TELECOM & SECURITY Network Operations & Services CNOC - Cost Effective Monitoring Services In response to demands for cost-effective end-to-end network support services, Thales Alenia Space ETCA has built a state-of-the-art customer network operations center in Charleroi, Belgium, to economically monitor your network or network segments around the clock. Network Support through the Thales CNOC The Thales Alenia Space ETCA customer network operations center (CNOC) provides proactive network support services to enhance the reliability of your network while reducing network monitoring costs. First, you reduce initial capital investment expenses by avoiding building your own network operations center. Second, operating expenses are reduced by avoiding staffing costs associated with a 24x7 monitoring operation. Through the CNOC, Thales Alenia Space ETCA provides a wide range of proactive network surveillance and preemptive services from a central location. Network management systems and other monitoring equipment keeps the CNOC engineers informed of the health of your network allowing them to stay ahead of serviceaffecting situations. This allows you to offer your end user maximized network efficiency and fewer service interruptions.
Primary Features The Thales Alenia Space ETCA CNOC provides services, tools, and personnel to keep your network running efficiently. Surveillance Services Highly-Skilled Network Engineers At the CNOC, Thales Alenia Space ETCA engineers perform around-the-clock surveillance of your entire network or network segments. CNOC engineers act as a single point of contact for all network issues including multi-vendor networks and non-thales network equipment. CNOC experts are able to provide remote monitoring, diagnosis, fault isolation, performance evaluation, and capacity management to maintain the integrity of your network 24 hours a day, 7 days a week, 365 days a year. Facilities and Tools Thales Alenia Space ETCA has equipped its CNOC engineers with tools as powerful as the networks they monitor. The Thales Alenia Space ETCA CNOC provides a highly sensory environment, allowing our engineers to stay acutely focused on your network. The CNOC features monitors that display information on the status of various switches, transport facilities, access equipment, and other network elements in your network. State-of-the-art tools and network management systems ensure optimized network utilization through rapid localization and correction of faults, improved maintenance planning, and more responsive customer service. The CNOC s highly skilled, experienced engineering staff is trained to support a multitude of customer requirements ranging from network monitoring and fault isolation to initiation of corrective action for major network emergencies such as traffic redirection. These engineers consistently deliver high quality service and effective solutions. Remote Dispatch Once CNOC engineers determine that a network alarm has been caused by a hardware problem at your site, they can remotely dispatch your own repair personnel, a third party repair vendor, or Thales Alenia Space ETCA s field engineers to resolve the problem on location. The CNOC staff will work closely with you in determining and documenting the proper dispatch procedures based on network alarm severity.
CNOC Benefits By outsourcing your network monitoring services to Thales Alenia Space ETCA, up-front and operational costs are significantly reduced. Other CNOC benefits include the following : Increased network reliability by remotely solving issues or alerting the proper personnel of network issues before they become service affecting conditions Reduced network interruptions by managing traffic re-routes during outage conditions Maximized network efficiency and performance by reducing service interruptions Increased end user satisfaction by reducing service interruptions and maximizing network efficiency by strict adherence to SLAs Single point of contact CNOC engineers act as a single point of contact for all network issues
Customized Services through CNOC At Thales Alenia Space ETCA, network and business needs are evaluated and a program is designed to meet your individual requirements, from 24-hour surveillance to network management, administration, and provisioning. Focus on core competencies Thales Alenia Space ETCA handles all network monitoring issues so you can better focus on your day-to-day business Emergency service Remote monitoring during emergencies such as natural disasters, bomb threats, building evacuations Network Surveillance Services CNOC services can be customized to meet your specific operating requirements. A few of the basic network surveillance options include these : 24x7 full time surveillance This service is designed for customers that want to completely outsource their network monitoring services. Part-time/after-hours network surveillance This service is primarily designed for customers that have their own NOC but do not wish to staff it around the clock. Back-up/disaster recovery surveillance Customers with their own NOC are encouraged to have a backup NOC, such as Thales Alenia Space ETCA s, to take over in case of evacuation due to natural disasters, bomb threats, building evacuations, etc. Other Services Offered by the Thales CNOC In addition to network surveillance services, CNOC engineers are able to provide a variety of other network services such as the following : Database backups The CNOC can perform remote backups of your network management systems and maintain them in a secure storage facility away from your NOC, providing additional disaster recovery protection. Data communication network engineering Thales Alenia Space ETCA engineers can set up the various network elements to be recognized by CNOC s network management systems.
Network management system administration The Thales Alenia Space ETCA CNOC can perform typical system administration duties such as adding new users, new elements, and so on. all-in-one Thales Service TM Portfolio Remote provisioning services The Thales Alenia Space ETCA CNOC can perform remote provisioning services such as adds, deletes, and changes. Out-tasking of network management functions The CNOC can provide experienced NOC engineers to work at your network operations center to either supplement your existing staff or to assume complete operations. Customized remote dispatch and escalation procedures CNOC personnel will work closely with you to determine customized formal escalation and dispatch procedures. Service Resolution Options Once a network issue or alarm is detected and determined to require onsite resolution, the CNOC team will execute the customer-defined problem resolution procedures. These procedures will rely on one of the following service resolution options in terms of dispatch : Response Plus This package enhances the network surveillance services by notifying or dispatching your repair personnel or third party repair vendor. Response Premier This package is the premium service package, coupling surveillance services with Thales Alenia Space ETCA s call-out service that dispatches qualified field engineers to resolve your network alarms or events. Optional Performance Service Packages Performance Evaluation This package provides performance evaluations of your network by Thales Alenia Space ETCA s qualified network analysis engineers. The reports they create are based upon data gathered through the CNOC s network surveillance services. Network Planning This service provides network planning based on performance and usage data obtained through the CNOC s network surveillance services.
Synergistic Services The CNOC is your single point of contact for all network issues and can initiate all maintenance services, including: Customer Technical Assistance Center (CTAC) services Repair and return (R&R) On-site maintenance Remote dispatch Call processing translations Network engineering These additional Thales Alenia Space ETCA services work hand-in-hand with the CNOC services, taking full advantage of the CNOC s surveillance and data collection capabilities. Choosing The Right Network Operations Center Solution Network monitoring is crucial to optimize reliability and efficiency, and helps ensure that your service level agreements with your customers are being met. At the Thales Alenia Space ETCA CNOC we have the personnel, tools, and knowledge for all network surveillance needs including multi-vendor networks and non- Thales network equipment. Whether you outsource your entire network monitoring operations to Thales Alenia Space ETCA or use the CNOC as a backup to your own NOC, Thales Alenia Space ETCA has the right network monitoring solution for you. Technical Information The CNOC utilizes a wide range of network monitoring tools and network management systems for the various types of Thales equipment and non- Thales equipment. Thales Alenia Space ETCA uses proven network management systems to continually ensure network stability. To offer a multi-vendor network management solution, Thales Alenia Space ETCA provides for the acquisition, modification, or development of software modules to mediate or interface between elements and network management platforms. Thales Alenia Space ETCA rue Chapelle Beaussart 101 B-6032 Mont-sur-Marchienne Belgium Tel. : +32 (0) 71 44 22 11 Fax : +32 (0) 71 44 22 00 E-mail : etca.info@thalesaleniaspace.com www.thalesaleniaspace.com