AHG Protected Warranty

Transcription

1 AHG Protected Warranty A mechanical protection plan giving you peace of mind Australia s Largest Motoring Group ahg.com.au

2 please staple contract page here

3 WelCoMe To AHG Automotive Holdings Group is a proud Australian company that began in 1952 with the opening of it s first dealership in Perth. Today AHG owns over 30 dealerships around Perth and is Australia s largest motoring group selling new and used cars and trucks as well as servicing more cars than any other dealership group. This means reliability, dependability and a range of benefits for customers who choose to purchase or service their vehicle at an AHG dealership. Dear Valued Customer, Thank you for choosing to purchase your vehicle from an AHG dealership. As Australia s Largest Motoring Group we aim to provide you with a superior level of service, dependability and professionalism. An AHG Protected Warranty provides you with additional peace of mind and protection for your vehicle. Please take the time to read the guidelines and information in this booklet which explains how to use your warranty and maintain validity. We encourage you to visit our website, ahg.com.au regularly for the latest updates on our products and services. Happy Motoring! Australia s Largest Motoring Group

4 DiD you know THAT you CAn service your VeHiCle AT Any AHG DeAlersHip in WA? see the back page for the location of your nearest AHG dealership or visit ahg.com.au

5 HOW WILL THIS MECHANICAL PROTECTION PLAN benefit YOU? Free parts and labour repairs anywhere in australia.* Protection against rising repair costs and inflation (what will repairs cost next year?). Quality Repairs by a franchised dealer with the latest technology and equipment and factory trained technicians. Peace of Mind created by the elimination of worry about costly repair bills.* You are dealing with a company you know and trust. Easy to Claim... simply call our service department. No Nasty Surprises as you have a guaranteed pre-established repair coverage.* Security at claim time provided by our determination to retain you as a client when you next purchase a Vehicle. *To the limits of the mechanical protection plan. This Mechanical Protection Plan is not an insurance policy. It is our OWN personal Mechanical Protection Plan, designed to ensure that your Vehicle is maintained to the highest standard and to protect you from costly repairs. This mechanical protection plan and related documentation provided by harrier-national is copyright with all rights reserved. Under the copyright laws, the mechanical protection plan procedures and documentation may not be copied in whole or in part, without the written consent of harrier-national (sales) pty limited a.c.n /12

6 This Mechanical Protection Plan is not an insurance policy. It is our OWN personal Mechanical Protection Plan designed to ensure that your Vehicle is maintained to the highest standard, protecting you from costly repairs. Congratulations on purchasing one of our quality Vehicles. We are delighted to confirm that this Mechanical Protection Plan commences immediately and will continue until the expiry date or expiry kilometres shown on the Customer Contract page affixed to this booklet. TO AVOID ANY MISUNDERSTANDING, PLEASE READ THIS CAREFULLY. TWo important CondiTions of The mechanical protection plan are: 1. If your Vehicle is still under Manufacturer s Cover, you will enjoy the benefits of the extended Mechanical Protection Plan if the Vehicle is serviced by us, in accordance with the specifications set out in the owner s manual, at prevailing rates, until that warranty expires. After that, you will enjoy our six month or 10,000 km (whichever occurs first) fixed price service plan. (Diesel and Turbo Vehicles may require engine oil changed more frequently in accordance with the specifications set out in the owner s manual). If servicing is not carried out in accordance with this warranty provision, the warranty will be voided immediately. 2. Your Vehicle MUST be returned to an AHG DEALERSHIP IN WA for servicing. Other servicing will not be approved or recognised. IN SIMPLE TERMS, WE WILL REPAIR THE PARTS COVERED, IF YOU HAVE THE VEHICLE SERVICED by US. our six-monthly/10,000 km fixed price service plan includes: Oil change with quality motor oil Replace oil filter Carry out minor engine tune Check condition of automatic transmission fluid (where applicable) Lube all doors and locks as required Check and top up all fluid levels including battery, brake, power steering, radiator and windscreen washers Inspect engine belts (external only) Inspect condition and pressure of all tyres, including spare Inspect cooling system and check glycol concentrate Inspect complete exhaust system Check front and rear brake material and rotors for excessive wear Check operation of hand brake Test engine management system (if applicable) Check condition of air filter Check operation of all lights Check operation of all instruments Test wipers and inspect wiper blades Check air conditioning operation (where fitted) Check steering and all suspension components Complete visual inspection of under carriage Conduct road test Total price including parts, oil & labour is shown on your Customer Contract page. our trained technicians use the most advanced technology and diagnostic equipment to look after your Vehicle. servicing is necessary to maintain your Vehicle in good condition. You will be advised of any defect found. any items covered by the mechanical protection plan will be repaired at a mutually convenient time. Your Vehicle will require additional periodical maintenance on specific items from time to time. These will be at additional cost to you. For example, automatic transmission servicing, timing belt replacement, spark plugs, brake fluid or engine coolant replacement will be required at the manufacturer s recommended intervals /12

