Wunelli Ltd Terms of Device Installation, device and data usage And Privacy Policy: Installation: It is a condition of your insurance Policy that you have a fully operational Black box installed in the Insured Vehicle. The Black box will be fitted by our approved engineers who are fully trained and insured to appropriate industry standards. It is your responsibility to obtain permission from any other party who has an interest in the ownership of the Insured Vehicle (e.g. a hire purchase or leasing company) for the Black box to be installed. A Black box must be fitted within 28 days of the policy commencement date, and within 28 days of any subsequent change of vehicle under the policy. If a Black box is not fitted during this period your insurer may cancel the policy in accordance with the Policy s cancellation conditions. If you do not attend your installation appointment, or you cancel the appointment with less than 24 hours notice, you may be charged a Missed Appointment fee via your insurer (please refer to your insurer terms or business agreement). At the time of installing the Black box, our approved engineer must be provided with the documentation specified by your insurer. These generally include your full V5 or section 10c, the policy holders and all named drivers counterpart and photo card licenses, your No Claims Discount proof and a signed copy of this agreement. If you do not provide this documentation and the engineer is unable to install the box, you may be charged a fee via your insurer as specified in your insurers Terms of Business. Our engineers will only install the Black box at a location deemed safe to do so by the engineer. The Engineer may request you move your vehicle to a more suitable location should one be available. Failure to position the insured vehicle in a safe place to install location my result in the engineer terminating the installation. This may result in a missed appointment fee being charged via your insurer (please refer to your insurers Terms of Business). Interruptions to the collection of data: The collection and transmission of data by the Black box and the provision of the Theft Tracking facility may occasionally be impaired or interrupted by operational and/or atmospheric conditions, power failures, or other causes, conditions or events beyond our reasonable control or the capabilities of the Black box. We will rectify any interruptions to the transmission of the data where it is possible for us to do so. Wunelli Ltd, any subsidiary or third party subcontractor cannot be held liable for any losses incurred as a result of a device or service failure. If we suspect that the device is faulty we will contact you to repair or (at our option) replace the Black box free of charge. If, during the period that your policy is in force, you suspect that the Black box is defective for any reason you must notify your insurer as soon as possible, who will be able to arrange with us to correct the fault. If we cannot repair the Black box remotely we, or our approved engineers, will contact you to agree a time and location to repair (or replace) the Black box. If you do not attend the appointment, or you cancel the appointment with less than 24 hours notice, you may be charged a Missed Appointment fee via your insurer as specified in your insurers Terms of Business.
We will not repair (or replace) any item which is part of the Insured Vehicle and which is used to enable the operation of the Black box and/or in conjunction with it (e.g. the vehicle battery) as such items are your responsibility to maintain in good working order. The Black box uses the battery power supply and so there may be a small drain on your battery even when the vehicle is not being used. Removal or replacement of the Black box: If the policy is cancelled (or the Insured Vehicle is replaced) we will cease to collect data for insurance purposes, we will continue to collect your data for a period of three months to allow for the purchase of continued Theft Tracking services which may be offered to you following your policy cancellation or change of vehicle. (See the Black box Data section below). You must not attempt to remove or deactivate the Black box. We will not be responsible for any damage to the Insured Vehicle caused by any attempt to remove or deactivate the Black box by you or anyone acting on your behalf. We can arrange for the removal of the Black box on request, subject to a fee of 90. We reserve the right to replace the Black box at our option and expense at any time with any other Black box providing you with at least the same functionality. This will enable us to ensure the Black box is updated if there are technological changes or improvements. We will only exercise this right: (i) (ii) when replacing a defective Black box or (ii) by providing you with at least 21 days notice of our intentions prior to your policy renewal date and only then if the Black box is over three years old. In the event of loss of or damage to the Black box as a result of an insured incident, your insurer will pay for the repair or, at our option, the replacement of the Black box, subject to the terms and conditions of your Policy Tampering with the Black box: The Black box is the property of Wunelli LTD. You, or any person acting on your behalf, must not tamper with, dismantle, or attempt to remove any part of the Black box or tamper with the GPS/GSM signal that is emitted from the Black box. Whilst you are a policyholder, no one other than Wunelli LTD. And/or our approved engineers may install, remove, modify or repair the Black box. The Black box has tamper controls and attack safeguards which will trigger the intelligent alert system in the event of any unauthorised tampering with the Black box. An investigation will be initiated and a physical inspection of the Black box by an approved engineer will be required if the intelligent alert system is triggered. If you do not attend the appointment to inspect the Black box (or you cancel the appointment with less than 24 hours notice) you may be charged a Missed Appointment fee. If you do not attend a subsequent inspection appointment your policy may be cancelled). Tampering with the Black box may invalidate your insurance resulting in Policy cancellation. You may then struggle to find insurance as the policy will have been cancelled by your insurer. If following an investigation you, or anyone acting on your behalf, is found to have tampered with the Black box your policy may be cancelled) and you will be required to pay for any reasonable costs we have incurred including removing, repairing or replacing the defective Black box or parts thereof.
