MARYLAND STATE AND REGIONAL COORDINATED TRANSPORTATION PLANS FOR SAFETEA-LU

MARYLAND STATE AND REGIONAL COORDINATED TRANSPORTATION PLANS FOR SAFETEA-LU WESTERN MARYLAND COORDINATED PUBLIC TRANSIT-HUMAN SERVICES TRANSPORTATION PLAN September 2007 Updated September 2010 Office of Local Transit Support 6 St. Paul Street Baltimore, MD 21202-1614

PREFACE The Maryland Transit Administration s (MTA) Office of Local Transit Support tasked the Regional Coordinators for the five regions in the State (Baltimore, Western, Upper Eastern Shore, Lower Eastern Shore and Southern Maryland) with updating their respective region s Locally Coordinated Public Transit-Human Services Transportation Plan. This update was completed prior to the MTA s FY 2012 & FY 2013 Job Access and Reverse Commute (JARC) and New Freedom solicitation. This document serves as the update to the Western Maryland Coordinated Public Transit-Human Services Transportation Plan developed in 2007 by the KFH Group for the MTA. The 2007 Plan was prepared with input and approval by the Regional Coordinated Planning Committee. In an effort to update the 2010 Plan, it was decided to review the existing Plan and update major changes. Reference is made to the process used in 2007, where applicable. The updated 2010 Plan reaffirms the unmet transportation needs and strategies outlined in the 2007 Plan and reflects any modifications to these statements as presented by the Regional Coordinated Planning Committee. This was accomplished by performing a gaps in transit service assessment through: Conducting a public survey Meeting with the Western Maryland Regional Coordinated Planning Committee Reviewing local Transit Development Plans General institutional knowledge Process Developed for Update As recommended in the Federal Transit Administration (FTA) guidance, public outreach and a meeting with local stakeholders were scheduled. The following tasks were outlined: 1. Review 2007 Plan to determine major service updates. 2. Conduct a public survey to solicit comments to determine gaps in transit service for people with disabilities, low or limited incomes, and senior citizens in the Western Maryland region. 3. Reconvene a Regional Coordinated Planning Committee with the purpose of soliciting their comments in a team atmosphere. 4. Conduct research of any new unmet transportation needs and innovative strategies. 5. Reconfirm the unmet transportation needs/issues. 6. Update strategies, potential projects, and potential funding programs. 7. Establish a 30-day public review period. 8. Endorse the updated 2010 Plan.

TABLE OF CONTENTS Page SECTION ONE: BACKGROUND/REQUIREMENTS... 1-1 Funding Program Information... 1-1 Coordinated Plan Elements... 1-2 Maryland s Approach to New SAFETEA-LU Requirements... 1-3 SECTION TWO: PLANNING PROCESS-OUTREACH/PARTICIPATION... 2-1 Western Maryland Coordination Transportation Planning Forum... 2-1 Western Maryland Regional Coordinated Planning Committee... 2-2 Public Comment on the Plan... 2-3 Project Website... 2-2 Public Comment on the Plan... 2-3 2010 Plan Update... 2-3 SECTION THREE: TRANSPORTATION NEEDS OF INDIVIDUALS WITH DISABILITIES, OLDER ADULTS, AND PEOPLE WITH LOWER INCOMES... 3-1 Census Data... 3-3 Transit Dependent Population Profile... 3-4 Future Trends and Issues...3-9 Overall and Ongoing Transportation Needs... 3-9 SECTION FOUR: CURRENT TRANSPORTATION SERVICES AND RESOURCES... 4-1 Public Transit... 4-2 Non-Profit and Human Service Transportation Providers... 4-6 Private Transportation Providers... 4-6 Specialized Transportation Services... 4-10 Current JARC Projects in the Region... 4-11 Current Section 5310 Recipients in the Region... 4-12 SECTION FIVE: UNMET TRANSPORTATION NEEDS AND ISSUES... 5-1 Allegany and Garrett Counties... 5-1 Frederick County... 5-2 Washington County... 5-2 Western Maryland Unmet Transportation Needs and Issues Statement... 5-3 SECTION SIX: RECOMMENDED STRATEGIES AND POTENTIAL PROJECTS... 6-1 SECTION SEVEN: COORDINATION INSTITUTIONAL STRUCTURE AND ON-GOING ARRANGEMENTS... 7-1 SECTION EIGHT: PLAN ADOPTION... 8-1

APPENDICES APPENDIX A: Final Guidance from FTA on Coordinated Planning Requirements for the Section 5310, JARC, and New Freedom Programs APPENDIX B: Western Maryland Coordinated Planning Committee Rosters APPENDIX C: Western Maryland Demographics APPENDIX D: Maryland Agency Transportation Survey APPENDIX E: Funding Program Information and Eligibility APPENDIX F: Section 5316 (JARC) and Section 5317 (New Freedom) Application APPENDIX G: JARC and New Freedom Reporting Forms

SECTION ONE: BACKGROUND/REQUIREMENTS In August 2005, the President signed into law the Safe, Accountable, Flexible, Efficient Transportation Equity Act: A Legacy for Users (SAFETEA-LU), legislation that provides funding for highway and transit programs. SAFETEA-LU includes new planning requirements for the Federal Transit Administration s (FTA) Section 5310 (Elderly Individuals and Individuals with Disabilities), Section 5316 (Job Access and Reverse Commute JARC), and Section 5317 (New Freedom) Programs, requiring that projects funded through these programs must be derived from a locally developed, coordinated public transit- human services transportation plan. This provision is aimed at improving transportation services for persons with disabilities, older adults, and individuals with lower incomes, and ensuring that communities are coordinating transportation resources provided through multiple federal programs. In March 2006, FTA issued proposed circulars with interim guidance for use of Federal FY 2007 funding through the Section 5310, JARC, and New Freedom Programs, including the coordinated planning requirements. Circulars with final guidance were issued on March 29, 2007, with an effective date of May 1, 2007. The final guidance noted that all grant funds obligated in Federal FY 2008 must be in full compliance with the requirements of these circulars and the coordinated plan requirement. FUNDING PROGRAM INFORMATION Section 5310 The federal grant funds awarded under the Section 5310 program provide financial assistance for purchasing capital equipment to be used to transport the elderly and persons with disabilities. Private non-profit corporations are eligible to receive these grant funds. The Section 5310 grant provides 80% of the cost of the equipment purchased, with the remaining 20% provided by the applicant organization. The 20% must be provided in cash by the applicant organization, and some non-transportation federal sources may be able to be used as matching funds. Federal Section 5310 funds are apportioned annually by a formula that is based on the number of elderly persons and persons with disabilities in each state. The Maryland Transit Administration (MTA) is the designated recipient for Section 5310 funds in Maryland, with the Interagency Committee on Specialized Transportation (ICST) providing management and overall policy direction of the Section 5310 program in Maryland. The ICST was established by Governor s Executive Order, and is specifically responsible for the review, evaluation, and selection of private, non-profit organizations for funding under the program, and the development of criteria and establishment of the process for candidate projects. The ICST is chaired by an appointee of the Governor, and its membership includes representatives of six state Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 1-1

departments involved in programs affecting elderly persons and persons with disabilities and related transportation issues: the Departments of Aging, Disability, Education, Health and Mental Hygiene, Human Resources, and Transportation. Job Access and Reverse Commute The JARC Program provides funding for developing new or expanded transportation services that connect welfare recipients and other low-income persons to jobs and other employment-related services. The MTA is the designated recipient for JARC funds in the Western Maryland Region. From its inception in FFY99, Federal JARC funds were allocated to states through a discretionary process and Maryland received significant earmarks. A major impact to the JARC Program in the SAFETEA-LU legislation was a change to a formula program based on the number of low-income individuals in each state, significantly reducing the amount of funds that Maryland will receive through the program. In addition, the legislation specifies that through this formula method, 20% of JARC funds allocated to Maryland go to areas with populations under 200,000 persons. These changes will result in even more competition for JARC funding and the need for specific priorities to meet the transportation needs of people with low incomes as identified through the coordinated planning process. New Freedom Program The New Freedom Program provides funding for capital and operating expenses designed to assist individuals with disabilities with accessing transportation services, including transportation to and from jobs and employment support services. Projects funded through the New Freedom Program must be both new and go beyond the requirements of the Americans with Disabilities Act (ADA) of 1990. Similar to the JARC Program, the MTA is the designated recipient for New Freedom funds in the Western Maryland Region. Twenty percent of the State s New Freedom funds are to go to areas of the State with populations under 200,000 persons. COORDINATED PLAN ELEMENTS FTA guidance defines a coordinated public transit-human service transportation plan as one that identifies the transportation needs of individuals with disabilities, older adults, and people with low incomes, provides strategies for meeting those local needs and prioritizes transportation services for funding and implementation. Required elements of the plan are: An assessment of available services that identifies current providers (public, private, and non-profit); Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 1-2

An assessment of transportation needs for individuals with disabilities, older adults, and people with low incomes; Strategies, activities and/or projects to address the identified gaps and achieve efficiencies in service delivery; and Relative priorities for implementation based on resources, time, and feasibility for implementing specific strategies/activities identified. The final guidance from FTA on the coordinated planning requirements for the Section 5310, JARC, and New Freedom Programs can be found in Appendix A. MARYLAND S APPROACH TO NEW SAFETEA-LU REQUIREMENTS To respond to the new federal requirements, the MTA Office of Local Transit Support that administers the State s public transit and human service funding programs, including the Section 5310, JARC, and New Freedom Programs, led the development of statewide and regional Coordinated Public Transit-Human Services Transportation Plans. This is the Coordinated Public Transit-Human Services Transportation Plan for the Western Maryland region that includes Garrett, Allegany, Washington, and Frederick Counties. The region is shown in Figure 1-1. With this plan in place, future projects funded through the Section 5310, JARC, and New Freedom Programs will be derived from this locally developed plan. Frederick County, as a member government of the Metropolitan Washington Council of Governments (WashCOG), has also been included in the locally developed plan for the WashCOG region. The coordinated planning effort was not solely limited to the Section 5310, JARC, and New Freedom Programs. As noted in the federal guidance, while the plan is only required in communities seeking funding under one or more of the three specified FTA programs, a coordinated plan should also incorporate activities offered under other programs sponsored by federal, state, and local agencies to greatly strengthen its impact. Therefore, this plan includes information on the myriad of transportation services offered in the region, and not just those funded through the three programs for which the Coordinated Public Transit-Human Services Transportation Plan is required. Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 1-3

1-4 70 81 15 68 Friendsville McHenry Grantsville Frostburg Cresaptown La Vale 68 Cumberland Allegany Hancock 70 Washington Williamsport Hagerstown Smithsburg Emmitsburg Thurmont 219 Oakland Garrett!( 135 Westernport 220 Martinsburg Boonsboro Sharpsburg 70 Frederick Walkersville!( 972 Middletown Frederick 70 New Market 50 340 Point of Rocks Brunswick Urbana Mt. Airy 15 270 81 Legend Places 15 Major Highways MARC & Amtrak Rail Urban Areas Urban Clusters Water 0 5 10 15 Miles Data Source: Census 2000, ESRI Data CD Figure 1-1 WESTERN MARYLAND, GENERAL MAP

SECTION TWO: PLANNING PROCESS OUTREACH/PARTICIPATION FTA guidance notes that states and communities may approach the development of a coordinated plan in different ways. Potential strategies suggested by FTA included community planning sessions, focus groups, and surveys. The MTA s approach was broader and incorporated multiple strategies to ensure appropriate and comprehensive involvement and participation, including regional forums, regional planning committees, public meetings, and a project website. The development of the Western Maryland Coordinated Transportation Plan has provided a framework for future regional coordinated planning activities. The process has resulted in a new partnership between the MTA and the Tri-County Council of Western Maryland (TCCWMD). The TCCWMD is the regional planning organization for Garrett, Allegany, and Washington Counties and is a conduit to a variety of federal funding agencies. The TCCWMD will serve as the regional body for the annual grant application process for the three funding programs. WESTERN MARYLAND COORDINATED TRANSPORTATION PLANNING FORUM On March 14, 2007, the MTA hosted a regional forum to engage a variety of organizations at the local level that are aware of transportation issues in regard to people with disabilities, older adults, and people with lower incomes. The forum attracted 53 participants, including representatives from: Local transit operators Human service agencies (including those that provide transportation) Private transportation providers Departments of Social Services Departments of Aging Adult day care providers Health departments Rehabilitation service providers Developmental disability providers Disability advocacy organizations Disability program navigators Independent living programs Consumers Workforce development programs Mental health providers Medicaid transportation administrators Public school transportation providers Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 2-1

Head Start transportation providers State Department of Health and Mental Hygiene State Department of Transportation The forum featured discussion of the new federal coordinated transportation planning requirements, the State s approach to meeting these requirements, and a review of existing transportation resources and demographics in the region. Forum participants provided input on the unmet transportation needs in the region during three breakout groups one for Garrett and Allegany Counties (combined), one for Washington County, and one for Frederick County. Each group developed a list of unmet transportation needs for older adults, people with disabilities, and people with lower incomes, and identified priorities as documented in Section Five. WESTERN MARYLAND REGIONAL COORDINATED PLANNING COMMITTEE During the March 2007 forum, participants were invited to stay involved with the coordinated planning process by participating on a Regional Coordinated Planning Committee that would provide guidance with the plan development, especially with specific local/regional needs and potential local projects. The Committee geographically covered all four counties, and included representatives from transit providers, Health Department/Medicaid transportation, Department of Social Services (DSS), Workforce Development, human service transportation providers, human service agencies, and education/job training. Rosters for the 2007 Committee, as well as the 2010 Committee that prepared and approved this updated plan, are included in Appendix B. The Committee met two times formally, and provided comments throughout the planning process. The initial meeting focused on the Committee s input on potential strategies and activities to meet the unmet transportation needs identified during the forum. The second meeting included an agreement on the prioritized strategies included in this plan, discussion of a proposed institutional structure to maintain coordination efforts and arrangements, as well as a review of a preliminary draft of the plan. Ultimately, the Committee reviewed and approved the draft Western Maryland Coordinated Public Transit-Human Services Transportation Plan for public review. PROJECT WEBSITE As part of the outreach effort and to encourage involvement in the coordinated planning process, a project website was implemented. The website offers information on the new planning requirements, the Section 5310, JARC, and New Freedom Programs, and the planning process. The project website provides information throughout the plan development, including specifics on the regional forums, meeting outcomes, draft plans, and public meeting dates. The site also features links to existing resources to help communities improve coordination, including United We Ride, the federal initiative to improve human service transportation coordination. Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 2-2

PUBLIC COMMENT ON THE PLAN In addition to review and approval by the Western Maryland Regional Coordinated Planning Committee, preliminary and final drafts of the Western Maryland Coordinated Public Transit-Human Services Transportation Plan were posted on the project website for public review and comment. Participants from the Western Maryland Coordinated Planning Forum were notified when plans were available for their review, and information on the opportunity to comment on the final draft plan were submitted to the four local newspapers. Comments from the public were considered and incorporated into this plan. Also, a Maryland Agency Transportation Survey was mailed to all human service agency providers in the region. The survey data included the type of agency, how many individuals the agency serves, the type of transportation vehicles in fleet, the geographic region the agency serves, the number of passenger trips provided, the costs associated with transportation, and if the agency coordinates with other providers. Furthermore, any comments regarding the Coordinated Plan were considered. 2010 PLAN UPDATE On August 10, 2010, the Western Maryland Regional Coordinated Planning Committee met to review and revise the 2007 Western Maryland Coordinated Public Transit-Human Services Coordinated Plan. Members included various human services agencies, government agencies, private and public transit providers. Comments and updates were recorded to include a review of the unmet transportation needs as well as the strategies to meet those needs. After review of the 2007 Plan and committee discussion, slight changes were made, particularly to the unmet transportation needs and strategies. Outreach for the 2010 Update included a public notice advertisement in the four local newspapers, a transportation survey sent out to all providers in the Western Maryland region, and comments from the Western Maryland Regional Coordinating Planning Committee. A draft plan was posted on Tri County Council for Western Maryland s web site for a 30-day public review and comment period. The comment period ended September 15, 2010 and the Regional Coordinated Planning Committee did not receive any comments. Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 2-3