7 WHAT YOU HAVE TO DO SERVICING Important: If your Vehicle is still under Manufacturer s Cover, you will enjoy the benefits of the extended Mechanical Protection Plan if the Vehicle is serviced by us, in accordance with the specifications set out in the owner s manual, at prevailing rates, until that warranty expires. After that, you will enjoy our six month or 10,000 km (whichever occurs first) fixed price service plan. (Diesel and Turbo Vehicles may require engine oil changed more frequently in accordance with the specifications set out in the owner s manual). It is the responsibility of the Customer to ensure these services are performed and that the service details are recorded correctly on your Mechanical Protection Plan documents. Failure to do so will void this Contract without further notice. It is the responsibility of the Customer to check coolant and oil levels on a regular adequate basis. Our Dealership will not be responsible for failure due to lack of oil or coolant. THE PLAN Our Dealership agrees that in the event of any failure* of any component listed as covered under PARTS COVERED on pages 5-8, it will repair or replace such component using parts of a like kind and quality, to acceptable working condition, to the extent of the limits of the Mechanical Protection Plan, provided that the Customer observes the conditions and terms of the Mechanical Protection Plan. *Failure means the inability of any covered part to satisfactorily perform the function for which it was designed. PERIOD OF COVER The conditions of the Contract commence at the date of delivery and the benefits commence on either the date of delivery, the expiry of any Manufacturer s full, or Dealership s Statutory Warranty provided with the Vehicle. The Contract will cease upon expiry of either the period of time, or the distance travelled, whichever occurs first, as indicated under the TERM OF CONTRACT shown on the Customer Contract page affixed to this booklet /12 page 1

8 REPAIR PROCEDURE In the event of any failure likely to give rise to a claim under this Mechanical Protection Plan, the Customer shall, as soon as is reasonably possible, do one of the following (in all cases please book your Vehicle in with our workshop beforehand): 1. If the Vehicle is drivable, bring it to our workshop, the address of which is listed either on the cover or within this Mechanical Protection Plan booklet. Our Service Manager will contact the Mechanical Protection Plan Administrators for verification. Your Contract booklet must be presented, with up-to-date servicing records, when booking your Vehicle for repairs. 2. If the Vehicle is undrivable, or if to drive it could cause further damage, it is your responsibility to have the Vehicle towed to our workshop at your cost. Our Dealership will not be responsible for any repairs or replacements carried out by persons other than approved Dealership staff. 3. If a failure occurs outside a 50km radius from our Dealership, please contact our Mechanical Protection Plan Administrators, on , to obtain a Dealership order number and/or work authority, before commencing repairs. Repairs can only be performed by a Licensed Motor Vehicle repairer. Only if this is done correctly will you (or the repairer) be reimbursed. LIMITS OF LIABILITY Limits of liability of this Contract shall be those indicated under SELECTED LIMITS OF LIAbILITy shown on the Customer Contract page affixed to this booklet. page /12

9 WHAT IS NOT COVERED The benefits of this Mechanical Protection Plan apply only to the parts listed under PARTS COVERED on pages 5-8 of this booklet. Any parts not listed therein are specifically excluded. This Contract does not cover the following: 1. Any failure caused by negligence, misuse or failure to perform required servicing, or any failure caused by the lack of proper and necessary maintenance. Any failure due to the lack of oil or coolant, excessive use of oil, overheating, fuel contamination or use of incorrect grade of fuel is not covered under this Contract. 2. Any parts not listed under PARTS COVERED on pages 5-8. Maintenance items such as, but not limited to, the following are not covered by this Contract: brake pads, brake rotors, spark plugs, light bulbs, batteries, oils, filters, tyres, hoses, fan and timing belts, shock absorbers, struts, or any other component recommended by the Manufacturer for periodic replacement. 3. Seals and gaskets will be replaced under this Mechanical Protection Plan only when such replacement is required in the normal course of repair of a covered component. 4. Any modifications made or any affected components on the Vehicle after the Date of Delivery from the Company, unless fitted by our Dealership, or with written approval for inclusion by our Dealership. 5. Paint, trim, or failure caused by rust or corrosion of any kind. 6. Any inherent faults or defective parts subject to recall by the Manufacturer, or any such parts recommended for replacement by the Manufacturer through inability to meet normal performance requirements. 7. Any loss or damage caused by towing, collision, force impact, breakage of glass, missiles, falling objects, fire, theft or larceny, explosion, earthquake, windstorm, hail, water, flood, malicious mischief or vandalism, riot or civil commotion, lightning, nuclear contamination, freezing, smoke, or from any other cause whatsoever except as provided in this Contract. 8. This Contract does not cover consequential damage to, or by, parts not listed under PARTS COVERED on pages Any electronic or computer software upgrade or hardware upgrade. 10. Any clutch components where the Vehicle is four wheel drive or all wheel drive. 11. All consumables, including but not limited to, oils, coolants, lubricants, additives, air conditioning gas, environmental and waste disposal charges /12 page 3

