shall turn the water off immediately after testing. Before and after such test, the Utility may lock the valve on the upstream side of the Meter in the closed position until commencement of service is authorized by the Utility. If the water is turned on (or, in the case of a licensed Plumber with permission, left on) without authorization in violation of these Rules, the Customer will be required to pay the cost of water service for the Premises (as determined using Meter readings where possible, or a Default Value where a Meter reading is not possible) for such billing cycles in which the water was on without authority from the Utility. In the case of a licensed Plumber leaving the water turned on, a charge shall not be imposed if the Customer establishes to the satisfaction of the Utility (including but not limited to proof that the Premises was not occupied) that the violation was inadvertent and that no water was used.

12 Indianapolis, Indiana ORIGINAL PAGE NO Fraudulent Use of Water. Upon detecting a device or scheme that has been utilized to avoid or attempted to avoid full payment for water service or unauthorized use of a fire hydrant, the Utility may, after estimating the volume of water service so used: Immediately disconnect such water service without notice pursuant to Rule 4.2; Bill and demand immediate payment from the Person benefiting from such device or scheme the actual costs of water used, corrections and repairs, or two hundred dollars ($200.00), whichever is more; and Bill any and all damages as provided by Indiana Code et seq. based upon the Utility s reasonable and customary estimate thereof. RULE 2. CUSTOMER SECURITY DEPOSITS 2.1 Deposit Requirements. In accordance with the Commissions Rules pursuant to 170 IAC 6-1 et al, the Utility may require a Residential Customer or Applicant to pay a cash deposit as a condition of receiving or continuing to receive water service, if the Utility determines that the Residential Customer or Applicant is not creditworthy in accordance with the Commission s Rules set forth in 170 IAC (as the same may be amended from time to time) The Utility may require non-residential Customers or Applicants for water services who are determined to be uncreditworthy to make a cash deposit at any time to assure payment of bills, and as a condition of receiving or continuing to receive water services The Utility shall determine the creditworthiness of a non-residential Applicant or Customer in an equitable, non-discriminatory manner A non-residential Customer shall be deemed creditworthy if it has no delinquent bills to the Utility for water services within the last twenty-four (24) months and, within the last two (2) years has not: (a) had service disconnected for nonpayment or (b) filed a voluntary petition, has a pending petition, or has an involuntary petition filed against it, under any bankruptcy or insolvency law. For purposes of this determination, a contested bill shall not be considered delinquent In determining the creditworthiness of non-residential Applicants, the Utility shall consider the size of the credit exposure and the availability of objective and verifiable information about the non-residential Applicant. The Utility may consider the non-residential Applicant s payment and billing history (at least twenty-four (24) months) from other utilities and verifiable conditions, such as: non-residential Applicant s credit history with the Utility or independently audited annual and quarterly financial statements. The Utility will treat all financial information provided by the non-residential Applicant as confidential to the extent allowable under applicable law and, at the request of the non-residential Applicant, will return or destroy materials after review has been completed. If a non-residential Applicant refuses to provide the information above for the Utility to determine their creditworthiness, the Applicant will be deemed uncreditworthy.

