Redbooks Paper Maren Nelson IBM Solutions Builder Express Portfolio Solutions for Content Management: Collaborative Document Management Executive summary IBM Solutions Builder Express offers Business Partners a new generation of solutions enablement. It gives Business Partners technical tools and implementation assets to customize and deploy industry-specific solutions for midsize customers. Solutions Builder Express is a portfolio of Solution Starting Points based on IBM middleware. This document provides information about the Customer value propositions, Target market, Core components, Solution architecture, Overview and other highlights of the Content management: collaborative document management solution. Copyright IBM Corp. 2005. All rights reserved. ibm.com/redbooks 1
Value proposition IBM Solutions Builder Express provides Business Partners: Speed - Accelerate Business Partner time-to-value with a proven reusable methodology and portfolio of assets extensively researched, developed and tested by IBM Business Partners in direct response to mid-market end-customer needs Simplicity - Expedited Business Partner ability to go to market with a solutions orientation leading with Express products and aligned with key SMB industries Return on Investment (ROI) - Rapid ROI in as little as 60 days with solutions that enable up-selling and cross-selling of products and high-value services Support - Direct e-mail access to Solutions Builder Express development team experts in addition to enablement and support through the Virtual Innovation Center (VIC) Target market Target market for Solutions Builder Express Business Partners focusing on the SMB market End customer profile for your new solution Number of Employees: < 1000 Industry: Banking Sponsor: CEO/Owner/President, IT Manager, Sales Executive Overall Banking Industry Snapshot $1.58B WW Middleware Opportunity Top City/States in G9: California, Paris, Milan, Frankfurt, London, Shanghai, Sydney, Toyko Core components of the starting point IBM Solutions Builder Express provides Business Partners with a Solution Overview, Implementation Guide and Demo Toolkit as shown and described in Figure 1 on page 3. 2 IBM Solutions Builder Express Portfolio Solution: Collaborative Document Management
Figure 1 Starting Point Components Collaborative document management starting point overview Description: This solution starting point illustrates a collaborative document management solution that can be applied to a variety of business processes. It illustrates how a business could effectively and securely manage their documents electronically in a central place and automate business processes that involve these documents. Business employees can make secure updates to documents while automatically preserving previous versions. They can also IBM Solutions Builder Express Portfolio Solution: Collaborative Document Management 3
automate approval cycles and document routing and activity assignment, allowing the business to enforce deadlines and easily see document status. Middleware: Lotus Domino Document Manager, Lotus Workflow, Lotus Instant Messaging and Web Conferencing, Lotus Domino Utility Server Express, Lotus Domino Collaboration Express Applicable industries: Horizontal Skills needed: Data modeling, document use analysis, business process modeling and workflow concepts, HTML, JavaScript, LotusScript, Domino administration, networking, Web server experience, knowledge of LDAP, knowledge of graphical design tools, experience with Windows Platforms: Windows More detailed information about this and other Starting Points that are available to you in the Solutions Builder Express Portfolio can be found at: http://www.ibm.com/partnerworld/solutionsbuilder Estimated solution cost Table 1 shows the estimated software, hardware and services costs for a typical Content Management solution implementation for Collaborative Document Management. Table 1 Estimated solution costs Product Approximate Cost Business drivers With your newly developed Express solution you can help midmarket customers: Software $10,250 Hardware $7,500 Services $33,150 Solution Total a $50,900 a. Solution total includes the software licensing for 20 users (20% of 100-user business workforce) and 2 single processor IBM Eserver xseries servers. Services hours are estimated for an entry-level solution. Streamline document-based business processes Reduce operational costs and improve efficiencies Promote process automation and consistency 4 IBM Solutions Builder Express Portfolio Solution: Collaborative Document Management
Provide coordination of document management activities Centralize management of information Provide secure document storage and eliminate document loss Enable concurrent information access by multiple employees in different locations Reduce physical storage space needs Enable employee collaboration Leverage existing e-mail environments Communicate immediately with process participants to resolve bottlenecks Starting point highlights Business Enhance business and employee effectiveness through secure centralized electronic document storage Achieve cost reductions by optimizing and streamlining processes Gain improved operating efficiencies and reduce cycle time Enable more effective collaboration between employees Technical Integrated collaborative functions (person awareness, instant messaging) Secure user and role-based access to all types of documents Robust Web browser and full client interfaces that can be customized or used out of the box Sample collaborative document management process Sample document data hierarchy Integration with a variety of leading customer e-mail environments Customer value propositions For midmarket businesses who want to more efficiently and securely manage, store and access business documents, IBM business partners can provide the following benefits: Easily and cost-effectively demonstrate compliance with internal security and review processes, managing authorized access, and applying security mandates Improved employee collaboration by having instant online connection to colleagues who have previously worked with the document IBM Solutions Builder Express Portfolio Solution: Collaborative Document Management 5
Gain improved operating efficiencies and reduce cycle time Prospecting questions to identify customer opportunities How does your business currently organize and store documents? Has this method been effective in the past? How does your current method of retrieval apply to your internal document management policies already in place? Have you thought about the information your employees need to access as part of their work process? Are those documents currently available through online access? Do your employees lack effective communications due to relevant information not being at their fingertips? How important is it to improve operational efficiency and streamline its activities? Would you like to be able to see the complete cycle time of your business processes that involve documents and identify the bottlenecks in your internal review process? Solution architecture The architecture of a typical Content Management solution for Collaborative Document Management is shown in Figure 2 with the servers and client machines identified along with the software used to build the solution listed for each of the servers. Figure 2 Collaborative Document Management Solution Architecture 6 IBM Solutions Builder Express Portfolio Solution: Collaborative Document Management
Related starting points The following Solutions Builder Express Starting Points are related to this solution, and you may find that one of them better matches the needs of your customers requirements. Document Management in a Banking Loan Application Process Integration of Diverse Applications and Data Managing Content within Business Processes Secured External Access to Company Resources Collaborative Community Portal Process Integration More detailed information about Starting Points in the Solutions Builder Express Portfolio can be found at: http://www-1.ibm.com/partnerworld/pwhome.nsf/weblook/pub_strategies_smb_sbe.html IBM Solutions Builder Express Portfolio Solution: Collaborative Document Management 7
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