Aerospace Claims Services

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1 Aerospace Claims Services

2 Our mission is to provide the best claims service and solutions, in support of our customer s business and strategic interests. 2

3 Executive Staff Joseph Trotti President & CEO Martin Stevens Global Chief Underwriting Officer - Aerospace Strength We are an American International Group, Inc. (AIG) company, AIG is a leading international insurance organization serving customers in more than 130 countries. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. The forces that have made AIG a leader in the property and casualty industry for decades, continue to endure and are more valuable than ever. Andrew Trundle Head of Aerospace - Europe Mike Barrett Global Chief Claims Officer Jeff Moitozo Aerospace Product Line Executive - U.S. / Canada Stability For over 65 years our aviation professionals have been there for our customers, developing and creating risk management solutions for all aspects of the aerospace insurance industry. Since 1947, we have supported the needs of customers and will continue to do so year after year. Global Reach With operations strategically located around the world we are a leading provider of aerospace insurance solutions worldwide. We support our customers with local claims and safety and loss control services in virtually any corner of the globe. Aerospace Expertise Our deep understanding of the aerospace insurance industry makes us extremely valuable as a long-term, strategic partner in addressing risk management needs. We have the expertise, creativity and ability to address virtually any aerospace insurance-related risk. Our specialized claims and safety and loss control teams provide optimal service to customers - in resolving claims, or preventing them - worldwide. 3

4 Claims Services Centered On You Claims Resolution Our claims staff is trained to focus on resolving claims promptly and effectively with the best interests of our customers in mind. We understand the value of our customers brand name and this concern is carried over to the decision making process regarding the claims resolution and defense strategy. Claims Team The adjusters average more than seventeen years in the insurance industry and more than 7 years with AIG. Our claims staff has authority for resolving claims up to the full policy limit which allows us to make quick decisions on behalf of our clients. Claims Team Structure The claims branch operations have been organized to provide localized service throughout the world. This structure allows our adjusters to interface directly with our customers and claimants which aids in resolving claims promptly and economically. Claims Financial Given the significant financial responsibility with regards to properly evaluating claims, paying appropriate settlements, controlling expenses, and maintaining adequate reserve levels, our goal is to develop relationships with our customers and with the claimants in order to expedite matters. Our philosophy of prompt claims investigations and resolution is designed to control claims costs and expenses. Claims Accident Response We strongly believe in a multi-disciplinary response. We are uniquely qualified to provide the necessary expertise to handle such investigations and have the in-house experience. We also have specific law firms, consultants, and experts available to immediately assist you with a loss. 4

5 Claims Team Home Office - Atlanta, GA Mike is the Global Chief Claims Officer responsible for overseeing the day-to-day worldwide claims operations. Mike is also the Team Leader for the Major Accident Go - Team. In this role he has participated in high profile incidents and accidents such as US Airways Flight 1549, British Airways Flight 38 and Asiana Flight 214. Prior to joining us, Mike served as Senior Vice President, Director of Claims with Phoenix Aviation Managers from 1999 to 2006, where he supervised all claims personnel, complex litigation, coverage issues, attorney assignment and contract review. From 1981 to 1999, Mike worked for United States Aviation Underwriters in various claims handling and management positions and participated in high profile accidents such as Delta Flight 1288 and ValuJet Flight 592. Mike Barrett, Esq. Global Chief Claims Officer Mike holds a Bachelors of Science degree in Marketing from Arizona State University and a Juris Doctor from Georgia State University. He is a member of the State Bar of Georgia and the Florida Bar. Mike also holds a Commercial Pilot s license with over 3,500 hours of flying experience. Betsy is the Senior Vice President North American Regional. Betsy joined us in 2006 and is responsible for overseeing the claims operations in the U.S. and Canada, including Puerto Rico, and the U.S. Virgin Islands. She has over thirty years of general aviation claims experience and began her career as a Claims Representative in 1979 with Commercial Aviation Underwriters advancing to Vice President -. In 1991, she joined Continental Aviation Underwriters as Vice President of Aviation Claims until she moved to LAD Aviation, Inc. (CTC Services, Inc.) as Chief Operating Officer responsible for large and complex aviation related hull and liability claims. At CTC, Betsy was also the director of Field Offices as well as the Senior Vice President of Marketing. She was also a member of the Board of Directors at both Continental Aviation and CTC Services/LAD Aviation. Betsy has a degree in Paralegal Studies from Pennsylvania State University. Betsy Fulton Senior Vice President North American Regional 5

