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GOAL ONE: STUDENT SUCCESS Objective 1.1: Increase retention rates a minimum of 5 percent per year Objective 1.2: Increase the number of graduates in certificate and associate degree programs 5 percent per year Priority: Prepare students to become successful and independent contributors to society by providing transfer skills for future technical innova Identify professional certification programs or entry level technical skills for developmental students to gain early success in their field Implement and evaluate new general education core curriculum for effectiveness Reduce time to degree by providing access to multiple course sections in multi-campus environment* Provide additional opportunities for students engagement by increasing the number of academic clubs and participation in academic competitions Develop a cost effective means of instruction for low enrollment classes Continue to develop 2+2 and articulation transfer agreements with 4 year institutions in our service region Increase incorporation of technical innovation and delivery methods into curriculum Ensure resource allocation for instructional resources are technologically advanced Increase participation in career and transfer fairs Provide career resources and assistance to match students with appropriate majors and careers goals Increase computer/technology literacy of the underprepared student population Increase online learning capabilities to ensure student success Implement the co-requisite model for math and English courses Roll out & training of online MyBV Degree*+ Enhance and educate on the early alert system for at risk students Develop writing assistance program for technology majors* Offer through ABE preparatory pre-college course work and boot camps to assist adults with entrance to college* Create career pathways for existing programs and create pathways from non-credit workforce to credit academic programs, increasing the number of courses that map into degree optio Priority: Maintain sound assessment program for student learning outcome assessment Investigate job related assessment exams Incorporate industry certifications and nationally normed tests in assessment program Create a data analysis team to investigate data available, share with appropriate entities, and assist in recruitment and retention strategy development* Incorporate sustainability learning outcomes in student assessment process Complete programmatic assessment reports that include the tracking and compiling of accurate student data, internal and external evaluations Provide annual faculty developmental activities with respect to programmatic assessment Provide faculty development for ACBSP accreditation training Maintain current accreditation of each program and seek additional accreditation opportunities Increase Testing Services within the Student Success Centers on both campuses

Priority: Ensure student-centered learning environment and support services Use technology available for advising (DegreeWorks) Design pre-technology pathway through General Studies Increase student activities on both campuses Establish a process to ensure financial support for travel for academic, competitive events Ensure that programmatic fees are allocated to benefit the students, the learning environment, and the Division Ensure adequate computer laboratory space equipped with cutting-edge technology for courses Develop supplemental opportunities for students to practice and develop skill such as interviewing, resume writing, cover letter writing, and other business skills by establishing a colle career center Target at-risk students to provide advising, counseling and disability services Provide advisor training (new curriculum, undecided major, adults)*+ Provide career counseling to pre-allied health students who are not admitted to select admission programs Enhance student services: e.g., food services, child care options, transportation, housing, handicap accessibility Launch Freshman Advising Centers on both campuses* Increase and expand tutoring services within Student Success Centers Develop an integrated marketing campaign to current students and faculty (e.g., fact book, FAQs on services, information) Develop anonymous web form for students to reach out for help Provide training for professional behavior in a work place: positive attitude, civility, GOAL TWO: INSTITUTIONAL SUCCESS AND SUSTAINABILITY Objective 2.1: Increase headcount by 5 percent annually Objective 2.2: Increase FTE by 3 percent annually Objective 2.3: Increase external revenue by 10 percent annually Objective 2.4: Increase institutional reserves by 3 percent annually Priority: Assess effectiveness and continuous improvement through data collection and accreditation, and program review processes Provide transparency/access to institutional student data Improve workforce student registration and payment tracking Develop a uniform, consistent means of program assessment and program review to determine viability Maintain existing stellar accreditation processes Develop a graduate survey to follow up on alumni success Create an annual report - academic program dashboard to assist in the measurement of enrollment, financial, and completion rates Improve grant management to ensure that grant outcomes are met and funds are expended within time frames established

Priority: Promote the college to community and industry through effective recruiting, marketing, branding, and events Use appropriate social media to get the college message out* Develop a marketing advisory council (faculty/staff/students) to assist in development of a coordinated and integrated marketing plan, assessment of strategies* Target TAA workers through participation in DOL grants Visit local businesses (e.g., State Government Employees, CAMC, CASCI, School Service Personnel) to encourage degree completion* Market Financial Aid opportunities (federal, state, scholarships, employer-sponsored programs)+ Increase community and K-12 outreach Develop a Workforce Advisory Committee Create a virtual open house to allow adults insight into BridgeValley* Use the Sustainability Institute and the ATC to raise our regional and statewide profile Work with high school and career-tech center staff to raise awareness and advantages of CTC Develop systematic traditional and non-tradition student recruiting plans Develop and implement competitive events / conference for high school students to attend at BridgeValley Develop and implement a for-credit Leadership Academy for potential BridgeValley students Employ a recruitment and retention specialist for each division Enhance marketing by hiring a dedicated staff member, increasing budget, and targeting messages Development of a systematic recruitment plan for adults Increase high school course delivery and outreach in BridgeValley s service region Create report for ROI on high school recruitment per location Establish an outreach council to assist in planning and coordination of K-12, community, and business/industry events Refine marketing research on application forms in Freshman orientation classes 1st semester classes Priority: Provide access to education, training, and enrichment opportunities on multiple campuses, off-site, and online Increase early enrollment and on-line classes*+ Increase night/weekend classes*+ Leverage the use of Mondo Pads and other emerging technologies, when appropriate. To increase access Increase collaborative programs with career-technical schools throughout Consortia* Increase articulation agreements/edge offerings with career centers* Partner with WV State Police Academy to articulate credit toward completion of AAS degree in Criminal Justice* Develop Energy degree program* Offer two additional on-line programs (AAS Blasting Management and Certificate Entrepreneurship)* Provide faculty with additional developmental opportunities regarding emerging technology teaching strategies. Provide distance learning (interactive classrooms) in order to increase accessibility Develop virtual orientations and tutorials for students Utilize the ATC facilities for advanced high school laboratory opportunities Expand offerings of general education at worksites for adult learners*

