Page 1 of 5 Desktop Edition Author and Create Advanced Training for Advanced Courses on Microsoft Office 2003 Advanced Microsoft Office XP Advanced Reference on Microsoft Office 2003 Business Core Training for Microsoft Access 2002 Core Training for Microsoft FrontPage 2002 Core Training for Microsoft PowerPoint 2002 Core Training for Microsoft Visio Standard 2002 Microsoft Access 2002 Inside Out Microsoft FrontPage 2002 Inside Out Microsoft Visio 2002 Inside Out Advanced Training for Microsoft Excel 2002 Advanced Training for Microsoft Outlook 2002 Advanced Training for Microsoft Office Excel 2003 Advanced Training for Microsoft Office Outlook 2003 Advanced Training for Microsoft Office Word 2003 Advanced Training for Microsoft Access 2002 Advanced Training for Microsoft Excel 2002 Advanced Training for Microsoft Outlook 2002 Accessing and Analyzing Data with Microsoft Excel Microsoft Office Access 2003 Inside Out Microsoft Office Access 2003 Inside Track Microsoft Office Outlook 2003 Inside Out Microsoft Office Project 2003 Inside Out Microsoft Office Visio 2003 Inside Out Microsoft Office Word 2003 Inside Out Accessible Technology in Today's Business Business Intelligence Collective Knowledge Connecting to Customers HIPAA Compliance Supplier Empowerment Communicate Core Training for Microsoft Outlook 2002 Microsoft Outlook 2002 Inside Out Tablet PC Quick Reference Communicate and Manage with Microsoft Office 2003 Deploying Microsoft Office XP Deploying Microsoft Windows 2000 Deploying Microsoft Windows XP Core Training for Microsoft Office Access 2003 Core Training for Microsoft Office FrontPage 2003 Core Training for Microsoft Office Project 2003 Deploying Microsoft Office XP Preinstalling and Deploying Microsoft Windows 2000 Professional Deploying Microsoft Windows XP Professional Implementing and Supporting Microsoft Windows XP Professional, Part 1 Implementing and Supporting Microsoft Windows XP Professional, Part 2 Implementing and Supporting Microsoft Windows XP Professional, Part 3 Implementing and Supporting Microsoft Windows XP Professional, Part 4 Implementing and Supporting Microsoft Windows XP Professional, Part 5

Page 2 of 5 Faster, Smarter Faster Smarter Internet Faster Smarter Microsoft Office XP Faster Smarter Microsoft Windows 98 Faster Smarter Microsoft Windows XP Faster Smarter PCs Managing Projects What's New in Microsoft Office XP Microsoft Office 2000 Microsoft Office Standard Edition 2003 Core Training for Microsoft Project 2002 Core Training for Microsoft Project Professional 2002 Microsoft Project Version 2002 Inside Out What's New: Microsoft Office 97 to Office XP What's New: Microsoft Office 2000 to Office XP Core Training for Microsoft Access 2000 Core Training for Microsoft Excel 2000 Core Training for Microsoft FrontPage 2000 Core Training for Microsoft Outlook 2000 Core Training for Microsoft PowerPoint 2000 Core Training for Microsoft Word 2000 Core Training for Microsoft Office Excel 2003 Core Training for Microsoft Office Outlook 2003 Core Training for Microsoft Office PowerPoint 2003 Core Training for Microsoft Office Word 2003 Microsoft Office System Core Training for Microsoft Office OneNote 2003 Core Training for Microsoft Office Visio Standard 2003 Professional Standard Productivity Power Uses for Microsoft Office Excel XP SP2 XP SP2 Upgrading to Microsoft Office 2003 Creating Web Sites Supporting Microsoft Windows 2000 Professional Core Training for Microsoft Access 2002 Core Training for Microsoft Excel 2002 Core Training for Microsoft Outlook 2002 Core Training for Microsoft PowerPoint 2002 Core Training for Microsoft Word 2002 Core Training for Microsoft Office XP Core Training for Microsoft FrontPage 2002 Core Training for Microsoft Project 2002 Core Training for Microsoft Visio Standard 2002 Microsoft Excel Data Analysis and Business Modeling Microsoft Office Excel 2003 Programming Inside Out Core Training for Microsoft Windows XP Professional Service Pack 2 Insider Power Techniques for Microsoft Windows XP Microsoft Windows XP Inside Out, Second Edition Microsoft Windows XP Plain and Simple, Second Edition Core Training for Microsoft Windows XP Professional Service Pack 2 Core Training for Microsoft Office Professional Enterprise Edition 2003 What's New in Microsoft Office Professional Enterprise Edition 2003 Core Training for Microsoft FrontPage 2000 Running Microsoft FrontPage 2000 Core Training for Microsoft Windows 2000 Professional Core Training for Microsoft Windows XP Professional What's New: Microsoft Windows 2000 Professional to Windows XP Professional Implementing Microsoft Windows 2000 Professional and Windows 2000 Server, Part 1 Implementing Microsoft Windows 2000 Professional and Windows 2000 Server, Part 2 Implementing Microsoft Windows 2000 Professional and Windows 2000 Server, Part 3 Implementing Microsoft Windows 2000 Professional and Windows 2000 Server, Part 4 Implementing Microsoft Windows 2000 Professional and Windows 2000 Server, Part 5