SECTION THREE: TRANSPORTATION NEEDS OF INDIVIDUALS WITH DISABILITIES, OLDER ADULTS, AND PEOPLE WITH LOWER INCOMES The Western Maryland Region is diverse, with two urbanized areas (Frederick and Hagerstown), a relatively large urban cluster (Cumberland), as well as several small urban clusters and large rural areas with scattered populations and dispersed destinations, presenting distinct transportation challenges for older adults, people with disabilities, and people with lower incomes. While there is significant urban and suburban development in the region, particularly in Frederick and Washington Counties, there are also mountainous areas in each of the four counties, with the elevations greater in the more western portions of the region. This terrain adds to the challenges inherent in providing human service transportation. Garrett County is the most rural county in the region, with no urban clusters exhibiting population densities greater than 1,000 people per square mile. As shown in Figure 3-1, the areas of highest population densities are located in Frederick, Hagerstown, and Cumberland, with smaller pockets in Walkersville, Thurmont, Brunswick, and Frostburg. This map also displays the vast areas of low population densities. Persons who have limited access to or ability to use a car rely on public transit services operated in the region and on human service organization-provided transportation that is generally restricted to agency clients. Many travel needs require trips that cross county lines in the region, into other regions (Baltimore and Washington, D.C.) and across state lines. The travel patterns for Washington, Allegany, and Garrett Counties are oriented more in a northsouth pattern, with commuting and commercial activity that stretches from Southern Pennsylvania, southward through the region to West Virginia and Virginia. The identification and assessment of the specific transportation needs for individuals with disabilities, older adults, and people with low incomes in the Western Maryland Region is a three-fold process. First, Census data is collected for the three population segments and appropriately mapped to create a transit dependent population profile for the region. The maps and analysis are presented at the regional forums. Second, forum participants provided input and prioritized unmet transportation needs that are detailed in Section Five. Lastly, the Regional Coordinated Planning Committee provides final review and input on the needs ultimately included in this plan. Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 3-1

70 81 15 68 Friendsville McHenry Grantsville Frostburg Cresaptown La Vale 68 Cumberland Allegany Hancock 70 Washington Williamsport Hagerstown Smithsburg Emmitsburg Thurmont 219 Oakland Garrett!( 135 Westernport 220 Martinsburg Boonsboro Sharpsburg 70 Frederick Walkersville!( 972 Middletown Frederick 70 New Market 3-2 50 340 Point of Rocks Brunswick Urbana Mt. Airy 15 270 81 Legend Places 50 Major Highways MARC & Amtrak Rail Water Density (pop/sq.mi) High (Over 2000) Med-Hi(1000-2000) Lo-Med (500-1000) Low (below 500) 0 5 10 15 Miles Data Source: Census 2000, ESRI Data CD Figure 3-1 WESTERN MARYLAND, POPULATION DENSITY

CENSUS DATA Since this plan is meant to address the transportation needs of three potentially transit dependent populations -- older adults, people with disabilities, and people with lower incomes -- Census data on these populations are gathered at the block group level for the entire region, and analyzed to determine high need areas. Table 3-1 shows the number of elderly, disabled, and persons below poverty by county in Western Maryland, as well as the percentage of the general population that they represent. Table 3-1: CENSUS 2000 and CENSUS 2009 ESTIMATES DATA Counties 2009 est. 2009 est. 2000 Census 2009 est. Total Elderly (65+) Persons with Persons Below Population Disabilities Poverty Level Number Percent Number Percent Number Percent Allegany 72,532 13,345 18.4% 14,123 19.5% 11,097 15.3% Frederick 227,980 24,393 10.7% 26,007 11.4% 12,310 5.4% Garrett 29,555 5,142 17.4% 5,499 18.6% 4,433 15.0% Washington 145,910 20,865 14.3% 22,685 16% 13,715 9.4% Total Region 475,977 63,745 13.4% 68,314 14.4% 41,555 8.7% Statewide % 12.20% 15% 8.2% Source: U.S. Census 2000 and U.S. Census American Community Survey 2009 Estimates While the region as a whole exhibits a similar demographic profile with regard to the three population groups, there are significant differences among the four counties, particularly for the percentages of the population that are elderly and below poverty. Allegany, Garrett, and Washington Counties exhibit significantly higher percentages of elderly people and people with disabilities than does Frederick County. In looking at all three characteristics, Allegany County residents exhibit the highest percentages of need among the four western counties. The absolute numbers of people exhibiting these characteristics are greatest in Frederick County, as a direct result of the higher overall population. Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 3-3

TRANSIT DEPENDENT POPULATION PROFILE To evaluate transportation needs specific to each population group, Census block group data for persons over age 65, disabled adults, persons below the poverty level, as well as autoless households are mapped (see Appendix C). Generating a map of the geographic distribution of each group allows a visual representation of the analysis of high, medium, and low levels of transit need for these target population groups throughout the region. Figures for these four groups are then combined into aggregate measures of transit need, allowing an evaluation of transit need by both the density and percentage of potentially transit-dependent persons. This population profile is used to identify areas of the region that have either high densities of persons in need of public transportation services (Figure 3-2) or high percentages of the population with such needs (Figure 3-3). These profiles are mapped over existing public transit routes to identify where transit dependent populations live and whether they have access to public transit services (more information on the public transit services in the region is included in Section Four). Mapping the density of potentially transit-dependent people allows for an assessment of whether or not fixed-route transit services may be appropriate for a particular area, as density is a significant factor for fixed-route transit demand. The percentage of potentially transit-dependent people is mapped in order to guide planners to areas that may not have the density to support fixed route transit, but nonetheless are home to people with transit needs. It is typically more appropriate to serve these areas with more specialized services such as demand-response or subscription. In addition, population density and high-density housing subsidized housing, senior housing and multi-unit housing are mapped over existing public transit routes (Figure 3-4). These maps portray the accessibility of existing transit for residents in areas of high general density and high housing density. Figures 3-2 and 3-3 show that all the major population centers in Western Maryland are served by transit. However, the maps also reveal that there are wide areas of the region where transit is needed, but the population density is too low for conventional fixed-route service. While Garrett and Frederick Counties currently offer countywide demand-response public transit services, these services are not currently available in Allegany and Washington Counties. As an additional part of the assessment of transportation needs for persons with disabilities, older adults, and individuals with lower incomes in the region, key destinations major employers, shopping destinations, medical facilities, human service agencies, colleges and vocational schools are identified and mapped in relation to existing public transit services (Figure 3-5). Overall, these maps confirm the diverse transportation needs of older adults, people with disabilities, and people with lower incomes, and help pinpoint areas within the region that have higher need. The challenge then lies in providing comprehensive transit services when high percentages of people who need a variety of transportation options are located throughout the region, as are the destinations they need to access. Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 3-4

70 81 15 68 Friendsville McHenry Grantsville Frostburg La Vale Cresaptown 68 Cumberland Allegany Hancock 70 Washington Williamsport Hagerstown Smithsburg Emmitsburg Thurmont 219 Oakland Garrett!( 135 Westernport 220 Martinsburg Boonsboro Sharpsburg 70 Frederick Walkersville!( 972 Middletown Frederick 70 New Market 3-5 50 340 Point of Rocks Brunswick Urbana Mt. Airy 15 270 81 Legend Places 50 Major Highways MARC, AMTRAK Water Relative Transit Need High Medium Low Public Transit Routes TransIT County Commuter Allegany Co. Transit Oakland Shuttle MTA 991 Ride-On 75 0 5 10 15 Miles Data Source: Census 2000, ESRI Data CD Public Transit Agencies Figure 3-2 WESTERN MARYLAND RELATIVE TRANSIT NEED BY RANKED DENSITY OF TRANSIT DEPENDENT PERSONS

70 81 15 68 Friendsville McHenry Grantsville Frostburg La Vale Cresaptown 68 Cumberland Allegany Hancock 70 Washington Williamsport Hagerstown Smithsburg Emmitsburg Thurmont 219 Oakland Garrett!( 135 Westernport 220 Martinsburg Boonsboro Sharpsburg 70 Frederick Walkersville!( 972 Middletown Frederick 70 New Market 3-6 50 340 Point of Rocks Brunswick Urbana Mt. Airy 15 270 81 Legend Places 50 Major Highways MARC, AMTRAK Water Relative Transit Need High Medium Low Public Transit Routes TransIT County Commuter Allegany Co. Transit Oakland Shuttle MTA 991 Ride-On 75 0 5 10 15 Miles Data Source: Census 2000, ESRI Data CD Public Transit Agencies Figure 3-3 WESTERN MARYLAND RELATIVE TRANSIT NEED BY RANKED PERCENTAGE OF TRANSIT DEPENDENT PERSONS

70 81 15 Friendsville 68 McHenry Grantsville Frostburg Cresaptown La Vale 68 Cumberland Allegany Hancock 70 Washington Williamsport Smithsburg Hagerstown Emmitsburg Thurmont 219 Oakland Garrett!( 135 Westernport 220!( 972 Boonsboro 70 Middletown Brunswick Frederick Walkersville Frederick New Market Mt. Airy 70 3-7 50 340 15 270 81 Legend Density (pop/sq.mi) 50 Major Highways High (Over 2000) MARC, AMTRAK Med-Hi(1000-2000) Water Lo-Med (500-1000) Low (below 500) High Density Housing Subsidized Multi-Unit Senior Housing Regular Multi-Unit Public Transit Routes TransIT County Commuter Allegany Co. Transit Oakland Shuttle MTA 991 Ride-On 75 0 5 10 15 Miles Data Source: Census 2000, ESRI Data CD KFH Data, Transit Agencies Figure 3-4 WESTERN MARYLAND POPULATION DENSITY AND HIGH DENSITY HOUSING

70 81 15 68 Friendsville McHenry Grantsville Frostburg Cresaptown La Vale 68 Cumberland Allegany Hancock 70 Washington Williamsport Hagerstown Smithsburg Emmitsburg Thurmont 219 Oakland Garrett!( 135 Westernport 220 Martinsburg Boonsboro Sharpsburg 70 Frederick Walkersville!( 972 Middletown Frederick 70 New Market 3-8 50 340 Brunswick Point of Rocks Urbana Mt. Airy 15 270 81 Legend 15 Major Highways Colleges & Vocational Major Employers TransIT Public Transit Routes MARC, AMTRAK Urban Areas Urban Clusters Medical Facilities Shopping Centers Human Services Orgs. County Commuter Allegany Co. Transit Figure 3-5 WESTERN MARYLAND, MAJOR DESTINATIONS Oakland Shuttle MTA 991 Ride-On 75 0 5 10 15 Miles Data Source: Census 2000, ESRI Data CD KFH Data, Transit Agencies

FUTURE TRENDS AND ISSUES The Western Maryland region as a whole experienced population growth between 2000 and 2010 (10%); however, this growth was not evenly spread throughout the region. Allegany County and Garrett County experienced declines in growth rates (-3.2% and -1.0%, respectively), but Washington County experienced a 10.6% growth rate. Frederick County experienced significant growth at 16.7% as shown in Appendix C. The estimated population growth between 2000 and 2010 follows similar patterns, though growth in Frederick County was slightly lower than the previous decade (23% from 1990-2000) and growth in Washington County was higher than the previous decade (8% from 1990-2000). 1 The American Community Survey projected that Allegany County and Garrett County would slowly lose population, though local planners do not agree with this estimation based on building permits issued and other local measures of growth. Significant re-development projects in the City of Cumberland have been initiated in the last few years and this re-development trend is expected to continue. The elderly population is growing in Garrett County, largely driven by the development of retirement homes in the Deep Creek Lake area. The overall elderly population in the region is expected to grow in the next 25 years as baby boomers age in place. The growth rate increased from 14.9% in 2000 to 17.4% by 2009 estimates. According to the Bureau of Labor and Statistics, unemployment in the region is highest in Washington County (10.2%), followed by Allegany County (9.4%), Garrett County (7.5%), and Frederick County (6.5%). 2 The statewide unemployment rate is 7.4%. Rapidly increasing housing prices in the more urbanized areas of the region, where transit is generally available, have caused low income people to move to the more rural areas of the region where transit is not as available, and even to Southern Pennsylvania and West Virginia. OVERALL AND ONGOING TRANSPORTATION NEEDS Like most rural areas, older adults, people with disabilities, and people with lower incomes in the Western Maryland region need a variety of transportation services a family of services, each designed to meet particular needs. From the Census data and information from previous knowledge of the region, the following overall transportation needs for older adults, people with disabilities, and people with lower incomes are identified: Transit dependent persons living in low-density areas have limited access to general public transportation and need transportation options to access jobs, medical facilities, shopping, and other community services. This is particularly true for Allegany and Washington Counties, where rural general public transportation is not provided. 1 Census 2000 and the American Community Survey (2009 estimates). 2 Bureau of Labor and Statistics 2010. Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 3-9

In higher density areas, transit-dependent populations need public transit services to access key destinations clustered in population centers, but located throughout the region. Transportation options are needed to access employment locations, the most dispersed destination in the region. Transportation options are needed for trips outside of specific agency program criteria, i.e., shopping and recreation. Transportation services that cross county and state lines are needed in the region and to access destinations outside the region, including specialized medical services in Baltimore (MD), Pittsburgh, (PA), Morgantown, (WV), and Washington, D.C. Specialized transportation services are needed to supplement human service agency provided transportation. Sufficient marketing is needed to ensure information is available on available transportation options, including information appropriate for people with limited English speaking skills. Appropriate travel training in the use of public transit routes is needed, especially for older adults and people with disabilities unfamiliar with services or unsure in traveling without this orientation. Simplified point of access is needed to obtain transportation services regardless of the funding agency, transportation provider, or type of service. Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 3-10

SECTION FOUR: CURRENT TRANSPORTATION SERVICES AND RESOURCES A variety of public transit, human service transportation, and private transportation services are provided in the Western Maryland region. This section documents and describes the many transportation programs and services identified. The process to identify the various transportation resources available in the region include: Using prior knowledge of transportation in the region. Reviewing information from prior studies completed in the region. Collecting basic descriptive and operational data for the various programs, with a focus on the types of riders served, the specific arrangement for transportation (i.e., contracted, directly operated, reimbursement for trips taken by bus, etc.), the number of trips provided, annual operating costs, and the source of the transportation funds. A brief, two-page questionnaire (Appendix D: Maryland Agency Transportation Survey) was used to assist in the data collection effort, and was distributed at regional forums. Conducting telephone interviews with transportation program staff to fill gaps as needed. Soliciting input from the Western Maryland Coordinated Planning Committee. In the collection of this information, various issues and constraints are evident: Fixed routes cover areas with higher population densities and major trip destinations, but many people who are transit dependent live in lower density areas with no general public service for these pockets of transit-dependent populations. Services generally are available weekdays and Saturday. Demand-responsive service is generally available weekdays only constrained by capacity and funding. Agency services are typically available only for agency clients for specific agencyrelated trips. Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 4-1

PUBLIC TRANSIT There are several public transportation services in the Western Maryland region. Figure 4-1 shows the coverage area for the locally operated transit systems in the region, the MTAsponsored commuter services, Amtrak, and Greyhound. The following is basic information concerning each of the public transit services in the region. This information is broken out by county, though some services operate in multiple jurisdictions. Allegany County Allegany County Transit (ACT) ACT provides both fixed-route and demand-responsive transit services. ACT operates 22 vehicles (large and small buses) and provided 189,708 passenger trips in FY 2010. The general public fixed-route bus system operates in the Cumberland, LaVale, and Frostburg areas. There are five routes that operate Monday through Friday. ACT provides a student shuttle service for Frostburg State University that is also open to the public. The hours of service are 7:30 a.m. to 5:00 p.m. Monday through Friday for the fixed route and the University shuttle hours of service are 7:30 a.m. to 10:00 p.m. The regular fixed-route fare is $2.00 per trip, and there is no transfer fee. ACT s demand-responsive service program (Alltrans) serves the community s disabled (ADA) and senior citizens. The fares for Alltrans vary by zone, from $2.00 a trip in the Cumberland area up to $3.00 per trip for the farthest zone. This transportation can be used for education, work, shopping, medical appointments, and recreation. The drivers are trained in CPR, first aid, and passenger assistance. Amtrak The City of Cumberland is served along Amtrak s Capitol Limited line (Washington, D.C. to Chicago, IL). There is one westbound and one eastbound train daily. Frederick County Frederick County TransIT Transit Services. Frederick County TransIT provides fixed-route, deviated fixed-route, and demand-response service. In FY 2010, TransIT provided 786,711 passenger trips using 54 service vehicles. There are nine fixed-routes known as Connector routes. Six of these Connector routes provide deviated fixed-route service Monday through Friday. Seven of the routes operate six days a week. Service begins between 5:30 a.m. and 7:00 a.m., and ends by 9:45 p.m. on weekdays, and operates between 7:30 a.m. and 9:45 p.m. on Saturdays. The base Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 4-2

