MASSACHUSETTS VOAD DISASTER RESOURCE GUIDE

MASSACHUSETTS VOAD DISASTER RESOURCE GUIDE 1 st Edition Massachusetts VOAD FEMA Region I An annual guide to voluntary and faith-based organizations in Massachusetts who provide services to individuals and the community during times of emergency or disaster; highlighting specific services and assets on the ground and available for use in the state. 2011

This first edition of the Massachusetts VOAD Disaster Resource Guide was developed by the Massachusetts VOAD in partnership with FEMA Region I. Portions of this manual included in the Overview and Appendix sections have been taken with permission from the National VOAD Long Term Recovery Manual, Revised and Approved 1-29-04. ii

TABLE OF CONTENTS ACKNOWLEDGEMENTS v INTRODUCTION 1 OVERVIEW 2-13 National Voluntary Organizations Active in Disaster... 3 Massachusetts Voluntary Organizations Active in Disaster... 5 Sequence of Delivery of Assistance... 6 Assistance to Individuals in Non-Declared Disasters... 6 Assistance to Individuals in Federally Declared Disasters... 8 Map, Massachusetts Counties and Towns... 11 Map, Massachusetts Emergency Management Regions... 12 MASSACHUSETTS VOAD PARTNER ORGANIZATIONS 14-37 All Hands Volunteers... 15 American Red Cross of Massachusetts... 16 American Red Cross of Massachusetts, Chapter and Office Locations... 17 Map, American Red Cross of Massachusetts, Chapter and Office Locations... 18 Map, American Red Cross of Massachusetts, National Shelter System Locations... 19 AmeriCares... 20 Children s Disaster Services, Brethren Disaster Ministries... 21 Christian Reformed World Relief Committee... 22 Churches of Scientology Disaster Response... 23 Federal Emergency Management Agency Region I... 24 Greater Boston Food Bank... 25 Lutheran Social Services of New England, Lutheran Disaster Response... 26 Mass 2-1-1... 27 Salvation Army, The... 28 The Salvation Army, Massachusetts Corps Community Center Locations... 29 Map, The Salvation Army, Massachusetts Corps Community Centers... 31 Southern Baptist Convention of New England... 32 State of Massachusetts Animal Response Team Inc.... 33 CONTINUED iii

TABLE OF CONTENTS United Church of Christ, Massachusetts Conference, Disaster Response Ministry... 34 United Methodist Church, New England Conference, Disaster Response... 35 Additional Massachusetts VOAD Partner Organizations... 36 APPENDIX A.0-A.11 National VOAD Committee Summaries... A.1 National VOAD Members... A.4 Directories... A.5 Contacts, Alphabetical by First Name... A.5 Contacts, Alphabetical by Organization... A.8 Websites, Alphabetical by Organization... A.11 iv

ACKNOWLEDGEMENTS This document is a compilation of information and materials that have been gathered from a variety of sources, including voluntary and faith-based organizations that have as their mission a commitment to disaster response and recovery. Whenever possible, permission was obtained before using materials as part of this document. While every effort has been made to ensure accuracy of the information presented in this publication, the Massachusetts Voluntary Organizations Active in Disaster (Massachusetts VOAD) cannot guarantee the accuracy of this information due to the fact that much of the information is created by external sources. This guide belongs to the Massachusetts VOAD, although is a product of a partnership between Massachusetts VOAD and FEMA Region I. FEMA Region I has offered to update the guide on an annual basis. Changes and updates brought to the attention of the contact below will be verified and corrected in future editions. Please submit any changes/updates to: John Stewart, FEMA Voluntary Agency Liaison FEMA Region I 99 High Street, 5 th Floor Boston, MA 02110 617-956-7602 John.Stewart@dhs.gov The Massachusetts VOAD expresses appreciation to those who contributed to this document. Much cooperation, communication, coordination and collaboration went into making this as complete as possible. v

INTRODUCTION Voluntary Organizations Active in Disaster (VOAD) is a movement, and the more than 50 member organizations of National VOAD are the driving force behind recovery from natural and humancaused disasters in the United States and its territories. VOAD member organizations focus on all stages of disasters preparedness, relief, response, recovery, and mitigation. Locally, the Massachusetts VOAD mirrors this national framework and continuously seeks new partnerships with voluntary and faith-based organizations that have a commitment to disaster activities in the state. This resource guide provides a brief introduction to these partner organizations. It includes an overview of services each organization offers during times of disaster, a list of disaster-related assets within the state and current contact information for each agency. The guide also includes information about National VOAD, the Federal Emergency Management Agency and the sequence of delivery for disaster assistance. Disaster affected communities familiar with local voluntary and faith-based organizations have an immediate ability to access resources and assistance for relief efforts. This guide may be most useful for communities before disasters strike, offering opportunities to network and exchange ideas about recovery from all hazards disasters. Communities may also find the guide beneficial in building capacity for long-term recovery. Please note there is an established protocol in Massachusetts to access and coordinate these resources. Guidelines for Massachusetts VOAD activation and membership may be found on page 5 of this document. For additional information or to request services from these organizations please contact Chris Farrand, Massachusetts VOAD Chair at 339-502-5900. Ultimately, the inclusion of Massachusetts VOAD partner organizations in all phases of disaster will generate the best possible response and recovery for your communities. 1

2 OVERVIEW

NATIONAL VOLUNTARY ORGANIZATIONS ACTIVE IN DISASTER Cooperation Communication Coordination Collaboration www.nvoad.org NATIONAL VOLUNTARY ORGANIZATIONS ACTIVE IN DISASTER (NATIONAL VOAD ) is the forum where organizations share knowledge and resources throughout the disaster cycle preparedness, response and recovery to help disaster survivors and their communities. Members of NATIONAL VOAD form a coalition of nonprofit organizations that respond to disasters as part of their overall mission. HISTORY National VOAD was founded in 1970 in response to the challenges many disaster organizations experienced following Hurricane Camille, which hit the Gulf Coast in August, 1969. Prior to the founding of National VOAD, numerous organizations served disaster victims independently of one another. These included both government and the private, nonprofit sector. As a result, help came to the disaster victim haphazardly as various organizations assisted in specific ways. Unnecessary duplication of effort often occurred, while at the same time, other needs were not met. People who wanted to volunteer to help their neighbors affected by disaster were often frustrated by the variety of organizations in some areas of service and the total lack of opportunities to serve other needs. Further, there was only limited availability of training for potential volunteers. Information for victims on services during disasters was woefully inadequate. Likewise, communication among voluntary disaster agencies was very limited and coordination of services was negligible. In fact, mechanisms for this were non-existent. The seven founding organizations came together and committed to fostering the four C s communication, coordination, collaboration, and cooperation in order to better serve people impacted by disasters. Today, National VOAD is a leader and voice for the nonprofit organizations and volunteers that work in all phases of disaster preparedness, response, relief, recovery, and mitigation. National VOAD is the primary point of contact for voluntary organization in the National Response Coordination Center (at FEMA headquarters) and is a signatory to the National Response Plan. VALUES Our commitment to caring and compassion for all people is the foundation for all we do. A coordinated, inclusive approach provides the basis for a nurturing environment in which disaster response agencies will flourish. The quest for excellence in National VOAD programs by encouraging best practices and mutual accountability results in operational synergy. Our work will be accomplished in a respectful, non-judgmental, and non-discriminatory manner. 3

Trust, mutual respect, and equal partnerships of community service providers are essential elements of our work. Providing hope making a difference offering opportunities for true collaboration - are the lifeblood and soul of the organization. MEMBERSHIP IN STATE/TERRITORY VOADS Each of the 50 States and 5 Territories have VOADs that are members in National VOAD. State/Territory VOADs enter into a cooperative agreement with National VOAD to ensure that the State VOAD operates with similar principles and values to the National organization. Each State/Territory VOAD develops its own governing documents, membership criteria, meeting schedules and coordination functions based on the National structure. Many of the organizations that join State VOADs are the chapters or counterparts of National level member organizations, in addition to local community-based organizations and faith-based groups. We encourage organizations that do not meet the membership criteria for National VOAD to contact the State/Territory VOADs in the areas where they operate. CONTACT National Voluntary Organizations Active in Disaster 1501 Lee Highway Suite 206 Arlington, VA 22209 Phone: (703) 778-5088 Fax: (703) 778-5091 info@nvoad.org www.nvoad.org 4

MASSACHUSETTS VOLUNTARY ORGANIZATIONS ACTIVE IN DISASTER Cooperation Communication Coordination Collaboration http://massvoad.org ABOUT Massachusetts Voluntary Organizations Active in Disaster (Massachusetts VOAD) is a humanitarian association of independent voluntary organizations who may be active in all phases of a disaster. Its mission is to foster efficient, streamlined service delivery to people affected by disaster, while eliminating unnecessary duplication of effort, through cooperation in the four phases of disaster: preparedness, response, recovery, and mitigation. When a disaster occurs, the role of the Massachusetts VOAD is one of coordination, not response. Individual Massachusetts VOAD organizations will maintain their own identity and independence while closely collaborating with other Massachusetts VOAD members and local, state or federal authorities. Individual Massachusetts VOAD member organizations will perform and deliver actual disaster response services. These services are available at no cost to disaster victims or to governmental agencies. ACTIVATION The Massachusetts VOAD will convene scheduled conference calls to gather information regarding Partner Members activities when any of the following occur: A. Full activation of the State of Massachusetts Emergency Operation Center (EOC). (Massachusetts VOAD will assist in staffing ESF-15 at the EOC.) B. A disaster has occurred with clear-cut long term recovery needs. C. The disaster impacts a number of Massachusetts communities. D. An individual Massachusetts VOAD member s resources cannot meet the needs of Massachusetts disaster victims. E. Massachusetts VOAD resources are requested by government agencies. MEMBERSHIP Organizations that are statewide in scope and purpose. Organizations that have voluntary memberships and constituencies. Organizations that have a not-for-profit structure. Organizations that are active in disaster (must have a statewide disaster response program and policy for commitment of resources to meet the needs of people affected by disaster, without discrimination as to race, creed, gender or age). CONTACT Chris Farrand, Massachusetts VOAD Chair c/o The Salvation Army 25 Shawmut Road Canton, MA 02021 (339) 502-5900 Chris.farrand@use.salvationarmy.org 5

SEQUENCE OF DELIVERY OF ASSISTANCE Many organizations and programs provide assistance to individuals. Disaster assistance is dependent upon a sequential order of accessing these programs, and this is commonly called Sequence of Delivery. Adherence to the Sequence of Delivery enables governmental and voluntary agencies to work together and help avoid duplication of benefits (DOB). This is important not only because it maximizes limited resources and gives guidance for meeting disaster-related long-term recovery needs, but also because the duplication may be illegal and lead to legal action against the client. The following pages will use text and diagrams to illustrate two possible sequences: 1. A sequence of delivery for assistance to individuals when there is no federal declaration, or when limited public assistance programs are available. 2. A sequence of delivery for assistance to individuals when there is a federal declaration for the disaster and governmental programs of various types are activated. 1. ASSISTANCE TO INDIVIDUALS IN NON-DECLARED DISASTERS A disaster that produces significant impact to vulnerable individuals or families but not considered to be significant enough for assistance from government programs are a challenge to the local community. There may be local organizations and personal resources that are sufficient to the task of recovery. There may be the need to access state or national resources from voluntary agencies that will assist regardless of the absence of a federal declaration. In any case, following a modified Sequence of Delivery will help the local caregivers to maximize the limited resources of the community. VOLUNTARY AGENCIES Various voluntary agencies have response capabilities in their disaster planning. These agencies work closely with local and state emergency management to provide shelter, food, clothing, and replacement of medical supplies (dentures, prescriptions, eyeglasses, etc.). PERSONAL INSURANCE Owners and renters who have insurance need to contact their insurance agent at the earliest possible time after the disaster. A Sequence of Delivery flow chart for non-declared disasters is on the following page. 6