6 Home Office - Atlanta, GA Steven D. Allen, Esq. Vice President Airline Garrett Pendleton, Esq. Vice President Airport Chris Watkins, Esq. Vice President Products Steve is the Vice President, Airline located in Atlanta. He is responsible for the supervision and management of claims and litigation involving domestic and international air carriers. Steve is also a member of the Major Accident Go - Team, focusing on Family Assistance. Steve is a licensed attorney in Texas, New Mexico, South Carolina, and D.C. He has 10 years experience as outside counsel with a major international law firm and as associate general counsel with an aircraft manufacturer. His career includes representation of air carriers, aviation product manufacturers, aerospace defense firms, airports, cargo operators, FBOs, and aircraft owners and pilots. In addition to his legal experience, Steve has an extensive aviation background as a U.S. Air Force pilot flying the Northrop T-38 and AT-38 aircraft; prior to entering his legal practice specializing in aviation and aerospace matters. Steve obtained his undergraduate degree from Baylor University, his MBA from the University of New Mexico and his JD from Southern Methodist University. Garrett is the Vice President, Airport located in Atlanta. He is responsible for the direct oversight and management of all airport claims and lawsuits. Garrett is also a member of the Major Accident Go - Team, responsible for Legal Coordination and Expert Retention. A licensed attorney in Florida and Georgia, Garrett practiced law for 8 years with large international law firms where he defended and tried a myriad of high stakes aviation, insurance and complex commercial lawsuits in state and federal courts across the United States, as well as in international tribunals. Before entering legal practice, Garrett gained a significant background in aviation during 4 years active duty in the United States Marine Corps air traffic control operations environment, and subsequently as a civilian engaged in air traffic control operations in support of the National Science Foundation s United States Antarctic Program. He also possesses a range of international experience having lived and worked abroad for many years in Europe, the Middle East, the South Pacific and Antarctica. Garrett obtained his BS from Embry-Riddle Aeronautical University, where he trained as a pilot, and his MBA and JD from Stetson University. Chris is the Vice President, Products located in Atlanta. He is responsible for the oversight and management of most products claims and lawsuits. Prior to joining us in 2009, Chris practiced law in Texas for 10 years defending and trying high exposure and catastrophic personal injury lawsuits involving transportation, medical malpractice, products and premises liability. In addition to his legal experience, Chris has a significant background in aviation and is a third-generation pilot. He holds an Airline Transport Pilot s license and is a former flight and ground instructor and Part 135 charter pilot. Chris obtained his undergraduate degree from the University of Texas at Austin, earning a Bachelor of Arts and a Doctor of Jurisprudence from the University of Houston Law Center. 6

7 Regional Managers Ted is the Vice President, Central Regional, located in Dallas. He supervises claims in the Chicago and Dallas offices covering the central United States. Previously, Ted was the Vice President, Regional for Phoenix Aviation Managers before assuming his current position. Ted began his insurance career with Prudential Property and Casualty where he investigated and settled property and casualty claims, major structure and catastrophe storm losses. Ted is experienced with a wide variety of claims including turbine engine damage and significant damage to business jet and airliner hulls and multiple fatality accidents. He has been the primary claims contact for large helicopter companies, fixed base operators, business jet operators, regional and major airlines. Ted holds a Bachelor of Science degree in Finance from Arizona State University, CPCU and CAIP designations and is an instrument rated private pilot. Ted Green, CPCU, CAIP Vice President Central Regional Dallas Jeff is the Vice President, Western Regional, located in Los Angeles. He is responsible for the management of the Los Angeles Branch office as well as the Phoenix claims office with a territory of 12 states. Previously Jeff was the AVP Los Angeles Branch and handled hull and liability claims occurring in: California, Washington, Oregon, Alaska and Hawaii. Jeff's mechanical background includes work in a machine shop and management of a transmission repair facility. His insurance career began at Farmers Insurance Exchange where for 9 years he served a brief stint in underwriting and then several years in claim handling and claim management roles. He supervised a team of 8 commercial claims adjusters whose inventory included litigated general liability claims (including personal injury and advertising injury), directors and officers, umbrella, truck, and surety claims. Jeff received his Bachelor of Arts degree from Southern California College in Costa Mesa, CA and is a licensed private pilot. Jeff Sheets, FCLA Vice President Western Regional Los Angeles Joe is the Vice President, Eastern Regional, located in New York City. He is responsible for the supervision and management of those claims assigned to the New York and Atlanta offices. Joe started his career with GAB Business Services, an independent adjusting firm, where he held positions at both branch and regional levels over a 9 year period. From , he served as the Claims Manager for the Aerospace Northeast Regional office. He then briefly joined Phoenix Aviation Managers, but returned to AIG after one year. Joe holds a Bachelor of Science degree in Air Commerce from Florida Institute of Technology, Melbourne and is a licensed commercial pilot. Joe Shelby Vice President Eastern Regional New York City 7

