Employees technology acceptance of ERP systems in a Bulgarian car dealer company

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Employees technology acceptance of ERP systems in a Bulgarian car dealer company"

Transcription

1 Employees technology acceptance of ERP systems in a Bulgarian car dealer company Vladislav Damaskinov 1, Panayiotis H. Ketikidis 2, Adrian Solomon 3 1 The University of Sheffield International Faculty, CITY College, Greece, 2 The University of Sheffield International Faculty, CITY College, Greece, 3 South East European Research Centre, Greece, Although many businesses invest a lot of their capital on Enterprise Resource Planning ( ERP) systems, employees and other potential end-users may not adopt or utilize their full potential. Several theoretical models have been developed to explain and predict employee acceptance and utilization in business settings, such as the Unified Theory of Acceptance and Use of Technology (UTAUT). The present study set out to assess the acceptance technology of the ERP system using UTAUT in a sample of employees in a car dealer company in Bulgaria. The main outcome is to reveal how various factors affect employees during a technology adoption process and the effects those factors produce on a company s management practices. A mixed methods approach was used utilizing structured focus group interviews and a cross-sectional survey-based research. The mix of qualitative and quantitative methods exposed some similarities but also important differences in the UTAUT model application. A key finding of the current work is that the UTAUT model is applicable to a Bulgarian car dealership as it revealed significant potential net benefits for the company after its adoption. Specifically, the following findings were of particular significance: First, BI and FC do not affect AU; second, FC influences BI; third, gender affects FC; and fourth, SI and EE are correlated with BI. The study was limited by the short time over which it was conducted and the narrowly defined area of research. However, this also enables future researchers to expand the studied period and confront or validate the findings and recommendations offered here. Managers can also use the study to predict which factors might affect their employees when introducing a new technology or when updating a management system. This work advances the research methods used to evaluate the adoption of a novel management model in the Bulgarian car dealership industry. The advantages of the new model demonstrated in this study could increase the impact the model has across the firms within the industry. On a macro level, the study has broader implications for the advantages of technology adoption in a nowadays economy. Keywords: Technology acceptance, optimization, ERP 1. Introduction Bulgarian companies are striving to be competitive on the European market and to modernize the way they do business by relying more and more on information systems such as ERPs. However, the managers make no evaluation of the information systems that they introduce or already use in the company in order to assist with their operations and efficiency. This leads to many errors, not only in the systems, but in the whole working process. Employees cannot properly use the system, they do not know its functionalities, it is not suited for the specific business process etc. which at the end of the day leads to system rejection by the employees and loss of business value. 1

2 In order to assist in this matter, the academic and practice literature uses the Technology Acceptance Model (TAM) [3] for dealing with technology acceptance issues. This model aims to explore the factors and moderators that affect technology acceptance (TA) by an individual. Subsequently, other models were developed like TAM2, TAM 3, Unified Theory of Acceptance and Use of Technology (UTAUT) and they all aim to find out what helps and what hinders a person to adopt technology. These models have numerous practical applications, especially in the last few years when technology entered in all spheres of life. However, the application of such models in the Bulgarian market is non existing or in the best case very limited to specific sectors. In this context, the current paper aims to research the TAM model by identifying one of its suitable extension towards assessing the readiness of the Bulgarian market in terms of utilization of ERP systems. This will be achieved by focusing on an in-depth case study and mixed-method research on a large scale automobile dealer from Bulgaria. The remainder of the paper is structured as the following: the systematic literature review section for providing various views of selected authors are collected, analyzed and grouped in different sectors; the chosen methodology; data analysis and recommendations; and the conclusion sections which provides the final remarks. 2. Literature review The academic literature has been proactively analyzing different aspects of technology acceptance since the 1970 s. From the Theory of reasoned action [5], through the Technology acceptance model TAM [3], TAM2 [20] and UTAUT [21] until TAM3 [19] different scholars are trying to find out why users accept or decline to use a new technology. Although main reasons for that (such as PU and PEU) are considered identified, many authors try to prove that there are other factors with same or even higher importance. The first definition and structure of TAM is given by Davis [3]. He acknowledges the work of others like [12, 16] etc. concerning the issue of user acceptance but insists that their works have been insufficient and constrained. He conducts two studies and proves that PU and PEU are indeed powerful forces that can predict the level of technology acceptance. TAM is efficient because it uses simple and compact ways and terms to explain and/or predict potential future results. However, exactly its positive qualities are used by some authors to prove it is not as solid as it seems. Venkatesh and Davis [20] extended the TAM by adding additional theoretical constructs spanning social influence processes (subjective norm, voluntariness, and image) and cognitive instrumental processes (job relevance, output quality, result demonstrability, and perceived ease of use). One contribution of this method called TAM 2 is that it proves with sixty percent explanation rate the factors that influence PU. Other major addition to TAM is that fifty percent of the research was conducted with population that used mandatory systems. Other very important finding of TAM 2 is that job relevance is connected with output quality and influences the PU. This proves that TAM 2 is usable for prediction of technology acceptance of company employees working with new technologies. Furthermore, Venkatesh et al. [21] proposed a unified theory UTAUT (more business oriented) that aimed to combine the findings and positive aspects of eight prominent models. The UTAUT is more complicated than TAM, but it has many positive effects that justify its use. Trough UTAUT managers are able to better identify the reasons for acceptance or decline of 2

3 technologies that are implemented in their companies. UTAUT uses three intentions of use and two usage behavior determinants. Additional personal characteristics like age, gender, voluntariness and experience are set as key moderators. These moderators are very useful for managers and analyzers and help them make the right decisions whether to implement a new technology or no. Especially important proved to be gender and age. From there arise promising new possibilities for research and for experimentations between different age/gender combinations and their effect on technology acceptance. TAM 3 was introduced by [19]. The authors identified the need of a method that will allow better investigation of the effects of potential post and pre-interventions. These interventions should improve the ability of the user to adopt and accept information technologies. The authors believe that the relationships proposed in TAM 2 will be useful in TAM 3 and that there will be no crossovers. They claim that PEU of IT is strongly connected with self-efficacy believes and computer knowledge of the respective person. Based on these findings, the authors are convinced that there will be no influence from PEU determinants on PU. Three new relationships are proposed in TAM 3 1) experience - PEU - PU; 2) experience - computer anxiety - PEU; and 3) experience- PEU - BI. Most significant theoretical contributions of TAM 3 are its actual guidance and that it is comprehensive. It can be easily and successfully used for decision making in companies of any scale or industry. Authors that use TAM and its variations have always tried to explain the level of acceptance of new technologies in connection with the practical use and implementation of innovations in real business environment. Such are the works of [13, 10, 4]. They investigate technology acceptance in online banking and e-commerce environment. Sadeghi and Farokhian [13] concluded that acceptance can be increased by implementing education and increasing users knowledge. Mangin, et al. [10] investigated on-line use of banking operations and ascertained that TAM is strongly supported in French North-American banking. They also found perceived usefulness to be highly influential factor. Usefulness is the most important factor also according to Filimban and Aljahdali [4]. One major application area for TAM, in the context of this research, resides in ERP systems which are complex elements of each successful business information system. At the same time, often they are implemented without preliminary testing of user acceptance. Rarely managers survey the employees about their intend to use the system, do they feel confident and comfortable with the new system. ERP systems are also very dynamic and need constant changes and updates. This represents additional stress for their users. Acceptance of ERP systems is investigated by many authors like [6, 14, 8, 11]. They all believe that TAM and its successors can be used to predict acceptance of users of ERP and its updates. Gumussoy, Calisir and Bayram [6] and Kwahk and Lee [14] prove that PU and PEU have solid influence on acceptance of ERP systems. All are confident that education and/or training have positive impact on users of new ERP systems and can minimize negative effects on employees job satisfaction. Seymor, Makanya and Berrangé [14] use UTAUT to test end user acceptance of ERP. They concluded that often ERP could be fully installed and implemented but the end users might refuse or be reluctant to use all of its available features. According to this article, age was found to be important moderator between symbolic adoption and its antecedents. The authors also claim that it is more important to get end user to accept the ERP and use it properly than to simply install it. 3

