PORTFOLIO TWENTY EIGHT Connected Care and Connected Health Solutions

PORTFOLIO TWENTY EIGHT Connected Care and Connected Health Solutions 1

ABOUT US About Tunstall Healthcare Tunstall Healthcare Group offers a range of Connected Care and Connected Health solutions, using smart technology underpinned by high quality, high touch services to support older people and those with long term conditions to live independently, securely, healthily and happily as they are able. As the market leading provider of technology-enabled care, we have been working with health, housing and social care partners for nearly 60 years. By effectively supporting health, independence and wellbeing, our Connected Care and Connected Health solutions improve outcomes and deliver efficiencies when compared to traditional models of hospital or residence-based care. Some of our key strengths are: The clear market leader for technology-enabled care services supporting millions of people in over 50 countries Experienced support embedded relationships across health, housing and social care Diverse solutions Managed Care Services, Integrated NurseCall Systems, Independent Living, Assisted Living, Hospital, Healthcare and On the move services Ability to connect stakeholders in multiple environments expertise in IP and mobile solutions, integrated into a variety of care and health settings, enabling interactions across these environments Providing high touch, value adding services solutions adapted to user needs providing high touch, high quality services, supporting the connected person 2

Corporate Social Responsibility We re committed to our social and environmental responsibilities and to behaving in an open, honest and ethical manner, creating positive experiences and environments and enriching lives through our community and charity activities. Environment We aim to minimise the environmental impact of our operations. We have initiatives in place to reduce waste, energy consumption and our carbon footprint while increasing recycling and buying responsibly. People We are passionate about the wellbeing and development of all of our employees, and strive to be the employer of choice. We support local and national initiatives that aim to improve the wellbeing of our teams and their families, and are a Living Wage Employer. We have a range of initiatives to support local employment, wherever we operate, including mentoring young people, and creating apprenticeships. Community We are committed to investing in the communities where we deliver services, playing an active part in social and economic regeneration. We support community initiatives, undertake fundraising and volunteering activities, and raise awareness through community networks such as Dementia Friends. 3

Contents Tunstall s solutions are designed to improve quality of life, giving the user the confidence and ability to remain in their own home safe in the knowledge that help will always be available when and if it is needed. Although technology alone is not the complete answer, used as part of a holistic package of services, it can help to ensure health and social care resources are used effectively. This comprehensive portfolio details Tunstall s Connected Care and Connected Health solutions currently available for individual homes and grouped living environments to assist in choosing the most appropriate products for your requirements. Connected Care and Connected Health 5 Connected Care Solutions 6 Telecare Home Units 6 Lifeline Vi 6 Lifeline Vi+ 6 Lifeline GSM 7 Local Care Alarms 7 CareAssist 7 Mobile Alarms 8 CareClip 8 Telecare Home Unit Accessories 8 Big Button Telephone 8 GSM Module 8 Installer keypad 9 Supra C500 KeySafe 9 Safe Socket 9 USB TAPIT programming interface 10 Telecare Sensors 11 MyAmie 11 ivi TM Intelligent Pendant 12 (inc auto fall detection) Amie and Gem 12 Access Trigger 13 Arm / Disarm Trigger / Zoning Trigger 13 Bed Occupancy Sensor 14 Bed Absence Sensor (virtual) 14 Bogus Caller / Panic Button 15 Chair Occupancy Sensor 15 Chair Absence Sensor (virtual) 15 Carbon Monoxide Alarm 16 Door Usage Sensor 16 Door Entry System 16 Electrical Usage Sensor 16 Enuresis Sensors 17 Epilepsy Sensors 18 VitalBase FALL Fall Detector 19 Flood Detector 19 Gas Shut Off Valve Solution 20 Natural Gas Detector (plug in) 20 Natural Gas Detector 21 Heat Detector 21 Inductive Loop 21 Medication Dispensers 22 Minuet Watch 22 Passive Infra Red Detectors (PIRS) 23 Pressure Mat 23 Property Exit Sensor 23 Property Exit Sensor (virtual) 24 Radio Pull Cord 24 Radio Output Module 24 Smoke Detector 25 Temperature Extremes Sensor 25 Universal Sensor 26 Hearing and Visual Impairment Solutions 27 Push Button Transmitter 28 Door Transmitter 28 MyLife X10 + DDA 28 Telephone Transmitter 28 Flash Receiver 29 Wrist Receiver 29 Pager Receiver 29 Alarm Clock Receiver 29 Pager Charger 30 Bed Shaker 30 Packs 30 Stand Alone Products 30 Home/User Alert Pager 31 Sounder Beacon 31 4

Visual Call Beacon 32 X10 Controllers 32 Activities of Daily Living (ADL) Solutions 33 Canary 33 ADLife 34 Telecare Accessories / Spares 35 ADSL Broadband Filter 35 MyAmie Accessories 35 Amie+ Accessories 35 Amie Accessories 36 Gem+ Accessories 36 Gem Accessories 36 ivi Intelligent Pendant Accessories 36 Fall Detector Accessories 37 Batteries 37 Jelly Bean Switch 37 Connected Health Solutions 38 Telehealth Solutions 38 Tunstall mymedic II TM 38 Tunstall icp triagemanager TM 38 Tunstall myclinic 39 Tunstall telehealth packages 40 Active Health Management 41 Easy Reference Guide - List of Solutions 42 Tunstall Advisory Service 43 Marketing Support Services 44 Connected Care and Connected Health Tunstall provides technology-enabled health and care solutions across four core market areas: Connected Care Connected Health INDEPENDENT LIVING INDEPENDENT LIVING ASSISTED LIVING ASSISTED LIVING REMOTE PATIENT MONITORING REMOTE PATIENT & SUPPORT MONITORING & SUPPORT INTEGRATED NURSECALL INTEGRATED SYSTEMS NURSECALL (not UK) SYSTEMS Solutions to support carers and users, enabling people at home and on the move Tailored solutions for housing and residential care providers to enhance community and security for residents Solutions to support patients in a community setting, assisting healthcare organisations to manage chronic conditions Communication solutions to enable clinical teams to provide high quality and efficient care in hospitals Managed service solutions Managed service solutions Equipment and software sales Equipment and software sales Installation and servicing of integrated Installation and systems servicing of integrated systems Managed service solutions Managed service solutions Remote patient monitoring Remote patient support Patient support programmes Healthcare coordination services Integrated clinical Integrated clinical communication systems communication systems Nurse location and call Nurse location and call escalation escalation Environment and Environment and entertainment control entertainment control For more information, visit Tunstall Healthcare on Stand 6. 5

TELECARE HOME UNITS Tunstall Lifeline home units form intelligent centres at the heart of the home to help all kinds of people of all ages to live independently. Lifeline home units can be used to raise an alarm call from anywhere in the home by simply pressing a radio trigger, the large illuminated red button on the unit, or automatically via the range of telecare sensors, wirelessly linked to the home unit. Please see the telecare sensors section for more details. LIFELINE Vi/Vi+ The Lifeline Vi and Vi+ are Tunstall s sixth generation home units and set a new benchmark in the development of telecare solutions. They are the most technically advanced, flexible and simple to use telecare platforms we ve ever made. They incorporate all the functionality of their predecessors, but also include new and improved features, making it even easier to provide an outstanding telecare service. Key features include: Lifeline Vi Lifeline Vi+ Telecare connectivity 15 (plus 1 input) 35 (plus 1 input and 1 output) STMF technology Y Y Event based configuration Y Y Intruder functionality Y Y Ability to signal a beep during alarm call Y Y Inactivity monitoring Basic Advanced User recordable message N Y New features TTNEW, TT92, TT21 and BS8521 Protocols Y Y Installer keypad Y Y Caller Line Identification date and time Y Y Multiple positioning options (including table and wall mounts) Y Y Ergonomic design Y Y Pendant test reminder Y Y Integral ambient temperature sensor Y Y Voice announcer function N Y Improved features Away button Y Y Reduced power consumption Y Y High quality speech Y Y Clear audible message Y Y Periodic calls Y Y Battery back-up time Y Y Advanced local programming Y Y Reminder facility* N Y Virtual sensors** N Y Weight: 572g (939g packaged) Dimensions: 185 x 122 x 41mm (WxLxD) Battery Type: L (see page 37) Back-up time: 40 hours of stand-by operation, with one 30 minute alarm call (minimum expected at date of purchase and when fully charged) Lifeline Vi & MyAmie 57000/320 Lifeline Vi+ & MyAmie 57100/320 Wall mount Table mount kit (inc wall mount) D5702902C D5702904C MyLife adapters (see page 32) USB TAPIT programming interface and PC Connect software (see page 10) Installer keypad (see page 9) *The reminder facility may be a useful aid to complement professional medication compliance measures, however it should not be relied upon as a medication compliance device. No guarantee of actual compliance should be relied upon when using this feature. Lifeline Vi+ is not a medical device and Tunstall is not responsible for any outcome associated with the programming or use of the reminder facility. **Requires Fast PIRs (see page 23) 6

