Business Intelligence Solutions for Healthcare Providers MOBILE INTELLIGENCE
Leader in Business Intelligence for Over 20 Years Business Intelligence (BI) The process of transforming raw data into meaningful information to enable more effective business insight and decision-making MicroStrategy, Incorporated (NASDAQ: MSTR) Founded in 1989 Leading independent business intelligence software vendor Over 1 million business users at over 3,000 organizations Direct operations in 42 cities in 23 countries around the world Over 50 patents pending or issued 2
Leader in Business Intelligence for Healthcare Providers 8 of the 10 Top Global Healthcare Companies use MicroStrategy MicroStrategy Supports Over 200 Healthcare Companies Worldwide The Advisory Board Company Alert Life Science (emr) Amerisource Bergen BC Ministry of Health Canadian Institute for Health Information Cancer Care Ontario Consortium Health Plans CVS Caremark European Medicines Agency Fraser Health Authority IMS Health MedAssets National Institutes of Health Novation Premier, Inc. Saint Elizabeth Health Care Scott & White Memorial Hospital Solucient SDI Analytics Suncoast Solutions The University of Texas, M.D. Anderson Cancer Center Visiting Nurse Service of New York WakeMed Health & Hospitals 3
Healthcare Provider Customer Success Stories Using MicroStrategy Mobile to Reduce Hospital Supply Costs Significantly DANA-FARBER CANCER INSTITUTE Improving Patient Flow. Accessing Critical Data for Grants and Clinical Studies Founded in 1998, Novation is the leading health care supply contracting company for more than 25,000 members of VHA Inc. and the University HealthSystem Consortium (UHC), two national health care alliances, and 5,500 members of Provista, LLC. Based in Irving, Texas, Novation acts as the supply contracting company for VHA and UHC member organizations to help them manage and reduce supply costs. In July 2010, Novation delivered VHA PriceLYNX to VHA members, a price bench-marking application for the iphone and ipad. With the app, member hospitals have a clear view of their supply chain on-the-go, as well as graphical snapshots of pricing information hospital buyers need to make smart purchases. After a year in use, VHA members have realized an average annual savings of more than $4 million per facility. Dana-Farber Cancer Institute is a principal teaching affiliate of the Harvard Medical School and is among the leading cancer research and care centers in the United States. Dana-Farber will use MicroStrategy for its clinical operations reporting application, which will be used by clinic managers, nurses, disease program administrators, and schedulers to improve their ability to manage patient flow through clinical areas, reduce wait times, optimize clinical processes like pharmacy dispenses and medical records management, and monitor staffing levels. Clinical research assistants, statisticians, doctors, and clinical researchers will use the MicroStrategybased clinical research reporting application for insights into data that will help them write research papers and grants, identify patients for clinical studies, and better understand treatment outcomes. Benchmarking for Hospitals to Assess Relative Performance and Improve Processes Premier Inc. operates one of the leading healthcare purchasing networks and the nation s most comprehensive repository of hospital clinical and financial information. Premier currently uses the MicroStrategy Business Intelligence Platform to offer its member hospitals comparative healthcare information services to help drive performance improvements. MicroStrategy supports a wide range of Premier data applications, including ClinicalAdvisor, a clinical efficiency and quality performance benchmarking application. Hospitals use ClinicalAdvisor to Identifying Trends in Quality of Care for 3.3 Million Home Care Visits Annually Saint Elizabeth Health Care is a Canadian not-for-profit charitable organization with a team of approximately 4,000 health professionals that deliver 3.3 million home care visits annually. SEHC plans to use MicroStrategy s Dynamic Enterprise Dashboards and reporting capabilities to monitor key performance indicators tied to the organization s corporate strategies. SEHC s leadership, including vice presidents, managers, and supervisors, plans to use the dashboards for greater insights into clinical, client, and administrative data. With MicroStrategy, SEHC personnel can quickly identify trends in the quality of care across all programs and caregivers. access critical performance measures against comparative benchmarks to help make datadriven decisions to improve processes and performance in their organizations. 4