4 Morris and Venkatesh [11] analyzed the impact of ERP introduction on job characteristics and job satisfaction. They discovered that ERP implementation can be quite stressful and can dramatically change job characteristics of the employees. They claim that training will increase the speed with which users will accept the new technology, will decrease the time for its full implementation and will reduce employees dissatisfaction. Managers might need to redesign existing business processes so the ERP systems can work and be fully operational in corporate environment. In spite of this broad international research, there is very limited attempt to investigate, using TAM or its extensions, the adoption of ERP systems in Bulgaria (some additional work is performed by [9] for example), in order to enable the Bulgarian business sector to fully take advantage of the lucrative outcomes offered by such systems. 3. Methodology Quantitative methods are the most used methods in TAM researches [17]. However, their limitations are: self-reporting, inability to control the environment, limitations of the answers only to the asked questions, there is no encouraging to examine the research phenomenon, assumption that the facts are true [7]. The current research will first use quantitative method (survey) to collect data from ERP system users (employees) and analyze relationships provided by the UTAUT model. Then, based on the results, further interviews will be conducted. This approach resembles the two-phase mixed study, explained by [2] in which they argue that mixed-method approaches enable better understanding of the problem. The two phases were conducted one after another with no more than one month period between them. Additionally, [15] used mixed method to study TA in education. According to him by using multiply methods the researcher adds depth to the analysis. Qualitative method further complements quantitative results. Thus, the proposed questionnaire will generalize and provide valid statistical data. It will allow to quickly determine which are the main relations between different variables of UTAUT. The additional interviews will give a chance to the researcher to control the environment, to go deeper and investigate the reasons behind some results of the questionnaire. In order to develop the questionnaire, the following research has been followed: For readiness for change (RFC) the author used [8]; For BI and AU, the author used Venkatesh and Bala [19]; For Perceived usefulness PU, Effort expectancy EE, Social Influence SI, Facilitating conditions FC the author used [21]; For PU and FC he also used [1]; For EE he also used [18]; For the demographic questions the author used [6]. The target population consisted of 119 employees in eight branches of the company throughout the country. After the completion of this phase, ten branch managers of this company were interviewed (5 women and 5 men) in order to obtain the required data. 4. Data analysis 4.1 Quantitative phase (survey) 4

5 The survey had 116 valid responses with the majority of the subjects: being above 40 years old (under 30: 25.86%; 30-40: 48.28%; over 40:25.86%), being male 74.14% (female: 25.86%), not having a degree (31.03%), having significant experience in this field (74.14%), and being more than 18 months in the company (83.62%) as well as having good computer literacy skills. Reliability testing has been performed in order to assure the quality of the results: Performance expectancy (PE): excluded item PE4 from the total, and obtained reliability Cronbach's α =.64; Effort expectancy (EE): excluded item EE3 from the total, and obtained reliability Cronbach's α =.69; Social influence (SI) scores were all OK and a mean score of all items was computed with Cronbach's α =.70; Facilitating conditions (FC): excluded item FC5 from the total, and obtained reliability Cronbach's α =.62; Regarding the Readiness for change (RFC): the two items do not make up a reliable scale which means that they will be used separately. Furthermore, a correlation analysis process revealed that: PE correlates with Age, EE, SI, FC and BI. From this analysis it can be concluded that older employees, whether men or women, are more willing to use the system if it will improve their results. EE - According to UTAUT, EE should be affected by Age, gender and experience. However, the results show that there is no correlation of EE with any of the moderators. However, it may be presumed that younger employees who are inexperienced are more confident and have no doubt that they won t need much effort to work with the system. Social influence. As the results show, SI correlates only with the moderator Gender. Opinions of others and their personal understanding of the status of the company will positively affect their intention to use the system. An important fact to be noted is that the moderators that exist in the UTAUT theory (age and experience) again have no influence on the connection between the factor and BI (this time SI-BI). This means that the Bulgarians do not recognize as relevant the opinion of others and have inherently disrespect of social norms. FC - According to this research FC does not correlate with any moderator but only with PE, SI, EE, and BI. This again contradicts strongly with the UTAUT model. BI - According to this research BI is dependent on age (r =.32, p <.05), gender (r =.18, p <.05) performance expectancy (r =.21, p <.05), social influence (r =.24, p <.05), and facilitating condition (r =.20, p <.05). These results correspond almost entirely with the UTAUT, except as stated above with the fact that FC influences BI and not AU. The analysis shows that employees intentions to use the ERP are stronger if they also hold stronger performance expectancies, perceive greater social influence to use the ERP, are older, are women and report more facilitating conditions. Consequently, in order to supplement and clarify the results of the correlation analysis, regression analysis has been performed. The UTAUT was tested at two levels: the first level included age, gender, education, and experience; second level included the UTAUT variables (PE, EE, FC, SI), and predicting intentions to use the system in the next six months. The results showed that an overall significant model (F = 3.68, p =.001) emerged predicting (Adjusted R2) 15.8% of the variance in intentions to use the system. The only significant predictors of intentions to use the ERP in the next six months were: age (β =.268, p =.005), and EE (β = -.228, p <.05). The results show that being older and expecting less effort significantly predicted intentions to use the ERP in the next six months. EE was significant predictor of usage intentions even after controlling for background demographic variables, such as gender and age. Still these results are a valuable addition to the correlation analysis results. They show that EE and age are valuable factors that influence at least 15.5% in their BI to use the system in next six months. 5

6 4.2 Qualitative phase (interviews) Five women and five men participated in consented interviews covering six main questions. The results for each questions are the following: Q1: All participants (except one male) responded that the main reason to use ERP systems is that they cannot do their job without it. The only one who does not give this answer, however, explained that his job without the program is possible, but it would be very difficult. Q2: It should be noted that all employees claim that despite the obstacles encountered, they will continue to use the system. That is why, in their minds, this question applies only to increase or decrease their intention to use the system (BI), but not the actual use of the system (AU). Q3: All respondents except one woman answered that the opinion of their colleagues is not important to them. The one employee that thinks her colleagues opinion is important to her says she feels better when others assess her work positively in the community. Q4: When answering this question, women are much more unanimous than men. All women are for training that should be conducted by the internal IT department. The reason is that the IT department is most familiar with both the specifics of the program and the internal working process. Q5: All participants believe that education helps them to accept technology. One interviewee specialized IT education, which helps him especially during training with the IT department. It reduces his EE, and helps him to use easily FC. Employees who except their main area of expertise also have IT knowledge will be able to accept technology and to increase their BI. They can use their knowledge to reduce technological problems and to introduce positive changes in the system. Q6:Here again there is a difference between men and women. While men unanimously felt that their working conditions do not need to improve, women have some issues. They believe that they need more working space and better computers and accessories (scanners, etc.). Once more, the research shows the greater needs of women of improved FC that will assist them in working with the system. Again, there is a clear distinction between factors that stimulate BI of men and women. Once more, the intention to use the system for women is stronger when they are provided with better FC. Men think that these factors are insignificant and don t consider them as something that will stimulate their BI. 4.3 Mixed analysis The findings of the 2 phases have been combined in one analysis: In the questionnaire correlation analysis, BI correlates with PE, SI and FC and EE does not correlate with any of the major factors. In the second interview question and partly in the third there is information that EE has an impact on BI of part of the employees. The qualitative approach proves that EE is a factor in the formation of BI, but also revealed a relationship between EE and gender. EE influences stronger BI of men than of women. The mixed approach confirmed that FC is another major factor that influences BI. The questionnaires correlation analysis showed that FC is correlating only with PE, SI, EE and BI. It does not appear related to the moderators age, gender, experience. 6

7 Author wants to address the relationship between FC and BI. The author confirmed this interaction between FC and BI during the interviews. For participants AU is constant. Regardless of any other circumstances, they use the system at work. All factors, including FC only affect their BI. Both, the questionnaire and the interviews, confirm the impact of PE on BI. The correlation between PE and BI is not particularly strong (r =.21, p <.05). However, in answer to the first interviews question hundred percent of the respondents indicated that PE is the most important factor influencing their intention to use the system. According to the correlation analysis SI does not correlate with BI and correlates only with gender. The regression analysis, however, reveals a link between BI and SI. On the other hand, in the interviews there is also a contradiction. In the answer of fourth question, two of the respondents claim they need assistance from the managers of the company in order to be able to easier introduce changes in the system. This answer shows the connection between SI and BI. Nevertheless, it is directly related to continuous innovation, a principle that has been introduced from one of the managers of the company and perhaps is a remnant of this influence. Experience - Same thing that the author said about Age, holds true for experience. Employees do not mention their experience as something that affects the way they perceive technology or technology changes. The correlation analysis also shows no correlation between experience and any of the major factors, BI and AU. Gender Analysis of this moderator gets the most benefit from the mixed method study. According to the correlation analysis, gender correlates with SI and BI. In interviews, however, the author found additional differences between men and women in their perception of technology acceptance. 5. Conclusions and recommendations 5.1 Summary Technology acceptance of an ERP system by employees of a Bulgarian car dealer company is very high. This is evidenced both by the large number of employees who responded to the questionnaire and by the answers of the respondents. The mandatory use of the ERP system is an additional incentive for employees to perceive and learn the system. They all unanimously said in interviews that they cannot do their job without using the system. Analysis shows that PE, FC, EE, and SI (even slightly) influence the BI of the employees to adopt the system and further encourages them to use it. The employees also support the Introduction of new updates. This is shown both in the questionnaire and interviews. In the survey results, the questions of RFC have high mean results. During the interviews, some of the employees themselves displayed a willingness to propose and implement changes in the ERP system. UTAUT model is applicable to the specific Bulgarian company which is the subject of this study. The study used different questions for the questionnaire and they gave concrete results that are highly relevant to the model. Correlations between the main factors of the model PE, EE, SI, FC and BI were found. In many cases influenced by moderators age and gender, and sometimes by experience. When comparing this study and UTAUT model of [21] the following links are confirmed to mach: The relationship between PE, EE, SI and BI; The influence of age on the relationship PE BI; 7

