Origin of the Knowledge Life Cycle

Size: px
Start display at page:

Download "Origin of the Knowledge Life Cycle"

Transcription

1 Origin of the Knowledge Life Cycle Joseph M. Firestone Ph.D. CKO Executive Information Systems, Inc. Co-CEO KMCI Reproduction Without Permission Strictly Prohibited 1

2 Knowledge Life Cycles (KLCs) and Organizational Learning Cycles (OLCs) 4Knowledge life cycle frameworks are getting increasing attention as people begin to accept that Knowledge Management is about managing KLCs and their process components. 4Alongside the KLC concept though, many others have been concerned with the Organizational Learning Cycle (OLC) and its role in knowledge processing and KM. Some even believe that there are no KLCs and that only OLCs exists. Reproduction Without Permission Strictly Prohibited 2

3 The KLC: A Separate Framework 4I ll show that while the KLC is comprised of OLCs, it is a separate construct and that, in fact, KLC processes originate in OLCs and then feed back into them. 4The alternation between KLCs and OLCs is both basic to knowledge processing and grounded in human psychology, both at the individual and group levels of interaction. 4This alternation is the foundation of knowledge management as a distinct process and discipline. Reproduction Without Permission Strictly Prohibited 3

4 The Organizational Learning Cycle Reproduction Without Permission Strictly Prohibited 4

5 The Gap Motivating Action X 1, X 2, X 3 = Transaction Or Attribute Dimension X 1 Goal State (t 0 ) a Perceived Actual State (t 0 ) a = The Perceived Pre-decision Instrumental Behavior Gap X 2 X 3 Reproduction Without Permission Strictly Prohibited 5

6 The Decision Execution Cycle Monitoring Previous Knowledge Acting The The DEC DEC applies to to any any business process Evaluating Previous Knowledge Planning & Decision Making Reproduction Without Permission Strictly Prohibited 6

7 Previous Knowledge: The Distributed Organizational Knowledge Base Mental and Artifact-based Knowledge Content found in: A A Information Systems Documents A M M M M M Other Cultural Artifacts Individuals Communities of Practice Teams Groups Other Agents Reproduction Without Permission Strictly Prohibited 7

8 Single-Loop Learning: Based on Argyris Governing Knowledge: The DOKB Actions Events And Conditions Single-Loop Learning Single-Loop learning involves adjustment of of behavior based on on previously developed general and specific knowledge in in the DOKB and new knowledge of of specific events and conditions! Reproduction Without Permission Strictly Prohibited 8

9 Double-Loop Learning (loosely) Based on Argyris Governing Knowledge: The DOKB Actions Events And Conditions Double-Loop Learning Single-Loop Learning Double-Loop learning involves adjustment of of behavior based on on creative problem-solving resulting in in change in in the previous general and specific knowledge in in the DOKB! Reproduction Without Permission Strictly Prohibited 9

10 Karl Popper s Tetradic Schema: A Framework for Adaptation A Problem Error Elimination P 1 TS EE P 2 Tentative Solutions New Problem 4Tentative Solutions are produced by Knowledge Claim Formulation 4Error Elimination occurs by means of Knowledge Claim Evaluation 4The result of EE is Falsified TSs, Undecided TSs and Surviving TSs. Reproduction Without Permission Strictly Prohibited 10

11 Double-Loop Learning Combining Argyris and Popper Governing Knowledge: The DOKB Actions Events And Conditions Single-Loop Learning Error Elimination Theories Double-Loop Learning Problem Since DLL involves adjustment of of behavior after creative problem-solving, I I identify it it with Popper s Theory. Reproduction Without Permission Strictly Prohibited 11

12 The Social Psychological Foundation Reproduction Without Permission Strictly Prohibited 12

13 The Flow of Behavior Among Agents The The Network Network of of Agent Agent Behavioral Behavioral Processes Processes j, j, k, k,.....,., n, n, including including Social Social Ecology Ecology and and Goal- Goal- Directed Directed Agents Agents j, j, k, k,.....,., n. n. Transactions I j, k,... n Agent Behavioral Process Goal Goal Directed Directed Agent Agent (I) (I) Decision Decision Execution Execution Cycle Cycle Decisions Decisions Desired Desired Transactions Transactions and and Ecology Ecology Memory, Memory, Values, Values, Attitudes, Attitudes, Situational Situational Orientations, Orientations, Goals Goals Social Social Ecology Ecology Social, Social, Cultural, Cultural, Geographical, Geographical, Economic Economic Conditions Conditions Transactions j, k,... n i Reproduction Without Permission Strictly Prohibited 13

14 The Immediate Pre-behavior Context Value Value Orientation Predispositions Pre-behavior Situation including the the Behavior of of Other Other Agents Agents Attitudinal Predispositions Situational Orientations Agent Agent Behavior Reproduction Without Permission Strictly Prohibited 14

15 Generalization: A Motivational Subsystem Goal-Striving Goal-Striving Tendency Tendency From From Motivational Motivational Systems Systems Defined Defined At At the the Kth-1Level Kth-1Level of of Specificity Specificity The The External External Pre-behavior Pre-behavior Situation Situation including including Material/Ecological Conditions, Conditions, Social Social Conditions, Conditions, and and the the behavior behavior of of Other Other Agents. Agents. All All Defined Defined at at the the Kth Kth Level Level of of Specificity Specificity System System Predispositions Predispositions to to Behavior Behavior Defined Defined at at the the Kth Kth Level Level of of Specificity Specificity Directed Directed Transactions Transactions and/or and/or Cumulated Cumulated Transactions Transactions Goal-Striving Tendency From Motivational Sub-System Defined at the Kth Level of Specificity Reproduction Without Permission Strictly Prohibited 15

16 The Incentive System of an Agent Environmental Stimuli Stimuli E E N N V V I I R R O O N N M M E E N N T T A A L L S S T T I I M M U U L L I I Value Value Orientation Orientation Availability Availability X X Expectancy Expectancy X X Incentive Incentive Goal-Striving Goal-Striving Tendency Tendency Attitude Attitude Level Level 1 1 Availability Availability X X Expectancy Expectancy X X Incentive Incentive Goal-Striving Goal-Striving Tendency Tendency Attitude Attitude Level Level n n Availability Availability X X Expectancy Expectancy X X Incentive Incentive Goal-Striving Goal-Striving Tendency Tendency Discrete Discrete Situational Situational Orientation Orientation Availability Availability X X Expectancy Expectancy X X Incentive Incentive Behavior Behavior Reproduction Without Permission Strictly Prohibited 16

17 Environmental Encouragement/Resistance 4An agent interprets environmental stimuli in terms of whether they constitute resources and opportunities (social ecology) or cooperation (transactions). 4This is environmental encouragement 4An agent interprets environmental stimuli in terms of whether they constitute constraints (social ecology) or conflict (transactions) 4This is environmental resistance or inertia 4 Any situation involving instrumental behavior has an environmental encouragement/resistance mix Reproduction Without Permission Strictly Prohibited 17

