Library Student Survey 2011 Last updated 4/09/2012 In the summer and fall of 2011, Lane Community College Library conducted a comprehensive student survey covering demographics, library use, library space, collection development, instructional services, and library service. Students who participated in the survey were invited to enter a drawing to win a Barnes and Noble Nook Reader. On July 21, 2011, the survey was launched online using the campus portal system, MyLane (Sungard Luminis). The survey was also available in paper form in the Library. The survey ran for two weeks, and in that time only 19 students completed the survey from MyLane. Because we were not satisfied with the online participation rate or the survey tool, a decision was made to re-launch the survey in fall term using the online survey tool Qualtrics. The limitations of the MyLane survey tool made it impossible to transfer the online results to Qualtrics, but the results from the paper survey were transferred. Students who took the survey during summer term either through MyLane or paper were entered into the drawing for the Nook. The survey re-launched on November 2, 2011 using Qualtrics. A link to the survey was available in MyLane and on the Library s website. The survey ran for one month. This time 651 individuals completed the online survey. The 79 paper surveys that were collected summer and fall terms were entered into Qualtrics for a total of 730 survey participants reflected in this report. Student Summary: Approximately 35% of the surveys were completed on campus while 65% were completed offcampus. 38% were first year students, 31% second year students, and 26% have been at Lane more than two years. Approximately 45% were under 30 years old, and 55% 30 and over. 50% of students have attended at least one library instruction session. Table of contents: Survey results page 2-17 Survey instrument page 18-23 Library Director Marika Pineda and Library Assistant Kristin Gustafson-Chin present the Nook Reader to the winner of the drawing. 1
Part 1: About You 1. Which BEST describes you? (check one) Other 5% TWO YEARS or more 26% First TERM student 23% First TERM student-168 First YEAR student-110 SECOND YEAR student-224 TWO YEARS or more-189 Other-36 SECOND YEAR student 31% First YEAR student 15% *Other include: staff, faculty, former students, non-students 2. What is your age? 50 and over 13% 40-49 18% 30-39 24% under 25 31% 25-29 15% Under 25: 222 25-29: 107 30-39: 172 40-49: 131 50 and over: 93 2
3. How many library instruction sessions have you participated in? (check one) 3 or more 11% 2 sessions 14% 1 session 25% No sessions 50% No sessions-364 1 session-182 2 sessions-101 3 or more-80 Classes requiring an instruction session: ENG 100-ENG 121 1% Misc. writing courses 3% WR 90 2% BIO 101F-BIO 211 2% Misc. non-writing courses 14% EL 115 11% College Success 1% Nursing 1% SP 100-SP 111 2% WIT 1% WR 227 4% WR 123 3% WR 95 5% WR 115 6% WR 121 33% RD 80 and RD 90 10% 3
Part 2: Using the Library 4. On average, how often do you come to the Library? (check one) Once or twice a term 10% Other 3% 3-5 days per week-239 1-2 days per week-261 Once or twice a month 18% 3-5 days per week 33% Once or twice a month-133 Once or twice a term-71 Other-23 1-2 days per week 36% *Other Include: Never; Use mostly online; Depends on need 4
5. Why do you come to the Library? (check all that apply) The results show that students who have attended one or more library sessions use library services more than those who haven t. Students without instruction session One or more instruction sessions Answer Response % Response % To print a paper for a class 232 64% 283 78% For quiet study 251 70% 261 72% To research a topic 215 60% 279 77% To use a computer for class work 213 59% 262 72% To check out books, videos, or other materials 201 56% 228 63% To use a copy machine 128 35% 157 43% To use the wireless access for my laptop/mobile device 138 38% 131 36% To use a computer for personal use 91 25% 114 31% To get research help from a librarian 54 15% 118 33% For group study 133 18% 75 21% Other (please specify)* 25 7% 26 7% *Other include: relaxation; Meet with other classmates and friends; Use 3 hole punch, paper cutter, stapler; Read books; Read newspapers; Use databases; Use scanner; Borrow a class text on reserve; Use bathroom; I haven t been to the library yet. 5
