Research Report. Evidence-based design

Transcription

1 Research Report Evidence-based design Evidence-based design Executive Summary Research Report With the aim of enhancing the built environment, an evidence-based design (EBD) approach involves multidisciplinary planners continually assessing hypotheses while making use of past research into the impact of different design strategies. EBD has recently excited considerable interest among healthcare facility managers, designers and architects who believe it can improve the quality and safety of care, patient satisfaction and staff morale. This report investigates the concept of EBD, its place and use within the healthcare sector and the benefits that can accrue from using the approach. It also serves as a literature review and contains a summary of representative case studies. One of the main driving forces behind the application of EBD in healthcare facilities is the goal of reducing hospital-acquired infections (HAIs), other factors such as reductions in medical errors, pain, stress and length of stay are also important (Ulrich et al., 2008). The most visible indication of EBD in practice may be changes in patient accommodation, with single-bed rooms representing the design intervention that contributes most to positive patient outcomes (Ulrich et al., 2008). Other common changes resulting from EBD are the installation of ceiling-mounted lifts and the decentralisation of large nursing areas with the freed space utilised for other purpose (The Center for Health Design, 2008). In addition to its advantages from the viewpoints of patients and healthcare staff, EBD appeals to healthcare organisations due to the potential of enhancing operational efficiency and financial performance (Hamilton and Watkins, 2009). The EBD process can be summarised thus: Define goals and objectives; Critically interpret available evidence; Develop design concepts to achieve hypothesised performance outcomes; Following implementation (ideally on a pilot basis), outcomes are measured and shared with other groups. The report discusses strategies that may prove useful in the implementation of successful EBD projects before examining exactly what is meant by evidence, how it is gathered and how it may be analysed. The importance of executive level leaders in driving an institutional and cultural change which is likely to involve the support of a patient-centred ethos is highlighted and the views of several researchers on the possible financial advantages of EBD are given. A summary of the information gleaned from the case studies confirms that the benefits expected from EBD were largely borne out. The report concludes with the following recommendations. NHSScotland should: May 2011 Page 1 of 39 Health Facilities Scotland, a Division of NHS National Services Scotland

2 consider EBD appropriate only for facilities that will be retained and used by the organisation well into the future; confer with the staff and managers of facilities to determine individual goals and where improvements are needed; gather and analyse evidence and information that could be of assistance in supporting future design modifications; develop design concepts that could achieve desired outcomes and test various hypotheses; collect relevant baseline performance measures for each facility; ensure the hypotheses undergo pilot-testing through the use of mock facilities; develop an education and support programme that will enable staff to familiarise themselves with forthcoming developments; implement the EBD modifications; assess the efficacy of the designs based on the baseline monitoring data that was collected and subsequently share results with other organizations. May 2011 Page 2 of 39 Health Facilities Scotland, a Division of NHS National Services Scotland

3 Background It has been suggested that the design or renovation of NHSScotland healthcare facilities be carried out with systematic use made of research and previous experience. In order to assist NHSScotland managers it was accordingly recognised there was a need to accumulate information surrounding evidence-based design. Research Question/Title of work What is evidence-based design? What are the contributing factors, benefits, costs, strategies and support requirements of evidence-based design? How have other organisations approached and incorporated evidence-based design concepts into their health environments and what benefits have been achieved through their efforts? Summary The strategy of evidence-based design has become increasingly popular in relation to healthcare facility planning. This report examines the background to the topic and highlights the advantages of the approach. A series of recommendations is made on how best to carry out the evidence-based design process to those wishing to implement it in their healthcare facilities. Abstract Evidence-based design (EBD) is the process of using research and hypotheses to test, develop and justify design decisions. EBD is anticipated to fill a much needed gap in healthcare by reducing system-based errors and increasing the safety and quality of care. This report investigates the concept of EBD, its place and use within the healthcare sector and the benefits that can accrue from using the approach. The report also identifies the different ways in which practitioners of EBD can use the methodology and presents several processes and strategies that can be used in its implementation. Other aspects addressed are the research element involved, the supporting needs and the possible costs associated with the procedure. The report concludes with a review of twelve case studies in which an EBD approach has been used. A series of recommendations is made should NHSScotland consider using EBD in its facilities. Method The information contained in this report was obtained from a variety of sources: books, journals and online material. The report serves as a literature review and a summary of representative case studies. May 2011 Page 3 of 39 Health Facilities Scotland, a Division of NHS National Services Scotland

4 Inclusion and Exclusion criteria Inclusion creteria Comprehensive, yet user-friendly information from high-standing organisations. Government studies. Peer reviewed studies. Well-developed case studies (including international sources). Exclusion criteria Information from unknown organisations or websites. Case studies with insufficient details. Search terms to be used include: evidence-based design; evidence-based design strategies; evidence-based design process; evidence-based design + Healthcare; evidence-based design + Scotland; evidence-based design + UK; evidence-based design + case studies. May 2011 Page 4 of 39 Health Facilities Scotland, a Division of NHS National Services Scotland