18 Reactions to the Encouragement/Resistance Mix 4To social encouragement the agent responds with goal-striving tendencies and transactions perceived as contributing to reaching the goal state. This I call steering behavior 4To social resistance the agent responds in a variety of ways depending on its expectancy concerning the ease or difficulty involved in closing the instrumental behavior gap in the face of social resistance. If resistance is seen as moderate the agent will respond with coping behavior Reproduction Without Permission Strictly Prohibited 18

19 Coping Behavior 4There are two classes of coping behavior: 0A habitual pattern of regulatory behavior applying previous knowledge more or less according to a procedure, routine, or rule. This corresponds to single loop learning 0A novel development and selection of decision alternatives involving learning new ways of coping with the environmental resistance. This, of course corresponds to double-loop learning and Popperian problem-solving 4Habitual/regulatory coping behavior continues the instrumental behavior toward the original goal Reproduction Without Permission Strictly Prohibited 19

20 Problem-Solving Life Cycles 4But problem-solving represents a temporary interruption of instrumental behavior in which a new problem is defined: a problem viewed in terms of a gap between what we know and what we need to know to cope with environmental resistance 4So a problem-solving situation in the context of coping behavior arouses its own incentive system, the incentive to learn, and this motivation reinforced by the initial motivation toward goal attainment, drives what we might call a problem-solving, or adaptive life cycle. Problem-solving Life Cycles are basic to to the motivation of of all all intelligent agents! Reproduction Without Permission Strictly Prohibited 20

21 The Decision Execution Cycle Sometimes Kicks off the Problem Life Cycle (PLC) Monitoring (Sensemaking) DLL DLL including the the PLC/DOKB Acting The The DEC DEC applies to to any any business process Evaluating Planning & Decision Making DLL DLL including the the PLC/DOKB Reproduction Without Permission Strictly Prohibited 21

22 Problem-Solving Life Cycles and Decision Execution Cycles The Problem Life Cycle Monitoring (Sensemaking) Previous Knowledge Monitoring (Sensemaking) Previous Knowledge Monitoring (Sensemaking) Previous Knowledge Problem Acting The The DEC applies to to any any business process Evaluating Acting The The DEC applies to to any any business process Evaluating Acting The The DEC applies to to any any business process Evaluating Previous Knowledge Planning & Decision Making DLL DLL Loop including the the problem Previous Knowledge Planning & Decision Making DLL DLL Loop including the the problem Previous Knowledge Planning & Decision Making DLL DLL Loop including the the problem New Knowledge Acting Previous Knowledge Monitoring (Sensemaking) The The DEC applies to to any any business process Planning & Decision Making Evaluating Previous Knowledge DLL DLL Loop including the the problem Acting Previous Knowledge Monitoring (Sensemaking) The The DEC applies to to any any business process Planning & Decision Making Evaluating Previous Knowledge DLL DLL Loop including the the problem Acting Previous Knowledge Monitoring (Sensemaking) The The DEC applies to to any any business process Planning & Decision Making Evaluating Previous Knowledge DLL DLL Loop including the the problem The The Problem Life Life Cycle is is a process composed of of many Decision Execution Cycles all all motivated by by the the learning incentive system! Reproduction Without Permission Strictly Prohibited 22

23 Sense Making 4 Recently, writers in knowledge management such as Ralph Stacey and David Snowden have begun to rely on ideas about sensemaking developed by Karl Weick over the past 30 years 4 While the perspective presented here is different in many ways from Weick s, it has many similarities to that perspective. In particular, the importance of the following characteristics is common to sensemaking and the transaction framework 0 identity construction ((the idea that agents and systems create their own identities in the process of adapting to their environments) 0 Monitoring (sensemaking) after action 0 Sensemaking partly shapes (enacts) sensemaking environments (social interaction shapes social ecology) 0 Sensemaking occurs in social settings (monitoring occurs in the social interaction framework) 0 Sensemaking (and DEC activity) is ongoing Reproduction Without Permission Strictly Prohibited 23

24 Behavioral Business Processes, the KLC, and KM Reproduction Without Permission Strictly Prohibited 24

25 The Activity to Business Process Hierarchy The Business Process Level The Cluster of Task Patterns Level The Task Pattern Level BP 1 CTP 1 TP 1 The Task Level T 1 Business Processes Ultimately break down to to activities, and and activities, as as we we have seen, are are produced by by Decision Execution Cycles. The Activity Level A 1 Reproduction Without Permission Strictly Prohibited 25

26 The Business Processing Environment and Business Outcomes Business Processing Environment e.g., Sales, Marketing, Business Process Management Business Outcomes e.g. Profit, Revenue, ROI Business Processes are are performed and and managed by by agents. Agents, if if they re groups, have an an internal culture. At At the the same time time the the cultural component of of social ecology also also impacts the the agent decision execution cycles that that ultimately comprise the the business processses. Reproduction Without Permission Strictly Prohibited 26

27 Business Processing Environment and Business Problems Problems Since Since Business Processing Environments are are comprised of of Decision Execution Cycles, they they will, will, from from time-to-time, spawn spawn learning problems Business Processing Environment Business Outcomes Reproduction Without Permission Strictly Prohibited 27

28 And Knowledge Processes Problems Knowledge Processes Business Processing Environment Business Outcomes Problems require problem-solving processes. In In organizations we we call call these knowledge processes Reproduction Without Permission Strictly Prohibited 28

29 And Knowledge Outcomes: the DOKB The Knowledge Life Cycle (KLC) The The Knowledge Life Life Cycle is is the the Problem Life Life Cycle! It It is is comprised of of DECs. Problems Knowledge Processes The The DOKB impacts Business Processing through the the DEC DEC Business Processing Environment Business Outcomes Knowledge Outcomes: The DOKB Reproduction Without Permission Strictly Prohibited 29

30 The KLC: A More Granular View (From McElroy, 2003) Knowledge Production Individual And Group Learning SKC Info About SKC Knowledge Integration Broadcasting Knowledge Claim Formulation CKC Knowledge Validation Process FKC Info About FKC OK Searching Teaching Information Acquisition UKC Info About UKC Sharing External Inputs Feedback Loop Feedback (including the detection of problems) Business Process Behaviors of Interacting Agents Business Process Environment DOKB Containers - Agents (Indiv. & Groups) - Artifacts (Docs., IT, etc.) Distributed Organizational Knowledge Base Knowledge Processes Knowledge Sets CKC - Codified Knowledge Claim IKCS - Info About Knowledge Claim Status COK - Codified Organizational Knowledge OK - Organizational Knowledge DOKB - Dist d Org l Knowledge Base SKC - Surviving Knowledge Claim FKC - Falsified Knowledge Claim UKC - Undecided Knowledge Claim Copyright 2002 Macroinnovation Executive Information Associates, Systems, LLCInc. Reproduction Without Permission Strictly Prohibited 30

31 Nested Knowledge Processes Organization KP KP CoP CoP KP KP Group KP KP Each Each level level has has its its own own Knowledge Life Life Cycle Cycle Team KP KP Individual KP KP Reproduction Without Permission Strictly Prohibited 31

