Good Acoustics Matter: Using Evidence Based Design to Improve Patient Satisfaction and Healthcare Outcomes
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1 Good Acoustics Matter: Using Evidence Based Design to Improve Patient Satisfaction and Healthcare Outcomes Kenric D Van Wyk PE, EDAC, INCE Bd.Cert., LEED AP BD+C kvanwyk@acousticsbydesign.com
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5 What are you doing to move the needle? What are you doing daily to create a quiet environment? Does the C suite get it? What is your level of Acoustic Quality? Would your patients heal faster if they got more sleep? How does your acoustical soundscape help heal?
6 Or do you believe in hope?
7 Do you hope that what are you doing will move the needle? Do you hope that you will create a quiet environment? Do you hope that the C suite will get it? Do you hope that your acoustical soundscape helps heal?
8 Kenric Van Wyk, President, PE, EDAC, INCE Bd.Cert., LEED AP BD+C, President & Principal of Acoustics By Design Masters of Science in Acoustical Engineering, Purdue University President, National Council of Acoustical Consultants Board Certified and Past Chair Building Acoustics, Institute of Noise Control Engineers (INCE) LEED Accredited Professional BD+C Education Chair, FGI Acoustic Working Group Sustainability in Acoustics Leadership Award
9 Kenric Engineer
10 Kenric Engineer Visitor
11 Kenric Engineer Visitor Patient
12 Kenric Engineer Visitor Patient Father
13 CEU Learning Objectives Upon completion, participants are able to: Explain how noise levels are increasing in healthcare facilities Explain how noise levels tie into patient satisfaction scores and healing. Identify how FGI criteria, Healthcare Facility Noise Surveys, Multi Disciplinary Hospital Focus Groups surveys combine together to create an evidence based design roadmap for acoustical design of renovated and new spaces.
14 Noise levels are increasing in healthcare facilities.
15 Acoustical Nightmare Click here to watch video:
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17 A Brief History of Healthcare Acoustics I. Busch Vishniac, J. West, C. Barnhill, T. Hunter, D. Orellana, R. Chivukula, "Noise levels in Johns Hopkins Hospital," JASA 118 (6), December 2005.
18 Healthcare Noise Levels Measurement Location Average Daytime Level (L eq ) Average Nighttime Level (L eq ) WHO Recommended Daytime/Nighttime Levels FGI Multi Occupant Recommended Daytime/Nighttime Levels Public Spaces 8th Floor Private Spaces 8th Floor /30 50/40 Public Spaces 11th Floor Private Spaces 11th Floor 59 58
19 Noise Survey Results
20 Unnecessary noise is that which hurts a patient. Of one thing you can be certain, anything that wakes a patient suddenly out of his sleep will invariably put him into a state of greater excitement.
21 Unnecessary noise is that which hurts a patient. Of one thing you can be certain, anything that wakes a patient suddenly out of his sleep will invariably put him into a state of greater excitement. ~ Florence Nightingale Notes on Nursing: What It Is, and What It Is Not Chapter 4 on Noise, 1860
22 Acoustical Nightmare Video Click here to watch video:
23 Kenric Engineer Visitor Patient Father
24 Noise Levels, Patient Satisfaction Scores and Healing.
25 Patient Satisfaction Reporting: Press Ganey Doctors, nurses, patients & families say noise & privacy are the lowest performing scores and #1 issue
26 HCAHPS Patient Satisfaction Reporting
27 HCAHPS Patient Satisfaction Reporting Quiet at Night is almost always the lowest score
28 Patient Complaints about Healthcare Noise I can t get better here, with all those alarms and people waking me up to give me pills and take my blood pressure and get my blood I feel like I get sicker in the hospital because I can t get any sleep! For me, the worst noise levels came from the patients that shared a room with me, with a thin partition separating us. To make matters worse many times when those alarms go off no one responds. So the noise doesn't accomplish anything.
Improving a Hospital s Bottom Line By Improving Patient Comfort & Satisfaction
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