The Warehouse Group Limited 2009 Full Year Result

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The Warehouse Group Limited 2009 Full Year Result Ian Morrice Managing Director Luke Bunt Chief Financial Officer 11 September 2009 INTERIM RESULT

Highlights for the Full Year A solid result, particularly in H2, reflecting a strong trading plan and a measured response to difficult market conditions. Developed core everyday needs category following exit from fresh food and liquor. Launched transactional on-line sales channel. Opened first Warehouse Local store in Mosgiel. Achieved strong operating cash flow and strengthened financial position. Ordinary dividend maintained at 5.5 cps, fully imputed at 33.0%. Special dividend of 10.0 cps announced, fully imputed at 33.0%. 2

Result Overview Sales down 0.8% to $1,720.8 million. Operating profit up 3.1% to $125.0 million. Adjusted NPAT up 5.3% to $85.2 million. Operating cash flow up 89.6% to $194.5 million. NOTE: 2009 was a 53 week reporting period. The comparative 2008 year was a 52 week reporting period. Refer page 7. 3

Financial Results 53 weeks ended 2 August 2009 Luke Bunt Chief Financial Officer INTERIM RESULT

Financial Highlights Consolidated Group $NZ millions F09 F08 Change Sales 1,720.8 1,735.0-0.8% Operating Profit 125.0 121.1 +3.1% Operating Margin 7.3% 7.0% +30bps EBIT 116.1 134.7-13.8% Net Profit After Tax 76.8 90.8-15.4% Funds employed 372.5 440.6-15.5% Return on Funds Employed 30.7% 27.7% +300bps Free Cash Flow 158.0 79.7 +98.2% Dividend - Ordinary 21.0cps 21.0cps NC EBITDA $166.8 million (F08 $160.7 million), depreciation $41.8 million (F08 $39.6 million). Operating margin reflects gross profit improvement in TWL reduced by impact of sales deleverage in WSL Adjusted NPAT $85.2 million (F08 $80.9 million). Reduction in funds employed mainly reflects reduction in working capital. Increase in free cash flow reflects working capital reduction and timing of tax payments. Dividend - Special 10.0cps 5

Adjusted Earnings Reconciliation EBIT NPAT $NZ millions F09 F08 F09 F08 Reported Earnings 116.1 134.7 76.8 90.8 Fresh food and liquor Exit 10.7-7.4 - ADRT Warranty Provisions - (7.2) - (7.2) Electricity Derivatives 1.7 (2.2) 1.2 (1.5) Property Divestments (0.3) (1.2) (0.2) (1.2) Adjusted Earnings 128.2 124.1 85.2 80.9 +3.3% +5.3% Excluding non recurring items EBIT up 3.3% and NPAT up 5.3%. 6

Impact of 53 rd Trading Week $NZ millions TWL WSL Consolidated Group Sales 21.9 3.4 25.3 EBIT 1.7 0.1 1.8 NPAT 1.1 7

Earnings per Share and Return on Equity 45 40 % 40 37.5 cps 35 % EPS 35 30 25 20 15 10 5 12.8 cps 11.0% 9.6 cps 8.5% 31.2% 29.4 cps 24.7% 24.9 cps 23.4% 30 % 25 % 20 % 15 % 10 % 5 % Return on Equity - 2005 2006 2007 2008 2009 - Solid return on equity. Movement between F08 and F09 influenced by unusual items. 8

Operating Earnings and Investment NZ $ millions 200 m 150 m 169.5 179.3 184.7 160.8 166.8 100 m 10.1% 10.4% 10.5% 9.3% 9.7% 50 m - 43.3 48.8 45.2 38.3 28.2 2005 2006 2007 2008 2009 EBITDA OPERATING CAPEX EBITDA MARGIN Strong earnings maintained through economic downturn. 9

Segmented Operating Profit $NZ millions F09 F08 Change The Warehouse Warehouse Stationery Other Group Operations 120.2 112.7 +6.6% 1.6 5.1-68.5% 3.2 3.3-6.3% Total Operating Profit 125.0 121.1 +3.1% Financial Services 3.2 3.0 +6.0% Unusual Items (12.1) 10.6 NM Reported EBIT 116.1 134.7-13.8% TWL benefiting from strong margin management and uplift from fresh food and liquor exit. WSL impacted by difficult trading conditions for high ticket retailers. Other group operations reflects pressure on tenancy rent recoveries. Financial Services benefiting from lower cost of funds and increased insurance revenues. Unusual items includes $10.7 million cost to exit fresh food and liquor. Adjusted EBIT $128.2 million, up 3.3%. 10