Priority: Promote sustainability principles throughout college operations Utilize SharePoint on South Charleston Campus Expand Sustainability Institute to SC campus Review course/room scheduling processes Implement recycling and energy management at both campuses Move to electronic processes and eliminate non-value added steps Promote culture of sustainability in all divisions and identify funding for sustainability leadership Go paperless in all meetings and classes Maximize use of instructional technology (Blackboard) Explore feasibility of scheduling a 4 day work week for all employees/students Promote the use of virtualized classrooms and meetings to reduce carbon footprints and college travel expenses Enforce centralized purchasing and bulk purchasing Incorporate etextbooks & mobile devices for all students Priority: Maintain a safe, secure, modern, and positive learning environment Ensure classroom safety through state of the art communication tools Complete BridgeValley Campus Facilities Master Plan* Demolish acquired residential property in Montgomery per existing master plan* Connect and/or upgrade information technology infrastructure between campuses Complete Westmoreland Hall upgrade* Provide additional classroom space with larger capacity that allow labs and computer use (4 th floor main hall) Prioritize use of capital funds and seek external resources* Enhance security features such as: key card entry, security officer on both campuses, and security help boxes* Provide ongoing training for faculty and staff such as: FERPA, customer service, civility, and sensitivity Expand use of security measures on all campuses, including cameras, panic buttons, and increased lighting Implement a cycle of safety training Upgrade electrical capabilities in Annex to allow use of machine and welding equipment* Develop Emergency Response Plan and Continuity of Operations Plan for BridgeValley* Promote current resources: U-Tips, Campus alert system, Campus police locations Schedule regular crisis drills, safety awareness days for students & staff Maintain clean and attractive facilities & grounds Priority: Promote faculty and staff success Ensure appropriate ratios of full-time faculty and staff throughout the college

Increase on-campus professional development opportunities Institute a mentorship program for new faculty and staff members Schedule a 4 day faculty work week for course/professional development, service, meetings, and/or work experience Recognize appropriate faculty and staff achievements through awards ceremonies Create an innovation fund to encourage innovation in teaching and learning Provide faculty/staff access to facilities 24/7 Host regular faculty & staff mixers Create Intranet for improved campus communications GOAL THREE: COMMUNITY AND INDUSTRY SUCCESS Objective 3.1: Increase business/industry contacts by 10 percent per year Objective 3.2: Increase participation in community service and civic engagement by 10 percent per year Priority: Exhibit responsiveness and flexibility in course and program offerings to meet changing workforce needs of business and industry Increase involvement of academic faculty and divisions in workforce initiatives Integrate industry credentials/certifications (e.g., NIMS) with current programs or skills sets*+ Foster collaboration between workforce and academic advisory boards Establish regional sector partnerships and convene regular meetings (e.g., Manufacturing Alliance) Meet and continuously evaluate industry needs and desired program offerings* Create a semi-annual reporting process for advisory committee feedback Launch Certified Production Technician (CPT) Certification program* Expand health training programs to CAMC and other health organizations in the Kanawha Valley* Refresh membership on program advisory boards Explore new programs in Occupational Therapy Assistant, Instrumentation, Surveying* Expand learn and earn, co-op, and apprenticeship programs to manufacturing, chemical process and other industries* Host Lunch and Learn events with business and industry partners Educate appropriate people and departments on proper hiring procedures, create checklists for new hires Create a new employee workflow for Oz Provide short-term trainings and partnerships through workforce to enhance the technical skills of area residents+ Priority: Build synergistic relationships with community, schools, and alumni Schedule a minimum of one open house per semester on each campus Attend Expos/ WV Fair

Implement activities for50 Plus AARP grant* Continue STEAM Academy and related youth programs Encourage professional organizations and business groups to utilize ATC and college facilities for meeting space Develop a Leadership Academy for local businesses and students Develop a Quality Academy for local businesses Use Facebook and other social media in order to interact with alumni, community, and schools Attend various community events to promote BridgeValley and its programs Promote community events participation such as: relay for life, Susan G. Komen, autism awareness, pumpkin drop Establish an active alumni association and create special events for alumni/emeritus faculty Develop an Ambassadors program Priority: Integrate community service and civic engagement opportunities into programming Promote community- based projects Develop institution wide tracking system for community service hours (civic engagement system) Utilize student organizations (such as PBL) to engage in community service activities. Enhance graduation requirements for community service/civic engagement opportunities Acquire reporting system to track contacts Priority: Forge strategic partnerships that advance community, workforce, and economic development Offer personal enrichment and skills upgrade workshops to the public Complete Machine Tool Technology program for Gestamp and other employers* Develop innovative partnerships with Tech Park tenants* Deliver CEU training for business and industry in select professions Offer CNG training for Kanawha Converts project Develop a strategic plan to offer additional courses through a partnership with the Workforce Development Offer facilities to community groups Promote the ATC building, developing programs and skill sets for delivery; hosting a minimum of 10 customized training sessions per semester* Expand offerings to DHHR, including completion of advanced skill set in accounting, promotion of BOG degree* Target specific employers who offer tuition reimbursement or employer sponsored scholarship programs Expand partnerships with RESA 3 and 4 Adult Education programs Encourage faculty & staff to become active with civic groups as part of evaluation processes Promote & recruit new organizational scholarships