Tesco Bank Box Insurance Private Car Summary Inside you ll find a summary of your Car Insurance
Private Car Summary Welcome to Tesco Bank Box Insurance Thank you for choosing Tesco Bank Box Insurance which is arranged and administered by Insure The Box Limited. This is a summary of cover provided by Tesco Bank Box Insurance. It does not include all the benefits, limits and, which can be found in your Private Car Document. We only offer comprehensive cover. If you have selected and paid to extend your benefits to include any of the add- ons, then this will be shown in your Schedule of Insurance. Your cover is connected to the miles you drive. You pay for a set number of Miles for a period of cover of 12 months. Your mileage is measured by a telematics device, called an in- tele- box, fitted to your car. When you take out your we will contact you to arrange for the in- tele- box to be fitted at no additional cost to you. If you need to drive further than your Miles allow there are additional miles available. You can buy Top Up Miles, and you can earn Bonus Miles through safe driving. All documentation, including your Certificate of Motor Insurance, will be made available to you electronically, via Your Portal. Your Miles available for the current period of insurance can be viewed at any time via Your Portal. Please note: if you exceed your Miles and do not Top Up your miles or receive Bonus Miles your policy will be cancelled. Towards the end of each Period of Cover, we will use your driving information to help us calculate your renewal premium. Please refer to the Private Car Document for further details. If you have not used all your miles when your is due to be renewed, then any unused Top Up and Bonus Miles will be credited to your overall miles for the next Period of Cover. Any of the original Miles that are unused will not be credited to the next Period of Cover, and there is no financial exchange for any unused miles. You will not receive a refund for any unused Miles at the end of your. For full details of your Tesco Bank Box Insurance and Terms and Conditions please read: the Private Car Document the Terms and Conditions your Schedule - this shows the period of insurance, which sections of the apply and details of applicable excesses and endorsements your Certificate of Motor Insurance your Statement of Fact - this shows the information you have provided to us. You should review your and the cover it provides on a regular basis to ensure that the cover remains adequate for your needs. Tesco Bank Box Insurance is arranged and administered by Insure The Box Limited which is authorised by the Gibraltar Financial Services Commission, and authorised and subject to limited regulation by the Financial Conduct Authority. Details about the extent of our authorisation and regulation by the Financial Conduct Authority are available from us on request. Insure The Box Limited is incorporated in Gibraltar (Company Number: 102568), registered office: Montagu Pavilion, 8-10 Queensway, Gibraltar. The Insurers of Sections 1-10 are Catlin Insurance Company (UK) Ltd. of 20 Gracechurch Street, London, EC3V 0BG (Financial Services Register number 423308) and Great Lakes Reinsurance (UK) PLC of Plantation Place, 30 Fenchurch Street, London, EC3M 3AJ (Financial Services Register number 202715). Both firms are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. 1
The Insurer of Section 11 of this policy (Motor Legal Protection) is Ageas Insurance Limited of Ageas House, Tollgate Eastleigh, Hampshire, SO53 3YA (Company number: 00354568 and Financial Services Register number: 202039). Ageas Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Catlin Insurance Company (UK) Ltd.'s associate company owns more than 10% of Box Innovation Group Limited. 2
Significant and benefits Most claims will be subject to an excess, which is the amount you have to pay towards any claim. Your Schedule of Insurance shows the excesses applicable to you and any other driver for the type of claim made. Description of cover/product Bonus Miles Significant and benefits Bonus Miles are additional miles awarded in order to encourage and reward safe driving. Details of how you could earn up to 100 Bonus Miles each month can be found in Your Portal at https://boxins.tescobank.com/cust omer- portal/ You earn Bonus Miles for safe driving. The in- tele- box in your car will record the following information about your driving: The time of day you drive The speed you drive at on different sorts of roads How smoothly you drive If you take breaks on long journeys Your motorway mileage Your total mileage Important terms of your policy You can start earning Bonus Miles immediately but you will not be able to see them on Your Portal until a month and seven days after your has started. Accident alert If you are involved in an accident, an alert message may be sent to us by the in- tele- box and, provided your car isn t moving, we will try to contact you by telephone. We will check you are okay and try to help you get going again. If we can see that your car is moving we will assume you are unharmed and do not require immediate assistance. If we are unable to contact you and your car is stationary we will assess all the circumstances relating to the incident, such as the location, the time of day and the force of the impact. If we think it is appropriate, we will attempt to contact the emergency services and request that they attend. The accident alert service is not guaranteed. It is important that you do not assume that we will contact you, or any emergency services, after an incident has occurred. It is also important that you do not assume that we are aware of any incident. You must still contact us to report any circumstances that could lead to a claim being made on your Accident Alert & Section 12.3 Accident and claims procedure 3