8 The influence of gender on the links EE-BI and SI BI. The fact that this study found the above links and that they affect technology acceptance of the respondents shows that the UTAUT model is applicable. It answers some of the questions why and how the employees of the Bulgarian car dealer company form their BI. This gives leeway for future researchers to use the model for their studies. However, the author did not find many of the links that [21] claims to be relevant within his UTAUT model. These missing connections are: FC does not correlate with AU and is not open to the influence between FC and AU; Age does not affect the relationship of EE and SI with BI; Gender does not affect PE - BI connection; Experience does not affect the relations of PE and EE with BI. It does not influence also the link FC with AU, because this link was not found in current research; Voluntariness of use has not been studied at all, because the use of the system is mandatory. There are several main reasons for the lack of these relationships: Mandatory use of the system - mandatory use of the system makes employees automatically assume that they should use it. On the other hand, gender does not affect the relationship PE - BI. Especially the interviews clearly reveal that the overall orientation of employees is to achieve their stated goals in the most rapid and quality manner. All employees are experienced Culture The results that Age does not moderate the connection between EE and SI with BI, may be due to cultural peculiarities of the Bulgarian people. SI does not exist prominently as company s policy of Bulgarian firms and thinking of the Bulgarians as a whole. The fact that Bulgaria was a communist country only 22 years ago also has its influence. It is important to note the presence of a new relationship between FC and BI, which is modified by gender. This relationship is not present in the UTAUT model. Venkatesh et al. [21] believe that FC is not relevant in the presence of EE and PE connections with BI. In this particular survey, however, there is a strong connection between FC and BI. Especially in the interviews, women employees consider FC to be a very important factor which influences their BI. The author did not observe this in men who do not consider FC to be important. Based on the above, this study may indicate that the UTAUT model is fully applicable to the selected car dealer Bulgarian company. Different results from those of [21] are particularly important for the practical application of research, but they also can be a sound basis for future studies. 5.2 Implications for Practice and recommendations for Future Research In general, all of the described recommendations for managers of the researched company can be used (more or less) with other companies. To what extent and whether there is a difference between men and women, or whether there are differences in the factors that influence BI and AU should be determined by a preliminary study of TA. Thus, companies should perform a similar analysis before implementing the system. In the company that is subject to this research, such preliminary study was never made. That led to many difficulties and problems for employees. A preliminary study will help the company to choose the right approach for 8

9 promotion of the ERP system. It will provide clarity on how and from what angle to approach the respective employees groups according to their age, gender and experience. Managers will be able to determine what is fundamentally the most important factor affecting the BI. This will remove obstacles before TA and achieve optimal intention among employees to use the system. Also, managers of companies that intend to use ERP systems should use all above described preliminary measures. Even if these systems are with mandatory use, the managers still should try to increase the BI of the employees. Enhanced BI will always result in better and more optimal AU, which will lead to stronger company and significantly better financial results. The results of the study provide numerous opportunities for future research. These can be: To deepen the study of TA in Bulgarian companies. To explore the resulting differences between current research and UTAUT model of Venkatesh et al. [21]. A study on the impact of UTAUT in Bulgarian company in which system use is voluntary and employees can perform their work without the system will also be very interesting. It is important to establish whether the experience can have effect on the connection of different factors and BI in other Bulgarian companies. It is interesting to investigate the influence of SI on BI. Future researchers can use the results of the questionnaire and interviews for their research. 5.3 Limitations of the Study The limitations of this study are the following: The study is localized on Bulgaria. The study focuses only on employees who use the system and they have to use it. This prevents the author to determine whether employees who are not required to use it and have no practical need for the system would like to work with it. Another limitation is the small number of employees interviewed. This implies subjective results. They may not represent the views of the majority group. This can be avoided if there is more time to conduct more thorough interviews with more employees. If possible, in future studies, the researchers should select target population with a greater difference in experience. 5.4 Conclusion This research aimed to reveal how various factors affect employees during a technology adoption process and the effects those factors produce on a company s management practices. This has been achieved by applying the UTAUT model on the adaptation of ERP systems by a car dealer company in Bulgaria. A mixed methods approach was used utilizing structured focus group interviews and a cross-sectional survey-based research. The mix of qualitative and quantitative methods exposed some similarities but also important differences in the UTAUT model application. A key finding of the current work is that the UTAUT model is applicable to a Bulgarian car dealership as it revealed significant potential net benefits for the company after its adoption. Specifically, the following findings were of particular significance: First, BI and FC do not affect AU; second, FC influences BI; third, gender affects FC; and fourth, SI and EE are correlated with BI. The study was limited by the short time over which it was conducted and the narrowly defined area of research. However, this also enables future researchers to expand the 9

10 studied period and confront or validate the findings and recommendations offered here. Managers can also use the study to predict which factors might affect their employees when introducing a new technology or when updating a management system. This work advances the research methods used to evaluate the adoption of a novel management model in the Bulgarian car dealership industry. The advantages of the new model demonstrated in this study could increase the impact the model has across the firms within the industry. On a macro level, the study has broader implications for the advantages of technology adoption in a nowadays economy. References 1 Burgess, L., Cooper, J and Sargent, J., Optimising User Acceptance of Mandated Mobile Health Systems (MHS): The epoc (electronic Point-of-Care) Project Experience, 21st Bled econference, ecollaboration: Overcoming Boundaries Through Multi Channel Interaction, June 15-18, 2008, Bled, Slovenia 2 Creswell, J. and Zhang, W., The Application of Mixed Methods Designs to Trauma Research. Journal of Traumatic Stress,22(6), pp Davis, F. D., Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13 (3), pp Filimban, G. and Aljahdali, S., Adoption of Technology Acceptance Model (TAM) to Electronic Commerce: A Statistical Meta-Analysis Approach. In Proceedings of SEDE'2009, pp.185~193 5 Fishbein, M., and Ajzen, I., Belief, attitude, intention and behavior: An introductionto theory and research. Reading, MA: Addison-Wesley 6 Gumussoy, C., Calisir, F. and Bayram, A., Understanding the behavioral intention to use ERP systems: An extended technology acceptance model IEEE IEEM, Singapore 7 Hughes, C., Qualitative and quantitative approaches. [online] Available at: < chingresearchprocess/quantitativequalitative/quantitativequalitative/ > [Accessed 10 October 2012] 8 Kwahk K-H and Lee, J.-N., The role of readiness for change in ERP implementation: Theoretical bases and empirical validation. Information & Management, 45, Maditinos, D., Tsaridis, C. and Grigoriadis, C., Internet Banking user acceptance: Evidence from Greece and Bulgaria. 5th HSSS Conference, Democritus University of Thrace, Xanthi, Greece, June Mangin, et al., E Testing Control, Innovation and Enjoy as External Variables to the Technology Acceptance Model in a North American French Banking Environment. International Business Research, 5(2) 11 Morris, M. and Venkatesh, V., Job characteristics and job satisfaction: understanding the role of enterprise resource planning system implementation. MIS Quarterly, 34(1), pp Robey, D. (1979) User Attitudes and Management Information System use Academy of Management Journai, 22(3), pp Sadeghi, T. and Farokhian, S., Electronic Banking Acceptance Model (EBAM) in Iran. World Applied Sciences Journal, 11 (5), pp Seymor, L., Makanya, W. and Berrangé, S, End-Users Acceptance of Enterprise Resource Planning Systems: An Investigation of Antecedents. 6th Annual ISOnEworld Conference, April 11-13, 2007, Las Vegas, NV 15 Smarkola, C., A mixed-methodological technology adoption study. In: Teo, T. ed., Technology Acceptance in Education. Rotterdam: Sense Publishers. Ch.2 10