70 81 15 68 68 Friendsville McHenry Grantsville Frostburg La Vale Cresaptown 68 Cumberland Allegany Hancock 70 Washington Williamsport Hagerstown Smithsburg Emmitsburg Thurmont 219 Oakland Garrett!( 135 Westernport 220 Martinsburg Boonsboro Sharpsburg 70 Frederick Walkersville!( 972 Middletown Frederick 70 New Market 4-3 50 340 Point of Rocks Brunswick Urbana Mt. Airy 15 270 81 Legend Places 50 Major Highways MARC, AMTRAK Greyhound Public Transit Routes TransIT County Commuter Allegany Co. Transit Oakland Shuttle MTA 991 Ride-On 75 0 5 10 15 Miles Data Source: Census 2000, ESRI Data CD Public Transit Agencies Figure 4-1 WESTERN MARYLAND FIXED ROUTE PUBLIC TRANSIT SERVICES

fare is $1.10 per trip and transfers are free. There is a $1.00 charge for route deviations. The senior/disabled fare is $0.55 per trip. There are six fixed-route commuter shuttles that provide weekday service to areas beyond the Frederick urbanized area, employment destinations, and to MARC stations. The level of service varies among the shuttle routes, depending upon the primary commute demand. TransIT operates ADA paratransit service for individuals with disabilities who are unable to use the Connector routes. This service complements the Connector service and is comparable in terms of service hours and service area. TransIT also operates the TransIT-Plus program for senior citizens and persons with disabilities. TransIT-Plus is a demand-responsive paratransit service that operates between 8:00 a.m. and 4:00 p.m., Monday through Friday. The general public can use this service on a spaceavailable basis. Commuter Assistance. Frederick County participates in the WashCOG s Commuter Connections Program, which helps match commuters with car pool and vanpool opportunities in the area. TransIT also provides Frederick County employers with information about commuting options. MARC Service Frederick County residents are served by four MARC commuter rail stations along the Brunswick line: Point of Rocks, Brunswick, Monocacy, and Frederick. The MARC Brunswick line is an MTA service that is operated under contract to CSX Transportation. Commuter service is provided Monday through Friday, with nine morning trains serving Frederick County stations and ten afternoon trains. The fares vary by distance traveled and there are multi-trip discounts available. Commuter Bus Service -- MTA s 991 Line (Hagerstown-Frederick-Rock Spring Business Park) Frederick County residents are also served by weekday MTA 991 Commuter Bus Service. Seventeen a.m. and eighteen p.m. buses serve three locations in Frederick County: the Myersville Park & Ride, the Monocacy MARC Train Station, and the Urbana Park & Ride. The 991 provides connecting service to the Shady Grove Metro Station and to other locations in Montgomery County. The fares vary by distance traveled and there are multi-trip discounts available. Ride-On Route 75 Montgomery County s Ride-On bus service originates the Route 75 at the Urbana Park and Ride. The Frederick County portion of the route includes seven morning trips and eight afternoon trips, connecting Urbana with Hyattstown, Clarksburg, the Milestone Center, and the Germantown Transit Center. Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 4-4

Garrett County Garrett Transit Service (GTS) is a department of the Garrett County Community Action Committee, Inc., providing general public transportation services in Garrett County. GTS operates a countywide demand-responsive and subscription service. In FY 2010 GTS provided a total of 146,295 passenger trips with 34 vehicles. GTS operates Monday through Friday from 7:00 a.m. until 5:00 p.m. Washington County Washington County Transit Washington County Transit (WCT) AKA: County Commuter provides fixed-route and demand-response public transportation. In FY 2010, WCT provided 415,000 passenger trips with 23 vehicles. There are currently eight fixed routes that offer service in Hagerstown and the surrounding municipalities. Buses operate from 6:00 a.m. until 9:45 p.m. Monday through Friday, and from 8:00 a.m. until 9:45 p.m. on Saturday. Headways vary from 30 to 60 minutes. The base fare is $1.25 per trip. ADA complementary Paratransit serves clients within ¾ of a mile of the fixed-route system who can not navigate the fixed-route service. The base fare for ADA Complementary Paratransit is $2.00 per trip. A demand-response taxi voucher program (Ride Assist) is available for the elderly and disabled through the MTA s Statewide Specialized Transportation Assistance Program. Taxi service runs Monday through Saturday from 6:00 a.m. until 10:00 p.m. The Ride Assist program supplements the transportation costs for those eligible to use the service. Currently the cost of vouchers is $3.75 for a book of vouchers valued at $10.00. WCT also offers subscription service for Washington County DSS Temporary Cash Assistance customers and low-income persons by providing transportation to and from daycare facilities and work sites. This JOBS shuttle is operated using two vehicles and has been funded as partnership between the WCT and the DSS. Commuter Bus Service -- MTA s 991 Line (Hagerstown-Frederick-Rock Spring Business Park) Hagerstown is served by the MTA s 991 Commuter line. This route provides service from the Hagerstown Motor Vehicle Administration to the Shady Grove Metrorail Station and the Rock Spring Business Park in Bethesda. There are six morning buses and ten afternoon buses that serve the Hagerstown stop. The fares vary by distance traveled and there are multitrip discounts available. Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 4-5

NON-PROFIT AND HUMAN SERVICE TRANSPORTATION PROVIDERS Various specialized transportation programs offered by non-profit and human service transportation providers in the region are shown in Table 4-1. This transportation is typically provided only to agency clients and for specific trip purpose, generally either medical or to access agency locations. While an extensive effort was made to identify the many human service agencies that operate or purchase transportation, this list may not be inclusive of all human service transportation providers in the region. PRIVATE TRANSPORTATION PROVIDERS The private providers in the area include taxi companies, specialized-services transportation providers, and Greyhound bus lines. Taxi Providers A number of taxi companies serve the Western Maryland region. The providers were located online at www.switchboard.com, and asked basic information by telephone about their operations. Allegany County Frostburg Taxi (301-689-6889) is located in Frostburg, and operates 24 hours, 7 days a week. Fares are $1.75 to start and $1.70 per mile within city. Flat rates are established for areas outside of Frostburg. Queen City Taxi (301-722-2800) is located in Cumberland, operates 24 hours, 7 days a week and charges $1.50 to start, and $0.15 per tenth of a mile within the city limits, and $0.50 per mile outside the city limits. Yellow Cab Company (301-722-4050) is located in Cumberland, operates 24 hours, 7 days a week and charges $1.50 to start, and then $0.20 per mile. An average trip from the downtown area to Wal-Mart costs $10.00. In addition, there are flat rate fees per origin/destination. Crown Taxi (301-759-4090) is located in Cumberland, operates 24 hours, 7 days a week and charges $1.50 to start and the $.10 per mile. Frederick County Airport Express (301-668-4000) is located in Frederick, and operates 24 hours, 7 days a week. They provide service to and from Frederick and the three major Washington metropolitan area airports. A one-way trip to Baltimore-Washington International Airport (BWI) or Dulles International Airport is $60, and a one-way trip to Reagan National Airport is $65. Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 4-6

4-7 Agency Agency Type Geographic Area Served People Served Operate or Purchase Federal/State Programs ALLEGANY Allegany County Health Department Public Allegany County Low income, MA Purchase Medical Assistance Fed/State Allegany County Human Resources Development Commission Adult Care Program Seniors, disabled Operate 11 Allegany County Human Resources Development Commission Inc. - Head Start Private, non-profit Allegany County General public 319 Operate Head Start (HHS), ACYF 9 Allegany County DSS Allegany County General public Allegany County Transit Allegany County General public Archway Station Private, non-profit Allegany County Children, Mental illness 250 Both DDA 1 Council for Exceptional Children & Adults Allegany County Core Service Agency Mental Health Systems Allegany County EMT Baltimore, Inc. Allegany County State of Maryland; especially Finan Center Public Montgomery, Frederick, Washington, Allegany, and Garrett Counties Mental illness 233 Operate DHMH Friends Aware, Inc. Private, non-profit Allegany County Disabled 134 Both DHMH 14 Frostburg Senior Center Allegany County Georges Creek Adult Day Care Allegany County Horizon Goodwill Industries, Inc.-Cumberland Center Housing Authorith Allegany County Kensington-Algonquin Assisted Living Private, non-profit Table 4-1: HUMAN SERVICE AGENCY TRANSPORTATION PROVIDERS Western MD - Washington, Allegany, & Garrett Counties. 14 counties in PA, VA, & WV Allegany County Allegany County Agency Vehicles Lift- Equipped Vehicles Hours of Operation 7-8 am, 11-1pm, 4-5pm, M-F as needed for field trips Mornings and afternoons, Tu - F. Developmentally disabled 21+ 282 47 Both 4 8:00 am - 4:00 pm, M-F Office of Comsumer Advocates Private, non-profit Mental illness Ray of Hope Allegany County Spectrum Support - Cresaptown Office Private, non-profit Allegany and Garrett Counties Developmentally disabled Rthe Council for Exceptional Children Allegany County United Cerebral Palsy of Central Maryland - Centers: 7:30 am to 4:30 Private, non-profit Allegany County Disabled 27 Operate 3 3 Cumberland Center (2) pm M-F Veterans Outpatient Clinic Allegany County, and areas in West Veterans Virginia and Pennsylvania 8 Operate 1 0 M-F Western MD Health Systems Adult Medical Day Care Private, non-profit Allegany County & Mineral Co, WV Seniors, disabled 79 Operate Medical Assistance Fed/State 3 Westernport Senior Center Allegany County No. of People Served (1) FREDERICK Abilities Network Private, non-profit Frederick, Washington, Montgomery, and Carroll Counties volunteer ARC of Frederick Private, non-profit Frederick and Washington Counties Disabled 500 Operate volunteer 0 Community Living Private, non-profit Frederick County Adults with disabilities 100 Operate Daybreak Adult Daycare Center, Inc. Private non-profit Frederick County + Mt. Airy Seniors, disabled 85-100 Both Medical Assistance Fed/State, DDA 9 Family Service Foundation Frederick County Citizens Services Division Frederick County Frederick Community Action Agency Public Frederick County Low and moderate income 1,691 Operate 9 federal grants, 4 state grants 9 1 Frederick County Department of Aging Public Frederick County Seniors 208 Both Title III 5 Frederick County DSS Frederick County Family Partnership Private, non-profit Frederick County, ten mile radius outside of County Young parents living in the county varies Both 3 0 Frederick County Family YMCA Operate 3 Frederick County Head Start Frederick County Health Department Public Statewide Health condition, low income Purchase Medical Assistance Fed/State, other 0 0 Goodwill Industries of Monocacy Valley Private, non-profit Central MD - Frederick and Carroll Counties Disabled 108 Both DDA 2 9:00 am - 12:00 pm, M-F, and as needed Mornings until 3:00, M- Th

Agency Agency Type Geographic Area Served People Served Table 4-1: HUMAN SERVICE AGENCY TRANSPORTATION PROVIDERS No. of People Served (1) Operate or Purchase Federal/State Programs Agency Vehicles Lift- Equipped Vehicles Hours of Operation Jeanne Bussard Center Private, non-profit Frederick County Disabled 30 Both DDA, DORS 4 Partners in Care Private, non-profit Frederick County Elderly (55+), disabled adults 105 Purchase volunteer Anytime Scott Key Center Private, non-profit Frederick County Operate United Cerebral Palsy - Frederick (2) Private, non-profit Allegany, Washington, Frederick, Montgomery, Howard Counties Disabled 50 Operate State grants 4 4 5: 30 am - mid-day M-F Way Station, Inc. Private, non-profit Frederick County Mental illness and functional disabilities 368 Operate UMPTA, DDA, VA, MHA 22 7:00 a.m. - 4 p.m. M- F Workforce Development Private, non-profit Purchase 0 TransIt hours GARRETT Appalachian Parent Association Private non-profit Garrett County Adults with disabilities 90 Both DDA* 20 Garrett County DSS Low income, MA Garrett County Area Agency on Aging Private, non-profit Garrett County Seniors Purchase Garrett County Community Action Committee Private, non-profit Garrett County Public and agency clients- many programs served. Operate Public transportation provider for Garrett County- see p 4-5. Garrett County Health Department Public Garrett County 879 Purchase Medical Assistance Fed/State Garrett County Lighthouse, Inc. Mountain Glade Adult Medical Day Care Private, non-profit Garrett County Seniors, disabled Purchase Mountain Top Mental Health Garrett County Mental illness 34 16 8:00 a.m. - 2:30 p.m., M- F 7:00 am - 5:00 pm,m-f 9:00 am - 3:00 pm Sa 4-8 WASHINGTON ARC of Washington County (2) Private, non-profit Washington County Disabled 1,100 238 Operate S 5311, SSTAP, Other State 7 Diakon Adult Day Services Washington County Division of Rehabilitation Services Washington County 8:30 a.m. - 10:00 a.m., Easter Seals Society - Adult Day Services Private, non-profit Hagerstown & outlying areas Adults over 18 80 Operate S5310, MA, VA (Client fees) 5 2:30 p.m. - 4:00 p.m., M- F 7:15 a.m. - 8:15 a.m., Head Start of Washington County, Inc. Private, non-profit Washington County low income, disabled 440 Operate DHHS 8 11:00 a.m. - 12:30 p.m., 4:00 p.m. - 4:45 p.m., M- Th Western MD - Washington, Horizon Goodwill Industries- Hagerstown Private non-profit Allegany, & Garrett Counties. 14 Disabled 352 20 Purchase DDA 4 counties in PA, VA, & WV Lycher, Inc. Washington County Multiple Sclerosis Society Washington County Partnership for Children and Families (Washington County Community Partnership for Private, non-profit Children & Families) Office of Consumer Advocates Private, non-profit Washington County Mental illness 100 59 Operate 2 Reach Caregivers Washington County Spectrum Support - Hagerstown Office Private, non-profit Carroll, Frederick, Washington Counties Developmentally disabled Turning Point of Washington County, Inc. 3 United Cerebral Palsy - Washington County Private, non-profit Allegany, Washington, Frederick, Montgomery, Howard Counties Disabled 55 Operate 5 5 Washington County Association for Retarded Citizens Washington County Washington County Commission on Aging (3) Private, non-profit Washington County Seniors 10,000 32 Operate Title III, Title V 11 3 8:30 am- 4:30 pm M-F Washingotn County Community Action Council Washington County Washington County Disability Advisory Committee Washington County Washington County DSS- JOBS Public Washington County Low income 600+ 50 Both JARC, State, DSS State match 2 2 Washington County DSS - Family Center Public Washington County Families with children under 4 200 Both 3 1 6:30 am-6:30 pm, M-S, as needed 8:00-9:00 am, 3:00-4:00 pm, M - Th

Table 4-1: HUMAN SERVICE AGENCY TRANSPORTATION PROVIDERS Agency Agency Type Geographic Area Served People Served No. of People Served (1) Operate or Purchase Federal/State Programs Washington County Health Department Public Washington County Low income, MA 6,000 Purchase Medical Assistance Fed/St none Washington County Human Development Council Washington County Operate Washington County Mental Health Center Private, non-profit Washington County Mental illness 960 Operate 11 Washington County BOCC - Office on Disability Issues Public Washington County General public 133,000 Both FTA, MTA Washington County Public Transportation Washington County WMD Office of Developmental Disabilities Washington County Agency Vehicles Lift- Equipped Vehicles Hours of Operation 6:00 a.m. - 10:00 p.m., M- Sat Notes: Italics indicate that the information has not been confirmed (1) The first column indicates total served; second indicates those served with transportation. This breakdown was not available for all agencies. (2) The data presented for the ARC of Washington County and UCP represent the day program transportation only. The agencies own other vehicles for residential sites and the ARC also has vehicles for its supported employment program (3) Fleet includes vehicles used for meals on wheels. 4-9