Description of cover/product Accidental damage to your car Significant and benefits Up to the market value of your car and its accessories, less any Excesses shown on your Schedule of Insurance. Any repairs to your car undertaken by one of our approved UK repairers are subject to the following guarantees: the body work, paintwork and labour will be guaranteed for 4 years the replacement parts used will be covered for the duration of the manufacturer s guarantee. We will not pay for loss or damage to your car as a result of a deliberate act caused by you or any other driver covered to drive your car including, but not limited to, driving under the influence of alcohol or non- prescription drugs or as result of lawful immobilisation (clamping), removal and/or destruction. If you make a claim and you have not paid all your premium, we may deduct any unpaid premium from any claim settlement we make to you. Section 1 and General Fire and theft damage to your car If your car is damaged by fire or it is stolen or damaged as a result of theft, or attempted theft, we will pay for the repairs or give you a cash amount. These guarantees will remain in place for as long as your car remains owned by you. Up to the market value of your car and its accessories, less any Excesses shown on your Schedule of Insurance. Any repairs to your car undertaken by one of our approved UK repairers are subject to the following guarantees: the body work, paintwork and labour will be guaranteed for 4 years the replacement parts used will be covered for the duration of the manufacturer s guarantee. We will only pay the cost of replacing parts needed for your car to meet the manufacturer s standard specification (including optional extras fitted by the manufacturer) unless any non- standard parts have been agreed by us. We will not pay for loss or theft of any car keys or lock transmitters, or the cost of repairing or replacing any alarms or security devices. Loss or damage caused by theft or attempted theft is not covered if your car is left unlocked, or with the keys in it or with a window or roof open. If you make a claim and you have not paid all your premium, we may deduct any unpaid premium from any claim settlement we make to you. Section 2 These guarantees will remain in place for as long as your car remains owned by you. We will only pay the cost of replacing parts needed for your car to meet the manufacturer s standard specification (including optional extras fitted by the manufacturer) unless any non- standard parts have been agreed by us. 4
Description of cover/product New car replacement We may provide you with a new car if your car is under 12 months old and it is seriously damaged or stolen and not recovered. In- car entertainment, phone and satellite navigation equipment Accidental damage to, or damage or loss caused by fire or theft of, your car s in- car entertainment, phone and satellite navigation equipment. Child car seats If your car is involved in an accident which damages the car, we will replace the child car seats. Temporary replacement car The provision of a courtesy car. Significant and benefits The new replacement car is subject to: you having registered your car in your name from new the damage to your car exceeding 60% of the manufacturer s list price plus taxes when the damage happened a suitable replacement car being available in the U.K. Payment for up to the market value of any In- car entertainment, phone and satellite navigation equipment that is permanently fitted by the manufacturer as standard. Payment for new child seats of the same quality as the seat being replaced up to a limit of 300 for each accident. This is only available if the damage to your car is covered by this insurance and if the repairs are carried out by our approved UK repairer Service, and they have a suitable car available. Temporary replacement cars are usually small one litre hatchbacks, or similar, with a manual gearbox, and will have Comprehensive cover, including any excesses, on your for the period of the loan. If a suitable replacement car is not available, the claim will be settled by one of the other options referred to in the How we will settle your claim Section of your Private Car Document. Cover for any other equipment or specification is limited to a maximum of 250. The seats will only be replaced if your car is involved in a collision and the incident is covered under Section 1 of your Private Car Document. You will be liable for any fines for any parking or driving offences, congestion, tolls or road pricing charges and any additional costs for non- payment of these charges. You will need to produce an appropriate credit or debit card before collecting the temporary replacement car in order to cover these costs. Please note: temporary replacement cars are not available if your car has been stolen, and has not been recovered, or is not repairable. How we will deal with your claim Sections 1 & 2 How we will deal with your claim Sections 1 & 2 How we will deal with your claim Sections 1 & 2 How we will deal with your claim Sections 1 & 2 Temporary replacement cars are not provided abroad. Where your car has been stolen you must provide a crime number from the Police. 5