SEQUENCE OF DELIVERY In a Non-Declared Disaster Emergency Phase Local Government and Voluntary Agencies (Food, Shelter, Clothing, Medical) Relief Phase Personal Insurance (Homeowners, NFIP etc.) and Family Resources Local Community and Agency Resources (Faith-based organizations; civic clubs; state or local social/human services; local food pantry; voluntary service organizations; mental health and medical clinics; labor and professional agencies/groups; etc.) Long Term Recovery Long Term Recovery Assistance (Needs Assessment; Case Management; Community Organizing; Spiritual/Emotional/Mental Health Care; Rebuilding/Rehabilitation; Material and Financial Support; Volunteer Coordination) Needs to be addressed by resources accessed by local agencies from jurisdictional, state or national agencies; Or The needs are referred to other agencies. 7

2. ASSISTANCE TO INDIVIDUALS IN FEDERALLY DECLARED DISASTERS The Sequence of Delivery in a disaster with a Federal Declaration is: Local government and voluntary agencies emergency assistance Personal Insurance: Homeowners, Renters and/or National Flood Insurance Program (NFIP) Housing Assistance FEMA Small Business Administration disaster loans Other Needs Assistance (ONA) Long-Term Recovery Groups VOLUNTARY AGENCIES Various voluntary agencies have response capabilities in their disaster planning. These agencies work closely with local and state emergency management to provide shelter, food, clothing and replacement of medical supplies (dentures, prescriptions, eyeglasses, etc.). These capabilities are not dependent upon a Presidential Declaration in order to be initiated. PERSONAL INSURANCE Owners/Renters who have insurance need to contact their insurance agent at the earliest possible time after the disaster. Insurance coverage is settled on before a survivor is determined eligible for Federal programs. NFIP (National Flood Insurance Program) is a requirement for owners who reside in a flood plain. Renters may have purchased NFIP insurance for contents only. (See local EMA for further information.) FEMA S INDIVIDUALS AND HOUSEHOLDS PROGRAM (IHP) / SMALL BUSINESS ADMINISTRATION LOANS These programs are a combined FEMA and State program that provides money and help to people in the declared disaster area whose property has been damaged or destroyed and whose losses are not covered by insurance. Housing Assistance FEMA Temporary Housing (a place to live for a limited period of time) Money to rent a different place to live, or a government provided housing unit when rental properties are not available. Repair Repairs to your home and/or replacement of damaged items are limited to making your home safe and sanitary so you can live there. FEMA will not pay to return your home to its condition before the disaster. Replacement This type of assistance offers a limited amount of money to replace a disaster-damaged home. Small Business Administration (SBA) Disaster Loans Prior to receipt of further assistance, an SBA application must be filed. SBA assistance is available to homeowners and renters for restoring or replacing disaster damaged real and personal property. The loan amount is limited to the amount of uninsured SBA verified losses. 8

FEMA/State Other Needs Assistance (ONA) There may be money for necessary expenses and serious needs caused by the disaster. These needs include medical, dental, funeral, personal property, transportation, moving and storage, and other expenses that are authorized by law. LONG-TERM RECOVERY GROUPS If the applicant has received the maximum amount of assistance from FEMA, State, and/or SBA s federal disaster assistance programs or the federal disaster assistance programs do not provide for the need, FEMA may refer the applicant to Voluntary agencies. A Sequence of Delivery flow chart for federally declared disasters is on the following page. 9

Individual Assistance Sequence of Delivery Voluntary Agencies Emergency Food, Shelter, Clothing Medical Needs Insurance Such as Homeowners, NFIP, etc. FEMA Housing Assistance (Not SBA Dependent) Applicants can receive more than one type of assistance 1. Temporary Housing Assistance applicants can receive financial assistance to reimburse lodging expenses and/or rental assistance for up to 18 months or the program maximum, whichever occurs first. Applicants can receive direct assistance (FEMA mobile home or travel trailer) for up to 18 months. 2. Repair Assistance owners can receive up to the IHP cap for repairs 3. Replace Assistance owners with destroyed homes can receive up to the IHP cap towards the purchase of a new home 4. Permanent or Semi-Permanent Construction owners with destroyed homes can receive direct assistance or financial assistance for the construction of permanent or semi-permanent homes in insular areas outside the continental U.S. and in other locations. FEMA/State Other Needs Assistance (ONA) Non-SBA Dependent Items Assistance for Medical, Dental, Funeral, Other SBA Income Evaluation (Repayment Capability) To determine if applicant can qualify for a low interest SBA loan Applicants must complete the SBA loan application and be denied for a loan to be eligible for further assistance. SBA Referral For SBA Dependent items and those applicants who qualify for a low interest loans FEMA/State Other Needs Assistance (ONA) For those applicants who do not qualify for a SBA loan Real Property (owners) loans up to $200,000 Personal Property (owners & renters) loans up to $40,000. *If it is later determined that an applicant cannot qualify for a loan, the applicant is referred to FEMA Personal Property Moving and Storage Transportation Group Flood Policy Unmet Needs Voluntary Agencies If the applicant has received the maximum amount of assistance from FEMA, State, and/or SBA s federal disaster assistance programs or the federal disaster assistance programs do not provide for the need, FEMA may refer the applicant to Voluntary agencies. NOTE: Eligibility is based on a FEMA inspection conducted on the damaged property. Max amount of Individuals and Households Assistance (IHP) is adjusted annually according to the CPI index. 10

Worcester Berkshire Franklin Bristol Middlesex Essex Plymouth Hampden Norfolk Hampshire Barnstable Dukes Suffolk Nantucket PLYMOUTH OTIS LEE WARE BARRE BECKET PETERSHAM SAVOY ATHOL MONSON COLRAIN CARVER BOSTON PERU SHEFFIELD HOLDEN BLANDF ORD NEW SALEM CONWAY REHOBOTH ORANGE SUTTON WESTFIELD ASHFIELD FALMOUTH MIDDLEBOROUGH SANDISFIELD CHARLTON SANDWICH DOUGLAS PALMER CHESTER ROWE GROTON RUTLAND GRANVILLE WARWICK HARDWICK PIT TSFIELD BOURNE HEATH HAWLEY WINDSOR TOLLAND EASTON WAREHAM ASHBY ROYALST ON LAKEVILLE GILL NORTON TAUNTON WENDELL GRANBY LUDLOW BRIMF IELD ANDOVER ADAMS PELHAM HAVERHILL OXFORD LENOX STERLING WINCHEND ON UPTON WARREN FALL RIVER FREETOWN TRURO PRIN CETON STOW WORCESTER ACTON ASHBURNHAM ROCHESTER UXBRIDGE SHARON FLORIDA TOWNSEND HARVARD DENNIS HUBBARDSTON FRANKLIN MONTAGUE DUDLEY AGAWAM CHESHIRE SOUTHWICK DRACUT BILLERICA SUDBURY WESTMINSTER CONCORD OAKHAM BOLTON MONTEREY DIGHT ON GRAFTON HOLYOKE HARWICH IPSWICH HOPKINTON DUXBURY GARDNER ATTLEBORO CHICOPEE WALES NORTHAMPTON LEOMINSTER LEYDEN BREWSTER SWANSEA NATICK DOVER LYNN NORWELL WHATELY HALIFAX NEWTON GOSHEN ROWLEY MENDON PEPPERELL HAMPDEN AUBURN MILLIS BRID GEWATER BROCKTON ERVING PLAINFIELD CHILMARK BUCKLAND BERLIN BERKLEY LOWELL MANSFIELD AYER PEABODY LINCOLN SCIT UATE GREAT BARRINGTON BEVERLY MILF ORD CUMMINGT ON CARLISLE NORTH ADAMS HUDSON MEDWAY MONROE DARTMOUTH BARNSTABLE WESTPORT NANTUCKET HANCOCK BELCHERTOWN SPENCER HADLEY WILLIAMSTOWN DEERFIELD STURBRIDGE AMHERST WASHINGT ON NORTHFIELD WESTFORD DALTON TEMPLETON MASHPEE SPRINGFIELD BOXFORD FITCHBURG HINGHAM LANCASTER METHUEN CANTON QUINCY LEVERETT LEICESTER LUNENBUR G MARSHFIELD WALPOLE YARMOUTH HINSDALE WORTHINGTON PEMBROKE RAYNHAM CHESTERF IELD EDGARTOWN HUNTINGTON NEWBURY SHUTESBURY ESSEX WESTON RUSSELL FRAMINGHAM SEEKONK WRENTHAM SHELBURNE PHILLIPSTON CHARLEMONT PAXTON SOUTHAMPTON SHIR LEY WILBRAHAM HANSON MIDDLEFIELD KINGSTON BOYLST ON MILT ON MARION LANESBOROUGH WELLFLEET HATFIELD WESTHAMPTON RICHMOND ACUSHNET GREENFIELD HOLLISTON WILLIAMSBURG TEWKSBURY CHELMSFORD MILLBURY EGREMONT STOCKBRIDGE LITTLETON WAYLAND NORFOLK HANOVER TYRINGHAM BERNARDSTON SHREWSBURY WEST TISBURY WEYMOUTH NEW MARLBOROUGH WEBSTER ORLEANS BELLINGHAM MEDFIELD FOXBOROUGH HAMILTON LEXINGTON SHERBORN ALFORD WOBU RN SOUTHBRIDGE BEDFORD DANVERS DUNSTABLE SALISBURY MARLBOROUGH EASTHAM HOLLAND NORTH ANDOVER WALTHAM PLYMPTON ASHLAND SAUGUS CHATHAM WESTBOROUGH WILMINGTON STOUGHTON BROOKFIELD NEEDHAM BRAINTREE DEDHAM MIDDLETON AMESBURY NORTHBRIDGE SALEM TOPSFIELD MATTAPOISET T SOUTH HADLEY READING GLOUCEST ER FAIRHAVEN NORTHBOROUGH SUNDERLAND TYNGSBOROUGH PLAINVILLE MONTGOMERY NEW BEDFORD ABINGTON NORWOOD LYNNFIELD RANDOLPH CLARKSBURG WESTWOOD ROCKLAND COHASSET BURLINGTON NEW BRAINTREE SOUTHBOROUGH WENHAM EASTHAMPTON WELLESLEY GEORGETOWN BLACKSTONE NORTH BROOKFIELD CLINTON MERRIMAC WEST BROOKFIELD AVON TISBURY REVERE GROVELAND GOSNOLD NORTH READING WHITMAN SOMERSET BOXBOROUGH WEST NEWBURY WAKEFIELD NEW ASHFORD MEDFORD LAWRENCE HOLBROOK WEST SPRINGFIELD LONGMEADOW WEST STOCKBRIDGE WEST BOYLST ON PROVINCETOWN MALDEN ROCKPORT STONEHAM CAMBRIDGE BROOKLINE EAST BRID GEWATER NORTH ATTLEBOROUGH MANCHESTER AQUINNAH MAYNARD WEST BRID GEWATER NEWBURYPORT HULL MILLVILLE HOPEDALE BELMONT MELROSE WINCHESTER ARLINGTON OAK BLUFFS EAST LONGMEADOW EAST BROOKFIELD EVERETT SOMERVILLE MARBLEHEAD WATERTOWN CHELSEA SWAMPSCOTT WINTHROP NAHANT Legend County Boundaries Town boundaries May 16, 2011 9:35:43 AM I:\Products\VOAD\MA\MA counties and towns.mxd MASSACHUSETTS COUNTIES AND TOWNS 11