Bowie Transportation Inc. (301-695-0333) is located in Frederick. They operate between 4:00 a.m. and midnight. They charge $2.40 to start, and a subsequent $1.60/mile. City Cab (301-662-2250) in Frederick operates 24 hours, 7 days a week. They charge a $2.40 initial rate, with the first mile fare of $4 and all subsequent miles are charged at a rate of $1.60 per mile. Frederick Taxi Cab Company (301-696-0070) is located in Frederick and operates 24 hours, 7 days a week. They charge a $2.40 to start and a subsequent $1.60 per mile. Henry s Airport Express (301-663-6310) serves Frederick only and operates from 6:00 a.m. to 6:00 p.m. It transports passengers to or from BWI or Dulles airport for a one-way fee of $75. Upcounty Transportation Company (301-667-0330) serves the Thurmont area 24 hours a day, 7 days a week. They charge a flat rate based on the origin and destination of the trip. A trip from downtown Thurmont to downtown Baltimore would be $90 and a trip from downtown Thurmont to the Wal-Mart in Gettysburg (20 miles away) for $60. For multiple passengers an additional fee of $10 per person is charged. Washington County Miller Transportation (301-797-8040) located in Hagerstown, operates 24 hours, 7 days a week and charge based upon a zoning system. A general trip from the downtown area to Wal-Mart is $7. Valley Cab (301-678-7767) is located in Hancock and runs service from 8:00 a.m. to 8:00 p.m. and charges a $5 minimum within the town limits and $1.50 per mile. Downtown Taxi (240-625-9920) located in Hagerstown operates 24 hours, 7 days a week and charges $2.00 per mile and $0.50 per passenger. SPECIALIZED TRANSPORTATION SERVICES There are several specialized transportation providers in the region, including medical transportation, limousines, and other private operators. Research concerning these providers was not exhaustive and it is likely that there are others operating in the region that are not listed below. Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 4-10

Allegany County Allegany Ambulance Service Allegany Limousine Valley Medical Transport WestMar Tours and Travel VIP Limousine Frederick County Loe s Limousine Touch of Class Limousine Garrett County Garrett Medical Transport Washington County County Medical Transport, Inc. Mid-Maryland Medical Transport Northstar Limousine Intercity Bus Greyhound stops in Hagerstown and Frederick on its New York/Washington Cleveland Detroit/Chicago route. The line runs from Chicago, Illinois to Washington, D.C. When traveling East/Southbound, after the stop in Frederick, the bus travels to Baltimore and Silver Spring, MD before arriving in Washington, D.C. There are five stops a day in both Frederick and Hagerstown that travel northbound. There are six stops a day traveling southbound at each location. A ticket between Frederick and Hagerstown costs $14.00 one-way, and $28.00 roundtrip. The travel time is between 35 and 50 minutes depending on time of day. Travel time between Hagerstown and Baltimore varies from one hour to two hours, and costs $42.00 for a round-trip ticket, or $21.50 for a one-way ticket. Travel between Frederick and Baltimore takes a little over an hour and costs $33.00 for a round-trip ticket or $16.50 for a one-way ticket. CURRENT JARC PROJECTS IN THE REGION While these projects were mentioned in the descriptions of public transit services in the region, this information is presented independently as well, given that JARC is one of the three funding programs for which this coordinated plan has been developed. There are currently two active JARC projects in the Western Maryland region and they are highlighted below. Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 4-11

Washington County JARC Program -- Hopewell Express Hopewell Express is a free employment transportation program. This bus service assists individuals who are seeking employment or who are employed at businesses located in the Hopewell Road area of Washington County, specifically employers in the Newgate/Hunters Green Business Park. Washington County JARC Program Community Access Transit (CAT) This service provides transportation services to elderly, disabled, and low-income citizens of Washington County, Frederick County, and rural areas of Western Maryland who otherwise do not have access to transportation. CURRENT SECTION 5310 RECIPIENTS IN THE REGION While many of the Section 5310 recipients were referenced in Table 4-1, this information is presented independently as well, given that Section 5310 is one of the three funding programs for which this coordinated plan has been developed. The following agencies have received capital assistance from the Section 5310 program within the last five years: Allegany County Allegany County Human Resources Development Commission Friends Aware Housing Authority of Allegany County Frederick County Daybreak Adult Day Services, Inc. Waystation, Inc. Garrett County Appalachian Parent Association, Inc. Garrett County Community Action Committee Washington County The ARC of Washington County Easter Seals Horizon Goodwill Industries Turning Point of Washington County Washington County Commission on Aging Washington County Community Action Council, Inc. Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 4-12

SECTION FIVE: UNMET TRANSPORTATION NEEDS AND ISSUES ALLEGANY AND GARRETT COUNTIES 1. Long distance medical transportation. There are two major concerns regarding the provision of long-distance medical transportation. The first concern is that there is not a way to pay for the trip for people who do not qualify for Medicaid. The second concern is the complicated logistics of trying to coordinate passenger trips among providers in the region. Efforts to coordinate these trips on a regional basis have been tried, but the total trip distances were so long that it is impractical from an operational perspective. Major medical destinations include Baltimore (MD), Morgantown (WV), Winchester (VA), and Pittsburgh (PA). 2. Vehicles better suited for the terrain. Many of the public transit and human service riders reside in remote, mountainous areas that often require four-wheel drive capability in the winter months. The cost of adding four-wheel drive capability to rural transit vehicles is not currently reimbursed by State or federal funds. 3. Better marketing and education. Many people in Garrett and Allegany Counties do not know what transportation services are available to them or how to access a ride. There is a need to better educate client advocates so that they can in turn educate the clients they serve. There is also a need to develop marketing programs that can help overcome people s fears of riding transit and reduce the stigma of riding transit that can exist in rural areas. 4. Additional funding opportunities. The cost per trip to provide service is very high in the remote areas of the region and the users cannot afford to pay a high fare. 5. Expanded transportation to local medical facilities for low-middle income residents who are not eligible for Medicaid-funded transportation services. 6. Expanded seasonal transit options so that people can access jobs at Wisp, at Deep Creek Lake, and at Rocky Gap Resort. 7. Expanded transit services in the Route 36 Corridor. 8. Additional transit options in the outlying areas of the County. There are transit needs outside of the current commuter service area. There are also new residential developments that are not located within the service area. 9. Additional operational funding. The majority of the current transit service is provided in and around the City of Cumberland. Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 5-1

FREDERICK COUNTY 1. Improved interagency coordination. There is a need to improve the flow of information from the human service agencies to TransIT with regard to the transit needs of their clients. There is also a need for better connections between public transit services and human service agency-provided services. 2. Additional transit opportunities to access employment opportunities. 3. Transit services later in the evenings. Current transit services end at 9:45 p.m., which is before many retail and restaurant employees are finished their evening shifts. 4. Expanded demand-response/specialized services on weekends. The current TransIT-Plus service does not operate on the weekends, other than in the complementary ADA service corridors (Saturday only). 5. Additional transit opportunities to connect the rural areas of the county to Frederick. This need is for both able-bodied and disabled riders. 6. Transit services on Sundays. 7. Additional transit opportunities for out-of-county destinations, such as Baltimore, Annapolis, and Montgomery County. 8. Additional transit opportunities for shopping and medical trips, as well as more convenient travel options for people who are trip-chaining (i.e., making a trip with several destinations and trip purposes, such as daycare/employment or employment/grocery store, or medical/pharmacy/grocery store, etc.). 9. Expanded volunteer programs to help meet the demand for trips that are not effective to provide using traditional public transit. 10. Additional transit options in the outlying areas of the County. There are transit needs outside of the current commuter service area. There are also new residential developments that are not located within the service area. 11. Additional operational funding. The majority of the current transit service is provided in and around the City of Cumberland. WASHINGTON COUNTY 1. More wheelchair-accessible vans and additional access to the existing fleet of accessible vans (better coordination among agencies). Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 5-2

2. Expanded transit availability to access employment opportunities, including evenings, weekends, and holidays. 3. Additional transit options in the outlying areas of the County. There are transit needs outside of the current County Commuter service area. There are also new residential developments that are not located within the County Commuter service area. 4. Expanded transit availability for all trip purposes on weekends. 5. Additional operational funding. The majority of the current transit service is provided in and around the City of Hagerstown, though the City does not make a financial contribution to County Commuter. 6. Additional marketing. There is currently not enough staff people to develop an effective marketing and advertising program for County Commuter. 7. Additional funding programs for people who fall between the cracks. It is difficult for some riders to pay their fares, particularly for long-distance trips, if they do not qualify for Medicaid, Temporary Cash Assistance, or some other governmental assistance program. This would include a taxi voucher program. 8. Additional transit services in the evenings for all trip purposes. 9. Additional transit availability for the Hopewell Road area, where several distribution centers have been built. 10. Additional transit availability for dialysis trips. WESTERN MARYLAND UNMET TRANSPORTATION NEEDS AND ISSUES STATEMENT The Western Maryland Regional Coordinated Planning Committee met on August 10, 2010 to review the unmet transportation needs of individuals with disabilities, older adults, and people with low incomes. The Committee provided input on the existing 2007 list of unmet transportation needs and the list was modified to reflect their comments. Only slight changes were made to the existing unmet transportation needs list. The changes to the unmet transportation needs are noted in Table 5-1. Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 5-3

Table 5-1: Unmet Transportation Needs and Issues Statement Unmet Transportation Need/Issue Older Adults People with Disabilities People With Low Incomes Regional/ County Specific Limited transportation options for people who live outside the fixed- route service areas, particularly for people in the more remote areas of the region. Limited transportation options on Sundays and evenings, especially to serve work-related trips. Long-distance medical transportation, particularly for people who are not Medicaid-eligible. Customers and their advocates may need travel training on how to use services. Limited transportation options for dialysis trips, particularly for people who are not Medicaid-eligible. The lack of funding to subsidize the trips for people who are not funded X X X Allegany, Frederick, and Washington X X X Regional X X X Regional X X X Regional X X X Regional X X X Regional through an agency. Limited transportation options to access second and third shift jobs. X X X Regional Transit services to access employment opportunities, particularly in newly developing industrial areas. X X X Regional Access to paratransit vehicles that can operate over difficult terrain. X X X More specific to Allegany and Garrett Counties X X X Regional Limited transit opportunities for out-ofcounty destinations. More wheelchair accessible vans X X X Regional Improved interagency coordination X X X Regional Additional operational funding X X X Regional Better marketing and education X X X Regional Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 5-4

SECTION SIX: RECOMMENDED STRATEGIES AND POTENTIAL PROJECTS Based on the unmet transportation needs and gaps between current services and needs, and to achieve efficiencies in service delivery, seven specific strategies to meet these needs in the Western Maryland Region are determined to be priorities. These are: Continue to support the operating and capital needs of coordinated human service/public transportation providers. Making full use of the existing public transportation infrastructure is viewed as a critical component to addressing unmet transportation needs in the region. Current demand-response services could be expanded to provide additional trips for older adults, people with disabilities, and people with lower incomes, though not in a manner that would supplant existing funding sources. Establish a ride-sharing program for long-distance medical transportation. Provide transportation options so that people can access second and third shift jobs, as well as jobs on Sundays. Coordinate services among providers with wheelchair-accessible vans so that these resources can be better accessed throughout the community. Establish or expand programs that train customers, human service agency staff, medical facility personnel, and others in the use and availability of transportation services. Consider non-traditional programs that may be applicable in the more remote areas of the region. Provide targeted shuttle services to access employment opportunities, particularly those in newly developing industrial and resort areas. These strategies are described in more detail in the remainder of this section, along with the multiple unmet transportation needs or issues they address, potential projects that correspond to each strategy, and potential MTA funding sources (including the programs that require this coordinated plan). Appendix E provides details concerning these funding programs. While potential projects that could be implemented to fulfill these strategies are listed, please note that this list of potential projects is not comprehensive and other projects that meet the strategy and address the unmet need or issue will also be considered. In addition, information on any projects recently funded through the MTA sources are included with each strategy. Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 6-1

The members of the committee also feel strongly that there are significant unmet general public transportation needs in the region that are beyond the scope of these three programs, but should be addressed in any future general public transit planning processes that are not tied to specific user groups. Increasing general public transit funding for the existing public transit providers, though not specifically addressed in this plan, would allow the providers to fulfill some of the unmet needs articulated in this plan. Also, the strategies from the 2007 Coordinated Plan were reviewed for the 2010 update. The Western Maryland Regional Coordinated Planning Committee reaffirmed the strategies with some light modifications. These updates have been incorporated in this section. As noted in Section One, projects funded through the JARC and New Freedom Programs must be derived from this plan. To assist potential applicants, the current application for the JARC and New Freedom Programs can be found in Appendix F. Reporting forms for projects funded through the two programs are located in Appendix G. Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 6-2

Strategy #1: Continue to Support the Operating and Capital Needs of Coordinated Human Service/Public Transportation Providers On-going support for the capital and operating needs of the coordinated human service transportation and public transportation providers in the region is seen as the most important strategy for this plan by committee members. Using current demand response services to provide additional trips for older adults, people with disabilities, and people with lower incomes is an effective mechanism to address unmet transit needs for these three population groups. It should be noted that any projects suggested under this strategy would need to provide a new service, not supplant a project that is currently being funded through a different funding mechanism. Unmet Need/Issue Will Address: Limited transportation options for people who live outside the fixed-route service areas. Limited transportation options for dialysis trips, particularly for people who are not Medicaid-eligible. The lack of funding to subsidize trips for people who are not funded through an agency. Limited transportation options to access employment opportunities and job-related activities, especially jobs that require Sundays, evenings, and/or second and third shifts. Limited transportation options for non-medical trips Potential MTA Funding Programs: Section 5310 New Freedom JARC Potential Projects: Capital funds to support the provision of transportation services to meet the special needs of older adults, people with disabilities, and people with lower incomes. Capital funds to support new mobility management and coordination programs among public transportation providers and human service agencies providing transportation. Operating assistance to buy trips on existing services for people who are not agencysponsored. Expand current demand-response system to meet additional service needs. Expand services to dialysis treatment facilities through current demand response system. Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 6-3

FUNDED PROJECTS Name Description Amount Year Washington County Community Action Council Community Access Transit (CAT) New Freedom Continuation Grant. Project provides transportation services to elderly, disabled and low-income citizens of Washington County and rural areas of Western MD who otherwise do not have access to transportation. Funding will support vehicle operations to expand current demand-response system, expansion of services to agency day programs and for support to their current services. $22,090 FY2011 Washington County Community Action Council Hopewell Express Washington County Community Action Council Community Access Transit (CAT) Washington County Community Action Council Community Access Transit (CAT) Hopewell Express is a free employment transportation program. This bus service assists individuals who are seeking employment or who are employed at businesses located in the Hopewell Road area of Washington County. Specifically employers in the Newgate/Hunters Green Business Park. New Freedom Continuation Grant. Project provides transportation services to elderly, disabled and low-income citizens of Washington County and rural areas of Western MD who otherwise do not have access to transportation. Funding will support CAC in enhancing their coordinated transportation system. Requesting one vehicle and software. JARC Continuation Grant. Project provides transportation services to elderly, disabled and low-income citizens of Washington County and rural areas of Western MD who otherwise do not have access to transportation. Funding will support CAC in enhancing their coordinated transportation system. Requesting one vehicle and software. $78,300 FY2011 $156,460 FY 2010 & FY2011 $52,153 FY 2010 & FY2011 Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 6-4

Strategy #2: Establish Ridesharing Program for Long Distance Medical Trips In the more urban regions of the State, commuter-oriented ridesharing programs have been active for many years. One such example is the Commuter Connections program, in which Frederick County TransIT participates. This strategy would use this commuter-oriented model as a basis for developing a ride-sharing program for long distance medical trips. A database of potential drivers and riders could be kept with a central mobility manager, who would match the trip needs with the available participating drivers. The riders would share the expenses with the drivers on a per-mile basis (i.e., similar to mileage reimbursement). This strategy could be a cost-effective way to provide long-distance medical trips without sending a human service or public transit vehicle out of the region for a day. This strategy could be implemented in conjunction with a broader mobility management program. Unmet Need/Issue Will Address: Limited transportation options available for long-distance medical transportation, particularly for people who are not Medicaid-eligible. Limited transit opportunities for out-of-county destinations. Potential MTA Funding Programs: New Freedom Potential Projects: Development of a ride-share matching database that could be used to effectively match potential drivers with people who need rides. Implementation of a mobility manager to oversee ride-sharing programs. Development of volunteer driver program to provide long distance medical trips. FUNDED PROJECTS NONE Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 6-5