32 And Knowledge Management Knowledge Processing Problems KM Knowledge Processes Other KM Processes Problems Knowledge Processes Business Processing Environment Knowledge Outcomes: The DOKB Business Outcomes Reproduction Without Permission Strictly Prohibited 32

33 Conclusion 4I ve shown that the KLC is a separate framework from the DEC/OLC. 4KLC processes both originate in the DEC/OLC, are comprised of DECs themselves and then feed back into DECs at the business process level. 4Yet KLCs are not the same as DECs. Rather, they are higher level processes or value networks, patterns of DECs integrated by motivation toward achieving knowledge production and integration goals, rather than primary business goals common in sales, marketing, manufacturing, and other business processes. Reproduction Without Permission Strictly Prohibited 33

34 Conclusion (Two) 4We have seen that the alternation between KLCs and OLCs is both basic to knowledge processing and grounded in human psychology, both at the individual level and group level. 4It is an alternation between different types of motivation, and this alternation is the foundation of a distinction between business processing and knowledge processing and between the latter and knowledge management. 4 This last distinction is the basis of knowledge management as a distinct process and discipline. Without it there can be no knowledge management. Reproduction Without Permission Strictly Prohibited 34

35 The End Questions? Call me at or write to: Reproduction Without Permission Strictly Prohibited 35

36 Back-up Slides on the KLC Reproduction Without Permission Strictly Prohibited 36

37 What is Knowledge? Reproduction Without Permission Strictly Prohibited 37

38 What Is Knowledge? The KMCI View 4 World 1 knowledge encoded structures in physical systems (such as genetic encoding in DNA) that allow those objects to adapt to an environment 4 World 2 knowledge beliefs and belief predisposition (in minds) about the world that we believe have survived our tests, evaluations, and experience; 4 World 3 sharable linguistic expressions, that is, knowledge claims about the world, the beautiful and the right, that have survived testing and evaluation by the agent (individual, group, community, team, organization, society, etc.) acquiring, formulating, and testing and evaluating the knowledge claims. 4 The distinction between World 2 and World 3 Knowledge is Karl Popper s Reproduction Without Permission Strictly Prohibited 38

39 What Is Knowledge? The KMCI View (Two) 4The notion of World 1 knowledge is my own extension All three types of of knowledge are about encoded structures in in one kind of of system or or another, that arguably help the systems involved to to adapt. Issue: What should be the primary focus of of KM? Reproduction Without Permission Strictly Prohibited 39

40 Knowledge and Validation 4 The difference between information and knowledge is validation 4 But what is validation? It is: 0 Testing and evaluation of knowledge claims (World 3) or 0 Testing and evaluation of beliefs (World 2) 4 Testing and evaluation of knowledge claims is public and sharable in the sense that the claims themselves are sharable and the tests and their results are sharable. That is why world 3 knowledge is objective 4 Testing and evaluation of beliefs is private and personal 4 It is this difference that makes world 2 knowledge subjective Reproduction Without Permission Strictly Prohibited 40

41 Knowledge and Validation (Two) 4Validation is not the same thing as justification 4Justification is the process of proving that a knowledge claim is true 4Validation never proves anything with certainty 4It simply provides (a) a record of how well competing knowledge claims stand up to our tests or (b) personal experience of how well competing beliefs stand up to our tests. In In our view, justification of of knowledge claims and beliefs is is impossible, but validation of of them is is not Reproduction Without Permission Strictly Prohibited 41

42 Variation in Validation 4 Since validation is just our process of testing and evaluating knowledge claims or beliefs, the practice of it will vary across individuals, groups, communities, teams, and organizations 4 A particular entity may use validation practices based on explicit rules or specified criteria, to compare knowledge claims, but it need not 4 Agents are free to change their tests or criteria at any time, to invent new ones, or to apply ad hoc tests and criticisms in validation That is, is, validation is is a free-for-all, it it is is just the the process by by which knowledge claims and beliefs run run the the gauntlet of of our our skepticism and our our criticism Reproduction Without Permission Strictly Prohibited 42

43 OK = Organizational Knowledge (Artifactual) Info Info About About SKC SKC SKC SKC Info Info About About UKC UKC To: Knowledge Integration From: Knowledge Production UKC UKC Info Info About About FKC FKC FKC FKC UKC - Undecided Knowledge Claims SKC - Surviving Knowledge Claims FKC - Falsified Knowledge Claims Reproduction Without Permission Strictly Prohibited 43

44 Knowledge Life Cycle Categories 4Information Acquisition 4Individual and Group Learning 4Knowledge Claim Formulation 4Knowledge Claim Evaluation 4OK: Falsified, Undecided, and Surviving Knowledge Claims and Meta-information about these claims 4Knowledge and Information Broadcasting 4Knowledge and Information Searching and retrieving 4Teaching 4Knowledge and Information Sharing 4The Distributed Organizational Knowledge Base Reproduction Without Permission Strictly Prohibited 44

45 KM Categories 4Knowledge Management - Interpersonal Behavior 0 Leadership (hiring, training, motivating, monitoring, evaluating, etc.) 0 Building relationships with individuals and organizations external to the enterprise 4Knowledge Management - Knowledge Processing Behavior (Knowledge Production and Integration and their sub-processes) Reproduction Without Permission Strictly Prohibited 45

46 KM Categories (Two) 4Knowledge Management - Decision-Making KM Activities 0 Changing knowledge process rules at lower KM and knowledge process levels 0 Crisis Handling 0 Allocating Knowledge-related and KM Resources 0 Negotiating agreements with representatives of other business processes Reproduction Without Permission Strictly Prohibited 46

Knowledge Management and Quality Management

Knowledge Management and Quality Management Management and Quality Management Joseph M. Firestone Ph.D. CKO Executive Information Systems www.dkms.com eisai@comcast.net June 10, 2002 1 1 Business Processes, the KLC, and KM 2 2 The Decision Execution

More information

How To Understand The New Knowledge Management

How To Understand The New Knowledge Management The new knowledge management The future value of knowledge management in a corporate context is dependent on the discipline s ability to overcome many of the limitations of its current guise. Drawing on

More information

Portal Progress and Enterprise Content Management for National Capitol AIIM Chapter January 9, 2003

Portal Progress and Enterprise Content Management for National Capitol AIIM Chapter January 9, 2003 Portal Progress and Enterprise Content Management for National Capitol AIIM Chapter January 9, 2003 By Joseph M. Firestone, Ph.D. Executive Vice President Co-CEO, KMCI CKO Executive Information Systems,

More information

The New Knowledge Management: A Paradigm and Its Problems

The New Knowledge Management: A Paradigm and Its Problems The New Knowledge Management: A Paradigm and Its Problems Joseph M. Firestone, Ph.D. Chief Knowledge Officer, Executive rmation Systems, Inc. (EIS) Executive Vice President, Education, Research and Membership,

More information

Doing Knowledge Management

Doing Knowledge Management Note: This is a pre-print version of a paper by the same title published in The Learning Organization Journal, Vol. 12, No. 2, 2005 Emerald Group Publishing, Ltd., also available at http://www.emeraldinsight.com/10.1108/09696470510583557.