Healthcare Provider Customer Success Stories Flexible Reporting for Cost-Containment Solutions Formed in 1976 and based in Tampa, Fla., PMSI-Tmesys is the one of the nation s leading providers of cost-containment solutions for pharmacy and specialty services in the workers compensation and catastrophic injury markets. PMSI-Tmesys clients can generate userfriendly reports on medications prescribed to a particular claimant, top-prescribed drugs, top dispensing pharmacies, and payer-specific savings, among other criteria. Using MicroStrategy, the users have the flexibility to drill down into the data, analyze it, export it, customize it, and present it in a number of different ways. Previously, PMSI-Tmesys clients received monthly reports via e-mail, with little control over the frequency and appearance of the reports. Offering Transparency into Medicare Spending Data on 40 Million Hospital Admissions The new information dashboard recently launched by the Centers for Medicare & Medicaid Services (CMS) is powered by MicroStrategy. The new CMS dashboard offers an exciting tool in support of President Obama s initiative for transparency and open government. In addition to providing the American public with detailed insights into Medicare spending, the dashboard data can be used by government and industry to assess health care policies, improve the management of health care, and identify areas for change. With data from over 40 million Medicare hospital admissions, the dashboard enables the public to view the relationships between cost and volume of Medicare admissions by State, starting in January 2006. Every month, the data will be updated with nearly one million more admissions. Improved Planning, Lowering Emergency Wait Times By 18% Enhanced Visibility Into Financial, Operational, and Clinical Performance Cancer Care Ontario, a non-profit government health care agency is piloting MicroStrategy mobile for planners and decision makers. Summary system-level performance information delivered to key stakeholders enables them to make planning and funding decisions that ultimately improve the lives of patients. Working closely with government, CCO has been able to reduce emergency wait times by 18% since 2008. The Advisory Board Company is the leading worldwide health care research and professional services firm serving more than 2,600 hospitals and health systems. The Advisory Board provides multiple, hosted business intelligence applications, each focusing on a distinct area critical to hospital margin and clinical improvement and each leveraging the Advisory Board s deep industry expertise. There are currently thousands of individual users from CFOs to business analysts accessing the applications on a daily basis. 5
Solutions for Healthcare Providers Revenue Cycle Intelligence Improve Your Financial Health With Billing, Cash, and Remittance Analytics ipad 1:55 PM 100% Financial leaders in most health systems struggle to understand the factors contributing to revenue leakage. The variance between gross and net revenue can be staggering. Forecasting cash flow and estimating financial reserves on accounts receivable is a daunting task without strong reporting capabilities in place. CFOs and revenue cycle leadership must be on the same page to monitor and analyze the financial metrics that contribute to net revenue. With MicroStrategy s business intelligence platform harmonizing your billing, cash, and remittance data, you can monitor and forecast financial performance more effectively. Mobile dashboards allow your executives to stay in touch with recent developments in the revenue cycle at all times. Physicians can be included in the dialogue as they can share a secured view of their own financial performance. What-if scenarios can help leadership understand the impact of contractual or process improvements. ipad 1:55 PM 100% 6