5 Introduction In Scotland, 1 in 10 acute-care patients and 1 in 13 non-acute-care patients are affected by a healthcare-associated infection (HAI), costing NHSScotland 183 million per year (Health Protection Scotland, 2010) and 2,105 per infected acute-care patient (Cameron, 2009). These infections are responsible for 50,000 deaths per year in the UK and lengthen hospital stays by 70% (Reilly and Leaper, as cited in Ethicon, 2008). In the United States, 1 in 20 hospital patients experience a HAI each year, resulting in 88,000 deaths and $4.5 billion in extra costs (Ranji et al. as cited in The Center for Health Design, 2008). Preventable adverse drug events also occur 380,000 to 450,000 times per year in US hospitals, 800,000 times per year in long-term facilities and 530,000 times per year in outpatient settings for Medicare patients (Institute of Medicine, as cited in The Center for Health Design, 2008). These statistics underline a need to reduce system-based errors (Sadler as cited in Sadler et al., 2008) and a possible solution, commonly referred to as evidence-based design, stems from the realisation that physical surroundings can have an appreciable impact on patient outcomes (see, for example, The Center for Health Design, 2008). Evidence-based design (EBD) can be described as a philosophy whereby managers, architects and designers make decisions governing healthcare environments by acting upon rigorous research into the impact of design strategies. It may therefore be viewed as a practice [is] based on evidence rather than the personal opinions or habits of clinicians (Ferlie et al., 2009, p. 837). EBD has been found to reduce staff and patient stress and improve patient safety and overall healthcare quality (The Center for Health Design, 2008). A well-designed physical environment can also eliminate or reduce patient falls and HAIs (Sadler et al., 2008). Moreover, views of nature, good sunlight, ventilation and perceived environmental control have been found to improve bedpatient recovery times (Lawson et al. as cited in Stevenson et al., 2010). Conversely, the poor design of hospital units can result in increased noise levels which affect sleep, communication and healing, while multi-bed patient rooms, poor air quality and a lack of hand-washing facilities can cause a rise in HAI rates (Harris et al., 2008). A facility s design can also have a significant impact upon healthcare staff. A facility that possesses poor design, layout and communication technologies may prevent staff from properly assessing and caring for their patients (Page, as cited in The Center for Health Design, 2008). As stated by Hendrich et al. (as cited in Hendrich & Chow, 2008), elements of the current hospital work environment, including inefficient work processes and physical designs, gaps in technology infrastructure and unsupportive organisational cultures, contribute to inefficiencies and stress for hospital nurses, limiting the time they can spend in direct patient care (p. 2). This report aims to investigate EBD and examine its benefits, strategies, methods, costs and supporting requirements. Several case studies will also be explored to determine how EBD has been used by various organisations to improve patient safety and satisfaction and the quality of care provided. The resulting information will be used to determine how to incorporate EBD within NHSScotland s domain. May 2011 Page 5 of 39 Health Facilities Scotland, a Division of NHS National Services Scotland

6 Review findings Definition of Evidence-based design The term evidence-based is increasingly used in the context of activities such as management, government policy formulation, pharmacy and medicine. It is generally understood to denote the systematic use of past experience in decision-making and the principle has been widely applied to design of the built environment. Evidence-based design (EBD) can be defined as a process involving the reorganisation of thinking, the in-depth investigation and gathering of research, the development of scientific questions and hypotheses and, ultimately, the testing of creative and innovative design solutions (Cama, 2009). Hamilton and Watkins (2009) state that EBD surrounds the conscientious, explicit, and judicious use of current best evidence from research and practice in making critical decisions, together with an informed client, about the design of each individual and unique project (p. 4). In addition, Harris et al. (2008) state that evidence-based design processes apply knowledge about the actual performance of built environments in the real world to achieve clients and other stakeholders most significant goals (p. 2), while The Center for Health Design (2008) believes it is the process of basing decisions about the built environment on credible research to achieve the best possible outcomes (p. 2). Although each definition may differ slightly, the key factor within these explanations and which differentiates EBD from traditional design is the emphasis on research and prior experience and how this information is used to make educated design decisions and evaluate innovative approaches (The Center for Health Design, 2008). In a healthcare context, Harris et al. (2008) state that EBD is a process that links building design decisions to positive outcomes that have been systematically assessed in previous situations, such as increases in patient satisfaction, decreased infections and reduced numbers of falls. As such, EBD is often value-driven, with specific goals of improving certain areas of an organisation (The Center for Health Design, 2008). It must be noted that EBD is not intended to replace good judgement and design experience but to provide a strategy and direction through which design issues can be addressed or questioned (Harris et al., 2008). Evidence-based design and Healthcare facilities Western healthcare systems have been experiencing a major growth in hospital building in order to cope with the increasing burden imposed by the Baby Boom generation and the introduction of new medical technologies (Ulrich et al., 2008). This construction programme gave opportunity to improve the design of hospitals in order that various issues are addressed, particularly patient safety concerns such as the number of hospital-acquired infections (HAIs) and medical errors (Ulrich et al., 2008). There is an increasing tendency in the United States to use EBD as the means of relating hospitals physical environments to healthcare outcomes, with 50 providers and manufacturers and the Military Health System being committed to the principle (Ulrich et al., 2008). The NHS, which has the advantage of being able to act at a national level to foster system-wide change quickly (Building Better Healthcare, n.d.), is also interested in EBD. May 2011 Page 6 of 39 Health Facilities Scotland, a Division of NHS National Services Scotland