LIFELINE GSM Lifeline GSM is Tunstall s first Lifeline home unit with an integrated GSM module to enable the unit to be deployed on a mobile phone network. This provides a simple solution when no landline is available. The Lifeline GSM also utilises Tunstall s patent protected STMF protocol to ensure reliable communication to a PNC monitoring centre over the GSM network. KEY FEATURES INCLUDE: Connect up to 12 telecare sensors Programming keypad for simple setup Event-based configuration maximising flexibility Inactivity monitoring Intruder monitoring STMF Protocol to ensure more reliable communication to a PNC monitoring centre over GSM and NGN networks CAREASSIST Lifeline GSM & MyAmie 56000/320 Note - SIM card not supplied. CareAssist is designed to support local carers to deliver high quality, non intrusive care. It is an extremely easy to use, portable device that provides carers working or living onsite with a means to receive instant alerts from Tunstall s range of telecare sensors. This means that onsite carers can be quickly made aware of any incidents allowing them to provide a high level of care whilst maximising efficiency. It provides a very cost effective telecare solution whilst avoiding the need for a telephone line or monitoring centre service which is often not required when full time care is being provided. Weight: 777g Dimensions: 195 x 215 x 36mm (WxLxD) Battery Type: L (see page 37) Back-up time: 50 hours of standby operation, 40 hours with one 30 minute alarm call (minimum expected at date of purchase and when fully charged). TELECARE HOME UNITS LOCAL CARE ALARMS KEY FEATURES INCLUDE: Multiple alert modes - vibration, audible and visual Easy to use - with clear illuminated 2.4 OLED display Fully portable - small pocket sized design and battery operated Compatible with Tunstall telecare range - supporting up to 86 telecare sensors Expanded range - compatible with external pager system for greater range coverage (requires additional equipment) CareAssist 68100/01 Weight: 148g Dimensions: 73 x 128 x 22mm (WxHxD) Power: Rechargeable battery with USB mains charger Battery Time: Up to 12 hours Battery Type: I (see page 37) Range: Up to 200m (line of sight) and 50m (in building) PC download lead (RS232) RS232 to USB Converter D6705015B S8502004 7

MOBILE ALARMS CARECLIP The CareClip is a wearable, mobile device ensuring the user can easily access help when away from home. Features such as location monitoring, fall detection, boundary alerts and two-way speech ensure formal or informal carers can respond quickly. Location information is updated every three minutes and a true global roaming SIM is included in the package, ensuring accuracy and reliability. CareClip supports the independence and safety of the user, helping them to remain at home and play an active part in their community, as well as giving peace of mind to family and carers. It can be particularly helpful for people with dementia, learning disabilities, limited mobility or long-term health conditions. TELECARE HOME UNITS ACCESSORIES 8 BIG BUTTON PHONE The Big Button Telephone with its large black buttons with white numbering, hearing aid compatibility, visual call indicator and earpiece volume control is the ideal phone for those with poor sight, hearing difficulties or limited dexterity. Big button telephone 30000/52 GSM MODULE The GSM Module enables Lifeline home units* to be installed when there is no landline available, such as remote buildings. Alternatively there may be a need for a secure telephone connection which cannot be physically tampered with outside the building. KEY APPLICATIONS INCLUDE: Witness protection Racial harassment Domestic violence School security Supported housing Personal and home security GSM Module - Burnside 36600/07A Weight: 85g (inc box) Dimensions: 200 x 80 x 230mm (WxHxD) *Compatibility - Lifeline units operating Tunstall s STMF protocol Compatible with all mobile networks 900 MHz, 1800 MHz - SIM card required. Note - regular testing should be performed to ensure any changes to the mobile telephone network has not affected operation.

INSTALLER KEYPAD The portable installer keypad is compact and robust, and connects to the Lifeline Vi/Vi+ to enable easy programming via its integrated display. The keypad can also act as an ID card holder, with two attachment points allowing it to be attached to a lanyard or a belt clip. What s more, we ve also made it backward compatible with the Lifeline Connect, Connect+, 400 and 4000+. Installer keypad 51900/10 Compatibility Lifeline Vi/Vi+/Connect/Connect+/400 and 4000+ TELECARE HOME UNIT ACCESSORIES SUPRA C500 KEYSAFE The KeySafe is a strong mechanical metal box providing a secure method of externally storing the keys (up to 6) to a property. It is installed into brick or concrete and keys are accessed by a combination code. The code is easy to set and can be changed when appropriate to maintain security. The C500 is the only Police approved key safe in the UK. Supra C500 KeySafe GS905 SAFE SOCKET TM The Safe Socket is used to ensure that alarm calls are raised even though the telephone line is in use. It allows the Lifeline home unit to seize the phone line from other connected devices on the same line (i.e. extension phone, computer, fax machine, satellite receiver etc). Safe Socket 36900/55 9

TELECARE HOME UNIT ACCESSORIES USB TAPIT PROGRAMMING INTERFACE The USB TAPIT programming interface provides a simplified method of configuring Lifeline Vi Vi+, 400, 4000, 4000+, Lifeline Connect and Connect+ home units using a laptop or PC, rather than at the monitoring centre or by using a telephone keypad. The USB TAPIT connects directly from a computer USB socket to the AUX socket on the Lifeline home unit. The following software packages are available to download from the Tunstall website uk.tunstall.com/software TAPIT+ software for programming the Lifeline 400, 4000 and 4000+ PC Connect software for programming the Lifeline Vi, Vi+, Connect and Connect+ Once a unit has been configured, the programming file can be saved and then recalled as many times as required, therefore allowing a large number of units to be programmed using the same file, quickly and easily. Weight: 46g Dimensions: 34 x 16 x 69mm (WxHxD) Power: Powered by Lifeline home unit Lead length: 70cm USB TAPIT 51900/01 10

Telecare Telecare consists of various sensors placed around the home linked to a Lifeline home unit or other Tunstall telecare enabled system and monitored 24 hours a day, 365 days a year by a monitoring centre, allowing swift action to be taken should an incident occur. A wide range of sensors is now available that can help to manage risks within the home enabling people to live safely and independently for longer. The range of sensors provides greater reassurance and protection of users by monitoring for a diverse range of risks. TELECARE SENSORS WHICH SENSORS DO I NEED? The following pages contain the full list of available sensors that can be selected and interchanged to meet individual needs. To help you decide which sensors best suit your requirements we have included an easy reference guide at the end of this document. The guide lists a number of solutions and recommends and suggests which sensors should be used for each solution. A number of telecare alerting devices is also available to ensure the telecare user or their carer is quickly made aware of a telecare alarm (see page 28). TERMS OF REFERENCE Compatibility - the compatibility of each sensor with Lifeline home units and Tunstall telecare enabled systems is for guidance only. When Telecare Overlay is mentioned this refers to any grouped system that is fitted with 869MHz radio receivers. Battery Life - period indicated is the average life depending on usage. See battery info guide, for more details visit uk.tunstall.com/batteryinfo MYAMIE The MyAmie is a small, discreet pendant, operating on the 869MHz European Social Alarm frequency, which allows the user to raise an alarm call in an emergency, even if the home unit is out of reach or in another room. In response to feedback we ve designed a very comfortable to wear pendant that is half the size of the Amie+, yet the red button is a third larger. The unique oval design enables the pendant to be switched around for use with either a wide or a narrow wrist strap as well as supporting multiple wearing options wrist, neck, key ring, belt clip. MyAmie (869MHz) P68005/01 Weight: 7g Dimensions: 36 x 27 x 14mm (LxWxD) Range: Up to 50 metres (typical) Battery Life: Up to 7 years (non replaceable) Compatibility Lifeline Vi/Vi+/Connect/Connect+/400/4000+/ Telecare Overlay/Communicall Vi IP/Vi/Connect/CareAssist Note supplied with neck cord and wrist strap, other wearing options are available see page 35 11

TELECARE SENSORS ivi INTELLIGENT PENDANT (INC AUTO FALL DETECTION) The ivi intelligent pendant is a small, lightweight device and like other pendants, the ivi allows the wearer to press a help button to generate an alarm call when they need assistance from anywhere in their home, 24 hours a day. The ivi also provides an added layer of protection by automatically generating a call for assistance if a fall is detected and the wearer is unable to push the help button. The ivi has a range of wearing options, and is the only product of its kind to feature a not-worn alert*, which will notify the monitoring centre if the ivi has not registered movement for a period of time (3, 5 or 7 days), suggesting that the user has not worn it. ivi intelligent pendant (869 MHz) P68005/45 Weight: 25g Dimensions: 58 x 38 x 14mm (LxWxD) Range: Up to 50 metres (typical) Battery life: Up to 12 months (depending on usage) Battery type: H (see page 37) Personalise your ivi with a new sleeve. See page 36. Compatibility - Lifeline Vi/Vi+/GSM/Connect/Connect+/400/4000+/Telecare Overlay/ Communicall Vi IP/Vi/Connect/CareAssist *Not-worn alert is only compatible with Lifeline Vi and Vi+ AMIE AND GEM 173MHz The Amie and Gem are personal triggers operating on the 173MHz frequency. They are supplied with a neck cord. Amie 1 (173MHz) P63000/01 Gem 1 (173MHz) P64000/01 Amie (active neck cord version) 2 P63000/02 GEM AMIE Compatibility - 1 Lifeline 1000/2000/3000/4000 2 For use with 173MHz Communicall Systems Note - other wearing options are available - see page 36. - AMIE Weight: 20g Dimensions: 31 x 58x 16mm (WxHxD) Range: Up to 50 metres (typical) Battery life: Up to 5 years - GEM Weight: 25g Dimensions: 48.5 x 47.5 x 16mm (WxHxD) Range: Up to 50 metres (typical) Battery life: Up to 5 years 12

