Integration Model for Students Relation Management System to Improve Higher Education Communities Quality

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1 Integration Model for Students Relation Management System to Improve Higher Education Communities Quality Ayman E. Khedr 1 1 Information Systems Department, Faculty of Computers and Information, Helwan University, Cairo, Egypt aymankhedr@helwan.edu.eg; aymankhedr@gmail.com Abstract - This Study presents an intelligent agent model for Management Information System (MIS) of higher education communities. This model based on the qualitative and quantitative methodology for Electronic Students Relationship Management System (E-SRMS) for high education faculties to support the high performance and quality management operations for high educational Organization. We are using in this study the techniques of programming base on Web2.0 and Information Technology (IT) infrastructure to design this model. Also we cover the organization, management and technology dimensions of information system for High Educations Faculties Communities (HEFC). These dimensions are related to the behavior and technical hierarchical structure for HEFC which effects directly in competitive forces that play importance role to satisfy the survival for it. This is forces aid to present high quality performance for an educational services and researches. Keywords: Educations Faculties Communities (HEFC); Management Information System (MIS); Information Technology (IT); Electronic Students Relationship Management System (E-SRMS); 1 Introduction These are instructions for authors typesetting for the WORLDCOMP 12 (Monte Carlo Resort, Las Vegas, Nevada, U.S.A. July 16-19, 2012). This template has been prepared using the required format (Microsoft Word version 6.0 or later). Today the world becomes as a one village by using the different tools for many types of communications and internet. These tools contribute to reach the educational operations for higher educational communities. Also help to increasing the exchanging for educational information which is related with educational processes and research. That is lead to fast development in different sciences fields. This field reacts with our life and our requirements to continuity with the future requirements. From all the previous we need to support these educational operations by all requirements surround 24 hour over the earth to go with the sciences train to make sunny futures for next generations and building the bases of the future science and contributes to design new higher educational communities frame work have a stander measurements for management system to high educational universities over internet. This paper is divided into six sections. Section 2 presents surveys and lecture reviews for previous work in student's relation management system and proposed model to design a framework for E-SRMS System are presented in section 3. Section 4 presents an Integration Frame Work Model for MIS Based on E-SRMS and present a case study for E-SRMS that is related with faculty of computers and information, Helwan University. Finally section 6, presents conclusion and future work for this study. 2 Survey and previous work García[5], presented a Virtual E-Learning model for the Higher Education based on Web 2.0. This model as shown in figures 1, 2 to explorer the all operations that is related with electronic educational process. Figure 1 illustrates the. graphic representation of the Virtual Model Learning and, Figure 2 illustrates the construction of the knowledge. Management system. Moraru [6] used modern IT and software programs in teaching physics and chemistry curriculum to assessment the study lesson and make comparative analysis between traditional and modern techniques.

2 and groups according to academic disciplines to determine UTAUT independent variables as shown performance expectancy (PE), effort expectancy (EE), social influence (SI) and facilitating condition (FC) will impact on behavior intention (BI) differently and BI with FC will also impact on use behavior (UB) differently when moderated by academic discipline [15].Tables 1 illustrate components of ADUTAUT model. Table1 ADUTAUT COMPONENTS Source: Orji, Determinant Performance expectancy (PE) Effort (EE) Expectancy Description Degree to which an individual believes that using the system will help attain gains in job performance The degree of ease associated with the use of the system Figure 1. Graphic representation of the Virtual Model Learning. Source: Garcia et al., Social (SI) Influence The degree to which an individual perceives that important others believe he or she should use the new system The degree to which an individual believes that an organizational and technical infrastructure exists to support use of the system The previous components related with other moderators Facilitating conditions (FC) such as the type of gender, age, experience, voluntariness of use, Academic Discipline etc. table 2 illustrates ADUTAUT moderator.. TABLE 2. ADUTAUT MODERATOR Source: Orji, Figure 2. Construction of the knowledge. Management system Source: Garcia et al., The effect of academic discipline on technology acceptance based on the effect of Unified Theory of Acceptance and Use of Technology (UTAUT) to produced Academic Discipline based Unified Theory of Acceptance and Use of Technology (ADUTAUT) model. UTAUT model are Electronic Library System (ELS) for university graduate students. When we making analysis and group for students Gender Age Moderator Experience Voluntariness of use Academic Discipline Behavioral Intention (BI) Use Behavior (UB) Description Gender roles have a strong psychological basis and are enduring. Age has an effect on attitudes. Effort is expected to decrease with Experience. If usage is voluntary or mandated Whether the person is in Engineering, Art & Science or Social Science faculty. The measure of the likelihood of an individual to employ the application. This measures the acceptance of the technology.

3 Figure 3 illustrate Nationality Based UTAUT (NBUTAUT) which shown the relation between ADUTAUT moderator and ADUTAUT components. Table 3: KM-CRM models and E-CRM models in four Source: Bhanu etal., Figure 3. Nationality Based UTAUT (NBUTAUT) Source: Orji, Another study presents an evaluation framework for Learning Management Systems (LMS) which several processes as the following Content Management: including content adding, importing, and other functions. Curriculum mapping and planning: including accessibility, lesson adding, and personalization, assignments and assessment Learner engagement and administration: including different administration and tracking tools for the learners and their behavior Tools and services: including discussion forums, , messaging. Bhanu [9]. Present a study for knowledge management (KM) perspective of electronic customer relationship management systems (E-CRM). This study has four E-CRM models. table3 illustrates the KM-CRM models and E-CRM models based on four E-CRM models. 3 The Proposed Model 3.1 Selecting the basic Entity that effect in the framework of E-SRMS System the faculty has basic entities such as : Topic, Student, Staff, Project, exam, location, etc. 3.2 Selecting the SRM roles that related with organization Administration business roles, services business roles, costumer business roles, transaction data flow between departments, determine the communication sets with system stakeholders, efficient and effective quality business roles. For each staff has more than one course or zero For each staff has more than one course or zero For each staff has more than one course or zero 3.3 Automated Transaction Data The new registration or any updating processing in data it must be transfer and execute for online publishing after making automate or manual administration review and testing