7 The most detailed review of EBD in healthcare with regard to specific outcomes is provided by Ulrich et al. (2008), who examined nearly 500 papers and reports. The Ulrich report (2008) put forward a number of areas where EBD is helpful, the areas included reductions in HAI s, patient falls, medical errors, pain, patient stress, patient depression and length of patient stay; it also included improvements in staff outcomes. The key points regarding use of EBD in these areas are summarised as follows: Reducing Hospital-Acquired Infections The research literature supported the following design measures: use effective air quality control measures during construction and renovation to prevent the outbreak of airborne infections. Measures include using portable highefficiency particulate air (HEPA) filters, installing barriers between patient-care areas and construction/renovation areas and sealing patient windows; install alcohol-based hand-rub dispensers at the bedside and in other accessible locations to increase hand-washing compliance and reduce contact time of transmission; select easy-to-clean floor, wall and furniture coverings and employ proper cleaning and disinfection procedures; design and maintain the water system at the proper temperature and adequate pressure, minimise stagnation and back flow, eliminate dead-end pipes, regularly clean point-of-use fixtures, consider the location of decorative fountains and carefully maintain them to minimise the risk of waterborne infection; provide single-bed rooms with private toilets to enable separation or isolation of patients on admission so that those with unrecognised infections can be tested and identified without being mixed in with uninfected individuals in multibed rooms. To reduce airborne infection transmission, increase isolation capacity and facilitate the maintenance of good air quality through measures such as effective ventilation, filtration and appropriate air flow direction and pressure (positive or negative). To facilitate thorough cleaning after a patient leaves, including the use of decontamination methods such as hydrogen peroxide vapour (HPV), which may be much more effective than conventional cleaning. Reducing medical errors The limited literature available shows that environmental factors can play an important role in causing medical errors and, therefore, environmental approaches can correspondingly reduce errors. There is limited evidence that prescription error rates increase sharply when there is an interruption or distraction from an unpredicted noise. Poor lighting levels can affect the performance of healthcare workers and lead to medical errors. The use of acuity-adaptable rooms can also substantially reduce possible sources (such as transfers, delays, communication discontinuities among staff, etc.) of medical error (Hendrich et al., 2002, 2004). Reducing Patient falls This is an important issue not only because of the physical injuries sustained but also due to the adverse psychological effects on patients and lengthened stays in hospital. The problem particularly affects the elderly. May 2011 Page 7 of 39 Health Facilities Scotland, a Division of NHS National Services Scotland

8 There does not appear to be conclusive evidence linking environmental interventions with patient falls (Chang et al., 2004). Studies have sought to identify the design issues that might have contributed to falls (such as the placement of doorways, handrails and toilets), but no studies have compared different design options to determine the independent impact of a single design factor on the incidence of falls. One study has provided some promising findings, suggesting that decentralised nurse stations can reduce falls (Hendrich et al., 2002, 2004), but more research is needed to confirm these findings and to identify all the variables involved. Several studies have clearly shown that despite a popular misconception, bedrails do not reduce the rate of falls and can actually increase their severity, indicating that not all EBD interventions are intuitive. Reducing pain Mounting scientific evidence suggests that exposing patients to nature can alleviate pain (see, for example, Malenbaum et al., 2008; Ulrich et al., 2006). Additionally, limited research indicates that patients experience less pain when exposed to higher levels of daylight (Walch et al., 2005). Design measures aimed at reducing pain therefore should incorporate large windows so that patients can look out onto sunny nature spaces. Research also supports displaying visual art where pain is experienced. Furthermore, patients should not be placed in rooms that lack nature distraction and contain environmental stressors such as noise. Reducing patient stress The Ulrich report suggests that, as with pain, psychological and physiological stress can be reduced by real or simulated views of nature. Gardens in hospitals are particularly beneficial, as is representational (but not abstract) art. Noise is a pervasive stressor and a high priority should be placed on creating much quieter hospital environments by making use of high-performance sound-absorbing materials on ceilings and walls. A key factor in improving patients sleep is the provision of singlebed rooms. Reducing patient depression The Ulrich report puts forward that a large body of rigorous evidence indicates that exposure to bright daylight (or bright artificial light) is effective in reducing depression and patients with depression can have faster recovery times if they are assigned to sunnier rooms (Golden at al., 2005). Consequently, hospitals should be designed and sited to ensure that depressed patients have abundant natural light and larger windows should also be beneficial. Reducing length of stay The review states that there is limited evidence available on this issue, although a few studies point to the positive impact of light and views of nature. The review also made the following points about the impact of EBD on hospital staff. May 2011 Page 8 of 39 Health Facilities Scotland, a Division of NHS National Services Scotland