MASSACHUSETTS EMERGENCY MANAGEMENT REGIONS WITH COUNTIES AND TOWNS SANDWICH Barnstable BARNSTABLE PROVINCETOWN DENNIS TRURO BREWSTER HARWICH YARMOUTH WELLFLEET EASTHAM ORLEANS CHATHAM AMESBURY SALISBURY MERRIMAC 12 GROVELAND CLARKSBURG MONROE METHUEN GEORGETOWN ROWLEY ROWE LEYDEN WILLIAMSTOWN NORTH FLORIDA HEATH BOXFORD COLRAIN BERNARDSTON LAWRENCE ADAMS WARWICK ROYALST ON DRACUT IPSWICH NORTHFIELD ASHBY DUNSTABLE NORTH WINCHEND ON TOWNSEND PEPPERELL Essex ASHBURNHAM TYNGSBOROUGH ANDOVER ROCKPORT CHARLEMONT ANDOVER ESSEX ADAMS GILL LOWELL TOPSFIELD NEW GREENFIELD ERVING CHELMSFORD MIDDLETON HAMILTON GLOUCEST ER ASHFORD SHELBURNE GROTON SAVOY ORANGE HAWLEY BUCKLAND WENHAM ATHOL FITCHBURG GARDNER LUNENBUR G WESTFORD DANVERS MANCHESTER CHESHIRE Franklin SHIR LEY BEVERLY TEMPLETON WENDELL AYER MONTAGUE HANCOCKLANESBOROUGH PHILLIPSTON WINDSOR ASHFIELD WESTMINSTER LITTLETON PLAINFIELD DEERFIELD CONWAY LEOMINSTER HARVARD SALEM HUBBARDSTON PRIN CETON BOXBOROUGH MARBLEHEAD DALTON CUMMINGT ON SUNDERLAND LEVERETT LANCASTER ACTON Middlesex WOBU RN SAUGUS LYNN SWAMPSCOTT PIT TSFIELD BURLINGTON SHUTESBURY NEW CONCORD STONEHAM MELROSE HINSDALE SALEM LEXINGTON PERU BOLTON STOWMAYNARD WINCHESTER LINCOLN MEDFORD MALDEN NAHANT ARLINGTON REVERE RICHMOND LENOX CLINTON BELMONT EVERETT PELHAM BERLIN HUDSON SUDBURY WALTHAM SOMERVILLE CHELSEA Berkshire HADLEY CAMBRIDGE WINTHROP WASHINGT ON AMHERST HARDWICK BARRE WAYLAND WESTON WATERTOWN OAKHAM BOYLST ON WEST WORTHINGTON CHESTERF IELD MARLBOROUGH MIDDLEFIELD Hampshire RUTLANDWorcester STOCKBRIDGE NEWTON HOLDEN LEE NORTHAMPTON NEW WEST NORTHBOROUGH STOCKBRIDGE WESTHAMPTON PAXTON BROOKLINE BRAINTREE BOYLST ON FRAMINGHAM Suffolk BECKET CHESTER WELLESLEY HUNTINGTON SOUTHBOROUGH WARE SHREWSBURY NATICK NEEDHAM BOSTON HULL EASTHAMPTON BELCHERTOWN NORTH SOUTH GRANBY WORCESTER ALFORD TYRINGHAM BROOKFIELD WESTBOROUGH HADLEY ASHLAND WEST SPENCER DEDHAM QUINCY LEICESTER GREAT SOUTHAMPTON DOVER MILT ON BROOKFIELD SHERBORN COHASSET HOPKINTON BARRINGTON EAST OTIS MONTGOMERY WESTWOOD HOLYOKE HINGHAM MONTEREY WARREN BROOKFIELD GRAFTON BRAINTREE BLANDF ORD LUDLOW AUBURN HOLLISTON SCIT UATE BROOKFIELD EGREMONT CHICOPEE PALMER MILLBURY WEYMOUTH MEDFIELD NORWOOD UPTON CANTONRANDOLPH RUSSELL WEST MILLIS NORWELL SPRINGFIELD MILF ORD WESTFIELD MEDWAY Norfolk HOLBROOK SANDISFIELD WILBRAHAM BRIMF IELD CHARLTON SUTTON SHEFFIELD Hampden OXFORD NORTHBRIDGE WALPOLE AVON ROCKLAND NEW HOPEDALE STOUGHTON HANOVER NORFOLK ABINGTON MARSHFIELD MARLBOROUGH STURBRIDGE SHARON TOLLAND SPRINGFIELD MONSON GRANVILLE MENDON EAST FRANKLIN BROCKTONWHITMAN AGAWAM LONGMEADOW HAMPDEN BELLINGHAM SOUTHWICK WALES HOLLAND FOXBOROUGH PEMBROKE SOUTHBRIDGE LONGMEADOW DUDLEY WEBSTER DOUGLAS UXBRIDGE WRENTHAM HANSON DUXBURY BLACKSTONE EASTON EAST MILLVILLE WEST BRID GEWATER PLAINVILLE MANSFIELD BRID GEWATER HALIFAX NORTH BRID GEWATER PLYMPTON KINGSTON ATTLEBOROUGH NORTON GOSHEN Region 3 PETERSHAM Region 4 NEWBURYPORT WEST HAVERHILL NEWBURY NEWBURY TEWKSBURY Region 1 Plymouth ATTLEBORO RAYNHAM TAUNTON MIDDLEBOROUGH CARVER PLYMOUTH Bristol SEEKONK REHOBOTH DIGHT ON BERKLEY LAKEVILLE ROCHESTER SWANSEA FREETOWN SOMERSET FALL ACUSHNET RIVER WAREHAM Region 2 NEW BEDFORD MARION BOURNE FAIRHAVEN MATTAPOISET T WESTPORT DARTMOUTH FALMOUTH MASHPEE Legend Emergency Management Regions County boundaries Town boundaries GOSNOLD TISBURY OAK WEST BLUFFS TISBURY CHILMARK AQUINNAH Dukes EDGARTOWN NANTUCKET Nantucket May 16, 2011 9:40:02 AM I:\Products\VOAD\MA\MA EM MGMT regions.mxd

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MASSACHUSETTS VOAD PARTNER ORGANIZATIONS ALL HANDS VOLUNTEERS AMERICAN RED CROSS OF MASSACHUSETTS AMERICARES CHILDREN S DISASTER SERVICES, BRETHREN DISASTER MINISTRIES CHRISTIAN REFORMED WORLD RELIEF COMMITTEE CHURCHES OF SCIENTOLOGY DISASTER RESPONSE *FEDERAL EMERGENCY MANAGEMENT AGENCY REGION I GREATER BOSTON FOOD BANK LUTHERAN SOCIAL SERVICES OF NEW ENGLAND, LUTHERAN DISASTER RESPONSE MASS 2-1-1 SALVATION ARMY, THE SOUTHERN BAPTIST CONVENTION OF NEW ENGLAND STATE OF MASSACHUSETTS ANIMAL RESPONSE TEAM INC. UNITED CHURCH OF CHRIST, MASSACHUSETTS CONFERENCE, DISASTER RESPONSE MINISTRY UNITED METHODIST CHURCH, NEW ENGLAND CONFERENCE, DISASTER RESPONSE * State, Federal or Private Sector partners of Massachusetts VOAD are non-voting members that serve in an essential advisory role. 14

ALL HANDS VOLUNTEERS P.O Box 546, Carlisle, MA 01741 Phone: 617-312-2999 Fax: 586-314-2999 www.hands.org ALL HANDS VOLUNTEERS, formerly known as Hands On Disaster Response (HODR), is a U.S.-based, 501(c)3 non-profit organization that provides hands-on assistance to survivors of natural disasters around the world, with maximum impact and minimum bureaucracy. ALL HANDS VOLUNTEERS helps communities affected by large-scale natural disaster during the response and recovery phases post disaster. Projects typically last between 1-6 months. By supporting volunteers with housing, meals, tools, and organized work at no charge ALL HANDS VOLUNTEERS is able to provide free and effective response services to communities in need. Programs are directed by the needs of each community in which they work, ensuring a timely, relevant, and culturally sensitive response. MASSACHUSETTS DISASTER SERVICES Able to engage both affiliated and spontaneous unaffiliated volunteers to provide direct services such as: Chainsaw/tree removal, exterior & interior debris removal, gutting, muck out & home demolition, roof tarping, minor home repair, and partner program support. If there is a gap in interagency coordination, All Hands Volunteers provides coordinative support services to partners and affected municipalities by implementing a local hub, called a Recovery Coordination Center (RCC), for volunteers and agencies. The RCC model of inclusive support services provides a cohesive, transparent and collaborative system during response and recovery. This Coordinative Services model can also be utilized to enhance an existing system & framework. RCC Coordinative Elements can include: Spontaneous Unaffiliated Volunteer Coordination Interagency meetings/collaboration Volunteer work request coordination Basic needs assessment Basic disaster case intake Donations management support Volunteer hospitality/housing Database framework and support MASSACHUSETTS DISASTER ASSETS All Hands Volunteers base of operations is located in Massachusetts. Following an overwhelming disaster, All Hands staff and volunteers travel to affected areas to evaluate needs and project potential. If there are needs present that warrant a project launch, All Hands will bring in vehicles and equipment accordingly. All Hands will often rent or buy equipment and tools locally depending on the scope of the needs present. CONTACTS Bill Driscoll Jr., U.S. Operations Kathy Estridge, Administrative Assistant/ Director MA VOAD Secretary C: (617) 922-9444 C: (978) 846-4266 F: (586) 314-2999 F: (586) 314-2999 bill@hands.org kathy@hands.org 15

AMERICAN RED CROSS OF MASSACHUSETTS Phone: 617-727-5200 American Red Cross of Eastern Massachusetts 139 Main Street, Cambridge, MA 00214 www.bostonredcross.org American Red Cross of Central & Western Massachusetts 2000 Century Drive, Worcester, MA 01606 www.redcrosscwm.org THE AMERICAN RED CROSS helps people prevent, prepare for and respond to emergencies. Services include disaster response, disaster prevention education and life safety training. MASSACHUSETTS DISASTER SERVICES Sheltering, provided in concert with municipalities at pre-qualified locations. Disaster Assessment, conducted as a means of refining Red Cross services and in support of local, state and federal assessment operations. Case Management; evaluate needs, provide services and maintain record for clients. Mental Health Services; provides crisis interventions, mental health screening and assessment, emotional care and support. Health Services; assistance to meet disaster caused emergency health needs such as medications, medical equipment and health recovery information. Mass Feeding; provided in both fixed and mobile settings. Bulk Distribution of items needed for response and recovery operations, including food, clean up materials, ice. Welfare Information and Inquiries; to help restore family links disrupted by disaster Community Disaster Education, to help prevent or reduce impact of disasters in communities and households. MASSACHUSETTS DISASTER ASSETS 4 Emergency Response Vehicles (ERVs) 1 Mobile Feeding Vehicle 19 Support Vehicles 10 Shelter Support Trailers 1,327 Volunteers CONTACTS American Red Cross of Eastern MA Robert Wortman, Chief Emergency Services Director O: (617) 274-5270 O: (508) 595-3726 C: (617) 719-6467 C: (508) 735-7197 American Red Cross of Central & Western MA Suzanne M. Billings, Coordinator of Preparedness and Response F: (617) 274-5254 F: (508) 852-7191 WortmanR@usa.redcross.org BillingsS@usa.redcross.org 16

AMERICAN RED CROSS OF MASSACHUSETTS CHAPTER LOCATIONS: AMERICAN RED CROSS OF EASTERN MASSACHUSETTS American Red Cross of Cape Cod and the Islands 286 South Street Hyannis, MA 02601 (508) 775-1540 American Red Cross of Massachusetts Bay Eastern Region Headquarters 139 Main Street Cambridge, MA 00214 (617) 274-5700 American Red Cross of Northeastern Massachusetts 100 Cummings Center, Suite 207-F Beverly, MA 01915 (978) 922-2224 AMERICAN RED CROSS OF CENTRAL AND WESTERN MASSACHUSETTS American Red Cross of Berkshire County 480 West Street #1 Pittsfield, MA 01201 (413) 422-1506 American Red Cross of Central Massachusetts Region Headquarters 2000 Century Drive Worcester, MA 01606 (508) 595-3700 American Red Cross of Pioneer Valley 506 Cottage Street Springfield, MA 01104 (413) 737-4306 American Red Cross of Greater Westfield 48 Broad Street Westfield, MA 01085 (413) 562-9684 17

