STATE TELECOMMUNICATIONS EMERGENCY COMMITTEE. Telecommunications. Emergency Management. Support Plan (WESTPLAN-TELECOMMUNICATIONS)

Transcription

1 WESTERN AUSTRALIA STATE TELECOMMUNICATIONS EMERGENCY COMMITTEE Telecommunications Emergency Management Support Plan (WESTPLAN-TELECOMMUNICATIONS) March 2005 ISSUED BY FIRE AND EMERGENCY SERVICES AUTHORITY OF WA ON BEHALF OF THE STATE EMERGENCY MANAGEMENT COMMITTEE

2 ii AMENDMENT CERTIFICATE Proposals for amendment or additions to the text of this plan should be forwarded to the Chair of the State Telecommunications Emergency Committee, Keith Darbyshire, Level 4, 480 Hay Street, Perth, WA AMENDMENT NO. DATE March Initial issue DETAILS OF AMENDMENT AMENDED BY INITIALS/DATE WESTPLAN TELECOMMUNICATIONS March 2005

3 iii CONTENTS Amendment Certificate Contents Distribution Page ii iii iv Paragraph PART 1 INTRODUCTION General 1.01 Aim 1.02 Definitions 1.03 Objectives 1.04 Related Documents 1.05 Responsibilities 1.06 PART 2 TELECOMMUNICATIONS SUPPORT PLAN Operational Concept 2.01 The Telecommunications Support Process 2.02 Inter agency Emergency communications 2.03 APPENDIX: A. State Telecommunications Emergency Committee composition, role and functions B. State Telecommunications Emergency Committee contact details C. ACIF Procedure for communications support for Emergency Response WESTPLAN TELECOMMUNICATIONS March 2005

4 iv DISTRIBUTION LIST HON MINISTER FOR POLICE AND EMERGENCY SERVICES STATE EMERGENCY MANAGEMENT COMMITTEE - Chairman - Deputy Chairman - Executive Director, Emergency Management Services (EO SEMC) - All Members (56 x 1 copy) FESA Emergency Management Services - Manager Policy and Planning - Manager Training and Development Operational Services Executive - Operational Services Executive, via Secretary Executive Director Operational Services (65) Other - Library - Executive Director Human Services - Executive Director Business Services - Executive Director Community Safety - Manager Mitigation (EMS) MAIN ROADS WESTERN AUSTRALIA - Librarian WA POLICE - Deputy Commissioner (Administration) - Assistant Commissioner, Traffic & Operations Support - Emergency Operations Unit (3) * - Assistant Commissioner Metropolitan - Assistant Commissioner North East - Assistance Commissioner Southern - District Officers, Metropolitan and Country (14) - Officers in Charge, Police Sub-Districts (161) - Officer in Charge, COMCO - Manager, Library Services, Maylands INTERSTATE - Director General, Emergency Management Australia (2) - Director, Australian Emergency Management Institute (2) - Executive Officer, ACT Emergency Management Committee - Secretary, NSW State Emergency Management Committee - Executive Officer, Northern Territory Counter Disaster Council - Executive Officer, Queensland State Disaster Organisation - Executive Officer, South Australia State Disaster Committee - Executive Officer, Tasmania State Disaster Committee - Executive Officer, Victoria State Disaster Council OTHER - Kalgoorlie-Boulder LEMC - Battye State Library of Western Australia (hard copy - 2) - National Library of Australia, Legal Deposit Unit (hard copy - 1) WESTPLAN TELECOMMUNICATIONS March 2005

5 1.0 Introduction 1.01 General The State Telecommunications Emergency Committee (STEC) is a sub-committee of the State Emergency Management Committee (SEMC). STEC is chaired by FESA and comprises representatives from all Hazard Management Agencies (HMAs), Emergency Service Organisations (ESOs) and the Lifelines Services Group. The STEC reports through the SEMC Emergency Services Group (ESG). This Plan is an integral part of the West Australian Emergency Management arrangements. Under the Western Australian Emergency Management Arrangements (SEMC Policy Statement No. 7) primary responsibility for the management of the telecommunications support function is assigned to the HMA. However it is recognised that situations may occur where the HMA is not able to readily access appropriate telecommunications resources to effectively support operational requirements. It is in these cases where the STEC Telecommunications Support Plan is invoked Aim The aim of the plan is to detail the arrangements necessary to coordinate and provide additional telecommunications resources in times of emergency to all HMA s, ESO s and Lifelines agencies Definitions DISASTER - see EMERGENCY EMERGENCY - an event, actual or imminent, which endangers or threatens to endanger life, property or the environment, and which is beyond the resources of a single organisation to manage or which requires the coordination of a number of significant emergency management activities. NOTE: The terms "emergency" and "disaster" are used nationally and internationally to describe events which require special arrangements to manage the situation. "Emergencies" or "disasters" are characterised by the need to deal with the hazard and its impact on the community. The term "emergency" is used on the understanding that it also includes any meaning of the word "disaster". HAZARD - a situation or condition with potential for loss or harm to the community or the environment.