8 s Robert (Chris) Lundblad Assistant Vice President Los Angeles Chris is the Assistant Vice President of the Los Angeles Claims office. He is responsible for the handling of hull and liability claims occurring in: California, Washington, Oregon, Alaska and Hawaii. Chris also assumes the role of Environmental/Pollution overseeing these difficult claims. Prior to joining us in 2005, Chris held various claims positions at Farmer's Insurance including Commercial Claims Office Manager, Quality Assurance Manager, Large Loss Zone Manager and Environmental Claims Specialist. He has over 25 years experience in the claims business. Chris received his Bachelor of Arts degree from CSU Chico, a law degree from Western State University in Fullerton, CA and holds a CPCU designation. Seth Magid Assistant Vice President Branch Phoenix Seth is the Assistant Vice President Branch Manager of the Phoenix Claims office. He is responsible for coordinating and overseeing the Light Aircraft Division claims handled in the U.S. Seth s branch territory consists of 7 states. Previously Seth was the Assistant Branch Manager, managing a team of adjusters out of the Phoenix Claims office that routinely handled hull and liability claims under the LAD division. Having previously worked with Sentry Insurance and Republic Western Insurance, Seth has over 10 years of commercial and personal lines claims handling experience. He holds a Bachelor of Arts degree from West Virginia University and carries a private pilot certificate. Tara Palmer Assistant Vice President Airline Claims Tara is the Assistant Vice President in the Airline Department located in Atlanta. Tara played a key role in the managing and handling of passenger claims stemming from US Airways Flight Prior to joining us in 2006, Tara was with Delta Air Lines for 14 years; 12 of which were in the Passenger Claims Department where she managed and handled in-house insured liability claims and lawsuits. During this time, Tara was involved in the handling of high profile accidents such as the Delta Flight 1288 MD-88 uncontained engine failure in Pensacola, Florida, and the Delta Flight 554 MD-88 landing accident at New York-LaGuardia. Additionally, she was also involved with Delta s 9/11 litigation and a class action lawsuit involving fumes that entered the passenger cabin due to a component failure after take-off. Tara holds a Bachelor of Business Administration from Georgia Southern University. 8

9 Carmen is the General Aviation Severity Claims Director / Coverage and E & O Coordinator located in Atlanta. She is responsible for monitoring coverage issues, coverage opinions and policy wording challenges providing a summary to Underwriting for potential wording changes. She was formally the Claims and Litigation Supervisor for large exposure domestic and international aircraft operators, complex litigation, personal injury and premises liability claims and litigations involving FBOs, airports and cargo operators. Previous to that, she worked as a legal intern in the Office of Regional Counsel, Southern Region, for the FAA before becoming an Assistant District Attorney for the Rockdale Judicial Circuit. Carmen has also worked as a Flight Attendant for Atlantic Southeast Airlines. She holds a Bachelor of Arts degrees in Sociology and Speech Communication and a Juris Doctor degree from the University of Georgia. She is a member of the State Bar of Georgia and a private pilot. Carmen Paul, Esq. General Aviation Severity Claims Director Eric is the Assistant Vice President Branch for the Southeast located in Atlanta. He is responsible for the management of all hull and liability claims occurring in: Georgia, Florida, North Carolina, South Carolina, Kentucky, Alabama and Tennessee. Eric has been with us since December 2003 when he was hired as a Claims Representative in the Phoenix Claims office. He was redeployed to Atlanta in 2007 as a Senior Claims Representative and in 2009 promoted to Claims Specialist, accepting an expanded role in claims handling for the Southeastern United States. He received his Bachelor of Science degree in Aviation Science Professional Pilot from Parks College of Saint Louis University. Eric is also a licensed commercial pilot in both single and multi-engine aircraft. Eric Rank Assistant Vice President Branch Atlanta Russ is the Assistant Vice President Branch for the Chicago Claims office. He is responsible for managing all claims occurring in the Midwest Region: North Dakota, South Dakota, Nebraska, Minnesota, Wisconsin, Iowa, Illinois, Indiana, Michigan and Ohio. Previously Russ worked for United States Aviation Underwriters in the Midwest handling a wide variety of claims from 1984 to He received his undergraduate degree from Marquette University prior to commencing military service. Upon release from active duty, he obtained his background in airframe and power plant mechanics, and earned his flight ratings through the commercial, multi-engine, and instrument ratings at the University of Illinois (Institute of Aviation). Russ is also a certified flight instructor. Russ Talbot Assistant Vice President Branch Chicago 9