Abridged Balance Sheet $NZ millions F09 F08 Inventory Trade Payables 257.9 (102.6) 275.6 (92.5) Net Investment in Inventory 155.3 183.1 Receivables Other Creditors and Provisions 24.5 (95.3) 26.6 (70.8) Working Capital 84.5 138.9 Inventory reduction reflects improved inventory management and exit from fresh food and liquor. Increased payables associated with higher goods in transit at balance date. Reduction in business markets receivables and trade rebates. Fixed Assets Investments 280.6 7.4 294.5 7.2 Write down of Extra and Cellars assets and lower capital expenditure. Funds Employed 372.5 440.6 Net Tax Balances Derivatives 25.4 (29.5) 26.6 7.1 Capital Employed 368.4 474.3 Shareholders Equity Minority Interests Net Debt 320.9 0.3 47.2 334.5 0.2 139.6 Source of Funds 368.4 474.3 Revaluation of financial instruments Strong cash flow in F09, core debt remains around $100 million. 11

Cash Flow Summary $NZ millions F09 F08 Trading EBITDA Change in Trade Working Capital Taxes Paid Interest Paid Other Items 166.8 53.0 (19.1) (7.7) 1.5 160.8 (11.7) (40.4) (9.3) 3.2 Inventory reduction, increase in GIT related trade payables and increase in provisions and accruals. Reduction in corporate tax rate and timing of provisional tax payments. Operating Cash Flow 194.5 102.6 Capital Expenditure Proceeds from Divestments Dividends Received Share Options Exercised Purchase of Treasury Stock Free Cash Flow Dividends Paid (37.1) 1.5 3.0 - (3.9) 158.0 (65.6) (45.7) 17.1 4.8 0.9-79.7 (176.3) Net Cash Flow 92.4 (96.6) Sale of Rangiora land (F08 includes sale of Manukau land and WSL Support Office). WHS shares purchased on market to meet LTIP obligations. F08 includes $108.8 million special dividend paid September 2007. Opening Net Debt (139.6) (43.0) Closing Net Debt (47.2) (139.6) Cash Conversion Ratio (OCF +ADR)/(NPAT+ D+A) 166.5% 82.3% Reflects reduction in working capital. 12

Summary of Financing Ratios $NZ millions F09 F08 F07 F06 F05 Interest Cover (times) 17.0 21.1 27.1 6.5 5.2 Fixed Charges Cover (times) 3.2 3.6 4.3 2.2 2.6 Net debt / EBITDA (times) 0.3 0.8 0.2 1.1 1.4 Net debt / net debt plus equity (%) 12.8 29.4 9.7 25.7 43.4 All ratios well within debt covenants. F08 gearing ratio impacted by special dividend paid September 2007. 13

Debt position and Book Gearing 350 100 % 300 269 90 % 80 % Net Debt ($ millions) 250 200 150 100 43.4% 115 140 70 % 60 % 50 % 40 % 30 % Gearing 50-29.4% 25.7% 43 47 9.7% 12.8% 2005 2006 2007 2008 2009 20 % 10 % - Adjusted gearing F09 30.0% (F08 32.7%). Debt increase in F08 reflects special dividend paid September 2007. 14

Ordinary dividends 25 100 % 21.0 cps 21.0 cps 90 % Ordinary dividends per share 20 15 10 5 14.5 cps 57.5% 16.0 cps 51.2% 17.5 cps 55.8% 80.8% 76.7% 80 % 70 % 60 % 50 % 40 % 30 % 20 % Adjusted payout ratio 10 % - 2005 2006 2007 2008 2009 - Final dividend held at 5.5 cps. Total dividend for the year held at 21.0 cps. Dividends fully imputed at a rate of 33.0%. Record date: 6 November 2009 Payment date: 18 November 2009 15

Business Unit Performance and Strategy Update Ian Morrice Managing Director INTERIM RESULT

The Warehouse $NZ millions F09 F08 Change Sales 1,531.1 1,533.6-0.2% EBITDA 154.0 145.0 +6.2% Same store sales down 0.4%, H2 up 1.6%, Q4 up 2.3%. Solid sales performance across all core categories but continued double digit decline in music. Particularly pleasing growth in jewellery, accessories and footwear. Good margin management through better buying, currency Depreciation (33.8) (32.3) +4.6% EBIT 120.2 112.7 +6.6% EBIT Margin 7.9% 7.4% +50bps management and reduction in freight costs. Cost reduction initiatives achieving all targets with flow on offsetting expected cost pressures in F10 to F12. $5.0 million benefit realised from exit of fresh, frozen and liquor included in operating profit. Stock Turn 4.3x 4.2x +0.1x Stockturn improved but impacted by exit from fast turning grocery. Capex 34.0 40.2-15.4% Capital programme affected by focus on Extra store relays. 17