THE AMERICAN RED CROSS OF MASSACHUSETTS CHAPTER AND OFFICE LOCATIONS 18 GPIT TSFIELD SHEFFIELD NEW MARLBOROUGH CLARKSBURG American Red Cross of Central and Western Massachusetts ROWE LEYDEN WILLIAMSTOWN NORTH FLORIDA HEATH COLRAIN BERNARDSTON ADAMS NORTHFIELD WARWICK ROYALST ON ASHBY WINCHEND ON TOWNSEND ASHBURNHAM CHARLEMONT ADAMS GILL NEW ERVING ASHFORD GREENFIELD SAVOY SHELBURNE ORANGE HAWLEY BUCKLAND ATHOL GARDNER FITCHBURG CHESHIRE Franklin LUNENBUR G DEERFIELD TEMPLETON SHIR LEY MONTAGUE WENDELL HANCOCKLANESBOROUGH PHILLIPSTON WESTMINSTER WINDSOR PLAINFIELD ASHFIELD LEOMINSTER CONWAY DALTON HUBBARDSTON LEVERETT LANCASTER CUMMINGT ON SUNDERLAND NEW PETERSHAM GOSHEN SHUTESBURY SALEM PRIN CETON HINSDALE PERU WHATELY STERLING BARRE RICHMOND LENOX WILLIAMSBURG CLINTON WORTHINGTON CHESTERF IELD HATFIELD PELHAM RUTLAND WEST Berkshire WASHINGT ON HOLDEN BERLIN AMHERST BOYLST ON MIDDLEFIELD Hampshire Worcester G HARDWICK BOYLST ON WEST HADLEY OAKHAM STOCKBRIDGE NEW LEE NORTHAMPTON NORTHBOROUGH STOCKBRIDGE WESTHAMPTON BRAINTREE PAXTON BECKET CHESTER HUNTINGTON WARE BELCHERTOWN NORTH EASTHAMPTON ALFORD SOUTH GRANBY WORCESTER TYRINGHAM BROOKFIELD HADLEY SHREWSBURY WEST SPENCER LEICESTER GREAT SOUTHAMPTON WESTBOROUGH BROOKFIELD BARRINGTON OTIS MONTGOMERY EAST HOLYOKE BROOKFIELD MONTEREY BLANDF ORD LUDLOW WARREN GRAFTON AUBURN PALMER BROOKFIELD MILLBURY EGREMONT CHICOPEE RUSSELL WESTFIELD Hampden G G SANDISFIELD CHARLTON TOLLAND MONROE Legend G Red Cross Chapter Offices G Regional Headquarters County boundaries Town boundaries RED CROSS CHAPTERS: GRANVILLE Eastern Massachusetts Region SOUTHWICK Massachusetts Bay Cape Cod and The Islands Northeastern Central & Western Massachusetts Region Berkshire County Central Massachusetts Greater Westfield Pioneer Valley WILBRAHAM SPRINGFIELD WEST SPRINGFIELD EAST AGAWAM LONGMEADOW HAMPDEN LONGMEADOW MONSON BRIMF IELD WALES HOLLAND STURBRIDGE SOUTHBRIDGE DUDLEY OXFORD WEBSTER SUTTON NORTHBRIDGE UXBRIDGE DOUGLAS American Red Cross of Eastern Massachusetts MILLVILLE BLACKSTONE AMESBURY SALISBURY MERRIMAC NEWBURYPORT WEST HAVERHILL NEWBURY NEWBURY GROVELAND METHUEN GEORGETOWN ROWLEY LAWRENCE BOXFORD DRACUT IPSWICH NORTH TYNGSBOROUGH Essex ANDOVER ESSEX ROCKPORT ANDOVER LOWELL TOPSFIELD HAMILTON GLOUCEST ER TEWKSBURY CHELMSFORD MIDDLETON WENHAM WESTFORD NORTH MANCHESTER READING DANVERS BEVERLY BILLERICA WILMINGTON LYNNFIELD READING CARLISLE ACTON BEDFORD BURLINGTON SALEM WAKEFIELD MARBLEHEAD WOBU RN Middlesex STONEHAM SAUGUS LYNN SWAMPSCOTT CONCORD WINCHESTER MELROSE LEXINGTON MEDFORD MALDEN NAHANT LINCOLN ARLINGTON G REVERE BELMONT EVERETT SUDBURY WALTHAM SOMERVILLE CHELSEA CAMBRIDGE WINTHROP WESTON WATERTOWN WAYLAND BROOKLINE NEWTON FRAMINGHAM WELLESLEY Suffolk NATICK NEEDHAM BOSTON HULL Bristol SEEKONK REHOBOTH DIGHT ON G PEABODY DEDHAM QUINCY MILT ON SHERBORN DOVER COHASSET WESTWOOD HINGHAM BRAINTREE SCIT UATE HOLLISTON WEYMOUTH MEDFIELD NORWOOD CANTON RANDOLPH MILLIS NORWELL MEDWAY Norfolk HOLBROOK WALPOLE AVON ROCKLAND NORFOLK STOUGHTON ABINGTON HANOVER MARSHFIELD SHARON FRANKLIN BROCKTONWHITMAN FOXBOROUGH PEMBROKE WRENTHAM HANSON DUXBURY EASTON EAST WEST BRID GEWATER PLAINVILLE MANSFIELD BRID GEWATER HALIFAX NORTH BRID GEWATER PLYMPTON KINGSTON ATTLEBOROUGH NORTON ATTLEBORO SWANSEA RAYNHAM TAUNTON SOMERSET FALL RIVER BERKLEY WESTPORT Plymouth MIDDLEBOROUGH LAKEVILLE FREETOWN DARTMOUTH ACUSHNET ROCHESTER CARVER MARION NEW BEDFORD MATTAPOISET T FAIRHAVEN GOSNOLD WAREHAM CHILMARK AQUINNAH PLYMOUTH BOURNE FALMOUTH TISBURY OAK BLUFFS WEST TISBURY Dukes SANDWICH MASHPEE EDGARTOWN G Barnstable BARNSTABLE PROVINCETOWN DENNIS YARMOUTH TRURO BREWSTER HARWICH WELLFLEET EASTHAM ORLEANS CHATHAM NANTUCKET Nantucket May 16, 2011 9:51:43 AM I:\Products\VOAD\MA\MA Red Cross.mxd

NANTUCKET Nantucket 19 GROVELAND CLARKSBURG MONROE METHUEN GEORGETOWN ROWLEY ROWE LEYDEN WILLIAMSTOWN NORTH FLORIDA HEATH BOXFORD COLRAIN BERNARDSTON LAWRENCE ADAMS WARWICK ROYALST ON DRACUT IPSWICH NORTHFIELD ASHBY DUNSTABLE NORTH WINCHEND ON TOWNSEND PEPPERELL Essex ASHBURNHAM TYNGSBOROUGH ANDOVER ROCKPORT CHARLEMONT ANDOVER ESSEX ADAMS GILL LOWELL TOPSFIELD NEW HAMILTON GREENFIELD ERVING GLOUCEST ER ASHFORD SHELBURNE GROTON TEWKSBURY SAVOY ORANGE HAWLEY BUCKLAND CHELMSFORD MIDDLETON WENHAM ATHOL FITCHBURG GARDNER LUNENBUR G WESTFORD NORTH MANCHESTER CHESHIRE Franklin SHIR LEY READING DANVERS BEVERLY TEMPLETON WENDELL AYER BILLERICA MONTAGUE WILMINGTON HANCOCKLANESBOROUGH PHILLIPSTON LYNNFIELD WINDSOR ASHFIELD WESTMINSTER LITTLETON READING PEABODY PLAINFIELD DEERFIELD LEOMINSTER CARLISLE CONWAY HARVARD BEDFORD BURLINGTON SALEM WAKEFIELD MARBLEHEAD DALTON HUBBARDSTON LANCASTER BOXBOROUGH ACTON WOBU RN LEVERETT Middlesex LYNN CUMMINGT ON STONEHAM SAUGUS SWAMPSCOTT PIT TSFIELD SUNDERLAND NEW PETERSHAM GOSHEN SHUTESBURY SALEM PRIN CETON CONCORD MELROSE HINSDALE PERU WHATELY LEXINGTON STERLING BOLTON STOWMAYNARD WINCHESTER BARRE LINCOLN MEDFORD MALDEN NAHANT ARLINGTON REVERE RICHMOND LENOX WILLIAMSBURG CLINTON WORTHINGTON BELMONT EVERETT CHESTERF IELD HATFIELD PELHAM RUTLAND WEST BERLIN HUDSON SUDBURY WALTHAM SOMERVILLE CHELSEA Berkshire HADLEY HOLDEN BOYLST ON CAMBRIDGE WINTHROP AMHERST WASHINGT ON MIDDLEFIELD HARDWICK WAYLAND WESTON WATERTOWN OAKHAM BOYLST ON WEST MARLBOROUGH Hampshire Worcester STOCKBRIDGE NEW NEWTON STOCKBRIDGE LEE WESTHAMPTON NORTHAMPTON NORTHBOROUGH BRAINTREE PAXTON BROOKLINE FRAMINGHAM Suffolk BECKET CHESTER WELLESLEY HUNTINGTON SOUTHBOROUGH WARE SHREWSBURY NATICK NEEDHAM BOSTON HULL BELCHERTOWN NORTH EASTHAMPTON SOUTH GRANBY WORCESTER ALFORD TYRINGHAM BROOKFIELD WESTBOROUGH HADLEY ASHLAND WEST SPENCER DEDHAM QUINCY LEICESTER GREAT SOUTHAMPTON DOVER MILT ON BROOKFIELD SHERBORN COHASSET EAST HOPKINTON BARRINGTON OTIS MONTGOMERY WESTWOOD HOLYOKE HINGHAM BROOKFIELD GRAFTON BRAINTREE MONTEREY BLANDF ORD LUDLOW WARREN SCIT UATE BROOKFIELD AUBURN HOLLISTON EGREMONT PALMER MILLBURY WEYMOUTH CHICOPEE MEDFIELD NORWOOD UPTON CANTONRANDOLPH RUSSELL WEST MILLIS NORWELL SPRINGFIELD MILF ORD WESTFIELD MEDWAY Norfolk HOLBROOK SANDISFIELD WILBRAHAM BRIMF IELD CHARLTON SUTTON SHEFFIELD Hampden OXFORD NORTHBRIDGE WALPOLE AVON ROCKLAND NEW HOPEDALE STOUGHTON HANOVER NORFOLK ABINGTON MARSHFIELD MARLBOROUGH STURBRIDGE SHARON TOLLAND SPRINGFIELD GRANVILLE MONSON MENDON EAST FRANKLIN BROCKTONWHITMAN AGAWAM HAMPDEN BELLINGHAM SOUTHWICK LONGMEADOW WALES HOLLAND FOXBOROUGH PEMBROKE SOUTHBRIDGE LONGMEADOW DUDLEY WEBSTER DOUGLAS UXBRIDGE WRENTHAM HANSON DUXBURY BLACKSTONE EASTON EAST MILLVILLE WEST BRID GEWATER PLAINVILLE MANSFIELD BRID GEWATER HALIFAX NORTH BRID GEWATER PLYMPTON KINGSTON ATTLEBOROUGH NORTON METRO BOSTON INSET THE AMERICAN RED CROSS OF MASSACHUSETTS NATIONAL SHELTER SYSTEM LOCATIONS READING BEDFORD BURLINGTON WAKEFIELD WOBURN STONEHAM SAUGUS LEXINGTON LINCOLN WALTHAM WINCHESTER MEDFORD ARLINGTON BELMONT CAMBRIDGE WATERTOWN SOMERVILLE MELROSE MALDEN REVERE EVERETT CHELSEA WINTHROP PEABODY SALEM LYNNSWAMPSCOTT NAHANT ATTLEBORO Bristol SEEKONK REHOBOTH DIGHT ON RAYNHAM TAUNTON SWANSEA SOMERSET FALL RIVER AMESBURY SALISBURY MERRIMAC NEWBURYPORT WEST HAVERHILL NEWBURY NEWBURY BERKLEY WESTPORT Plymouth MIDDLEBOROUGH LAKEVILLE FREETOWN DARTMOUTH ACUSHNET ROCHESTER CARVER MARION NEW BEDFORD MATTAPOISET T FAIRHAVEN WAREHAM PLYMOUTH BOURNE FALMOUTH LEGEND Red Cross Shelters by post-impact capacity: 0-50 51-200 201-500 SANDWICH MASHPEE 501-1,000 1,001-5,191 County Boundaries Town boundaries Barnstable BARNSTABLE PROVINCETOWN DENNIS TRURO BREWSTER HARWICH YARMOUTH WELLFLEET EASTHAM ORLEANS CHATHAM WESTON GOSNOLD NEWTON WELLESLEY NEEDHAM BROOKLINE BOSTON HULL CHILMARK AQUINNAH TISBURY OAK WEST BLUFFS TISBURY Dukes EDGARTOWN DEDHAM DOVER WESTWOOD MILTON QUINCY WEYMOUTH HINGHAM BRAINTREE May 16, 2011 9:47:44 AM I:\Products\VOAD\MA\MA Red Cross shelters.mxd

