RETIREMENT ACCOUNT ADVISER TECHNICAL GUIDE

RETIREMENT ACCOUNT ADVISER TECHNICAL GUIDE This information is for UK financial adviser use only and should not be distributed to or relied upon by any other person.

INTRODUCTION THE RETIREMENT ACCOUNT FROM SCOTTISH WIDOWS IS DESIGNED TO HELP YOU MEET EACH OF YOUR CLIENTS RETIREMENT PLANNING NEEDS. IT S A PERSONAL PENSION AND, WHEN YOUR CLIENTS NEED IT, A PERSONAL PENSION WITH A SELF-INVESTED OPTION. In designing the Retirement Account we consulted widely with both financial advisers and customers, and have brought together a number of retirement planning and income options under one product. This guide provides the information you need to know when recommending a Scottish Widows Retirement Account. This guide should be read in conjunction with other Retirement Account literature. If you have any further questions, please speak to your Scottish Widows Account Manager or, alternatively, visit our website www.scottishwidows.co.uk/ra 1

PAGE 3 RETIREMENT ACCOUNT THE FACTS ENTRY AGES RETIREMENT AGES PAGE 4 PAYMENTS RETIREMENT PLANNING PAGE 5 PENSION ENCASHMENTS RETIREMENT PLANNING PAGE 6 PAYMENTS RETIREMENT INCOME PAGE 7 INCOME WITHDRAWALS RETIREMENT INCOME PAGE 18 CHANGE TO ADVISER REMUNERATION BASIS PAGE 19 CONTROL ACCOUNT(S) PAGE 21 TRADING PAGE 22 DEATH BENEFITS COOLING-OFF INFORMATION PAGE 23 GLOSSARY PAGE 8 CHARGES SERVICE CHARGE PAGE 9 ADDITIONAL SERVICE CHARGE PAGE 10 INVESTMENT CHARGE(S) PAGE 12 ADVISER REMUNERATION PAGE 13 ADVISER CHARGE(S) PAGE 16 COMMISSION 2

RETIREMENT ACCOUNT THE FACTS It is a personal pension made up of two elements, Retirement Planning (RP) and Retirement Income (RI). It is possible to move assets from the Retirement Planning element to the Retirement Income element. This is known as designation. Each element has its own Control Account which is used to administer the Retirement Account. For example, certain charges and expenses are taken from the Control Account(s). Retirement Accounts set up before 6 April 2012 may also have former Protected Rights parts for Retirement Planning, Retirement Income or both, which also have their own Control Account. The investment range for the elements includes: Scottish Widows Pension Funds. Governed Investment Strategies and Premier Governed Investment Strategies (using Scottish Widows Pension Funds) for Retirement Planning only. Access to a wide range of funds via a Fund Supermarket. Any Fixed Term Cash Deposits we make available. A panel of Discretionary Fund Managers (DFM). Share Dealing. Commercial Property. Up to six payers are allowed on a Retirement Account: One customer. Two employers. Three others. Basic rate tax relief is applied immediately to your clients payments to the Retirement Planning element including any payments made on their behalf by other individuals. Higher or additional rate taxpayers can claim additional tax relief via their self-assessment tax return. Transfer payments and payments made by an employer won t receive basic rate tax relief. Tax rules can change. The charges applied to the Retirement Account are unbundled helping to make it easier for your clients to understand the costs. The comprehensive remuneration options are designed to meet your business model and allow choice and flexibility. An online service offers you access to illustrations and applications, as well as daily valuations and the ability to buy, sell and switch most investments. Your clients can also view their Retirement Account online. ENTRY AGES There is no minimum age for Retirement Planning. Retirement Income can generally be accessed from age 55. The maximum age at entry for Retirement Planning is 74 and 98 for Retirement Income. This must be at least one full year before your client s chosen retirement date. RETIREMENT AGES Your client must choose a retirement age at the beginning of the Retirement Account, although this can be changed at any time. The minimum retirement age is normally 55. The maximum retirement age your client can choose is 75 for Retirement Planning and 99 for Retirement Income. Please note: Scottish Widows annuities are only available to buy up to age 75, however, it may be possible to purchase an annuity after this by transferring to another provider. 3