Description of cover/product Driving other cars Cover for the death of, or injury to, other people including injury to any passengers If you are involved in an accident in your car you may be liable to pay compensation if anyone is killed or injured. Cover for damage to property belonging to other people If you or a driver covered to drive your car are involved in an accident in your car you may be liable to pay for damage you cause to other vehicles, and to property belonging to other people such as fixed items e.g. lamp- posts and walls. Legal costs and expenses You are covered for solicitor s fees at a coroner s inquest, fatal accident enquiry or Magistrates Court (including a court of similar jurisdiction in any country within the territorial limits) and defence of any legal proceedings for manslaughter, or causing death by dangerous or reckless driving We also pay any other costs and expenses incurred by our appointed solicitor and their appointed agents; and charges set out in the Road Traffic Acts. Emergency treatment charges If you are involved in an accident and receive treatment from the emergency services then you are covered for any cost of that treatment stipulated in the Road Traffic Act. Significant and benefits There is no cover to drive other cars. There is no limit. Up to 15,000,000 for damage to property belonging to other people (third parties) and up to 5,000,000 for dealing with the legal costs arising from such claims. There is no limit. There is no limit. There is no cover to drive other cars. Cover is only provided for the vehicle named on your Certificate of Motor Insurance, whilst it is being driven by the drivers named on your Certificate of Motor Insurance and for a purpose defined on your Certificate of Motor Insurance. Cover is only provided for the vehicle named on your Certificate of Motor Insurance, whilst it is being driven by the drivers named on your Certificate of Motor Insurance and for a purpose defined on your Certificate of Motor Insurance. Cover is only provided for the vehicle named on your Certificate of Motor Insurance, whilst it is being driven by the drivers named on your Certificate of Motor Insurance and for a purpose defined on your Certificate of Motor Insurance. If you wish to arrange for your own representation then you must obtain our prior written consent. Without this, these costs may not be covered by your. Cover is only provided for the vehicle named on your Certificate of Motor Insurance, whilst it is being driven by the drivers named on your Certificate of Motor Insurance and for a purpose defined on your certificate of Motor Insurance. Definitions Your Car and your Schedule of insurance Section 3 Section 3 Section 3 Section 3 Use by the motor trade, hotels and car parks Your car is covered whilst it is being driven by a member of the Motor Trade or an employee of a Hotel or Car Park. Up to the market value of your car and its accessories. None Section 4 6
Description of cover/product Glass in windscreens, sunroofs or windows (or for any scratching of the bodywork as a result of broken glass from your car) Foreign use This extends the full cover of your when you take your car abroad to any European Union (EU) country, or any country specified on your Schedule of Insurance. Significant and benefits You must notify us before any work is carried out. You will pay the first part of any claim for any glass that is replaced or repaired. The level of your contribution (your Excess), is shown on your Schedule of Insurance. Cover automatically applies provided it is shown on your Schedule of Insurance, unless the conditions shown in the next column are not met. You will not need a Green Card for these journeys. If you choose not to use our approved supplier, then the most we will pay is 200 less any excesses shown on your Schedule of Insurance. Damage to your car as a result of a deliberate act caused by you or any driver covered to drive your car. Cover for loss or damage to your car is excluded if it is kept abroad for more than 90 consecutive days in any one annual period of cover. Temporary Replacement Cars are not available abroad and repairs undertaken abroad are not guaranteed as they are not carried out by our approved network of repairers. Section 5 Section 6 Personal accident benefits Cover is provided for death or accidental injury to you or your husband, wife, common law partner or civil partner as a result of a road accident whilst you are travelling in, or getting in or out of any car. Medical expenses Medical expenses resulting from an accident while travelling in your car. Cover is limited to 7,500 in total per person during any one Period of Private Car Insurance Cover. Cover is limited to 200 per person travelling in your car at the time of the accident. If you wish to arrange cover for any other country then we must give you our permission in advance and you must pay any additional premium due. Cover only applies if the injury results in death, permanent loss of any limb above the wrist or ankle; or the complete and irrecoverable loss of sight in one or both eyes within 90 days of the incident. Cover will not be provided where the incident was as a result of suicide or attempted suicide, or driving under the influence of alcohol or non- prescription drugs, or where the driver of your car is convicted of reckless or dangerous driving, or where the person is not wearing a seatbelt. Cover will not be provided where the driver of your car is driving under the influence of alcohol or non- prescription drugs, or where the driver of your car is convicted of reckless or dangerous driving, or where the person is not wearing a seatbelt. Section 7 Section 8 7