4 3.4 Maintaining the Integrity of the Specifications For any new specifications in any parts of system or when we adding a new parts or sub models for E-SRM system. It should be review, update and test the system to be integrity forever according to the architecture of SRM framework model 4 Integration Framework Model for MIS based on E-SRMS The synthesis framework discusses of E-SRMS the streaming data flow through the system. The framework illustrates immediately effective business decision for E-SRM system for specific an organization. This is framework include the all possible processes that executes in a strategic, management and operational levels in an organization. Figure 4. Illustrates the structure of Electronic Students Relationship Management System (E-SRMS) system for Faculty of computers and information (FCI) in Helwan University 5 Case Study : E-SRMS for Faculty of computers and information, Helwan University We need to Electronic SRM System for Faculty of computers and information (FCI), Helwan University to present electronic services for faculty users in over 24 hours. Also support them by specific services and other requirements to development the scientific and education life of research for Higher Education Communities. This is services such as: 5.1 Basic Entities for SRM system We determine basic entities and all requirements from available information and documentations for different stakeholders in FCI according to the user stats. 5.2 E-SRM Roles and Modules for FCI System. E-SRM of FCI system consists the following modules {Students, Staff, Projects, Thesis, Entertainments, Lectures Schedule, Faculty Map, Exams, Results, Conference}. The previous models have many relations between them, also it have some of roles determined by Owner or Egyptian universities requirements. Figure 5 illustrates FCI E-SRM system module. FCI E-SRM system modules Staff Surdent Project Topic and Lectures Schedule Entertainments Figure 4. Structure of E-SRM system for FCI Users will interact with the system through user interface component. We will have two types of users: backend users and front-end users. The backend users have the responsibility for managing the content of the web site. The front-end users include all site visitors. User interface process component will have the responsibility to check user privileges and to communicate with the database through data access logic component. Faculty Map Exams Results Conferences Figure 5. FCI E-SRM system modules

5 5.3 E-SRM Components for FCI System and Transaction Processes. E-SRM for FCI system consists two components "backend and front-end " which are interact automatically dynamic with inserting data in the previous modules. insertion or update process for Student member in FCI E- SRM system. E-SRM for FCI system has consists some of modules such as Students, Stuff, Projects, Thesis, Lectures Schedule, Exams, Results and Conference. We find a relation process between student and lecture schedule; relation process between Stuff and lecture schedule, relation process between Stuff, student and lecture schedule; relation process between student, thesis and Stuff; etc. 5.4 Maintaining the Integrity of the Specifications Any update or maintaining in system components or in any sub-model is integrity. SRMS have a high efficiency internal transaction processing mechanism to adding and removing or updating for any part of SRMS components. Figure 6 illustrates GUI for FCI E-SRM system to login Figure 7 GUI for FCI E-SRM system to add student Front end component provides the information retrieving/browsing/accessing functionalities, and is available for any site user. We explore some of front end GUI for end users where Figure 8. Illustrates the Exams times, location, level and topics etc, in FCI. Figure 9. Illustrates the Entertainment actives and Figure 10. Show student's results in FCI. Figure 6. GUI for FCI E-SRM system to login Now we discuss FCI E-SRM system components "backend and front-end " with attachment explain by using some example of GUI for FCI E-SRM system. Backend component provides the data management functionalities that enable each stockholder to enter/update/delete/publish data items. Figure 7 illustrates the Figure 8 GUI for Exams in FCI E-SRM system

6 7 References [1] Kenneth c. Laudon and Jane P.Laudon " Management Information Systems", Prentice Hall, [2] George Marakas and James A. O'Brien " Management Information Systems",McGraw-Hil, [3] Terry Felke, Web Development and Design Foundations with XHTML 4/E, Prentice Hall [4] Turban E., Others, Electronic Commerce 2010: A managerial perspective, Prentice Hall, Figure 9 GUI for Entertainment of FCI E-SRMS [5] VíctorGarcía, William Zambrano, "ELearning Model for the Higher Education based on Web 2.0"International Conference on Education and Management Technology, ICEMT [6] Moraru Silvia, Stoica Ioana, " E-Learning and Quality in Scientific Education", International Conference on Education and Management Technology, ICEMT [7] Farida Bhanu, Magiswary D.," Electronic Customer Relationship Management System (E-CRM):A Knowledge Management Perspective", International Conference on Education and Management Technology, ICEMT Figure 10 GUI for FCI E-SRMS to student's results 6 Conclusion and future work FCI E-SRMS model can be used in different faculties in different places. [8] Ahmed I Albarrak, Others, " Evaluating Learning Management Systems for University Medical Education", International Conference on Education and Management Technology, ICEMT [9] Rita Orji, "Effect of Academic Discipline on Technology Acceptance", International Conference on Education and Management Technology, ICEMT FCI E-SRMS model available over 24 hours for users and includes all information and faculty services. E-SRMS approach increase the flexibility of traditional and electronics management systems to the higher educational communities. In the future we hope to add new modules for E- SRMS model to satisfy the standers of international high educational to achieves the quality of performance operations in higher educational communities.