Portal Progress and Enterprise Content Management for National Capitol AIIM Chapter January 9, 2003

Transcription

1 Portal Progress and Enterprise Content Management for National Capitol AIIM Chapter January 9, 2003 By Joseph M. Firestone, Ph.D. Executive Vice President Co-CEO, KMCI CKO Executive Information Systems, Inc. Reproduction Without Permission Strictly Prohibited 1 1

2 Portal Progress Reproduction Without Permission Strictly Prohibited 2 2

3 Merrill Lynch on EIPs "Enterprise Information Portals are applications that enable companies to to unlock internally and externally stored information, and provide users a single gateway to to personalized information needed to to make informed business decisions. ". "..... an an amalgamation of of software applications that consolidate, manage, analyze and distribute information across and outside of of an an enterprise (including Business Intelligence, Content Management, Data Warehouse & Mart and Data Management applications.)" 4Integrates disparate applications and data/content stores into a single system Reproduction Without Permission Strictly Prohibited 3 3

4 Four Functional Portal Segments 4Decision Processing (Business Objects, Cognos) 4Content Management (Plumtree, Autonomy, Verity, Oracle, Enfish Enterprise, Sun ONE, CoreChange) 4Collaborative Processing (Brain EKP, Intraspect, OpenText, IBM/Lotus) 4Decision Processing/Content Management (Hummingbird, Sybase, Viador, Brio.Portal, Computer Associates, TIBCO, SAP, Hyperwave e Infrastructure) Reproduction Without Permission Strictly Prohibited 4 4

5 The Initial Stovepipe Architecture Application Servers Portal Browser Clients Application Servers Transaction & Report/Query Text and Data Mining Server Page Builder Collab Portal Server w/search, Categorization, Aggregation Directory Server Web Server Document Management Server ERP/ Legacy ETL & ROLAP MOLAP DDS Data DW ODS OLTP Full-text Persistent Marts Relational Indexed Content Store (OODBMS) Content and Data Stores Reproduction Without Permission Strictly Prohibited 5 5

6 Portal Application Islands & Content Stores Portal Interface The Stovepipes Reproduction Without Permission Strictly Prohibited 6 6

7 The Artificial Information Manager is composed of Distributed Application and Integration servers Application Servers Web, Mobile, Fax and other clients XML messaging XML messaging Application Servers Transaction & Report/Query Text and Data Mining Server Web Server Collab Servers XML messaging Interlayer Mappings XML messaging Portal Server Exported Services Operational Object Model Intermediate Classes Server Architecture XML messaging Object Model with Event Handling and Inference Engine App Mappings XML messaging XML messaging Directory & Identity Servers Content Management Server ERP & Legacy ETL, ROLAP & MOLAP OLTP DDS Data DW ODS Marts Relational Content and Data Stores Full-text Persistent Indexed Content Store (XML-based OODBMS) Reproduction Without Permission Strictly Prohibited 7 7

8 Content Management Reproduction Without Permission Strictly Prohibited 8 8

9 Portal Progress and ECM: Approaches 4Two Approaches 0Bottom-Up -- Has portal progress incorporated state-of-the-art Enterprise Content Management as defined by software companies? 0Top-Down -- Do portals support Content Management from a more normative point of view. Reproduction Without Permission Strictly Prohibited 9 9

10 Bottom Up Progress in ECM by Portal Vendors 4Three approaches here for PVs 0Rely mainly on own ECM and Portal Capabilities [e.g. Vignette (Epicentric), possibly Divine (Sagemaker, Northern Light)] 0Rely somewhat on own ECM capabilities (e.g. Hyperwave, OpenText, Hummingbird, Computer Associates) 0Rely mostly on ECM capabilities of leading vendors such as Interwoven, Documentum, Filenet, Divine (e.g. Sun, Oracle, TIBCO, Sybase, Plumtree) Reproduction Without Permission Strictly Prohibited 10 10

11 Top-Down Reproduction Without Permission Strictly Prohibited 11 11

12 The Flow of Behavior Among Agents The The Network Network of of Agent Agent Behavioral Behavioral Processes Processes j, j, k, k,.....,., n, n, including including Social Social Ecology Ecology and and Goal- Goal- Directed Directed Agents Agents j, j, k, k,.....,., n. n. Transactions I j, k,... n Agent Behavioral Process Goal Goal Directed Directed Agent Agent (I) (I) Decision Decision Execution Execution Cycle Cycle Decisions Decisions Desired Desired Transactions Transactions and and Ecology Ecology Memory, Memory, Values, Values, Attitudes, Attitudes, Situational Situational Orientations, Orientations, Goals Goals Social Social Ecology Ecology Social, Social, Cultural, Cultural, Geographical, Geographical, Economic Economic Conditions Conditions Transactions j, k,... n i Reproduction Without Permission Strictly Prohibited 12 12

