INSURANCE & INSPECTION 1 INSURANCE & INSPECTION PROTECTING YOUR CUSTOMERS TOGETHER ABOUT INSPECTION SERVICES TECHICAL SERVICES COVER With Zurich s 80 years inspection insight and 50 years experience writing engineering insurance, we offer a comprehensive suite of products, broker support and an award-winning, seamless claims service. APPETITE CLAIMS UPSELL CTRL F Find what you re looking using Ctrl F to search this guide PORTFOLIO TRANSFER CONTACTS
ABOUT 2 OUR PROPOSITION NATIONWIDE INSPECTIONS Engineering inspections are an essential aspect of ensuring the safety of your customer s plant and machinery. Our nationwide team of over 550 engineers ensure you can trust us to get it right. AWARD-WINNING CLAIMS Our Engineering claims team are experts in the specific issues that arise from Engineering risk claims, particularly working with the police to recover stolen plant and the impact of plant failure claims. HELP IDENTIFY PLANT Zurich s powerful web-based guide helps you identify plant and machinery, view statutory and regulatory requirement and inspection frequency. Technical inspection factsheets are also available to share with your customers. 4 MILLION INSPECTIONS Our large and mobile workforce enables us to carry out nearly 4 million inspections a year - it is one of the key reasons Zurich consistently has the lowest overdue inspection rate in the industry. LOCAL UNDERWRITERS With the experience and specialist engineering underwriting teams in London, Croydon, Birmingham, Manchester, Leeds and Glasgow who are empowered to make decisions and may help you write more engineering business. LABORATORY Zurich s laboratory is UKAS accredited for a range of tests and staffed with welding engineers, metallurgists, chemists and technicians. INSPECTION SERVICES
INSPECTIONS SERVICES 3 INSPECTION SERVICES Recommending the right provider for inspections is vital. Accidents due to overdue inspections can lead to serious legal action for your customers and even jail terms. When it comes to inspections, our experienced team of local development underwriters will support you to write tailored and potentially complex inspection programmes. PRESSURE SYSTEMS Owners and users of pressure plants must establish safe working practices for their systems. Our surveyors can help by producing a written scheme of examination electronically free of charge via our CRIMSON reporting system. LOCAL EXHAUST VENTILATION EQUIPMENT Businesses are legally obliged to assess and control the exposure of hazardous materials to their workforce contractors and visitors to their premises. Our surveyors will identify any potential faults or weaknesses, in line with statutory inspection requirements. MACHINERY LIFT AND CRANE All businesses in the UK that have lifting plant and undertake lifting operations must be inspected by an independent third party to comply with legislation. As Zurich is a UKAS accredited inspection body, our engineer surveyors can undertake the in-service examinations to identify faults or defects associated with failure of mechanical components. ELECTRICAL INSTALLATIONS AND PORTABLE APPLIANCE TESTING Employers have a duty of care to ensure all electrical systems are safe to use. We help customers meet this duty of care through our electrical inspection services, making it easy for them to stay compliant, whatever the size or their business. GENERAL WORK EQUIPMENT Business owners must ensure people s safety when operating work equipment and machinery, from production lines to escalators and roller shutter doors to dump trucks. Our surveyors will work with customers risk assessments on all relevant equipment and carry out periodic in service inspection. TECHNICAL SERVICES
TECHNICAL SERVICES 4 TECHNICAL SERVICES LABORATORY Zurich s laboratory is UKAS accredited for a range of tests and staffed with welding engineers, metallurgists, chemists and technicians offering the following expert services. WELDING QUALIFICATION SERVICES We witness, test and certify welding qualifications, vital to retaining industry quality requirements for product standards and legalities. Testing is to all major international and national standards. MATERIALS TESTING AND METALLURGICAL SERVICES Materials testing is essential for quality control measure, product standard requirements or even re-certification of a material. Our technologists can discuss any testing or failure investigation requirements. Our laboratory is UKAS accredited for a range of tests. WELDING AND CONSULTANCY Qualified welding engineers can identify specific contract and product standard requirements as well as helping develop the necessary welding qualification testing programmes. Zurich also assist in satisfying the requirements for authorised welding co-ordinators for particular contracts. COVER
COVER 5 COVER To help you grow your business we can give you the support you need to identify more opportunities and recommend cover to your customers. You can discuss risk features, insurance and inspection programmes with our knowledgeable underwriters giving you the expert insight you need when talking to your customers. COMPUTER CONTRACT WORKS MACHINERY BREAKDOWN & MACHINERY LOSS OF PROFITS REAL ESTATE PROTECTION ELECTRONIC EQUIPMENT PLANT PROTECTION