9 Improving staff outcomes Ulrich suggests that the most serious problem facing hospital staff is the large number who experience back injuries attributable to patient handling. Ceiling lifts have been identified most consistently as the solution, although it is important that their physical implementation is accompanied by a programme to educate staff. It is thought that staff suffering from stress might benefit from views on nature, bright daylight and reduced noise in much the same way as patients. A summary of the relationships between design factors and healthcare outcomes as defined by Ulrich et al. (2008) is shown in Table 1. Researchers believe that adopting an EBD approach within healthcare can provide an organisation with benefits other than patient-related outcomes and staff satisfaction. From a budgetary and organisational standpoint, Hamilton and Watkins (2009) argue that EBD can induce improvements in efficiency and financial performance through: Confidence in research grounded concepts: defensible designs and budgets, improved document quality, credible evidence of project performance and strength of client recommendations. Improved profitability/efficiency: useful feedback data on completed projects, better quality documents, improved project management and efficient internal design process. Acquisition of new work: data on performance of completed projects, credible claims during business development, visibility in the marketplace (speaking, writing), expertise in the field and strength of reputation. May 2011 Page 9 of 39 Health Facilities Scotland, a Division of NHS National Services Scotland

10 Single-bed rooms Access to Daylight Appropriate lighting Views of nature Family zone in patient rooms Carpeting Noise-reducing finishes Ceiling lifts Nursing floor layout Decentralised supplies Acuity-adaptable rooms Reduced HAIs ** Reduced medical errors * * * * Reduced patient falls * * * * * * Reduced pain * * ** * Improved patient sleep ** * * * Reduced patient stress * * * ** * ** Reduced depression ** ** * * Reduced length of stay * * * * Improved privacy ** * * Improved communication ** * * Improved social support * * * Increased patient satisfaction ** * * * * * * Decreased staff injuries ** * Decreased staff stress * * * * * Increased staff effectiveness * * * * * * Increased staff satisfaction * * * * * * indicates that a relationship between the specific design factor and healthcare outcome was indicated, directly or indirectly, by empirical studies reviewed in this report. ** indicates that there is especially strong evidence (converging findings from multiple rigorous studies) indicating that a design intervention improves a healthcare outcome. Table 1: Relationships between design factors and healthcare outcomes. While Ulrich et al. (2008) prioritised patient safety issues in their examination of the available literature, it is clear to most observers that there is an interdependent relationship between EBD and the concept of patient-centred care, which has also been the focus of a considerable amount of research. Patient-centred care (PCC) is defined by Hurtado et al. (2001) as healthcare that establishes a partnership among practitioners, patients and their families (when appropriate) to ensure that decisions respect patients wants, needs and preferences and that patients have the education and support they need to make decisions and participate in their own care. However, in responding to the full needs of patients and their families, PCC not only redefines the relationships in healthcare and shapes policies and programmes but also influences the design of facilities and staff interactions (Institute for Patient- and Family-Centered Care, n.d.; Planetree, 2009). In fact, many of the design interventions which tend to result from patient-centred strategies such as single-bed rooms, access to daylight, May 2011 Page 10 of 39 Health Facilities Scotland, a Division of NHS National Services Scotland

11 views of nature, etc., are identical to those engendered by EBD. Becker and Carthey (2007) construe EBD to be a subset of wider PCC activity; specifically, these authors state that evidence-based design is viewed as the means of delivering design solutions that improve patient-centered care. Hamilton (2004) concludes that EBD in healthcare has the following attributes: appeals to physicians who practice based on medical evidence; gives patients and families higher-quality experiences; appeals to business-minded administrators by reducing costs and improving organisational effectiveness; helps hospital boards as they seek evidence to justify costly decisions; benefits the public, consumer groups and those paying the bills as they seek effective, lower-cost health care. Berwick (as cited in Sadler et al., 2008) also states that one of the happy sides to this idea of evidence-based design is that, unlike some calls for changes in healthcare, it really thoroughly unites the interests and life experience of the work force in healthcare with that of the patient (p. 3). When implementing EBD alterations in light of research findings and the perceived need to address patient-centred issues, certain organisations have opted for radical changes, such as re-designing or clustering certain departments, while others focused more on internal aspects such as décor. Some of the common EBD developments that have been made in healthcare include (The Center for Health Design, 2008): Size, setup and décor of patient rooms: Rooms are larger to accommodate family and friends and intimidating equipment is hidden. Décor and lighting is home-like and sensitive to patient conditions and moods. A patient server with a bedside computer terminal keeps needed supplies in each room, enables caregivers to respond more quickly and eliminates the need for a central storage area. Hallways are quieter and uncluttered, enabling patients to gain more rest and heal faster; Refining the central nursing station: By moving supplies, caregivers and records closer to patients, centralised nursing stations can be reduced in size. Work areas for staff are decentralised and located in pods while a central reception area handles admissions. Relaxing areas are provided for caregivers to take breaks and confer with colleagues; Movement of services, not patients: Where nursing stations have been decentralised, the extra space available could serve as satellite stations for frequent services such as physical therapy, radiology or a pharmacy. Other available space can be transformed into patient libraries, activity rooms and dining areas. Examples of EBD interventions for existing and new healthcare facilities in addition to a checklist for providing an optimal healing environment are provided in Appendix 1. May 2011 Page 11 of 39 Health Facilities Scotland, a Division of NHS National Services Scotland