10 International Richard Powell Vice President, European Regional London, UK Richard is the Vice President, European Regional, located in London. He is responsible for all claims developing from the aviation business serviced by the London office and all European Regional offices. Richard has nearly 30 years of claims handling experience in Europe, the U.S. and Internationally. Previously, Richard was the Chief Claims Officer at Gerling Insurance Company UK for 11 years and held various claims positions with Aegon Insurance Company UK. He is a member of the Legal and Claims Study Group of the International Union of Aviation Insurers. Colin Campbell London, UK Colin is the located in London. His duties consist of managing claims for various lines of business. Previously, Colin served as a Senior Claims Adjuster with Global Aerospace. His career began with Alexander Howden Insurance Brokers as a claims broker dealing with airlines, products and general aviation claims. Colin then started the claims department at Thomas Miller (Aviation) Ltd., specializing in GA and Alaska risks along with smaller European, Indonesian and Australian airlines. He served as at M.E. Charlesworth Underwriting Agents Syndicate 724, (GA, Alaska risks, balloons, cargo operators) and as at R J Maylam and Others Syndicate 270. Jonathan Woodrow London, UK Jonathan is the located in London. His responsibilities involve handling claims for many lines of business including satellite and deductible insurance. Previously, he was an aviation claims broker for C.T. Bowring (now Marsh) and later served as Deputy Underwriter for deductible insurance at AXA. Currently, Jonathan is a representative on the UK Flight Safety Committee and a member of the Air Law Association of Australia and New Zealand (ALAANZ). He is also a Fellow of the Chartered Insurance Institute (FCII) and is a member of the Royal Aeronautical Society (MRAeS). Andrew is the based in the Brisbane, Australia office. Andrew joined us in February, 2013 and manages losses within Australia, New Zealand and Papa New Guinea. He comes to us with nearly 30 years of claims management experience handling a wide range of insurance claims including aviation, marine, general liability, personal liability, bodily injury, and physical damage. Previously Andrew managed all aviation claims for Vero Aviation. Andrew Nevin Brisbane, Australia 10

11 Global Claims Branch Locations Aerospace Contacts Atlanta Chicago Dallas Denver Los Angeles New York Phoenix London Brisbane U.S.A. Atlanta, GA : Eric Rank 1200 Abernathy Road Building 600 Atlanta, GA Tel: / Fax: Denver, CO Claims Rep.: Myron Carlson P.O. Box Northglenn, CO Tel: / Fax: Phoenix, AZ : Seth Magid 2929 N. Central Avenue, 19th Floor Phoenix, AZ Tel: / Fax: Chicago, IL : Russ Talbot 300 South Riverside Plaza, Suite 2100 Chicago, IL Tel: / Fax: Los Angeles, CA : Jeff Sheets 777 Figueroa Street 14th Floor Los Angeles, CA Tel: / Fax: Dallas, TX : Ted Green 600 N. Pearl Street Suite 700 Dallas, TX Tel: / Fax: New York, NY : Joe Shelby Financial Square 32 Old Slip, 28th Floor New York, NY Tel: / Fax: International Australia : Andrew Nevin GPO Box 3105 Brisbane, QLD 4001, Australia Tel: / Fax: UK VP Claims: Richard Powell The AIG Building 58 Fenchurch Street London EC3M 4AB Tel: / Fax:

12 100 Colony Square 1175 Peachtree Street, NE, Suite 1000 Atlanta, GA T: F: American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange. Additional information about AIG can be found at YouTube: LinkedIn: AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language. Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected by such funds AIG Aerospace Adjustment Services, Inc. 8/13

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