ACCESS TRIGGER (CARER TRIGGER) This trigger is based on the MyAmie. It allows authorised carers to access a client s property once an alarm call has been raised and the need for onsite help has been determined. It works in conjunction with a Lifeline home unit* and electronic door locking mechanism to allow authorised access to a property, without the need to locate a keyholder, thereby reducing the time needed to get help to a user. TELECARE SENSORS Access Trigger (869MHz) P68005/10 *Compatibility - Lifeline Vi+/Connect+/4000+ (Part numbers 36000/447 & 36000/457 only) Note - the door entry system requires a lock release. Requires installation and survey on the type of door. It can be used on Communicall Connect to allow users to remotely answer door entry calls. It can also be used as a carer trigger. Weight: 7g Dimensions: 36 x 27 x 14mm (LxWxD) Range: Up to 50 metres (typical) Battery life: Up to 7 years (non replaceable) ARM/DISARM/ZONING TRIGGER This trigger, based on a MyAmie, allows users to arm the intruder functionality at the touch of a button on vacating their dwelling and then to disarm it in the same way as they re-enter. It can also be used as a zoning trigger to enable users to arm PIRs (movement detectors) downstairs whilst disabling sensors upstairs to allow movement during the night. This means that users will not need to beat the zoning delay time before the system arms, therefore users can take as much time as required to walk up the stairs without needing to panic. The trigger has a grey case in order to differentiate it from a trigger that raises a telecare alarm call and also has a key fob attachment to enable it to be attached to a key ring. Weight: 7g Dimensions: 36 x 27 x 14mm (LxWxD) Range: Up to 50 metres (typical) Battery life: Up to 7 years (non replaceable) Arm/Disarm/Zoning Trigger (869MHz) P68005/08 Compatibility - Lifeline 400 with part numbers 37000/345 and 37000/355, Lifeline 4000+ with part numbers 36000/447 and 36000/457, LifelineVi/Vi+/GSM/ Connect/Connect+ Note - supplied with wall mounting clip and key ring accessory 13

TELECARE SENSORS BED OCCUPANCY SENSOR The Bed Occupancy Sensor is a solution for the protection of people who get up from their beds during the night and fail to return after a specified period of time has elapsed. An extend switch can also be connected to enable the user to easily extend the period of time before an alarm is raised e.g. when getting up at night to make a cup of tea. The sensor can also detect if clients have failed to go to bed at night or have not got up in the morning thus allowing carers to ascertain the cause. The sensor can be used with X10 controllers (see page 32) to turn on lights in order to minimise the risk of falling in the night. Bed Occupancy Sensor Mat under mattress Bed Occupancy Sensor Mat over/under mattress D4106009A D4106011A Control Unit (869MHz)* 41005/13 Extend Switch 41005/05 UNDER/OVER MATTRESS SENSOR UNDER MATTRESS SENSOR Weight: 0.8kg Dimensions Under/Over mattress sensor: 245 x 762 x 3mm (WxLxD) Under mattress sensor: 103 x 762 x 3mm (WxLxD) Control Unit: 95 x 160 x 35mm (WxHxD) Range: Up to 50 metres (typical) Battery life: Control Unit battery - up to 2 years Sensor life: 1 year Battery type: E (x4) (see page 37) Compatibility - Lifeline Vi/Vi+/GSM/Connect/Connect+/400/4000+/Telecare Overlay/Communicall Vi IP/Vi/Connect/CareAssist *Requires PDA emulator software. Call 01977 660479 for more information. BED OCCUPANCY SENSOR (VIRTUAL) The Virtual Bed Absence Sensor generates an alarm if a client has got out of bed and has not returned after a specified period of time. The bed occupancy sensor mat is simply plugged into the universal sensor which sends the radio signal to the home unit. When the client gets out of the bed (during the monitoring period), the timer is started. If the timer expires before the client has got back into the bed then a Virtual Bed Absence event is generated. The virtual bed sensor can be combined with a Fast PIR, the timer on the bed sensor is extended each time the PIR detects activity after the client leaves their bed. This helps to reduce false calls where clients have not fallen but have decided, for example, to go to the kitchen to make a drink. The sensor also provides the ability to remotely change time settings when the client s needs change helping to reduce service costs. By adding a MyLife adapter to the Lifeline Vi+, telecare alerting devices such as X10 and DDA pager solutions or light control can also be used (see pages 28-31). Bed Occupancy Sensor Mat under mattress Bed Occupancy Sensor Mat over/under mattress D4106009A D4106011A Universal Sensor (869MHz) 41005/30 Double Bed Adapter* S2204351 Compatibility - Lifeline Vi+/Connect+ (only). Note: Feature is programmed via PC Connect or remotely adjusted via PNC6. * Allows 2 Bed Sensor Mats to be connected to the universal sensor 14

BOGUS CALLER/PANIC BUTTON This trigger is based on the Gem+ and comes complete with a wall-mounting bracket, for location by a doorway when using as a bogus caller button, or in other areas of a dwelling, when using as a panic button. Bogus Caller/Panic Button (869MHz) P67005/90 Compatibility - Lifeline Vi/Vi+/Connect/GSM/Connect+/400/4000+/Telecare Overlay/ Communicall Vi/Communicall ViIP/CareAssist Weight: 25g Dimensions: 48.5 x 16 x 47.5mm (WxHxD) Range: Up to 50 metres (typical) Battery life: Up to 5 years TELECARE SENSORS CHAIR OCCUPANCY SENSOR The Chair Occupancy Sensor provides real time alerts when a client leaves a chair in order to help prevent falls and also to notify carers of potential issues with wheelchair users. The sensor can be used with X10 controllers (see page 32) to turn on lights in order to minimise the risk of falling. Chair Occupancy Sensor Mat D4106010A Control Unit (869MHz)* 41005/13 Double Chair Adapter** S2204351 Compatibility - Lifeline Vi/Vi+/GSM/Connect/Connect+/400/4000+/Telecare Overlay/ Communicall Vi IP/Vi/Connect/CareAssist *Requires PDA emulator software. Call 01977 660479 for more information **Allows 2 Chair Sensor Mats to be connected to the universal sensor Weight: 0.8kg Sensor Mat: 365 x 175 x 3mm (WxLxD) Control Unit: 95 x 160 x 35mm (WxHxD) Range: Up to 50 metres (typical) Battery life: Control Unit battery - up to 2 years Sensor life: 1 year Battery type: E (x4) (see page 37) CHAIR ABSENCE SENSOR (VIRTUAL) The Virtual Chair Absence Sensor generates an alarm if a client has got out of their chair and has not returned after a specified period of time. The chair occupancy sensor mat is simply plugged into the universal sensor which sends the radio signal to the home unit. When the client gets out of the chair (during the monitoring period), the timer is started. If the timer expires before the client has got back into the chair then a virtual chair absence event is generated. The virtual chair absence sensor can be combined with a Fast PIR, the timer on the chair sensor is extended each time the PIR detects activity after the client leaves their chair. This helps to reduce false calls where clients have not fallen but have decided, for example, to go to the kitchen to make a drink. The sensor also provides the ability to remotely change time settings when the client s needs change helping to reduce service costs. By adding a MyLife X10 + DDA adapter to the Lifeline Vi+, telecare alerting devices such as X10 and DDA pager solutions or light control can also be used (see pages 28-31). Chair Occupancy Sensor Mat D4106010A Universal Sensor (869 MHz) 41005/30 Compatibility - Lifeline Vi+/Connect+ (only). Note: Feature is programmed via PC Connect or remotely adjusted via PNC6. *Allows 2 Chair Sensor Mats to be connected to the universal sensor 15