12 The Evidence-based design process EBD must be holistically integrated within the different stages of building design, thereby requiring the combined effort and collaboration of a team comprising decisionmakers, planners, architects, contractors, healthcare staff and possibly also patient and community representatives. According to Zimring et al. (2008), EBD infuses principles, goals and expected outcomes throughout all steps of planning, designing and operating buildings (p. 2). It reflects an organisation s ability to change and a willingness to measure and confront the results of measurement. As such, EBD s procedures and philosophy should be included in an organisation s strategic plans and policies and should be integrated within its vision, specifying the organisation s commitment to use EBD research during future plans and decision-making (The Center for Health Design, 2009b). Healthcare decision-makers in particular, should always ask themselves: How will the proposed project incorporate all relevant and proven evidence-based design innovations to optimise patient safety, quality and satisfaction, as well as work-force safety, satisfaction, productivity and energy efficiency? (Sadler et al., 2008, p. 7). The course of action taken to implement EBD differs somewhat depending on the organisation in question, with The Center for Health Design (2008) breaking it down into eight straightforward steps: define evidence-based goals and objectives; find sources for relevant evidence; critically interpret relevant evidence; create and innovate evidence-based design concepts; develop a hypothesis; collect baseline performance measures; monitor implementation of design and construction; measure post-occupancy performance results. Hamilton and Watkins (2009) define the following nine stages: establish the client s goals; list the practitioner s project goals; identify the key design issues; convert key design issues into research questions; collect information & gather evidence relevant to the questions; critically interpret the evidence; develop concepts to achieve desired design outcomes; hypothesise predicted outcomes linked to the EBD concepts; select measures suited to the questions posed by the hypothesis. May 2011 Page 12 of 39 Health Facilities Scotland, a Division of NHS National Services Scotland

13 On the other hand, Cama (2009) specifies only four phases to guide EBD, although each step includes several activities. These are: Gather Qualitative and Quantitative Intelligence involves the methodological gathering of past research to inform project goals and guidelines. An interdisciplinary team learns the organisation s culture, objectives, norms and principles and determines whether current research can provide the best solution, or whether innovation is required. Possible solutions are researched further to determine the lessons other organisations have learned while implementing them and how they can be improved. A dialogue begins on how to structure the research project in a way that will benefit all involved; Map Strategic, Cultural and Research Goals to analyse the body of knowledge, a graphic map can be used to simplify information, illustrate goals and develop a vision. Visioning activities enable certain topics to be explored and expanded, thereby emerging intricate details. A research agenda should be discussed and developed around the project guidelines, strategic initiatives and desired organisation transformations and innovations. The agenda should also consider how the brand connects to the organisation s promise to patients, community and staff; Hypothesise Outcomes, Innovate and Implement Translational Design research project is activated by a clear hypothesis that provides direction, specificity and focus. Team engages in a design intervention as a means to an end rather than simply a solution and begins to hypothesise outcomes that can be tied to new and different problem-solving approaches. The team can either continue moving forward to prove that a known outcome can be successful in their organisation s conditions, or they can introduce a new concept to prove or disprove a hypothesis. Design approaches are tested at the bedside for safety and effectiveness and revised where necessary to conform to the organisation s culture and operational model; Measure and share outcomes hypothesised outcomes are evaluated and results are reported at conferences or through peer review to enable other academic partners to construct an argument for or against the design intervention. Lastly, Harris et al. (2008), rather than presenting exact steps, describe key factors that should be included within the procedure as follows: the deliberate and critical use of evidence that has been collected systematically throughout the design process, using a variety of data and data-collection methodologies, to gain an understanding of how design decisions are likely to affect performance outcomes and project-specific goals; a multidisciplinary design team that can examine a project from different perspectives; considering the relevance of evidence collected as part of a formal, systematic research phase, as well as that derived from professional experience, site visits and discussions with content experts, medical staff and administrators; hypothesising early in the design phase about the potential effects of key design decisions on outcomes; identifying and measuring or tracking outcomes to assess performance. May 2011 Page 13 of 39 Health Facilities Scotland, a Division of NHS National Services Scotland