AMERICARES 88 Hamilton Ave., Stamford, CT 06902 Phone: 203-658-9500 Fax: 203-327-5200 www.americares.org AMERICARES has been responding to natural and man-made disasters around the world since 1982, including floods, tornadoes, hurricanes and other emergencies in the U.S. Our emergency response experts have provided aid in the wake of several large-scale disasters across the country including the 2001 terrorist attacks on the World Trade Center, Hurricane Katrina in 2005 and the Deepwater Horizon oil spill in 2010. We also respond to smaller, regional emergencies like the Nashville floods of 2010. MASSACHUSETTS DISASTER SERVICES AmeriCares supports 300 health clinics and community health programs serving the uninsured and underinsured nationwide with ongoing deliveries of medicines and medical supplies. In times of emergency, we increase aid deliveries to partner clinics in the affected communities and reach out to other health care providers in the region with offers of medical aid and relief supplies. MASSACHUSETTS DISASTER ASSETS Prepositioned donated medicines, medical supplies and disaster relief supplies in our 54,000-square-foot Stamford warehouse that can be mobilized quickly for weather-related emergencies as well as manmade disasters across Connecticut and the country. Examples of our aid include: Prescription medicines Over-the-counter medicines Medical and surgical supplies (syringes, gauze, bandages, etc.) Vitamins and nutritional supplements Personal hygiene products Team of highly trained disaster response experts working in our Stamford headquarters who could be dispatched to respond to major emergencies statewide. Nearly 30 years of logistics expertise in shipping products quickly and efficiently to some of the world s most remote locations. Staff medical director and staff pharmacist who can offer professional expertise on the types of medicines and health care products needed in an emergency. Longstanding relationships with some of the world s largest pharmaceutical companies and medical supply manufacturers. CONTACTS Morgan White, Manager, U.S. Medical Euthimios Theotokatos (ET), Associate, Assistance Program U.S. Medical Assistance Program O: (203) 658-9567 O: (203) 658-9552 F: (203) 406-4429 F: (203) 406-4429 mwhite@americares.org etheotokatos@americares.org 20

CHILDREN S DISASTER SERVICES, BRETHREN DISASTER MINISTRIES P.O. Box 188, New Windsor, MD 21776 Phone: 410-635-8734 Fax: 410-635-8739 www.childrensdisasterservices.org CHILDREN S DISASTER SERVICES (CDS) provides hope, support and a measure of healing to children impacted by disaster. MASSACHUSETTS DISASTER SERVICES Direct services to children through establishing child care centers in shelters, disaster assistance centers, or wherever there is a need. Provide consultations or workshops about the special needs of children after a disaster to parents, community agencies, schools or others concerned about children. These workshops will be tailored to the needs of the group. Train and prepare volunteers in Massachusetts for work with Children s Disaster Services. MASSACHUSETTS DISASTER ASSETS Volunteers specially trained to respond to traumatized children, providing a calm, safe and reassuring presence in the midst of the chaos created by disasters. Currently have 10 volunteers in FEMA Region I. During a response volunteers would deploy from NY, PA and NJ. A national network of trained and screened volunteers is maintained, ready to respond whenever a disaster strikes. Brethren Disaster Ministries role in Long Term Recovery: Brethren Disaster Ministries works with interfaith local committees to do long term response by renovating homes or building new homes for those who do not have resources to rebuild homes. (Contact Zach Wolgemuth, Associate Director; 410 635-8737; zwolgemuth@brethren.org) CONTACTS Judy Bezon, Associate Director LethaJoy Martin, Program Assistant O: (410) 635-8734 O: (410) 635-8735 C: (410) 596-8697 C: N/A F: (410) 635-8739 F: (410) 635-8739 jbezon@brethren.org lmartin@brethren.org 21

CHRISTIAN REFORMED WORLD RELIEF COMMITTEE (CRWRC), DISASTER RESPONSE SERVICES 400 76 th St. SW, Suite 17, Byron Center, MI 49315 Phone: 1-800-848 5818 Fax: 616-726-1141 www.greenshirts.org MASSACHUSETTS DISASTER SERVICES Rapid Response Volunteer clean-up teams may be deployed to handle tree removal, roof tarping, and power washing, in addition to providing spiritual care to disaster impacted communities. Organizational Capacity Building Trained volunteers work with the community-based recovery organization to help develop its systems and become operational. Financial Accounting Skilled volunteers assist recovery organizations with bookkeeping procedures and financial systems. Community Assessment of Unmet Needs Trained volunteer teams conduct door-to-door surveys of long-term recovery needs. The results become the property of the requesting community-based recovery organization as a computerized database, and can be used to estimate the cost of recovery, assist with fundraising efforts, identify community needs and prioritize cases. Construction Estimating Trained volunteers determine appropriate materials, skills, and time required for home reconstruction. Reconstruction Trained and supervised volunteer teams are able to repair and/or erect a house from the ground up. Work Groups One week teams (mostly church groups) are utilized to assist in rapid response, longer-term cleanup efforts and reconstruction. Emotional and Spiritual Care In collaboration with Christian Reformed Chaplaincy, trained volunteers are available to be deployed in the various phases of response. Community Development CRWRC may provide consultation in specific situations for Interfaith organizations who have a long-term vision for becoming a community development organization. MASSACHUSETTS DISASTER ASSETS A collection of 27 Christian Reformed Churches in the New England VOAD area that we can contact to help with the disaster. Volunteers trained as leaders and members of Early Response teams, as well as equipment available in the early stages of a disaster. An Area Manager who is in charge of the New England VOAD states who helps to contact churches and informs them of the current events of CRWRC DRS. CONTACTS Doug & Pat Guikema, Regional Project Managers Bill Adams, Director CRWRC DRS O: N/A O: 1-800-848-5818 C: (616) 745-3035 C: (616) 560-2782 F: (616) 726-1141 F: (616) 726-1141 dpguikema@hotmail.com badams@crwrc.org 22

CHURCHES OF SCIENTOLOGY DISASTER RESPONSE 448 Beacon Street, Boston, MA 02115 Phone: 617-266-9500 www.scientology-boston.org MASSACHUSETTS DISASTER SERVICES Grief and Life Counseling Assistance with mental and physical trauma Volunteer assistance on whatever is needed during an emergency MASSACHUSETTS DISASTER ASSETS Parishioner volunteers in the Boston Church and in Eastern and Central Massachusetts. Ability to request additional Parishioner volunteers and medical professionals through the National Church of Scientology. CONTACTS Kevin Hall, Human Rights Director O: (617) 266-9500 C: (617) 230-9295 Kevinmh1@gmail.com 23

FEDERAL EMERGENCY MANAGEMENT AGENCY, REGION I 99 High Street, Boston, MA Phone: 617-956-7506 www.fema.gov The FEDERAL EMERGENCY MANAGEMENT AGENCY (FEMA), REGION I works closely with federal, tribal, state and local governments, voluntary agencies, private sector partners, and the American public to ensure the nation is secured and prepared to respond to and recover from terror attacks, major disasters and other emergencies. FEMA Voluntary Agency Liaisons (VALs), in the Individual Assistance Program, serve as two-way liaisons between FEMA and the voluntary, faith-based and community organizations involved in disaster response and recovery. NEW ENGLAND DISASTER SERVICES Share and interpret key mass care and damage assessment information. Provide information on the status of declarations, proclamations, and recovery programs [including service delivery and Disaster Recovery Center (DRC) site information]. Coordinate and/or participate in community and voluntary agency meetings. Identify and resolve issues and trends. Encourage and support Long Term Recovery initiatives within local communities affected by disaster. Reach out to other voluntary agencies that may or may not be part of the state or local VOAD such as: Community Action Agencies, local church groups and National VOAD members. Establish and maintain a formal system of referral for emergency needs, special needs, and unmet needs. Coordinate closely with FEMA Individual Assistance Programs and Long Term Recovery Groups to avoid duplication of benefits to survivors seeking assistance. NEW ENGLAND DISASTER ASSETS Participate in all 6 New England State VOADs; develop partnerships across borders between agencies and State VOADs. Access to trainings (and trainers), materials and best practices to support local VOADs, COADs and Long Term Recovery Groups. 2 Permanent full-time Voluntary Agency Liaisons at FEMA Region I dedicated to supporting efforts of local voluntary and faith based organizations, in addition to State partners, on a year-round basis. Additional Voluntary Agency Liaisons available for deployment to Presidentially declared disasters in the state through the FEMA Reservist Workforce. CONTACTS John Stewart, Region I Voluntary Agency Liaison Arlene Magoon, Voluntary Agency Liaison O: (617) 956-7602 O: (617) 956-7605 C: (978) 434-7948 C: (617) 529-6257 F: (617) 956-7507 F: (617) 956-7507 John.Stewart@dhs.gov Arlene.Magoon@dhs.gov 24

GREATER BOSTON FOOD BANK 70 South Bay Ave., Boston, MA 02118 Phone: 617-427-5200 Fax: 617-427-0146 www.gbfb.org THE GREATER BOSTON FOOD BANK (GBFB) distributes more than 31 million pounds of food and grocery products annually to nearly 600 member hunger-relief agencies throughout eastern Massachusetts in a dedicated partnership to end hunger in our region. THE FOOD BANK is the largest hunger-relief organization in New England and one of the largest food banks in the country, feeding more than 394,000 people annually. MASSACHUSETTS DISASTER SERVICES Coordinate with GBFB-affiliated agencies in affected area(s) to provide water, food, toiletries, and household products to those in need during disaster and recovery period. Work with non-gbfb-affiliated disaster relief agencies in affected areas to provide food, toiletries, and household products to those in need. Provide logistics and transportation assistance to MAVOAD organizations. Coordinate with Worcester County Food Bank, Food Bank of Western MA, and Merrimack Valley Food Bank to acquire additional water, food, and grocery products during emergencies and disasters. Coordinate with Feeding America, the national food banking umbrella organization, to acquire additional water, food, and grocery products during emergencies and disaster. MASSACHUSETTS DISASTER ASSETS 117,000 square foot warehouse and distribution center in Boston. Transportation: Three 48 refrigerated trailers Two Freightliner tractors Three 24 refrigerated straight trucks One 16 refrigerated straight truck Two 14 refrigerated straight trucks One refrigerated cargo van Network of approximately 600 hunger relief agencies in eastern MA, including the Islands. CONTACTS Carol Tienken, Chief Operating Officer Joe Raviele, Warehouse Director O: (617) 598-5021 O: (617) 598-5047 C: (617) 828-6763 C: (617) 592-1087 F: (617) 427-0146 F: (617) 427-0146 ctienken@gbfb.org jraviele@gbfb.org 25

LUTHERAN SOCIAL SERVICES OF NEW ENGLAND LUTHERAN DISASTER RESPONSE 888 Worcester St., Suite 160 Wellesley, MA 02482 Phone: 1-866-537-1379 www.lssne.org MASSACHUSETTS DISASTER SERVICES Case Management Donation Collection and Management Volunteer Coordination Spiritual and Emotional Care MASSACHUSETTS DISASTER ASSETS Each Congregation located within the State is able to serve as a drop center, warming station and/or shelter if need be. Maintain equipment such as power washers to assist victims of flooding. CONTACTS William Ames, LICSW, Executive Vice President for Community Services Lutheran Social Services O: (781) 997-0860 C: (508) 740-0652 F: (781) 997-0888 bames@lcssne.org 26