11 16 Swanson, E. B. (1974). Management information systems: Appreciation and involvement. Management Science, 21, Turner, M. et all., Does the Technology Acceptance Model predict Actual Use? A Systematic Literature Review. Information & Software Technology, 52(5): Umrani-Khan, F. and Iyer, S., ELAM: A Model for Acceptance and Use of E-learning by Teachers and Students. The 4th International Conference on e-learning University of Toronto, July 2009, Toronto, Canada 19 Venkatesh, V. and Bala, H., 2008.Technology Acceptance Model 3 and a Research Agenda on Interventions. Decision Sciences, (39:2), Venkatesh, V., and Davis, F. D., A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Science, 46, Venkatesh, V., et all., User acceptance of information technology: Toward a unified view. MIS Quarterly, 27,

An Application of the UTAUT Model for Understanding Student Perceptions Using Course Management Software

An Application of the UTAUT Model for Understanding Student Perceptions Using Course Management Software An Application of the UTAUT Model for Understanding Student Perceptions Using Course Management Software Jack T. Marchewka Chang Liu Operations Management and Information Systems Department Northern Illinois

More information

User Behavior Research of Information Security Technology Based on TAM

User Behavior Research of Information Security Technology Based on TAM , pp.203-210 http://dx.doi.org/10.14257/ijsia.2014.8.2.21 User Behavior Research of Information Security Technology Based on TAM Wang Cheng 1 and Wang Shi-bo 1 1 School of Economics and Management of Qiqihar

More information

THE THEORY OF PLANNED BEHAVIOR AND ITS ROLE IN TECHNOLOGY ACCEPTANCE OF ELECTRONIC MEDICAL RECORDS IMPLEMENTATION

THE THEORY OF PLANNED BEHAVIOR AND ITS ROLE IN TECHNOLOGY ACCEPTANCE OF ELECTRONIC MEDICAL RECORDS IMPLEMENTATION THE THEORY OF PLANNED BEHAVIOR AND ITS ROLE IN TECHNOLOGY ACCEPTANCE OF ELECTRONIC MEDICAL RECORDS IMPLEMENTATION Elaine Seeman, Department of Management Information Systems College of Business, East Carolina

More information

EXAMINING HEALTHCARE PROFESSIONALS ACCEPTANCE OF ELECTRONIC MEDICAL RECORDS USING UTAUT

EXAMINING HEALTHCARE PROFESSIONALS ACCEPTANCE OF ELECTRONIC MEDICAL RECORDS USING UTAUT EXAMINING HEALTHCARE PROFESSIONALS ACCEPTANCE OF ELECTRONIC MEDICAL RECORDS USING UTAUT Matthew J. Wills, Dakota State University Omar F. El-Gayar, Dakota State University Dorine Bennett, Dakota State

More information

ANALYSIS OF USER ACCEPTANCE OF A NETWORK MONITORING SYSTEM WITH A FOCUS ON ICT TEACHERS

ANALYSIS OF USER ACCEPTANCE OF A NETWORK MONITORING SYSTEM WITH A FOCUS ON ICT TEACHERS ANALYSIS OF USER ACCEPTANCE OF A NETWORK MONITORING SYSTEM WITH A FOCUS ON ICT TEACHERS Siti Rahayu Abdul Aziz 1, Mohamad Ibrahim 2, and Suhaimi Sauti 3 1 Universiti Teknologi MARA, Malaysia, rahayu@fskm.uitm.edu.my

More information

Cloud Computing: A Comparison Between Educational Technology Experts' and Information Professionals' Perspectives

Cloud Computing: A Comparison Between Educational Technology Experts' and Information Professionals' Perspectives Noa Aharony 1 Cloud Computing: A Comparison Between Educational Technology Experts' and Information Professionals' Perspectives Noa Aharony Department of Information Science, Bar-Ilan University Noa.aharony@biu.ac.il

More information

Students Acceptance on Document Sharing through Online Storage System

Students Acceptance on Document Sharing through Online Storage System Students Acceptance on Document Sharing through Online Storage System Wan Hussain Wan Ishak, Fadhilah Mat Yamin, Amlus Ibrahim Universiti Utara Malaysia, Sintok, Kedah, Malaysia Email: hussain@uum.edu.my

More information

Complementing Classroom Teaching with an Internet Course Website: Does Gender and Race Matter

Complementing Classroom Teaching with an Internet Course Website: Does Gender and Race Matter Complementing Classroom Teaching with an Internet Course Website: Does Gender and Race Matter T. Ramayah School of Management, Universiti Sains Malaysia, 11800 Penang, MALAYSIA Abstract This research looks

More information

UNDERSTANDING EXPLORATORY USE

UNDERSTANDING EXPLORATORY USE UNDERSTANDING EXPLORATORY USE OF ERP SYSTEMS 1 Rui D. Sousa Terry College of Business University of Georgia rsousa@uga.edu Dale L. Goodhue Terry College of Business University of Georgia dgoodhue@terry.uga.edu

More information

Mobile Stock Trading (MST) and its Social Impact: A Case Study in Hong Kong

Mobile Stock Trading (MST) and its Social Impact: A Case Study in Hong Kong Mobile Stock Trading (MST) and its Social Impact: A Case Study in Hong Kong K. M. Sam 1, C. R. Chatwin 2, I. C. Ma 3 1 Department of Accounting and Information Management, University of Macau, Macau, China

More information

Adoption Theories in Enterprise Resource Planning (ERP) of Health Service for the 21st Century. Sakonnan Huncharoen, Namon Jeerungsuwan

Adoption Theories in Enterprise Resource Planning (ERP) of Health Service for the 21st Century. Sakonnan Huncharoen, Namon Jeerungsuwan Adoption Theories in Enterprise Resource Planning (ERP) of Health Service for the 21st Century Sakonnan Huncharoen, Namon Jeerungsuwan King Mongkut's University of Technology North Bangkok, Thailand 0448

More information

Jurnal Teknologi CONTINUOUS USE OF ONLINE STORAGE SYSTEM FOR DOCUMENT SHARING. Full Paper. Fadhilah Mat Yamin a*, Wan Hussain Wan Ishak b

Jurnal Teknologi CONTINUOUS USE OF ONLINE STORAGE SYSTEM FOR DOCUMENT SHARING. Full Paper. Fadhilah Mat Yamin a*, Wan Hussain Wan Ishak b Jurnal Teknologi CONTINUOUS USE OF ONLINE STORAGE SYSTEM FOR DOCUMENT SHARING Fadhilah Mat Yamin a*, Wan Hussain Wan Ishak b a School of Technology Management & Logistics, College of Business, Universiti

More information

INVESTIGATION OF EFFECTIVE FACTORS IN USING MOBILE ADVERTISING IN ANDIMESHK. Abstract

INVESTIGATION OF EFFECTIVE FACTORS IN USING MOBILE ADVERTISING IN ANDIMESHK. Abstract INVESTIGATION OF EFFECTIVE FACTORS IN USING MOBILE ADVERTISING IN ANDIMESHK Mohammad Ali Enayati Shiraz 1, Elham Ramezani 2 1-2 Department of Industrial Management, Islamic Azad University, Andimeshk Branch,

More information

CHAPTER 5: CONSUMERS ATTITUDE TOWARDS ONLINE MARKETING OF INDIAN RAILWAYS

CHAPTER 5: CONSUMERS ATTITUDE TOWARDS ONLINE MARKETING OF INDIAN RAILWAYS CHAPTER 5: CONSUMERS ATTITUDE TOWARDS ONLINE MARKETING OF INDIAN RAILWAYS 5.1 Introduction This chapter presents the findings of research objectives dealing, with consumers attitude towards online marketing

More information

User Acceptance of Information Technology

User Acceptance of Information Technology User Acceptance of Information Technology An Empirical Study of It's Learning Martin Grønland Master of Science in Computer Science Submission date: June 2010 Supervisor: Tor Stålhane, IDI Norwegian University

More information

Evaluating User Acceptance of Online Banking Information Systems: An Empirical Case of Pakistan Paper 18

Evaluating User Acceptance of Online Banking Information Systems: An Empirical Case of Pakistan Paper 18 Evaluating User Acceptance of Online Banking Information Systems: An Empirical Case of Pakistan Paper 18 Fida Hussain Chandio fida.chandio@brunel.ac.uk ABSTRACT Pakistan banking sector has gone through

More information

PREDICTING ACCEPTANCE OF ELECTRONIC MEDICAL RECORDS: WHAT FACTORS MATTER MOST?

PREDICTING ACCEPTANCE OF ELECTRONIC MEDICAL RECORDS: WHAT FACTORS MATTER MOST? PREDICTING ACCEPTANCE OF ELECTRONIC MEDICAL RECORDS: WHAT FACTORS MATTER MOST? Shanan G. Gibson & Elaine D. Seeman College of Business, East Carolina University gibsons@ecu.edu; seemane@ecu.edu ABSTRACT

More information

Proposal for the Doctoral Colloquium of the 9 th International Marketing Trends Conference

Proposal for the Doctoral Colloquium of the 9 th International Marketing Trends Conference Proposal for the Doctoral Colloquium of the 9 th International Marketing Trends Conference Provisional Title: Acceptance of innovative Self-Service-Technologies are there differences between men and women?