10 GENERAL CONDITIONS 1. This Contract is between our Dealership and the Customer(s) nominated on the Customer Contract page affixed to this booklet. 2. The benefits conferred by this Contract are in addition to all other rights and remedies in respect of the Customer which the consumer has under the Competition and Consumer Act 2010 and similar State and Territory laws. The Australian Consumer Law ( ACL ), which is Schedule 2 of the Competition and Consumer Act 2010, helps protect consumers by giving them certain guaranteed rights when they buy goods or services. These rights apply automatically whenever goods or services are supplied to a consumer. They are known as Consumer Guarantees. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. you are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 3. It is the responsibility of the Customer to minimise, where possible, the liability of the Company. To drive the Vehicle when to do so may cause further damage may void this Contract. 4. Should any false statement be made by the Customer or any person acting on the Customer s behalf or otherwise, with the Customer s knowledge, in support of any claim, or if the odometer has been tampered with, made inoperative or altered, then this Contract will become null and void and the Customer s rights to claim shall be forfeited in respect of all past, present and future claims. 5. In the event of any breach of the terms and conditions of the Contract by the Customer, the Company reserves the right to cancel the Contract. 6. If the nominated Vehicle has been used for competitive driving or racing, or has been tested in preparation thereof, then this Contract is immediately deemed to be null and void and all rights forfeited. 7. This Contract is not transferable. 8. Any cancellation of this Mechanical Protection Plan will automatically attract a 50% charge on the premium paid regardless of date of cancellation. The Company will, from the date of receipt of written request from the Customer, refund a pro-rata proportion of the remaining balance, with no refund due if cancellation occurs in the final three months of the Mechanical Protection Plan s period of cover. 9. All headings in this document have been inserted for the purpose of ease of reference only. They do not affect the meaning or interpretation of it. 10. Our Dealership reserves the right in the future to offer the Customer an opportunity to purchase an upgraded Mechanical Protection Plan or to extend the period of the original Mechanical Protection Plan. page /12

11 PARTS COVERED STANDARD COVER PREMIUM COVER ENGINE All internally lubricated parts, including: Pistons, Piston Rings & Pins, Crankshaft & Main bearings, Connecting Rods & Rod bearings, Camshaft, Timing Chains or Gears, Rocker Arms, Valves & Springs, Valve Guides & Seats, Push Rods & Lifters, Oil Pump. Excluded from this cover are: Cylinder Head(s), Engine block or barrels or blown Head Gaskets. All internally lubricated parts, including: balance Shafts, Camshafts, Camshaft Pulley, Camshaft Tower, Connecting Rods, big End bearings, Crankshaft & Main bearings, Distributor, Oil Sender Unit, EGR Valve, Factory Fitted Turbo, Harmonic balancer, Idler Pulleys, Lifters, Oil Pressure Relief Valve, Oil Pump, Piston Rings, Gudgeon Pins, Pistons, Push Rods, Rocker Arms & Shafts, Throttle Cables, Throttle Linkages, Timing belt Pulleys, Timing Chain, Timing Gears, Valves, Valve Guides, Valve Springs, Valve Stem Seals, Waste Gates, Flywheel, Flex Plate, Starter Ring Gear. Excluded from this cover are: Engine block or barrels or blown Head Gaskets, Cylinder Head(s). DIFFERENTIAL & DRIVE LINE bearings, Centre bearings, Half Shafts, U & CV Joints, Crown Wheel & Pinion, Gears, Limited Slip Clutch Pack, Drive Shafts, Drive Axle Housing If Damages Are Due To Failure Of Internally Lubricated Components. Axle Hub bearings, Axle Shafts, bearings, bushings, Centre bearings, Crown Wheel & Pinion, Front Hub bearings, Gears, Half Shafts, Limited Slip Clutch Pack, Locking Hub Assemblies, U & CV Joints, Drive Shafts, Swivel Hubs, Drive Axle Housing If Damages Are Due To Failure Of Internally Lubricated Components. BRAKING SYSTEM Calipers, Hydraulic Lines, Master Cylinder, Vacuum boosters, Wheel Cylinders. brake Linkages, brake Pressure Limiter, Handbrake Cable, Callipers, Handbrake Mechanism, Hydraulic Lines, Master Cylinder, brake booster Unit, Proportioning Valve, brake Pedal box, Wheel Cylinders /12 page 5