Strategy #3: Provide Transportation Options to Access Second and Third Shift Jobs Many lower-income people who are starting new jobs are offered the least attractive work schedule, as seniority is typically a factor in choosing a work schedule. There are also some distribution-related jobs that only have work for people during the second and third shifts. These schedules pose enormous transportation barriers for low-income workers who live in the rural and small urban communities of Western Maryland. While there are transit services in each county, none operate past 10:00 p.m. For the more urbanized areas of Western Maryland, it may be appropriate to extend the hours of fixed-route transit services to accommodate these trips, if there is enough demand to warrant increased service hours. For the lower demand areas of the region, it may be more effective to establish a rural ridesharing program and/or a taxi-voucher program, assuming that proper quality control measures could be enacted. Unmet Need/Issue Will Address: Limited transportation options to access second and third shift jobs. Limited transit options on Sundays and evenings, especially to serve work-related trips. Potential MTA Funding Programs: JARC Potential Projects: Extend fixed-route service hours for TransIT, County Commuter, and/or Allegany County Transit. Establish taxi-voucher program. Establish ridesharing program. FUNDED PROJECTS Name Description Amount Year Washington County Community Action Council Community Access Transit (CAT) Hopewell Express is a free employment transportation program. This bus service assists individuals who are seeking employment or who are employed at businesses located in the Hopewell Road area of Washington County. Specifically employers in the Newgate/Hunters Green Business Park. $78,300 FY2011 Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 6-6

Strategy #4: Coordinate Services Among Providers In some portions of Western Maryland, it was reported that there are wheelchair vans in the community, but they are not being fully utilized. There are also unmet transit needs that could potentially be met through a more effective mechanism of coordinating community transportation. Coordination efforts could include a mobility manager, coordinated training, coordinated maintenance, trip and vehicle sharing, information sharing, and/or increased consolidation. By improving the coordination of resources among the providers, there could be an increase in the availability of transportation resources to serve older adults, persons with disabilities, and low-income persons. This strategy could be implemented in conjunction with the ride-sharing strategy, which also called for a mobility manager feature. Unmet Need/Issue Will Address: Limited transportation options for people who live outside the fixed-route service areas. Limited transportation options in the evenings and on Sundays. Lack of long-distance medical transportation, particularly for people who are not Medicaid-eligible. Limited transportation options for dialysis trips, particularly for people who are not Medicaid-eligible. Maintenance Program pooling all agencies on contracts for maintenance. Potential MTA Funding Programs: New Freedom Section 5310 JARC Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 6-7

Potential Projects: Establish mobility manager to build coordination among existing public transit and human service transportation providers. Implement new or expanded program that provides potential customers and human service agency staff with training and assistance in use of current transportation services. Use technology to expand marketing efforts, including use of email messaging through list serve and regional transportation website. Establish one regional phone number to access transportation information. Create a Riders Guide, a how to ride brochure and compilation of schedules simplifying the schedules to make them less confusing. Create a brokerage/consortium of human service transportation providers. Region-wide medical transportation brokerage program. Use human service agency transportation providers as feeder service to fixed routes. Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 6-8

FUNDED PROJECTS Name Description Amount Year Washington County Community Action Council Community Access Transit (CAT) New Freedom Continuation Grant. Project provides transportation services to elderly, disabled and low-income citizens of Washington County and rural areas of Western MD who otherwise do not have access to transportation. Funding will support vehicle operations to expand current demand-response system, expansion of services to agency day programs and for support to their current services. $22,090 FY2011 Washington County Community Action Council Hopewell Express Washington County Community Action Council Community Access Transit (CAT) Washington County Community Action Council Community Access Transit (CAT) Hopewell Express is a free employment transportation program. This bus service assists individuals who are seeking employment or who are employed at businesses located in the Hopewell Road area of Washington County. Specifically employers in the Newgate/Hunters Green Business Park. New Freedom Continuation Grant. Project provides transportation services to elderly, disabled and low-income citizens of Washington County and rural areas of Western MD who otherwise do not have access to transportation. Funding will support CAC in enhancing their coordinated transportation system. Requesting one vehicle and software. JARC Continuation Grant. Project provides transportation services to elderly, disabled and low-income citizens of Washington County and rural areas of Western MD who otherwise do not have access to transportation. Funding will support CAC in enhancing their coordinated transportation system. Requesting one vehicle and software. $78,300 FY2011 $156,460 FY 2010 & FY2011 $52,153 FY 2010 & FY2011 Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 6-9

Strategy #5: Establish or Expand Programs That Train Customers, Human Service Agency Staff, Medical Facility Personnel, and Others in the Use and Availability of Transportation Services In addition to expanding transportation options in the region, it is vital that customers, caseworkers, agency staff, and medical facility personnel that work with older adults, people with disabilities, and people with low incomes are familiar with available transportation services. Efforts can include travel training programs to help individuals use public transit services and outreach programs to ensure people helping others with their transportation issues are aware of mobility options in the region. Unmet Need/Issue Will Address: Customers and their advocates may need to be educated with regard to what transportation services are available and they may also need training on how to use these services. Limited medical trip options, particularly for long-distance trips and trips outside of the county. Potential MTA Funding Programs: New Freedom JARC Potential Projects: Implement travel training program for individual users and human service agency staff on awareness, knowledge, and skills in use of current transportation services. Promotion of single regional transportation phone number for distribution to medical offices, therapist, etc. Smart Ride program whereby medical personnel are educated on when appointments are able to be scheduled based on transportation constraints. Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 6-10

FUNDED PROJECTS Name Description Amount Year Washington County Community Action Council Community Access Transit (CAT) New Freedom Continuation Grant. Project provides transportation services to elderly, disabled and low-income citizens of Washington County and rural areas of Western MD who otherwise do not have access to transportation. Funding will support vehicle operations to expand current demand-response system, expansion of services to agency day programs and for support to their current services. $22,090 FY2011 Washington County Community Action Council Hopewell Express Washington County Community Action Council Community Access Transit (CAT) Washington County Community Action Council Community Access Transit (CAT) Hopewell Express is a free employment transportation program. This bus service assists individuals who are seeking employment or who are employed at businesses located in the Hopewell Road area of Washington County. Specifically employers in the Newgate/Hunters Green Business Park. New Freedom Continuation Grant. Project provides transportation services to elderly, disabled and low-income citizens of Washington County and rural areas of Western MD who otherwise do not have access to transportation. Funding will support CAC in enhancing their coordinated transportation system. Requesting one vehicle and software. JARC Continuation Grant. Project provides transportation services to elderly, disabled and low-income citizens of Washington County and rural areas of Western MD who otherwise do not have access to transportation. Funding will support CAC in enhancing their coordinated transportation system. Requesting one vehicle and software. $78,300 FY2011 $156,460 FY 2010 & FY2011 $52,153 FY 2010 & FY2011 Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 6-11

Strategy #6: Consider Non-Traditional Programs In the more rural areas of Western Maryland, it is fairly typical that a low-income person will have a car available for his or her use, but it may be inoperable. With the long trip distances and dispersed population, sometimes a repaired automobile is the most cost-effective way to provide a person with access to employment opportunities. The TANF Program allows car repairs for their clients to access employment. While the FTA does not specifically allow funds to be used to repair cars, JARC funds could potentially be used in collaboration with TANF funds to establish a program whereby TANF would pay for the car repair and JARC funds would be used to develop a ride-sharing or voucher program so that the car owner could give other people rides to work. Another non-traditional program is that of allowing public transit and human service transportation providers to purchase four-wheel drive vehicles. The more remote areas of Western Maryland (which includes much of Garrett and Allegany Counties) are mountainous. There are many roads and long driveways that are gravel and hard to navigate with a typical paratransit vehicle. It would be better for these vehicles, and safer, if the providers had access to a few four-wheel drive paratransit vehicles to be used in these more remote areas. These Western counties also experience more snow than other areas of the State, and some trips, such as dialysis, must still be provided in bad weather. Historically, the MTA has not participated financially in funding a four-wheel drive package for a paratransit vehicle. Establishing a pool of volunteer drivers that could be available to several agencies may also be a viable strategy to addressing occasional trip needs. Unmet Need/Issue Will Address: Limited transportation options for people who live outside of the fixed-route service areas. Limited transportation options to access second and third shift jobs. Limited transportation on Sundays and evenings, particularly for work-related trips. Limited opportunities for out-of county destinations. Transportation providers do not have access to vehicles that can operate over difficult terrain. Potential MTA Funding Programs: JARC Section 5310 New Freedom Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 6-12

Potential Projects: Expand the TANF-based car repair programs to include car-repair assistance for non-tanf low-income people, through a partnership arrangement that would include ridesharing and/or vouchers. While the FTA funds could not specifically be used for the car repair, they could be used for the ridesharing/voucher portion of the project. Capital assistance to purchase four-wheel drive vehicles. Develop a pool of volunteer drivers to meet the one-on-one transportation needs that are inherent to a more rural environment. FUNDED PROJECTS Name Description Amount Year Washington County Community Action Council Hopewell Express Hopewell Express is a free employment transportation program. This bus service assists individuals who are seeking employment or who are employed at businesses located in the Hopewell Road area of Washington County. Specifically employers in the Newgate/Hunters Green $78,300 FY2011 Washington County Community Action Council Community Access Transit (CAT) Business Park. JARC Continuation Grant. Project provides transportation services to elderly, disabled and low-income citizens of Washington County and rural areas of Western MD who otherwise do not have access to transportation. Funding will support CAC in enhancing their coordinated transportation system. Requesting one vehicle and software. $52,153 FY 2010 & FY2011 Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 6-13

Strategy #7: Provide Targeted Shuttle Services to Access Employment Opportunities In Western Maryland there are several relatively new industrial parks that have significant numbers of entry-level jobs. There are also resort employment opportunities in Garrett County in the Deep Creek Lake area and in Allegany County at Rocky Gap. These concentrated job opportunities can sometimes provide central employment destinations that could potentially be served via targeted shuttle services. Locating a critical mass of workers is the key for this strategy to be effective. This strategy may also provide a mechanism for employer partnerships. Unmet Need/Issue Will Address: Limited transit services to access employment opportunities, particularly in newly developing industrial and/or resort areas. Potential MTA Funding Programs: JARC Potential Projects: Operating assistance to fund specifically-defined, targeted shuttle services. Capital assistance to purchase vehicles to provide targeted shuttle services. Partnership arrangements with major employers. Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 6-14

FUNDED PROJECTS Name Description Amount Year Washington County Community Action Council Hopewell Express Hopewell Express is a free employment transportation program. This bus service assists individuals who are seeking employment or who are employed at businesses located in the Hopewell Road area of Washington County. Specifically employers in the Newgate/Hunters Green $78,300 FY2011 Washington County Community Action Council Community Access Transit (CAT) Business Park. JARC Continuation Grant. Project provides transportation services to elderly, disabled and low-income citizens of Washington County and rural areas of Western MD who otherwise do not have access to transportation. Funding will support CAC in enhancing their coordinated transportation system. Requesting one vehicle and software. $52,153 FY 2010 & FY2011 Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 6-15

SECTION SEVEN: COORDINATION INSTITUTIONAL STRUCTURE AND ON-GOING ARRANGEMENTS An ongoing Western Maryland Regional Coordinating Committee structure has been formalized to ensure efforts continue to move forward, and establish a regional structure to provide recommendations on projects to be funded through the JARC and New Freedom Programs. This Committee, established by the TCC with MTA oversight, will include appropriate representatives from stakeholder organizations and the public. This Western Maryland Coordinated Transportation Committee will provide an ongoing forum for members to discuss any local transportation needs, especially those of older adults, people with disabilities, and people with lower incomes. The Committee will meet two to three times a year, and at a minimum shall: Review applications for funding through JARC and New Freedom competitive selection process and provide recommendations. Specifics on the timing for this review will be detailed in the applications for these funding programs. Provide input and assist public transit and human service transportation providers in establishing priorities with regard to community transportation services. Review and discuss coordination strategies in the region and provide recommendations for possible improvements to help expand mobility options in the region. Review and discuss strategies for coordinating services with other regions in Maryland and outside the State to help expand mobility options. Appoint a representative to the State Planning Subcommittee of the Maryland Coordinating Committee for Human Services Transportation. Lead updates of the Western Maryland Coordinated Public Transit-Human Services Transportation Plan. Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 7-1

SECTION EIGHT: PLAN ADOPTION As noted in Section Two, the Western Maryland Coordinated Planning Committee discussed the prioritized list of strategies to meet the transportation needs in the region included in this plan. Ultimately, the Committee approves and endorses a draft of the plan for public review. Also as noted in Section Two, public comments, if substantial, are incorporated into this plan. After the public review process, this updated plan was formally endorsed by the Tri County Council for Western Maryland as noted in the following resolution. Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 8-1

Tri County Council for Western Maryland, Inc. Resolution RESOLUTION TO ENDORSE THE MARYLAND TRANSIT ADMINISTRATION APPLICATION FOR FEDERAL ASSISTANCE IN SUPPORT OF THE WESTERN MARYLAND COORDINATED PUBLIC TRANSIT HUMAN SERVICES TRANSPORTATION PLAN WHEREAS, the Tri County Council for Western Maryland, Inc. is the designated Planning Organization for the Western Maryland region, encompassing Garrett, Allegany, and Washington Counties as well as rural parts of Frederick County, and includes official representatives of the cities of Oakland, Cumberland, Hagerstown, and Frederick, the Maryland Department of Transportation, and the Maryland Department of Planning; and WHEREAS, the Tri County Council for Western Maryland, Inc. as the Planning Organization for the Western Maryland region, has the responsibility under the provisions of the Safe, Accountable, Flexible, and Efficient Transportation Equity Act A Legacy for Users (SAFETEA-LU) for developing and carrying out a continuing, cooperative, and comprehensive transportation planning process for the metropolitan area; and WHEREAS, the Federal Transit Administration of the U.S. Department of Transportation supports the Job Access and Reverse Commute Grant Program authorized under Section 5316 of SAFETEA-LU and the New Freedom Grant Program authorized under Section 5317 of SAFETEA-LU. Sections 5316 and 5317 require that projects must be derived from a locally developed, coordinated public transit human services transportation plan ; and WHEREAS, on September 10, 2010 the Tri County Council for Western Maryland, Inc. approved the Western Maryland Coordinated Public Transit Human Services Transportation Plan; and WHEREAS, under the federal guidelines of the Job Access and Reverse Commute Grant Program and New Freedom Grant Program the Planning Organization is responsible for determining that projects requesting funds are consistent with the regionally adopted long-range transportation plan; and WHEREAS, the Tri County Council for Western Maryland, Inc. urges the Maryland Transit Administration to fund the attached program requests as they meet the requirements of the two programs under the current federal and state guidelines. NOW, THEREFORE, BE IT RESOLVED, the Maryland Transit Administration will Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 8-2

submit to the Federal Transit Administration a grant application under these two Grant Programs and, in conjunction with the Tri County Council for Western Maryland, Inc., has determined that the existing sponsors and programs support the current goals and objectives of the Western Maryland Coordinated Public Transit Human Services Transportation Plan. I HEREBY CERTIFY that the Tri County Council for Western Maryland, Inc. as the Planning Organization for the Western Maryland region approved the aforementioned resolution at its September 10, 2010 meeting. Western Maryland Coordinated Public September 2010 Transit-Human Services Transportation Plan 8-3

APPENDIX B WESTERN COORDINATED PLANNING COMMITTEE ROSTER B-1

2010 WESTERN COORDINATED PLANNING COMMITTEE ROSTER Abby Mensinger Allegany County Health Department Christine Conner Allegany County Transit Guy Winterberg Tri-County Council for Western Maryland John Hill Garrett Transit Kevin Cerrone Washington County Commuter Ryan Davis Tri-County Council for Western Maryland Nancy Norris TransIT Services of Frederick County Courtney Thomas Allegany County HRDC Dave Jordon Washington County Community Action Council Advisors: Latrina Trotman Maryland Transit Administration B-2

2007 WESTERN COORDINATED PLANNING COMMITTEE ROSTER Abby Mensinger Allegany County Health Department Adina Brode Garrett County Agency on Aging Carrie Tressler Way Station Christine Conner Allegany County Transit Guy Winterberg Tri-County Council of Western Maryland Joan Jackson The ARC of Washington County John Hill Garrett Transit Kevin Cerrone Washington County Commuter Leanne Mazer Tri-County Council of Western Maryland Linda Brant Way Station Margaret Mulligan Maryland Workforce Promise Nancy Norris TransIT Services of Frederick County Paul Sweeney United Cerebral Palsy of Central Maryland-Western Division Peggy Martin Washington County Disability Advisory Committee B-3

Rod MacRae Washington County Health Department Rosalind Martin Washington County Department of Social Services Sondra Funk Clear Spring, Maryland Advisors: Michele Gardner Latrina Trotman Maryland Transit Administration B-4