More information

NANYANG TECHNOLOGICAL UNIVERSITY

NANYANG TECHNOLOGICAL UNIVERSITY NANYANG TECHNOLOGICAL UNIVERSITY Division of Information Studies Wee Kim Wee School of Communication & Information Digitally Mediated Fitness Games for Corporate Wellness CI6299 Critical Inquiry Proposal

More information

Brunel Business school Doctoral Symposium 28 th & 29 th March 2011

Brunel Business school Doctoral Symposium 28 th & 29 th March 2011 Student First Name: Hala Student Surname: Al Khatib Copyright subsists in all papers and content posted on this site. Further copying or distribution by any means without prior permission is prohibited,

More information

The Conceptualization of Integrated Consumer Health Informatics Utilization Framework

The Conceptualization of Integrated Consumer Health Informatics Utilization Framework The Conceptualization of Integrated Consumer Health Informatics Utilization Framework Norfadzila, S.W.A., Balakrishnan, V., A. Abrizah Abstract The purpose of this paper is to propose an integrated consumer

More information

Comparison of Consumers behavioral intention towards. Credit Card Mobile Payment and Octopus Mobile Payment. in Hong Kong

Comparison of Consumers behavioral intention towards. Credit Card Mobile Payment and Octopus Mobile Payment. in Hong Kong Dr Ludwig Chang, FDS Comparison of Consumers behavioral intention towards Credit Card Mobile Payment and Octopus Mobile Payment in Hong Kong BY Lo Ka Foon 12001082 Information Systems and e-business Management

More information

PHYSICIANS ACCEPTANCE OF WEB-BASED MEDICAL ASSESSMENT SYSTEMS: FINDINGS FROM A NATIONAL SURVEY

PHYSICIANS ACCEPTANCE OF WEB-BASED MEDICAL ASSESSMENT SYSTEMS: FINDINGS FROM A NATIONAL SURVEY PHYSICIANS ACCEPTANCE OF WEB-BASED MEDICAL ASSESSMENT SYSTEMS: FINDINGS FROM A NATIONAL SURVEY Bengisu Tulu School of Information Science Claremont Graduate University bengisu.tulu@cgu.edu Brian Hilton

More information

Exploring the Antecedents of Electronic Service Acceptance: Evidence from Internet Securities Trading

Exploring the Antecedents of Electronic Service Acceptance: Evidence from Internet Securities Trading Exploring the Antecedents of Electronic Service Acceptance: Evidence from Internet Securities Trading Siriluck Rotchanakitumnuai Department of Management Information Systems Faculty of Commerce and Accountancy

More information

Investigating the Effect of Consumer Traits on the Relative Importance of TAM Constructs in an E-Commerce Context

Investigating the Effect of Consumer Traits on the Relative Importance of TAM Constructs in an E-Commerce Context Investigating the Effect of Consumer Traits on the Relative Importance of TAM Constructs in an E-Commerce Context Thijs L.J. Broekhuizen 1 ; Eelko K.R.E. Huizingh 2 1 Assistant Professor, University of

More information

Evaluating Erp Usage Behavior Of Employees And Its Impact On Their Performance: A Case Of Telecom Sector

Evaluating Erp Usage Behavior Of Employees And Its Impact On Their Performance: A Case Of Telecom Sector P a g e 34 Vol. 10 Issue 9 Ver.1.0 September 2010 Global Journal of Computer Science and Technology Evaluating Erp Usage Behavior Of Employees And Its Impact On Their Performance: A Case Of Telecom Sector

More information

A Study on Customer Satisfaction in Mobile Telecommunication Market by Using SEM and System Dynamic Method

A Study on Customer Satisfaction in Mobile Telecommunication Market by Using SEM and System Dynamic Method A Study on in Mobile Telecommunication Market by Using SEM and System Dynamic Method Yuanquan Li, Jiayin Qi and Huaying Shu School of Economics & Management, Beijing University of Posts & Telecommunications,

More information

An Investigation of the Factors Influencing the Adoption of E-Health Services:

An Investigation of the Factors Influencing the Adoption of E-Health Services: An Investigation of the Factors Influencing the Adoption of E-Health Services: The Case for Selected Hospitals in Lagos State, Nigeria 1 Senanu Okuboyejo & 2 Valerie Ochiotu Department of Computer and

More information

Modeling Customer Behavior in Multichannel Service Distribution: A Rational Approach D. Heinhuis

Modeling Customer Behavior in Multichannel Service Distribution: A Rational Approach D. Heinhuis Modeling Customer Behavior in Multichannel Service Distribution: A Rational Approach D. Heinhuis Appendix 4 Summary Research question Most organizations have innovated their distribution strategy and adopted

More information

TRUST AND USER ACCEPTANCE OF MOBILE ADVERTISING

TRUST AND USER ACCEPTANCE OF MOBILE ADVERTISING TRUST AND USER ACCEPTANCE OF MOBILE ADVERTISING Samer Barakat, Management Information Systems Department, Faculty of Economics & Administrative Science, Applied Science Private University, Jordan sbarakat@asu.edu.jo

More information

Exploring the Drivers of E-Commerce through the Application of Structural Equation Modeling

Exploring the Drivers of E-Commerce through the Application of Structural Equation Modeling Exploring the Drivers of E-Commerce through the Application of Structural Equation Modeling Andre F.G. Castro, Raquel F.Ch. Meneses and Maria R.A. Moreira Faculty of Economics, Universidade do Porto R.Dr.

More information

DEVELOPING AN EXTENDED TECHNOLOGY ACCEPTANCE MODEL: DOCTORS ACCEPTANCE OF ELECTRONIC MEDICAL RECORDS IN JORDAN

DEVELOPING AN EXTENDED TECHNOLOGY ACCEPTANCE MODEL: DOCTORS ACCEPTANCE OF ELECTRONIC MEDICAL RECORDS IN JORDAN DEVELOPING AN EXTENDED TECHNOLOGY ACCEPTANCE MODEL: DOCTORS ACCEPTANCE OF ELECTRONIC MEDICAL RECORDS IN JORDAN INTRODUCTION Fauziah Baharom 1, Ola T. Khorma 2, Haslina Mohd 3, and Mahmood G. Bashayreh

More information

Abstract. Keywords: Mobile commerce, short messaging services, mobile marketing. Mobile Marketing

Abstract. Keywords: Mobile commerce, short messaging services, mobile marketing. Mobile Marketing Consumer Perspectives On Mobile Advertising And Marketing Craig Standing, Steve Benson, Edith Cowan University Heikki Karjaluoto, University of Oulu, Finland Abstract Mobile marketing is set to make a

More information

The Implementation of e-procurement System in Health Sector in Greece: Attitudes of Potential Users and Implications for Hospital Management

The Implementation of e-procurement System in Health Sector in Greece: Attitudes of Potential Users and Implications for Hospital Management International Journal of Health Research and Innovation, vol. 1, no. 1, 2013, 15-23 ISSN: 2051-5057 (print version), 2051-5065 (online) Scienpress, 2013 The Implementation of e-procurement System in Health

More information

Task-Technology Fit and Adoption Behaviors of Mobile Business Systems

Task-Technology Fit and Adoption Behaviors of Mobile Business Systems International DSI / Asia and Pacific DSI 2007 Full Paper (July, 2007) Task-Technology Fit and Adoption Behaviors of Mobile Business Systems Ching-Chang Lee *, Kuo-Wei Su, Cheng-Ta Lu, Xin-Xin Yu National

More information

Older-Users Acceptance of Smartcard Payment Systems: An Investigation of an Old-street Venders

Older-Users Acceptance of Smartcard Payment Systems: An Investigation of an Old-street Venders Older-Users Acceptance of Smartcard Payment Systems: An Investigation of an Old-street Venders 1 Sheng-Chin Yu, 2 Fong-Ling Fu, 3 Chia-jen Ting, 4 Hsing-Chuan Lu 1, Assoc Prof. of TungNan University, scyu@mail.tnu.edu.tw

More information

Students Performance on the Implementation of Online Learning System

Students Performance on the Implementation of Online Learning System Students Performance on the Implementation of Online Learning System Norshima Humaidi 1, Mohammad Syazwan Mohd 2, Nor Azilah Mohd Asarani 1, Annurizal Annuar 1 1 Centre of Applied Management, Faculty of