13 Indianapolis, Indiana ORIGINAL PAGE NO If the Utility requires a deposit as a condition of providing service, the Utility must: (a) provide written explanation of the facts upon which the Utility based its decision; and (b) provide the non-residential Applicant or Customer with an opportunity to rebut the facts and show other facts determining its creditworthiness Such deposit shall be payable in cash and not less than forty dollars ($40.00) nor more than an amount equal to the non-residential Customer s three (3) highest months usage based upon the most recent twelve (12) months historical usage or three months of projected usages for a non-residential Applicant. If the deposit required is in excess of $120.00, it may be paid in equal installments over a period not to exceed three months, except where the deposit is required as a result of disconnection of service for nonpayment of bills, in which case full payment of the deposit will be required prior to reconnection. For non-residential Customers with multiple accounts, each account will be treated individually for the purposes of this Rule except in the case of bankruptcy under Rule A non-residential Customer with multiple accounts that is assessed a deposit by virtue of delinquent payments on one account, will be assessed a deposit on only the delinquent account. 2.2 Interest on Deposits.. Interest on any deposit held by the Utility on or before December 31, 2012 will earn an interest rate of six percent (6%) per annum from the date of receipt by the Utility through December 31, Effective January 1, 2013, any deposit held for more than thirty (30) days will earn interest calculated monthly at the authorized rate of interest for the current month from the date the deposit is paid in full to the Utility. The rate of interest will be the same as that established for gas utilities by the Commission in a general administrative order pursuant to 170 IAC (f)(2) for each calendar year. 2.3 Refunds of Deposits to Continuing Customer. Deposits and earned interest will be returned after Customer establishes an appropriate credit history with the Utility Deposits from Residential Customers and earned interest will be refunded after the Residential Customer has established an acceptable payment record for Utility Services in accordance with the Commission s Rules The deposit of any non-residential Customer, that has been held for two or more years, and earned interest will be refunded after the non-residential Customer has established an acceptable payment record in accordance with Rule The deposit of any Residential or non-residential Customer who fails to establish an acceptable payment record may be retained by the Utility until Utility Services are discontinued. 2.4 Deposits Applied to Bill. Upon discontinuance of Utility Services, the deposit and earned interest, if any, will be applied to the balance of any outstanding Utility Services bills or unbilled consumption. The remaining unapplied portion, if any, of the deposit and earned interest will be refunded to the Customer. The Customer will be billed for any balance due the Utility. The balance of any deposit and interest, after being applied to any outstanding bills which cannot be returned to the Customer after termination of service, shall be reported and disposed of as required by the Uniform Disclaimer of Property Interests Act (Indiana Code , et seq).

14 Indianapolis, Indiana ORIGINAL PAGE NO. 13 RULE 3. METER READINGS AND BILLINGS 3.1 Billings, Meter Readings and Estimates. All Meters normally will be read monthly. When for good cause, pursuant to 170 IAC (c), a Meter is not read on a normal interval, including failure of the Meter or remote counter to register, an estimated Meter read shall be used and so identified on the bill. The Utility will issue bills to Customers on a monthly basis for the applicable Utility Services. Bills are payable to the office of the Utility or to an authorized agent within seventeen (17) days from the date mailed. When the seventeenth (17 th ) day falls on a Sunday or a legal holiday, the seventeenday period shall be considered to end the next business day. For Customers with consumption history, estimated monthly consumption for interim billings will be based on a comparison of the most recent 12-month average and the most recent two-month average as described below. During the Winter Period, the estimated monthly consumption will be the lower of the 12-month average and the most recent two-month average. During the Summer Period, the estimated monthly consumption will be the higher of the 12-month average and the most recent two-month average. New Customers with less than a 12-month history are billed at the most recent two-month average. Under certain circumstances, a Default Value may be substituted for the use of averages. Bills for municipal uses by the City of Indianapolis will be rendered monthly. Annual unmetered municipal consumption will be estimated, based on consultations, and treated as consumed evenly throughout the year as metered water. Bills for unmetered fire service will be rendered monthly. If a Customer receives unmetered fire service through a Service Pipe in which a detector check with a bypass Meter is installed, as provided for in Rule 9.7, the Utility will read the Meter at the time of the annual fire service inspection, and the consumption shall be treated as consumed evenly over the period since the previous reading Meter readings in units of thousand gallons may be converted to units of hundred cubic feet for billings purposes. The factor used for making a conversion from thousand gallons to hundred cubic feet shall be based on one cubic foot being equivalent to seven and one-half (7.5) U.S. gallons. 3.2 Delinquent Bills. If payment for a Utility Services bill from a Customer is not received by the Utility or its agent within seventeen (17) days from the date the bill is mailed, the bill shall be considered delinquent All charges follow the Customer and moving from one Premises to another in no way absolves the Customer from any unpaid charges incurred at a previous location. In the case of leased property, the Landlord Customer shall be responsible to the Utility for payment of the bill, even though the tenant may pay it The Utility may add a Late Payment Charge to a Customer s delinquent Utility Services bill as set forth on Appendix B A single charge may be made for each visit to the Customer s Premises to collect a delinquent account for applicable Utility Services; such charge to the Customer shall be pursuant to the Delinquent Account Collection Charge reflected on Appendix B.