6 HAZARD MANAGEMENT AGENCY - that organisation which, because of its legislative responsibility or specialised knowledge, expertise and resources is responsible for ensuring that emergency management activities pertaining to the prevention of, preparedness for, response to and recovery from a specific hazard are undertaken. Such organisations are either designated by legislation or detailed in State level emergency management plans. TELECOMMUNICATIONS The transmission of information over long distances by electrical or electromagnetic means. This includes but is not limited to fixed telephones, mobile phones, satellite phones, and radio Objectives The objectives of the plan are to: Detail the organisation, responsibilities and processes for activating the STEC Telecommunications Support Plan To provide the basis for the coordination of telecommunications resources during emergencies To provide the basis for planning for emergency communications at a state level 1.05 Related Documents Western Australian Emergency Management Arrangements Policy Statement No. 7 Australian Communications Industry Forum (ACIF) Guideline Communication Support for Emergency Response Document (G596:2002) STEC Roles and Functions as approved by SEMC Appendix A STEC Membership and Liaison Officers Appendix B ACIF Procedure for Communications Support Appendix C For Emergency Response 1.06 Responsibilities The STEC Chairperson has the primary coordination responsibility in activation of the STEC Telecommunications Support Plan. There are no specific operational responsibilities attached to being a member of the STEC.

7 vii Each member agency of STEC in an emergency/disaster situation will provide available resources, to other HMAs, ESOs and Lifeline agencies when requested by the STEC chairperson. Each HMA, ESO and Lifeline agency is responsible, in an emergency/disaster situation, for their own telecommunications response, based on agency operational processes. Each HMA, ESO and Lifeline agency will be required in an emergency/disaster situation that requires additional telecommunications resources, to liaise within their region for additional regional resources before activating the STEC Telecommunications Support Plan. Each HMA, ESO and Lifeline agency is responsible for maintaining its own internal operational telecommunications systems. Each agency is responsible for developing emergency operations arrangements with their respective commercial telephony service provider. (See ACIF doc G596:2002) Each HMA, ESO and Lifeline agency is responsible for their operational readiness and capabilities. 2.0 The Telecommunications Support Plan 2.01 Operational Concept Telecommunications support for emergency/disaster situations requires an immediate, predictable and coordinated approach by all HMAs, ESOs and Lifeline agencies involved in responding to the situation. Traditionally the STEC Support Plan documented the available telecommunications resources from each agency. However due to the increasing dynamics of this infrastructure and the administrative overheads in keeping the register current this strategy is no longer viable. This Telecommunications Support Plan concentrates on contacting and documenting the up to date details of those people who are STEC members and/or STEC Liaison Officers and in a position to know and coordinate the use of that particular agency telecommunications resources The Telecommunications Support Process (see Flowchart 1) Step 1 An emergency or disaster situation has occurred: The HMA agency takes control as per Annex F of the Western Australian Emergency Management Arrangements Policy Statement No. 7. WESTPLAN TELECOMMUNICATIONS March 2005

8 viii Step 2 If additional telecommunications resources are not required then the standard operating practices for the responsible HMA apply. Step 3 Commercial Telecommunications Carrier support If additional telecommunication resources are required from a commercial telecommunications carrier, the responsible HMA negotiates for the resources directly with their preferred carrier. Under the ACIF guidelines this will be a preplanned action. If this process does not produce the resources required, the agency contacts the STEC Chairperson who liaises with STEC members or their Liaison Officers, to obtain suitable resources. Step 4 Additional Telecommunications resources from STEC member agencies If additional telecommunications resources are required that are outside of the commercial carrier limits i.e. Radio equipment or networks then the HMA contacts the STEC Chairperson, who liaises with the STEC members or their Liaison Officers, to obtain suitable resources. Step 5 Additional National Telecommunications resources required If there are insufficient resources within Western Australia to satisfy the emergency/disaster telecommunications requirements, the HMA via the Executive Officer SEMC raises a Request for Commonwealth Assistance. Refer to SEMC Policy Statement No. 9 Commonwealth Physical Assistance. The STEC Telecommunications Support Plan is based on the following flow chart: WESTPLAN TELECOMMUNICATIONS March 2005