MASS 2-1-1 46 Park Street, Framingham, MA 01702 Phone: 508-370-4824 Fax: 508-370-4889 www.mass211.org MASSACHUSETTS DISASTER SERVICES Mass 2-1-1 is a statewide information and referral call center that is free and confidential to the residents of Massachusetts. During an emergency or disaster, residents can dial 2-1-1 to get official information on where and how to access the resources to assist residents to meet their basic needs, including food, clothing and emergency shelter locations. Through an MOU with the Massachusetts Emergency Management Agency (MEMA) and the Department of Homeland Security (DHS), during emergencies Mass 2-1-1 serves as the State s resource for centralized rumor control and information dissemination. This information is provided to MEMA and DHS to help inform the response and/or recovery efforts. Mass 2-1-1 is able to adapt non-emergency information gathering and services delivery procedures to meet the circumstances of specific emergencies or disasters. During emergencies, Mass 2-1-1 aggressively seeks new and updated information and disseminates such information to individuals/agencies impacted by the emergency or disaster. MASSACHUSETTS DISASTER ASSETS Maintains the State s most comprehensive database of health and human service resources. Searchable database available at www.mass211help.org. Accessible toll-free from anywhere in Massachusetts. Operates 24 hours a day, 365 days a year. Multilingual call specialists and TDD access available. Trained, professional call specialists. Data collection system. CONTACTS Gary Lever, Mass 2-1-1 Vice President O: (508) 370-4868 C: (603) 339-8341 F: (508) 370-4889 Mass211@gmail.com 27

THE SALVATION ARMY 25 Shawmut Road, Canton, MA 02021 Phone: 339-502-5900 Fax: 339-502-5880 www.salvationarmy-ma.org MASSACHUSETTS DISASTER SERVICES Food Service Mobile, Congregate Counseling Grief, Trauma, Spiritual Material Assistance Casework Services/Service Delivery Gifts in Kind Management Mobilization of Salvation Army Volunteers SATERN Communications MASSACHUSETTS DISASTER ASSETS 6 Emergency Canteens Located in Boston, Canton, Haverhill, New Bedford, Worcester and Fitchburg. 3 Shelter Supply trailers located in Springfield, Hadley and Fitchburg. 1 Rehab trailer/command post on Martha s Vineyard. 35 cities with Salvation Army Corps Community Centers. 4 Adult Rehabilitation Centers. 156 MA Service Unit Committees. Service Units are an extension of the Army in places where a Community Center is not located. Active database of Salvation Army Personnel and Volunteers. CONTACTS Chris Farrand, Director, Emergency Disaster Services O: (339) 502-5900 O: (339) 502-5937 C: (617) 304-1538 C: (617) 359-7799 Major James LaBossiere, General Secretary F: (339) 502-5880 F: (339) 502-5980 Chris.farrand@use.salvationarmy.org james.labossiere@use.salvationarmy.org 28

THE SALVATION ARMY, MASSACHUSETTS CORPS COMMUNITY CENTERS LOCATIONS: Athol Corps 107 Ridge Avenue Athol, MA 01331 (978) 249-8111 Attleboro (Bridge of Hope) Corps 5 Mechanic Street Attleboro, MA 02093 (508) 226-8624 Boston (Central Latino) Corps 187 Columbus Avenue Boston, MA 02116 (617) 536-7469 Boston Jubilee House (Dorchester) 10 Melville Avenue Dorchester, MA 02124 (617) 282-8433 Boston Door of Hope (Dorchester Latino) 26 Wales Street Dorchester, MA 02124 (617) 822-5172 Boston (Roxbury) Corps 23 Vernon Street Boston, MA 02119 (617) 427-6700 Boston (South End) Corps 1500 Washington Street Boston, MA 02118 (617) 536-5260 Brockton Corps 216 Centre Street Brockton, MA 02403 (508) 583-1896 Cambridge/Somerville Corps 402 Massachusetts Avenue Cambridge, MA 02139 (617) 547-3400 Chelsea/East Boston Corps 258 Chestnut Street Chelsea, MA 02150 (617) 884-0260 Fall River Corps 290 Bedford Street Fall River, MA 02720 (508) 679-7900 Fitchburg/Montachusett Corps 739 Water Street Fitchburg, MA 01420 (978) 342-3300 Framingham Corps 35-45 Concord Street Framingham, MA 01704 (508) 875-3341 Greenfield Corps 72 Chapman Street Greenfield, MA 01301 (413) 773-3154 Haverhill Corps 395 Main Street Haverhill, MA 01830 (978) 374-7571 Holyoke Corps 271 Appleton Street Holyoke, MA 01041 (413) 532-6312 Hyannis Corps 100 North Street Hyannis, MA 02601 (508) 775-0364 Lawrence Corps 250 Haverhill Street Lawrence, MA 01842 (978) 682-8038 Lawrence (Casa de Luz) Corps 250 Haverhill Street Lawrence, MA 01842 (978) 975-7447 CONTINUED 29

THE SALVATION ARMY, MASSACHUSETTS CORPS COMMUNITY CENTERS Lowell Corps 150 Appleton Street Lowell, MA 01853 (978) 458-3396 Lynn Corps 1 Franklin Street Lynn, MA 01902 (781) 598-0673 Malden/Mystic Valley Corps 213-219 Main Street Malden, MA 02148 (781) 324-1970 Milford Corps 29 Congress Street Milford, MA 01757 (508) 473-0786 New Bedford Corps 619 Purchase Street New Bedford, MA 02740 (508) 997-6561 Newburyport Corps 40 Water Street Newburyport, MA 01950 North Adams Corps 393 River Street North Adams, MA 01247 (413) 663-7987 Pittsfield Corps 298 West Street Pittsfield, MA 01202 (413) 442-0624 Plymouth Corps 8 Carver Street Plymouth, MA 02360 (508) 746-1559 Quincy Corps 6 Baxter Street Quincy, MA 02169 (617) 472-2345 Salem/North Shore Corps 93 North Street Salem, MA 01970 (978) 744-5181 Springfield (Citadel) Corps 170 Pearl Street Springfield, MA 01105 (413) 733-1518 The Salvation Army Ray and Joan Kroc Corps Community Center 650 Dudley Street Boston, MA 02125 Waltham Corps 33 Myrtle Street Waltham, MA 02453 (781) 894-0413 Worcester (Citadel) Corps 640 Main Street Worcester, MA 01608 (508) 756-7191 30

THE SALVATION ARMY MASSACHUSETTS CORPS COMMUNITY CENTERS LEGEND Salvation Army Corps Community Centers County Boundaries Town boundaries 31 Pittsfield Middlesex HALIFAX Attleboro (Bridge of Hope) PLYMPTON NORTH NORTON BRID GEWATER ATTLEBOROUGH Plymouth AMESBURY SALISBURY Newburyport Haverhill NEWBURYPORT HAVERHILL GROVELAND NEWBURY WEST North Adams Lawrence (Casa de Luz) Lawrence NEWBURY CLARKSBURG MONROE METHUEN GEORGETOWN ROWLEY ROWE LEYDEN WILLIAMSTOWN NORTH FLORIDA HEATH BOXFORD COLRAIN BERNARDSTON ADAMS WARWICK ROYALST ON LAWRENCE IPSWICH NORTHFIELD ASHBY DUNSTABLE DRACUT NORTH GILL WINCHEND ON TOWNSEND PEPPERELL Lowell Essex ASHBURNHAM TYNGSBOROUGH ANDOVER CHARLEMONT ANDOVER ESSEX ADAMS GROTON LOWELL TOPSFIELD NEW GREENFIELD Greenfield Athol HAMILTON GLOUCEST ER ASHFORD SHELBURNE TEWKSBURY SAVOY ERVING ORANGE HAWLEY BUCKLAND MIDDLETON Franklin FITCHBURG Fitchburg/Montachusett WENHAM MANCHESTER ATHOL GARDNER NORTH CHESHIRE LUNENBUR G WESTFORD CHELMSFORD DANVERS READING MONTAGUE WENDELL TEMPLETON SHIR LEY BEVERLY AYER BILLERICA WILMINGTON HANCOCKLANESBOROUGH PHILLIPSTON WINDSOR ASHFIELD WESTMINSTER LITTLETON PLAINFIELD DEERFIELD LEOMINSTER CARLISLE CONWAY HARVARD BEDFORD BURLINGTON READING PEABODY SALEM LYNNFIELD WAKEFIELD SAUGUS LYNN MELROSE MALDEN NAHANT REVERE CHELSEA SOMERVILLE WINTHROP QUINCY MILT ON Fall River Lynn Salem/North Shore HUBBARDSTON LANCASTER BOXBOROUGH ACTON WOBU RN DALTON LEVERETT CUMMINGT ON STONEHAM MARBLEHEAD PIT TSFIELD SUNDERLAND NEW PETERSHAM GOSHEN SHUTESBURY SALEM PRIN CETON CONCORD SWAMPSCOTT HINSDALE PERU WHATELY STERLING LEXINGTON BOLTON MEDFORD STOW BARRE MAYNARD LINCOLN RICHMOND LENOX WILLIAMSBURG CLINTON WORTHINGTON CHESTERF IELD HATFIELD Waltham PELHAM RUTLAND WEST BERLIN HUDSON SUDBURY WALTHAM Berkshire HADLEY HOLDEN AMHERST BOYLST ON BELMONT CAMBRIDGE WASHINGT ON MIDDLEFIELD HARDWICK WAYLAND WESTON WATERTOWN OAKHAM BOYLST ON Hampshire Worcester WEST MARLBOROUGH NEWTONBROOKLINE STOCKBRIDGE NEW NORTHBOROUGH FRAMINGHAM STOCKBRIDGE LEE WESTHAMPTON NORTHAMPTON BRAINTREE PAXTON Framingham Suffolk BECKET CHESTER HULL HUNTINGTON GRANBY WARE Worcester (Citadel) BELCHERTOWN NATICK BOSTON NORTH NEEDHAM EASTHAMPTON SOUTH WORCESTER SHREWSBURY ALFORD TYRINGHAM BROOKFIELD WELLESLEY HADLEY WESTBOROUGH ASHLAND Quincy WEST SPENCER GREAT Holyoke LEICESTER DEDHAM SOUTHAMPTON BROOKFIELD SHERBORN DOVER COHASSET EAST HOPKINTON BARRINGTON OTIS MONTGOMERY WESTWOOD HINGHAM HOLYOKE BROOKFIELD GRAFTON HOLLISTON BRAINTREE MONTEREY BLANDF ORD LUDLOW WARREN SCIT UATE BROOKFIELD AUBURN EGREMONT PALMER MILLBURY WEYMOUTH CHICOPEE MEDFIELD NORWOOD UPTON CANTONRANDOLPH RUSSELL WEST Milford NORWELL WESTFIELD SPRINGFIELD MILF ORD MEDWAY MILLIS HOLBROOK ROCKLAND Norfolk SANDISFIELD WILBRAHAM BRIMF IELD CHARLTON SUTTON OXFORD NORTHBRIDGE Hampden WALPOLE SHEFFIELD NEW HOPEDALE STOUGHTONAVON MONSON STURBRIDGE NORFOLK SHARON Brockton MARSHFIELD MARLBOROUGH ABINGTON TOLLAND SPRINGFIELD GRANVILLE HANOVER MENDON FRANKLIN BROCKTONWHITMAN AGAWAM Springfield (Citadel) BELLINGHAM SOUTHWICK SOUTHBRIDGE FOXBOROUGH WEST PEMBROKE LONGMEADOW HAMPDEN WALES HOLLAND DUDLEY WEBSTER DOUGLAS UXBRIDGE WRENTHAM BRID GEWATER HANSON DUXBURY EAST BLACKSTONE EASTON EAST LONGMEADOW MILLVILLE BRID GEWATER PLAINVILLE MANSFIELD MEDFORD Malden/Mystic Valley REVERE ARLINGTON EVERETT SOMERVILLE CAMBRIDGE WATERTOWN BROOKLINE MALDEN Cambridge/Somerville Chelsea/East Boston Boston (Central Latino) Boston (South End) Boston (Roxbury) The Salvation Army Ray and Joan Kroc BOSTON CHELSEA QUINCY WINTHROP NAHANT Boston Jubilee House (Dorchester) HULL Boston Door of Hope (Dorchester Latino) MERRIMAC ATTLEBORO RAYNHAM TAUNTON MIDDLEBOROUGH CARVER PLYMOUTH Bristol SEEKONK REHOBOTH DIGHT ON BERKLEY LAKEVILLE WAREHAM FREETOWN ROCHESTER SWANSEA SOMERSET FALL ACUSHNET MARION BOURNE RIVER NEW BEDFORD DARTMOUTH KINGSTON New Bedford FAIRHAVEN MATTAPOISET T Plymouth WESTPORT FALMOUTH GOSNOLD TISBURY OAK WEST BLUFFS TISBURY CHILMARK AQUINNAH ROCKPORT Dukes PROVINCETOWN TRURO WELLFLEET EASTHAM ORLEANS BREWSTER DENNIS SANDWICH HARWICH CHATHAM MASHPEE EDGARTOWN YARMOUTH Barnstable BARNSTABLE Hyannis NANTUCKET Nantucket May 16, 2011 10:50:10 AM I:\Products\VOAD\MA\MA Salvation Army.mxd