Part 3: Library Space 6. How important are the following when you study? Very/somewhat important Cleanliness Quiet Access to a computer Comfortable chairs Wireless/electronic access Access to power outlets Privacy Individual tables/carrels Research help Printing from your own laptop Computer help Group study areas Furniture that can be moved Individual desk lamps Not very/not important 97.0% 96.1% 96.0% 95.7% 93.4% 92.4% 91.7% 91.8% 87.6% 82.0% 76.3% 68.5% 65.8% 60.6% Research Help 100.0% 80.0% 60.0% 40.0% 20.0% 0.0% 91.8% 8.1% One or more instruction session Very/somewhat important 83.3% 81.1% Not very/not important 16.7% 18.9% 92.9% 7.1% No library instruction Under 30 30 and over 91.8 % of students who have attended one or more instruction sessions rate research help very/somewhat important compared to 83.3% of those who have not attended a research session. Students 30 and older also rate research help higher than younger students. 6
Question Very important Somewhat important Not very important Not important SCALE 2 1-1 -2 Access to a computer Responses Mean 557 137 24 5 723 1.68 Cleanliness 506 195 22 0 723 1.64 Wireless/electronic access 553 122 39 9 723 1.62 Quiet 482 215 25 3 725 1.58 Comfortable chairs 485 205 28 3 721 1.58 Access to power outlets Individual tables/carrels 521 147 41 14 723 1.55 440 221 55 4 720 1.44 Privacy 408 253 56 4 721 1.39 Research help 383 246 80 9 718 1.27 Printing from your own laptop 368 217 98 30 713 1.12 Computer help 323 221 127 42 713 0.92 Group study areas 207 279 170 53 709 0.59 Furniture that can be moved 229 238 195 48 710 0.57 Other/comments* 41 9 2 25 77 0.51 Individual desk lamps 184 244 218 60 706 0.39 * Other/comments include: helpful/friendly staff ; access to help; emphasize keeping the library quiet; group areas to keep group noise level down; reference books; new material; computer availability; do not own a laptop; good lighting; safety; bilingual information 7
Part 4: Collection Development 7. I use library materials for (check all that apply): # Answer Response % 1 School 709 98% 2 Work 89 12% 3 4 Recreation/Personal Interest Other life needs (please specify)* 350 48% 33 5% *Other include: To expand my knowledge of other, opinions, life styles, experience - broader knowledge in general; To help me to teach my children; Ideas, information, inspiration, expansion; Job search related; Health research; To think and reflect; Check out books for members of my family; My disabilities; Cook books. 8. I prefer to access research materials (check one): # Answer Response % 1 Online 428 59% 2 In print 146 20% 3 It depends (please specify)* 152 21% Total 726 100% *It depends (please specify): Both; If I need to view something quickly, I like it online. If I have to sit down and read a lot, I prefer print quite a bit; Online - my preference; Whatever my assignment requires; Depends on need/time; Availability; All research media is valuable; For school I prefer online; personal - prefer print; It s easier to print materials on line rather than from a book on a copy machine; Mostly online but certain subjects like coaching a sport or DIY/hands on type of things I prefer in print; I like old-school books for the tactile and visual dimensions (esp.art/photography) but appreciate expediency of on-line books also hold the energy inspiration of previous readers (helpful & enriching) which computers don't (unless it's expletives); I appreciate the massive variety of an online database, yet I love the deeper connection (and more effective learning) I gain by reading a print version of materials; On how much I need to learn; I appreciate the massive variety of an online database, yet I love the deeper connection (and more effective learning) I gain by reading a print version of materials; If no distractions at home then online. sometimes the library and looking up things in print keep me focused; On where I am at and the book; If it s something I'd like to look over again and again then in print. but if I'm fixing or need a little more information then I like online; How long the material is if it is short then online is fine but if it is long I prefer it in print; It depends on the quality of the information available; Sometimes it is required for classes to use actual books and not online sources, this also gives a better variety of sources since many of the sources online could be subject to corporate manipulation 8
