SAP Services Your SAP Center of Excellence
Close to your business Industry expertise We understand your business. Specialist employees from Business Development and Consulting have gained a deep insight into many sectors and their specific processes. The following is an up-to-date extract of the business sectors in which our specialists have gained industry expertise and many years of project experience with corresponding SAP industry solutions. Consumer goods industry Trade Manufacturing industries Public administration Transport Telecommunications Healthcare Media Supply industry Customer benefits are what drive us. Customer satisfaction is our goal. Sergio Chiandetti, Head of SAP Services, Swisscom Enterprise Customers
go Everything from a single source Overall portfolio of SAP Services SAP Services is the largest national SAP Full Service Provider. The business focus lies on the planning, implementation and operation of SAP solutions for companies of all sizes. more than 15 years, both local and globally active Swiss companies have benefited from specific sector knowledge and corresponding process know-how, long-standing technological expertise and extensive integration experience at the technological and procedural level. Your trustworthy SAP consultancy partner With us you receive everything from a single source from competent strategy and technology consulting and professional, sector-specific implementation through to stable SAP operation hosted in Switzerland. Quality from the word go, excellence and innovation are what drive us. Our team of about 480 certified SAP specialists is available to ensure the optimum implementation of current and future requirements posed by complex SAP application environments. Swisscom Enterprise Customers SAP Services is one of the solution centres of Swisscom Enterprise Customers. The Enterprise Customers division of Swisscom is the largest integrated ICT provider for key accounts in Switzerland. The core competences of Enterprise Customers are integrated communication solutions, IT infrastructure and cloud services, workplace solutions, SAP services and comprehensive outsourcing services for the financial industry. Enterprise Customers has about 4,500 employees and looks after some 6,000 customers in Switzerland, Austria and Singapore. The division generated net sales of CHF 2,672 million in 2012. The service and support cycle: plan build run SAP consulting With their business and technical training, our SAP consultants will provide you with professional support in business-to-it alignment. We can advise your company on the evaluation and introduction of modern SAP solutions based on the latest technology and platform knowledge. In accordance with best practice and proven, standardised methods (ASAP, runsap, Hermes etc.), we can develop innovative, integrated IT and SAP solutions for you. Our goal is to enable you to operate optimally and respond flexibly to changing market conditions, so that your company remains competitive and resilient to crisis. SAP implementation More than 500 successfully implemented projects of all shapes and sizes serve as proof of our comprehensive know-how. Our highly qualified SAP experts guarantee you a smooth project flow thanks to quality from the word go. During implementation, you will benefit from our comprehensive SAP application and project management expertise and proven sector experience, as well as our in-depth knowledge of sector-neutral SAP technology solutions. SAP operation More than 130 specialists within SAP Services ensure the stable operation of SAP platforms for more than 80 customers. We offer a wide range of flexible operating models for SAP applications and infrastructure from application management and the out-tasking of individual services through to full outsourcing. We are committed to our goal of enabling you to concentrate fully on your core business and the efficiency of your internal processes. We offer: A single point of contact for all customer concerns the SAP Service Desk is staffed by competent SAP experts. Service reliability: We apply ITIL-compliant processes and best practices. Swissness: Our highly available, redundant infrastructure is hosted at proprietary Swiss data centres with guaranteed 24/7 operation. Excellence industry goods Consumer Supply Industry Consultation Media Innovation Trade Full Service Provider Operation Public administration Implementation Healthcare Transport Telecommuni- from cations Quality word the
We guarantee quality Quality from the word go that s a promise SAP Services has been accredited by SAP (Switzerland) AG for its successful participation in the SAP partner quality accreditation programme. This involves the implementation of quality standards and processes that contribute greatly to the conduct of customer projects according to the agreed guidelines and in line with the time, cost and quality requirements. Quality Awards SAP (Switzerland) AG has presented its Quality Awards to six customers of SAP Services in the last three years. The Quality Awards reflect our precision in complying with time and budget requirements and our agility and strong customer orientation during the implementation and (global) roll-out of SAP projects. SAP awards Thanks to the fulfilment of strict quality criteria and the market success achieved with SAP (Switzerland) AG, we have had SAP Gold Partner status for some years. In addition to this top-ranking SAP partner status, we have also received several certifications from SAP. With the integration into the Collaborative Business Initiatives, SAP (Switzerland) AG has confirmed our extensive specialist expertise and market development potential. 