SOUTHERN BAPTIST CONVENTION OF NEW ENGLAND 87 Lincoln St., Northborough, MA 01532 Phone: 508-393-6013 www.bcne.net NEW ENGLAND (INCLUDING MASSACHUSETTS) DISASTER SERVICES All services are free to single family, owner occupied households without flood insurance. Mass Feeding (2000 to 5000 meals a day) Mud Out Recovery Post flood recovery of dwellings including carry out, tear out and cleansing Chain Saw Recovery Assessment Assessors are trained to support Red Cross standards per MOU agreements to assist in RDA and PDAs when needed Chaplaincy All Chaplains are certified in basic Disaster Relief, Chaplaincy and CISM (Critical Incident Stress Management) Shower / Laundry Training Disaster Relief Household Preparedness Mud Out & Mold Mitigation Briefings NEW ENGLAND (INCLUDING MASSACHUSETTS) DISASTER ASSETS [1] Mass Feeding Unit Trailer (2000 to 5000 meals a day) another unit is being planned for 2011 or 2012 [1] Shower / Laundry Unit Trailer another unit is being planned for 2011 or 2012 [3] Mud Out / Chain Saw Recovery Unit Trailers [1] Mud Out Recovery Unit Trailer [10] Chaplains [15] Assessors Large national network of resources available in times of national disaster relief declarations. CONTACTS Bruce James, State Disaster Director Tim Buehner, State Disaster Asst. Director O: (508) 393-6013 x223 O: (401) 527-2553 bjames@bcne.net tbuehner@bcne.net 32

STATE OF MASSACHUSETTS ANIMAL RESPONSE TEAM INC. 163 Lakeside Avenue, Marlboro, MA 01752 Phone: (508) 460-9333 Fax: (508) 460-9969 www.smart-mass.org The STATE OF MASSACHUSETTS ANIMAL RESPONSE TEAM (SMART) is a network of organizations, agencies and individuals who are committed to respond to the needs of the animal population in disaster situations in the State of Massachusetts. Animal protection in disasters directly effects human safety and public health as people will risk their own lives and those of emergency response personnel to rescue their pets. MASSACHUSETTS DISASTER SERVICES 5 working teams which include: Assessment Risk assessment provides emergency service agencies and incident command with information and recommendations regarding the disaster response. Shelter Operations Establishes companion animal shelters where pets evacuated before, during and after a disaster can be housed. Search & Rescue; Animal Control Officers; Special species Search for missing, abandoned, or stranded animals. Rescues are documented to facilitate reuniting pets with their owners. Veterinary services Acute veterinary care based on triage. Deceased animal removal & disposal Locate and dispose of deceased animals to prevent public health issues. Assist communities with developing their own local animal disaster plans. Educate the public through training courses & publications. MASSACHUSETTS DISASTER ASSETS 50-100 volunteers throughout the state that have animal handling experience and are trained in the Incident Command System, National Incident Management System, and have disaster-specific animal training. Start-up shelter supplies (cages, bowls, leashes). Veterinary medical supplies. Animal rescue equipment for both large and small animals. CONTACTS Dr. Ilene Segal, DVM Veterinary Services Co-Team Leader O: (617) 469-8400 O: (508) 881-2400 C: (617) 519-9268 C: N/A Dr. David Schwarz, DVM SMART Board of Directors F: (617) 469-8402 F: (508) 881-9685 ihsdvm@aol.com labby131@aol.com 33

UNITED CHURCH OF CHRIST MASSACHUSETTS CONFERENCE, DISASTER RESPONSE MINISTRY Main Office 1 Badger Road, Framingham, MA 01702 Phone: 508-875-5233 Fax: 508-875-5485 www.macuss.org THE MASSACHUSETTS CONFERENCE UNITED CHURCH OF CHRIST (UCC) is the state-level setting of the United Church of Christ, and exists to support the local ministries of its local churches, and to coordinate cooperative work of its congregations. MASSACHUSETTS DISASTER SERVICES Provide volunteer and faith-based organizations with Tyvek suits to assist with disaster clean-up. Evacuation & Sheltering. Emotional and Spiritual Care. MASSACHUSETTS DISASTER ASSETS Supply of Tyvek suits available from National UCC Disaster Response when requested. Each UCC Church located within the State is able to use its facility as an evacuation or shelter center if willing and able to do so. Large volunteer base. CONTACTS James Tilbe, Council of Churches, Rev. Don Remick, Pastor: Second Congregational Fire Chaplain Church of Winchester / Associate Conference O: (774) 696-4587 Minister: Serving the Northeast Region jtilbe@comcast.net O: (781) 369-1218 remickd@macucc.org 34

UNITED METHODIST CHURCH, NEW ENGLAND CONFERENCE DISASTER RESPONSE New England Conference Center 276 Essex St., P.O. Box 249, Lawrence, MA 01842 Phone: 978-682-7676 Fax: 978-682-8227 www.neumc.org The principal agencies of the UNITED METHODIST CHURCH involved in disaster response are the UNITED METHODIST COMMITTEE ON RELIEF (UMCOR) and the UNITED METHODIST VOLUNTEERS IN MISSION (UMVIM). MASSACHUSETTS DISASTER SERVICES Early Response Teams Groups trained and prepared to assist in the early stages of a disaster. Spiritual Care Personnel to assist with the spiritual, emotional and communal effects of a disaster. Training UMCOR offers a variety of training topics in disaster readiness and response in support of the United Methodist Church and of the local community. Trainings include such topics as: Early Response Teams Volunteer Management Spiritual and Emotional Care Disaster Case Management MASSACHUSETTS DISASTER ASSETS A connectional system of churches and agencies allowing a quick and effective response to disasters at all levels and locations; able to offer the full resources of the nearly 555 churches and thousands of members of the New England Conference to affected areas and persons. 25 trained UMCOR disaster responders at present, with trainings scheduled for 300 additional responders in the upcoming months. Trained and credentialed Spiritual Care Personnel. 2 Disaster Response Trailers with wash out/muck-out equipment. Several trained chainsaw responders. CONTACTS Douglas Spanks, New England Conference Disaster Response Coordinator C: (978) 337-1502 H: (978) 356-5169 Dougfishboy67@verizon.net 35

ADDITIONAL MASSACHUSETTS VOAD PARTNER ORGANIZATIONS Additional Massachusetts VOAD partner organizations include: Boston Cares Catholic Charities Hope World Wide New England *Massachusetts Emergency Management Agency (MEMA) New England Adventists * State, Federal or Private Sector partners of Massachusetts VOAD are non-voting members that serve in an essential advisory role. 36

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A.0 APPENDIX

NATIONAL VOAD COMMITTEE SUMMARIES The following lists the National VOAD Operational Support and Member Services Committees. COMMUNICATIONS COMMITTEE Chair: Michael Nevergall, Lutheran Disaster Response (Michael.Nevergall@elca.org) Staff support: James McGowan (James@nvoad.org) The Communications Committee supports information sharing among all stakeholders, including members and prospective members to promote their promote transparency and to support the mission of National VOAD. DISASTER CASE MANAGEMENT COMMITTEE Chair: Wendy Brightman, American Red Cross (brightmanw@usa.redcross.org) Staff support: Kathleen Oldaker (Kathleen@nvoad.org) Charge of the Disaster Case Management Committee is to: Provide a national disaster case management forum for National VOAD organizations to collect and share information, review emerging trends and issues, and recommend adaptations. Develop, advocate, and promote National VOAD DCM standards in support of NVOAD s mission and values. Work collaboratively within the National VOAD member and partner network to identify, assess, and foster solutions to overcome systemic barriers that prevent individuals and families from accessing disaster case management services and resources. DISASTER RECOVERY COMMITTEE Chair: Jean Peercy, Lutheran Disaster Response (JeanniePeercy@aol.com) Staff support: Kathleen Oldaker (Kathleen@nvoad.org) The Disaster Recovery Committee assists local, state, and national disaster response groups in educating and facilitating for long term recovery. DONATIONS MANAGEMENT COMMITTEE Chair: Steve Irwin, Convoy of Hope (sirwin@convoyofhope.org) Staff support: James McGowan (James@nvoad.org) The Donations Management Committee is primarily focused on issues related to unsolicited donations. The committee works closely with state VOADs and government donation coordinators in times of disaster to serve as advisors and to support. A.1

EMOTIONAL AND SPIRITUAL CARE COMMITTEE Chair: Kevin Ellers, The Salvation Army (kevin_ellers@usc.salvationarmy.org) Staff support: Kathleen Oldaker (kathleen@nvoad.org) The Emotional and Spiritual Care Committee's mission is to foster emotional and spiritual care to people affected by disaster in cooperation with national, state and local response organizations and VOADs. The NVOAD ESCC accomplishes its mission in several ways: Embrace the unique contribution of various mental health disciplines and faith based groups. Identify specific issues of emotional and spiritual needs as a significant component of disaster response. Educate state and local VOADs and non-affiliated partners about emotional and spiritual needs in disasters. Promote best practices, standards and models to provide effective emotional and spiritual care. GOVERNMENT RELATIONS COMMITTEE Chair: Larry Decker, American Red Cross (deckerl@usa.redcross.org) Staff support: James McGowan (james@nvoad.org) The Government Relations Committee was formerly known as the Public Policy Committee. Its goal is to create a system by which our members are able to address issues and concerns that could be influenced by government awareness and involvement. MASS CARE COMMITTEE Chair: Lynn Crabb, American Red Cross (crabbl@usa.redcross.org) Staff support: Kathleen Oldaker (Kathleen@nvoad.org) The Mass Care Subcommittee is a group comprised of America s leading voluntary agencies in the provision of Shelter, Feeding, Bulk Distribution of Relief supplies and related services during disasters. Its purpose is to pursue avenues for joint action and planning among these and other willing partners to communicate, coordinate, cooperate and collaborate. It is the intention of the committee to speed the provision of critical services to those affected by disaster, reduce the duplication of efforts so that the greatest use can be made of limited resources during crisis, and establish a united voice for advocacy in working with our public institutions, including emergency management at the local, state and federal levels, to prepare our communities for the disasters they will face in the future. UNITED STATES ISLANDS AND ALASKA COMMITTEE Chair: Kevin Pontsler, The Salvation Army (kevin.pontsler@usw.salvationarmy.org) Staff support: Kathleen Oldaker (Kathleen@nvoad.org) In recognition and respect for the significantly unique role of each USI&A area, the USI&A Committee shall be an equitable forum and catalyst for change, to provide appropriately and to deal seamlessly with disaster response-related responsibilities by: Linking all relevant organizations at the community and national levels to foster more efficient and effective service to people affected by disaster in the USI&A communities through established plans that foster cooperation, coordination, communication and collaboration. A.2

Being an inclusive community based group organized, integrated and sustained to identify and resolve emergency and long-term disaster related unmet needs that cannot be satisfied by conventional resources. Helping all relevant entities provide community capacity and support towards ongoing preparedness, and to assure systematic needs analysis and resource matching. VOLUNTEER MANAGEMENT COMMITTEE Chair: Mickey Gomez, Maryland VOAD (mickey@volunteerhoward.org) Staff support: Kathleen Oldaker (Kathleen@nvoad.org) The Volunteer Management Committee Mission Statement: To have more affiliated volunteers and better managed unaffiliated volunteers in disaster. A.3