More information

Explaining intention to use an enterprise resource planning (ERP) system: an extension of the UTAUT model

Explaining intention to use an enterprise resource planning (ERP) system: an extension of the UTAUT model Explaining intention to use an enterprise resource planning (ERP) system: an extension of the UTAUT model Mei Ling Keong, Thurasamy Ramayah, Sherah Kurnia and Lo May Chiun Mei Ling Keong is a Senior Finance

More information

A Theoretical Model of Augmented Reality Acceptance

A Theoretical Model of Augmented Reality Acceptance A Theoretical Model of Augmented Reality Acceptance M. Claudia Leue, Dario tom Dieck, and Timothy Jung Department of Food and Tourism Management Manchester Metropolitan University, United Kingdom claudia.leue@outlook.com,

More information

Technological Acceptance and Consumer's Behavior on Buying Online Insurance

Technological Acceptance and Consumer's Behavior on Buying Online Insurance International Conference on ebusiness, ecommerce, emanagement, elearning and egovernance [IC5E] 112 International Conference on ebusiness, ecommerce, emanagement, elearning and egovernance 2015 [IC5E 2015]

More information

THE ROLE OF OCCUPATIONAL VALUES IN ELECTRONIC MEDICAL RECORDS IMPLEMENTATION

THE ROLE OF OCCUPATIONAL VALUES IN ELECTRONIC MEDICAL RECORDS IMPLEMENTATION THE ROLE OF OCCUPATIONAL VALUES IN ELECTRONIC MEDICAL RECORDS IMPLEMENTATION Shanan G. Gibson, Department of Management College of Business, East Carolina University (252) 328-6354, gibsons@ecu.edu Elaine

More information

DETERMINANTS OF INSTRUCTORS TO APPLY IT IN TEACHING

DETERMINANTS OF INSTRUCTORS TO APPLY IT IN TEACHING Proceedings of the International Conference for Education, 2005 World Scientific Publishing Company DETERMINANTS OF INSTRUCTORS TO APPLY IT IN TEACHING SHOW-HUI HUANG International Business & Trade, Shu-Te

More information

An Investigation of the User Satisfaction of Customer Relationship Management Program

An Investigation of the User Satisfaction of Customer Relationship Management Program Eastern Michigan University DigitalCommons@EMU Senior Honors Theses Honors College 2014 An Investigation of the User Satisfaction of Customer Relationship Management Program Sangeun Lee Follow this and

More information

A STUDY OF THE ROLE OF INFORMATION TECHNOLOGY FOR IMPROVEMENT, A TOOL FOR CUSTOMER RELATIONSHIP MANAGEMENT IN IRAN KHODROU AGENCIES

A STUDY OF THE ROLE OF INFORMATION TECHNOLOGY FOR IMPROVEMENT, A TOOL FOR CUSTOMER RELATIONSHIP MANAGEMENT IN IRAN KHODROU AGENCIES A STUDY OF THE ROLE OF INFORMATION TECHNOLOGY FOR IMPROVEMENT, A TOOL FOR CUSTOMER RELATIONSHIP MANAGEMENT IN IRAN KHODROU AGENCIES Zahra Khoshiman and *Farshid Namamian Department of Business Management,

More information

An Instrument to Assess Organizational Readiness to Implement Knowledge Management Process

An Instrument to Assess Organizational Readiness to Implement Knowledge Management Process An Instrument to Assess Organizational Readiness to Implement Knowledge Management Process Mohamed Jalaldeen Mohamed Razi, Nor Shahriza Abdul Karim Department of Information Systems Kulliyyah of Information

More information

Consumer Perception of Mobile Phone Attributes

Consumer Perception of Mobile Phone Attributes Consumer Perception of Mobile Phone Attributes Tao Zhang 1, Pei-Luen Patrick Rau 2, Jia Zhou 2 1 Department of Electrical Engineering and Computer Science Vanderbilt University, TN 37211, USA 2 Department

More information

RETAIL FINANCIAL SERVICES

RETAIL FINANCIAL SERVICES Special Eurobarometer 373 RETAIL FINANCIAL SERVICES REPORT Fieldwork: September 211 Publication: April 212 This survey has been requested by the European Commission, Directorate-General Internal Market

More information

RETAIL FINANCIAL SERVICES

RETAIL FINANCIAL SERVICES Special Eurobarometer 373 RETAIL FINANCIAL SERVICES REPORT Fieldwork: September 211 Publication: March 212 This survey has been requested by Directorate-General Internal Market and Services and co-ordinated

More information

Evaluation of the Acceptance of Audience Response System by Corporations Using the Technology Acceptance Model

Evaluation of the Acceptance of Audience Response System by Corporations Using the Technology Acceptance Model Evaluation of the Acceptance of Audience Response System by Corporations Using the Technology Acceptance Model Hsing-Hui Chu, Ta-Jung Lu, and Jong-Wen Wann Graduate Institute of Technology & Innovation

More information

Attitude as a Measure for Acceptance: Monitoring IS Implementation in a Hospital Setting

Attitude as a Measure for Acceptance: Monitoring IS Implementation in a Hospital Setting Attitude as a Measure for Acceptance: Monitoring IS Implementation in a Hospital Setting Bram Pynoo Bram.Pynoo@uzgent.be Jan Vercruysse Jan.Vercruysse@uzgent.be Pieter Devolder Pieter.Devolder@uzgent.be

More information

EVALUATION OF FACTORS PREDICTING ACADEMIC STAFF ACCEPTANCE OF E-LEARNING AT THE CENTRE FOR DISTANCE LEARNING, UNIVERSITY OF MAIDUGURI, NIGERIA

EVALUATION OF FACTORS PREDICTING ACADEMIC STAFF ACCEPTANCE OF E-LEARNING AT THE CENTRE FOR DISTANCE LEARNING, UNIVERSITY OF MAIDUGURI, NIGERIA EVALUATION OF FACTORS PREDICTING ACADEMIC STAFF ACCEPTANCE OF E-LEARNING AT THE CENTRE FOR DISTANCE LEARNING, UNIVERSITY OF MAIDUGURI, NIGERIA Abstract Yusuf Ismail Centre for Distance Learning University

More information

Acceptance of E-Learning among Undergraduates of Computing Degrees in Sri Lanka

Acceptance of E-Learning among Undergraduates of Computing Degrees in Sri Lanka I.J. Modern Education and Computer Science, 2016, 4, 25-32 Published Online April 2016 in MECS (http://www.mecs-press.org/) DOI: 10.5815/ijmecs.2016.04.04 Acceptance of E-Learning among Undergraduates

More information

E-Commerce Web Sites Trust Factors: An Empirical Approach

E-Commerce Web Sites Trust Factors: An Empirical Approach Contemporary Engineering Sciences, Vol. 6, 2013, no. 1, 1 7 HIKARI Ltd, www.m-hikari.com E-Commerce Web Sites Trust Factors: An Empirical Approach Radwan M. Al-Dwairi Department of Computer Information

More information

HMRC Tax Credits Error and Fraud Additional Capacity Trial. Customer Experience Survey Report on Findings. HM Revenue and Customs Research Report 306

HMRC Tax Credits Error and Fraud Additional Capacity Trial. Customer Experience Survey Report on Findings. HM Revenue and Customs Research Report 306 HMRC Tax Credits Error and Fraud Additional Capacity Trial Customer Experience Survey Report on Findings HM Revenue and Customs Research Report 306 TNS BMRB February2014 Crown Copyright 2014 JN119315 Disclaimer

More information

Predicting Undergraduate Nursing Students Intention to Use the Electronic Health Records Software Application

Predicting Undergraduate Nursing Students Intention to Use the Electronic Health Records Software Application Predicting Undergraduate Nursing Students Intention to Use the Electronic Health Records Software Application Yanika Kowitlawakul a and Sally Chan a Alice Lee Centre for Nursing Studies/Yong Loo Lin School

More information

Acceptance of Health Information Technology in Health Professionals: An Application of the Revised Technology Acceptance Model

Acceptance of Health Information Technology in Health Professionals: An Application of the Revised Technology Acceptance Model Acceptance of Health Information Technology in Health Professionals: An Application of the Revised Technology Acceptance Model Panagiotis Ketikidis 1,2, Tomislav Dimitrovski 2, Peter Bath 3, Lambros Lazuras

More information

Barriers & Incentives to Obtaining a Bachelor of Science Degree in Nursing

Barriers & Incentives to Obtaining a Bachelor of Science Degree in Nursing Southern Adventist Univeristy KnowledgeExchange@Southern Graduate Research Projects Nursing 4-2011 Barriers & Incentives to Obtaining a Bachelor of Science Degree in Nursing Tiffany Boring Brianna Burnette