15 Indianapolis, Indiana ORIGINAL PAGE NO A single charge may be made for handling a single check from a Customer for Utility Services returned unpaid by any financial institution; such charge shall be pursuant to the Returned Check Charge set forth on Appendix B The Utility may provide an Automatic Bank Deduction Plan for nonindustrial Customers (e.g. a Residential Customer or commercial Customer), which will be a payment plan whereby the Combined Bill amount is deducted each month from the nonindustrial Customer s bank account by the nonindustrial Customer s authorized financial institution. The Utility shall continue to provide to the nonindustrial Customer a monthly bill The Utility may provide a budget plan for payment of Utility Services bills by the Customer whereby the annual bill as estimated by the Utility is divided into even monthly payments. The amount actually paid by the Customer shall be balanced with the amount actually billed to the Customer and any differences shall be paid by or credited to the Customer A single charge may be made for providing a Customer with usage summary by Meter beyond the twenty-four (24) month period available online; such charge to the Customer shall be pursuant to the Usage Information Charge set forth on Appendix B. 3.3 Application of Combined Bill Payment The Utility shall prorate Combined Bill payments based upon billed charges for applicable active Utility Services and apply payments first to the oldest outstanding charges for Utility Services and then to current charges pertaining to Utility Services where applicable. Payments will be applied to charges for non-utility Services last A Customer may direct Combined Bill payments by contacting the Utility prior to the due date. For all other payments, the Utility is not obligated to direct payments Payments in excess of the charges for applicable active Utility Services will be applied to inactive Utility Services balances and prorated according to the balances of the inactive Utility Services. 3.4 Adjustments Following Estimated Bills. Where the Utility has billed based on estimated consumption, the first charge after a Meter reading is obtained shall be the difference between the actual reading and the estimated reading charged in accordance with the Utility s Rate Schedules. 3.5 Requested Meter Readings. Upon request of a Customer, the Utility will make a special reading of the Customer s Meter at a time other than the time of a regularly scheduled reading for the charge prescribed in the Utility s Rate Schedules. The Utility, however, shall have no duty to issue a special bill based on such off-cycle reading. 3.6 Remote Meter Reading Service. Remote Meter reading service is available to Customers being served through 5 / 8 -inch, 3 / 4 -inch or 1-inch Meters. This service allows the Utility to read Meters located inside a structure without entering the structure; or Meters that are generally difficult to locate or in potentially unsafe locations. The equipment to accomplish this service will be furnished, installed, maintained and replaced, if necessary, and owned by the Utility. A remote Meter reading device is a fixture at the Premises where it is installed and will not be moved to another location without the Utility s written consent.

16 Indianapolis, Indiana ORIGINAL PAGE NO. 15 Whenever the Utility, during normal working hours (as set forth on is unable to read a Customer s Meter for twelve consecutive months, the Utility shall require installation of a remote Meter reading device. Once a remote Meter reading device is installed, it will remain in service until the Service Pipe to the Premises is replaced, in which event the inside Meter shall be relocated to an outside Meter pit approved by the Utility and located on the Customer s property adjacent to or near the Public Right-of-Way or Easement line. 3.7 Leakage Allowance Underground leaks. Allowance for underground Service Pipe leaks or leaks in crawl spaces or concrete floors (but not leaks in underground irrigation systems) will be 75 percent of the charge for wasted water estimated from the beginning date of the leak to the date of repair, which period shall not exceed two regular reading periods (as provided for under Rule 3.1) unless extended by missed readings. The Utility will inspect the Premises to determine the cause of the leak. Wastage will be considered as the excess consumption over normal usage, obtained by reference to the Customer s consumption record. If there is no consumption record, the average consumption for the previous calendar year for the appropriate Customer classification will be used as the normal consumption. An adjustment will be given only after the Customer has corrected the condition causing the leak and the Premises has been inspected by the Utility to determine that repairs have been properly made Other types of hidden leaks. Allowance for other types of hidden leaks (but not leaks in underground irrigation systems) will be 50 percent of the charge for wasted water. The period adjusted shall not exceed one regular reading period (as provided for under Rule 3.1) unless extended by missed readings. Such allowance will be considered only one time per Customer per service address, and only when all the following conditions exist: (a) consumption is at least double normal usage, (b) consumption is at least 2,000 cubic feet more than normal, (c) total consumption for the reading period exceeds 2,800 cubic feet, (d) circumstances indicate that a leak exists or had existed, (e) the leak shall have been hidden from open view, including toilet leaks and other concealed plumbing leaks, and (f) repairs have been made. Wastage will be determined as indicated in Rule An adjustment will be given only after the Customer has corrected the condition causing the leak to the Utility s satisfaction As set forth in Rule 4.3.1, the Utility may disconnect service to the Customer after notice as provided in Rule 4.4, for the failure to repair any leaks in the Customer s water pipes, in the Service Pipes or appurtenances between the Public Right-of-Way or Easement in which the Main is located and the Meter, or in any private fire system or unmetered facilities. 3.8 Billing Errors. All billing errors, including incorrect tariff applications, will be adjusted by the Utility to the known date of error or for a period of one year, whichever period is shorter. 3.9 Adjustments Due to Meter Error. If a Meter is found to have a percentage of error greater than two percent during a test conducted by the Utility or the Commission at the request of the Customer, in accordance with these rules, the following adjustments of bills shall be made: Fast Meters. When a Meter is found to have a positive average error i.e., is fast, in excess of two percent, the Utility will refund or credit to the Customer s account the amount in excess of that determined to be an average charge for one-half of the time elapsed since the previous test, or one year, whichever is shorter. This average charge shall be calculated on the basis of units registered on the Meter over corresponding periods, either prior to or subsequent to the period for which the Meter is determined to be fast. No part of a Monthly Service Charge as set forth on the Utility s Rate Schedules will be refunded.