Solutions for Healthcare Providers Pay for Performance, Meaningful Use Leverage Your EHR Data for Meaningful Use and More The attention currently focused on electronic health records (EHR) is largely driven by the financial incentives associated with ARRA and HITECH for the meaningful use of an EHR by 2015. However, hospital leaders and healthcare providers are finding that achieving meaningful use can be complicated if the analytic tools within their core EHR systems are not up to the task. Moreover, many hospitals have more than one EHR, rendering the embedded meaningful use reporting capability less valuable because it is not able to integrate data from other systems. With that in mind, Lancet Healthcare Solutions and MicroStrategy have developed a meaningful use solution that provides healthcare organizations with reports and highly visual dashboards that provide an at-a-glance view of where they are and where they need to be to achieve meaningful use. ipad 1:55 PM 100% In addition to monitoring outcomes and evaluating progress on meaningful use goals across their organization, executives and physicians can also leverage their integrated EHR data for quality of care, pay for performance, and patient safety initiatives. 7
Solutions for Healthcare Providers Care Management Understand Channel Value, Usage, and Optimization Care management programs are created to appropriately manage health resources and improve member wellness. Health plans, or health insurance payers, need to understand how to measure the processes of care, how these processes impact the outcomes of care, and how both of these match up to the number of resources being consumed. Successful care management programs depend on a health plan s ability to connect data across organizational boundaries and turn it into actionable insights for employees tasked with launching care management programs. The Care Management application integrates data from member healthcare encounters to establish coordination and integration of care delivery programs. It provides a single source of member health data regardless of geography and delivers on member expectations of an integrated health care experience. In addition, the Care Management app provides health plan management a view into the effectiveness of care management programs. Users can quickly analyze: Program Identification and Stratification Outcomes and ROI measures Program Adherence 8
Solutions for Healthcare Providers Hospital Quality Comparison ipad 1:55 PM 100% Engage Your Patients with Mobile Apps and Quality Scores The measurement and publication of hospital and physician quality scores is here to stay. Patients are growing more savvy as consumer-directed health plans are forcing them to consider the cost of their elective healthcare decisions. Specialized apps, which compare physicians based on quality scores and clinical outcomes, provide insight to patients and ultimately affects their decisions. Take control of the market by engaging members with mobile applications, including find a doctor capabilities. These physician locator tools can include cost and quality scores embedded in a geo-spatial view inside the app. ipad 1:55 PM 100% MicroStrategy s Hospital Quality Comparison application utilizes quarterly data, as published by the U.S. Dept of Health and Human Services (DHHS), and provides analysis of US hospitals across three areas: Standards Compliance Outcomes of Care Patient Experience Users can quickly find hospitals near them, see their latest scores, and compare hospitals at a state and national level to become more informed healthcare consumers and improve the quality of their care. 9
The MicroStrategy Difference The MicroStrategy Platform is Uniquely Suited to Meet the Complex and Varied Needs of the Healthcare Industry MicroStrategy Healthcare Solution Map Patient Solutions Procedure Cost Forecasting E-Billing Wellness Programs Nurse Call Center Health Risk Assessments Accountable Care Organization Personal Health Records Patient Portal Find a Doc Patient Education Social Networking Patient Sat./ Surveys Research & Trials Appointments & Scheduling Hospice & Long Term Care Visiting Nurse Service Physician/ Hospital Solutions Planning Solutions Execution Solutions Referral Management Electronic Medical Records Meaningful Use Reporting RAC & Appeals Medicare Cost Reporting Supply Chain Analytics Billing & Collections Health Info Exchange Clinical Research Contract Management Budgeting & Planning Grants & Funding Fraud & Abuse Detection Medication Reconciliation Access to Care/ Doctor Quality Reporting Surgery Analytics Labor Force Optimization Revenue Cycle Analytics Quality & Safety Com. Benefit Corporate Solutions GAAP Financial Reporting Corporate Performance Management Enterprise Risk Management PR / Investor Relations Regulatory / Compliance HR / IT Real Estate Planning Accounting 10