More information

EXAMINING STUDENTS ACCEPTANCE OF TABLET PC USING TAM

EXAMINING STUDENTS ACCEPTANCE OF TABLET PC USING TAM EXAMINING STUDENTS ACCEPTANCE OF TABLET PC USING TAM Omar El-Gayar, Dakota State University, omar.el-gayar@dsu.edu Mark Moran, Dakota State University, mark.moran@dsu.edu ABSTRACT With the proliferation

More information

How to Develop a Sporting Habit for Life

How to Develop a Sporting Habit for Life How to Develop a Sporting Habit for Life Final report December 2012 Context Sport England s 2012-17 strategy aims to help people and communities across the country transform our sporting culture, so that

More information

End User Adoption of ERP Systems: Investigation of Four Beliefs

End User Adoption of ERP Systems: Investigation of Four Beliefs Association for Information Systems AIS Electronic Library (AISeL) AMCIS 2008 Proceedings Americas Conference on Information Systems (AMCIS) 1-1-2008 : Investigation of Four Beliefs Ibrahim M. Al-Jabri

More information

The Influence of Trust In Top Management And Attitudes Toward Appraisal And Merit Systems On Perceived Quality Of Care

The Influence of Trust In Top Management And Attitudes Toward Appraisal And Merit Systems On Perceived Quality Of Care The Influence of Trust In Top Management And Attitudes Toward Appraisal And Merit Systems On Perceived Quality Of Care Michael J. Vest and David L. Duhon Department of Management and Marketing College

More information

Exposé. The Determinants for Customer Acceptance and Use of Social CRM Systems: Quantitative Analysis of a User Acceptance Model

Exposé. The Determinants for Customer Acceptance and Use of Social CRM Systems: Quantitative Analysis of a User Acceptance Model Running Title: The Determinants for Customer Acceptance and Use of Social CRM Systems Exposé The Determinants for Customer Acceptance and Use of Social CRM Systems: Quantitative Analysis of a User Acceptance

More information

Understanding the behavioral intention to use ERP systems: An extended technology acceptance model

Understanding the behavioral intention to use ERP systems: An extended technology acceptance model Understanding the behavioral intention to ERP systems: An extended technology acceptance model C.A. Gumussoy, F. Calisir & A. Bayram Industrial Engineering Department, Management Faculty, Istanbul Technical

More information

to selection. If you have any questions about these results or In the second half of 2014 we carried out an international

to selection. If you have any questions about these results or In the second half of 2014 we carried out an international Candidate Experience Survey RESULTS INTRODUCTION As an HR consultancy, we spend a lot of time talking We ve set out this report to focus on the findings of to our clients about how they can make their

More information

Examining Science and Engineering Students Attitudes Toward Computer Science

Examining Science and Engineering Students Attitudes Toward Computer Science Examining Science and Engineering Students Attitudes Toward Computer Science Abstract Concerns have been raised with respect to the recent decline in enrollment in undergraduate computer science majors.

More information

EMPLOYEES ADOPTION OF E-PROCUREMENT SYSTEM: AN EMPIRICAL STUDY

EMPLOYEES ADOPTION OF E-PROCUREMENT SYSTEM: AN EMPIRICAL STUDY EMPLOYEES ADOPTION OF E-PROCUREMENT SYSTEM: AN EMPIRICAL STUDY Inder Singh 1 and Devendra Kumar Punia 2 1 Center for Information Technology in CES, University of Petroleum & Energy Studies, Dehradun (Uttarakhand),

More information

MAGNT Research Report (ISSN. 1444-8939) Vol.2 (Special Issue) PP: 213-220

MAGNT Research Report (ISSN. 1444-8939) Vol.2 (Special Issue) PP: 213-220 Studying the Factors Influencing the Relational Behaviors of Sales Department Staff (Case Study: The Companies Distributing Medicine, Food and Hygienic and Cosmetic Products in Arak City) Aram Haghdin

More information

User Resistance Factors in Post ERP Implementation

User Resistance Factors in Post ERP Implementation User Resistance Factors in Post ERP Implementation Sayeed Haider Salih 1 e-mail: sayd.salih@hotmail.com Ab Razak Che Hussin 2 e-mail: abrazak@utm.my Halina Mohamed Dahlan 3 e-mail: halina@utm.my Author(s)

More information

User Acceptance of a Key Performance Indicators Monitoring System (KPI-MS) in Higher Education: An Application of the Technology Acceptance Model

User Acceptance of a Key Performance Indicators Monitoring System (KPI-MS) in Higher Education: An Application of the Technology Acceptance Model 2011 2nd International Conference on Education and Management Technology IPEDR vol.13 (2011) (2011) IACSIT Press, Singapore User Acceptance of a Key Performance Indicators Monitoring System (KPI-MS) in

More information

How to Get More Value from Your Survey Data

How to Get More Value from Your Survey Data Technical report How to Get More Value from Your Survey Data Discover four advanced analysis techniques that make survey research more effective Table of contents Introduction..............................................................2

More information

Technology Complexity, Personal Innovativeness And Intention To Use Wireless Internet Using Mobile Devices In Malaysia

Technology Complexity, Personal Innovativeness And Intention To Use Wireless Internet Using Mobile Devices In Malaysia International Review of Business Research Papers Vol.4 No.5. October-November 2008. PP.1-10 Technology Complexity, Personal Innovativeness And Intention To Use Wireless Internet Using Mobile Devices In

More information

Divergence of User experience: Professionals vs. End Users

Divergence of User experience: Professionals vs. End Users Divergence of User experience: Professionals vs. End Users Anssi Jääskeläinen Lappeenranta University of Technology P.O.Box 20, 53851 Lappeenranta Finland jaaskela@lut.fi Kari Heikkinen Lappeenranta University

More information

An Investigation on Learning of College Students and the Current Application Situation of the Web-based Courses

An Investigation on Learning of College Students and the Current Application Situation of the Web-based Courses 2011 International Conference on Computer Science and Information Technology (ICCSIT 2011) IPCSIT vol. 51 (2012) (2012) IACSIT Press, Singapore DOI: 10.7763/IPCSIT.2012.V51.127 An Investigation on Learning

More information

A STUDY ON ERP SYSTEM ACCEPTANCE BASED ON TECHNOLOGY ACCEPTANCE MODEL

A STUDY ON ERP SYSTEM ACCEPTANCE BASED ON TECHNOLOGY ACCEPTANCE MODEL A STUDY ON SYSTEM ACCEPTANCE BASED ON TECHNOLOGY ACCEPTANCE MODEL Rajesri Govindaraju and Nenny Indriany Faculty of Industrial Technology, Bandung Institute of Technology Jalan Ganesha No. 10, Bandung

More information

The Relationship of E-CRM, Customer Satisfaction and Customer Loyalty. The Moderating Role of Anxiety

The Relationship of E-CRM, Customer Satisfaction and Customer Loyalty. The Moderating Role of Anxiety Middle-East Journal of Scientific Research 16 (4): 531-535, 2013 ISSN 1990-9233 IDOSI Publications, 2013 DOI: 10.5829/idosi.mejsr.2013.16.04.11568 The Relationship of E-CRM, Customer Satisfaction and Customer

More information

IMPACT OF EFFECTIVE ORGANIZATIONAL CHARACTERISTICS ON ADOPTION OF CUSTOMER RELATIONSHIP MANAGEMENT IN MELLI BANK BRANCHES IN KHUZESTAN PROVINCE-IRAN

IMPACT OF EFFECTIVE ORGANIZATIONAL CHARACTERISTICS ON ADOPTION OF CUSTOMER RELATIONSHIP MANAGEMENT IN MELLI BANK BRANCHES IN KHUZESTAN PROVINCE-IRAN IMPACT OF EFFECTIVE ORGANIZATIONAL CHARACTERISTICS ON ADOPTION OF CUSTOMER RELATIONSHIP MANAGEMENT IN MELLI BANK BRANCHES IN KHUZESTAN PROVINCE-IRAN Mohammad Ali Enayati Shiraz 1, Elham Ramezani 2 1 Department

More information

Perceived Business Process Knowledge, The Construct, Its Dimensions, and the Measurement

Perceived Business Process Knowledge, The Construct, Its Dimensions, and the Measurement Perceived Business Process Knowledge, The Construct, Its Dimensions, and the Measurement Jose O. Angeles, Trident University International Indira Guzman, Trident University International Sean Hansen, Rochester

More information

STUDENTS PERCEPTIONS OF IT SUPPORTED LEARNING

STUDENTS PERCEPTIONS OF IT SUPPORTED LEARNING Bilgi Ekonomisi ve Yönetimi Dergisi / 2011 Cilt: VI Sayı: II STUDENTS PERCEPTIO OF IT SUPPORTED LEARNING Meliha HANDZIC * Merdžana OBRALIC ** Emir CICKUSIC *** Abstract: The objective of this study was