14 The factors common to the various interpretations of EBD detailed above indicate that the design process can be encapsulated thus: define goals and objectives; critically interpret available evidence; develop design concepts to achieve hypothesised performance outcomes; following implementation (ideally on a pilot basis), outcomes are measured and shared with other groups. With regard to the EBD team, The Center for Health Design (2009b) states that executive level leaders are a particularly essential component due to their power over financial decisions and their ability to drive institutional and cultural change. This sentiment is echoed by Zimring et al. (2008), who state that none of the projects they studied would have succeeded without the central involvement of the organisations innovative CEOs who were able to focus the energy and efforts of the EBD team. In addition to executive leadership, The Center for Health Design (2009b) states that individuals from all levels of an organisation should be involved in EBD to ensure it receives financial, cultural, technological and administrative support. In particular, frontline managers and staff can stimulate and drive new ideas and provide a daily use perspective, while patients and community representatives can contribute the user viewpoint to design decisions. Strategies for implementing evidence-based design In Zimring et al. s 2008 study, which analysed successful EBD projects led by innovative CEOs, ten useful strategies for implementing EBD were identified. According to the authors, these enable EBD to be implemented in a consistent and progressive manner and help move the theory beyond senior management ideas into everyday facility decisions. The strategies recognised were: Start with problems: Identify the problems the project is trying to solve and for which the facility design plays an important role. These may include technology upgrades, an expansion of services, an increase in patient safety, an improvement in employee efficiency or the replacement of ageing infrastructure; Use an integrated multidisciplinary approach with consistent senior involvement that overcomes silo thinking by developing institution-wide perspectives and goals. This includes identifying the innovations that can transform healthcare and the staff who can lead the transformation; Maintain a patient-and-family-centred approach. Patients and family representatives should be included in decision-making groups and the patient and family experience should be defined through factors such as reduced wait times, reduced walking distance, better lit settings and an increased sense of control; Focus on financial operating impacts. Successful project teams focus on the cost-effectiveness of design decisions over time, rather than the initial capital costs. Innovative leaders focus on the relationship between factors such as pay for performance trends and customer satisfaction scores that will further strengthen the business case; May 2011 Page 14 of 39 Health Facilities Scotland, a Division of NHS National Services Scotland

15 Take a broad and disciplined approach to participation and criteria management. Successful projects have been deliberate about gathering all criteria upfront through a broad and active participatory stage that includes all major stakeholder groups; Establish quantitative criteria linked to incentives. People are more likely to change their behaviour if they have measurable goals that are linked to incentives; Use strategic partnerships to accelerate innovation. Hospitals are often very significant customers and they can use this leverage to create innovative new products or services that better fit their needs and provide a competitive edge; Support and demand simulation and testing throughout. Simulation can take place through assuming the patient s perspective, carrying out lean design, creating lighting and energy models or using computer visualisation. Testing can occur through completing physical mock-ups or using permanent computer-based simulation and innovation centres; Use a lifecycle perspective. A building s lifecycle includes four phases: preplanning activities, project-specific activities, construction and commissioning and sustainment. Successful projects use the facility as a strategic tool at each step in a building s lifecycle and explore the lifecycle return on investment of design strategies as they impact safety and workforce outcomes; Overcommunicate. In successful projects, CEOs have had to communicate more than anticipated and explain desired outcomes through a number of methods to ensure all team members understand the procedure. Employees should be kept up to date and involved in all steps through a variety of activities such as meetings, newsletters and web cams. The Evidence in evidence-based design As stated previously, a key component of EBD is the gathering of quality research and its application to the project at hand (The Center for Health Design, 2008). Edelstein (as cited in The Center for Health Design, 2009a), states that evidence-based design looks to the inclusion of the best available evidence that uses rigorous methods from the broadest possible range of sources. It therefore behoves designers to acquire and incorporate into practice the skills required to search, access and interpret information from currently available sources. It must be noted that the evidence of one outcome in a certain situation may not always be transferable and a particular design may not work in all facilities (The Center for Health Design, 2008). Since different environments have varied constraints and requirements, builders, designers and healthcare decision-makers must adapt the research and delivery to fit their specific setting and building (Barach, as cited in Harris et al., 2008). Particular notice must also be paid to the context in which pieces of evidence are derived, with Ulrich et al. (as cited in The Center for Health Design, 2008) stating that randomised controlled trials or experiments are considered the strongest research design for creating valid and relevant empirical evidence within the medical field. To ensure evidence is valid and credible, the research phase should be methodological and, according to The Center for Health Design (2009a), generally incorporate the following steps, cycling back to the first step when additional research topics are found: May 2011 Page 15 of 39 Health Facilities Scotland, a Division of NHS National Services Scotland

