Services Overview ShoreTel Network Services Portfolio SOLUTION BRIEF SIMPLIFYING COMMUNICATIONS FOR THE WAY PEOPLE WORK TODAY This comprehensive portfolio of data networking services includes Network Design Validation, Assessment, WLAN, and Network Diagnostics. Today more and more organizations are deploying productivity-enhancing solutions like VoIP, mobility and unified communications. But many of these enterprises do not have IT department resources to meet the demands of a smooth migration including planning, design and implementation of a corporate data network optimized to support these advanced applications. Leveraging the proven methodology and best practices from ShoreTel Professional Services and our Champion Certified Partners, the Network Services Portfolio provides advanced networking services to help customers ensure their IP networks are designed and configured for optimum performance to support their ShoreTel IP Phone, ShoreTel Mobility or ShoreTel Unified Communications solutions. Providing customers with the flexibility of choices, ShoreTel Network Services are offered as remote or on-site and can be bundled with other ShoreTel installation services. Overview Network Design Validation Provides ShoreTel validation of voice design requirements and data networking best practices for a customer or ShoreTel Champion Certified Partner-designed corporate data network to successfully carry ShoreTel Unified Communications VoIP traffic. Applicable for new or existing customer sites prior to a ShoreTel VoIP deployment, characteristics and features of ShoreTel Network Design Validation include: Covers up to 500 phones and/or up to 5 sites. Over 500 phones and/or 5 sites available as custom quote. Identify data networking equipment that needs to be replaced, reconfigured or upgraded to support ShoreTel VoIP installation. Verify network architecture and/or configurations for proper design and Quality of Service requirements. Provides comprehensive analysis with recommendations for configuration and design BENEFITS Business continuity confirm the network is optimally configured for support of ShoreTel solution Reduce deployment Improve speed and efficiency of migration Quality assurance validate the network has the capacity to support the planned installation
enhancements as needed. Offered as a ShoreTel remote service only. Installation services, ShoreTel will not make Assessment Provides active testing to determine if existing customer data network infrastructure can successfully carry VoIP traffic. Applicable for existing customer sites prior to a ShoreTel VoIP deployment, characteristics and features of ShoreTel Assessment include: Active testing across the data network with simulated VoIP traffic. Test private WAN connections (e.g. carrier provided MPLS) in multi-site deployment for proper Quality of Service configuration and performance across carrier network. Provide comprehensive analysis with recommendations for configuration enhancements as needed. Offered as a ShoreTel remote service only. Installation services, ShoreTel will not make WLAN Assessment Provides active testing of new or existing Wi-Fi data network coverage to determine if the customer Wi-Fi network meets standard wireless measurement thresholds to successfully carry VoIP traffic. Applicable for new or existing customer site deployments, characteristics and features of the ShoreTel WLAN Assessment Service include: Covers first 15,000 sq. ft., unlimited APs (access points). Service offering can be scaled to include additional blocks of 15,000 sq. ft. and unlimited APs (access points) as needed. Active heat-map testing across Wi-Fi coverage area. Provides comprehensive analysis with recommendations for configuration enhancements to the WLAN network as needed. Offered as a remote or on-site ShoreTel service. Installation services, ShoreTel will not make Travel and expenses not included in on-site option, customer T&E quote required. Network Service Description Onsite Network Design Validation Provides ShoreTel validation of voice design requirements and data networking best practices for the customer data network to successfully carry VoIP traffic. No Assessment Provides active testing to determine if the existing customer data network infrastructure can successfully carry VoIP traffic. No WLAN VoIP Readiness Assessment Provides active testing of new or existing Wi-Fi data network coverage to determine if the customer Wi-Fi network meets standard wireless measurement thresholds to successfully carry VoIP traffic. Provides full or partial discovery, design, install, configure, test and hand-off a new or existing corporate data network infrastructure that can successfully carry VoIP traffic. No Network Diagnostics ShoreTel Network Services will conduct a Data Network Root Cause Analysis on the customer data network using all necessary tools and resources available. The completed Data Network Root Cause Analysis provides specific and actionable recommendations that can be used by the customer, partner or the ShoreTel offering to resolve the issue.