Why Do Tier One Healthcare Providers Turn to MicroStrategy? Only MicroStrategy Meets the Unique Regulatory, Privacy, and Data Volume Requirements of the Healthcare Industry Turn large amounts of complex data into a single version of the truth... Oracle Essbase Multi-Dimensional Databases Microsoft Analysis Services on the fastest, most robust BI platform... Non-stop Operations when and where you need it. to complete any type of analysis... Web Alerts & Monitoring Dashboards Mobile In-memory Performance Channel Overview Welcome Joyce L. Fowler Summary as of April 1, 2010 DataMarts Next Payment Due: Due Date: Relational Databases Data Warehouses Consolidated Balance: $ 6,798.11 $ 1,699.53 April 15, 2010 100% 1:55 PM ipad Card Home 450,000,000 Traditional Full Price Stores Series: Repeat Visits Category: 20092 Value: 348,604,353 400,000,000 350,000,000 Pay Bill Series: Web Category: Revenue Value: 186,810M See card details 1 card close to limit 300,000,000 Total Visits 250,000,000 Under-driven Purchases 200,000,000 Offer-driven Purchases Top Buyers 150,000,000 Request Visits 100,000,000 Web Large Charges Off-Price Stores 7 charges in this period 50,000,000 0 Catalog Spend by expense category Rewards Information 100,000,000,000 Location Income Current Conversion % <15k 3.92% 15k-25k 3.92% 25k-50k 3.93% 50k+ 3.79% <15k 3.00% 15k-25k 3.09% 25k-50k 3.00% 50k+ 2.99% Other Conversion % Other Trend Reporting Rural 80,000,000,000 54.34% 54.32% City Special offers just for you 50+ 60,000,000,000 54.25% 35-50 47.79% 39.69% 25-35 40,000,000,000 39.67% 16-25 39.67% 36.45% Trend and per-channel Ranking Current, Last, Last Year s Quarter 20,000,000,000 0 <15k 15k-25k 25k-50k 50k+ Desktop Highest Scalability Analysis January 6, 2006 Page 1 of 2 Spreadsheets, Text Files Operational Databases Salesforce.com Printers Complete Security Predictive Analytics 6/15/2009 All Data Sources Industrial Strength All Styles of BI All Interfaces Accessing All Enterprise Data High Performance Delivered Even at the Highest Scale Evolving Requirements Fully Supported Out-of-the-Box Information Delivered Where and When Users Need It 11
ipad 1:55 PM 100% The Platform for Healthcare Business Intelligence MicroStrategy Mobile Business Intelligence FASTER TO DEVELOP Quickly design apps that offer a superior user experience, knowing that infrastructure code such as networking, security, data management, and sensor integration is already built-in. NO CODE REQUIRED Customize the look, feel, and behavior of your app using an array of finely-designed, iphone-optimized displays and controls. MicroStrategy s intuitive point-and-click interface makes configuration easy. EASIER TO MAINTAIN Accelerate deployment of new apps and stream app updates with the MicroStrategy Mobile application platform, so users always have easy access to the latest, most up-to-date information. MicroStrategy s Extensive Platform Experience Conveys Directly to Mobile BI The MicroStrategy platform is built on one unified, organicallydeveloped architecture. This platform provides a number of critical capabilities to ensure that it is truly enterprise-class: Desktop / Laptop Mobile Rapid Development and Deployment using WYSIWYG pointand-click design in the MicroStrategy integrated development environment. High Scale and High Performance across user scale, data scale, email and application scale on the fastest, highest performing business intelligence server. x x x x Economies of Scale as the system grows with the minimum number of IT personnel and the fewest servers. Windows Office Portals Browser iphone ipad BlackBerry Write once, run anywhere Flexibility from a single serviceorientated architecture to satisfy multiple devices and clients without additional integration or device-specific translation. Full Spectrum of Developer Tools Web Professional MicroStrategy Web MicroStrategy Mobile Full Spectrum of Admin Tools Enterprise Manager Openness and Extensibility via MicroStrategy s SDK and extensive library of APIs. Desktop Designer Architect MicroStrategy Transaction Services MicroStrategy Intelligence Server Command Manager Object Manager Secure Data Access Model designed to provide robust data protection using a full range of technologies and security models. Comprehensive Administrative Control consistent with mission-critical system operation. SDK Databases Cube Databases Transactional Applications Website Content Integrity Manager Unmatched Analytical Power against entire data warehouses using data mining, predictive, statistical, financial, and mathematical analyses. 12
