Chris Amaris, MCITF? CISSP Rand Morimoto, Ph.D., MCITP Pete Handley, MCITP David E. Ross, MCITP lechnical Edit by Guy YardenI Microsoft Center 2012 Syste UNLEASHE 800 East 96th Street, Indianapolis, Indiana 46240 USA
Table of Contents Introduction 1 1 Overview of the System Center Suite 5 What Is System Center? 6 Understanding System Center Configuration Manager 9 Understanding System Center Operations Manager Understanding System Center Data Protection Manager Understanding System Center Virtual Machine Manager Understanding System Center Service Manager 40 Understanding System Center 2012 Orchestrator 45 Understanding System Center Licensing Best Practices 18 26 34 SO 51 52 2 Configuration Manager 2012 Design and Planning 55 What's New in ConfigMgr 2012 56 Explaining How Configuration Manager Works 60 Understanding Content Distribution 66 Understanding Asset Management 70 Reporting from Configuration Manager 74 Configuration Manager Architecture Components 75 Securing Configuration Manager 88 Understanding Component Requirements Configuration Manager Design Considerations 94 Understanding Client Schedules 105 Planning for Internet-Based Client Management 106 Putting It All Together in a Design 110 112 Best Practices 112 92 3 Configuration Manager 2012 Implementation and Administration 115 Sample Organization 115 Configuring Installation Prerequisites 118 Implementing the Centra] Administration Site 124 Deploying the Primary Sites 129 Deploying the Secondary Sites 134 Configuring the Hie chy 138
Contents v Configuring Sites 148 Configuring Client Settings 156 Implementing Internet-Based Client Management 163 177 Best Practices 178 4 Using Configuration Manager 2012 to Distribute Applications, Updates, and Operating Systems 181 Understanding Content Distribution 181 Defining Collections 185 Understanding Application Management 189 Managing Deployments 203 Understanding Software Updates 215 Deploying Software Updates 219 Understanding Operating System Deployment 225 Deploying Operating Systems 234 Extending with Microsoft Deployment Toolkit 238 243 Best Practices 243 5 Using Configuration Manager 2012 for Asset Management and Reporting 245 Understanding Asset Data 246 Configuring Client Settings for Inventory Collection 248 Understanding Reporting 249 Customizing Hardware Inventory 261 Understanding Asset Intelligence 269 Understanding Software Metering 277 Understanding Compliance Settings 278 Monitoring the Baselines and Compliance 283 285 Best Practices 285 6 Operations Manager 2012 Design and Planning 289 What's New With Operations Manager 2012 290 Understanding How OpsMgr Works 291 OpsMgr Architecture Components 296 Securing OpsMgr 311 Fault Tolerance and Disaster Recovery 317 Understanding OpsMgr Component Requirements 323 OpsMgr Design Considerations 328
vi Microsoft System Center 2012 Unleashed Putting It All Together in a Design 335 Planning an Operations Manager Deployment 345 Best Practices 353 354 7 Operations Manager 2012 Implementation and Administration 355 Installing Operations Manager 2012 356 Deploying OpsMgr Agents 373 Monitoring DMZ Servers with Certificates 385 Configuring Operations Manager 2012 393 Administering Operations Manager 2012 403 Backing Up OpsMgr 2012 411 418 Best Practices 418 8 Using Operations Manager 2012 for Monitoring and Alerting 421 Using OpsMgr Consoles 422 Working with Management Packs 425 Exploring the Operations Manager Management Pack 432 Exploring the Windows Management Pack 440 Exploring the Active Directory Management Pack 451 Exploring the Exchange 2010 Management Pack 466 Exploring the SQL Server Management Pack 478 Exploring the Cross Platform Management Packs 487 Management Pack Templates 491 Custom Management Packs 503 508 Best Practices 508 9 Using Operations Manager 2012 for Operations and Security Reporting 511 Reporting from OpsMgr 512 Generating and Scheduling Reports 514 OpsMgr 2012 Maintenance Reports 532 Audit Collection Services Reporting 541 Service Level Tracking 548 OpsMgr 2012 Dashboards 554 Publishing Dashboards into SharePoint 2010 561...565 Best Practices 566
Contents vii 10 Data Protection Manager 2012 Design, Planning, Implementation, and Administration 567 What Is System Center Data Protection Manager? 568 Data Protection Manager Background 572 Data Protection Manager Prerequisites 578 Planning a Data Protection Manager Deployment 580 Deploying Data Protection Manager 587 Completing Required Configuration Tasks 591 Creating Protection Groups 601 Administrating Data Protection Manager 606 616 Best Practices 617 11 Using Data Protection Manager 2012 to Protect File Systems, Exchange, SQL, and SharePoint 619 Protecting File Servers 620 Protecting System State 622 Protecting Exchange Servers 624 Protecting SQL Servers 635 Protecting SharePoint Farms 643 Protecting Virtualized Environments 654 660 Best Practices 661 12 Virtual Machine Manager 2012 Design, Planning, and Implementation 663 Understanding Virtual Machine Manager 663 Virtual Machine Manager Background 673 What's New in System Center Virtual Machine Manager 2012 677 Virtual Machine Manager Prerequisites 678 Planning a Virtual Machine Manager Deployment 682 Deploying Virtual Machine Manager 687 700 Best Practices 701 13 Managing a Hyper-V Environment with Virtual Machine Manager 2012 703 Understanding the VMM Private Cloud 704 Using the VMM Management Interfaces 707 Understanding Virtual Machine Conversions 716 Managing VMM User Roles 729 Deploying Virtual Machines 740 Migrating Virtual Machines 747
viii Microsoft System Center 2012 Unleashed Understanding and Implementing Server App-V 753 758 Best Practices 759 14 Service Manager 2012 Design, Planning, and Implementation 761 What's New in Service Manager 2012 762 Explaining How Service Manager Works 763 Service Manager Design Parameters 769 Putting It All Together in a Service Manager Design 775 Planning a Service Manager Deployment 783 Deploying Service Manager 791 Deploying Service Manager Connectors 805 Backing Up Service Manager 2012 814 817 Best Practices 817 15 Using Service Manager 2012 for Incident Tracking and Help Desk Support 819 Incidents and Problems 819 Configuring Incident Settings 821 Service Manager Notifications 830 Creating New Incidents 836 Working with Incidents 846 Configuring Problem Settings 856 Working with Problems 859 Incident and Problem Reports 863 869 Best Practices 870 16 Using Service Manager 2012 for Service Offerings and Change Control Management 871 Service Manager 2012 and the Infrastructure Optimization Model 871 Service Offerings and Request Offerings in SM 2012 872 Release Management in SM 2012 882 Change Requests and Activities 885 Configuring Change Settings 887 Change Management Templates and Workflows 889 Initiating Change Requests 892 Working with and Approving Change Requests 896 Implementing Change Requests 903 Managing Configuration Items 910
Contents ix Working with Change, Activity, and Configuration Management Reports 914 919 Best Practices 920 System Center Orchestrator 2012 Design, Planning, and Implementation 921 Overview of System Center Orchestrator 921 History of System Center Orchestrator 924 System Center Orchestrator 2012 Installation Prerequisites 924 Orchestrator Security Planning 926 Installing System Center Orchestrator 2012 on a Single Server 928 Installing System Center Orchestrator 2012 on Separate Systems 933 Additional Tasks Following Orchestrator Installation 939 Getting Familiar with the Orchestrator 2012 Management Consoles 942 Installing Integration Packs 949 Designing and Using Runbooks 952 Runbook Permissions 967 967 Best Practices 968 Index 969