17 Indianapolis, Indiana ORIGINAL PAGE NO Slow Meters. When a Meter is stopped or found to have a negative average error i.e., is slow, in excess of two percent, the Utility will charge the Customer an amount estimated to be the average charge for one-half of the time elapsed since the previous test, or one year, whichever period is shorter. This average charge shall be calculated on the basis of units registered on the Meter over corresponding periods, either prior to or subsequent to the period for which the Meter is determined to be slow or stopped. Such charge will be made only in cases where the Utility is not at fault for allowing the stopped or slow Meter to remain in service Aggregated Meter Reading. Meter readings for a Premises will be aggregated for billing purposes, in lieu of installation of a master meter, where the Customer would be entitled to a master meter for the Premises under the Utility s current rules but was previously unable to install a master meter due to rules of the Utility then in effect. The monthly charge for this service will be pursuant to the Multiple Meter Aggregated Billing Charge as reflected on Appendix A. This rule is applicable only with respect to Service Pipe and Meter installations for which a written request for aggregated Meter readings and billings was made to, and approved by, the Utility s predecessor, the Department of Waterworks of the City of Indianapolis Adjustment for Water Used Through a Fire Meter. If a Customer receives water service through a Service Pipe in which a Fire Meter is installed, and water is needed and used because of a fire, the Utility, upon written notice of and within 30 days after such use, will adjust the charges owed by the Customer for the metered water service to reflect water used solely for non-fire service purposes. The adjustment will be based upon the Customer s average monthly consumption for non-fire service purposes during the previous twelve months or for such period as the Customer has received water service from the Utility for non-fire service purposes if less than twelve months. RULE 4. DISCONNECTION OF SERVICE 4.1 Upon Customer s Request. A Customer desiring disconnection of service must notify the Utility at least three (3) working days in advance of the day on which disconnection is desired. The Utility will endeavor to disconnect the service within three (3) working days of the requested disconnection date. The Customer shall remain responsible for all service used and the related billings until service is disconnected pursuant to the Customer s notice, except that the Customer shall not be liable for any service rendered more than three working days after the requested disconnection date, as determined by the Utility. 4.2 Without Customer s Request and Without Notice. The Utility may disconnect water service to a Customer without request by, or prior notice to, the Customer if: there exists an unapproved cross-connection of a Customer s water pipes to any other source of water supply or any other condition about the Customer s Premises that might cause contamination of the public water supply or otherwise be dangerous or hazardous to life, physical safety or property; there is an outstanding order of a court, the Commission or other duly empowered authority directing disconnection; a fraudulent or unauthorized use of water is detected by the Utility, and the Utility has reasonable grounds to believe the Customer is responsible for such use;

18 Indianapolis, Indiana ORIGINAL PAGE NO the Meter or any of the Utility s regulating or measuring equipment has been tampered with, and the Utility has reasonable grounds to believe that the Customer is responsible for such tampering; or the Customer fails to meet the terms of the Utility s 24-hour payment arrangement described in Rule Without Customer s Request But With Notice. The Utility may disconnect water service to a Customer for any of the following reasons, provided it notifies the Customer as set forth here: the Customer fails to repair any leak in the Customer s water pipes, Service Pipes or appurtenances between the Public Right-of-Way or Easement in which the Main is located and the Meter, or in any private fire system or unmetered facilities; the Customer vacates the Premises or fails to pay his/her water or wastewater bills or other charges related to his water or wastewater utility service installations or facilities in accordance with these rules and the Utility s Rate Schedules, the CWA Authority s Terms and Conditions for Sewage Disposal Service, or otherwise violates any of these rules; the nonpayment of a delinquent bill; the Customer installs a new Service Pipe or appurtenances or alters or removes the existing Service Pipe or appurtenances, including the Meter, without the Utility s written consent; or the Customer fails to remedy a condition or use on his Premises which, in the Utility s judgment, endangers the Utility s distribution system. If service