NAESP Webinar 4:00pm-5:00pm Workplace Bullying Adult Bullying: When a Bad Apple Spoils the Workplace Dr. Kathleen Sciarappa October 2012 1
Introductions
Today s Session: Adult Bullying
Goal 4
Essential Questions Bullies: Who, what, and why? Who are the victims? What is the impact? What about the law? What actions can be taken? 5
Workplace Bullying Definition "the repeated mistreatment of one employee targeted by one or more employees with a malicious mix of humiliation, intimidation and sabotage of performance." Source: Workplace Bullying Institute (WBI)
Exclusion
Poll: Your Experiences A. I have never been bullied/witnessed bullying at work B. I was bullied in a previous job. C. I have witnessed others being bullied at work. D. I am being bullied/witnessing bullying at work, now.
WBI 2010 Survey Results (4,210 survey respondents) 9
Percentage: Peer to Peer? 18%
Emma Watson
Prince Harry
Percentage: Subordinate to Boss? 10%
Robert Atkins, MD
Percentage: Boss 72%
The Birds
The Principal Bully? Staff? Students?
Proceed with Caution
The Bystander Effect Not able to name or recognize Feeling helpless to do anything Fear of the bully Vicarious traumatization
The Superintendent Bullying? Being bullied?
Past or Present Only the best are bullied. 21
Teacher Bullies
Parochial Education
Coach Bullies
Patterns
Lack of Respect
Pressure
Insults
Now what?
Karen Klein: NY Bus Monitor
Poll: Impact on Culture To what degree has workplace bullying Impacted your school s culture? Rating Scale A. Not at all B. Somewhat impacted school culture C. Fairly strong impact to school culture D. Dominates the school culture 31
WBI 2010 Survey: Key Findings 62% of bullies are men 58% of targets are women 68% of bullying is same-gender 4X more prevalent than illegal harassment Women bullies target women in 80% of cases The workplace is becoming more toxic for women. 32
Finding the Words Workplace terror Harassment Mobbing Workplace mistreatment Emotional abuse Workplace aggression Incivility Hostile behavior Workplace trauma Healthy workplace 33
Hard to Spot The International Labor Organization Spousal abuse Sexual harassment 34
Dream Team
What Does it Look Like? Sound Like?
Repeated Dirty Dozen 1. gossiping 2. spreading rumors 3. isolating socially 4. intimidating 5. undermining 6. threatening 7. withholding information 8. offensive jokes verbally/email 9. intruding on privacy 10. tampering with possessions 11. belittling opinions 12. ostracism
Outcomes Threat to professional status Threat to personal standing Isolation Overwork Destabilization 38
Typical Victims 1. Independent/subservience refusal 2. Technically more skilled 3. Liked by coworkers or students ( go to person) 4. Ethical and honest 5. Poised 6. Not sufficiently political 39
Onlookers 40
Workplace Bullying Institute (WBI) Dr. Gary Namie Dr. Ruth Namie 41
Portrait of a Bully The grown up schoolyard bullies/mean girls Family of origin issues Psychological issues 42
Anti Social Personality Disorder (3+) Deceitfulness repeated lying or conning for personal pleasure; Irritability/aggressiveness; Reckless disregard for the safety of others; Lack of remorse; Repeatedly performing acts that are grounds for arrest. The Diagnostic and Statistical Manual of Mental Disorders, American Psychiatric Association (DSM-IV-TR) 2-4% 43
Narcissistic Personality Disorder (5+) Lack empathy Sense of entitlement Exploitative Grandiose sense Envious Excessive admiration Special status Fantasies of power, love, beauty, success, Arrogant brilliance The Diagnostic and Statistical Manual of Mental Disorders, American Psychiatric Association (DSM-IV-TR) 2-4%
Targets and Mobbing Jackson et al. 2002; Hutchison et al, 2006 45
What s Your Response? 46
Healthy Workplace" David Yamada 47
There ought to be a law European countries yes Canada yes Australia yes Turkey yes United States no TEN YEARS 21 states: Healthy Workplace Bill 33 State Coordinators Sioux City Iowa: First school district Bullies thrive wherever authority is weak. 48
Do We Need a Law? Parade Magazine July 18, 2010 poll: 92% yes WBI Instant Poll July 23, 2010: 96.8% yes Zogby Survey (4,210 respondents) 64% yes 24% opposed 12% no opinion 49
Live Free or Die 50
Your State Bills Introduced Legislators Aware
U.S. Federal Level Frank Lautenberg (D-NJ) Anti bullying policies Tyler Clementi Rutgers Sept. 22, 2010 52
The Bullying Law Including staff in the policy 53
International Workplace Bullying Conferences 2008: Montreal 2010: Cardiff 2012: Copenhagen 2014: Milan
Costs Health Psychological Economic Talent flight 55
Health Impact Physical Cardiovascular Neurological Immunological Psychological Stress Anxiety Depression Suicide
Poll: Most Effective Approach A. Truth telling about abuse, demanding in tone, call to action 52% B. Equal support for both targets and bullies 20% C. Quiet, self-effacing, non-confrontive resistance 12% D. Compromise so that needs of all parties are met 8%
Short term Long term 58
The Power of Norms Paying Attention to Self and Others
Lack of Response Underreporting; Unaware; Without policies, regulations and laws; Misapply conflict resolution strategies; Employers themselves are bullied; The bully appears to be a high performer; Targets lack reporting strategies. 60
How to Bust the Office Bully 1. Be Rational 2. Express Emotions Appropriately 3. Provide Consistent Details 4. Offer a Plausible Story 5. Be Relevant 6. Emphasize Your Own Competence 7. Show Consideration for Others' Perspectives 8. Be Specific How to Bust the Office Bully: Eight Tactics for Explaining Workplace Abuse to Decision Makers 2007 The Project for Wellness and Worklife Arizona State University Dr. Sarah J. Tracy Dr. Jess K. Alberts Kendra Dyanne Rivera
What Doesn t Work? Appeasing the bully Blaming both parties Labeling the target as a complainer Listening to an orchestrated group Ignoring Mediation 62
What Works? Discussions with colleagues Addressing incidences Surveys Sharing articles/information Writing an opinion piece Contacting your representatives Creating or endorsing legislation/district policy 63
Workplace Bullying Institute www.workplacebullying.org Help for Targets Resources for workers and families Gary Namie Blog Research, tutorials, commentary Employer Solutions Consulting, training, videos Pass Laws in US State The Healthy Workplace Bill
Name it and document it! Expose the bully (s) More What Works Check physical and mental health. Raise awareness of workplace bullying. Respond to reports Resource: The Eight Tactics for Explaining Workplace Abuse to Decision Makers (Tracy, Alberts, Rivera 2007) 65
Three Step Approach 1. Name it! Legitimize Yourself 2. Take Time Off to Heal & Launch a Counterattack 3. Expose the Bully 66
Enduring Understandings Common, destructive, and misunderstood. Negative consequences for all except the bully. The U.S. is not keeping pace. Policies and legislation are needed. Actions can create a healthy workplace. 67
Reflections 68