Made for MSPs by an MSP features & Pricing Guide THE END OF STICKY NOTE SECURITY www.passportalmsp.com
lower costs improve security increase sales A cloud-based identity and password management solution used by MSPs to better manage their clients passwords, improve security, increase technician efficiency, & deliver a new branded value-added service! made for msps by an msp. channel only. military-grade.
the end of sticky note security integrations that work for you Synchronize client & user accounts from either the ConnectWise or Autotask PSA to Passportal which saves redundant data entry and streamlines password access providing direct client links! We bring accessibility to your password data right into LabTech on its own tab. There is no need to browse between multiple systems as everything is available within the LabTech console! Passportal allows you the ability to pass login credentials silently through to remote sessions through ScreenConnect without technicians ever seeing or knowing the password in a fully audited fashion! Synchronize resources and accounts from Tigerpaw to Passportal, reducing the onboarding process and redundant data entry. Multi-Site active directory control With multi-site active-directory control you re able to perform actions that include client self-service resets to optimize your technicians time and empower the client experience. 3
have you ever had a... technician leave your company who still knew client passwords? technician working a ticket beyond their skill set? technician waste time searching for a password? client ask you to help them manage their passwords? user lockout workflow Immediately know all compromised credentials. Flag non-integrated accounts, automatically generate complex passwords, and push out changes. security groups With security groups you can segregate access to certain clients or folders. Sometimes your team doesn t need access to everything! global search & centralized storage Immediately access all records and passwords easily from a centralized location ensuring quick access and security personal vault & 1-click logins Give your clients the power to store personal credentials in their own personal vault or share their data with the rest of the company through controlled and audited access 4
have you ever wanted to... change all passwords across your client base? ad automation Using the AD sync enables you to change all passwords at a click of a button and flag the rest if you need to. help your client but couldn t because of an outdated password? ad password accuracy testing Don t waste time trying to get hold of someone on vacation or figure out passwords yourself. Rest assured that you are storing correct passwords in real-time. provide your clients the ability to reset their own passwords? password resets Password reset tickets add up and can put both you and your client in sensitive and tough situations. Giving them the power to reset their own passwords saving you time, money, and frustration. 5
have you ever needed to... access a password in the field? control access to individual passwords? prove you are hipaa / pci / sox compliant? cloud-based & mobile access Login to Passportal anywhere at any time and get immediate access to the password needed to solve the problem. user permissions User permissions allows you to pick and choose who gets access to what and organize this data through credentials and folders. Every team member doesn t need to know everything and now you can tailor access based on what works for your business! client audit log Validate a secure environment through a comprehensive report of all credential interactions. This demonstrates due dilligence during times of employee turnover and beyond 6
if You ve answered yes to any of these questions, we can help you with features that...
lower costs password rotation policies Passportal allows you to set the password rotation frequency organization wide for both internal users, and client credentials stored in the system. msp tool integrations Unlike many other password managers, we understand MSPs since we came from an MSP. We know how your business operates and the tools you use on a daily basis so we re integrated with ConnectWise and LabTech for faster access to the passwords your technicians need when they need them. Bookmarked Items Even though you may login to a client every day, the complex password is too much to remember. Rather than browsing through the database to find the password to get in, Passportal lets you bookmark the item so that it is always available to you quickly at the top of the screen. Mobile Access Who doesn t use their smartphone 100 times a day? We know that techs aren t always in front of their computer, and sometimes don t even have a solid internet connection. So we offer a feature rich, mobile optimized interface that allows users to get the information they need, fast and easy. Copy to Clipboard Passportal knows that sometimes clients are peering over your shoulder as you work, and viewing passwords on screen may not always be optimal. Copy a username or password to your clipboard directly from the table list, without ever needing to open or see the password displayed on screen. Automated Changes When a technician leaves, you need to change passwords. Quickly. Using Passportal s multi-domain Active Directory integration, you can change all the Active Directory passwords the departed technician knows from a single screen without needing to connect to each client server remotely. Global Search Passportal s search system is indexed frequently for rapid searching, and also allows you to search across any stored item in a single step. Search any matches across Clients, Passwords, or Users and get quick access to the information you are looking for. Flexible & Easy Access Assigment Passportal easily allows you to assign temporary or permanent access to your team. Technician client assignments are guaranteed to change, and in the event that a user requires access to a specific client which you have not yet assigned to them in Passportal, they have the ability to request either temporary or permanent access through the system. As a manager in Passportal, you can decide on what level of access to grant, and for what duration. 8
