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Disclaimer 1 The purpose of this presentation is to provide information, rather than advice or opinion. It is accurate to the best of the speaker's knowledge as of the date of the presentation. Accordingly, this presentation should not be viewed as a substitute for the guidance and recommendations of a retained professional. In addition, CNA does not endorse any coverages, systems, processes or protocols addressed herein unless they are produced or created by CNA. Any references to non-cna Web sites are provided solely for convenience, and CNA disclaims any responsibility with respect to such Web sites. To the extent this presentation contains any examples, please note that they are for illustrative purposes only and any similarity to actual individuals, entities, places or situations is unintentional and purely coincidental. In addition, any examples are not intended to establish any standards of care, to serve as legal advice appropriate for any particular factual situations, or to provide an acknowledgement that any given factual situation is covered under any CNA insurance policy. Please remember that only the relevant insurance policy can provide the actual terms, coverages, amounts, conditions and exclusions for an insured. All CNA products and services may not be available in all states and may be subject to change without notice. CNA is a registered trademark of CNA Financial Corporation. Copyright 2013 CNA. All rights reserved.

2 II. ABA Profile of Legal Malpractice Claims 2008-2011

Introduction 3 A. Highlights of the ABA Profile of Legal Malpractice Claims B. Claims by Area of Law C. Top 5 Claims 2008 to 2011 D. Claims by Firm Size E. Claims by Type of Activity F. Percent of the General Type of Alleged Error in 2011 Study G. Claims by Expense Paid H. Percent of Claims by Indemnity Dollars Paid to Claimant in 2011 Study I. Percent of Claims by Total Dollars Paid to Claimant in 2011 Study

A. Highlights of the ABA Profile of Legal Malpractice Claims 2008-2011 4 For the first time in the history of the study, Personal Injury Plaintiff is not the single largest area generating claims. Real Estate is now the largest area generating claims. Year to year data from 2004 to 2011 indicated Real Estate took first place in 2006, peaking in 2007 and 2008. Collection and Bankruptcy has seen a marked increase in claim activity. History of general decline since 1985 study. Activity generating most claims remained Preparation, Filing, Transmittal of Documents. Second is Advice. 15% increase since 2007 study in claims closed with No Payment, Claim Abandoned.

B. Claims by Area of Law 2011 Study 5 Claims by Area of Law Real Estate Personal Injury - Plaintiff Family Law Estate, Trust and Probate Collection and Bankruptcy Corporate/Business Organization Crim inal Business Transaction/Commercial Law Personal Injury - Defense Labor Law Worker's Compensation Patent, Trademark, Copyright Taxation All Other

D. Claims by Firm Size 6 Percentage of Claims by Number of Attorneys in Firm 40 35 30 25 20 15 10 5 0 1 2 to 5 6 to 10 11 to 39 40 to 99 100+

E. Claims by Type of Activity 7 Claims by Activity Preparation, Filing, Transmittal of Documents Advice Commencement Action/Proceeding Pre-Trial, Pre-Hearing Settlement/Negotiation Trial or Hearing Title Opinion Investigation - Other than Litigation Post Trial or Hearing Appeal Activities

F. Claims by Type of Alleged Error 8 Claims by Alleged Error Administrative Errors Substantive Errors Client Relations Intentional Errors

G. Claims by Expense Paid 9 Claims by Expense Paid $0 $1 to $1,000 $1,001 to $5,000 $5,001 to $10,000 $10,001 to $25,000 $25,001 to $50,000 $50,001 to $100,000 Over $100,000

H. Claims by Indemnity Dollars Paid to Claimant 10 Claims by Indemnity Dollars Paid to Claimant $0 $1 to $10,000 $10,001 to $50,000 $50,001 to $100,000 $100,001 to $250,000 Over $250,001 Source: ABA Claim Profile of Legal Malpractice Claims, September 2012

I. Total Dollars Paid (Defense and Indemnity/Settlements) 11 Claims by Total Dollars Paid to Claimant $0 $1 to $10,000 $10,001 to $50,000 $50,001 to $100,000 $100,001 to $250,000 Over $250,001