Description of cover/product Personal belongings Accidental damage, or damage or loss caused by fire or theft of personal belongings in your car. Significant and benefits Cover is limited to 150. Loss or damage caused by theft or attempted theft is not covered if your car is left unlocked, or with the keys in it or with a window or roof open. Section 9 No claim discount You can obtain a discount from your Premium in accordance with the scale shown in your Private Car Document for every year that you remain claim free up to a maximum of 10 years. If you have a claim you will lose your no claim discount in accordance with the scale shown in your. Claims for emergency treatment charges, glass, motor legal protection and claims where you are not at fault and we recover all that we have paid, will not affect your no claim discount. Any personal belongings must be kept out of sight in the locked boot or glove compartment of your car. None Section 10 Protected no claim discount If you have already built up a valuable no claim discount you can protect it so that even if you do have a claim you will keep your full discount. Your no claim discount will be protected provided that there are no more than two claims in any five consecutive years of cover. Any change in the level of your no claim discount is no guarantee that your premium will not increase. Your no claim discounts must meet our acceptance criteria. Please refer to our terms and conditions for further details. Section 10 8
Description of cover/product Motor Legal Protection (Tesco Legal Guard) Significant and benefits Up to 100,000 of cover for legal costs and expenses to enable you to claim compensation for personal injury and/or personal losses following a road traffic accident within the EU from the person responsible for the accident. Tesco Legal Guard, if considered necessary, will appoint a specialist solicitor to pursue your claim. Cover is only available if a claim is more likely than not to be successful and if any judgement is more likely than not to be enforced. Cover is not available if you appoint a solicitor without first contacting Tesco Legal Guard. Section 11 European legal and UK tax helpline - a 24 hour advisory service for telephone advice on any private legal or taxation problem of concern to you or any member of your household. Simply telephone 0845 120 1330 and quote 'Tesco Legal Guard'. General conditions and General exceptions These terms, conditions and apply irrespective of the cover you select. Your Private Car Document shows all of them. Replacement vehicle If, following a road traffic accident where somone else is to blame, your vehicle is off the road and you require a replacement vehicle, you will be provided with a 'like- for- like' replacement vehicle where you have a valid claim against somebody else. Please see Section 12 and Section 13 of your Private Car Document. Optional Extensions of cover (The add- ons) Please see Section 12 and Section 13 of your Private Car Document. Section 12 and Section 13 Road Rescue Key Cover The add- ons are only covered if they are shown on your Schedule of Insurance and any additional premium required has been paid Further details of the add- ons can be found here: http://tescobank.com/boxinsurance 9
Cancellation You can cancel your at any time by notifying us. Cancellation can take effect immediately or from a later date, although it cannot be backdated. We reserve the right to cancel the cover providing we follow the procedure defined in Section 12 of the Private Car Document: if you do not co- operate in having the in- tele- box fitted within 14 days of you arranging cover with us if you do not pay your premium after a claim, where we have decided to make a cash payment for not more than the market value of your car at the time of the damage where it was uneconomic to repair or replace your car; or by writing to you at your last known address 7 days in advance of the cancellation date if there are serious grounds to do so such as failure to provide requested documents (proof of No Claim Discount etc.), exceeding Miles without top up, where your car is being driven or used other than in accordance with your Certificate of Motor Insurance, following a fraud or deliberate or reckless misrepresentation or if you have withheld information, following removal of, or tampering with, the in- tele- box. If we so request, you must also allow us or our approved supplier to retrieve the in- tele- box from your car in the event that cover is no longer required. Upon cancellation by either you or us, you will receive a refund of premium providing no claim has been made during the period of cover. You will be entitled to receive a refund of premium less an administration fee of 30 and a charge reflecting the cover we have provided up to the cancellation of your. This charge will be calculated on a proportionate basis on either the period of cover you have received or the miles you have used, whichever amount is higher. When you take out a with us we pay the cost of the in- tele- box, its fitting and retrieval of data from it. In the event that you cancel your and if the in- tele- box has already been fitted to your car, or had been fitted to a car you previously insured with us, you will be charged an additional fee of 50 to cover the cost to us of fitting the in- tele- box. These fees will be subject to Insurance Premium Tax where applicable. If you have made a claim during the current period of cover, you must pay the full annual premium and you will not be entitled to any refund. You must surrender your Certificate of Motor Insurance to us within 7 days of the cancellation date, as it is an offence under the Road Traffic Act not to do so. You can surrender your Certificate of Motor Insurance by sending us a notice by email to confirm your insurance cover has ceased. Alternatively you can print and post a copy of your Certificate of Motor Insurance to us on which you state that cover has ceased and which you sign to that effect. 10