16 research question; literature review; hypothesis; research planning; pilot study; data collection; data analysis; report; future research. Evidence can be gathered through qualitative or quantitative approaches (or any appropriate combination), incorporating questionnaires, observations, post-occupancy evaluations, surveys, rating scales, interviews and focus groups. An important component of the procedure involves analysing evidence to ensure its credibility and validity; this can be determined through factors such as its publishing date, study location, relevance to the project in question, research methods used, source of information, peer-reviewed evaluations, origin of document and publisher. Where insufficient credible evidence exists or, alternatively, to contribute to the knowledge base on a specific topic, organisations can create new evidence through designing their own relevant research studies (The Center for Health Design, 2009a). To manage the evidence gathered, a computer-based programme such as IDEA (Inspiring Design Excellence and Achievements) can be used to present and store examples and recommendations. Two other similar programmes that are currently in use with the NHS include AEDET (Achieving Excellence Design Evaluation Toolkit) and ASPECT (A Staff and Patient Environment Calibration Tool). Both of these programmes evaluate ideas and designs based on concepts such as character and innovation, performance, construction, space, staff and patient environment, nature and outdoors, views, interior appearance and comfort and control (Codinhoto et al., 2008). More detailed and step-by-step information on the gathering and analysis of evidence within EBD can be seen in Evidence-Based Design Accreditation and Certification (EDAC) programme Study Guide series (namely, The Center for Health Design, 2008, 2009a, 2009b). In addition, A Practitioner s Guide to Evidence-Based Design by Harris et al. (2008) provides an excellent source of answers to the many questions that may arise during the EBD planning stage. The cost of evidence-based design In the short-term at least, organisations will probably incur monetary costs by adopting an EBD approach. Whitehead et al. (n.d.) state that the healthcare design interventions can be either dominant in economic terms (i.e., they produce additional benefits at zero or reduced cost) or they can produce additional benefits at an added cost, thereby requiring a comparison of cost-effectiveness. However, rather than focusing on the initial costs, embracing EBD entails treating a building and its design May 2011 Page 16 of 39 Health Facilities Scotland, a Division of NHS National Services Scotland

17 improvements as a valuable asset, since a well-designed physical environment can help organisations avoid unnecessary costs (Sadler et al., 2008). In a study completed by The Center for Health Design regarding a hypothetical EBD hospital, an analysis of operating cost savings resulting from factors such as reduced infections, the elimination of patient transfers, fewer patient falls, lower drug costs and a lower employee turnover rate, indicated that with effective management and monitoring, the financial benefits of EBD alterations can continue for many years, thereby making them a sound long-term investment (Sadler et al., 2008). According to Sadler et al. (as cited in The Centre for Health Design, 2009a), incorporating the best design innovations can add to capital costs initially. However, many evidence-based design features do not cost more. Many people do not realise that these features can significantly reduce operational costs over the life of the project, more than offsetting initial incremental capital costs (p. 3). Therefore, through an investment perspective, the savings that will arise can be documented and used to convince healthcare decision-makers that EBD modifications are worthwhile and cost-effective (Sadler et al., 2008). It should be noted that in order to be cost-effective, EBD must be supported by a cultural transformation and changes in clinical procedures within a healthcare organisation (Zimring et al., 2008). For instance, building a single-patient room that incorporates extra sleeping accommodation is only useful if an organisation s staff culture and visiting hours encourage family participation and inclusion (Hamilton et al., 2008). These authors further state that a comprehensive, compatible marriage in the planning and implementation of evidence-based design and cultural initiatives is not only an opportunity, but can be a risk if left unattended (p. 5). Similarly, no physical EBD development is likely to produce dramatic results independently. For instance, the installation of ceiling lifts will not autonomously reduce caregiver back injuries. However, this intervention can be highly effective when coupled with a comprehensive no lifts education and standards programme. EBD interventions therefore should be part of an integrated set of changes that in combination will enable improvement (Sadler et al., 2009). Observations from the case studies Twelve case studies were reviewed to determine how various organisations have approached EBD, the lessons learned during the experience and the benefits gained as a result of the design interventions. A summary of these case studies can be seen in Appendix 2. To develop a well-rounded perspective, the case studies were derived from a number of sources and represent organisations located in the United States, England and Scotland. It was found that the organisations implemented broadly similar EBD interventions which can be supported by the literature. The examples used focus on improving aspects such as patient satisfaction, work-life quality for staff, noise levels and patient safety (Sadler et al., 2008). In general, these interventions introduced: hotel-like features that are warm, inviting, open and calming and incorporate good airflow and natural light and, wherever clinical considerations permit, wood designs and carpeting; May 2011 Page 17 of 39 Health Facilities Scotland, a Division of NHS National Services Scotland