APPENDIX C WESTERN MARYLAND DEMOGRAPHICS

70 81 15 68 Friendsville McHenry Grantsville Frostburg La Vale Cresaptown 68 Cumberland Allegany Hancock 70 Washington Williamsport Hagerstown Smithsburg Emmitsburg Thurmont 219 Oakland Garrett!( 135 Westernport!( 972 220 Martinsburg Boonsboro 70 Sharpsburg Middletown Frederick Walkersville Frederick 70 New Market Brunswick Urbana Mt. Airy 50 340 Point of Rocks 15 270 81 Legend Places 50 Major Highways MARC, AMTRAK Water No. of Households More than 100 50 to 100 Less than 50 0 5 10 15 Miles Data Source: Census 2000, ESRI Data CD Figure C-1 WESTERN MARYLAND, AUTOLESS HOUSEHOLDS

70 81 15 68 Friendsville McHenry Grantsville Frostburg La Vale Cresaptown 68 Cumberland Allegany Hancock 70 Washington Williamsport Hagerstown Smithsburg Emmitsburg Thurmont 219 Oakland Garrett!( 135 Westernport!( 972 220 Martinsburg Boonsboro 70 Sharpsburg Middletown Frederick Walkersville Frederick 70 New Market Brunswick Urbana Mt. Airy 50 340 Point of Rocks 15 270 81 Legend Places 50 Major Highways MARC, AMTRAK Water No. of Persons More than 200 100 to 200 Less than 100 0 5 10 15 Miles Data Source: Census 2000, ESRI Data CD Figure C-2 WESTERN MARYLAND, POPULATION BELOW POVERTY

70 81 15 68 Friendsville McHenry Grantsville Frostburg La Vale Cresaptown 68 Cumberland Allegany Hancock 70 Washington Williamsport Hagerstown Smithsburg Emmitsburg Thurmont 219 Oakland Garrett!( 135 Westernport!( 972 220 Martinsburg Boonsboro 70 Sharpsburg Middletown Frederick Walkersville Frederick 70 New Market Brunswick Urbana Mt. Airy 50 340 Point of Rocks 15 270 81 Legend Places 50 Major Highways MARC, AMTRAK Water No. of Persons More than 200 100 to 200 Less than 100 0 5 10 15 Miles Data Source: Census 2000, ESRI Data CD Figure C-3 WESTERN MARYLAND, DISABLED POPULATION

70 81 15 68 Friendsville McHenry Grantsville Frostburg La Vale Cresaptown 68 Cumberland Allegany Hancock 70 Washington Williamsport Hagerstown Smithsburg Emmitsburg Thurmont 219 Oakland Garrett!( 135 Westernport!( 972 220 Martinsburg Boonsboro 70 Sharpsburg Middletown Frederick Walkersville Frederick 70 New Market Brunswick Urbana Mt. Airy 50 340 Point of Rocks 15 270 81 Legend Places 50 Major Highways MARC, AMTRAK Water No. of Persons More than 200 100 to 200 Less than 100 0 5 10 15 Miles Data Source: Census 2000, ESRI Data CD Figure C-4 WESTERN MARYLAND, ELDERLY (65+) POPULATION

Map A : Population Change for Maryland's Jurisdictions, 2000-2009 Garrett -291 Allegany -2,398 Number of Persons Less than 0 1-10,000 10,001-25,000 25,001-36,000 Greater than 36,000 Washington 13,987 Total change for Maryland: 402,934 Carroll Harford 19,192 23,924 Baltimore Frederick 35,506 32,704 Baltimore City Howard -13,736 34,035 Montgomery Anne Arundel 98,254 31,545 Prince George's 33,044 Calvert Charles 21,680 14,649 St. Mary's 16,767 N Cecil 14,845 Kent 1,047 Queen Anne's 7,398 Caroline Talbot 2,450 3,595 Dorchester 1,368 Wicomico 9,578 Worcester Somerset 2,579 1,212 Source: The Maryland Department of Planning, Planning Data Services from the Population Division, U.S. Census Bureau

Map B: Percent Population Change for Maryland's Jurisdictions, 2000-2009 Garrett Allegany Washington -1.0% -3.2% 10.6% Percent of Persons -3.2% - 0% 0.1% - 10.0% 10.1% - 12.0% 12.1% - 15.0% 15.1% - 19.6% Total percent change for Maryland : 7.6% Frederick 16.7% Carroll 12.7% Charles 18.0% Harford Baltimore 10.9% 4.7% Baltimore City Howard -2.1% 13.7% Montgomery Anne Arundel 11.3% 6.4% Prince George's N 4.1% Calvert 19.6% St. Mary's 19.4% Cecil 17.3% Kent 5.5% Queen Anne's 18.2% Caroline Talbot 7.2% 12.1% Dorchester 4.5% Wicomico 11.3% Worcester Somerset 4.9% 5.5% Source: The Maryland Department of Planning, Planning Data Services from the Population Division, U.S. Census Bureau

Percent of Households With One or More People 65 Years and Over in Maryland and its Jurisdictions, 2008 (Table GCT1104) * Allegany 33.8 Wicomico Baltimore Washington 25.3 25.2 25.0 Baltimore City Montgomery Carroll Maryland Harford Cecil Anne Arundel Calvert Frederick St. Mary's Prince George's 23.9 23.9 23.0 22.8 22.2 21.8 21.4 21.2 20.2 19.9 19.0 Howard Charles 16.9 16.7 0 5 10 15 20 25 30 35 * Apparent differences may not be statistically significant at the 90 percent confidence interval. Prepared by the Maryland Department of Planning, from the 2008 ACS for the 16 counties covered (population of 65,000 or more), September 2009

Percent of People With a Disability in Maryland and its Juridictions, 2008 (Table GCT1810) * Allegany 16.2 Baltimore City Washington 15.1 15.6 Calvert Cecil 13.0 13.5 St. Mary's 11.7 Wicomico Harford Baltimore Maryland Anne Arundel 11.0 10.7 10.3 10.1 9.9 Carroll Frederick 9.1 9.4 Charles 8.2 Prince George's Montgomery 7.3 7.5 Howard 6.7 0 2 4 6 8 10 12 14 16 18 * Apparent differences may not be statistically significant at the 90 percent confidence interval. Prepared by the Maryland Department of Planning, from the 2008 ACS for the 16 counties covered (population of 65,000 or more), September 2009

Western Maryland Region DEMOGRAPHIC AND SOCIO-ECONOMIC OUTLOOK Historical Projected ---------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- 1970 1980 1990 2000 2005 2010 2015 2020 2025 2030 Population Characteristics: Total Population 209,349 220,132 224,477 236,699 243,300 252,300 265,550 277,850 288,500 297,900 Male 101,382 107,254 110,258 119,437 122,780 128,210 135,320 142,030 147,830 152,960 Female 107,967 112,878 114,219 117,262 120,520 124,090 130,230 135,820 140,670 144,940 White ** 203,855 212,837 214,058 218,416 221,430 226,830 237,090 246,730 254,800 261,700 Nonwhite ** 5,494 7,295 10,419 18,283 21,870 25,470 28,460 31,120 33,700 36,200 Selected Age Groups: 0-4 16,942 13,345 14,610 13,675 13,660 14,150 14,550 15,070 15,370 15,600 5-19 58,895 53,446 44,439 46,637 47,570 47,460 48,210 49,160 50,560 51,620 20-44 63,866 76,199 84,814 84,510 82,350 82,770 87,330 91,990 97,060 99,930 45-64 46,931 48,092 46,237 55,297 62,270 68,380 71,010 70,980 68,190 67,740 65+ 22,715 29,050 34,377 36,580 37,460 39,540 44,470 50,640 57,320 63,020 Total 209,349 220,132 224,477 236,699 243,300 252,300 265,550 277,850 288,500 297,900 Total Household Population 203,378 211,944 212,900 220,504 226,922 234,273 246,687 257,921 267,529 275,978 Total Households 66,635 78,390 84,506 90,524 94,725 98,175 104,425 110,325 115,625 120,425 Average Household Size 3.05 2.70 2.52 2.44 2.40 2.39 2.36 2.34 2.31 2.29 Labor Force: Total Population 16+ 148,713 170,198 178,673 189,157 195,650 204,490 216,590 227,370 236,880 245,220 In Labor Force 79,576 96,095 104,508 110,562 114,600 120,090 128,050 133,770 138,060 141,880 % in Labor Force 53.5 56.5 58.5 58.4 58.6 58.7 59.1 58.8 58.3 57.9 Male Population 16+ 71,577 81,777 86,690 94,829 98,050 103,480 110,080 116,020 121,220 125,800 In Labor Force 52,776 58,025 58,078 58,976 60,950 63,990 68,050 71,140 73,600 75,890 % in Labor Force 73.7 71.0 67.0 62.2 62.2 61.8 61.8 61.3 60.7 60.3 Female Population 16+ 77,136 88,421 91,983 94,328 97,600 101,010 106,510 111,350 115,660 119,420 In Labor Force 26,800 38,070 46,430 51,586 53,650 56,100 60,000 62,630 64,460 65,990 % in Labor Force 34.7 43.1 50.5 54.7 55.0 55.5 56.3 56.2 55.7 55.3 Jobs by Place of Work : 87,695 97,024 117,724 131,298 138,713 140,300 147,900 154,100 157,600 160,900 Income Characteristics: Personal Inc. (mill. constant 2000$) $2,706.3 $3,649.0 $4,386.9 $5,539.5 $6,188.8 $6,925.4 $8,219.5 $9,222.7 $9,990.3 $10,693.0 Per Capita Income (constant 2000$) $12,917 $16,576 $19,485 $23,399 $25,417 $27,449 $30,953 $33,193 $34,629 $35,895 Household Income (current $) 1989 1999 2006 2007 1989 1999 2006 2007 Median $25,866 $36,250 $46,350 $48,400 Mean $31,299 $45,100 $59,250 $62,150 Housing Units Authorized for Construction: 2000 2001 2002 2003 2004 2005 2006 2007 2008 2000-2008 Total 1,053 1,352 1,671 1,546 1,843 2,393 1,315 818 582 12,573 Single Family 891 1,150 1,402 1,439 1,660 1,885 1,068 766 481 10,742 Historical Projected Public School Enrollment: 2000 2003 2007 2010 2011 2012 2013 2014 2015 2017 Total 34,444 34,596 34,329 34,410 34,680 35,240 35,710 36,030 36,340 37,630 Primary School (K-6) 18,496 17,871 18,162 18,490 18,930 19,350 19,740 19,920 20,090 20,610 Secondary School (7-12) 15,948 16,725 16,167 15,910 15,760 15,890 15,970 16,120 16,250 17,020 ** For 2000 to 2030 white population is equal to "white alone," and non-white population is equal to "all other races." SOURCE: Projections prepared by the Maryland Department of Planning, Planning Data Services as of February 2009. Historical population, households, household income and labor force data through 2000, and for housing units authorized for construction through 2008 are from the U.S. Bureau of the Census. 1990 population is from modified age, race and sex data (MARS) and 2000 population from modified race data, both from the U.S. Bureau of the Census. Historical jobs, total personal income and per capita personal income data through 2005 are from U.S. Bureau of Economic Analysis (BEA). For annual historical data on jobs and personal income, see http://planning.maryland.gov/msdc/s4_job_income.shtml. Historical (2000-2008) school enrollment is from Maryland State Department of Education. Projections are rounded, therefore numbers may not add to totals.

Allegany County DEMOGRAPHIC AND SOCIO-ECONOMIC OUTLOOK Historical Projected ---------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- 1970 1980 1990 2000 2005 2010 2015 2020 2025 2030 Population Characteristics: Total Population 84,044 80,548 74,946 74,930 72,950 73,100 74,250 75,300 75,750 75,900 Male 39,634 37,906 35,287 37,319 36,420 36,980 37,770 38,550 38,990 39,300 Female 44,410 42,642 39,659 37,611 36,540 36,120 36,480 36,750 36,760 36,600 White ** 82,704 78,942 73,026 69,859 67,360 67,140 67,950 68,640 68,800 68,620 Nonwhite ** 1,340 1,606 1,920 5,071 5,600 5,960 6,300 6,660 6,950 7,280 Selected Age Groups: 0-4 6,304 4,567 4,426 3,757 3,440 3,340 3,470 3,420 3,300 3,220 5-19 23,028 19,098 15,101 14,310 13,680 12,810 12,190 12,000 12,080 12,090 20-44 24,447 25,615 25,368 25,817 24,210 24,140 24,810 25,570 25,370 25,040 45-64 20,175 18,879 16,236 17,617 18,440 19,300 19,290 18,550 18,090 17,750 65+ 10,090 12,389 13,815 13,429 13,190 13,510 14,490 15,750 16,910 17,810 Total 84,044 80,548 74,946 74,930 72,950 73,100 74,250 75,300 75,750 75,900 Total Household Population 82,222 77,926 71,895 68,772 66,596 65,845 66,815 67,541 67,729 67,632 Total Households 27,857 29,669 29,634 29,322 28,950 29,000 29,700 30,375 30,875 31,350 Average Household Size 2.95 2.63 2.43 2.35 2.30 2.27 2.25 2.22 2.19 2.16 Labor Force: Total Population 16+ 60,976 63,335 60,434 61,607 60,480 61,400 62,800 63,850 64,350 64,730 In Labor Force 30,522 33,105 32,439 32,996 32,510 32,560 33,600 33,970 33,800 33,640 % in Labor Force 50.1 52.3 53.7 53.6 53.8 53.0 53.5 53.2 52.5 52.0 Male Population 16+ 27,998 29,148 27,730 30,457 29,960 30,970 31,950 32,770 33,230 33,650 In Labor Force 20,192 19,926 17,746 17,520 17,200 17,320 17,860 18,140 18,130 18,150 % in Labor Force 72.1 68.4 64.0 57.5 57.4 55.9 55.9 55.4 54.6 53.9 Female Population 16+ 32,978 34,187 32,704 31,150 30,520 30,430 30,850 31,080 31,120 31,080 In Labor Force 10,330 13,179 14,693 15,476 15,310 15,240 15,740 15,830 15,670 15,490 % in Labor Force 31.3 38.6 44.9 49.7 50.2 50.1 51.0 50.9 50.4 49.8 Jobs by Place of Work : 36,133 34,476 36,160 38,120 39,009 38,900 39,900 40,900 41,700 42,500 Income Characteristics: Personal Inc. (mill. constant 2000$) $1,088.2 $1,294.0 $1,418.8 $1,557.0 $1,628.6 $1,688.8 $1,857.4 $1,971.1 $2,022.1 $2,060.2 Per Capita Income (constant 2000$) $12,957 $16,058 $18,929 $20,811 $22,398 $23,102 $25,016 $26,176 $26,694 $27,144 Household Income (current $) 1989 1999 2006 2007 1989 1999 2006 2007 Median $21,546 $30,800 $37,000 $38,050 Mean $28,339 $39,350 $50,350 $52,350 Housing Units Authorized for Construction: 2000 2001 2002 2003 2004 2005 2006 2007 2008 2000-2008 Total 79 80 103 107 120 114 120 135 81 939 Single Family 79 73 91 107 100 104 120 133 72 879 Historical Projected Public School Enrollment: 2000 2003 2007 2010 2011 2012 2013 2014 2015 2017 Total 10,172 9,313 8,761 8,450 8,350 8,300 8,270 8,260 8,220 8,210 Primary School (K-6) 5,207 4,596 4,545 4,400 4,410 4,400 4,410 4,390 4,390 4,490 Secondary School (7-12) 4,965 4,717 4,216 4,050 3,940 3,900 3,860 3,870 3,830 3,720 ** For 2000 to 2030 white population is equal to "white alone," and non-white population is equal to "all other races." SOURCE: Projections prepared by the Maryland Department of Planning, Planning Data Services as of February 2009. Historical population, households, household income and labor force data through 2000, and for housing units authorized for construction through 2008 are from the U.S. Bureau of the Census. 1990 population is from modified age, race and sex data (MARS) and 2000 population from modified race data, both from the U.S. Bureau of the Census. Historical jobs, total personal income and per capita personal income data through 2005 are from U.S. Bureau of Economic Analysis (BEA). For annual historical data on jobs and personal income, see http://planning.maryland.gov/msdc/s4_job_income.shtml. Historical (2000-2008) school enrollment is from Maryland State Department of Education. Projections are rounded, therefore numbers may not add to totals.