ShoreTel Network Services will partially or fully discover, design, install, configure, test and hand-off a new or existing customer corporate data network infrastructure that can successfully carry VoIP traffic. Applicable for new or existing customer site deployments, characteristics and features of the ShoreTel service include: Pricing scales with the number of primary-use IP Phones (i.e. handset or softphone) on a persite basis. Actual invoiced primary-use IP Phone count determined at end of deployment. Identify data networking equipment that needs to be replaced, reconfigured or upgraded to support ShoreTel VoIP installation. Verify network architecture and/or configurations for proper design and Quality of Service requirements. Design and deployment of partner provided and ShoreTel approved data network equipment (e.g. L2/L3 switches, router, firewall, MPLS, Internet connectivity, WLAN). Configuration for only voice and data VLANs per site. Configuration for WLAN VLAN(s) if WLAN controller(s) and APs (access points) are deployed. Redundant configurations where applicable. Customer specified, short-term port capacity growth above install user base. Offered as a remote ShoreTel service.on-site service available with custom quote. Any uncommon or special data network configuration for unrelated data applications that require additional configuration above the typical data network infrastructure on the data VLAN. Hardware not on the ShoreTel approved data network equipment list. Server deployments. Post-installation data networking maintenance support. Setup of data network monitoring tools such as SNMP, S-Flow, Net-Flow, etc. Rack and stack or physical connections of equipment (i.e. remote support only). Training. ShoreTel purchase/resale of non-shoretel equipment and/or shipping. Network Diagnostics ShoreTel Network Services will conduct a Data Network Root Cause Analysis on the customer data network using all necessary tools and resources available. The completed Data Network Root Cause Analysis provides specific and actionable recommendations that can be used by the customer or their partner to resolve the issue. Applicable for existing customer site deployments, characteristics and features of ShoreTel Network Diagnostics include: Active testing across data network with simulated or actual VoIP traffic. Identify data networking equipment that needs to be replaced, reconfigured or upgraded to support ShoreTel VoIP installation. Verify network architecture and/or configurations for proper design and Quality of Service requirements. Test private WAN connections (e.g. carrier provided MPLS) in multi-site environment for proper QoS configuration and performance across the carrier network. Provides comprehensive analysis with recommendations for configuration enhancements to resolve identified problems. If the problem is identified to be a ShoreTel issue, no charges will be incurred. Travel and expenses for one site included. Custom T&E quotes are available for multiple on-site services (i.e. on-site support only). Offered as a remote or on-site ShoreTel service. Remediation services, ShoreTel will not make
Proven service delivery lifecycle ShoreTel Network Services Portfolio ensures that all companies receive the technical support they need to optimize, deploy and maintain ShoreTel VoIP, mobility and UC deployments over the entire product lifecycle. Lifecycle Overview 4. Optimization Realize ROI, Peak Efficiency, & Productivity 1. Pre-deployment Consulting Strategic, Operational & Technical Requirements Analysis Network Services 3. Operational Management Maintenance, Support, Stability & Business Continuity 2. Deployment Site Readiness Discovery Design Implementation Cutover &Training Ordering information, guidelines, and procedures SKU Name Description 92483 1-10 Phones Network design/configure/install, remote. Single site, 1-10 phones. Includes at least 1 firewall, 1 92484 11-25 Phones Network design/configure/install, remote. Single site, 11-25 phones. Includes at least 1 firewall, 1 92485 26-50 Phones Network design/configure/install, remote. Single site, 26-50 phones. Includes at least 1 firewall, 1 92486 51-75 Phones Network design/configure/install, remote. Single site, 51-75 phones. Includes at least 1 firewall, 1 92487 76-100 Phones Network design/configure/install, remote. Single site, 76-100 phones. Includes at least 1 firewall, 1 92488 101-150 Phones Network design/configure/install, remote. Single site, 101-150 phones. Includes at least 1 firewall,