of their company coming up first in Google; When doing general research, I like to have the internet because it opens a lot of possibilities of what I can research, but when I have my topic down and if there is a print resource I can use that will be specific to my topic, I will prefer to use that; Online but would not like to give up print!!; Personal projects more print. 9. Please rate the potential value of the following resources to help you complete your coursework and/or to reach your personal goals: Very/somewhat helpful Not very/not helpful Unfamiliar with this Article databases 1.7% 2.6% 96.1% Books in the Library 3.1% 2.0% 96.1% Online encyclopedias 2.6% 2.5% 95.0% Summit Borrowing / ILL 6.8% 10.3% 83.1% Educational videos 6.4% 15.0% 78.7% ebooks 7.9% 15.5% 76.7% Online streaming videos 12.8% 11.4% 75.6% Popular fiction books 6.6% 28.5% 64.0% Audio books 13.1% 27.3% 59.3% Feature films 8.9% 32.6% 58.1% 9
Question Very helpful Somewhat helpful Not very helpful Not helpful Unfamiliar with this Reponses Mean Scale 2 1-1 -2 No score Articles through online databases 550 139 10 2 19 720 1.75 Online encyclopedias and resources that provide 517 164 17 2 18 718 1.68 background information Books in the Library 473 215 19 3 14 724 1.60 Summit Borrowing and Interlibrary Loan (borrowing 393 204 37 12 74 720 1.44 from other libraries) ebooks 322 223 41 15 110 711 1.32 Educational videos 304 264 90 18 46 722 1.10 Online streaming videos provided by the library 279 265 62 30 82 718 1.10 Popular fiction books 211 252 150 56 48 717 0.62 Audio books 193 233 135 61 94 716 0.58 Feature films (films that have played in theaters) 179 239 172 63 64 717 0.46 10
10. If you own, or are planning to own a smart phone or mobile device, how likely are you to use it to: Very likely/somewhat likely Not very likely/not likely Get library information Renew library books Access Library databases Find library books Read an ebook Get research help 11.8% 17.8% 18.2% 20.3% 26.0% 33.7% 88.2% 82.2% 81.8% 79.7% 74.0% 66.3% Top mobile pages per Google Analytics 3/21/11-3/22/12 1. Find library books (catalog searching) 931 views (rated 4 th on survey) 2. Access library databases 638 views (rated 3 rd on survey) 3. Get library information 359 views (rated 1 st on survey) 4. Get research help 153 views (rated 6 th on survey) 5. Search for ebooks* 29 views (rated 5 th on survey) *new mobile webpage Note: Mobile site does not have the ability to renew books online (mobile renew book link goes to the webpac) 11
Question Very likely Somewhat likely Not very likely SCALE 2 1-1 -2 Not likely Responses Mean Get library information (examples: hours, policies, staff, etc) 428 180 53 28 689 1.35 Renew library books 404 165 87 36 692 1.18 Find articles in LCC library databases Find library books in the catalog 354 212 87 39 692 1.09 347 204 100 40 691 1.04 Read an ebook 337 178 120 61 696 0.88 Get research help from a librarian 234 225 176 57 692 0.58 Part 5: Instructional Services 11. To improve my research skills and awareness of resources, I would prefer to (check all that apply): Students without instruction session One or more instruction sessions Answer Response % Response % Talk to a librarian at the reference desk Focus on research skills and requirements within my classes Attend a drop-in session on research techniques Work with a librarian in a scheduled oneon-one consultation Enroll in a 1-credit research course Other (please specify)*: 215 59% 224 63% 180 50% 208 59% 145 40% 181 51% 84 23% 136 38% 76 21% 101 28% 10 3% 14 4% * Other (please specify): I would love to be more confident in library; Leaflets and "newsboards"; Assignment did at one time for a class; Research tips and guides posted on a webpage; I would attend 12