9 Flowchart 1 - The Telecommunications Support Process

10 2.03 Inter agency Emergency communications The State Emergency Management Committee has approved two UHF channels and one UHF CB channel for use by all emergency services during local incident operations anywhere in the state. These are Mhz (to be known as Emergency Services Frequency A) and MHZ (to be known as Emergency Services Frequency B). The UHF CB channel is the existing CB channel 5. The emergency services (WA Police Service, Fire and Emergency Services Authority of WA, St John Ambulance) have agreed to fit the two Emergency Service Frequencies into existing UHF hand held radios or to purchase UHF hand held radios as required. The use of the UHF CB channel will require participating agencies to purchase UHF CB hand held radios and will facilitate communications between those agencies and members of the civilian community.

11 Appendix A STATE TELECOMMUNICATIONS EMERGENCY COMMITTEE Composition and Reporting: COMPOSITION, ROLE AND FUNCTIONS The State Telecommunications Emergency Committee (STEC) is a sub-committee of SEMC, chaired by FESA, comprising of representatives from all HMAs and the Lifelines Services Group. The Committee (STEC) reports through the SEMC Emergency Services Group. Fire and Emergency Services Authority (Chair) Agriculture (Department of) Community Development (Department for) Conservation and Land Management (Department of) Health (Department of) Industry and Resources (Department of) Lifelines Services Group Planning and Infrastructure (Department for) St. John Ambulance Water Corporation WA Police WestNet Rail Role: The role of the State Telecommunications Emergency Committee (STEC) is to develop and maintain arrangements for the provision of telecommunications support for Hazard Management Agency's (HMA) and Emergency Service Organisations (ESOs) in emergency situations and provide a forum for the exchange of telecommunications information. Functions: Provide a forum for the development and improvement of inter-agency emergency telecommunications facilities. Develop a sound operational process to provide inter-agency telecommunications support to HMAs and ESOs. Develop a mutual understanding between HMAs, ESOs and Lifeline agencies of the statewide telecommunications resources available.

12 Appendix B STATE EMERGENCY TELECOMMUNICATIONS COMMITTEE Contact Details Agency / Member Details Fire and Emergency Services Authority (FESA) Keith Darbyshire (Chair) FESA Manager Information Services Tel work: Tel after Hours: Tel mobile: Tel Fax: kdarbyshire@fesa.wa.gov.au Agriculture (Department of) Greg Pickles Manager, Emergency Services Tel Work: (08) Tel After Hours: Tel Mobile: Tel Fax: (08) gpickles@agric.wa.gov.au Community Development (Department for) Tania Clayton Emergency Services Coordinator Tel Work: Tel After Hours: Tel Work Mobile: Tel Work Fax: Tania.Clayton@dcd.wa.gov.au Conservation and Land Management (CALM) (Department of) Graeme Hutchinson Manager Tel Work: Tel After Hours: Tel Mobile: Tel Fax: graemehu@calm.wa.gov.au FESA Emergency Management Services (FESA) Allan Riley A/FESA Manager Policy and Planning (EMS) Tel Work: Tel After Hours: Tel Mobile: Tel Fax: ariley@fesa.wa.gov.au Telecommunications Liaison Officer Details Fire and Emergency Services Authority (FESA) Phil Manna FESA Manager Telecommunications Tel work: Tel after Hours: Tel mobile: Tel Fax: pmanna@fesa.wa.gov.au Agriculture (Department of) Keith Longbottom Coordinator, Communications &Network Tel Work: (08) Tel After Hours: Tel Mobile: Tel Fax: (08) klongbottom@agric.wa.gov.au Community Development (Department for) Geoff Collins Coordinator Office Communications Tel Work: Tel After Hours: Tel Work Mobile: Tel Work Fax: geoffc@dcd.wa.gov.au Conservation and Land Management (CALM) (Department of) Glen Bradbury Senior Technical Officer Tel Work: Tel After Hours: Tel Mobile: Tel Fax: glenb@calm.wa.gov.au Fire and Emergency Services Authority (FESA) Clive Abell FESA Manager Radio Communication Services Tel Work: Tel After Hours: Tel Mobile: Tel Fax: cabell@fesa.wa.gov.au