is to be disconnected for any of the foregoing reasons, the Utility shall, at least seven (7) calendar days (fourteen (14) calendar days in the case of a Residential Customer) prior to the proposed disconnection, mail or personally deliver notice to the Customer or a responsible Person on the Premises, at the address of the Customer shown on the records of the Utility. The notice will be clearly marked as a disconnection notice and will state the date and reason for the proposed disconnection. The notice will also contain the Utility s telephone number which the Customer may call during regular business hours for further information. In the case of disconnection of a Residential Customer, the notice will also contain a reference to the pamphlet furnished by the Utility to each of its Customers for information as to the Residential Customer s rights. 4.4 Procedure for Involuntary Disconnection of Residential Customers. Immediately preceding the disconnection of Utility Services to a Residential Customer, the Utility s employee will attempt to identify himself/herself to the Residential Customer or other responsible Person then at the Premises. The employee will announce the purpose of the visit, and a record of the visit will be maintained for at least thirty (30) days. The Utility employee will also attempt to inform the Residential Customer or other responsible Person of the reason for disconnection. If the reason for disconnection is nonpayment, the Utility employee will provide the Residential Customer or other responsible Person with the amount of any delinquent Utility Services bill. The Utility employee will request from the Residential Customer any available verification that the reason for disconnection of service is no longer valid (such as, but not limited to, written evidence that the delinquent bill has been paid or evidence that the conditions, circumstances or practices which caused the disconnection have been corrected) or that the reason of disconnection is currently in dispute and under review, pursuant to Rule 11.

19 Indianapolis, Indiana ORIGINAL PAGE NO. 18 Through its employee, the Utility may accept payment or offer the Utility s 24-hour payment arrangement as an alternative to disconnection. Upon the presentation of satisfactory evidence, or acceptable payment, or acceptance by the Customer or other responsible party of the Utility s 24-hour payment arrangement, service will not be disconnected. The Utility employee is not required to request payment or offer the Utility s 24-hour payment arrangement as an alternative to disconnection. When the employee has disconnected the service, the employee will give to a responsible Person at the Residential Customer s Premises, or if no one is at home, will leave at an entry way on the Premises, a notice stating that service has been disconnected and the telephone number of the Utility where the Customer may arrange to have service reconnected. 4.5 Duplicate Notice Protection Plan. Effective October 1, 2012, a Residential Customer may request the Utility notify a predesignated third party of a Utility Service disconnection notice issued to the Residential Customer. Such request shall be made in writing in the form of a Duplicate Notice Protection Plan Enrollment Application. When requested, the Utility shall notify the predesignated third party, by mail, of the pending Utility Services disconnection at the time the Utility renders the disconnection notice to the Residential Customer. The Utility may restrict the use of the Duplicate Notice Protection Plan to its Residential Customers who are elderly, handicapped, ill, or otherwise unable to act upon a service disconnection notice, as determined by the Utility. 4.6 Postponement of Disconnection of a Residential Customer for Medical Reasons. Except in the case of disconnection for any of the reasons set forth in Rule 4.2, the Utility will postpone the disconnection of Utility Service to a Residential Customer for ten (10) days if, prior to the disconnect date specified in the disconnect notice, the Customer provides the Utility with a medical statement from a licensed physician or public health official stating that such disconnection would be a serious and immediate threat to the health or safety of a designated Person in the household of the Residential Customer. The postponement of disconnection will be continued for one additional 10-day period upon the Customer furnishing the Utility an additional medical statement dated on or before the end of the first 10-day period. 