12 PARTS COVERED continued STANDARD COVER PREMIUM COVER SUSPENSION Covers Front Suspension Only. Control Arms, Radius Rod bushes, Top & bottom ball Joints, Wheel bearings & Stub Axles. Sway bar bushes, bump Stop Cushions, Control Arms, Radius Rod bushes, Steering Rack Mounts, Tension Rod, Top & bottom ball Joints, Wheel bearings & Stub Axles. FUEL MANAGEMENT SYSTEM Fuel Pumps, Injector Pump, Injectors. Fuel Pumps, Fuel Sender Unit, Fuel Relay, Injector Pump, Pressure Regulator, Vacuum Pump, Injectors, Accelerator Pump, Solenoids. TRANSMISSION Internally Lubricated Parts Only. Transmission Case If Damages Are Due To Failure Of Internally Lubricated Components. All Internal Mechanical Parts Including Accumulators, bearings, Chain & Sprockets, Clutch & band Assemblies, Electric Shift Control Unit, Gears, Interlock Control Unit, Solenoids, Inhibitor Switch, Oil Pump, Over Drive Clutch, Pressure Switches, Selector Forks, Selector Shafts, Servo Units, Synchromesh Assembly, Valve body, Speedo Transducer, Transmission Case and Torque Converter Case If Damages Are Due To Failure Of Internally Lubricated Components. CLUTCH ASSEMBLY 2WD Vehicles Only. Pressure Plate, Clutch Fork, Thrust Race bearing, Clutch Master & Slave Cylinder. 2WD Vehicles Only. Clutch Master & Slave Cylinder, Clutch Fork, Pressure Plate, Spigot bearing, Clutch Linkage, Throw Out bearing, Clutch Cable, Clutch Pedal box. page /12

13 PARTS COVERED continued STANDARD COVER PREMIUM COVER COOLING SYSTEM Electric Fan Thermostat, Fan Hub, Thermostat, Water Pump, Radiator Cooling Fan Motor. Radiator Cooling Fan Motor, Electric Fan Thermostat, Fan Hub, Thermostat, Water Pump, Heater Tap. ELECTRONICS & ELECTRO-MECHANICAL Engine Management Computer, Starter Motor, Wiper Motor, Voltage Regulator, Alternator. Central Locking Actuator, Door Light Actuator & Switch, Electric boot Release, Engine Management Computer, Air Suspension Compressor, Alternator, Starter Motor, Voltage Regulator, Hazard Light Switch, Headlight Switches, Indicator Switches, Key Remote, Power Seat Motors, Rear Demister Switch, Remote Fuel Release Mechanism & Cable, Headlight Motors, Sun Roof Motor, Window Motors, Window Regulators, Windscreen Washer Motors, Windscreen Wiper Arms & Linkages, Wiper Motor, Wiper Switches, Load Levelling Sensor, Aerial Motor, Mirror Motors, Mirror Switch, Mechanical Switches. STEERING Idler Arms, Power Steering Pump, Steering Rack, Tie Rod Ends, Power Steer box, Pitman Arms. Centre Links, Idler Arms, Pitman Arms, Power Steering Pulley, Power Steering Pump, Steering Column & bushes, Steering Lock, Steering Rack, Tie Rod Ends, Tilt Lever, Power Steer box /12 page 7