Satisfying both needs and wants NEEDS WANTS Products and categories that customers need everyday at NZ s lowest prices On trend, quality at Warehouse prices Grocery learnings applied Best price, available and easy to find Best value = trend + quality + best price 18

Investment in growth categories Targeted areas of market share growth through product development and our best value principles. 19

A better shopping experience Improved display standards 20

Better productivity and service Realignment of skilled resource to ensure right people, right place, right time Intensive active management training 1. Right people 2. Right place 3. Right time for all managers and team leaders Introduction of trained and dedicated customer service team in all store at peak times Financial improvements targeted in F10- F12 The largest-ever training investment in our store teams. 21

Growth through online NZ broadband investment significant Over 70% of aged 20+ customers are online Market size is now significant and growing (c $800m) Online store live from June 2009 Online: An incremental growth stream for The Warehouse. 22

Format and Store Development Footprint Expansion Space Optimisation More in the Box Small footprint stores (approx 1,800m²) Growth categories prioritised for space realignment Modular investment Rebranding of our 17 largest stores Additional products and services Catchment-based organic growth plan. Fully leveraging existing footprint. 23

Making a Difference Waste reduction of over 20%. Plastic bag reduction of over 40%. Over $2.2m raised and distributed to community service groups and national charities. 24

Warehouse Stationery $NZ millions F09 F08 Change Sales 187.2 199.5-6.2% Same store sales down 7.1%, H2 down 6.4%, Q4 down 1.7%. EBITDA 7.0 9.7-28.3% Depreciation (5.4) (4.6) -15.5% EBIT 1.6 5.1-68.5% EBIT Margin 0.9% 2.5% -160bps Greatest impact on high ticket furniture and technology representing 90% of overall sales shortfall. Everyday categories stable with copy centre sales up 17.1%. Cost reduction initiatives significant but not sufficient to offset sales deleverage in F09. Stock Turn 3.8x 3.7x +0.1x Capex 4.4 5.0-12.9% THE WAREHOUSE GROUP LIMITED 2009 FULL YEAR RESULT 25

Warehouse Stationery Improvement in same stores sales maintained in first five weeks of F10. Focus on turnaround and setting a base for longer term sustainable profit growth. Emphasis on retail basics in particular product, price and in store execution. Launch of mobile technology with 2 degrees and Vodafone. Brand facelift for all stores planned for H1. Developing strategy to be destination for big ticket heart of the office products and services. Assessment of potential for full national store coverage underway. Encouraging progress in last four months. THE WAREHOUSE GROUP LIMITED 2009 FULL YEAR RESULT 26

Aggressive Product & Price Promotion Strong product & price message. Furniture and Technology heavily supported. THE WAREHOUSE GROUP LIMITED 2009 FULL YEAR RESULT 27

New Products & Services Mobile communications key to Heart of Office strategy. Copy centre due for re-launch in H1. THE WAREHOUSE GROUP LIMITED 2009 FULL YEAR RESULT 28

Capital Management Outlook and Earnings Guidance INTERIM RESULT

Capital Management The Warehouse Group is continuing to manage its capital structure with the intention of maintaining a conservative gearing ratio. The company previously advised the market that in the absence of any major acquisitions it would consider undertaking capital management initiatives. The board believes market conditions do not yet support any major capital management initiative. However the company s strong cash flow performance in F09 and continued strengthening of its financial position supports the distribution of accumulated imputation credits to shareholders by way of a special dividend of 10.0 cents per share, in addition to an ordinary dividend of 5.5 cents per share. Market conditions and capital management opportunities will be reviewed again in the 2010 calendar year. 30

Outlook and Earnings Guidance The Warehouse Trading Update TWL same store sales for the 5 weeks ended 6 September +2.9%. WSL same store sales for the 5 weeks ended 6 September -0.6%. Retail Environment Although signs are beginning to emerge of an upturn in economic activity, uncertainty remains as to whether any upturn will be sustained. Over the next twelve months we expect consumer spending to gradually improve. Full Year Guidance Earnings guidance will be provided at the time of our half year results announcement in March 2010. Capital expenditure for F10 will be influenced by a number of property development initiatives currently under consideration. A range of between $65.0 million and $85.0 million is currently projected. 31

QUESTIONS 32