research class/session when available not for specific groups; In-class attention for research skills & techniques; Watch pre-recorded short specific video seminars; Ask my counselor; Chat with librarian; Learn on my own; In service; 12. Please rate how helpful the following Library services have been to complete your coursework or to reach your personal research goals: Very/somewhat helpful Not very /not helpful Research help at the Reference Desk Research Guides Handouts Online tutorials Library instruction sessions Research help via chat/im 1.9% 6.8% 9.5% 8.3% 6.9% 14.7% 98.1% 93.2% 90.5% 91.7% 93.1% 85.3% Very/somewhat helpful One or more instruction sessions No library instruction Research help at the Reference Desk Research Guides Handouts Online tutorials Library instruction sessions Research help via chat/im 98.2% 97.9% 94.6% 91.2% 89.8% 91.4% 90.8% 93.0% 94.3% 90.6% 83.0% 88.2% 13
Question Very helpful Somewhat helpful Not very helpful Not helpful SCALE 2 1-1 -2 Responses Mean Research help at the Reference Desk 443 164 8 4 619 1.67 Library instruction sessions 258 189 30 3 480 1.39 Research Guides 287 217 29 8 541 1.38 Online tutorials 263 203 34 8 508 1.34 Handouts 253 233 44 7 537 1.27 Research help via chat/im (Ask a Librarian) 196 169 51 12 428 1.14 Part 6: Library Service 13. Have you used any of the following service desks in the Library? Yes No I don't know which desk this is 80.0% 70.0% 60.0% 50.0% 40.0% 30.0% 20.0% 10.0% 0.0% 72.5% 23.2% Reference Desk 67.6% 28.6% 4.3% 3.8% Circulation Desk (books and video checkout) 48.5% 44.7% 6.7% Laptop Checkout/Computer Help Desk 14
14. How approachable are the following help desks in the Library? Very/somewhat approachable Not very/not approachable Reference Desk Circulation Desk Laptop Checkout/Computer Help Desk 2.3% 2.8% 4.1% 97.7% 97.2% 95.9% Question Very approachable Somewhat approachable Not very approachable Not approachable SCALE 2 1-1 -2 Responses Reference Desk 595 97 12 4 708 1.79 Circulation Desk (books and video checkout) Laptop Checkout/Computer Help Desk Mean 594 91 13 7 705 1.78 542 116 13 15 686 1.69 15. How satisfied are you with the LCC Library? Very/somewhat satisfield Not very/not satisfied Library services Library collections Overall satisfaction level Library building/spaces 1.8% 3.5% 2.5% 7.6% 98.2% 96.5% 97.5% 92.4% 15
Question Very satisfied Somewhat satisfied Not very satisfied Not satisfied SCALE 2 1-1 -2 Responses Library services 600 109 9 4 722 1.79 Overall satisfaction level 504 193 11 7 715 1.64 Mean Library collections and information resources 508 189 20 5 722 1.63 Library building/spaces 456 209 46 9 720 1.47 Part 7: Your Comments 16. What are your favorite things about the Library? (open ended compiled from all responses) The Staff 189 Quiet Place /Peace Place to Study /Homework /Read Collections /Resources Computer 152 151 148 144 The Space 94 Printing 79 Laptop checkout 40 wireless/internet access Group study /study rooms Private /Privacy 20 29 26 16
17. How can the Library be improved? (open ended compiled from all responses) More computers /computer lab 104 Décor /more improved or more furniture /comfort 72 Quieter Expand Collection 63 61 Less crowded /bigger 49 Extend hours 40 Individual desks /privacy Areas for talking /group study rooms 26 25 Print from own laptop Computer time limits /no personal use Power More staff Cleaner 18 16 15 13 12 lounge 9 mac laptops and more mac desktops 6 17
The Lane CC Library staff wants to know what YOU think of the services we provide. Your feedback is important to us, and will help us continue to choose offerings that matter to you. Please take ten minutes to fill out our survey, and enter a drawing to win a Barnes and Noble Nook e-reader. Part 1: About You Q1. Which BEST describes you? (check one) It's my first TERM at LCC as a student It's my first YEAR at LCC as a student It's my SECOND YEAR at LCC as a student I've been taking classes for two years or more Other (please specify): Q2. What is your age? under 25 25-29 30-39 40-49 50 and over Q3. How many library instruction sessions have you participated in? (check one) 0 1 2 3 or more Which class(es) required an instruction session (i.e., WR 121, RD 80, etc.): Part 2: Using the Library Q4. On average, how often do you come to the Library? (check one) 3-5 days per week 1-2 days per week Once or twice a month Once or twice a term Other/comments: 18