Frederick County DEMOGRAPHIC AND SOCIO-ECONOMIC OUTLOOK Historical Projected ---------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- 1970 1980 1990 2000 2005 2010 2015 2020 2025 2030 Population Characteristics: Total Population 84,927 114,792 150,208 195,277 218,700 233,600 260,350 287,900 310,400 331,700 Male 41,700 56,155 73,969 96,079 107,730 115,230 128,440 142,030 153,230 163,830 Female 43,227 58,637 76,239 99,198 110,970 118,370 131,900 145,880 157,170 167,870 White ** 78,800 107,511 140,363 176,413 191,100 197,990 216,930 235,870 250,220 263,040 Nonwhite ** 6,127 7,281 9,845 18,864 27,600 35,610 43,410 52,040 60,180 68,660 Selected Age Groups: 0-4 7,337 8,529 12,081 14,056 16,000 15,960 19,310 21,850 22,470 23,150 5-19 25,388 30,152 32,332 44,629 50,440 53,120 55,540 61,360 67,450 73,310 20-44 27,828 45,305 64,719 73,545 75,770 73,980 82,280 92,350 103,550 110,940 45-64 16,840 20,585 26,901 44,211 55,670 66,320 71,690 72,660 68,340 66,280 65+ 7,534 10,221 14,175 18,836 20,830 24,230 31,530 39,680 48,590 58,030 Total 84,927 114,792 150,208 195,277 218,700 233,600 260,350 287,900 310,400 331,700 Total Household Population 81,387 111,540 146,365 190,622 213,445 227,851 254,319 281,424 303,303 323,752 Total Households 24,926 37,499 52,570 70,060 78,750 84,275 94,900 105,450 114,075 122,050 Average Household Size 3.27 2.97 2.78 2.72 2.71 2.70 2.68 2.67 2.66 2.65 Labor Force: Total Population 16+ 58,471 84,775 114,419 147,144 165,430 179,140 199,930 220,280 236,820 254,010 In Labor Force 35,403 56,743 84,253 107,151 118,460 127,920 142,290 154,600 163,360 172,590 % in Labor Force 60.5 66.9 73.6 72.8 71.6 71.4 71.2 70.2 69.0 67.9 Male Population 16+ 28,143 40,732 55,840 71,442 80,370 87,220 97,430 107,400 115,520 123,950 In Labor Force 22,605 33,128 46,603 57,478 63,180 67,960 75,300 81,900 86,970 92,130 % in Labor Force 80.3 81.3 83.5 80.5 78.6 77.9 77.3 76.3 75.3 74.3 Female Population 16+ 30,328 44,043 58,579 75,702 85,060 91,920 102,500 112,880 121,300 130,060 In Labor Force 12,798 23,616 37,650 49,673 55,280 59,960 66,990 72,700 76,390 80,460 % in Labor Force 42.2 53.6 64.3 65.6 65.0 65.2 65.4 64.4 63.0 61.9 Jobs by Place of Work : 33,439 44,175 72,944 104,794 125,869 131,000 148,900 159,400 166,200 171,400 Income Characteristics: Personal Inc. (mill. constant 2000$) $1,250.3 $2,267.6 $3,854.1 $6,427.2 $7,708.5 $8,838.0 $11,042.7 $12,998.1 $14,607.1 $16,134.6 Per Capita Income (constant 2000$) $14,657 $19,598 $25,466 $32,707 $35,170 $37,834 $42,415 $45,148 $47,059 $48,642 Household Income (current $) 1989 1999 2006 2007 1989 1999 2006 2007 Median $41,382 $60,300 $79,350 $83,000 Mean $46,690 $69,950 $96,050 $101,100 Housing Units Authorized for Construction: 2000 2001 2002 2003 2004 2005 2006 2007 2008 2000-2008 Total 2,747 1,983 1,578 1,837 1,773 1,872 1,300 1,288 619 14,997 Single Family 2,695 1,721 1,352 1,605 1,718 1,414 1,098 1,003 535 13,141 Historical Projected Public School Enrollment: 2000 2003 2007 2010 2011 2012 2013 2014 2015 2017 Total 36,216 38,945 39,152 39,710 40,280 40,890 41,330 41,940 42,760 46,160 Primary School (K-6) 19,830 20,108 20,160 21,020 21,690 22,330 22,850 23,310 23,690 25,340 Secondary School (7-12) 16,386 18,837 18,992 18,690 18,590 18,560 18,480 18,630 19,070 20,820 ** For 2000 to 2030 white population is equal to "white alone," and non-white population is equal to "all other races." SOURCE: Projections prepared by the Maryland Department of Planning, Planning Data Services as of February 2009. Historical population, households, household income and labor force data through 2000, and for housing units authorized for construction through 2008 are from the U.S. Bureau of the Census. 1990 population is from modified age, race and sex data (MARS) and 2000 population from modified race data, both from the U.S. Bureau of the Census. Historical jobs, total personal income and per capita personal income data through 2005 are from U.S. Bureau of Economic Analysis (BEA). For annual historical data on jobs and personal income, see http://planning.maryland.gov/msdc/s4_job_income.shtml. Historical (2000-2008) school enrollment is from Maryland State Department of Education. Projections are rounded, therefore numbers may not add to totals.

Garrett County DEMOGRAPHIC AND SOCIO-ECONOMIC OUTLOOK Historical Projected ---------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- 1970 1980 1990 2000 2005 2010 2015 2020 2025 2030 Population Characteristics: Total Population 21,476 26,498 28,138 29,846 29,700 29,950 30,800 31,600 32,050 32,250 Male 10,612 13,096 13,723 14,708 14,670 14,850 15,300 15,730 15,980 16,080 Female 10,864 13,402 14,415 15,138 15,030 15,100 15,500 15,870 16,080 16,160 White ** 21,338 26,340 27,971 29,529 29,290 29,490 30,290 31,050 31,460 31,610 Nonwhite ** 138 158 167 317 410 460 510 550 600 630 Selected Age Groups: 0-4 1,943 2,045 1,958 1,810 1,630 1,500 1,500 1,550 1,540 1,500 5-19 6,552 7,157 6,529 6,501 6,120 5,840 5,540 5,340 5,280 5,320 20-44 5,992 9,069 10,168 9,745 9,030 8,470 8,560 8,640 8,720 8,600 45-64 4,523 5,067 5,655 7,329 8,180 8,790 8,950 8,810 8,130 7,600 65+ 2,466 3,160 3,828 4,461 4,750 5,340 6,250 7,260 8,380 9,220 Total 21,476 26,498 28,138 29,846 29,700 29,950 30,800 31,600 32,050 32,250 Total Household Population 21,175 26,001 27,660 29,229 29,031 29,229 30,035 30,766 31,145 31,257 Total Households 6,315 8,764 10,110 11,476 11,750 11,975 12,475 12,975 13,325 13,525 Average Household Size 3.35 2.97 2.74 2.55 2.47 2.44 2.41 2.37 2.34 2.31 Labor Force: Total Population 16+ 14,497 19,301 21,433 23,299 23,590 24,260 25,340 26,180 26,640 26,840 In Labor Force 6,975 10,605 12,700 13,852 13,800 14,120 14,580 14,790 14,740 14,580 % in Labor Force 48.1 54.9 59.3 59.5 58.5 58.2 57.5 56.5 55.3 54.3 Male Population 16+ 7,029 9,455 10,278 11,315 11,500 11,910 12,500 12,960 13,220 13,330 In Labor Force 4,904 6,751 7,336 7,620 7,590 7,770 7,990 8,110 8,100 8,020 % in Labor Force 69.8 71.4 71.4 67.3 66.0 65.2 63.9 62.6 61.3 60.2 Female Population 16+ 7,468 9,846 11,155 11,984 12,090 12,350 12,840 13,220 13,420 13,510 In Labor Force 2,071 3,854 5,364 6,232 6,210 6,350 6,590 6,680 6,640 6,560 % in Labor Force 27.7 39.1 48.1 52.0 51.4 51.4 51.3 50.5 49.5 48.6 Jobs by Place of Work : 6,723 10,214 14,328 17,619 20,595 21,200 22,200 23,100 23,300 23,900 Income Characteristics: Personal Inc. (mill. constant 2000$) $209.0 $367.7 $475.1 $660.0 $723.8 $778.1 $888.9 $974.2 $1,029.7 $1,072.0 Per Capita Income (constant 2000$) $9,671 $13,849 $16,825 $22,130 $24,403 $25,979 $28,860 $30,830 $32,129 $33,240 Household Income (current $) 1989 1999 2006 2007 1989 1999 2006 2007 Median $22,733 $32,250 $39,050 $40,150 Mean $28,019 $41,300 $53,200 $55,200 Housing Units Authorized for Construction: 2000 2001 2002 2003 2004 2005 2006 2007 2008 2000-2008 Total 253 286 333 334 355 334 287 256 184 2,622 Single Family 253 243 333 331 349 334 287 226 184 2,540 Historical Projected Public School Enrollment: 2000 2003 2007 2010 2011 2012 2013 2014 2015 2017 Total 4,813 4,574 4,303 4,130 4,020 3,990 3,940 3,880 3,870 3,810 Primary School (K-6) 2,724 2,306 2,122 2,140 2,120 2,130 2,130 2,130 2,100 2,050 Secondary School (7-12) 2,089 2,268 2,181 1,990 1,900 1,860 1,810 1,760 1,770 1,760 ** For 2000 to 2030 white population is equal to "white alone," and non-white population is equal to "all other races." SOURCE: Projections prepared by the Maryland Department of Planning, Planning Data Services as of February 2009. Historical population, households, household income and labor force data through 2000, and for housing units authorized for construction through 2008 are from the U.S. Bureau of the Census. 1990 population is from modified age, race and sex data (MARS) and 2000 population from modified race data, both from the U.S. Bureau of the Census. Historical jobs, total personal income and per capita personal income data through 2005 are from U.S. Bureau of Economic Analysis (BEA). For annual historical data on jobs and personal income, see http://planning.maryland.gov/msdc/s4_job_income.shtml. Historical (2000-2008) school enrollment is from Maryland State Department of Education. Projections are rounded, therefore numbers may not add to totals.

Washington County DEMOGRAPHIC AND SOCIO-ECONOMIC OUTLOOK Historical Projected ---------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- 1970 1980 1990 2000 2005 2010 2015 2020 2025 2030 Population Characteristics: Total Population 103,829 113,086 121,393 131,923 140,650 149,250 160,500 170,950 180,700 189,750 Male 51,136 56,252 61,248 67,410 71,700 76,380 82,250 87,750 92,860 97,580 Female 52,693 56,834 60,145 64,513 68,950 72,870 78,250 83,190 87,840 92,180 White ** 99,813 107,555 113,061 119,028 124,790 130,190 138,850 147,030 154,540 161,470 Nonwhite ** 4,016 5,531 8,332 12,895 15,860 19,060 21,650 23,910 26,160 28,290 Selected Age Groups: 0-4 8,695 6,733 8,226 8,108 8,590 9,320 9,570 10,100 10,520 10,880 5-19 29,315 27,191 22,809 25,826 27,770 28,800 30,470 31,820 33,200 34,210 20-44 33,427 41,515 49,278 48,948 49,110 50,150 53,960 57,780 62,970 66,290 45-64 22,233 24,146 24,346 30,351 35,650 40,290 42,770 43,620 41,980 42,390 65+ 10,159 13,501 16,734 18,690 19,520 20,690 23,730 27,630 32,030 35,980 Total 103,829 113,086 121,393 131,923 140,650 149,250 160,500 170,950 180,700 189,750 Total Household Population 99,981 108,017 113,345 122,503 131,295 139,199 149,837 159,614 168,655 177,089 Total Households 32,463 39,957 44,762 49,726 54,025 57,200 62,250 66,975 71,425 75,550 Average Household Size 3.08 2.70 2.53 2.46 2.43 2.43 2.41 2.38 2.36 2.34 Labor Force: Total Population 16+ 73,240 87,562 96,806 104,251 111,580 118,830 128,450 137,340 145,890 153,650 In Labor Force 42,079 52,385 59,369 63,714 68,290 73,410 79,870 85,010 89,520 93,660 % in Labor Force 57.5 59.8 61.3 61.1 61.2 61.8 62.2 61.9 61.4 61.0 Male Population 16+ 36,550 43,174 48,682 53,057 56,590 60,600 65,630 70,290 74,770 78,820 In Labor Force 27,680 31,348 32,996 33,836 36,160 38,900 42,200 44,890 47,370 49,720 % in Labor Force 75.7 72.6 67.8 63.8 63.9 64.2 64.3 63.9 63.4 63.1 Female Population 16+ 36,690 44,388 48,124 51,194 54,990 58,230 62,820 67,050 71,120 74,830 In Labor Force 14,399 21,037 26,373 29,878 32,130 34,510 37,670 40,120 42,150 43,940 % in Labor Force 39.2 47.4 54.8 58.4 58.4 59.3 60.0 59.8 59.3 58.7 Jobs by Place of Work : 44,839 52,334 67,236 75,559 79,109 80,200 85,800 90,100 92,600 94,500 Income Characteristics: Personal Inc. (mill. constant 2000$) $1,409.2 $1,987.3 $2,493.1 $3,322.5 $3,836.4 $4,458.5 $5,473.2 $6,277.5 $6,938.5 $7,560.8 Per Capita Income (constant 2000$) $13,561 $17,586 $20,443 $25,151 $27,186 $29,873 $34,101 $36,721 $38,398 $39,846 Household Income (current $) 1989 1999 2006 2007 1989 1999 2006 2007 Median $29,632 $40,600 $50,000 $52,150 Mean $34,003 $49,400 $65,200 $68,700 Housing Units Authorized for Construction: 2000 2001 2002 2003 2004 2005 2006 2007 2008 2000-2008 Total 721 986 1,235 1,105 1,368 1,945 908 427 317 9,012 Single Family 559 834 978 1,001 1,211 1,447 661 407 225 7,323 Historical Projected Public School Enrollment: 2000 2003 2007 2010 2011 2012 2013 2014 2015 2017 Total 19,459 20,709 21,265 21,830 22,310 22,950 23,500 23,890 24,250 25,610 Primary School (K-6) 10,565 10,969 11,495 11,950 12,400 12,820 13,200 13,400 13,600 14,070 Secondary School (7-12) 8,894 9,740 9,770 9,870 9,920 10,130 10,300 10,490 10,650 11,540 ** For 2000 to 2030 white population is equal to "white alone," and non-white population is equal to "all other races." SOURCE: Projections prepared by the Maryland Department of Planning, Planning Data Services as of February 2009. Historical population, households, household income and labor force data through 2000, and for housing units authorized for construction through 2008 are from the U.S. Bureau of the Census. 1990 population is from modified age, race and sex data (MARS) and 2000 population from modified race data, both from the U.S. Bureau of the Census. Historical jobs, total personal income and per capita personal income data through 2005 are from U.S. Bureau of Economic Analysis (BEA). For annual historical data on jobs and personal income, see http://planning.maryland.gov/msdc/s4_job_income.shtml. Historical (2000-2008) school enrollment is from Maryland State Department of Education. Projections are rounded, therefore numbers may not add to totals.