Mobile Intelligence for the iphone, ipad, and BlackBerry ipad 1:55 PM 100% Native App Experience Purpose-built, workflow-driven apps that quickly and easily guide users through their data to discovery, analysis, or decision. Apps fully leverage mobile device capabilities, including the multi-touch interface, sensors (GPS or camera), communications (voice, email, text), and more. Enterprise Grade Designed to deliver the higher levels of performance and scalability demanded by mobile apps. MicroStrategy delivers in-memory, multi-level caching, ROLAP analytics, robust security, easy extensibility, and comprehensive administration features designed for enterprise deployments. Fast to Develop Fast, code-free app development via MicroStrategy s metadata-driven, point-and-click paradigm. Build rich, interactive BI apps in just days. Speed deployment by building once and deploying across platform to iphone, ipad, BlackBerry, browsers, Microsoft Office, or portals. 13
Visualize Patterns and Trends in Your Data An Extensive Library of Graphs Time Series Visualizations Bubble Chart BoxPlot Bar and Line Chart Area and Line Chart 3D Bar Graph Histogram Gantt Chart Line Chart Radar Chart Waterfall Chart 14
Capabilities Finally Made Possible with Mobile Technology Camera Snap barcodes to use as inputs for your analysis Visual Information Scan patients identification and allergy information ipad 1:55 PM 100% Track medications and medical supplies Use visual information in your analyses or to share with patients and colleagues at the point of care 15
Act on Information MicroStrategy Transaction Services From Insight to Action Monitoring your organization s performance in the palm of your hand is a powerful business capability. Interacting with that information to approve requests, submit orders, change plans, and capture information at the moment of insight takes that power to a new level. ipad 1:55 PM 100% MicroStrategy Transaction Services lets people act on business information from a mobile device such as the ipad and iphone, as well as from a dashboard on any web browser. 16
Empower Your Staff to Take Action on the Move Move Forward. Request Management in Real Time. ipad 1:55 PM 100% Review all business items requiring your action Approve requests based on information presented Deny requests at the tap of a button Reassess ongoing requests by asking the requestor for more information 17
Partners in Healthcare Provider Solutions Strong Partnerships with Over 200 World-Class Providers System Integrators Found from website Modify PMS The business intelligence experts. Applications PMS 200 Red PMS 424 Gray Database / Technology The Data Virtualization Gold Standard 18
What MicroStrategy Customers are Saying: The Buzz Actionable Information to Provide Phenomenal Care With actionable information, our leadership will be able to better understand root causes, exceptions, and trends to help us continually improve operations to ensure performance excellence and phenomenal care. - Saint Elizabeth Health Care Better, More Insightful Research In the Fight Against Cancer Through our iport application, powered by MicroStrategy, Cancer Care Planners, clinicians, and physicians across the province have access to a variety of standard reports which allow them to better understand cancer mortality/survival rates and projections, new causes of cancer, preventive oncology support, cancer research, quality performance, and guideline concordance. The system is enabling our personnel to deliver better, more insightful research and a higher level of care for our patients. - Cancer Care Ontario Reducing Hospital Supply Costs with MicroStrategy Mobile Hospitals, under constant pressure to offset declining margins and shrinking reimbursements, now have mobile access to continually retrieve and monitor important information on supply prices, and also compare that price to market trends. From the perspective of the buyer, more actionable information means speedier analytical decisions to serve patients, improve operational efficiencies, and implement new savings opportunities. The more information a hospital has access to, the more power it has to make decisions that improve the bottom line. - Novation Helping Hospitals Reach Top Tier Performance Our research shows that top performing organizations separate themselves from their peers by their ability to quickly diagnose the root cause of recurring problems and issues and spend time not on diagnosis but on driving to solutions. Our business intelligence membership programs -- which include our distinctive business intelligence tools on MicroStrategy s platform as well as our best practice research and domain expertise to drive ongoing improvement -- really help our member hospitals reach and maintain the top tier of performance. - The Advisory Board 19