COVER COMPUTER 6 COMPUTER Zurich Computer cover recognises that computers and emerging technologies are essential to modern business. That s why we offer complete cover for all types of computer equipment, as well as the additional costs of reinstating lost data or records. COMPLETE COVER Cover for all types of computer equipment and protection of specified items only. Cover for additional expenditure incurred including the increased cost of working and recompiling or restoring data. Cover for extra expense incurred due to electricity or telecommunications failure linked to computer equipment. Extends to include computers in transit worldwide, limited to 5,000 for theft and 25,000 of all other losses. Bespoke, flexible cover, written specifically for the insured. No proposal form required EXCLUSIONS AND LIMITATIONS Theft from premises unless through forcible or violent entry or exit Theft from premises unless protected by an approved alarm system. This cover can be finetuned to suit customer requirements Loss or damage to equipment left in vehicles unless locked in a suitable container Normal wear and tear WHERE WE EXCEL Erasure, destruction, corruption or distortion of software including virus and malicious erasure Total loss covering portable computers worldwide up to set limits CONTRACT WORKS
COVER CONTRACT WORKS 7 CONTRACT WORKS Thefts from site, damage in transit and fire damage are typical claims for contractors machinery that Zurich covers each year. We know the risks installation contractors face and we can cover breakdown during testing and commissioning on new equipment. Cover for Hired-in plant not only covers the legal liability for the loss or damage to plant but also covers the continuing hire charges that may be incurred. CONTRACTORS PLANT & HIRED-IN PLANT Zurich s Contractors plant cover is all-risks cover, cover for contractors owned plant of all types. Cover for Hired-in machinery Cover is assessed individually due to the complexity of hiring in. If fire writes off an expensive piece of contractor s plant, it can take months to replace. Zurich accepts the legal liability to continue paying hire charges, sometimes exceeding the cost of the new machine. CLAIMS EXAMPLES HIRED-IN MACHINERY We understand the complexities of hiring in when assessing the type and amount of cover needed. For example, a large expensive item of contractors plant is hired in for a prestigious job. If fire writes off this piece of plant, a replacement takes months to source as it s a very specialist piece of kit. In this time, the company is legally obliged to continue paying hire charges, and these charges sometimes exceed the actual value of the machine. If the company isn t fully covered, it can have a huge financial impact. We make sure that sums insured are adequate for this legal liability cover. CONTRACT WORKS MACHINERY This policy is designed for installation contractors rather than building trades so it includes breakdown cover and testing/commissioning. We cover losses, such as an MRI scanner dropped during installation, generator breakdown during testing, accidental damage to switchgear, new bottling line damaged during installation and tank collapse during assembly. WHERE WE EXCEL Marine transit within the Europe available as additional cover We work to understand each customer s business, the contract conditions, responsibility to subcontractors, past experience etc, and use information gained to influence our pricing. We can write single project contracts and have the capacity to provide large limits. We also write Engineering covers in isolation or tailoring cover as part of a package solution. We recognise customer endeavours to improve security, especially in relation to contractors plant, by way of discounts, excess levels and bonuses. MACHINERY BREAKDOWN & MACHINERY LOSS OF PROFITS
COVER MACHINERY BREAKDOWN & MACHINERY LOSS OF PROFITS 8 MACHINERY BREAKDOWN & MACHINERY LOSS OF PROFITS Zurich is your customers shield against the inevitable business interruption and financial loss when machinery fails. We cover machinery for unexpected damage through breakdown or accident, as well as the loss of profits or revenue and increased costs of working. MACHINERY MOVEMENT Flexible cover against damage during specified operations such as dismantling, erection, lifting, lowering, transit and re-siting of plant and machinery. MACHINERY BREAKDOWN AND LOSS OF PROFITN These policies provide cover for breakdown or accidental damage (or breakdown only) to machinery and loss of gross profit or revenue as a result of the stoppage. These covers can also be extended to include loss of gas, electricity and water if required. DETERIORATION OF STOCK Provides cover for loss of, or damage to goods in cold storage following breakdown or accidental damage to refrigeration units or the escape of refrigerant gases. Goods may be frozen, refrigerated or in a controlled atmosphere and are products such as medicines, drugs and vaccines, as well as foodstuffs. REAL ESTATE WHERE WE EXCEL Zurich underwriters to help you cross-sell this cover to your customers