NATIONAL VOAD MEMBERS National Members are those organizations with a national scope and reach when responding to disasters. National VOAD currently has 49 National Members: ACTS World Relief (Foundation of Hope) Adventist Community Services All Hands Volunteers Alliance of Information and Referral Systems (AIRS) American Baptist Men American Radio Relay League, Inc American Red Cross Billy Graham Rapid Response Team Brethren Disaster Ministries Buddhist Tzu Chi Foundation Catholic Charities USA Christian Reformed World Relief Committee Churches of Scientology Disaster Response Church World Service City Team Ministries Convoy of Hope Cooperative Baptist Fellowship Episcopal Relief and Development Feeding America Feed the Children Habitat for Humanity International Hands On Network generated by Points of Light Foundation Hope Coalition America (Operation Hope) HOPE worldwide, Ltd. Humane Society of the United States International Critical Incident Stress Foundation International Relief and Development The Jewish Federations of North America Latter-day Saint Charities Lutheran Disaster Response Mennonite Disaster Service Mercy Medical Airlift National Association of Jewish Chaplains National Baptist Convention USA National Emergency Response Team National Organization for Victim Assistance Nazarene Disaster Response Noah's Wish Operation Blessing Presbyterian Disaster Assistance Samaritan's Purse Save the Children Society of St. Vincent DePaul Southern Baptist Convention / North American Mission Board The Salvation Army United Church of Christ United Methodist Committee On Relief United Way of America World Vision A.4

DIRECTORY ALPHABETICAL BY FIRST NAME NAME TITLE ORGANIZATION OFFICE PHONE CELL PHONE EMAIL Arlene Magoon Voluntary Agency Liaison Federal Emergency Management Agency Region I 617-956-7605 617-529-6257 arlene.magoon@dhs.gov Bill Adams Director, CRWRC DRS Christian Reformed World Relief Committee 1-800-848-5818 616-560-2782 badams@crwrc.org Bill Driscoll Jr. U.S. Operations Director All Hands Volunteers N/A 617-922-9444 bill@hands.org Bruce James State Disaster Director Southern Baptist Convention of New England 508-393-6013 x223 N/A bjames@bcne.net Carol Tienken Chris Farrand David Schwarz, DVM Don Remick, Rev. Chief Operating Officer Massachusetts VOAD Chair; Director, Emergency Disaster Services SMART Board of Directors Pastor; Associate Conference Minister Greater Boston Food Bank 617-598-5021 617-828-6763 ctienken@gbfb.org Salvation Army; Massachusetts VOAD 339-502-5900 617-304-1538 chris.farrand@use.salvationarmy.org State of Massachusetts Animal Response Team Inc. 508-881-2400 N/A labby131@aol.com United Church of Christ, Massachusetts Conference, Disaster Response Ministry 781-369-1218 N/A remickd@macucc.org Doug Guikema Douglas Spanks Euthimios Theotokatos (ET) Regional Project Manager New England Conference Disaster Response Coordinator Christian Reformed World Relief Committee N/A 616-745-3035 dpguikema@hotmail.com United Methodist Church, New England Conference, Disaster Response N/A 978-337-1502 dougfishboy67@verizon.net Associate, U.S. Medical Assistance Program AmeriCares 203-658-9552 N/A etheotokatos@americares.org Gary Lever Mass211 Vice President Mass2-1-1 508-370-4868 603-339-8341 mass211@gmail.com A.5

DIRECTORY ALPHABETICAL BY FIRST NAME NAME TITLE ORGANIZATION Ilene Segal, DVM Veterinary Services Co- Team Leader OFFICE PHONE CELL PHONE EMAIL State of Massachusetts Animal Response Team Inc. 617-469-8400 617-519-9268 ihsdvm@aol.com James LaBossiere, Major James McGowan James Tilbe General Secretary Salvation Army 339-502-5937 617-359-7799 james.labossiere@use.salvationarmy.org Special Projects Manager; Committee Staff Support National VOAD N/A N/A james@nvoad.org United Church of Christ, Massachusetts Conference, Council of Disaster Churches, Fire Response Chaplain Ministry 774-696-4587 N/A jtilbe@comcast.net Joe Raviele John Stewart Judy Bezon Kathleen Oldaker Warehouse Director Region 1 Voluntary Agency Liaison Greater Boston Food Bank 617-598-5047 617-592-1087 jraviele@gbfb.org Federal Emergency Management Agency Region I 617-956-7602 978-434-7948 john.stewart@dhs.gov Children's Disaster Services, Brethren Disaster Ministries 410-635-8734 410-596-8697 jbezon@brethren.org Associate Director Member Services Manager; Committee Staff Support National VOAD N/A N/A kathleen@nvoad.org Kathy Estridge Kevin Hall LethaJoy Martin Administrative Assistant/ MA VOAD Secretary Human Rights Director Program Assistant All Hands Volunteers N/A 978-846-4266 kathy@hands.org Churches of Scientology Disaster Response 617-266-9500 617-230-9295 kevinmh1@gmail.com Children's Disaster Services, Brethren Disaster Ministries 410-635-8735 N/A lmartin@brethren.org Morgan White Manager, U.S. Medical Assistance Program AmeriCares 203-658-9567 N/A mwhite@americares.org A.6

DIRECTORY ALPHABETICAL BY FIRST NAME NAME TITLE ORGANIZATION OFFICE PHONE CELL PHONE EMAIL Pat Guikema Robert Wortman Suzanne M. Billings Tim Buehner Regional Project Manager Chief Emergency Services Director Coordinator of Preparedness and Response State Disaster Assistant Director Christian Reformed World Relief Committee N/A 616-745-3035 dpguikema@hotmail.com American Red Cross of Massachusetts 617-274-5270 617-719-6467 wortmanr@usa.redcross.org American Red Cross of Massachusetts 508-595-3726 508-735-7197 billingss@usa.redcross.org Southern Baptist Convention of New England 401-527-2553 N/A tbuehner@bcne.net Wilfred Leslie Salvation Army Salvation Army 339-502-5951 N/A wleslie@use.salvationarmy.org William (Bill) Ames, LICSW Executive Vice President for Community Services Lutheran Social Services of New England, Lutheran Disaster Response 781-997-0860 508-740-0652 bames@lcssne.org A.7

DIRECTORY ALPHABETICAL BY ORGANIZATION ORGANIZATION NAME TITLE OFFICE PHONE CELL PHONE EMAIL All Hands Volunteers All Hands Volunteers American Red Cross of Massachusetts American Red Cross of Massachusetts AmeriCares AmeriCares Children's Disaster Services, Brethren Disaster Ministries Children's Disaster Services, Brethren Disaster Ministries Bill Driscoll Jr. Kathy Estridge Robert Wortman Suzanne M. Billings Euthimios Theotokatos (ET) Morgan White Judy Bezon LethaJoy Martin U.S. Operations Director N/A 617-922-9444 bill@hands.org Administrative Assistant/ MA VOAD Secretary N/A 978-846-4266 kathy@hands.org Chief Emergency Services Director 617-274-5270 617-719-6467 wortmanr@usa.redcross.org Coordinator of Preparedness and Response 508-595-3726 508-735-7197 billingss@usa.redcross.org Associate, U.S. Medical Assistance Program 203-658-9552 N/A etheotokatos@americares.org Manager, U.S. Medical Assistance Program 203-658-9567 N/A mwhite@americares.org Associate Director 410-635-8734 410-596-8697 jbezon@brethren.org Program Assistant 410-635-8735 N/A lmartin@brethren.org Christian Reformed World Relief Committee Bill Adams Director, CRWRC DRS 1-800-848-5818 616-560-2782 badams@crwrc.org Christian Reformed World Relief Committee Christian Reformed World Relief Committee Churches of Scientology Disaster Response Federal Emergency Management Agency Region I Federal Emergency Management Agency Region I Doug Guikema Pat Guikema Kevin Hall Arlene Magoon John Stewart Regional Project Manager N/A 616-745-3035 dpguikema@hotmail.com Regional Project Manager N/A 616-745-3035 dpguikema@hotmail.com Human Rights Director 617-266-9500 617-230-9295 kevinmh1@gmail.com Voluntary Agency Liaison 617-956-7605 617-529-6257 arlene.magoon@dhs.gov Region 1 Voluntary Agency Liaison 617-956-7602 978-434-7948 john.stewart@dhs.gov A.8

DIRECTORY ALPHABETICAL BY ORGANIZATION ORGANIZATION NAME TITLE OFFICE PHONE CELL PHONE EMAIL Greater Boston Food Bank Carol Tienken Chief Operating Officer 617-598-5021 617-828-6763 ctienken@gbfb.org Greater Boston Food Bank Lutheran Social Services of New England, Lutheran Disaster Response Joe Raviele William Ames, LICSW Warehouse Director 617-598-5047 617-592-1087 jraviele@gbfb.org Executive Vice President for Community Services 781-997-0860 508-740-0652 bames@lcssne.org Mass2-1-1 National VOAD National VOAD Salvation Army Gary Lever James McGowan Kathleen Oldaker James LaBossiere, Major Mass211 Vice President 508-370-4868 603-339-8341 mass211@gmail.com Special Projects Manager; Committee Staff Support N/A N/A james@nvoad.org Member Services Manager; Committee Staff Support N/A N/A kathleen@nvoad.org General Secretary 339-502-5937 617-359-7799 james.labossiere@use.salvationarmy.org Salvation Army Salvation Army; Massachusetts VOAD Wilfred Leslie Salvation Army 339-502-5951 N/A wleslie@use.salvationarmy.org Massachusetts VOAD Chair; Director, Emergency Chris Disaster Farrand Services 339-502-5900 617-304-1538 chris.farrand@use.salvationarmy.org Southern Baptist Convention of New England Bruce James State Disaster Director 508-393-6013 x223 N/A bjames@bcne.net Southern Baptist Convention of New England State of Massachusetts Animal Response Team Inc. State of Massachusetts Animal Response Team Inc. Tim Buehner David Schwarz, DVM Ilene Segal, DVM State Disaster Assistant Director 401-527-2553 N/A tbuehner@bcne.net SMART Board of Directors 508-881-2400 N/A labby131@aol.com Veterinary Services Co- Team Leader 617-469-8400 617-519-9268 ihsdvm@aol.com A.9

DIRECTORY ALPHABETICAL BY ORGANIZATION ORGANIZATION NAME TITLE OFFICE PHONE CELL PHONE EMAIL United Church of Christ, Massachusetts Conference, Disaster Response Ministry United Church of Christ, Massachusetts Conference, Disaster Response Ministry United Methodist Church, New England Conference, Disaster Response Don Remick, Rev. James Tilbe Douglas Spanks Pastor; Associate Conference Minister 781-369-1218 N/A remickd@macucc.org Council of Churches, Fire Chaplain 774-696-4587 N/A jtilbe@comcast.net New England Conference Disaster Response Coordinator N/A 978-337-1502 dougfishboy67@verizon.net A.10

WEBSITES ALPHABETICAL BY ORGANIZATION ORGANIZATION WEBSITE All Hands Volunteers American Red Cross of Central & Western Massachusetts American Red Cross of Eastern Massachusetts AmeriCares Children's Disaster Services, Brethren Disaster Ministries Christian Reformed World Relief Committee Churches of Scientology Disaster Response Federal Emergency Management Agency Greater Boston Food Bank Lutheran Social Services of New England Mass 2-1-1 Massachusetts Emergency Management Agency Massachusetts Voluntary Organizations Active in Disaster National Voluntary Organizations Active in Disaster Salvation Army Southern Baptist Convention of New England State of Massachusetts Animal Response Team Inc. United Church of Christ, Massachusetts Conference, Disaster Response Ministry United Methodist Church, New England Conference, Disaster Response www.hands.org www.redcrosscwm.org www.bostonredcross.org www.americares.org www.childrensdisasterservices.org www.greenshirts.org www.scientology-boston.org www.fema.gov www.gbfb.org www.lssne.org www.mass211.org www.mass.gov/eops http://massvoad.org www.nvoad.org www.salvationarmy-ma.org www.bcne.net www.smart-mass.org www.macucc.org www.neumc.org A.11