Any damage or loss caused by any form of tampering or non-permitted interaction with the Black box is not covered by this insurance policy. Theft Tracking The Black box has GPS/GSM tracking functionality. If the Insured Vehicle is stolen you must activate the tracking facility as follows: (i) (ii) (iii) report the theft to the Police and obtain a Police Incident number ring our Secure Operating Centre log on to your dashboard to obtain the number (lines open 24 hours a day, 7 days a week) and confirm the Police Incident Number. Contact your insurer s claims helpline to report the claim. If the Police recover the vehicle they may take it to a secure compound for further investigation and you may be required to pay Police recovery and storage charges. Please obtain a receipt for any such payments and submit as part of your claim. Your Data Use of the Black box Data: It is very important that you read this section so that you understand how your insurer and Wunelli Ltd use the information collected by the Black box. By agreeing to this document and the Black box installation, you are consenting to this use of the Black box data. You must show this notice to any named driver on your insurance policy and any other person who drives your vehicle. If you sell your vehicle you must ensure that the new owner of the vehicle is aware that it has a Black box fitted and that the vehicle movements will be tracked. You must also make the new owner aware that they must contact Wunelli Ltd to activate continued use of theft tracking. You should also read our Privacy Policy which contains important information relating to the details that you provide us with during the application process or if you have a subsequent claim. Wunelli Ltd will continue to use your location and behavioural data for three months following your policy cancellation or Change of vehicle, you are required to contact Wunelli Ltd to ensure your services are continued following this date. Wunelli Ltd. may be able to supply your data and scores to a new Insurer at your request. Privacy Policy This policy (together with Wunelli Ltd (Terms of Device Installation, device and data usage) applies to your use of the Black box installed in your vehicle (Black box). This policy describes how any personal data Wunelli Ltd collects from you, or that you provide to us, will be processed by us. Please read this policy carefully to understand how Wunelli Ltd will use the personal data collected from your vehicle. For the purposes of the Data Protection Act 1998, the data controller is Wunelli Ltd of 1000 Lakeside House. North Harbour. Northern Road. Portsmouth. PO6 3EZ (Wunelli). Information Wunelli Ltd may collect from you
We may collect and process the following data about you: Submitted Information: information that you provide by filling in forms both online, in store or over the phone by email or by other means. This includes information provided at the time of registering the Black box or requesting further services. We may also ask you for information including recent locations to aid with any queries you may raise. Device Information: Once the Black box is installed in your vehicle we will use the Black box to capture data from your vehicle including time, date, location, distance travelled, speed of vehicle, acceleration and deceleration and time spent idle. The GPS co-ordinates from the Black box will enable us to collect and process information about the location of your vehicle. An electronic data feed will translate the GPS co-ordinates from the Black box to provide information, such as road type, road surface and speed limit of the road you are driving on at any specific time. Additional information: - If you contact us, we may keep a record of that correspondence - As part of your insurance policy, your insurer will submit to us personal information relating to you, including but not limited to: - Vehicle make, model, VIN and serial number, home and risk address, telephone number and email address, date of birth, details of named drivers, gender and marital status. Where Wunelli Ltd stores your data To administer your policy and for continuous research and the provision of theft tracking following policy cancellation or a change of vehicle, Wunelli Ltd may transfer your information to our agents or subcontractors who may provide a service to us in another country outside the European Economic Area. We will ensure that they agree to treat your information with the same level of protection as us. For the purpose of continued use, Wunelli Ltd will remain the data controller. Unfortunately the transmission of information is not completely secure. Although we will do our best to protect your personal data, Wunelli Ltd cannot guarantee the security of your data transmitted to us; any transmission is at your own risk. Once Wunelli has received your information, Wunelli Ltd will use strict procedures and security features to try to prevent unauthorised access. How Wunelli Ltd uses your information Wunelli Ltd and those acting on both Wunelli s and your behalf will use the data from the Black box to:
- build a profile of your driving behaviour [and the behaviour of anyone else who drives your vehicle]. - Provide you with data via your dashboard portal or smartphone app relating to your driving behaviours - Provide enriched data to your insurer so that they may calculate your premiums based upon actual vehicle usage and driving behaviour - Provide further clarification as to the circumstances of a claim if you make a claim under the policy provided by your insurer - Identify the location of your vehicle if you are using our theft tracking services. - To provide you with any additional services requiring use of your telematics data or device that we may offer your and you may agree to take up both during and after you re the period of your insurance. - To help us understand driving behaviours which we will use to develop similar products We will disclose information collected by the Black box outside of Wunelli Ltd and your insurer in the following circumstances: - Where you have provided your agreement. - To our agents or subcontractors for operational reasons. - If we are required by law to disclose the information, such as to a regulator or if we are issued with a court order. Wunelli Ltd may also use aggregate driving data for research and development purposes for example: - Road and vehicle usage including regarding road safety issues, real time traffic flow and volumes, journey times, distances, speeds, and analysis of junctions and the risks they present. - Assessing the environmental impact of road and vehicle usage, including analysis of idle time spent at junctions. - Driving behaviour analysis and profiling including determining what constitutes safe and dangerous driving and the typical behaviours of average age ranges. - Analysis of the causes of, and forces involved in, crashes and other road accidents/incidents. - Establishing and analysing trends amongst the UK and other territorial area populations regarding each of the purposes set out above. - Researching and refining techniques for analysing motor vehicle telematics data. - To assign your device to another insurance policy at your request - To provide continued theft tracking - To be held in aggregate to allow Wunelli Ltd to compare/translate your current score between varying telematics products for pricing and analysis at your request. Your request may include using aggregator services where you have indicated you have held a telematics policy previously. Wunelli Ltd may provide third parties with such aggregate information. If you have a telematics insurance policy which is cancelled then we will cease collecting data from the Black box, unless you have purchased a theft tracking [or other] service from us or you have given your consent to the continued processing of data from the Black box.
Disclosure of your information Wunelli Ltd may disclose your personal information to any member of its group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Company Act 2006. If you have taken a telematics insurance policy and your insurer has requested your data from us as part of this policy Wunelli Ltd may disclose your personal information (including data from the Black box) to your insurer. Wunelli Ltd may disclose your personal information to third parties: - If Wunelli Ltd sells or buys any business or assets, in which case Wunelli Ltd may disclose your personal data to the prospective seller or buyer of such business or assets. - If Wunelli Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. - If Wunelli Ltd is under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request - In order to: o Install, service, disable or carry out checks of the Black box o Enforce or apply Wunelli s Terms of Use and other agreements or to investigate potential breaches; or o Protect the rights, property or safety of Wunelli Ltd, its customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. Access to information The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with that Act and may be subject to a fee of 10 to meet our costs in providing details of information we hold about you. Changes to this policy From time to time we may make changes to this policy. Any changes we may make to our policy in the future will be disclosed to you at the point your cancel your policy or change your vehicle by email. You will be required to read and accept these terms in order to continue your cover.
Contact If you have any questions, comments or requests regarding this policy they should be addressed to Customer services, Wunelli Ltd. 1000 Lakeside House, North Harbour. Western Road, Portsmouth. Hampshire. PO6 3EZ. Customer Services: 02392 985430 helpdesk@wunelli.co.uk Customer Signature Print Name:.. Date:./ /