4.7 Other Circumstances Postponing Disconnection of Residential Customer. The Utility will not disconnect service to a Residential Customer who: fails to pay for water or sewage disposal services rendered at a different Premises, metering point, residence, or location, unless such bill has remained unpaid for at least forty-five (45) days, or fails to pay for water or sewage disposal services to a previous occupant of the Premises served, unless the Utility has reason to believe the Customer is attempting to defraud the Utility by using another name, or Prior to the disconnect date specified in the disconnect notice, establishes to the Utility s satisfaction the existence of a financial hardship as the reason for his inability to pay the full amount due and (a) pays at least $10 or one-tenth ( 1 / 10 ) of the delinquent bill, whichever is less, (b) agrees to pay the remainder of the outstanding bill within three months, (c) agrees to pay all undisputed future bills for service as they become due and (d) has not breached any similar agreement with the Utility within the past twelve months. The terms of the agreement must be in writing. The Utility may add to the Residential Customer s outstanding bill a Late Payment Charge in the amount prescribed in the Utility s Rate Schedules, or is unable to pay a bill which is unusually large due to prior incorrect reading of the Meter, incorrect application of the Utility s Rate Schedules, incorrect connection or functioning of the Meter, prior estimates where no actual reading was taken for over two months, a stopped or slow Meter or remote Meter

20 Indianapolis, Indiana ORIGINAL PAGE NO. 19 reading device, or any human or mechanical error of the Utility, and (a) pays an amount at least equal to the Customer s average bill for the twelve (12) bills immediately preceding the bill in question, (b) agrees to pay the remainder within three months, and (c) agrees to pay all undisputed future bills for service as they become due. The terms of the agreement must be in writing. The Utility may not add to the Customer s outstanding bill any Late Payment Charge. 4.8 Time of Disconnection. In cases of disconnection of service for nonpayment, the Utility will disconnect service between the hours of 8:00 a.m. and 3:00 p.m., prevailing local time, except that requested disconnections and disconnections for any reasons set forth in Rules 4.2 and 4.3, above, may be made at any time. Disconnections of service for nonpayment will be made on days on which the Utility s office or call center is open to the public and before twelve noon (12:00 noon) of the day immediately preceding a day on which the Utility s office or call center is to be closed to the public. 4.9 Remedies Not Exclusive. The remedies provided to the Utility in this Rule 4 shall not be exclusive and shall be in addition to any other remedies which the Utility has at law or in equity Continuation of Service Pending Disposition of Complaint. If a Customer receiving service has paid and continues to pay all undisputed charges, the Utility shall not disconnect any service related to the disputed charges: (a) while the Utility s proposed resolution is under review by the Commission s Consumer Affairs Division or the Commission; or (b) sooner than ten (10) days after a decision by the Commission s Consumer Affairs Division or the Commission. If a Customer and the Utility cannot agree what portion of the charges in a bill are undisputed, to avoid disconnection, the Customer should pay on the disputed bill an amount equal to one twelfth ( 1 / 12 ) of the estimated annual billing for service to be rendered to the Customer. For a Customer who has been a Customer for at least twelve (12) months, the estimate will be based on the Customer s average bill for the twelve (12) months immediately preceding the disputed bill Reconnection. After disconnection of water service to a Premises in accordance with these rules, the Utility will reconnect the service to a Premises as soon as reasonably possible, but at least within one (1) working day after it is requested to do so, if: (1) all conditions, circumstances or practices which caused the disconnection have been corrected, (2) all unpaid bills for water or sewage disposal service have been paid, (3) the deposit, if required by the Utility in accordance with Rule 2.1 above, has been made by the Customer, (4) a responsible Person is present in the Premises to see that all water outlets are closed to prevent damage from escaping water, and (5) the Customer has paid the Utility s Reconnection Charge as prescribed in the Utility s Rate Schedules on Appendix B. RULE 5. METERS 5.1 Ownership and Size of Meter and Pit. All Meters shall be owned, installed, removed and maintained by the Utility. The Utility shall determine the kind and size of Meter to be used in connection with any Service Pipe. Except as provided in Rule 5.3, all Meter pits, Meter pit covers and other materials comprising the Meter pit facilities shall be purchased, owned, installed, removed, and maintained in a safe manner by the Customer. Repair to or replacement of missing or damaged Meter pit lids for public safety reasons shall be made by the Utility, but at the Customer s expense. Each Customer shall pay a fee for installing a Meter as set forth in Appendix A of the Utility s Rate Schedules.

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