improve security audit logs Passportal tracks all touches to passwords that it protects. At any time, a manager can determine who created, viewed, edited, or archived client credentials. It will also provide when they performed the action, and from which public IP address. This audit report fulfills the IT regulatory compliance requirements to prove which individuals have accessed the passwords of a regulatory compliance controlled corporation (PCI, HIPAA, SOX, etc). Password History Passportal retains a complete history of all previous passwords for any credential input to the system. This allows a viewer to determine who changed the password and when, as well as alternative passwords to try in the event the current one is not working. Comprehensive Reporting Our solution allows you complete insight into the passwords your MSP manages by reporting on anything from the password complexity to age, accuracy, and complete audit logs of your technical staff interactions with the passwords. Multi-Factor Authentication Passportal can protect access to your data with two factors (something you know, and something you have). To further enhance security and verify the identities of those accessing your passwords, Passportal offers a native 2FA function. This allows you to logon using an expiring One Time Passcode (OTP) generated by our system and sent to you via SMS, Email or Phone Call to protect you from keyloggers, over-the-shoulder peaking, and sticky notes. Data sovereignty Passportal has deployed independent data centers in both Canada and the United States. This allows us to properly ensure your data remains sovereign and your organization can comply with regulatory compliance requirements set against your clients. 9
increase sales 1-Click Logins Synchronized bookmarks across all devices allow you to launch and login to any website with a single click, without having to remember the URL, username, or password associated. branded interface Brand the product to your company. This includes your logo, your colors, and your very own URL to direct your end users to. Not only does this reinforce your brand as a leader in the industry, but the ease of use will make everyone s lives easier! Custom Permissions & Security Groups Not all system permission levels are going to fit every situation. As such, Passportal allows you to create custom permission groups for user assignment, or add individual permissions to specific users on a one-off basis. collaboration Share passwords with your team or allow your clients to share passwords. Pick and choose which passwords are shared by credential, folder or by client so that you don t need to search through the fluff! 10
products & features for resale 11
offer password & identity management as a value-added service with your brand s interface. easy activation With a single click, activate licenses for your clients. Passportal does the rest! We send your client an activation email to set up security questions, account details, and a company passphrase giving you more time to focus on selling more licenses! brandable interface Your branded interface is the first and last thing your client sees using the product, which is pretty handy when they rave about you to friends and professional networks! mobile access for clients always on the go Clients are always on the go but still need to secure their business. WIth a mobile optimized site and an upcoming mobile application, Passportal gives your clients anywhere access with concrete security you can t find from consumer-level alternatives! password backups for their internet of things Today s businesses depend on Wi-Fi, the cloud, and interlaced applications. So, what happens if the internet goes out but the business day isn t over? Our Password Backup Utility feature gives your risk-efficient and non techsavvy clients peace of mind in knowing they won t be locked out if there s an internet outage! self-service password resets No more phone tag with clients to help them reset their passwords. Clients can perform their own password resets saving their business time and your technicians from redundant and wasteful reset tickets. 12
Now your active directory clients can reset passwords themselves. No software or tech skills required! clients not-so-tech savvy? no problem. If your client loses a password, they will simply submit their email and answer security questions they provided through initial setup! No more calls, I ll get back to you s, or forced vacation days waiting for resets. save costs with bigger accounts Simplify complex client accounts by allowing the power of self-service password resets across an entire network of users! 13
PASSWORD extend this service for your client across different devices with additional features! chrome extension With automatic browser access and multi-factor authentication across all devices, take the convenience and protection of passportal across the web on Google Chrome. This application controls, manages, and syncs all your passwords straight from your chrome browser to all devices for anywhere accessibility. coming soon to the passportal password app roster Along with our Chrome Extension, we re soon releasing other browser extensions, a refined and client-friendly mobile application, as well as many other enhancements and features that will provide the simplicity, granularity, and protection you love about Passportal through new and exciting ways! 14
passportal pricing
pricing pricing, packages, and what they include. partner pricing: $95/month 10 users unlimited passwords additional user licenses**: $2/month **A user includes an MSP technician, employee, or end user client with login credentials 16
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new partners receive: free setup & training new partner packages: include Free Setup & Training PSA & rmm Integration Active Directory Sync MSP Technician Usage Training Password Import Rebranding Set-up User and Permission Orientation & Training Reporting & Auditing Training 3 month 6 month 12 month $285 $475 $950 includes 1 month free + 20 ad reset licenses includes 2 months free + 40 ad reset licenses *after initial new partner term, base monthly license fee of $95/month applies 19
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