Dallas/Fort Worth International Airport Customs and Border Protection, Transborder and Facilitation Issues September 7, 2014
At the end of 2010, 9 Airlines Flew to 40 Different International Destinations from DFW International Destinations with Scheduled Air Service at DFW Airport December 2010 9 airlines 40 international destinations 62 arriving flights per day 9,192 arriving seats per day Source: Official airline schedules for the period noted, www.diio.net
Just 4 Years Later, 18 Airlines will Offer 42% More Seat Capacity to 16 Additional International Destinations International Destinations with Scheduled Air Service at DFW Airport December 2014 18 airlines 56 international destinations 84 arriving flights per day 13,050 arriving seats per day NOTE: Destinations added since December 2010 are shown in blue. Source: Official airline schedules for the period noted, www.diio.net
Clearing Customs at DFW Airport now taking hours WFAA June 17, 2013 International passengers frustrated by DFW Customs delays WFAA July 23, 2013 4
Addressing the problem Automated Passport Control Trusted Traveler Programs Carry E-Z 560 Agreement 5
Passenger Wait Time Comparisons July 22, 2013 vs. July 22, 2014 60 50 40 30 20 10 0 Average Wait Times (All) 53 min 16 min 2013 2014 10,545 10,540 10,535 10,530 10,525 10,520 10,515 10,510 10,505 Passengers Processed 10,542 10,518 2013 2014 6
Highest Volume Day July 19, 2014 13,500 passengers processed through the International Arrivals Hall 9,450 of these passengers, or 70%, were processed through DFW s APC kiosks Average wait time: 11 minutes for the day During peak arrival time (1pm to 2pm) 2,230 passengers in the hall Average wait time was only 14 minutes 7
Automated Passport Control DFW launched its own proprietary APC system in October 2013 Initially U.S. Citizens only Canadian passengers added in December 2013 In July 2014 began processing: Lawful Permanent Residents Passengers from all 38 Visa Waiver Countries 8
Automated Passport Control Visa Waiver Program Countries Andora Denmark Iceland Luxemburg San Marino Switzerland Australia Estonia Ireland Monaco Singapore Taiwan Austria Finland Italy Netherlands Slovakia United Kingdom Belgium France Japan New Zealand Slovenia Brunei Germany Latvia Norway South Korea Chile Greece Liechtenstein Portugal Spain Czech Republic Hungary Lithuania Republic of Malta Sweden 9
Automated Passport Control English Español 한국어 Deutsch 日 本 語 Português 简 体 中 文 繁 體 中 文 हन द لعربية Français Italiano Bahasa Indonesia Nederlands Svenska Polski Русский Tiếng Việt 10
Automated Passport Control Today, over 70% of all international visitors are processed through APC 51 APC Kiosks deployed Average processing time for all passengers 14 min or less To date, over one million passengers processed using APC 11
Trusted Traveler Programs DFW partnered with CPB to aggressively market Global Entry to passengers 20 Global Entry kiosks deployed 12
Carry E-Z lanes deployed Summer 2014 Allows passengers of any nationality with no checked bags to clear CBP arrival area in one step, rather than waiting in another line for luggage Moves customers directly to the landside concourse bypassing CBP Baggage Egress Dedicated APC and Global Entry kiosks for Carry E-Z customers 13
APC, Global Entry and Carry E-Z Have Shortened Wait Times in Customs, Allowing for Easier Passenger Connections ** Approximately 2:00 to 2:30 p.m.** (Height of DFW Afternoon Arrivals Peak) 14
Impacts of Passenger Facilitation Efforts Allows CBP to move officers to process international passengers that can t use APC or Carry E-Z Speeds up processing for all international arriving passengers Speedier passenger processing creates new issues: As passengers cleared the International Arrivals Hall more quickly, CBP Baggage Egress and TSA checkpoints began to back up First, worked with airlines to ensure prompt bag delivery to baggage claim area Then worked with CBP to expand the Baggage Egress area, going from 6 to 13 officer positions Worked with TSA to add 2 more lanes at D22 TSA checkpoint (going from 4 to 6 lanes) to allow connecting passengers to re-enter the secure-side of the terminal more quickly Provides more time for connecting international passengers to shop, dine and enjoy amenities in terminals 15
US Customs and Border Protection Section 560 Reimbursable Fee Agreement and Annex In 2013, CBP created a reimbursable fee agreement program under authority of Section 560 of the Consolidated and Further Continuing Appropriations Act of 2013. The pilot program authorized CBP to enter into agreements with five ports of entry to provide new or enhanced services on a reimbursable basis. Intent: increase staffing levels and decrease wait times. DFW, HOU and MIA were the three airports selected for the pilot program. Land ports chosen to participate were the City of El Paso and a consortium of cities along the US-Mexico border in South Texas. 16
Section 560 Reimbursable Fee Agreement and Annex (Cont ) Section 560 Reimbursable Fee Agreement and Annex has been in place since December 2013. The Agreement is a blanket document for all five ports of entry The Annex describes how each port will operate under this program Five year agreement terminable upon 90 day notice The program allows airports to reimburse CBP for overtime only 560 Overtime billed in quarter hour increments CBP s ability to fulfill assignments based on availability of overtime Officers that accrue $17,500 in overtime under current pay cap restrictions placed into prorated earning status, which may limit availability of CBP personnel to provide reimbursable services 17
560 Reimbursable Fee Agreement and Annex (Cont ) Services for reimbursement Immigrations and Customs Primary Passport Control Exit/Baggage Control Potential New Service or change in existing service Passenger Cargo Irregular Operations After hours Requests Additional information CBP Baseline Meeting schedule 18
Section 560 Reimbursable Fee Agreement and Annex (Cont ) Requires close coordination between CBP and Airport Management Weekly meetings to determine plans for the following week Touch base at least twice a day to measure need for additional coverage Requires close coordination with passenger/cargo carriers Special service requests After-hours Irregular Operations, including diversions To date, DFW has reimbursed CBP for about $1.6 million 19
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Section 559 Reimbursable Fee Agreement Section 559 of the Consolidated Appropriations Act of 2014 authorized CBP to enter into 16 new reimbursable services agreements Maintains limitations at CBP-serviced airports, including a maximum of 5 airports permitted per year and limited to reimbursement of overtime costs only Airports selected to participate: Los Angeles San Francisco Orlando Las Vegas Denver 21
Customer Satisfaction 22
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