Join our LinkedIn Group: linkd.in/microstrategy Follow us on Twitter: twitter.com/microstrategy Like us on Facebook: facebook.com/microstrategy Copyright Information All Contents Copyright 2011 MicroStrategy Incorporated. All Rights Reserved. Trademark Information MicroStrategy, MicroStrategy 6, MicroStrategy 7, MicroStrategy 7i, MicroStrategy 7i Evaluation Edition, MicroStrategy 7i Olap Services, MicroStrategy 8, MicroStrategy 9, MicroStrategy Distribution Services, MicroStrategy MultiSource Option, MicroStrategy Command Manager, MicroStrategy Enterprise Manager, MicroStrategy Object Manager, MicroStrategy Reporting Suite, MicroStrategy Power User, MicroStrategy Analyst, MicroStrategy Consumer, MicroStrategy Email Delivery, MicroStrategy BI Author, MicroStrategy BI Modeler, MicroStrategy Evaluation Edition, MicroStrategy Administrator, MicroStrategy Agent, MicroStrategy Architect, MicroStrategy BI Developer Kit, MicroStrategy Broadcast Server, MicroStrategy Broadcaster, MicroStrategy Broadcaster Server, MicroStrategy Business Intelligence Platform, MicroStrategy Consulting, MicroStrategy CRM Applications, MicroStrategy Customer Analyzer, MicroStrategy Desktop, MicroStrategy Desktop Analyst, MicroStrategy Desktop Designer, MicroStrategy ecrm 7, MicroStrategy Education, MicroStrategy etrainer, MicroStrategy Executive, MicroStrategy Infocenter, MicroStrategy Intelligence Server, MicroStrategy Intelligence Server Universal Edition, MicroStrategy MDX Adapter, MicroStrategy Narrowcast Server, MicroStrategy Objects, MicroStrategy OLAP Provider, MicroStrategy SDK, MicroStrategy Support, MicroStrategy Telecaster, MicroStrategy Transactor, MicroStrategy Web, MicroStrategy Web Business Analyzer, MicroStrategy World, Application Development and Sophisticated Analysis, Best In Business Intelligence, Centralized Application Management, Information Like Water, Intelligence Through Every Phone, Intelligence To Every Decision Maker, Intelligent E-Business, Personalized Intelligence Portal, Query Tone, Rapid Application Development, MicroStrategy Intelligent Cubes, The Foundation For Intelligent E-Business, The Integrated Business Intelligence Platform Built For The Enterprise, The Platform For Intelligent E-Business, The Scalable Business Intelligence Platform Built For The Internet, Industrial-Strength Business Intelligence, Office Intelligence, MicroStrategy Office, MicroStrategy Report Services, MicroStrategy Web MMT, MicroStrategy Web Services, Pixel Perfect, Pixel-Perfect, MicroStrategy Mobile, MicroStrategy Integrity Manager and MicroStrategy Data Mining Services are all registered trademarks or trademarks of MicroStrategy Incorporated. All other company and product names may be trademarks of the respective companies with which they are associated. Specifications subject to change without notice. MicroStrategy is not responsible for errors or omissions. MicroStrategy makes no warranties or commitments concerning the availability of future products or versions that may be planned or under development. Patent Information This product is patented. One or more of the following patents may apply to the product sold herein: U.S. Patent Nos. 6,154,766, 6,173,310, 6,260,050, 6,263,051, 6,269,393, 6,279,033, 6,567,796, 6,587,547, 6,606,596, 6,658,093, 6,658,432, 6,662,195, 6,671,715, 6,691,100, 6,694,316, 6,697,808, 6,704,723, 6,741,980, 6,765,997, 6,768,788, 6,772,137, 6,788,768, 6,798,867, 6,801,910, 6,820,073, 6,829,334, 6,836,537, 6,850,603, 6,859,798, 6,873,693, 6,885,734, 6,940,953, 6,964,012, 6,977,992, 6,996,568, 6,996,569, 7,003,512, 7,010,518, 7,016,480, 7,020,251, 7,039,165, 7,082,422, 7,113,993, 7,127,403, 7,174,349, 7,181,417, 7,194,457, 7,197,461, 7,228,303, 7,260,577, 7,266,181, 7,272,212, 7,302,639, 7,324,942, 7,330,847, 7,340,040, 7,356,758, 7,356,840, 7,415,438, 7,428,302, 7,430,562, 7,440,898, 7,486,780, 7,509,671, 7,516,181, 7,559,048, 7,574,376, 7,617,201, 7,725,811, 7,801,967, 7,836,178, 7,861,161, 7,861,253 and 7,881,443. Other patent applications are pending. 20 MicroStrategy Incorporated 1850 Towers Crescent Plaza Vienna, VA 22182 1.888.537.8135 www.microstrategy.com Copyright 2011. All rights reserved. COLL-0991 0311 MOBILE INTELLIGENCE