Page 3 of 5 IT Professional Administration and Security Tools for IT Professionals Deploying Virtual Private Networks with Microsoft Windows Server 2003 Microsoft Windows Small Business Server 2003 Administrator's Companion Microsoft Systems Management Server 2003 Administrator's Companion Operating.NET Framework-Based Applications Certification A+ Certification Training Kit, Third Edition MCSA/MCSE Self-Paced Training Kit: Managing a Microsoft Windows 2000 Network Environment, Exam 70-218, Second Edition MCSA/MCSE Self-Paced Training Kit: Microsoft Windows 2000 Network Infrastructure Administration, Exam 70-216, Second Edition MCSA/MCSE Self-Paced Training Kit: Microsoft Windows 2000 Server, Exam 70-215, Second Edition Network + Certification Training Kit, Second Edition Server + Certification Training Kit Desktop Deployment and Troubleshooting Microsoft Windows Command-Line Administrator's Pocket Consultant Microsoft Windows Desktop Deployment Resource Kit Microsoft Windows Scripting Self-Paced Learning Guide PC Hardware and A+ Handbook Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System, Exam 70-272 Supporting Users and Troubleshooting a Microsoft Windows XP Operating System, Exam 70-271 Desktop OS MCSE Microsoft Windows XP Professional Readiness Review; Exam 70-270 MCSE Training Kit: Designing a Microsoft Windows 2000 Directory Services Infrastructure MCSE Training Kit: Microsoft Windows 2000 Accelerated MCSE Training Kit: Microsoft Windows 2000 Active Directory Services MCSE Training Kit: Microsoft Windows 2000 Professional MCSE Training Kit: Microsoft Windows XP Professional MCSE Training Kit: Upgrading to Microsoft Windows 2000 Microsoft Windows 2000 Professional Resource Kit Microsoft Windows XP Professional Resource Kit Documentation Desktop Support Deploying Secure 802.11 Wireless Networks with Microsoft Windows Microsoft Encyclopedia of Security Microsoft Office 2003 Resource Kit Microsoft Windows XP Professional Resource Kit, Second Edition Deploy and Support Training on Microsoft Exchange Server 2003 Microsoft.NET Server for the Enterprise Microsoft Exchange 2000 Server Resource Kit Microsoft SharePoint Portal Server 2001 Resource Kit Microsoft SQL Server 2000 Resource Kit Microsoft Windows 2000 Scripting Guide Microsoft Windows 2000 Server Administrator's Companion, Second Edition Microsoft Windows XP Networking Inside Out Microsoft Windows XP Registry Guide Implementing and Managing Microsoft Exchange Server 2003 Microsoft Exchange Server 2003 Administrator's Companion Secure Messaging with Microsoft Exchange Server 2003 Help Desk Microsoft Computer Dictionary, Fifth Edition Microsoft Encyclopedia of Networking, Second Edition Microsoft Help Desk for Microsoft Office 2000 Microsoft Office 2000 Technical Support Training Kit Microsoft Servers Internet Information Services (IIS) 6.0 Resource Kit, Part I: Deployment Internet Information Services (IIS) 6.0 Resource Kit, Part II: Resource Guide Microsoft Application Center 2000 Resource Kit Microsoft BizTalk Server 2000

Page 4 of 5 Microsoft Commerce Microsoft SQL Server 2000 High Availability Migrating from Microsoft Windows NT 4.0 to Microsoft Windows 2000 Migrating from Microsoft Windows NT Server 4.0 to Windows Server 2003 Microsoft.NET Enterprise Servers Prescriptive Architecture Guidance MCSE Training Kit: Microsoft Exchange 2000 Server Design and Deployment MCSE Training Kit: Microsoft Exchange 2000 Server Implementation and Administration MCSE Training Kit: Microsoft SQL Server 2000 Database Design and Implementation MCSE Training Kit: Microsoft SQL Server 2000 System Administration Microsoft Exchange 2000 Server Administrator's Companion Microsoft SQL Server 2000 Administrator's Companion Microsoft Exchange 2000 Server Hosting Series Volume 1: Planning Microsoft Exchange 2000 Server Hosting Series Volume 2: Deployment Microsoft Exchange 2000 Server Upgrade Series Volume 1: Planning Microsoft Exchange 2000 Server Upgrade Series Volume 2: Deployment Microsoft Exchange 2000 Server Operations Guide Microsoft Reference Architecture for Commerce Version 2.0 Microsoft SQL Server 2000 Operations Guide Security MCSE Designing Microsoft Windows 2000 Network Security Readiness Review; Exam 70-220 Microsoft Windows Security Inside Out for Windows XP and Windows 2000 MCSE