APPENDIX D MARYLAND AGENCY TRANSPORTATION SURVEY

CONTACT INFORMATION: Agency Name Contact Person Mailing Address MARYLAND AGENCY TRANSPORTATION SURVEY Street Address (if different) Telephone Email Fax AGENCY INFORMATION: 1. Which of the following best describes your agency? (check one) Private, non-profit Public Private, for-profit 2. How many (unduplicated) individuals does your agency serve? 3. Who is eligible for your agency's program(s)? 4. What geographic areas does your program serve? TRANSPORTATION PROGRAM INFORMATION: 5. Does your agency provide transportation in all areas your program serves? Yes No If no, where is transportation provided? 6. When does your agency provide Days: transportation services? Hours: 7. How many one way passenger trips did your agency provide in the past fiscal year? (a one-way passenger trip refers to each time a passenger boards the vehicle; return is a second trip) Passenger trips: 8. How many vehicles does your agency have for use in providing transportation services? # of Agency Vehicles: # of those that are wheelchair accessible: 9. How much did your agency spend to operate transportation services during the past fiscal year? Total Operating Costs: 1

10. How were transportation services provided by your agency funded in the past fiscal year? Please add lines or attach information as needed. Funding Amount for Funding Source Transportation Services Federal/State: $ Specify Program $ $ Federal/State Total: $ Local/Private: $ Specify Program $ $ Local/Private Sources: $ TOTAL TRANSPORTATION FUNDING SOURCES $ 11. Does your agency transport people from other agencies or organizations? Yes No If yes, please fill out the table below (add lines or attach information as needed). Organization/ One Way Passenger Trips Amount Billed for Contact Info Provided in Past Fiscal Year Providing Transportation 12. Does your agency purchase transportation services? Yes No If yes, what agencies do you purchase services from? 13. Does your agency coordinate transportation with other agencies? Yes No If yes, how does your agency coordinate? THANK YOU FOR YOUR TIME! PLEASE RETURN COMPLETED SURVEY: By mail: Ryan Davis, Economic Development Planner Tri County Council for Western Maryland, Inc. One Technology Drive, Suite 1000 Frostburg, MD 21532 Or by Fax: 301-689-1313, Attn: Ryan Davis Or by email: rdavis@tccwmd.org 2

APPENDIX E FUNDING PROGRAM INFORMATION AND ELIGIBILITY

APPENDIX E FUNDING PROGRAM INFORMATION AND ELIGIBILITY Section 5310 The federal grant funds awarded under the Section 5310 program provides financial assistance for purchasing capital equipment to be used to transport the elderly and persons with disabilities where existing service is unavailable, insufficient, or inappropriate. The Section 5310 program requires coordination with other federally-assisted programs and services in order to make the most efficient use of federal resources. Section 5310 funds may not be used to support services that compete with the public transit or private-for-profit providers. Private non-profit corporations are eligible to receive these grant funds. The Section 5310 grant provides 80% of the cost of the equipment purchased, with the remaining 20% provided by the applicant organization. The 20% must be provided in cash by the applicant organization, and some non-transportation federal sources may be able to be used as matching funds. Job Access Reverse Commute (JARC) Program The goal of the JARC program is to improve access to transportation services to employment and employment-related activities for welfare recipients and eligible low-income individuals throughout the country. Toward this goal, Federal Transit Administration (FTA) provides financial assistance for transportation services planned, designed, and carried out to meet the transportation needs of eligible low-income individuals in all areas urbanized, small urban, and rural. The program requires coordination of federally-assisted programs and services in order to make the most efficient use of federal resources. There are three categories of eligible subrecipients of JARC funds: 1) Private non-profit organizations; 2) State or local governmental authority; and 3) Operators of public transportation services, including private operators of public transportation services. The federal share of eligible capital expenses (including mobility management) may not exceed 80% of the net project costs. The federal share of eligible operating expenses may not exceed 50% of the net operating costs. New Freedom Program The New Freedom Program aims to provide additional tools to overcome existing barriers facing Americans with disabilities seeking integration into the work force and full E-1

participation into society. Lack of adequate transportation is a primary barrier to work for individuals with disabilities. The 2000 Census showed that only 60% of people between the ages of 16 and 64 with disabilities are employed. The New Freedom Program seeks to expand the transportation mobility options available to persons with disabilities beyond the requirements of the Americans with Disabilities Act of 1990. Funds are only available for new service any service or activity that was not operational on August 10, 2005 or after, and did not have an identified funding source as of August 10, 2005. There are three categories of eligible subrecipients of New Freedom funds: 1) Private non-profit organizations; 2) State or local governmental authority; and 3) Operators of public transportation services, including private operators of public transportation services. The federal share of eligible capital expenses (including mobility management) may not exceed 80% of the net project costs. The federal share of eligible operating expenses may not exceed 50% of the net operating costs. Senior Ride Program (SRP) The primary focus of the SRP is to encourage and facilitate the development of volunteer transportation services for low-income to moderate-income seniors. Organizations that are eligible to apply for SRP funding are: 1) government agencies, 2) non-profit entities, and 3) faith-based agencies that provide transportation services and are exempt from taxation under 501 (c)(3) of the internal revenue code. SRP projects must: Provide door-to-door transportation for low-income to moderate-income seniors who have difficulty accessing or using other existing transportation services. Use primarily volunteer drivers who drive their own vehicles. Use a dispatching system to respond quickly to requests from low-income to moderate-income seniors for door-to-door transportation. Define a geographic area for which door-to-door transportation is provided. At least 25% of the total operating costs associated with providing door-to-door transportation services for low-income to moderate-income seniors must be funded through local sources. The local sources must be cash sources. E-2

APPENDIX F SECTION 5316 (JARC) AND SECTION 5317 (NEW FREEDOM) APPLICATION

APPENDIX G JARC AND NEW FREEDOM REPORTING FORMS

Organization Name: NEW FREEDOM PROGRAM - REPORT Funding Fiscal Year: 2010 Project Name: Contact: General Information: Reporting Period: X 1st Qtr. 2nd Qtr. 3rd Qtr. 4th Qtr. Fiscal Year 1. Types of customers served (check all that apply): Low income: With disabilities: Elderly: Other (please describe) 2. Trip purpose (check all that apply): Employment: Education: Training: Senior Center: Rehab Site: Recreation: Shopping: Medical: Adult Day Care: Other: 3. Describe geographic area served: 4. Actual or estimated number of rides (one-way trips) provided for individuals with disabilties as a result of this project: (1st Qtr.) 0 (YTD) 5. Total number of vehicles used in providing transportation for this project this period: Number equipped with wheelchair lifts/ramps: 6. Describe any increases or enhancements related to geographic coverage, service quality and/or service times that impact availability of transportation services for individuals with disabilities: (attach separate sheet if necessary) 7. Summarize any coordination activities or cooperative efforts: (attach separate sheet if necessary) 8. Describe any specific accomplishments during this period (i.e., new services implemented, new marketing campaigns initiated, brochures distributed, customers trained, etc.): (attach separate sheet if necessary) 9. Describe how the performance measures for program effectiveness identified in the project application were met during this period: (attach separate sheet if necessary) Next, complete the following reports that apply to your project. If your project provides transportation directly to individuals, click below to begin completing the Trip-Based Services Report Trip Based Services Report 1st Quarter If your project provides information about services to individuals (including mobility management projects), but does not provide direct transportation services, click below to complete the Information-Based Services Report Information Based Services Report 1st Quarter For capital items purchased through these programs, including vehicles, click below to complete the Capital Project Report Capital Project Report 1st Quarter

NEW FREEDOM PROGRAM - TRIP-BASED SERVICES REPORT Mode (select one): Fixed Route Deviated Fixed Route Demand Response Other (please describe) OPERATING EXPENSES THIS PERIOD Vehicle Operations: Personnel $ - Revenues: Fares $ - Administration $ - Contract Revenue $ - Maintenance $ - Other $ - Vehicle Insurance $ - Other $ - Other $ - Total Operating Revenue $ - Other $ - Net Project Cost $ - Other $ - Local Operating Assistance $ - Total Operating Expenses $ - State Operating Assistance $ - YTD Operating Expenses $ - Federal Operating Assistance $ - PERFORMANCE SUMMARY Operating Data Regular Unlinked Passenger Trips This Period Year To Date 0 Enter the number of general public passengers trips provided (part of a transit schedule). Passengers are counted each time they board, no matter how many vehicles they use to travel from their origin to destination. Coordinated Unlinked Passenger Trips 0 Enter the number of passenger trips provided outside of the regular schedule that are part of a coordinated plan - social service agency transportation, elderly, and medical transportation programs. Unlinked Taxicab Passenger Trips 0 Enter passenger trips provided through use of taxicabs. Total Vehicle Revenue Miles 0 Enter vehicle revenue miles (VRM) by mode. Annual vehicle revenue miles (VRM) are the total amount of miles for the reporting period that all vehicles travel in revenue service. VRM exclude deadhead, operator training, and vehicle maintenance testing, as well as school bus and charter services. Total Vehicle Revenue Hours 0 Enter vehicle revenue hours (VRH) by mode. Annual vehicle revenue hours (VRH) are the total amount of hours for the reporting period that all vehicles travel in revenue service. VRH include layover but exclude deadhead, operator training, and vehicle maintenance testing, as well as school bus and charter services. Performance Measures Total Trips Cost Per One-Way Passenger Trip Cost Per Vehicle Revenue Mile Cost Per Vehicle Revenue Hour One Way Passenger Trips Per Vehicle Mile One Way Passenger Trips Per Vehicle Hour VEHICLE FLEET AND SAFETY DATA Vehicles Total Vehicles in Fleet at End of Quarter This Period Year To Date Other Number of Volunteer Drivers This Period Total ADA-Accessible Vehicles in Fleet at End of Quarter Number of Active Vehicles This Quarter Number of Spare Vehicles This Quarter Number of Personal Vehicles Used This Quarter Safety Data Reportable Incidents (see below) Fatalities This Quarter Injuries This Quarter Reportable incidents include any event if as the result, an individual dies either at the time of the event or within 30 days of the event, one or more individuals suffer bodily damage requiring immediate medical attention away from the scene, or property damage in excess of $25,000.

Project Expenses This Quarter Personnel $ Materials & Supplies $ Technology $ Other $ Other $ Other $ Total Expenses $ NEW FREEDOM PROGRAM - INFORMATION-BASED SERVICES REPORT (Including Mobility Management Projects) - - - - - - - If capital items were purchased through this project, please fill out the required information in Item 1 of the Capital Project Report below. Revenues (if any): Net Project Cost $ $ - - Actual or estimated number of customer contacts during this period: How was this number determined (i.e., Web site hits, calls received, individual or group trainings, face-to-face contacts, brochures distributed, etc.)? (attach separate sheet if necessary) If actual trips were provided as a result of these contacts, how many? Provide any additional information on this project during the reporting period (i.e., number of trainings held, referrals to other agencies, etc.). (attach separate sheet if necessary) NEW FREEDOM PROGRAM - CAPITAL PROJECT REPORT 1. For capital items purchased through this project that cost >$1,000.00, please provide the following: Capital Item Date Acquired Condition Capital Item Date Acquired Condition 2. For vehicles purchased through this project, complete the following: Vehicles Vehicle ID # Vehicle Maintenance Expenses One-way Passenger Trips Vehicles Hours In Service Vehicles Miles in Service Odometer Reading End of Qtr. # of Days Operated During Qtr. Insurance Certification* Met? *Minimum insurance limits required for vehicles titled to the MTA: $100,000 for personal injury per person, $300,000 personal injury per accident, $50,000 property damage, uninsured motorist coverage for $20,000 per person and $40,000 per accident, comprehensive and collision coverage with a maximum deductible of $250. 3. Describe additions or changes to environmental infrastructure (e.g. transportation facilities, side walks, etc.), technology, and vehicles that impact availability of transportation services as result of this project.

JOB ACCESS AND REVERSE COMMUTE (JARC) PROGRAM - REPORT Organization Name: Funding Fiscal Year: 2010 Project Name: Contact: General Information: X Reporting Period: 1st Qtr. 2nd Qtr. 3rd Qtr. 4th Qtr. Fiscal Year 1. Types of customers served (check all that apply): Low income: With disabilities: Elderly: Other (please describe) 2. Trip purpose (check all that apply): Employment: Education: Training: Senior Center: Rehab Site: Recreation: Shopping: Medical: Adult Day Care: Other: 3. Describe geographic area served: 4. Total number of vehicles used in providing transportation for this project this period: Number equipped with wheelchair lifts/ramps: 5. Actual or estimated number of jobs that can be accessed through this project: 0 (1st Qtr.) (YTD) How was this number determined (i.e., demographic data, workforce agency data)? (attach separate sheet if necessary) 6. Summarize any coordination activities or cooperative efforts: (attach separate sheet if necessary) 7. Describe any specific accomplishments during this period (i.e., new services implemented, new marketing campaigns initiated, brochures distributed, customers trained, etc.): (attach separate sheet if necessary) 8. Describe how the performance measures for program effectiveness identified in the project application were met during this period: (attach separate sheet if necessary) Next, complete the following reports that apply to your project. If your project provides transportation directly to individuals, click below to begin completing the Trip-Based Services Report Trip Based Services Report 1st Quarter If your project provides information about services to individuals (including mobility management projects), but does not provide direct transportation services, click below to complete the Information-Based Services Report Information Based Services Report 1st Quarter For capital items purchased through these programs, including vehicles, click below to complete the Capital Project Report Capital Project Report 1st Quarter

JOB ACCESS AND REVERSE COMMUTE (JARC) PROGRAM - TRIP-BASED SERVICES REPORT Mode (select one): Fixed Route Deviated Fixed Route Demand Response Other (please describe) OPERATING EXPENSES THIS PERIOD Vehicle Operations: Revenues: Personnel $ - Fares $ - Administration $ - Contract Revenue $ - Maintenance $ - Other $ - Vehicle Insurance $ - Other $ - Other $ - Total Operating Revenue $ - Other $ - Net Project Cost $ - Other $ - Local Operating Assistance $ - Total Operating Expenses $ - State Operating Assistance $ - YTD Operating Expenses $ - Federal Operating Assistance $ - PERFORMANCE SUMMARY Operating Data Regular Unlinked Passenger Trips This Period Year To Date 0 Enter the number of general public passengers trips provided (part of a transit schedule). Passengers are counted each time they board, no matter how many vehicles they use to travel from their origin to destination. Coordinated Unlinked Passenger Trips 0 Enter the number of passenger trips provided outside of the regular schedule that are part of a coordinated plan - social service agency transportation, elderly, and medical transportation programs. Unlinked Taxicab Passenger Trips 0 Enter passenger trips provided through use of taxicabs. Total Vehicle Revenue Miles 0 Enter vehicle revenue miles (VRM) by mode. Annual vehicle revenue miles (VRM) are the total amount of miles for the reporting period that all vehicles travel in revenue service. VRM exclude deadhead, operator training, and vehicle maintenance testing, as well as school bus and charter services. Total Vehicle Revenue Hours 0 Enter vehicle revenue hours (VRH) by mode. Annual vehicle revenue hours (VRH) are the total amount of hours for the reporting period that all vehicles travel in revenue service. VRH include layover but exclude deadhead, operator training, and vehicle maintenance testing, as well as school bus and charter services. Performance Measures Total Trips Cost Per One-Way Passenger Trip Cost Per Vehicle Revenue Mile Cost Per Vehicle Revenue Hour One Way Passenger Trips Per Vehicle Mile One Way Passenger Trips Per Vehicle Hour VEHICLE FLEET AND SAFETY DATA Vehicles Total Vehicles in Fleet at End of Quarter This Period Year To Date Other Number of Volunteer Drivers This Period Total ADA-Accessible Vehicles in Fleet at End of Quarter Number of Active Vehicles This Quarter Number of Spare Vehicles This Quarter Number of Personal Vehicles Used This Quarter Safety Data Reportable Incidents (see below) Fatalities This Quarter Injuries This Quarter Reportable incidents include any event if as the result, an individual dies either at the time of the event or within 30 days of the event, one or more individuals suffer bodily damage requiring immediate medical attention away from the scene, or property damage in excess of $25,000.

JOB ACCESS AND REVERSE COMMUTE (JARC) PROGRAM - INFORMATION-BASED SERVICES REPORT (Including Mobility Management Projects) Project Expenses This Quarter Personnel $ Materials & Supplies $ Technology $ Other $ Other $ Other $ Total Expenses $ - - - - - - - If capital items were purchased through this project, please fill out the required information in Item 1 of the Capital Project Report below. Revenues (if any): Net Project Cost $ $ - - Actual or estimated number of customer contacts during this period: How was this number determined (i.e., Web site hits, calls received, individual or group trainings, face-to-face contacts, brochures distributed, etc.)? (attach separate sheet if necessary) If actual trips were provided as a result of these contacts, how many? Provide any additional information on this project during the reporting period (i.e., number of trainings held, referrals to other agencies, etc.). (attach separate sheet if necessary) JOB ACCESS AND REVERSE COMMUTE (JARC) PROGRAM - CAPITAL PROJECT REPORT 1. For capital items purchased through this project that cost >$1,000.00, please provide the following: Capital Item Date Acquired Condition Capital Item Date Acquired Condition 2. For vehicles purchased through this project, complete the following: Vehicles Vehicle ID # Vehicle Maintenance Expenses One-way Passenger Trips Vehicles Hours In Service Vehicles Miles in Service Odometer Reading End of Qtr. # of Days Operated During Qtr. Insurance Certification* Met? *Minimum insurance limits required for vehicles titled to the MTA: $100,000 for personal injury per person, $300,000 personal injury per accident, $50,000 property damage, uninsured motorist coverage for $20,000 per person and $40,000 per accident, comprehensive and collision coverage with a maximum deductible of $250.