13 xiii Agency / Member Details Health (Department of) Alan Finlayson Project Manager, Telecommunictions Tel Work: Tel After Hours: Tel Mobile: Tel Fax: alan.finlayson@health.wa.gov.au Industry and Resources (Department of) Neil Tyers Manager Operations Safety Tel. Work Tel. A/Hrs Tel. Mob. Fax Neil.Tyers@doir.wa.gov.au Lifelines (Western Power) Ken Brown Manager System Operations Tel Work: Tel After Hours: Tel Mobile: Tel Fax: ken.brown@westernpower.com.au Liaison Details Health (Department of) Mark Bridle Assets Officer (Telecommunications) Tel Work: Tel After Hours: Tel Mobile: Tel Fax: mark.bridle@health.wa.gov.au Industry and Resources (Department of) Andrew Pearce Petroleum Division, Safety & Environment Br Tel Work: Tel After Hours: Tel Mobile: Tel Fax: andrew.pearce@doir.wa.gov.au Western Power Shane Duryea A/Network Ops Manager Tel Work: Tel After Hours: Tel Mobile: Tel Fax: shane.duryea@westernpower.com.au Planning and Infrastructure (Department for) Sarah Curran Coordinator Marine Environmental Protection Tel Work: Tel After Hours: Tel Mobile: Tel Fax: sarah.curran@dpi.wa.gov.au St John Ambulance Julian Smith Manager metro Ambulance Service Tel Work: Tel After Hours: Tel Mobile: Tel Fax: JulianSmith@ambulance.net.au St John Ambulance The Shift Operations Manager Tel Work: (all hours) Tel After Hours: Tel Mobile: Tel Fax: WESTPLAN TELECOMMUNICATIONS March 2005

14 xiv Agency / Member Details Water Corporation Stephen Sharples Asset Management Coordinator Tel Work: Tel After Hours: Tel Mobile: 0428m Tel Fax: stephen.sharples@watercorporation.com.au Western Australia Police Darryl Lockhart Superintendent Communications Division Tel Work: Tel After Hours: Tel Mobile: Tel Fax: geoff.maloney@police.wa.gov.au WestNet Rail Hank De Jong Telecommunications Project Manager Tel Work: Tel After Hours: Tel Work Mobile: Tel After Hours Mobile: Tel Work Fax: hdejong@arg.net.au Liaison Details Water Corporation Rob Borsje Fiedl Communication Coordinator Tel Work: Tel A/Hours: Tel Mobile: Tel Fax: rob.borsje@watercorporation.com.au Western Australia Police Ric Corkill Inspector Operations Manager Tel Work: Tel After Hours: Tel Mobile: Tel Fax: rick.corkill@police.wa.gov.au WestNet Rail Wayne Belstead Radio Engineer Tel Work: Tel After Hours: Tel Work Mobile: Tel Work Fax: wbelstead@arg.net.au WESTPLAN TELECOMMUNICATIONS March 2005

15 Appendix C ACIF PROCEDURE FOR COMMUNICATIONS SUPPORT FOR EMERGENCY RESPONSE EMERGENCY INCIDENT PSP CHECK RESOURCES ESO RESPONSE SSP ADVISE PSP OF CAPABILITY USE PRE PLANNED SERVICES NEED FOR FURTHER COMM'S? YES ESO DETERMINE REQUIREMENTS GAIN APPROVAL TO PROCEED INITAL CONTACT WITH PSP CAN PSP DELIVER COMM'S? YES PSP DELIVERS RESPONSE & LIAISES WITH ESO NO CONTACT SSP PSP COMMISSIONS SSP WORK SSP DELIVERS RESPONSE & LIAISE WITH ESO NO WRITTEN CONFIRMATION NO FURTHER ARE COMM'S ADEQUATE? EMERGENCY OVER PSP DEBRIEF NO YES Extracted from the Australian Communications Industry Forum (ACIF) Industry Guideline - Communication Support for Emergency Response December Emergency Service Organisation (ESO) means the lead agency responsible for coordinating the Emergency response. Pre-planned service means a service provisioned in advance (usually a Public Switched Telephone Network line with call control features) to be used by an ESO in an Emergency. Pre-planned Service Provider (PSP) means a C/CSP with a contractual arrangement to provide an ESO with Pre-planned services. Secondary Service Provider (SSP) means the C/CSP that responds to a PSP request to provide an ESO with Ad hoc services.