More information

How To Manage Knowledge Management

How To Manage Knowledge Management 1 Second-Generation Management Mark W. McElroy Macroinnovation Associates, LLC Management Consortium Int l KM World October 30, 2001 www.macroinnovation.com 2 Our Agenda b What is is KM? An An Industry

More information

KNOWLEDGE MANAGEMENT AND CULTURE

KNOWLEDGE MANAGEMENT AND CULTURE Chapter 9 KNOWLEDGE MANAGEMENT AND CULTURE INTRODUCTION What is culture, and what is its relationship to knowledge and knowledge management? Cultural barriers are often held responsible for failures to

More information

VISION OF THE NEW KNOWLEDGE MANAGEMENT

VISION OF THE NEW KNOWLEDGE MANAGEMENT Key Issues in the New Knowledge Management CH 11 p. 1 Aus: Joseph M. Firestone, PH.D. Mark W. McElroy: Key Issues in the New Knowledge Management Chapter 11 CONCLUSION VISION OF THE NEW KNOWLEDGE MANAGEMENT

More information

Session Two. Organizational Knowledge Management

Session Two. Organizational Knowledge Management Knowledge Management Session Two Organizational Knowledge Management Intellectual capital Intellectual capital is combination of the Intellectual property (IP) held by a business and the people in that

More information

Assessing the Role of Knowledge Management Technologies in Learning Organisations

Assessing the Role of Knowledge Management Technologies in Learning Organisations Assessing the Role of Knowledge Management Technologies in Learning Organisations Frank Nyame-Asiamah ID No: 0811879 Brunel Business School, Brunel University, UK Supervisors: Dr Nandish Patel Dr Maged

More information

Change Management & Knowledge 12 April 2011 Neil White Thales UK - Probasis Transverse Project Lead

Change Management & Knowledge 12 April 2011 Neil White Thales UK - Probasis Transverse Project Lead www.thalesgroup.com Change Management & Knowledge 12 April 2011 Neil White Thales UK - Probasis Transverse Project Lead 2 / Topics Covered The importance of Change Management Knowledge in the organisation

More information

Eliminating Medical Errors

Eliminating Medical Errors Eliminating Medical Errors A KMCI Research Center Paper By Mark A. Notturno, Ph.D. Joseph M. Firestone, Ph.D. Mark W. McElroy, and Arthur J. Murray, D.Sc. The Problem Karl Popper is recognized around the

More information

& Global Climate Change

& Global Climate Change PSychology & Global Climate Change addressing a multifaceted phenomenon and set of challenges EXECUTIVE SUMMARY A Report of the American Psychological Association Task Force on the Interface Between Psychology

More information

Management Across Cultures

Management Across Cultures Management Across Cultures The second edition of this popular textbook explores the latest approaches to crosscultural management, as well as presenting strategies and tactics for managing international

More information

CHAPTER 1 INTRODUCTION

CHAPTER 1 INTRODUCTION CHAPTER 1 INTRODUCTION 1.1 Background This thesis describes a multi-agent based architecture for an intelligent assistant system for use in software project planning. The research explored the role of

More information

Grade 12 Psychology (40S) Outcomes Unedited Draft 1

Grade 12 Psychology (40S) Outcomes Unedited Draft 1 Grade 12 Psychology (40S) Outcomes Unedited Draft 1 Theme 1: Introduction and Research Methods Topic 1: Introduction 1.1.1 Define psychology, and list and explain its goals. 1.1.2 Describe and compare

More information

Leadership and Innovation

Leadership and Innovation Leadership and Innovation presented by Hubert Saint-Onge Innovation Change Renewal Leadership Transformation Growth are inexorably linked but what is the relationship between them the purpose of this session

More information

Managing Change in Organizations. Sonja Streuber, PMP, SSBB

Managing Change in Organizations. Sonja Streuber, PMP, SSBB Managing Change in Organizations Sonja Streuber, PMP, SSBB Sonja Streuber Project Mgmt & Engineering, Six Sigma, Risk Mgmt & Risk Analysis: 2000 2003 Agilent Technologies 2003 2009 Lockheed Martin 2009

More information

THE WALK IN THE WOODS & META-LEADERSHIP. LEONARD J. MARCUS, Ph.D.

THE WALK IN THE WOODS & META-LEADERSHIP. LEONARD J. MARCUS, Ph.D. August 14, 2014 Chicago, Illinois YOU RE IT! THE WALK IN THE WOODS & META-LEADERSHIP LEONARD J. MARCUS, Ph.D. Director, Program for Health Care Negotiation and Conflict Resolution Co-Director, National

More information

The effect of Organizational Intelligence and Organizational Learning on Performance of staff in Ministry of Petroleum

The effect of Organizational Intelligence and Organizational Learning on Performance of staff in Ministry of Petroleum International Journal of Education and Applied Sciences Volume, Number 2, 3-20, July 204 http://www.injoeas.com ISSN: 2345-6728 The effect of Organizational Intelligence and Organizational Learning on

More information

How To Understand The Relationship Between Organization And Performance

How To Understand The Relationship Between Organization And Performance Organizational Behavior and Development Michael Beer Harvard University Organizational studies is a fragmented field. Its foundations are the disciplines of Psychology, Sociology, and Economics and applied

More information

Green Hills Area Education Agency Certified Job Description. Regional Administrator, Director of Special Education

Green Hills Area Education Agency Certified Job Description. Regional Administrator, Director of Special Education Green Hills Area Education Agency Certified Job Description Position Title: Assignment Level: Direct Supervisor: Qualifications: General Responsibilities: Certified Professional Regional Administrator,

More information

Please comply with the Lean Construction Institute s Usage Policies and Attribution Guidelines at http://www.leanconstruction.org/usage.

Please comply with the Lean Construction Institute s Usage Policies and Attribution Guidelines at http://www.leanconstruction.org/usage. Please comply with the Lean Construction Institute s Usage Policies and Attribution Guidelines at http://www.leanconstruction.org/usage.pdf when using this file. Thank you. Managing Information Flow on

More information

Knowledge management and learning in the organizational context

Knowledge management and learning in the organizational context Knowledge and learning in the organizational context Albena Antonova, Elisaveta Gurova, Roumen Nikolov To cite this version: Albena Antonova, Elisaveta Gurova, Roumen Nikolov. Knowledge and learning in

More information

TEACHING INTERCULTURAL COMMUNICATIVE COMPETENCE IN BUSINESS CLASSES

TEACHING INTERCULTURAL COMMUNICATIVE COMPETENCE IN BUSINESS CLASSES 22 TEACHING INTERCULTURAL COMMUNICATIVE COMPETENCE IN BUSINESS CLASSES Roxana CIOLĂNEANU Abstract Teaching a foreign language goes beyond teaching the language itself. Language is rooted in culture; it

More information

Study Plan in Psychology Education

Study Plan in Psychology Education Study Plan in Psychology Education CONTENTS 1) Presentation 5) Mandatory Subjects 2) Requirements 6) Objectives 3) Study Plan / Duration 7) Suggested Courses 4) Academics Credit Table 1) Presentation offers

More information

Level 1 Articulated Plan: The plan has established the mission, vision, goals, actions, and key

Level 1 Articulated Plan: The plan has established the mission, vision, goals, actions, and key S e s s i o n 2 S t r a t e g i c M a n a g e m e n t 1 Session 2 1.4 Levels of Strategic Planning After you ve decided that strategic management is the right tool for your organization, clarifying what

More information

LEARNING THEORIES Ausubel's Learning Theory

LEARNING THEORIES Ausubel's Learning Theory LEARNING THEORIES Ausubel's Learning Theory David Paul Ausubel was an American psychologist whose most significant contribution to the fields of educational psychology, cognitive science, and science education.