Training Kit: Microsoft Internet Security and Acceleration Server 2000 Security+ Certification Training Kit Server 2003 Certification Server 2003 Deployment Kit Server 2003 and SharePoint Trustworthy Computing Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure Managing and Maintaining a Microsoft Windows Server 2003 Environment Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Upgrading Your Certification to Microsoft Windows Server 2003 Automating and Customizing Installations Deploying Internet Information Services (IIS) 6.0 Deploying Network Services Designing a Managed Environment Designing and Deploying Directory and Security Services Planning Server Deployments Planning, Testing and Piloting Deployment Projects Microsoft SharePoint Products and Technologies Resource Kit Microsoft Windows Server 2003 Inside Out Microsoft Windows Server 2003 PKI and Certificate Security Implementing and Administering Security in a Microsoft Windows 2000 Network Microsoft Windows Security Resource Kit Secure Messaging with Microsoft Exchange Server 2000 Security Operations for Microsoft Exchange 2000 Server Enhancing Value Assessing Network Security Microsoft Manual of Style for Technical Publications Third Edition Trustworthy Computing: Reliable in Operations 2000 Server MCSA/MCSE Self-Paced Training Kit: Managing a Microsoft Windows 2000 Network Environment MCSE Training Kit: Designing a Microsoft Windows 2000 Network Infrastructure MCSE Training Kit: Designing Highly Available Web with Microsoft Windows 2000 Server Technologies MCSE Training Kit: Designing Microsoft Windows 2000 Network Security MCSE Training Kit: Microsoft Windows 2000 Advanced Server Clustering Services MCSE Training Kit: Microsoft Windows 2000 Network Infrastructure Administration MCSE Training Kit: Microsoft Windows 2000 Server MCSE Training Kit: Networking Essentials Plus, Third Edition

Page 5 of 5 2000 Server Resource Kit Server 2003 Microsoft Internet Explorer 5 Resource Kit Microsoft Internet Information Services 5.0 Resource Guide Deployment Planning Guide Distributed Systems Guide Internetworking Guide Server Operations Guide TCP-IP Core Networking Guide Resource Kit Glossary Active Directory for Microsoft Windows Server 2003 Technical Reference Introducing Microsoft Windows Server 2003 Microsoft Windows Server 2003 Administrator's Companion Microsoft Windows Server 2003 TCP/IP Protocols and Services Technical Reference Understanding IPv6 Server Edition Administering a Microsoft SQL Server 2000 Database Building Microsoft Content Management Server 2002 Building Microsoft Commerce Server 2002 Building Microsoft BizTalk Server 2002 Network for Small, Mid-Sized Businesses Implementing and Managing Microsoft Exchange 2000 2000 Directory Services Preventative Maint. for Server 2003 Managing Microsoft Windows Server 2003 Group Policy Administering a Microsoft SQL Server 2000 Database, Part 1 Administering a Microsoft SQL Server 2000 Database, Part 2 Administering a Microsoft SQL Server 2000 Database, Part 3 Administering a Microsoft SQL Server 2000 Database, Part 4 Administering a Microsoft SQL Server 2000 Database, Part 5 Building Microsoft Content Management Server 2002, Part 1 Building Microsoft Content Management Server 2002, Part 2 Building Microsoft Content Management Server 2002, Part 3 Building Microsoft Content Management Server 2002, Part 4 Building Microsoft Commerce Server 2002, Part 1 Building Microsoft Commerce Server 2002, Part 2 Building Microsoft Commerce Server 2002, Part 3 Building Microsoft Commerce Server 2002, Part 4 Building Microsoft BizTalk Server 2002, Part 1 Building Microsoft BizTalk Server 2002, Part 2 Building Microsoft BizTalk Server 2002, Part 3 Building Microsoft BizTalk Server 2002, Part 4 Designing, Deploying and Managing a Network Solution for the Small and Medium- Sized Business Implementing and Managing Microsoft Exchange 2000, Part 1 Implementing and Managing Microsoft Exchange 2000, Part 2 Implementing and Managing Microsoft Exchange 2000, Part 3 Implementing and Managing Microsoft Exchange 2000, Part 4 Implementing and Managing Microsoft Exchange 2000, Part 5 Implementing and Administering Microsoft Windows 2000 Directory Services, Part 1 Implementing and Administering Microsoft Windows 2000 Directory Services, Part 2 Implementing and Administering Microsoft Windows 2000 Directory Services, Part 3 Implementing and Administering Microsoft Windows 2000 Directory Services, Part 4 Implementing and Administering Microsoft Windows 2000 Directory Services, Part 5 Preventative Maintenance for Microsoft Windows Server 2003 Managing Microsoft Windows Server 2003 Group Policy