TELECARE SENSORS CARBON MONOXIDE ALARM The Carbon Monoxide Alarm provides an immediate alert when dangerous CO emissions have been detected due to a blocked flue or fault in a fuel burning appliance. Sealed battery with up to 7 year life avoids need for battery change. Carbon Monoxide Alarm (869MHz) 68005/98 Compatibility Lifeline 400/4000+/Vi/Vi+/GSM/Connect/Connect+/Telecare Overlay/ Communicall Vi IP/Vi/Connect/CareAssist IMPROVED 7 YEAR LIFE Weight: 178g Dimensions: 120 x 105 x 40mm (WxHxD) Range: Up to 50 metres (typical) Detector life: 7 years Radio Battery life: Up to 7 years DOOR USAGE SENSOR The universal sensor can also be used as a door usage sensor (see page 26). DOOR ENTRY SYSTEM The Door Entry System is used in conjunction with a standard television and telephone/lifeline unit in order to provide both visual and audible identification of a caller before an external door is opened. Once the caller has been identified, the door can be opened remotely by the end user. The system can also be used to open a door remotely from the monitoring centre in order to allow carers/emergency services access following receipt of an emergency call. Door Entry System Lock Release i81200/15a ies606 Compatibility Lifeline 400/4000+/Vi/Vi+/GSM/Connect/ Connect+/Telecare Overlay/Communicall/CareAssist Survey required to determine type of door lock required and compatibility ELECTRICAL USAGE SENSOR The Electrical Usage Sensor sends a radio signal to the Tunstall Lifeline home unit when a connected electrical appliance is switched on/off. It is intended for use as part of Tunstall s ADLife systems to indicate when telecare users have used a particular appliance such as a kettle, toaster or microwave. It can also be used as an additional input to inactivity monitoring. Electrical Usage Sensor (869MHz) 41005/22 Weight: 289g Dimensions: 63 x 118 x 39mm (WxHxD) Range: Up to 50 metres (typical) Battery life: Radio up to 5 years 16

ENURESIS SENSORS An enuresis sensor provides a discreet and efficient means to detect instances of enuresis the moment they occur, ensuring carers can respond quickly if they are needed, but otherwise do not disturb the user s sleep. There are three types of sensor available depending on user needs: TELECARE SENSORS WIPE CLEAN ENURESIS SENSOR This consists of a thin, waterproof and durable sensor mat, which is positioned between the mattress and top sheet of a bed. The sensor mat is made of plastic and designed to enable the mat to be easily wiped clean and immediately reused following an alarm. Enuresis Sensor Kit (869MHz) 41005/21 (including control unit and sensor mat) Replacement Enuresis Sensor Mat S2209050 Weight: 0.8Kg Control Unit: 95 x 160 x 35mm (WxHxD) Sensor Mat: 20 x 540 x 1mm (WxHxD) Range: Up to 50 metres (typical) Battery life: Up to 2 years Battery type: E (x4) (see page 37) COTTON ENURESIS SENSOR* These cotton sheets are placed under the bedsheet and can be machine washed up to 50 times at normal temperatures, once the connecting cables are removed. Cotton enuresis sensor S9001003 Universal sensor lead S9001006 Universal sensor (see page 26) 41005/30 Weight: 0.25Kg Sensor Mat: 60 x 160 x 1mm (WxHxD) with 60 x 90mm sensing area Life: Up to 50 washes ABSORBENT ENURESIS SENSOR* This intelligent absorbent sheet with breathable, waterproof back supports people with mild nocturnal incontinence. A small amount of fluid (300ml) is absorbed without disturbing the user, while a major episode (500ml) will trigger the alarm. The sheet can be machine washed up to 50 times at 60 C and line-dried, or up to 30 times at 85 C and tumble dried. Absorbent enuresis sensor S9001004 Universal sensor lead S9001006 Universal sensor (see page 26) 41005/30 *Require universal sensor configured to enuresis radio message. Compatibility - Lifeline Vi/Vi+/GSM/Connect/Connect+/400/4000+/Communicall Vi IP/ Vi/Connect/CareAssist Weight: 0.45Kg Sensor Mat: 90 x 60 x 1mm (WxHxD) sensing area Capacity: 1.6l Life: Up to 50 washes 17

TELECARE SENSORS EPILEPSY SENSORS Epilepsy sensors are used to monitor people with epilepsy while they sleep. Patented sensor technology detects a person s movement in bed and is able to differentiate normal movements from epileptic seizures. There are two types of sensor available: EMFIT TM EPILEPTIC SEIZURE ALARM EPILEPSY/SENSOR MAT 41000/06 EPILEPSY SENSOR MAT 41000/04 The bed sensor is extremely thin and contains no embedded wires or switches. It should be installed under a foam mattress or mattress cover (if using a sprung mattress), and positioned below the chest. The alarm triggers if it senses movements associated with a seizure for longer than the pre-set delay, which can be set to between 10 and 20 seconds. Epilepsy Sensor Kit (869MHz) 67005/59 (including sensor mat 41000/06, controller and radio transmitter) Replacement Epilepsy Sensor Mat 41000/04 Replacement Epilepsy Sensor Mat 41000/06 Weight: 245g (sensor mat) Dimensions Sensor Mat: 580 x 400 x 0.5mm (LxWxD) Companion Monitor: 89 x 68 x 29mm (LxWxD) Range: Up to 50 metres (typical) Battery life: Sensor mains powered with battery back-up. Radio transmitter up to 5 years Compatibility - Lifeline Vi/Vi+/GSM/Connect Connect+/400/ 4000+ (except part numbers 36000/340 and 36000/350)/ Telecare Overlay/Communicall Connect/CareAssist Tunstall is not responsible for any outcome associated with the programming or use of the Epilepsy Sensor, responsibility for setting to individual requirements belongs to medically qualified personnel. ALERT-IT COMPANION MONITOR The companion monitor uses a discreet under-mattress bed sensor to detect movement together with a bedside monitor unit with an optional microphone to detect noise. These work together to sense various types of seizure and can be adjusted to the individual s unique requirements. The Companion sensor will work on most bed types and mattresses including profiling bed, memory foam and air flow mattresses. Companion Epilepsy monitor* S9001001 (includes monitor, sensor power adaptor and lead for connecting to a universal sensor) *Requires a universal sensor configured by epilepsy radio message Compatibility - Lifeline Vi/Vi+/GSM/Connect/Connect+/400/4000+ (except part numbers 36000/340 and 36000/350)/Telecare Overlay/Communicall Vi IP/Vi/Connect/ CareAssist Tunstall is not responsible for any outcome associated with the programming or use of the Epilepsy Sensor, responsibility for setting to individual requirements belongs to medically qualified personnel. COMPANION EPILEPSY MONITOR S9001001 - SENSOR MAT Weight: 89g Dimensions: 67.3 x 35 x 15mm (LxWxD) - BEDSIDE MONITOR Weight: 350g Dimensions: 220 x 110 x 44mm (LxWxD) Power source: 12volt plug top powers supply 18

VITALBASE FALL FALL DETECTOR The VitalBase FALL is a wrist worn Fall Detector designed to identify a serious fall that leads to a state of unconsciousness and immobility of the user. If such a fall is detected, the detector vibrates to alert the user that it is about to send a radio alarm signal to the Lifeline home unit. In order to reduce the number of false calls, should the user continue, or start to move again within a pre-set time limit after the fall, a call to the monitoring centre will not be raised. The detector then provides a further period (indicated by vibration) during which the user can proactively cancel the call by moving their arm/ detector. This extended cancellation period and vibration alert can now be disabled.* Other features include an alarm button, a hypoallergenic wrist strap, battery life (replaceable) of 2 years and a water resistant casing. Weight: 35g Dimensions: 46 x 38 x 12mm (LxWxD) Range: Up to 50m (typical) Battery life: Up to 2 years (replaceable) Battery type: J (see page 37) TELECARE SENSORS VitalBase FALL Fall Detector (869MHz) 67605/19 Compatibility - Lifeline Vi/Vi+/Connect/Connect+/400/4000+/ Telecare Overlay/Communicall Vi IP/Vi/Connect/CareAssist *This will increase the number of calls to the monitoring centre. FLOOD DETECTOR The Flood Detector is a neat unobtrusive wireless sensor that can provide an early warning of potential flood situations. The sensor is placed under the sink or in the bathroom next to the toilet or under the bath. If the detector senses water, the unit will provide two types of alarm. The first is a local audible alarm and the second will activate the Lifeline home unit or grouped telecare system, which will automatically raise a call at the monitoring centre. Flood Detector (869MHz) 67005/37 Compatibility - Lifeline Vi/Vi+/GSM/Connect/Connect+/400/4000+/Telecare Overlay/ Communicall Vi IP/Vi/Connect/CareAssist Weight: 142g Dimensions: 90 x 31mm (WxD) Range: Up to 50 metres (typical) Radio Battery life: Up to 5 years average life Detector battery life: Up to 12 months Battery type: A/B (see page 37) 19

TELECARE SENSORS GAS SHUT OFF VALVE SOLUTION The Gas Shut Off Valve can be used to detect the leakage of gas and immediately turn off the gas supply to a dwelling or an individual appliance. It consists of the following: Control unit with key switch Gas shut off valve Natural gas detector Radio output module (869MHz) Please note that prior to ordering, a survey is required. Installation must be conducted by a Gas Safe registered gas fitter and electrician. Suitable for use with 1/2 gas pipes Suitable for use with 3/4 gas pipes Suitable for use with 1 gas pipes GS803 GS804 GS805 Weight: 450g Dimensions: 57 x 160 x 80mm (WxHxD) Compatibility - Lifeline Vi/Vi+/GSM/Connect/Connect+/400/4000+/Telecare Overlay/Communicall Vi IP/Vi/Connect/CareAssist NATURAL GAS DETECTOR (PLUG IN) This Natural Gas Detector is designed to simplify the installation of a gas detector by removing the need for installation by a qualified electrician. It is supplied complete with standard UK mains plug (with 2 metre cable) and a preconfigured universal sensor. The two devices are conveniently mounted on a white plastic board with keyhole slots for easy wall mounting. It is recommended that a power socket safety cover is also used to reduce the likelihood of the plug being disconnected from the electricity supply. The safety covers are available in double and single socket versions. Natural Gas Detector (plug in) 41005/40 Single socket safety cover Double socket safety cover S2015033 S2015034 Compatibility - Lifeline Vi/Vi+/GSM/Connect/Connect+/400/4000+/Telecare Overlay/Communicall Vi IP/Vi/Connect/CareAssist 20