More information

White Paper: Learning Requirements Planning: An Enterprise-Wide Learning Management Approach

White Paper: Learning Requirements Planning: An Enterprise-Wide Learning Management Approach White Paper: Learning Requirements Planning: An Enterprise-Wide Learning Management Approach INTRODUCTION With the advent of a variety of Learning Management Systems (LMS), Knowledge Management Systems

More information

Behavior Rating Inventory of Executive Function BRIEF. Interpretive Report. Developed by. Peter K. Isquith, PhD, Gerard A. Gioia, PhD, and PAR Staff

Behavior Rating Inventory of Executive Function BRIEF. Interpretive Report. Developed by. Peter K. Isquith, PhD, Gerard A. Gioia, PhD, and PAR Staff Behavior Rating Inventory of Executive Function BRIEF Interpretive Report Developed by Peter K. Isquith, PhD, Gerard A. Gioia, PhD, and PAR Staff Client Information Client Name : Sample Client Client ID

More information

Designing an Effective Organization Structure. January 2009

Designing an Effective Organization Structure. January 2009 Designing an Effective Organization Structure January 2009 Effective organization design considers five, interrelated components Clear vision and priorities Cohesive leadership team 1. Leadership 2. Decision

More information

Knowledge Management & Organizational Capacity. Suliman Al-Hawamdeh Professor and Chair College of Information, University of North Texas

Knowledge Management & Organizational Capacity. Suliman Al-Hawamdeh Professor and Chair College of Information, University of North Texas Knowledge Management & Organizational Capacity Suliman Al-Hawamdeh Professor and Chair College of Information, University of North Texas The Need to Manage Knowledge Knowledge is in the mind of people

More information

Session One. Introduction to Knowledge Management

Session One. Introduction to Knowledge Management Knowledge Management Session One Introduction to Knowledge Management Knowledge economy Economic performance based on knowledge, technology and learning Mobilising knowledge to add value to goods and services

More information

Course Details for the Study Abroad Program Students. Academic Year 2014

Course Details for the Study Abroad Program Students. Academic Year 2014 Course Details for the Study Abroad Program Students Academic Year 2014 Faculty of Hospitality and Tourism Prince of Songkla University, Phuket Campus Phuket, Thailand The Faculty of Hospitality and Tourism

More information

AN EXPERT IS... INSTRUCTIONAL DESIGN FOR DEVELOPING EXPERTISE 1/25/14. Rebecca L. Fiedler, Ph.D. Kaner, Fiedler & Associates, LLC

AN EXPERT IS... INSTRUCTIONAL DESIGN FOR DEVELOPING EXPERTISE 1/25/14. Rebecca L. Fiedler, Ph.D. Kaner, Fiedler & Associates, LLC INSTRUCTIONAL DESIGN FOR DEVELOPING EXPERTISE Rebecca L. Fiedler, Ph.D. Kaner, Fiedler & Associates, LLC AN EXPERT IS... someone widely recognized as a reliable source of technique or skill whose faculty

More information

Cost Reduction and Cost Containment Initiatives: Not an All or Nothing Value Proposition By Gary Friedman, President, Cost Containment Specialists

Cost Reduction and Cost Containment Initiatives: Not an All or Nothing Value Proposition By Gary Friedman, President, Cost Containment Specialists 1 Cost Reduction and Cost Containment Initiatives: Not an All or Nothing Value Proposition By Gary Friedman, President, Cost Containment Specialists Troubling economic times require attention to the basics:

More information

Enhancing and inhibiting interactions between. business processing and knowledge production:

Enhancing and inhibiting interactions between. business processing and knowledge production: Enhancing and inhibiting interactions between business processing and knowledge production: A macro study of leadership and knowledge processing in higher education. Jeffery S. Martin, PhD jeffm@clemson.edu

More information

MASTER OF HEALTH ADMINISTRATION SYLLABUS FOR SINGAPORE. HACM9100 Managing People

MASTER OF HEALTH ADMINISTRATION SYLLABUS FOR SINGAPORE. HACM9100 Managing People MASTER OF HEALTH ADMINISTRATION SYLLABUS FOR SINGAPORE HACM9100 Managing People To provide students with a foundation for understanding and applying management theory and to equip students with a range

More information

A Behavioral Approach to Motivating, Coaching and Appraising Employee Performance and Skill Improvement. By Timothy Juergensen

A Behavioral Approach to Motivating, Coaching and Appraising Employee Performance and Skill Improvement. By Timothy Juergensen A Behavioral Approach to Motivating, Coaching and Appraising Employee Performance and Skill Improvement By Timothy Juergensen A Behavioral Approach to Motivating, Coaching and Appraising Employee Performance

More information

Psychology. Kansas Course Code # 04254

Psychology. Kansas Course Code # 04254 High School Psychology Kansas Course Code # 04254 The American Psychological Association defines Psychology as the study of the mind and behavior. The discipline embraces all aspects of the human experience

More information

Main Roads Western Australia - Integrated Services Arrangements: an innovative approach to manage Western Australia s state road network.

Main Roads Western Australia - Integrated Services Arrangements: an innovative approach to manage Western Australia s state road network. Main Roads Western Australia - Integrated Services Arrangements: an innovative approach to manage Western Australia s state road network. 1. INTRODUCTION When existing road network maintenance arrangements

More information

Social Perception and Attribution

Social Perception and Attribution 4 Social Perception and Attribution Chapter An Information Processing Model of Perception Stereotypes: Perceptions about Groups of People Self-Fulfilling Prophecy: The Pygmalion Effect Causal Attribution

More information

3. Programme accredited by Currently accredited by the BCS. 8. Date of programme specification Students entering in October 2013

3. Programme accredited by Currently accredited by the BCS. 8. Date of programme specification Students entering in October 2013 PROGRAMME SPECIFICATION FOR MSc IN COMPUTER SCIENCE 1. Awarding institution/body University of Oxford 2. Teaching institution University of Oxford 3. Programme accredited by Currently accredited by the

More information

Organizational Culture Why Does It Matter?