13 The Learning Cycle (The Decision Execution Cycle) Monitoring Previous Content Acting The The DEC applies to to any any business process Evaluating Content Use Use Content Use Use Previous Content Planning & Decision Making *Source: J. Firestone Reproduction Without Permission Strictly Prohibited 13 13

14 Use Use Previous Use Use Previous The The DEC DEC applies to to any any business process Use Use Previous The The DEC DEC applies to to any any business process Previous Use The The DEC DEC applies to to any any business process Previous Use Use Use Use Previous Previous Use Use Use Use Previous The The DEC DEC applies to to any any business process The The DEC DEC applies to to any any business process Use Use Previous Previous Use Use Previous Use Use The The DEC DEC applies to to any any business process Previous Use Acting Acting DECs and Business Processes Business Process Monitoring Planning & Decision Making Monitoring Planning & Decision Making Evaluating Acting Evaluating Monitoring Planning & Decision Making Evaluating Acting Acting Monitoring Planning & Decision Making Monitoring Planning & Decision Making Evaluating Evaluating Acting Monitoring Planning & Decision Making Evaluating Business Processes Ultimately break break down down to to activity patterns Activities are are produced by by DECs DECs Business processes are are goal-directed patterns of of DECs DECs BPs BPs exhibit conflicts between human attempts at at control, and and emergence and and CAS CAS self-organizing tendencies Reproduction Without Permission Strictly Prohibited 14 14

15 Unstructured Content 4Unstructured Content refers to media objects, or objects found in media, that are NOT described in terms of attributes and their values. 4Text objects such as documents and parts of documents, records, files, visual objects, electronic objects, messages, video files, and project plans, are all examples of unstructured content. 4Since unstructured content has no attributes and no structure of attributes, or rules for manipulating them, it also has no metadata structure. 4Therefore, there is no standard facility for query, search, or analysis of it. Reproduction Without Permission Strictly Prohibited 15 15

16 Previous Content: The Distributed Organizational Content Base (DOCB) Content found in: CI CI CU CU Information Systems Documents Other Cultural Artifacts Presentations Graphics Product Manuals Video Reproduction Without Permission Strictly Prohibited 16 16

17 Content Management CM Content Processing Problems Socio/Techno Outcomes CM Content Processes Other CM Processes Problems Content Processes Business Processing Environment Content Outcomes: The DOCB Business Outcomes Reproduction Without Permission Strictly Prohibited 17 17

18 Reference Model For CP: The CLC Content Store Content Acquisition Storing Retrieving Content Production Storing Feedback (Including the Detection of Problems) Business Process Environment Business Process Behaviors of Interacting Agents (Content Use) Retrieving Content Store Content Integration Distributed Organizational Content Base Internal/External Events Reproduction Without Permission Strictly Prohibited 18 18

19 Feedback (Including the Detection of Problems) Storing Retrieving Content Store Business Process Environment Business Process Behaviors of Interacting Agents (Content Use) Internal/External Events Content Acquisition Storing Content Production Content Integration Retrieving Content Store Feedback (Including the Detection of Problems) Feedback (Including the Detection of Problems) Feedback (Including the Detection of Problems) Storing Retrieving Content Store Business Process Environment Business Process Behaviors of Interacting Agents (Content Use) Internal/External Events Content Acquisition Storing Retrieving Content Store Business Process Environment Business Process Behaviors of Interacting Agents (Content Use) Internal/External Events Storing Retrieving Content Store Business Process Environment Business Process Behaviors of Interacting Agents (Content Use) Internal/External Events Storing Content Production Content Integration Content Acquisition Content Acquisition Retrieving Content Store Storing Content Production Content Integration Retrieving Storing Content Production Content Integration Retrieving Content Store Content Store Feedback (Including the Detection of Problems) Storing Retrieving Content Store Business Process Environment Business Process Behaviors of Interacting Agents (Content Use) Internal/External Events Content Acquisition Storing Content Production Content Integration Retrieving Content Store Nested Content Processes Enterprise CP CP Distributed Organizational Content Base CoP CP CP Group CP CP Distributed Organizational Content Base Team CP CP Distributed Organizational Content Base Distributed Organizational Content Base Distributed Organizational Content Base Individual CP CP Reproduction Without Permission Strictly Prohibited 19 19

20 Perspective On The CM Function Focus is on managing the CM function Content Management CM Processes (KLC) CM Content Processes (CLC) CM Management Processes CM Operational Processes Focus is on managing knowledge processing policies, rules, and programs in CM Level OP Environment Reproduction Without Permission Strictly Prohibited 20 20