2011 Innovation Award of SAP (Switzerland) AG 2012 SAP All-in-One Partner of the Year of SAP (Switzerland) AG 2013 SAP Solution Partner of the Year of SAP (Switzerland) AG Certified SAP Partner Center of Expertise for Service and Support Swisscom employees are characterised by their excellent skills and motivation. The company is certified according to: ISO 9000:2000 for Quality Management Systems ISO 14001:2004 for Environmental Management Systems ISO 20000-1:2005 for IT Service Management/ITIL ISO/IEC 27001 for Information Security Management Systems Our service portfolio: all-round service for all application areas SAP All-in-One the SAP Business Suite Thanks to the wide-ranging specialisation and size of our team of consultants, we can offer you complete coverage of the processes and functions of all wellknown SAP applications including the modules contained within them: Business Intelligence/Objects (BI/BO) Enterprise Resource Planning (ERP) Customer Relationship Management (CRM) SAP Web Channel Experience Management (WCEM) Supplier Relationship Management (SRM) Supply Chain Management (SCM) Global Trade Solutions (GTS) Governance, Risk & Compliance (GRC) Product Lifecycle/Portfolio Management (PLM/PPM) Human Capital Management (HCM) We can enhance and reproduce your processes together with you on the basis of preconfigured sector-specific procedures and systems. Our services will enable you to integrate your specific strengths into the system and to utilise and expand them consistently. Long-standing, in-depth project experience in system integration completes our application competence. We work with all relevant SAP NetWeaver components and can implement a sustainable SAP architecture for you that represents a safe investment. From mobile applications to HANA-optimised solutions, from Big Data processing to process orchestration, a team of 120 specialists offers you the necessary skills. The focus here is on optimum process support, stable operation and flexibility. We meet customer-specific requirements with our proven application development expertise in all relevant development technologies. SAP Services guarantees you comprehensive services for the holistic implementation of your requirements.
Always in tune with the times Focus on innovation and networking With its five main strategic thrusts, SAP Services picks up on the latest trends in the SAP market and expands its strengths accordingly. You as the customer benefit from the added value of the interdisciplinary networking of services across all five main strategic thrusts. Test the attractive solutions of an SAP Full Service Provider committed to innovation! Fit for the future: Application Lifecycle Management Orchestrate your IT operations effortlessly with RunSAP methodology. The introduction of standardised endto-end operating procedures will enable you to benefit from a comprehensive optimisation of processes and organisation. More efficient issue management, automation and faster response times will reduce your TCO. Implement SAP Solution Manager as ERP for IT and run SAP like a factory. Mobile working: Any time, anywhere, any device Mobility is an unstoppable trend in the modernisation of business processes and a requirement of many users in their everyday business. We at Swisscom SAP Services are committed to mobility. We develop apps, master the challenges of mobile device management (MDM) for you and support you in setting up the SAP Mobile Platform, your development environment for mobile corporate applications. In order to facilitate the launch of your mobile business and keep the up-front investments low, you can also receive mobile services from the cloud or on a subscription basis if required. Cloud computing: On-demand services We have a broad range of different cloud solutions geared to your specific needs. In the SaaS and PaaS model, we offer you SAP solutions that are hosted and managed by Swisscom on a subscription basis. With the SAP HANA Enterprise Cloud Solution (PaaS), you as the customer bring your own license (BYOL). With Swisscom Cloud, you benefit from a flexible and inexpensive ondemand platform that guarantees stable SAP operation with data storage in Switzerland. ERP on HANA: Ahead of the competition High-performance in-memory computing links the transaction processing of large amounts of data with real-time analyses. The massive performance enhancement enables huge quantities of data to be processed immediately and complex analyses of critical data to be carried out within a very short space of time. Our consultants will show you the wide range of opportunities and perspectives offered by this innovation in terms of business process optimisation. Our project experience and special expertise in SAP HANA as attested by SAP will speed up your business! Business Intelligence: Supports intelligent business Business Intelligence brings clarity and stability to our customers information flows and creates the basis for strategic decisions. Take advantage of the benefits of an established and extensive information base in order to make sustainable and efficient corporate decisions. By using SAP HANA, you can increase the performance of your SAP architecture and enjoy all the benefits of in-memory technology for time-consuming and costly business processes (BW, ERM, CRM).
Our IT partner s SAP operation in particular is world class. Stefan Graf, CIO of Mövenpick Holding SAP Services is able to offer us clear and transparent solutions to meet our requirements. Michael Schütz, CFO/VP DT, Swiss Group We ve achieved our goals in introducing SAP ERP thanks to the competent SAP experience and support of Swisscom. Werner Zambroni, Head of IT, Landert Motoren AG Contact Swisscom IT Services Ltd Enterprise Customers Solution Center SAP Services Pfingstweidstr. 51 CH-8005 Zurich Tel. +41 58 221 70 30 www.swisscom.ch/sap