NATURAL GAS DETECTOR The mains powered Natural Gas Detector provides an alert to the danger of gas leaks. Natural Gas Detector GS831 Compatibility - Lifeline Vi/Vi+/GSM/Connect/Connect+/4000/4000+/Telecare Overlay/ Communicall Vi IP/Vi/Connect/CareAssist Note - The universal sensor can be used to wirelessly connect the Natural Gas Detector to the Lifeline Vi/Vi+/Connect/Connect+/400/4000+ home unit. Requires installation by a qualified electrician. Weight: 370g Dimensions: 75 x 155 x 42mm (WxHxD) Detector life: Up to 5 years Power: Mains TELECARE SENSORS HEAT DETECTOR The wireless heat detector provides additional protection against the risk of fires in rooms where smoke detectors are unsuitable e.g. kitchen. The detector is kitemarked to BS 5446 Part 2: 2003 and raises an alarm when the temperature reaches between 54 C and 62 C. Heat Detector 9000/81A Easi-fit Base (869 MHz) 67005/78 Compatibility - Lifeline Vi/Vi+/Connect/Connect+/4000/4000+/Communicall Vi IP/Vi/ Telecare Overlay/CareAssist Note - A heat detector and easi-fit base is required per installation Weight: 291g Dimensions: 145 x 78 mm (WxD) Range: Up to 50 metres (typical) Battery life: Detector = Up to 5 years (replaceable Lithium 9V) Radio transmitter = Up to 5 years (non replaceable) Detector life: Up to 10 years INDUCTIVE LOOP The inductive loop system helps to deliver high quality sound directly to hearing aids (with telecoil facility) from particular sources e.g. television, stereos and computers within the user s own home. In addition, when an alarm is raised or an incoming telephone call is received the inductive loop system will intelligently fade from the television sound over to the sound coming from the monitoring centre or caller, enabling them to communicate more easily with the user without interference from loud sound sources in the background. Inductive Loop System* D4109002A *Requires installation Compatibility Lifeline Vi+/Connect+ with issue number E1 or later/communicall Connect speech module 21

TELECARE SENSORS MEDICATION DISPENSERS Medication Dispensers can be used to automatically provide access to medication over a 28 day period, providing audible and visual alerts to the user each time medication should be taken. If the user fails to access the medication, an alert is raised to the monitoring centre or carer so that action can be taken to ensure that the medication programme is maintained. The PivoTell Advance dispenser has the following enhancements; improved security, an LCD display and transportation alarm. PivoTell MK3/11 Medication Dispenser (869MHz) - PivoTell Mk3/11 67005/81 29 Compartment Carousel - PivoTell Mk3/11* S4810132 PivoTell Tipper S4810137 PIVOTELL MK3/11 PIVOTELL ADVANCE - PIVOTELL ADVANCE Weight: 490g Carousel: 28 doses Dimensions: 190 x 180 x56mm (LxWxD) Range: Up to 30 metres (typical) Battery life: Up to 1 year Battery type: E (see page 37) Radio transmitter: Up to 5 years PivoTell key lock S8502006 PivoTell Advance Medication Dispenser (869MHz) - PivoTell Advance 67005/85 *Only for use with PivoTell MK3/11 dispenser (67005/81) **Only for use with PivoTell Advance dispenser (67005/85) PivoTell Advance Spare Time Discs (set of 3)** S8502009 PivoTell Advance Spare Tray Kit** (includes tray, lid and 3x day time discs) S8502010 PivoTell Tipper S4810137 PivoTell key lock S8502006 MINUET WATCH The Minuet Watch has been developed to help encourage telecare users to wear their personal triggers throughout the day. By combining an alarm button into a high quality watch, users are more likely to wear it and as a result will be provided with additional protection as their ability to raise an alarm call is increased. The Swiss designed watch is waterproof to IP67 standard to provide protection from brief submergence in water and also incorporates an LED to provide the user with visual reassurance that the alarm button has been pressed. Minuet Watch (869 MHz) 67605/06 Compatibility - Lifeline Vi/Vi+/GSM/Connect/Connect+/400/4000+/Telecare Overlay/ Communicall Vi IP/Vi/Connect/CareAssist Weight: 24g Dimensions: 46 x 38 x 13mm (WxHxD) Range: Up to 50 metres Battery life: Watch = Up to 5 years (non replaceable) Radio Transmitter = Up to 3 years (replaceable CR2032) 22

PASSIVE INFRA RED DETECTOR (PIR) PIRs are wireless movement detectors that can be used to detect both movement (intruder monitoring) and lack of movement (inactivity monitoring). Fast PIR inc Pet Alley (869MHz) 67005/89 TELECARE SENSORS Compatibility - Lifeline Vi/Vi+/GSM/Connect/Connect+/400/4000+/Telecare Overlay/ Communicall Vi IP/Vi/Connect/CareAssist - FAST PIR Weight: 142g Dimensions: 114 x 70 x 76mm (WxHxD) Range: Up to 50 metres (typical) Battery life: Up to 1 year Battery type: B (see page 37) PRESSURE MAT The Pressure Mat can be hardwired to a home unit or speech module or can be used in conjunction with a Universal Sensor to provide a wireless link. It can be used for inactivity and intruder monitoring. Pressure Mat GS140 Compatibility - Lifeline Vi/Vi+/GSM/Connect/Connect+/400/4000+/Telecare Overlay/ Communicall Vi IP/Vi/Connect/CareAssist Weight: 450g Dimensions: 700 x 400 x 10mm (WxHxD) PROPERTY EXIT SENSOR The Property Exit Sensor provides real time alerts when a client has walked out of their door and not returned so that carers can ensure they are safe. The sensor can also provide an alert when a client has left an external door open for a specified period of time so that action can be taken to ensure that it is closed quickly and the building is secured. Property Exit Sensor (869MHz) 41005/15 (including PIR, Door Contacts and Control Unit) Compatibility - Lifeline Vi/Vi+/GSM/Connect/Connect+/400/ 4000+/Telecare Overlay/ Communicall Vi IP/Vi/Connect/CareAssist Weight: 600g Dimensions Control Unit: 95 x 160 x 35mm (WxHxD) Keyswitch: 85 x 85 x 39mm (WxHxD) Contacts: 11 x 66 x 10mm (WxHxD) PIR: 65 x 108 x 77mm (WxHxD) Range: Up to 50 metres (typical) Battery life: Up to 1 year Battery type: E (see page 37) 23

TELECARE SENSORS PROPERTY EXIT SENSOR (VIRTUAL) The Virtual Property Exit Sensor (PES) combines a Fast PIR with a door usage sensor (universal sensor) to create a solution which can monitor a door or multiple doors if multiple PIRs/universal sensors are fitted. The system generates an alarm if a client leaves their home (during the monitoring period) and does not return within a set time. A quick code can be used to disable the Virtual PES allowing a carer to leave the property without raising an alarm, and settings can be altered remotely. By adding a MyLife X10 + DDA adapter to the system, telecare alerting devices such as X10 and DDA pager solutions can also be used (see pages 28-31). Fast PIR inc Pet Alley (869 MHz) 67005/89 Dual mode PIR (869 MHz) 67005/93 Universal Sensor (used in door usage mode) 41005/30 Compatibility - Lifeline Vi+/Connect+ RADIO PULL CORD The Radio Pull Cord can be strategically placed around the home, in order to provide a user with a convenient means of summoning help in an emergency. Radio Pull Cord (869MHz) 67005/36 Compatibility - Lifeline Vi/Vi+/GSM/Connect/Connect+/400/4000+/Telecare Overlay/ Communicall Vi IP/Vi/Connect/CareAssist Not suitable for use in bathrooms. Weight: 90g Range: Up to 50 metres (typical) Battery life: Up to 5 years RADIO OUTPUT MODULE The Radio Output Module (ROM) allows wired devices, such as the Pressure Mat to raise an alarm call wirelessly thus eliminating the need to hardwire sensors. ROM (869MHz) 67005/35 Compatibility - Lifeline Vi/Vi+/GSM/Connect/Connect+/400/4000+/Telecare Overlay/ Communicall Vi IP/Vi/Connect/CareAssist Weight: 68g Dimensions: 51 x 75 x 25mm (WxHxD) Range: Up to 50 metres (typical) Battery life: Up to 5 years 24