More information

Online Reputation in a Connected World

Online Reputation in a Connected World Online Reputation in a Connected World Abstract This research examines the expanding role of online reputation in both professional and personal lives. It studies how recruiters and HR professionals use

More information

EVALUATION OF THE EFFECTIVENESS OF ACCOUNTING INFORMATION SYSTEMS

EVALUATION OF THE EFFECTIVENESS OF ACCOUNTING INFORMATION SYSTEMS 49 International Journal of Information Science and Technology EVALUATION OF THE EFFECTIVENESS OF ACCOUNTING INFORMATION SYSTEMS H. Sajady, Ph.D. M. Dastgir, Ph.D. Department of Economics and Social Sciences

More information

Technology Acceptance on Smart Board among Teachers in Terengganu Using UTAUT Model

Technology Acceptance on Smart Board among Teachers in Terengganu Using UTAUT Model Asian Social Science; Vol. 10, No. 11; 2014 ISSN 1911-2017 E-ISSN 1911-2025 Published by Canadian Center of Science and Education Technology Acceptance on Smart Board among Teachers in Terengganu Using

More information

Table of Contents. Excutive Summary

Table of Contents. Excutive Summary Presented by: 1 Table of Contents Excutive Summary I. Introduction II. Methodology III. Results of the Graduate Impact Survey IV. Implications and Outlook V. Literature 2 Executive Summary The Graduate

More information

The Impact of Management Information Systems on the Performance of Governmental Organizations- Study at Jordanian Ministry of Planning

The Impact of Management Information Systems on the Performance of Governmental Organizations- Study at Jordanian Ministry of Planning The Impact of Management Information Systems on the Performance of Governmental Organizations- Study at Jordanian Ministry of Planning Dr. Shehadeh M.A.AL-Gharaibeh Assistant prof. Business Administration

More information

The Diffusion of E-Learning Innovations in an Australian Secondary College: Strategies and Tactics for Educational Leaders

The Diffusion of E-Learning Innovations in an Australian Secondary College: Strategies and Tactics for Educational Leaders The Diffusion of E-Learning Innovations in an Australian Secondary College: Strategies and Tactics for Educational Leaders Sam Jebeile Division of Economic and Financial Studies Macquarie University Australia

More information

Evaluating the Factors Affecting on Intension to Use of E-Recruitment

Evaluating the Factors Affecting on Intension to Use of E-Recruitment American Journal of Information Science and Computer Engineering Vol., No. 5, 205, pp. 324-33 http://www.aiscience.org/journal/ajisce Evaluating the Factors Affecting on Intension to Use of E-Recruitment

More information

STUDENT ATTITUDES TOWARD WEB-BASED COURSE MANAGEMENT SYSTEM FEATURES

STUDENT ATTITUDES TOWARD WEB-BASED COURSE MANAGEMENT SYSTEM FEATURES STUDENT ATTITUDES TOWARD WEB-BASED COURSE MANAGEMENT SYSTEM FEATURES Dr. Manying Qiu, Virginia State University, mqiu@vsu.edu Dr. Steve Davis, Clemson University, davis@clemson.edu Dr. Sadie Gregory, Virginia

More information

Introduction. Research Problem. Larojan Chandrasegaran (1), Janaki Samuel Thevaruban (2)

Introduction. Research Problem. Larojan Chandrasegaran (1), Janaki Samuel Thevaruban (2) Larojan Chandrasegaran (1), Janaki Samuel Thevaruban (2) Determining Factors on Applicability of the Computerized Accounting System in Financial Institutions in Sri Lanka (1) Department of Finance and

More information

Acceptance of Tablet PC Technology by Engineering Faculty

Acceptance of Tablet PC Technology by Engineering Faculty Acceptance of Tablet PC Technology by Engineering Faculty Session S4D Roxanne Toto, Kyu Yon Lim, Hien Nguyen, Sarah Zappe, and Tom Litzinger The Pennsylvania State University, rtoto@psu.edu, kylim@psu.edu,

More information

An Empirical Study on the Influence of Perceived Credibility of Online Consumer Reviews

An Empirical Study on the Influence of Perceived Credibility of Online Consumer Reviews An Empirical Study on the Influence of Perceived Credibility of Online Consumer Reviews GUO Guoqing 1, CHEN Kai 2, HE Fei 3 1. School of Business, Renmin University of China, 100872 2. School of Economics

More information

Consumer Search & Real Estate Websites: A Replication and Extension of the TAM

Consumer Search & Real Estate Websites: A Replication and Extension of the TAM Consumer Search & Real Estate Websites: A Replication and Extension of the TAM Karen Bayne, Scion Research Tony Garrett, Sarah Todd, University of Otago Abstract The use of internet real estate search

More information

The relationship between mental wellbeing and financial management among older people

The relationship between mental wellbeing and financial management among older people The relationship between mental wellbeing and financial management among older people An analysis using the third wave of Understanding Society January 2014 www.pfrc.bris.ac.uk www.ilcuk.org.uk A working

More information

PREDICTING E-LEARNING APPLICATION IN AGRICULTURAL HIGHER EDUCATION USING TECHNOLOGY ACCEPTANCE MODEL

PREDICTING E-LEARNING APPLICATION IN AGRICULTURAL HIGHER EDUCATION USING TECHNOLOGY ACCEPTANCE MODEL Turkish Online Journal of Distance Education-TOJDE January 2008 ISSN 1302-6488 Volume: 98 Number: 1 Article 5 PREDICTING E-LEARNING APPLICATION IN AGRICULTURAL HIGHER EDUCATION USING TECHNOLOGY ACCEPTANCE

More information

International Journal of Business and Social Science Vol. 6, No. 2; February 2015

International Journal of Business and Social Science Vol. 6, No. 2; February 2015 International Journal of Business and Social Science Vol. 6, No. 2; February 2015 Adoption Determinants of E-learning Management System in Institutions of Higher Learning in Kenya: A Case of Selected Universities

More information

Impact of ICT on Teacher Engagement in Select Higher Educational Institutions in India

Impact of ICT on Teacher Engagement in Select Higher Educational Institutions in India Impact of ICT on Teacher Engagement in Select Higher Educational Institutions in India Bushra S P Singh 1, Dr. Sanjay Kaushik 2 1 Research Scholar, University Business School, Arts Block 3, Panjab University,

More information

Brand Loyalty in Insurance Companies

Brand Loyalty in Insurance Companies Journal of Economic Development, Management, IT, Finance and Marketing, 4(1), 12-26, March 2012 12 Brand Loyalty in Insurance Companies Sancharan Roy, (B.E., MBA) Assistant Professor, St. Joseph's College

More information

A COMPARISON ANALYSIS ON THE INTENTION TO CONTINUED USE OF A LIFELONG LEARNING WEBSITE

A COMPARISON ANALYSIS ON THE INTENTION TO CONTINUED USE OF A LIFELONG LEARNING WEBSITE International Journal of Electronic Business Management, Vol. 10, No. 3, pp. 213-223 (2012) 213 A COMPARISON ANALYSIS ON THE INTENTION TO CONTINUED USE OF A LIFELONG LEARNING WEBSITE Hsiu-Li Liao * and

More information

How Accelerated Nursing Students Learn

How Accelerated Nursing Students Learn How Accelerated Nursing Students Learn A Comparative Case Study of the Facilitators, Barriers, Learning Strategies, Challenges and Obstacles of students in an Accelerated Nursing Program Background and

More information

ConsumerBehaviouralIntentionstowardInternetMarketing

ConsumerBehaviouralIntentionstowardInternetMarketing Global Journal of Science Frontier Research: Interdiciplinary Volume 15 Issue 1 Version 1.0 Year 2015 Type : Double Blind Peer Reviewed International Research Journal Publisher: Global Journals Inc. (USA

More information

E-learning: Students perceptions of online learning in hospitality programs. Robert Bosselman Hospitality Management Iowa State University ABSTRACT

E-learning: Students perceptions of online learning in hospitality programs. Robert Bosselman Hospitality Management Iowa State University ABSTRACT 1 E-learning: Students perceptions of online learning in hospitality programs Sungmi Song Hospitality Management Iowa State University Robert Bosselman Hospitality Management Iowa State University ABSTRACT

More information

Behavioral Interventions Based on the Theory of Planned Behavior

Behavioral Interventions Based on the Theory of Planned Behavior Behavioral Interventions Based on the Theory of Planned Behavior Icek Ajzen Brief Description of the Theory of Planned Behavior According to the theory, human behavior is guided by three kinds of considerations:

More information