21 Twelve CM Processes CM Management Processes Symbolic Representation Building External Relationships with Others Practicing CM Leadership CM Content Processes Content Acquisition about CM Content Production about CM Content Integration about CM CM Processes CM Operational Processes Production Integration Crisis Handling Changing Content Processing Rules Negotiating for Resources with Representatives of Other Organizational Processes and Resource Allocation for content processes and CM processes Reproduction Without Permission Strictly Prohibited 21 21

22 CM and IT Applications CM Processes CMP Content Processes Business Processes CMP Use Cases The The extent to to which a portal product or or solution is is a CMP depends on on the the Content Processing and and CM CM use use cases it it supports! Reproduction Without Permission Strictly Prohibited 22 22

23 Content Acquisition: Current Features 4Parallel processing of content requests 4Full-text searching/spidering of the network 4Polling of content sources and alerting 4Embedded search engines with Boolean, proximity, fuzzy, linguistic stemming, natural language, wildcard, Agent, passage, and concept-based search, advanced metadata searching, and crawlers scanning repositories for new documents to be indexed 4 4Subscriptions to external content channels both structured and unstructured Reproduction Without Permission Strictly Prohibited 23 23

24 Content Acquisition: Current Features (2) 4Cross-enterprise collaborative work spaces with fulltext content capture 4XML messaging and rendering Reproduction Without Permission Strictly Prohibited 24 24

25 Content Acquisition: Needs 4More accurate retrieval from search 4Upgrading of sources to XML to support more effective text mining for further effectiveness in search and retrieval 4 More effective text mining and semantic networking Reproduction Without Permission Strictly Prohibited 25 25

26 Content Production 4Personalization 4Automated filtering, routing, and classification 4Text mining and semantic networking 4Work flow enabled content approval 4XML messaging and rendering 4Automated updating of user profiles based on content usage patterns for personalization 4 Automated concept extraction, and categorization of documents and content 4virtual community creation through monitoring, matching, and reporting similar user profiles Reproduction Without Permission Strictly Prohibited 26 26

27 Content Production (2) 4Automatic Categorization 4Automatic XML Tagging 4Drag-and-Drop taxonomy creation 4Integration based on web services and work flow delivering applications and content as needed and integrating processes 4Neural Network-based taxonomy formation through clustering 4information integration through ad hoc cross-portlet navigation 4Interface-based content integration into role-based, personalized workspaces Reproduction Without Permission Strictly Prohibited 27 27

28 Content Production (3) 4Integration Server for business process automation, work flow and, web services integration 4Production of threaded discussions from workspaces 4Semantic network analysis of s 4Representation of Cognitive Maps in Portal Interface 4Collaborative Workspaces and other collaborative facilities 4Instant Messaging 4Project Collaboration 4Role-based distributed administration and personalization 4 Ability to assign default user profiles Reproduction Without Permission Strictly Prohibited 28 28

29 Content Production: Needs 4Various content production techniques using structured data 0 Modeling of various kinds 0 computer simulation 4Graphics facilities 4Improvements in semantic networking and cognitive mapping technologies 4Intelligent Agent infrastructure providing for complex adaptive system-based knowledge production about cognitive maps of enterprise agents both human and artificial 4Improved collaborative knowledge production techniques Reproduction Without Permission Strictly Prohibited 29 29

30 Content Integration 4Role-based distributed administration and personalization 4 Ability to assign default user profiles 4Content syndication information delivery based on automatic agent monitoring of new information matched to user interests followed by alerts 4Automatic Alerting to New Content Relevant for Users 4 Graphical navigation through the portal 4Automatic hypertext linking from the content of the current user task to related information Reproduction Without Permission Strictly Prohibited 30 30

31 Content Integration (2) 4Automatic Targeted Advertising 4Drag-and-Drop self-publication 4Integration of personal content, communities, and enterprise content 4 Event subscription and notification 4Bulk-publishing 4 Web Distributed Authoring and Versioning (WebDAV) Tool 4Collaborative Workspaces & other collaborative facilities 4Instant Messaging 4Project Collaboration Reproduction Without Permission Strictly Prohibited 31 31

32 Content Integration: Needs 4More accurate targeting of distributed content 4Higher quality information about performance of content in use 4More complete information on content in use 4Better structuring of published content for enhanced understanding 4Improvement in effectiveness of Learning Content Management Systems Reproduction Without Permission Strictly Prohibited 32 32

33 General Access and Integration 4Portlets 4Identity Management and Single Sign-On 4 LDAP integration for authentication, synchronization, and personalization 4Multi-tier architecture for load-balancing and scalability 4 Support for Wireless Protocols 4Inter-portlet integration 4 EAI adapter 4Shared object repository database J2EE compatible architecture Reproduction Without Permission Strictly Prohibited 33 33