Organizational Culture Why Does It Matter? Organizational Culture Why Does It Matter? Presented to the Symposium on International Safeguards International Atomic Energy Agency Vienna, Austria November 3, 2010 IAEA-CN-184/315 Kenneth Desson Pentor

More information

CSE 435 Software Engineering. Sept 16, 2015

CSE 435 Software Engineering. Sept 16, 2015 CSE 435 Software Engineering Sept 16, 2015 2.1 The Meaning of Process A process: a series of steps involving activities, constraints, and resources that produce an intended output of some kind A process

More information

Course Descriptions. Seminar in Organizational Behavior II

Course Descriptions. Seminar in Organizational Behavior II Course Descriptions B55 MKT 670 Seminar in Marketing Management This course is an advanced seminar of doctoral level standing. The course is aimed at students pursuing a degree in business, economics or

More information

AP Psychology 2008-2009 Academic Year

AP Psychology 2008-2009 Academic Year AP Psychology 2008-2009 Academic Year Course Description: The College Board Advanced Placement Program describes Advanced Placement Psychology as a course that is designed to introduce students to the

More information

Information systems supported organizational learning as a competitive advantage

Information systems supported organizational learning as a competitive advantage Journal of Industrial Engineering and Management JIEM, 2013 6(3): 702-708 Online ISSN: 2013-0953 Print ISSN: 2013-8423 http://dx.doi.org/10.3926/jiem.555 Information systems supported organizational learning

More information

WASHBURN UNIVERSITY DUAL DEGREE PROGRAM School of Law (J.D.) & School of Business (M.B.A.)

WASHBURN UNIVERSITY DUAL DEGREE PROGRAM School of Law (J.D.) & School of Business (M.B.A.) WASHBURN UNIVERSITY DUAL DEGREE PROGRAM School of Law (J.D.) & School of Business (M.B.A.) Recognizing that legal and business studies complement each other and that real-world problems often require solutions

More information

Cover Page. The handle http://hdl.handle.net/1887/33081 holds various files of this Leiden University dissertation.

Cover Page. The handle http://hdl.handle.net/1887/33081 holds various files of this Leiden University dissertation. Cover Page The handle http://hdl.handle.net/1887/33081 holds various files of this Leiden University dissertation. Author: Stettina, Christoph Johann Title: Governance of innovation project management

More information

ASC 076 INTRODUCTION TO SOCIAL AND CRIMINAL PSYCHOLOGY

ASC 076 INTRODUCTION TO SOCIAL AND CRIMINAL PSYCHOLOGY DIPLOMA IN CRIME MANAGEMENT AND PREVENTION COURSES DESCRIPTION ASC 075 INTRODUCTION TO SOCIOLOGY AND ANTHROPOLOGY Defining Sociology and Anthropology, Emergence of Sociology, subject matter and subdisciplines.

More information

KNOWLEDGE NETWORK SYSTEM APPROACH TO THE KNOWLEDGE MANAGEMENT

KNOWLEDGE NETWORK SYSTEM APPROACH TO THE KNOWLEDGE MANAGEMENT KNOWLEDGE NETWORK SYSTEM APPROACH TO THE KNOWLEDGE MANAGEMENT ZHONGTUO WANG RESEARCH CENTER OF KNOWLEDGE SCIENCE AND TECHNOLOGY DALIAN UNIVERSITY OF TECHNOLOGY DALIAN CHINA CONTENTS 1. KNOWLEDGE SYSTEMS

More information

Dr. Tarek A. Tutunji Philadelphia University, Jordan. Engineering Skills, Philadelphia University

Dr. Tarek A. Tutunji Philadelphia University, Jordan. Engineering Skills, Philadelphia University Philadelphia University, Jordan Project Management In the previous section, Engineering Responsibility was presented. In this session, Project Management will be introduced. This session is divided into

More information

A Whole-Person/Systemic Approach to Organization Change Management. By Jeff Dooley, copyright 1998

A Whole-Person/Systemic Approach to Organization Change Management. By Jeff Dooley, copyright 1998 A Whole-Person/Systemic Approach to Organization Change Management By Jeff Dooley, copyright 1998 Over the past few decades large-scale organization change has become a way of life in American business.

More information

How To Develop A Global Leadership Development Program

How To Develop A Global Leadership Development Program Global Leadership Development Talent Management CapitalWave Inc. White Paper March 2010 1 Table of Contents: Global Leadership Development (GLD): Distance. 3 GLD 2: Defining Leadership across Cultures

More information

Appendix B: Monitoring Tool Matrices

Appendix B: Monitoring Tool Matrices Appendix B: Monitoring Tool Matrices Content: This appendix provides a detailed description of the ISRAP matrix organization and an explanation of each field of the monitoring tool matrices (www.israp.org).

More information

Novice Experienced Expert a. Understands the importance of ABE, ASE, and ESOL at the personal and program level. X X X

Novice Experienced Expert a. Understands the importance of ABE, ASE, and ESOL at the personal and program level. X X X Complete Draft 1 through 5 Rhode Island Adult Education Practitioner Standards for Instructors 9-12-12 Definitions: Expert Teachers Expert teachers have the capacity to teach from the heart as well as

More information

Potential of Strategic Environmental Assessment Follow-up for Institutional Learning and Collaboration: A case of Merseyside Local Transport Plans, UK

Potential of Strategic Environmental Assessment Follow-up for Institutional Learning and Collaboration: A case of Merseyside Local Transport Plans, UK Potential of Strategic Environmental Assessment Follow-up for Institutional Learning and Collaboration: A case of Merseyside Local Transport Plans, UK Maia Gachechiladze PhD Candidate Central European

More information

WORKING PAPER MASSACHUSETTS ALFRED P. SLOAN SCHOOL OF MANAGEMENT CAMBRIDGE, MASSACHUSETTS 02139 INSTITUTE OF TECHNOLOGY

WORKING PAPER MASSACHUSETTS ALFRED P. SLOAN SCHOOL OF MANAGEMENT CAMBRIDGE, MASSACHUSETTS 02139 INSTITUTE OF TECHNOLOGY WORKING PAPER ALFRED P. SLOAN SCHOOL OF MANAGEMENT BETTER UTILIZATION OF HEALTH CARE MANPOWER THROUGH EDUCATIONAL PROGRAMS; AN OVERVIEW September, 1974 WP 733-74 MASSACHUSETTS INSTITUTE OF TECHNOLOGY 50

More information

Department of Leadership and Organizational Psychology

Department of Leadership and Organizational Psychology Azusa Pacific University 1 Department of Leadership and Organizational Psychology Department Overview The Department of Leadership and Organizational Psychology (http://www.apu.edu/bas/leadershippsych)

More information

THE RELATIONSHIP BETWEEN ORGANIZATIONAL CULTURES, HUMAN RESOURCES MANAGEMENT (HRM) IN CONSTRUCTION BUSINESS

THE RELATIONSHIP BETWEEN ORGANIZATIONAL CULTURES, HUMAN RESOURCES MANAGEMENT (HRM) IN CONSTRUCTION BUSINESS 218 THE RELATIONSHIP BETWEEN ORGANIZATIONAL CULTURES, HUMAN RESOURCES MANAGEMENT (HRM) IN CONSTRUCTION BUSINESS ABSTRACT HOOMAN ABADI*; ROUZBEH ABADI** *Faculty of Civil Engineering, Universiti Teknologi