Important telephone numbers Enquiry What you need to do Our telephone number Making a claim or report an accident If your car is stolen Windscreen claims Motor Legal Protection (Tesco Legal Guard) Tesco Bank Breakdown Cover Tesco Bank Key Cover Box installations team For customer service and sales enquiries To make a change to your cover If you need to make a claim, please follow these steps: 1. Please call us as soon after the incident as possible. 2. Please give us as much information about the incident as you can. We will explain what your Private Car covers and if you have to pay any excess. 3. Wherever possible, speak to us before you make any arrangements for replacement or repair. For more details on how to make a claim please go to https://boxins.tescobank.com/customer- portal/ and see your Private Car Document. The in- tele- box includes tracking technology which tracks the location of your car and can help us find your car if it is stolen. If your car is stolen, please tell the local police and obtain a crime number. You should then contact us. We will confirm your details, record the crime number and begin to monitor the location of your car, liaising with the police as appropriate. If your car is recovered but damaged, or not recovered at all, please contact the claims department of Tesco Bank Box Insurance and we will help you with your claim. Have your number to hand and telephone the windscreen and glass damage team. If you need to make a claim on your Motor Legal Protection Call Tesco Bank Breakdown Cover to arrange a patrol to help you. Level of cover provided is based on add- on purchased. Call Tesco Bank Key Cover to arrange the best solution for your situation. Cover is only available if you purchased the add- on. Have your number to hand and telephone our dedicated in- tele- box installation team. You can go to https://boxins.tescobank.com/customer- portal/ and log into Your Portal where you can use Live Chat or you can talk to us on the telephone. You can go to https://boxins.tescobank.com/customer- portal/ and log into Your Portal where you can use Live Chat or you can talk to us on the telephone. 0330 022 2525 0330 022 2525 0330 022 9449 0330 022 2525 0333 2021897 0845 366 0228 0800 781 0988 0330 022 2202 0330 022 2202 * Any calls to numbers starting 03 cost the same as calls to numbers starting 01 or 02 and may be included in any inclusive calls package you may have. Tesco Bank Box Insurance does not earn any revenue from the use of the 03 number. Contact us via email: Customer service: service@boxins.tescobank.com Claims: claims@boxins.tescobank.com 11
Or you can write to us at: Customer Service Tesco Bank Box Insurance PO Box 1308 Newcastle NE12 2BF If we do not provide the expected service We aim to provide a high level of service and we want you to tell us when we don t. We take all complaints we receive seriously and aim to resolve these promptly and fairly. We welcome your feedback. We will record and analyse your comments to make sure we continuously improve the service we offer. If we don t meet the level of service you expect, and you have a complaint about your policy then please contact our customer service team on 0330 022 2202. Alternatively you can email Complaints.Service@boxins.tescobank.com If you need to make a complaint about your Claim, please call 0330 022 2525. Alternatively, you can email us at Complaints.Claims@boxins.tescobank.com We will do everything we can to resolve your complaint immediately but if we can t or we need to investigate we will explain how we will do this and when we will respond. If we cannot resolve your complaint over the telephone, or you are dissatisfied with our proposals to resolve your complaint you can write to: Complaints Officer Tesco Bank Box Insurance PO Box 1308 Newcastle upon Tyne NE12 2BF or email: Complaints.Service@boxins.tescobank.com You should quote the Number shown on your Schedule of Insurance and explain the nature of your complaint. If you are not satisfied with the final decision regarding your complaint or you have not received the final decision within eight weeks, you can write to: The Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR Following the complaints procedure does not affect your right to seek and take legal action. The Financial Services Compensation Scheme Insure The Box Limited, Catlin Insurance Company (UK) Ltd., Great Lakes Reinsurance (UK) PLC and Ageas Insurance Limited are members of the Financial Services Compensation Scheme (FSCS). You might be entitled to compensation from the FSCS if Insure The Box Limited, Catlin Insurance Company (UK) Ltd., Great Lakes Reinsurance (UK) PLC or Ageas Insurance Limited are unable to meet their obligations. Further information on the scheme can be obtained at: www.fscs.org.uk. 12