34 General Access and Integration (2) 4Application development environment for portlet development and integration -- General access and integration of content and applications 4Rules engine Integration of content and applications 4J2EE-compliant Application server platform for web services w/xml support -- integration of content and applications 4Rules-based personalization -- Retrieving/presenting/publishing 4XML import/export services Integration. Communication, and web services Reproduction Without Permission Strictly Prohibited 34 34

35 General Access and Integration (3) 4Support for integration and connectivity standards including XML, as well as EJB, CORBA, COM, COM+, HTTP, DHTML, TCP/IP, Java, JMS, JND, JSP, SOAP, WSDL, UDDI, and others 4Information integration through ad hoc cross-portlet navigation 4All-in-all we are in the middle of great advances in this category Reproduction Without Permission Strictly Prohibited 35 35

36 ECM: Management Processes 4Collaborative and content generation and publication facilities provide some support for management processes 4 But support for the three processes (symbolic Representation, Leadership, Building Relationships) is not very explicit Reproduction Without Permission Strictly Prohibited 36 36

37 ECM: Content and Processes 4Content: Provides same support at ECM level as at Content Processing Level 4: Insofar as knowledge production and integration in knowledge processing is similar to content processing support provided by Portal/ECM solution for knowledge processing is good. 4But there is a critical area where ECM cannot provide support without crossing the boundary from ECM to KM 4More on that below. Reproduction Without Permission Strictly Prohibited 37 37

38 ECM: Operational Processes 4Provides collaborative support for the four processes (crisis handling, rule changing, negotiating, allocating resources) as well as content processing support. 4Fails to provide specific resource allocation or negotiation support or knowledge production support/ Reproduction Without Permission Strictly Prohibited 38 38

39 Relationship to KM Reproduction Without Permission Strictly Prohibited 39 39

40 KM and IT Applications KM Processes Processes Business Processes EKP Use Cases EKP The EKP is is a TNKM Concept! See dkms.com The The extent to to which a portal product or or solution is is an an EKP depends on on the the knowledge processing and and KM KM use use cases it it supports! Reproduction Without Permission Strictly Prohibited 40 40

41 The New Management: Unified Theory of Unified theory: is an encoded, tested, evaluated and surviving structure of information that helps the system that developed it to adapt 4 Three types 0Encoded structures in physical systems allowing those objects to adapt to their environment (world 1) 0Tested, evaluated, and surviving beliefs (in minds) about the world (world 2) 0Tested, evaluated, and surviving, sharable (objective), linguistic formulations about the world (world 3) Reproduction Without Permission Strictly Prohibited 41 41

42 Industry-Standard Reference Model For KM: The KLC Production Integration (Diffusion) Individual and Group Lrng. Information Acquisition Knldg. Claim Formulation Claims Claim Evaluation Organizat l Sharing Broadcasting Searching Teaching Feedback (Including the Detection of Problems) Business Process Behaviors of Interacting Agents ( Use) Business Process Environment Organizational Containers Artifacts & Codifications Individuals and Teams Distributed Organizational Base (Solutions) Internal/External Events Copyright Executive Mark W. Information McElroy Systems, Inc. Reproduction Without Permission Strictly Prohibited 42 42

43 OK = Organizational Info Info About About SKC SKC SKC SKC Info Info About About UKC UKC To: Integration From: Production UKC UKC Info Info About About FKC FKC FKC FKC UKC - Undecided Claims SKC - Surviving Claims FKC - Falsified Claims Reproduction Without Permission Strictly Prohibited 43 43

44 Nine KM Processes KM Management Processes Symbolic Representation Building External Relationships with Others Practicing KM Leadership KM Processes KM-level Production KM level Integration KM Business Processes Crisis Handling Changing Processing Rules Negotiating for Resources with Representatives of Other Organizational Processes and Resource Allocation for knowledge processes and for other KM processes Reproduction Without Permission Strictly Prohibited 44 44

45 No Explicit Support for KCE 4 No recognition that KCE is important in knowledge production 4 No focus on KCE criteria and frameworks in applications 4 No focus on KCE modeling or decision making 4 No automated support for testing competing knowledge claims in knowledge production 4 No tracking of results and history of KCE 4 No ratings of competing knowledge claims 4 No specific support for collaborative KCE 4 in spite of claims from vendors, not a single product supports specific KCE functionality Reproduction Without Permission Strictly Prohibited 45 45

46 Organizational VS. Organizational Information 4Not one EIP or ECM product or so-called EKP product stores record of performance of knowledge claims against competitive alternatives 4This is bottom line regarding support for identifying knowledge production outcomes in current software 4Currently, despite all marketing rhetoric, None of the above products provide a way to distinguish knowledge from just information 4So none support the core of KM Reproduction Without Permission Strictly Prohibited 46 46

47 The End Questions? Call Joe at or write to: Reproduction Without Permission Strictly Prohibited 47 47