SMOKE DETECTOR Tunstall Smoke Detectors provide increased reassurance by raising an alarm call at the monitoring centre while also activating a local audible alarm. This optical smoke detector has also been improved with the following features: one battery for both the detector and radio transmission, accredited to EN14604:2009 and battery life of up to 10 years. Smoke Detector (869MHz) 68005/96 Replacement base D8002083A Compatiblity - Lifeline Vi/Vi+/GSM/Connect/Connect+/400/4000+/Telecare Overlay/ Communicall Vi IP/Vi/Connect/CareAssist Weight: 155g Dimensions: 100 x 51mm (WxD) Range: Up to 50 metres (typical) Battery life: Up to 10 years Detector life: Up to 10 years Battery type: B (see page 37) TELECARE SENSORS TEMPERATURE EXTREMES SENSOR The Temperature Extremes Sensor monitors for excessively high and low temperatures and a rapid rate of rise in temperature. It is typically installed on the ceiling or wall in the kitchen to protect people and property against extremes of temperature. Four versions are available which provide a different high temperature alert setting. Temp Extremes Sensor 2/35 C (869MHz) 69005/03 Temp Extremes Sensor 2/42 C (869MHz) 69005/05 Temp Extremes Sensor 12/42 C (869MHz) 69005/04 Temp Extremes Sensor 16/42 C (869MHz) 69005/06 Compatibility - Lifeline Vi/Vi+/GSM/Connect/Connect+/400/4000+/Telecare Overlay/ Communicall Vi IP/Vi/Connect/CareAssist Weight: 168g Dimensions: 83 x 108 x 37mm (WxHxD) Range: Up to 50 metres (typical) Power supply: 3 x AAA batteries Battery life: Up to 2 years Battery type: F (see page 37) 25

TELECARE SENSORS UNIVERSAL SENSOR The Universal Sensor provides additional benefits to the ROM by enabling wired devices and other equipment to raise wireless alarm calls and appropriate radio messages to home units using Plug and Play functionality. It can also be connected to the following devices to enable them to send radio signals to a compatible* Tunstall system: Natural Gas Detector Magnetic door sensors Bed sensor (ADlife + virtual sensor modes) Alert-It Epilepsy monitors Alert-It Enuresis cotton sheets Universal Sensor (869MHz) 41005/30 Weight: 70g Dimensions: 50 x 74 x 25mm (WxHxD) Battery life: Up to 5 years * Compatibility - Lifeline Vi/Vi+/GSM/Connect/Connect+/400/4000+/Telecare Overlay/Communicall Vi/Communicall Vi IP/Vi/Connect/CareAssist 26

BELLMAN & SYMFON DESIGN FOR EARS Bellman & Symfon of Sweden specialise in designing and developing solutions for hearing and visual impairments. Their broad range of domestic alerting products can be used as a stand alone system or in combination with Tunstall s telecare sensors to provide 24 hour reassurance and support to users and carers. They can be used to alert users to the phone or doorbell ringing, or to telecare sensors in the home detecting an incident such as a fire or flood. 5 1 HEARING AND VISUAL IMPAIRMENT SOLUTIONS 1 2 4 3 DURING THE DAY: 1 2 3 4 If a telecare sensor such as the smoke detector is triggered the Lifeline Vi+ will notify the monitoring centre and the Bellman & Symfon receivers the Flash Receiver will notify the user that the monitoring centre is trying to reach him/her the Pager Receiver will alert the onsite carer DURING THE NIGHT: 1 If a telecare sensor such as the smoke detector is triggered 2 the Lifeline Vi+ will notify the monitoring centre and the Bellman & Symfon receivers 5 the Bed Shaker or Alarm Clock receiver will alert the onsite carer and/or user 27

HEARING AND VISUAL IMPAIRMENT SOLUTIONS YOU CAN CREATE A SENSORY IMPAIRMENT 1 - CHOOSE A TRANSMITTER PUSH BUTTON TRANSMITTER (DOORBELL) Can be used as a portable alarm. Just press the button, to notify the caregiver that you need immediate assistance. Also works as a wireless doorbell. Fit outside, close to the front door, and the transmitter will notify your receiver/s when a visitor pushes the button. Push Button Transmitter DOOR TRANSMITTER D6866007A When someone rings the doorbell, it detects the sound and signals the receiver/s that alerts you with sound, vibrations and flashing lights (depending on the receiver chosen). Door Transmitter D6866006A MYLIFE X10 + DDA* Created as part of the Tunstall and Bellman & Symfon exclusive partnership, the MyLife X10 + DDA connects to the Lifeline Vi+/Connect+ to send individual signals to the receiver for each telecare sensor activation. This enables the person using the receiver to immediately identify the specific telecare sensor that has activated the alarm. MyLife X10 + DDA 52900/53 * The MyLife X10 + DDA can be used with Lifeline Vi+/Connect+ instead of the telephone transmitter TELEPHONE TRANSMITTER* This device will signal your chosen receiver/s when the telephone rings, alerting you immediately. It can also be connected to the hardwired output of a Lifeline to signal to the receiver when a telecare sensor has activated. Telephone Transmitter D6866001A * The telephone transmitter can be used with Lifeline Vi+/Connect or Communicall Vi/Connect 28

SUPPORT PACKAGE IN TWO EASY STEPS: 2 - CHOOSE A RECEIVER FLASH RECEIVER Notifies you with flashing lights and illuminated symbols when a transmitter is activated, in response to a phone call or telecare sensor alert for example. Place it on a shelf or mount it on a wall with the wall bracket accessory. The receiver can also be connected to a Bed Shaker for alerts during the night. Flash Receiver Flash Receiver Wall Mount WRIST RECEIVER D6866002A S2015035 Notifies you with vibrations and illuminated symbols when a transmitter is activated, in response to a phone call or telecare sensor alert for example. Wear it around your wrist so you can be reached in and around the house. Supplied with its own charger. The receiver can also be connected to a Bed Shaker for alerts when placed in its charger overnight. HEARING AND VISUAL IMPAIRMENT SOLUTIONS Wrist Receiver (inc charger) 9000/104 PAGER RECEIVER Notifies you with vibrations and illuminated symbols when a transmitter is activated, in response to a phone call or telecare sensor alert for example. It is small and light-weight and can be carried in your pocket or attached to your belt. When inserted in its charger the receiver can also be connected to a Bed Shaker for alerts when placed in its charger overnight. Pager Receiver (inc charger) D6866003A ALARM CLOCK RECEIVER Notifies you with sound, flashing lights and vibrations when a transmitter is being activated, in response to a phone call or telecare sensor alert for example. It features a night light with a gentle blue glow and functions as a regular alarm clock. Alarm Clock Receiver (inc. bed shaker) S2015036 29

HEARING AND VISUAL IMPAIRMENT SOLUTIONS PAGER CHARGER The Pager Charger accessory is used to recharge the battery of your Pager Receiver during the night. You can also connect up to two bed shaker accessories to awake the user/s with vibrations under the pillow if an alarm is raised during the night. Pager Receiver Charger BED SHAKER D6866004A The Bed Shaker generates powerful vibrations to wake the sleeping user. Place under the mattress or pillow and connect to a Bellman & Symfon receiver or desktop charger. The Bed Shaker features a 2 metre lead and requires no internal battery. Bed Shaker D6866005A PACKS For your convenience we have created a number of packages. Pager Receiver Pack 9000/95 Pager Receiver Telephone Transmitter Pager Charger Bed Shaker Wrist Receiver Pack** 9000/104 Wrist Receiver And Charger ** requires a MyLife X10+DDA or a transmitter to connect to Lifeline home unit STAND ALONE PRODUCTS The following Bellman & Symfon products may also be used in combination as a stand alone solution, without the need to connect to a Lifeline unit: Push Button Transmitter (doorbell) Door Transmitter Telephone Transmitter Flash Receiver Wrist Receiver Pager Receiver Alarm Clock Receiver Pager Charger Bed Shaker 30

HOME/USER ALERT PAGER This pager can be used by carers to notify them of alarm calls when they are at home or in the garden, rather than routing them to the monitoring centre. It can also be used by people with hearing impairments to give them immediate notification of alarm call activation, door entry calls and fire alarm activation. Pager Transmitter Battery Compatibility - Telecare Overlay/Communicall Vi One licence per transmitter required. Requires installation. Only 1 transmitter per site is needed. SOUNDER BEACON i9000/69a i9000/60a S1004007 The Sounder Beacon combines visual indication together with a loud siren in order to alert people with hearing difficulties to a certain type of alarm activation (e.g. a smoke detector) or to an incoming telephone call. A blue version of the sounder can be used in conjunction with the red version in order to differentiate between alarm and door entry calls on housing schemes. Weight: 90g Dimensions: 75 x 50 x 16mm (WxHxD) Range: Up to 500 metres Power: 1 x AAA battery Battery life: Up to 45 days HEARING AND VISUAL IMPAIRMENT SOLUTIONS Weight: 180g Dimensions: 86 x 82mm (WxD) Sounder Beacon (Red) 92100/18 Sounder Beacon (Blue) 92100/20 Power Supply Unit 8020/48 Backup Battery for Power Supply 9020/15 Compatibility Lifeline Vi+/Connect+/4000/4000+/Telecare Overlay/Communicall Vi Note The sounder beacon requires a power supply unit (except on Communicall systems). Requires installation by a qualified electrician. 31