SKU Name Description 92489 151-200 Phones Network design/configure/install, remote. Single site, 151-200 phones. Includes at least 1 firewall, 92490 201-300 Phones Network design/configure/install, remote. Single site, 201-300 phones. Includes at least 1 firewall, 92491 301-500 Phones Network design/configure/install, remote. Single site, 301-500 phones. Includes at least 1 firewall, 92492 501-750 Phones Network design/configure/install, remote. Single site, 501-750 phones. Includes at least 1 firewall, 92493 751-1000 Phones Network design/configure/install, remote. Single site, 751-1000 phones. Includes at least 1 firewall, 1 core L3 switch, multiple L2 PoE switches, 1 managed services router & 1 WLAN controller with 92494 Network Design Validation, 1-500 Phones Network Design Validation,. Up to 500 phones and 5 sites. Assures network design fully supports ShoreTel voice & video. Includes review of network schema & configs, written report, and conf call to discuss results. 92495 Network Diagnostic Service, 1-500 Phones Network Diagnosis,. Up to 500 phones & 5 sites. Includes isolation & characterization of data network issues, excludes remediation. No charge for first 500 phones & 5 sites if behavior is caused by ShoreTel system. 92496 Network Diagnostic Service, On-site 1-500 Phones Network Diagnosis, On-site. Up to 500 phones/5 sites. Isolation & characterization, no remediation. No charge except travel for 1st 500 phones/5 sites if behavior caused by ShoreTel system. US/Canada only. Custom quote if Int'l or over 500 phones/5 sites. 92497 Network Services Custom Non-standard Network Services work. Requires custom quote. 97141 WLAN Assessment, On-site On-site. Up to 15,000 sq. ft. total, unlimited APs. T&E charges not included, additional T&E for multiple sites. 97142 WLAN Assessment, On-site, Additional Coverage On-site. Up to 15,000 sq. ft. additional coverage for WLAN VoIP readiness assessment, unlimited APs. Must be ordered with SKU 97141. T&E charges not included, additional T&E for multiple sites. 97143 WLAN Assessment,. Up to 15,000 sq. ft. total, unlimited APs. Customer/partner conducts all on-site activity. 91072 Assessment. Includes 1-2 test agents and project report. 91057 Assessment, Additional Test Agent, 3-10 1 additional test agent for Assessment, 3-10 agents total. Must be ordered with SKU 91072. 91058 Assessment, Additional Test Agent, 11 Or More 1 additional test agent for Assessment, 11 or more agents total. Must be ordered with SKU 91072 (quantity 1) and SKU 91057 (quantity 8).
Features and benefits for channel partners ShoreTel Network Services Portfolio offers great value to ShoreTel customers as well as ShoreTel partners. With these new offerings, ShoreTel partners will benefit from: Increased knowledge-sharing of best practices from ShoreTel to partners Added revenue and margins Increased productivity by freeing up partner resources used to handle escalations Customer loyalty Resources and related documents ShoreTel AN10326 - Data Network Best Practices for ShoreTel VoIP http://support.shoretel.com/kb/downloads/ AN10326.pdf More information For additional information please contact your ShoreTel Champion partner or the Network Services team at netservices@shoretel.com ShoreTel, Inc. (NASDAQ: SHOR) is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity. World Headquarters 960 Stewart Drive Sunnyvale, CA 94085 USA shoretel.com +1 (800) 425-9385 Toll Free +1 (408) 331-3300 Tel +1 (408) 331-3333 Fax EMEA Inspired Easthampstead Road Bracknell, RG12 1YQ +44 (0) 1344 208800 Tel APAC 8 Temasek Boulevard#41-03 Suntec Tower 3 Singapore 038988 +65 6517 0800 Tel Copyright 2015 ShoreTel. All rights reserved. The ShoreTel logo and ShoreTel are registered trademarks of ShoreTel, Inc. in the United States and/or other countries. All other copyrights and trademarks herein are the property of their respective owners. Specifications are subject to change without notice. Part #850-1385-01-0615