14 PARTS COVERED continued STANDARD COVER PREMIUM COVER AIR CONDITIONING Compressor, Compressor Clutch. A/C Switch, Compressor, Compressor bearings, Compressor Clutch, Recycle Vent Flap, blender Motor, Idler Pulley, Idler Pulley bearing, TX Valve, Vacuum Control Switch. BODY & INTERIOR Accelerator Pedal & Cable, boot Struts, bonnet Hinges, bonnet Lock & Cable, bonnet Striker, bonnet Struts, boot Hinges, boot Lock Striker, boot Lock & Cable, Door Handles & Rods, Door Hinges, Door Locks & Cable, Door Strikers, Glove box Lock, Locks, Seat belt Tensioners & Locking Mechanism, Seat Recliner Mechanism, Seat Runners, Speedo Cable, T/bar & bushes, Vent Cables. OTHER Seals & Gaskets will be replaced only when such replacement is required in the normal course of repair of a covered component. Seals & Gaskets will be replaced only when such replacement is required in the normal course of repair of a covered component. page /12

15 Service Advice No. 1 dealership stamp date serviced: / / odometer reading: Service Advice No. 2 dealership stamp date serviced: / / odometer reading: Service Advice No. 3 dealership stamp date serviced: / / odometer reading: Service Advice No. 4 dealership stamp date serviced: / / odometer reading: Service Advice No. 5 dealership stamp date serviced: / / odometer reading: /12

16 Service Advice No. 6 dealership stamp date serviced: / / odometer reading: Service Advice No. 7 dealership stamp date serviced: / / odometer reading: Service Advice No. 8 dealership stamp date serviced: / / odometer reading: Service Advice No. 9 dealership stamp date serviced: / / odometer reading: Service Advice No. 10 dealership stamp date serviced: / / odometer reading: /12

17 VisiT AHG.CoM.Au for THe latest updates As Well As HinTs AnD Tips regarding your VeHiCle.

18 SERVICE YOUR VEHICLE AT ANY AHG DEALERSHIP Having an AHG Protected Warranty allows you to service your vehicle at any AHG dealership across Perth. To service your vehicle at another AHG dealership, simply advise the dealership when booking your service that you have an AHG Protected Warranty. See below or visit ahg.com.au for your local AHG dealership: Allpike Citroen DL Scarborough Beach Rd, Osborne Park Allpike Peugeot DL Scarborough Beach Rd, Osborne Park Big Rock Toyota DL Wanneroo Rd, Balcatta Bunbury Trucks DL Olive Crt, Bunbury Cannington Kia DL Albany Hwy Challenger Ford DL Smeaton Way, Rockingham City HSV DL Old Aberdeen Pl, West Perth City Motors Holden DL Newcastle St, Perth Duncan Nissan DL Albany Hwy, Victoria Park Giant Hyundai DL Scarborough Beach Rd, Osborne Park Giant Nissan DL Scarborough Beach Rd, Osborne Park Grand Toyota Clarkson DL Marmion Ave, Clarkson Grand Toyota Wangara DL Cnr Lancaster & Wanneroo Rds, Wangara Jason Mazda Scarborough Beach Road, Osborne Park Lynford DL Scarborough Beach Rd, Osborne Park Melville Kia DL Leach Hwy Melville Mitsubishi DL Leach Hwy, Melville North City Holden DL Scarborough Beach Rd, Osborne Park Northside Nissan DL Berriman Dve, Wangara Nuford DL Automotive Dve, Wangara Osborne Park Volkswagen DL Scarborough Beach Rd, Osborne Park Rockingham Hyundai DL Carlston Rd, Rockingham Rockingham Kia DL Smeaton Way, Rockingham Rockingham Mitsubishi DL Smeaton Way, Rockingham Rockingham Suzuki DL Carlston Rd, Rockingham Seaview Ford DL Marmion Ave, Clarkson Southside Mitsubishi DL Albany Hwy, Cannington Subaru Osborne Park DL Scarborough Beach Rd, Osborne Park Subaru Wangara DL Berriman Dr, Wangara Titan Ford DL Leach Hwy, Melville Total Nissan DL Albany Hwy, Cannington Wangara Kia DL Prindiville Dr (Cnr Lumsden Rd), Wangara Wangara Suzuki DL Prindiville Dr (Cnr Lumsden Rd), Wangara Wangara Volkswagen DL Berriman Dr, Wangara Wild West Hyundai DL Cnr Automotive Dr & Wanneroo Rd, Wangara Please note that Statutory Warranty repairs are covered for the first 3 months or 5,000km (whichever comes first) by the dealership the vehicle was purchased from. Therefore all warranty repairs during this time must be carried out there.

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20 Your local AHG Dealership Australia s Largest Motoring Group ahg.com.au