More information

430 CURRICULUM AND SYLLABUS for Classes XI & XII

430 CURRICULUM AND SYLLABUS for Classes XI & XII 430 CURRICULUM AND SYLLABUS for Classes XI & XII PSYCHOLOGY CLASS XI (THEORY) One Paper Time: 3 Hours 70 Marks 180 Periods Unit Unitwise Weightage Marks I What is Psychology? 6 I Methods of Enquiry in

More information

RELATIONSHIP BETWEEN THE USE OF MANAGEMENT INFORMATION SYSTEMS AND EMPLOYEE JOB PERFORMANCE: EVIDENCE FROM KENINDIA ASSURANCE COMPANY LIMITED

RELATIONSHIP BETWEEN THE USE OF MANAGEMENT INFORMATION SYSTEMS AND EMPLOYEE JOB PERFORMANCE: EVIDENCE FROM KENINDIA ASSURANCE COMPANY LIMITED RELATIONSHIP BETWEEN THE USE OF MANAGEMENT INFORMATION SYSTEMS AND EMPLOYEE JOB PERFORMANCE: EVIDENCE FROM KENINDIA ASSURANCE COMPANY LIMITED Owino Phyllis Osodo Beatrice Jemaiyo The Catholic University

More information

Instructional Designer Standards: Competencies & Performance Statements

Instructional Designer Standards: Competencies & Performance Statements Standards Set 2012 ibstpi Instructional Designer Standards: Competencies & Performance Statements The 2012 ibstpi Instructional Designer Competencies and Performance statements are copyrighted by the International

More information

CALIFORNIA S TEACHING PERFORMANCE EXPECTATIONS (TPE)

CALIFORNIA S TEACHING PERFORMANCE EXPECTATIONS (TPE) CALIFORNIA S TEACHING PERFORMANCE EXPECTATIONS (TPE) The Teaching Performance Expectations describe the set of knowledge, skills, and abilities that California expects of each candidate for a Multiple

More information

Course Details for the Study Abroad Program Students. Academic Year 2015

Course Details for the Study Abroad Program Students. Academic Year 2015 Course Details for the Study Abroad Program Students Academic Year 2015 Faculty of Hospitality and Tourism Prince of Songkla University, Phuket Campus Phuket, Thailand The Faculty of Hospitality and Tourism

More information

School Psychology Program Goals, Objectives, & Competencies

School Psychology Program Goals, Objectives, & Competencies RUTGERS SCHOOL PSYCHOLOGY PROGRAM PRACTICUM HANDBOOK Introduction School Psychology is a general practice and health service provider specialty of professional psychology that is concerned with the science

More information

Applied Psychology. Dr. Marya Howell-Carter, Acting Chair Psychology Dept. Bachelor of Science Degree

Applied Psychology. Dr. Marya Howell-Carter, Acting Chair Psychology Dept. Bachelor of Science Degree Applied Psychology Dr. Marya Howell-Carter, Acting Chair Psychology Dept. Bachelor of Science Degree The Applied Psychology program leads to a Bachelor of Science degree with a concentration in Industrial/Organizational

More information

True/False Questions

True/False Questions Chapter 7 Training True/False Questions 7-1. On average, U.S. firms spend less than half of what Japanese firms spend on training. Ans: T Page 208 7-2. Continuous learning does not require employees to

More information

Measuring Employee Engagement: Off the Pedestal and Into the Toolbox

Measuring Employee Engagement: Off the Pedestal and Into the Toolbox Measuring Employee Engagement: Off the Pedestal and Into the Toolbox Andrew Graham, School of Policy Studies, Queen's University December, 2015 I was recently asked by a senior HR advisor in a Canadian

More information

Human Resource Management Plays a New Role in Learning Organizations

Human Resource Management Plays a New Role in Learning Organizations Human Resource Management Plays a New Role in Learning Organizations Dr. Ping Yu Wang, Associate Professor of Hsuan Chuang University ABSTRACT Needless to say, the performance of Human Resource Management

More information

Undergraduate Psychology Major Learning Goals and Outcomes i

Undergraduate Psychology Major Learning Goals and Outcomes i Undergraduate Psychology Major Learning Goals and Outcomes i Goal 1: Knowledge Base of Psychology Demonstrate familiarity with the major concepts, theoretical perspectives, empirical findings, and historical

More information

Principles of Assessing and Treatment of Suicide

Principles of Assessing and Treatment of Suicide Principles of Assessing and Treatment of Suicide Pamela K. Greene PhD, RN Chief Nursing Officer and Senior Vice President of Patient Care Services 7 Categories A. Working with Individuals at Risk for Suicide:

More information

CURRICULUM VITAE. Marc Siegall, PhD. Emeritus Professor of Management, California State University, Chico (8/14 present).

CURRICULUM VITAE. Marc Siegall, PhD. Emeritus Professor of Management, California State University, Chico (8/14 present). CURRICULUM VITAE Marc Siegall, PhD Office Department of Management College of Business California State University, Chico Chico, CA 95929-0031 (530) 898-5421 msiegall@csuchico.edu www.csuchico.edu/~msiegall

More information

Behavior Rating Inventory of Executive Function - Adult Version BRIEF-A. Interpretive Report. Developed by

Behavior Rating Inventory of Executive Function - Adult Version BRIEF-A. Interpretive Report. Developed by Behavior Rating Inventory of Executive Function - Adult Version BRIEF-A Interpretive Report Developed by Peter K. Isquith, PhD, Robert M. Roth, PhD, Gerard A. Gioia, PhD, and PAR Staff Client Information

More information

This historical document is derived from a 1990 APA presidential task force (revised in 1997).

This historical document is derived from a 1990 APA presidential task force (revised in 1997). LEARNER-CENTERED PSYCHOLOGICAL PRINCIPLES: A Framework for School Reform & Redesign TABLE OF CONTENTS: Background Learner-Centered Principles Prepared by the Learner-Centered Principles Work Group of the

More information

FITNESS FOR THE PROFESSION OF COUNSELING

FITNESS FOR THE PROFESSION OF COUNSELING FITNESS FOR THE PROFESSION OF COUNSELING A Policy Statement from the Faculty and Staff of the Department of Counseling and Human Services, College of Professional Studies, University of Scranton. PROFESSIONAL

More information

APA National Standards for High School Psychology Curricula

APA National Standards for High School Psychology Curricula APA National Standards for High School Psychology Curricula http://www.apa.org/ed/natlstandards.html I. METHODS DOMAIN Standard Area IA: Introduction and Research Methods CONTENT STANDARD IA-1: Contemporary

More information

Organizational Behavior and Organizational Change Organizational Culture. Roger N. Nagel Senior Fellow & Wagner Professor.