Q5. Why do you come to the Library? (check all that apply) To check out books, videos, or other materials To research a topic To get research help from a librarian For quiet study For group study To use a computer for class work To use a computer for personal use To use the wireless access for my laptop/mobile device To print a paper for a class To use a copy machine Other (please specify): Part 3: Library Space Q6. How important are the following when you study? Very important Somewhat important Not very important Not important Quiet Research help Group study areas Individual tables/carrels Comfortable chairs Furniture that can be moved Individual desk lamps Cleanliness Privacy Access to a computer Computer help Wireless/electronic access Access to power outlets Printing from your own laptop Other/comments: 19
Part 4: Collection Development Q7. I use library materials for (check all that apply): School Work Recreation/Personal interest Other life needs (please specify): Q8. I prefer to access research materials: Online In print It depends (please specify): Q9. Please rate the potential value of the following resources to help you complete your coursework and/or to reach your personal goals: Unfamiliar with Very helpful Somewhat helpful Not very helpful Not helpful this Books in the Library ebooks Articles through online databases Online encyclopedias and resources that provide background information Educational videos Feature films (films that have played in theaters) Online streaming videos provided by the library Summit Borrowing and Interlibrary Loan (borrowing from other libraries) Popular fiction books Audio books 20
Q10. If you own, or are planning to own a smart phone or mobile device, how likely are you to use it to: Very likely Somewhat likely Not very likely Not likely Read an ebook Find articles in LCC library databases Get research help from a librarian Find library books in the catalog Renew library books Get library information (examples: hours, policies, staff, etc) Part 5: Instructional Services Q11. To improve my research skills and awareness of resources, I would prefer to (check all that apply): Enroll in a 1-credit research course Focus on research skills and requirements within my classes Attend a drop-in session on research techniques Work with a librarian in a scheduled one-on-one consultation Talk to a librarian at the reference desk Other (please specify): Q12. Please rate how helpful the following Library services have been to complete your coursework or to reach your personal research goals: Very helpful Somewhat helpful Not very helpful Not helpful N/A Research help at the Reference Desk Research help via chat/im (Ask a Librarian) Library instruction sessions Research Guides Online tutorials Handouts 21
Part 6: Library Service Q13. Have you used any of the following service desks in the Library? Yes No I don't know which desk this is Reference Desk Circulation Desk (books and video checkout) Laptop Checkout Computer Help Desk Q14. How approachable are the following help desks in the Library? Somewhat Very approachable approachable Not very approachable Not approachable Reference Desk Circulation Desk (books and video checkout) Laptop Checkout Computer Help Desk Q15. How satisfied are you with the LCC Library? Very satisfied Somewhat satisfied Not very satisfied Not satisfied Library services Library collections and information resources Library building/spaces Overall satisfaction level Please take a few minutes on the next page to let us know what YOU think. Next page: 22
Part 7: Your Comments Q16. What are your favorite things about the Library? Q17. How can the Library be improved? 23