COVER REAL ESTATE PROTECTION 9 REAL ESTATE PROTECTION Based on Zurich Engineering s standard Inspection and Plant Protection policy with enhanced cover. REAL ESTATE Sudden and unforeseen damage to building services (including breakdown and pressure explosion) 500,000 limit Own surrounding property damage (following pressure explosion) 1,000,000 limit Increased cost of working 250,000 limit Loss of rent 100,000 limit Storage tank contents 25,000 Hired-in plant at premises and en route to and from only 25,000 limit Lifted goods 5,000 limit ELECTRONIC EQUIPMENT
COVER ELECTRONIC EQUIPMENT 10 ELECTRONIC EQUIPMENT COVER Specialist electronic equipment cover for electrical breakdown, malicious damage and theft worldwide. Suitable for all types of equipment and prospects including; TV/broadcast, medical equipment and office equipment for healthcare, sciences, sports and leisure and the entertainment industries. WHERE WE EXCEL Here are some examples of how our claims service delivers to our customers. Our expert underwriting team understand this type of risk and use their experience to price premiums competitively Worldwide cover for equipment on the move Flexible cover and excess Dedicated claims team and speedy settlement 1. DAMAGE High value camera equipment was damaged during a flight back from a shoot in Argentina. Fault confirmed as pixel errors due to electronic failure. Unit had to be sent to Sony in Japan for specialised repair. A claim for 14,000 was settled. 2. THEFT OF ELECTRONIC SURVEYING EQUIPMENT A customer suffered the loss of specialist surveying equipment when one of their vehicles was broken into during the night. The vehicle was parked on a quiet street outside an employee s house in readiness for an early start. A claim for 29,738 was settled. 3. LOSS OF SIX AIRCRAFT WEIGHING PLATFORMS IN TRANSIT Following completion of a contract in Stockholm, our customer arranged for their weighing platforms to be returned to their premises in the UK using a freight company. Their crate was initially offloaded at the freight company s main distribution depot. However whilst our customer was invoiced by the freight company for the carriage of goods, their consignment did not arrive. The freight company was unable to locate the consignment. A claim for 42,700 was settled. PLANT PROTECTION
COVER PLANT PROTECTION 11 PLANT PROTECTION Plant, machinery and equipment that require inspection are found in many different work situations and industries. This policy covers plant such as heating, hot water, air conditioning, ventilation, refrigeration, electrical, lifts, escalators and fork lift trucks against unexpected damage. Plant protection insurance refers to sudden and unforeseen damage, including breakdown of lifting and electrical plant, and explosion and collapse of pressure plant. Other covers available are own surrounding property, lifted goods and storage tanks. Cover may be restricted to explosion and collapse, extraneous damage or breakdown only. It is written in conjunction with a plant inspection service to enable compliance with statutory regulations. Theft and fire perils are excluded. WHERE WE EXCEL To identify commercial plant and its statutory inspection requirements, don t forget to use Zurich s Online Plant Guide Use it to work out when customers legal inspections are due, get in front of them and advise them. 1. FAILURE OF A REFORMER Substantial damage was caused at a nickel refinery following a power spike. A short power failure to the plant caused a malfunction in the control system of a Steam Reformer, which left a kiln on full power. The resulting overheat caused damage to a kiln, reformer tubes and downstream equipment. Repairs were prolonged due to local issues and the claim was eventually finalised in excess of 400,000. THE COVERS AVAILABLE ARE: Sudden and unforeseen damage which includes: Own surrounding Property Increased Cost of Working Hired-in Machinery Lifted Goods Storage Tank Contents Loss of Rental Income Zurich s Online Plant Guide Giving you the ability to dovetail risks and perils with other classes of business Worldwide cover for equipment on the move Specialist underwriting and competitive pricing Flexible cover and excess Dedicated claims team and speedy settlement if appropriate 2. DAMAGE CAUSED TO FIRE-TUBE BOILER INSTALLED IN A BREWERY There are two identical steam boilers at the plant. On changing the operational mode from one boiler to another, the operator forgot to switch the feedwater- pump to the appropriate control system. Consequently, the pump was not activated when the water level fell. Under normal circumstances, the low-level water safety device would automatically shut down the plant. In this case, it failed. This caused cracking of the fire-tube boiler as a result of overheating. Claim paid of 35,000. APPETITE
APPETITE 12 APPETITE Zurich has a broad appetite for writing almost any industry including: MANUFACTURING PROFESSIONAL & BUSINESS SERVICES TECHNOLOGY REAL ESTATE FOOD & BEVERAGE RETAIL SPORTS / LEISURE / ENTERTAINMENT AUTOMOTIVE TRANSPORT & LOGISTICS FACILITIES MANAGEMENT CLAIMS