Organizational Behavior and Organizational Change Organizational Culture. Roger N. Nagel Senior Fellow & Wagner Professor. Organizational Behavior and Organizational Change Organizational Culture Roger N. Nagel Senior Fellow & Wagner Professor 1 Topics This Presentation Organizational Culture Characteristics 1. Innovation

More information

Leveraging UX Insights to Influence Product Strategy

Leveraging UX Insights to Influence Product Strategy Leveraging UX Insights to Influence Product Strategy Frank Guo, PhD Many UX researchers and analysts aspire to influencing not only design implementation, but also product strategy. However, it is rather

More information

Federal Enterprise Architecture and Service-Oriented Architecture

Federal Enterprise Architecture and Service-Oriented Architecture Federal Enterprise Architecture and Service-Oriented Architecture Concepts and Synergies Melvin Greer Chief Strategist, SOA / Cloud Computing Certified Enterprise Architect Copyright August 19, 2010 2010

More information

Knowledge Management

Knowledge Management Knowledge Management An MSc Course Module (Revised) For Agricultural Information and Communication Management Program Open Education Resource Prepared By Fekadu Beyene Contents Chapter 1: Introduction...

More information

Department of Training and Workforce Development Western Australia RPL Assessment Tool Kit

Department of Training and Workforce Development Western Australia RPL Assessment Tool Kit Department of Training and Workforce Development Western Australia RPL Assessment Tool Kit CHC50908 Diploma of Children s Services (Early Childhood Education and Care) First published 2010 ISBN 978-1-74205-643-2

More information

What is the psychological contract and does it matter?

What is the psychological contract and does it matter? What is the psychological contract and does it matter? Neil Conway Birkbeck University of London 1 Contents 1. Importance of the psychological contract 2. Defining the PC 3. History of the term 4. Strengths

More information

Standards for the School Counselor [23.110]

Standards for the School Counselor [23.110] II. STANDARDS FOR THE SCHOOL SERVICE PERSONNEL CERTIFICATE Standards for the School Counselor [23.110] STANDARD 1 - Academic Development Domain The competent school counselor understands the learning process

More information

The Wisconsin Comprehensive School Counseling Model Student Content Standards. Student Content Standards

The Wisconsin Comprehensive School Counseling Model Student Content Standards. Student Content Standards The Wisconsin Comprehensive School Counseling Model Student Content Standards The Wisconsin Comprehensive School Counseling Model builds the content of developmental school counseling programs around nine

More information

PROPS Manual for Project Managers

PROPS Manual for Project Managers PROPS Manual for Project Managers 1 PROPS Manual for Project Managers CONTENTS INTRODUCTION... 3 PROJECT MANAGEMENT MODEL... 7 PRESTUDY PHASE... 11 PHASE START-UP AND TEAMBUILDING... 17 COACHING, INTEGRATION

More information

Methods of psychological assessment of the effectiveness of educational resources online

Methods of psychological assessment of the effectiveness of educational resources online Svetlana V. PAZUKHINA Leo Tolstoy Tula State Pedagogical University, Russian Federation, Tula Methods of psychological assessment of the effectiveness of educational resources online Currently accumulated

More information

THE e-knowledge BASED INNOVATION SEMINAR

THE e-knowledge BASED INNOVATION SEMINAR The Kaieteur Institute For Knowledge Management THE e-knowledge BASED INNOVATION SEMINAR OVERVIEW! Introduction Knowledge is a new form of renewable and intangible energy that is transforming many organizations.

More information

Management. Complete the requirements shown in the General Education Requirements section of this catalog. Include the following specified courses:

Management. Complete the requirements shown in the General Education Requirements section of this catalog. Include the following specified courses: Management Joe Stauffer, Ph.D. Associate Professor and Coordinator of Management Dr. Stauffer received a Ph.D. in management from the University of Oklahoma. He has an undergraduate degree in production/operations

More information

MASTER OF HEALTH ADMINISTRATION SYLLABUS FOR SINGAPORE. HACM9100 Leadership in Health and Aged Care

MASTER OF HEALTH ADMINISTRATION SYLLABUS FOR SINGAPORE. HACM9100 Leadership in Health and Aged Care MASTER OF HEALTH ADMINISTRATION SYLLABUS FOR SINGAPORE HACM9100 Leadership in Health and Aged Care To provide students with a foundation for understanding and applying leadership and management theory

More information

How Firms Learn From the Uses of Different

How Firms Learn From the Uses of Different How Firms Learn From the Uses of Different Types of Management Control Systems Michael T. Lee, Boise State University Sally K. Widener, Rice University We gratefully acknowledge the financial support of

More information

TUFTS UNIVERSITY SCHOOL OF MEDICINE Institutional Educational Objectives

TUFTS UNIVERSITY SCHOOL OF MEDICINE Institutional Educational Objectives 1 TUFTS UNIVERSITY SCHOOL OF MEDICINE Institutional Educational Objectives The central aim of the School of Medicine is to produce highly competent, intellectually curious and caring physicians. To this

More information

Performance-based Incentive Compensation Plan

Performance-based Incentive Compensation Plan Performance-based Incentive Compensation Plan Durham Convention & Visitors Bureau Shaped by Performance Management Inc. Adopted 1999 Last Updated 1/2008 Plan Objectives This performance-based compensation

More information

National Education Technology Standards

National Education Technology Standards National Education Technology Standards Objectives Satisfied by Each Deliverable in the Program 1 Basic operations and concept Students demonstrate a sound understanding of the nature and operation of

More information

Onboarding training program provides quantified results that add to recruiting firm s bottom line.

Onboarding training program provides quantified results that add to recruiting firm s bottom line. Onboarding training program provides quantified results that add to recruiting firm s bottom line. Our goal was to create a teachable, understandable, impactful, businessdriving program. What we wanted

More information

School of Social Work

School of Social Work MSW Core Curriculum for Generalist Practice St. Catherine University/University of St. Thomas Core and Advanced Competencies of the MSW Program The SCU/UST MSW curriculum prepares its graduates for advanced

More information

THE MASTER OF ARTS PROGRAM IN INDUSTRIAL/ORGANIZATIONAL PSYCHOLOGY GRADUATE SCHOOL OF ARTS AND SCIENCE NEW YORK UNIVERSITY

THE MASTER OF ARTS PROGRAM IN INDUSTRIAL/ORGANIZATIONAL PSYCHOLOGY GRADUATE SCHOOL OF ARTS AND SCIENCE NEW YORK UNIVERSITY THE MASTER OF ARTS PROGRAM IN INDUSTRIAL/ORGANIZATIONAL PSYCHOLOGY GRADUATE SCHOOL OF ARTS AND SCIENCE NEW YORK UNIVERSITY Information Booklet for Applicants Director: Barry H. Cohen, Ph.D Telephone: 212-998-7815

More information

Develop «D» Execution & Change Management

Develop «D» Execution & Change Management Develop «D» Execution & Change Management Dr. Abdurrahman Baş Fall 2013 www.abdurrahmanbas.com Contents Three Core Processes of Execution Forces for Change Principles of Change Five Activities Contributing

More information