HEARING AND VISUAL IMPAIRMENT SOLUTIONS VISUAL CALL BEACON The Visual Call Beacon provides visual indication only in order to alert users to a certain type of alarm activation (e.g. smoke detector) or to an incoming telephone call. Visual Call Beacon GS443 Power Supply Unit 8020/48 Backup Battery for Power Supply 9020/15 Compatibility - Lifeline Vi+/ Connect+/4000/4000+/Telecare Overlay/Communicall Vi Note - The Visual Call Beacon requires a power supply unit (except on Communicall systems). Requires installation by a qualified electrician. X10 CONTROLLERS Weight: 80g Dimensions: 75 x 65mm (WxD) X10 controllers can be used in conjunction with bed/chair occupancy, property exit sensors and the MyLife adapters used with the Lifeline Vi+ in order to switch on lights when a sensor is activated. Main Controller 41005/44 The Main Controller is used to send a signal to a number of lamp/appliance modules in order to turn the lights on. MyLife X10 52900/52 The MyLife X10 adapter plugs into the AUX socket on the Lifeline Vi+ to provide the home unit with connectivity to X10 main controller. This enables the home unit to send X10 signals to an X10 main controller when any telecare alarm or event is raised therefore allowing increased use of X10 devices and helping to warn the user and/or their carer when a telecare alarm is raised. MAIN CONTROLLER Lamp Module D4106002A The Lamp Module allows a lamp to be switched on and off following receipt of a signal from an X10 main controller. It also provides a light dimming function.* *Not compatible with energy saving or fluorescent lamps Appliance Module S2013032 The Appliance Module switches on/off connected appliances (including lamps) when it receives a signal from the Main Controller. This module is suitable for use with lamps fitted with an energy saving light bulb (no dimming function available). Wall Mounted Switch* S2509029 The Wall Mounted Switch can be used to replace an existing light switch, to control a ceiling mounted light. As well as a low energy lamp or fluorescent unit. Note - This wall mounted appliance switch will require the installation of a neutral connection into the switch. The switch is only suitable for a one way lighting circuit, i.e. where only one switch is used to turn the light on and off. *Requires installation by a qualified electrician. LAMP MODULE CONTROLLER WALL MOUNTED SWITCH APPLIANCE MODULE MYLIFE X10 32

Activities of Daily Living Monitoring activities of daily living can build upon the benefits offered by telecare solutions. It provides objective information about patterns of activity in the home, enabling assessment to inform care and support packages, and providing early warning of emerging problems. Tunstall offers two complementary activity monitoring systems: Canary, a stand alone, easy to install package which supports short-term assessment ADLife, which uses telecare sensors linked to Lifeline Vi+ and has been designed for use when longer term monitoring is required CANARY Canary is a discreet, easy to install system which discreetly monitors activities of daily living. Sensors are placed in the rooms used most often to monitor movement and temperature. The system can detect, for example, whether someone is in or out of bed at their usual time, if the kitchen has been visited at mealtimes, or if the home is a comfortable temperature. Unusual events raise an immediate alert via text or email, and patterns of behaviour over time can be viewed using an online portal. ACTIVITIES OF DAILY LIVING (ADL) SOLUTIONS Canary system 41000/30 (with hub, 4 motion sensors, 2 door sensors and 1 visitor card) Additional Canary motion sensor 41000/31 Additional Canary door sensor 41000/32 Visitor card 3 pack 41000/33 6 pack of batteries and contact strips 41000/34 VISITOR CARD Carry case 41000/35 Subscription annual 41000/36 Subscription three years 41000/37 Pack of 100 contact strips 41000/38 MOTION SENSOR DOOR SENSOR CANARY SYSTEM Canary is a registered trademark of Canary Care Ltd. 33

ACTIVITIES OF DAILY LIVING (ADL) SOLUTIONS ADLIFE ADLife is a unique Activities of Daily Life (ADL) system available for use in individual homes with a Lifeline Vi+ and utilises telecare sensors to provide a combined ADL and telecare solution, providing both proactive information via the web based viewing screen and immediate telecare alarm alerts via the monitoring centre when required. The system is very simple and for the most basic ADL monitoring can be used with just 3 Fast PIRs (movement detectors) to unobtrusively monitor key ADL. ADLife can also be used to monitor ADL such as how often the person visits the kitchen, bathroom or changes in sleep habits. The ADLife web based screen then allows care professionals to view information on users to help manage their situation and ensure their care is tailored specifically to their individual needs. For more information on ADLife, please see the ADLife solutions sheet. ADLIFE FOR INDIVIDUAL HOMES ADLife can be provided within individual homes using a Lifeline Vi+* and a recommendation of 3 Fast PIRs. Lifeline Vi+ and MyAmie 57100/320 Annual ADLife Server Subscription (per client) ADLife Subscription ADLIFE SENSORS Additional telecare sensors from the list below can be added to form a more comprehensive system to provide more proactive information. Dual Mode PIR** 67005/93 Electrical Usage Sensor 41005/22 Universal Sensor*** 41005/30 Bed Occupancy Sensor mat Chair Occupancy Sensor mat D4106009A D4106010A *A PNC5/6 monitoring centre with internet access is required. **the minimum set of sensors recommended is 3 Fast PIRs. ***Universal sensor can be used as a door usage sensor or connected to the bed/chair occupancy mats 34

Telecare Accessories / Spares ADSL BROADBAND FILTER In order to provide a broadband connection in a dwelling with a Lifeline unit, an ADSL filter should be plugged into all telephone sockets that are in use. Under normal circumstances, the connection of the Lifeline unit to the filter will not affect operation, however if the filter is of a very poor quality, an alarm call from any social alarm connected to it could be adversely affected. ADSL Broadband Filter S1908007 TELECARE ACCESSORIES / SPARES MYAMIE ACCESSORIES Wrist Strap 20mm - pack of 10 D6702145 Wrist Strap 10mm - pack of 10 Belt Clip - pack of 10* D6702135 D6702136 WRIST STRAP 10MM WRIST STRAP 20MM Neck Cord - pack of 10 D6702137 Easy Press Adapter D6702112 Key Ring D6702128 Key Ring and Belt Clip* Wrist Strap (10mm) and Neck Cord D6702140 D6702133 NECK CORD BELT CLIP Wrist Strap (20mm) and Neck Cord D6702144 *Belt Clip is also used to wall mount MyAmie triggers EASY PRESS ADAPTER KEY RING AMIE+ ACCESSORIES Wrist Strap - single pack D6702021 Wrist Strap - pack of 10 67005/40 Belt Clip and Passive Neck Cord - single pack D6702020 Standard Neck Cords - pack of 10 - white cord 67005/41 Easy Press Adapter - single pack 64900/16 Belt Clips - pack of 10 67005/42 AMIE EASY PRESS ADAPTER 35

TELECARE ACCESSORIES / SPARES AMIE ACCESSORIES Standard Neck Cords - pack of 10 63900/01 Active Neck Cords - pack of 10* 63900/02 Belt Clips - pack of 50 63900/03 Wrist Strap - single pack D6702021 Wrist Strap - pack of 10 67005/40 *Note - For use with Active neckcord version of Amie (part number P63000/02) only. GEM+ ACCESSORIES AMIE WRIST STRAP Wrist Strap - single pack D6402143 Wrist Strap - pack of 10 64900/06 Belt Clip and Passive Neck Cord - single pack D6702038 Passive Neck Cords - pack of 10 (white) 67005/43 Easy Press Adapter - single pack 64900/15 GEM+ EASY PRESS ADAPTER GEM ACCESSORIES Standard Neck Cords - pack of 10 (grey) 64900/01 Belt Clips - pack of 50 64900/03 Bogus Caller Bracket - single 64900/12 Bogus Caller Bracket - pack of 10 64900/14 Wrist Strap - single pack D6402143 Wrist Strap - pack of 10 64900/06 GEM BELT CLIP ivi INTELLIGENT PENDANT ACCESSORIES Sleeve Light Grey - single/pack of 20 Sleeve Light Blue - single/pack of 20 Sleeve Dark Blue - single/pack of 20 Sleeve Mint Green - single/pack of 20 Sleeve Light Pink - single/pack of 20 D6604004A/PD6604004A D6604005A/PD6604005A D6604006A/PD6604006A D6604007A/PD6604007A D6604008A/PD6604008A 36