CLAIMS 13 CLAIMS Engineering insurance claims present unusual challenges that require specific claims knowledge. Our Engineering claims team are experts in the specific issues that arise from Engineering risk claims, particularly working with the police to recover stolen plant and the impact of plant failure claims. We make sure we keep it simple for brokers and customers, through: A single claim reporting number A specialist UK based Engineering claims team with dedicated customer handlers Defending claims can also be a difficult and costly business. That s why we have specialist teams to help by providing: Access to a wide range of specialist suppliers Expertise in handling claims arising from nonstandard risks A Major Incident Manager to help manage high profile incidents Advanced and appropriate technical expertise Hand-picked expert legal partners Access to in-house specialist engineers and risk surveyors Claims Account Managers (CLAMs) for our larger customers Our Strategic Claims team lobby government and the insurance industry to ensure that both the views of customers and our own are heard. UPSELL
UPSELL 14 UPSELL Better protection for your customers, new revenue streams for you. All your existing customers have some kind of plant or machinery. For complete peace of mind, have you considered upselling: Computer insurance All Risks cover for all types of computer cover Deterioration of stock - cover for loss of or damage to goods in cold storage Electronic equipment - All risks cover, including breakdown, for low and medium power electrical equipment. Hired-in Machinery Inspection contract and plant Machinery accidental damage Machinery advance loss of profits Machinery loss of profits Machinery movement Machinery sudden and unforeseen Real estate Plant protection Contractors plant Hired plant Full cover in respect of insured versus insured actions, other than in the USA where limitations apply Cover for legal representation at any proceedings subject to our written consent Product enhancements now include Entity, Employment Practice Liability and Corporate Manslaughter. PORTFOLIO TRANSFER
PORTFOLIO TRANSFER 15 PORTFOLIO TRANSFER Did you know that increasing numbers of brokers are transferring their portfolios to Zurich? Zurich has completed more than 100 portfolio transfers, totalling over 80m. These brokers are benefitting from the flexibility, convenience and tailored experience. 100% of these relationships have gone on to renew. Our simplified and fast track portfolio transfer process enables you to generate more income and raise your business to new heights. Why brokers are moving portfolios to Zurich Zurich has a large regional presence across the UK, with access to decision-makers Specialist legal teams and a claims experience that s second to none single point of contact on portfolio transfers mutual understanding of your business and customers needs. We look at the complete picture and can accommodate bespoke business needs Zurich is AA- rated the stability you d expect from one of the world s leading insurers. CONTACTS
CONTACTS 16 CONTACTS Engineering Development Underwriters: BRISTOL Stephen Watters stephen.watters@uk.zurich.com Mobile: 07875 885869 LONDON Naomi Godwin naomi.godwin@uk.zurich.com Mobile: 07875 887254 CROYDON Richard Turner richard.l.turner@uk.zurich.com Mobile: 07875 885715 LEEDS Shaun Armstrong shaun.armstrong@uk.zurich.com Mobile: 07879 667421 Other Engineering Contacts: DEVELOPMENT MANAGER UK Jason Knowles jason.knowles@uk.zurich.com Mobile: 07771 838391 MANCHESTER Tom Gray thomas.gray@uk.zurich.com Mobile: 07788 568302 BELFAST Michael Smyth michael.smyth@uk.zurich.com Mobile: 07748 761055 GLASGOW Douglas Creevy douglas.creevy@uk.zurich.com Mobile: 07818 457540 BIRMINGHAM Georgina Petrou georgina.petrou@uk.zurich.com Mobile: 07841 562897 MAJOR CUSTOMER MANAGER John Hartigan john.hartigan@uk.zurich.com Mobile: 07771 618971 REAL ESTATE Heidi Clark heidi.clark@uk.zurich.com Mobile: 07875 885620
17 Zurich Management Services Limited Registered in England and Wales no. 2741053 Registered Office: The Zurich Centre, 3000 Parkway, Whiteley, Fareham, Hampshire PO15 7JZ Zurich Insurance PLC A public limited company incorporated in Ireland. Registration No. 13460. Registered Office: Zurich House, Ballsbridge Park, Dublin 4, Ireland. UK Branch registered in England and Wales Registration No. BR7985. UK Branch Head Office: The Zurich Centre, 3000 Parkway, Whiteley, Fareham, Hampshire PO15 7JZ. Zurich Insurance plc is authorised by the Central Bank of Ireland and subject to limited regulation by the Financial Conduct Authority. Details about the extent of our regulation by the Financial Conduct Authority are available from us on request. These details can be checked on the FCA s Financial Services Register via their website www.fca.org.uk or by contacting them on 0800 111 6768. Our FCA Firm Reference Number is 203093. Copyright Zurich Insurance plc 2014. All rights reserved. Reproduction, adaptation, or translation without prior written permission is prohibited except as allowed under copyright laws.