18 hotel-like or home-like private rooms that are well-planned, flexible and can adapt to changes in a patient s condition. Rooms accommodate and encourage family involvement and include a private bathroom and hand-washing facilities for staff; nurse areas are decentralised and include small workstations in or near patient rooms to ensure patients can always be monitored; increased and welcoming signposting and access. As a result of these design features, all of the case study organisations gained important benefits, which included factors such as increased work efficiency, effectiveness and productivity, staff, patient and visitor satisfaction, staff and patient safety, patient sleep and ability to recruit and retain staff. There were also decreases in the numbers of patient transfers and trouble incidents, the avoidance of preventative costs, quick returns on investment and a series of organisational and architectural awards. These overall findings support the literature (Cama, 2006; The Center for Health Design, 2008; Ulrich et al., 2008; Hamilton & Watkins, 2009) indicating that the benefits of applying EBD features within a healthcare organisation are generally well worthwhile, provided the resources need to support the changes are available. It is also apparent from reviewing the case studies that before making evidence-based alterations each organisation determined which values they were aiming to achieve through the improvements. For instance, Dublin Methodist Hospital and Parrish Medical Center wanted to establish an overall healing environment, while PeaceHealth Organisation sought to decrease staff injuries and Maggie s Centre in London wanted a building that would rise to the occasion, raise your spirits and be surprising and thought-provoking. This finding not only further strengthens that of the literature (The Center for Health Design, 2008) but also indicates that, to ensure the success of the EBD approach, organisations must have specific goals in mind. With regard to other findings, the case studies provided relatively little information on the procedures and strategies used to implement their EBD changes, the barriers organisations faced along the way or the lessons learned during the process. However, within the Provena Mercy Medical Center and Peace Health Organisation there was mention of the need for support in terms of cultural transformation and changes in established ways, which reinforces Zimring et al. s (2008) previous findings. May 2011 Page 18 of 39 Health Facilities Scotland, a Division of NHS National Services Scotland

19 Conclusions and recommendations Based on the findings of the case study review, it is evident that implementing EBD changes can result in valuable benefits for healthcare organisations. However, as stated in the literature and the case studies, it is important that as EBD modifications are implemented there is good communication with healthcare staff to ensure their acceptance. It is also important for organisations with these changes to view them as long-term investments that will ultimately yield the aforementioned benefits rather than focus on the initial costs of their implementation. Based on the information gathered in this literature review and the case study findings, it is recommended that should NHSScotland wish to pursue an EBD approach it progresses through the steps detailed below. However, it is important to re-iterate that design features may not always be transferable between different facilities or even regions. Thus, NHSScotland should consider the individual goals and needs of each specific healthcare facility before determining which adjustments to implement. As a result, the following list should be individualised as appropriate for each facility under consideration. Pre-evidence gathering phase Recommendation 1: Because the costs of implementing EBD modifications tend to be balanced through long-term savings such as decreased staff injuries, use of EBD is most appropriate for facilities that will be retained and used by the organisation well into the future. Therefore, it is recommended that current healthcare facilities should be categorised according to their anticipated lifespan and future use and any facilities that will be sold or demolished within the next few years disregarded. The remaining facilities should then be ranked according to their need for EDB improvements, which would benefit most from the changes and in which investment would prove to be most cost-effective. In undertaking this exercise, consideration should be given to the issue that, while smaller facilities may need fewer and less costly alterations, larger hospitals coping with hundreds of thousands of patients each year may prove most cost-effective for EBD adjustments in the long run, due to a potentially quicker return on investment. Recommendation 2: For each facility that could benefit from EBD modifications, there should be communication with the facility s staff and managers to determine individual goals and where improvements should take place. These may include increasing patient safety, decreasing patient HAIs, increasing staff satisfaction or creating a more home-like and healing environment. In developing these aims, NHSScotland should determine which difficulties currently exist that prevent them being achieved. Following this exercise, a series of research questions will consequently arise which will guide the evidence-gathering phase. Evidence-gathering phase Recommendation 3: Using these questions, those carrying out the review should conduct thorough research to gather and analyse evidence and information that could be of assistance in providing informed answers and thereby support the possible future design modifications. Should no evidence exist, however, reviewers should consider May 2011 Page 19 of 39 Health Facilities Scotland, a Division of NHS National Services Scotland

20 whether they are willing to create and share new evidence through a transparent trialand-error procedure. Recommendation 4: Using the information gained from the evidence, reviewers should develop design concepts that could achieve their desired outcomes. Several hypotheses should then be developed to test the anticipated approaches and results. Recommendation 5: In order to determine whether improvements are made and goals achieved, baseline performance measures for the facility related to the topics concerned will need to be collected first. This information could be gained through research methods such as questionnaires, surveys or focus groups and could cover topics such as patients attitudes and satisfaction, staff motivation or patient hospitalacquired infection rates. Recommendation 6: To avoid unnecessary disruption, the hypotheses should undergo pilot-testing through the use of mock facilities. Patients, staff, families and healthcare management can then provide feedback and revisions to the design made as necessary before it is re-tested. To prepare staff for the disruption and changes, an education and support programme should be developed that will accompany the improvements and enable staff to familiarise themselves with forthcoming developments. Post evidence-gathering phase Recommendation 7: Following successful pilot tests and the re-education of staff, EBD modifications should be implemented, ensuring programmes are kept in place to support and educate staff on the new methods. Recommendation 8: Lastly, after the changes have been effected and the facility is re-occupied as normal, the design s success level based on the baseline monitoring data collected should be assessed. After gathering this new information, the lessons learned, benefits gained and modifications made during the exercise should be documented and, if possible, shared with other organisations through peer-reviewed journals. May 2011 Page 20 of 39 Health Facilities Scotland, a Division of NHS National Services Scotland