FALL DETECTOR ACCESSORIES Waist pouch* D6609001 VitalBase FALL spares kit D6609002 *Compatible with 67005/49, 68005/49 BATTERIES WAIST POUCH TELECARE ACCESSORIES / SPARES A. PP3 9V Alkaline S1004014 B. PP3 9V Lithium S1004035 C. PX28L 6V Lithium S1004012 D. CR123A 3V Lithium S1004033 E. AA 1.5V Alkaline B109 F. AAA 1.5V Alkaline S1004007 G. ½ AA 3.6V Lithium S1004040 H. CR2450 (single pack) S1004051 I. 750mAh Lithium S1004037 J. CR2477 (pack of 25) S1004048 K. 1200 mah NiMH D3706005 L. 1200 NiMH D3706005c JELLY BEAN SWITCH Ideal for people with limited movement, the jelly bean switch is sensitive enough to recognise the slightest touch in order to raise an automatic call to the monitoring centre.* Jelly Bean Switch 41000/204 *Requires connection to a Universal Sensor or can be wired to the hardwired input of a lifeline home unit. 37

CONNECTED HEALTH TELEHEALTH SOLUTIONS Telehealth TUNSTALL ICP MYMEDIC II TM The mymedic II home telehealth unit is a Class 1 Medical Device which provides patients with an easy means of monitoring their chronic conditions. At a set time each day, mymedic II will prompt the user to begin taking their vital signs readings using the peripherals selected for them by their clinician. The unit will then ask the user a series of questions about their symptoms, and the answers to these questions, along with their readings will be rapidly and securely transmitted to the triagemanager TM software at the monitoring centre, either using a standard telephone landline connection, or via the mobile network. In the event that verified readings exceed the parameters set for that patient, a notification will be raised on the system, colour-coded accordingly to help prioritise care delivery. Operators will follow the appropriate local protocol, notifying a clinician if necessary. Clinicians can then contact the patient to offer advice, schedule a visit or take other action as appropriate. Health professionals with relevant permissions are also able to log-in remotely to access the information on a regular basis to identify patterns and inform ongoing care plans. The mymedic II features a 7 colour touchscreen, large tactile buttons, and can support multi-language audio. All data is N3 hosted. TUNSTALL ICP TRIAGEMANAGER triagemanager enables health professionals to keep in contact with their patients between health visits by capturing and prioritising their health interview data. triagemanager triages the health interview data by severity and prioritises care delivery through colour coding each patient to enable healthcare professionals to quickly identify those that need intervention. KEY FEATURES INCLUDE: Manage - enables a quicker way to evaluate data and take proactive action by adjusting care provision View - the intuitive monitoring dashboard and reporting tool helps to easily view patient s health data, providing real time data to accurately and promptly assess and triage the patient s health status Share - sharing of patient information with health professionals to ensure consistent and managed care Scale - designed for small, medium and large telehealth deployments, with no restrictions on size providing ability for rapid scalability IT - as part of the Tunstall telehealth solution we provide an NHS approved, managed data and networking service hosted within the N3 network environment. This involves Tunstall managing the telehealth IT infrastructure which enables the receiving and routing of data from the mymedic telehealth monitors and the provision of triagemanager. 38

CONNECTED HEALTH TUNSTALL ICP MYCLINIC myclinic is a portable, multi-user telehealth system that enables a care team responsible for managing a number of people, such as care home or nursing home residents, to access their individual telehealth monitoring programmes using shared equipment. Each individual s monitoring programme is defined by the clinician responsible for their care and comprises measurements of vital signs during their daily care routine supplemented with a number of health related questions. myclinic supports a range of Bluetooth enabled vital signs monitoring devices that take blood pressure, temperature, oxygen saturation levels and weight data directly into the system. Manual entry of other data, such as blood glucose levels is also enabled. TELEHEALTH SOLUTIONS A clinician will create each user s monitoring plan by selecting appropriate peripherals, such as thermometer, blood pressure cuff and weighing scales, and combining these with the relevant individual health questionnaire. With or without the help of staff, users can then access their own individual monitoring plans on the portable PC, answering their personal on-screen health questions and taking their vital signs readings. This information can then be reviewed by onsite care staff and securely transmitted to a monitoring centre. If a user s readings are outside of the limits set for them, appropriate action can then be taken. This proactive approach helps to improve quality of care by anticipating possible exacerbations before they occur, enabling preventative action to be taken. Clinicians with relevant permissions can also access the system remotely, enabling them to review patients readings, identify patterns and inform ongoing care plans. KEY FEATURES INCLUDE: Medical grade tablet PC with 10.5 screen displaying clear text and on-screen buttons Peripheral bluetooth medical devices weighing scales, blood pressure monitor, thermometer, pulse oximeter All data is N3 hosted and patient ID cards use NHS / CHI / H&C numbers and PIN entry (optional extra) Lifetime guarantee anti-bacterial protection (against Escherichia Coli & Staphylococcus Aureus) 39

CONNECTED HEALTH TELEHEALTH SOLUTIONS TUNSTALL TELEHEALTH PACKAGES Select between mymedic II or myclinic monitoring device, choose your package and tailor your health interview questions for each patient. The packages are suggestions and the choice of peripherals can be tailored to suit requirements. mymedic II (Individual patient) or myclinic (Multi-user system) Blood Pressure Monitor Pulse Oximeter Thermometer Weighing Scales ECG (coming soon) Glucometer Coagulation meter Intelligent Health Interview COPD Chronic Obstructive Pulmonary Disease (COPD) CHF Chronic Heart Failure CDM Chronic Disease Management- this package is a general purpose telehealth solution which can be used for monitoring a range of long term conditions. * * * DIABETES Type 1 and Type 2, there are a range of glucometers that are compatible. All readings from ANY meter can be manually inputted. COAGULATION Designed for patients who self-monitor INR. *myclinic only 40

CONNECTED HEALTH ACTIVE HEALTH MANAGEMENT Tunstall s Active Health Management (AHM) system gives patients more control and options for how they interact with service providers and manage their own health, fitness and wellbeing. Encouraging self-management empowers the patient and allows them to monitor the influence of their lifestyle choices and behaviours on their condition. The traditional, passive approach to healthcare, initiated by the patient visit to the GP, is becoming increasingly unaffordable. AHM complements clinical care and could help to relieve pressure on an overstretched system. Patients can use the mtrax app on ios and Android devices to keep track of their vital signs with more than 145 connected health devices from brands including Fitbit, Jawbone, Garmin and Nonin. The ios tablet based mpro app on enables health and care professionals to cost effectively support a wide spectrum of patients to manage their own conditions, via a user friendly dashboard. Data collected by the patient on mtrax is synchronised and stored on a secure hosting platform, and can easily viewed remotely on the mpro dashboard. AHM offers organisations the ability to link improved wellbeing behaviours to specific general health programmes. It provides an effective means of offering preventative care and managing non-acute interactions. TELEHEALTH SOLUTIONS USER BENEFITS: Increases awareness of the effect of behaviours on health Provides real time access to trusted sources of information to better self-manage conditions Facilitates delivery of coaching, advice and support services May reduce the frequency of face to face appointments Uses patient s own device/tablet Secure handling of patient data HEALTHCARE PROVIDER BENEFITS: Extends the range of care options, enabling virtual clinics and online consultations Increases efficiency of case load management Helps to identify trends over time, encouraging a preventive approach to care Facilitates data supported decision making Simple, digital connection to patients for education and support messaging COMMISSIONER BENEFITS Augments current health delivery Increases efficiency of health care provision Utilises patient owned technology (phone/tablet) Puts the patient at the heart of decision making about their own care Can be deployed to monitor patient outcomes Can offer lower cost patient pathways 41

AND CONNECTED HEALTH EASY REFERENCE GUIDE - LIST OF SOLUTIONS 42

Marketing your services and engaging relevant stakeholders is a vital part of delivering your technology enabled care service. However, in an environment when resources are under pressure, finding the time to plan and execute a successful communications plan can be challenging. HOW CAN WE HELP WITH MARKETING SUPPORT? Tunstall offers its customers a range of services, from strategic marketing planning and implementation, to support with one off campaigns and a whole host of collateral, media and events. We can work with an existing marketing team, or deliver a fully managed service, working with you on long-term plans or short term initiatives. We can help with: Rebranding and relaunching an existing service Programmes to increase referrals Stakeholder engagement Promoting your service to self-funding users Literature production Event management Specific campaigns e.g. winter packages, dementia PR to showcase your success and innovation Introducing a social media presence MARKETING SUPPORT SERVICES HOW CAN I FIND OUT MORE? You can view our marketing support brochure at uk.tunstall.com/marketing Call us on 01977 660325 or email marketing@tunstall.com 43

PORTFOLIO TWENTY EIGHT Connected Care and Connected Health Solutions Our policy of continual development means that product specification and appearance may change without notice. Tunstall does not accept responsibility for any errors and omissions contained within this document. This document should not be relied upon for product details, and reference should be made to current specifications and data sheets. 2016 Tunstall Group Ltd. TUNSTALL, LIFELINE, MYMEDIC, AMIE and LIFECARE are registered trademarks. TM TUNSTALL LIFECARE, ivi and ICP TRIAGEMANAGER are trademarks. Tunstall Healthcare (UK) Ltd Whitley Lodge Whitley Bridge Yorkshire DN14 0HR t. 01977 661234 e. ENQUIRIES@TUNSTALL.COM w. UK.TUNSTALL.COM @TUNSTALLHEALTH FM12477 MD588884