ITIL Certification: performance and career-booster Or myth?

ITpreneurs conducted a research to assist IT Managers and IT professionals in their decisions to invest in ITIL training and certification Why should I invest in getting my team ITIL certified? What will ITIL certification do for my career? IT Leader (eg: CIO) IT Professional Will training and certification help to boost on-the-job performance and to increase the success of implementations? Will training and certification help me to advance my career, increase my salary and build my network? 2

160 ITIL v3 Experts & v2 Service Managers participated to talk about how ITIL certification affected their careers & organizations Four stages of the research: Online Survey 96 Experts + 64 SMs NA 27% Asia 19% Australia 4% Analysis of responses MEA 7% Europe 43% Results 3 Interviews 20 Experts & SMs

Specifically, the research focused on the following aspects related to training/certification: What are the net effects of ITIL certification on the career of the individual and the performance of the organization? This can be analyzed by looking at the following aspects: Career development On-the-job performance Building a network Improved credibility / status Increased salary 4

The primary driver for IT professionals to invest in ITIL training / certification is to become better at implementing or managing ITIL/ITSM in an organization 5

Achieving ITIL v3 Expert of v2 Service Manager certification resulted in the following career and performance improvements: On-the-job performance Greater job productivity (for >79% of Experts) better and more well rounded managers (> 65%) Increased ability to lead implementations (>80%) Building a network Better connected with colleagues (> 50%) Better connected with industry peers (68%) Improved credibility / status Expertise highly valued by colleagues (75%) Stand out against noncertified professionals (69%) Increased Salary Increase in salary (57%) Career development Key enabler to achieve ambitions (74%) 6

On-the-job performance Investing in training will help to develop skills and boost the job productivity of your key IT professionals 79% 79% of the ITIL Experts and Service managers indicate that Training and Certification helped to develop their skills so that they could better perform their jobs and be more productive 6% 15% 7 No change Minor change Significant change Increase in on-the-job performance

On-the-job performance Certification helps IT professionals to become better at implementing ITSM and improves their general management skills Certification helps me to become a more well rounded manager.it has enabled me to better understand what I'm trying to accomplish & better address customer needs in the area of assessments and ITIL/ITSM projects. Also, it has enabled me to serve as a trusted advisor to numerous customers 100% 50% 0% 0% 65% 80% 50% 100% Certification helps me to become better at implementing ITSM 8

Building a Network Training and certification helps your IT professionals to better connect with peers and utilize community knowledge to their advantage.it has made me more articulate in dealing with Program Managers and Customers about the need to use processes to benefit the business.. ITIL certifications in my company has helped build the company s corporate CV and this in turn has helped win very important contracts 59% 23% 18% No change Minor change Major to significant Change Ability to connect with internal and external peers 9

Credibility ITIL Expert / Service Manager certification gives IT professionals a competitive advantage and makes them stand out amongst the rest. The certification surely helps you to gain confidence and makes you to stand out amongst the rest who haven't got it.. 9% Does not make me stand out 91% Certification makes me stand out amongst those without certification 10

Credibility ITIL v3 Experts / v2 Service Managers feel that certification makes them feel more valued as a professional.i have become the de-facto subject matter expert and am consulted by different divisions within my organization for input or review into many different projects 83 % say their expertise is more valued by management 87 % say their expertise is more valued by peers in and outside the company 11

Salary Certification will result in a higher salary for most IT professionals, but this is seen as a by-product, not a main driver The certification itself doesn't lead to a salary increase, but it's one of the development pieces that enables you to do a better job, which then leads to increases, especially when you get new employment (which I did four years ago). Salary increase 43% 58% No Salary increase 12 Salary increase achieved as result of certification within 2 years

Career Development ITIL Expert certification helps IT professionals to get higher profile positions within their organizations For 58% of the respondents ITIL v3 Expert or v2 Service Manager certification was an enabler to grow into a better position within their organization and 72% of the respondents appreciate the value of certification on their resume Helped me find a better position in my organization 58% 42% No or Not yet 13 Certification was an enabler to find a better position in the organization

Career Development ITIL certification provides the skills and knowledge that IT professionals need to develop and sustain their career certification gave me the confidence and the knowledge/skills that I need to pursue the career that I want Will play a major role in achieving aspirations 43,75% 23,75% No or minor influence..i couldn't realistically fashion a career as an IT best practice consultant without at least achieving V3 Expert 30,63% Moderate influence 14

Career Development ITIL v3 Expert / v2 Service Manager certification is an in-demand skillset that helps IT professionals to advance their careers outside their organzations. It s an in-demand skillset so it opened up more employment opportunities for me.. It has helped me find a better position 39% No or Not yet. I get more hits on job sites with my CV now that I have the ITIL Expert certification 61% 15

ITIL certification is a performance and career booster! Getting my team ITIL Expert certified will improve productivity and the success rate of ITSM implementations at my organization!! ITIL certification will advance my career, build my network and earn me more recognition from management and peers!! 16 IT Leader (eg: CIO) IT Professional