PAYMENTS RETIREMENT PLANNING MINIMUM PAYMENTS NEW RETIREMENT ACCOUNTS The minimum payments into new Retirement Accounts, after any tax relief has been added, are: Payment Frequency Monthly 200 Yearly 2,400 Single 10,000 Transfer 10,000 Minimum Payment (Gross) Each minimum applies to the total payments from all payers who are making payments at the same time. Please see page 3 for the number of payers allowed. If there is more than one payer, each payer must pay a minimum of 10 per month, 120 per year, or 2,000 for single payments and transfers. For example, if three monthly payments are being made in respect of one client, each payer must pay at least 10 and the total of all three payments must be at least 200. Where a single payment and transfer payment are being made at the same time the minimum payment is a total of 10,000. Each payment must be at least 2,000. For example, if a client wants to make a single payment and transfer 9,000 from another pension policy, the minimum single payment would be 2,000. However, if the transfer payment was less, e.g. 5,000, then the minimum single payment would need to be 5,000. ADDITIONAL PAYMENTS TO EXISTING RETIREMENT ACCOUNTS The minimum additional payments into the Retirement Planning element for existing Retirement Accounts, after any tax relief has been added, are: Payment Frequency Monthly 50 Yearly 600 Single 2,000 Transfer 2,000 Minimum Payment (Gross) There is no minimum limit for automatic indexed increases to monthly or yearly payments. MAXIMUM PAYMENTS There is no maximum limit on the amount that can be invested in a Retirement Account. However, limits do apply to the amount of tax relief that your client can receive on payments into the Retirement Planning element. This is the greater of 100% of their relevant UK earnings or 3,600 (gross). We will refund payments made by a client, or by another individual on behalf of a client, which do not qualify for tax relief. You should ensure that your clients do not exceed their Annual Allowance for pension payments in any one year. If your client has taken a pension encashment (Uncrystallised Funds Pension Lump Sum) from any pension, or income from Flexible Access Drawdown, they will be subject to the Money Purchase Annual Allowance. This means that your client will only be entitled to obtain tax relief on contributions to all money purchase pensions up to 10,000, after which they will be subject to a tax charge. 4

MAXIMUM PAYMENTS CONTINUED A Lifetime Allowance, set by the Government, will apply to the total value of pension benefits that your clients can receive from all of their pension arrangements. Please note that tax rules can change and that the value of the tax advantages of a Retirement Account will depend on your client s circumstances. Your client s circumstances and tax rules may change in the future. Tax charges may apply if the Government s Annual Allowance, Money Purchase Annual Allowance or Lifetime Allowance is exceeded. PENSION ENCASHMENTS RETIREMENT PLANNING Your client can take pension encashment(s) (Uncrystallised Funds Pension Lump Sum) from the Retirement Planning element of their Account, subject to the following conditions: normally they must be age 55 or over, and they must have sufficient Lifetime Allowance. Your clients are ineligible for pension encashments if they have: either primary or enhanced protection with protected lump sum rights greater than 375,000, or a lifetime allowance enhancement factor and the available portion of their lump sum allowance is less than 25% of the proposed encashment. It isn t possible to give up primary protection but your clients can contact HMRC about giving up enhanced protection. PENSION ENCASHMENT OPTIONS There are two options for taking pension encashments: Partial Pension Encashment where part of the value of the Retirement Planning element is taken as a cash lump sum withdrawal; Full Pension Encashment where the full value of the Retirement Planning element is taken as a cash lump sum withdrawal. 25% of each encashment will be tax-free (regardless of whether your client has protected tax-free cash) and the remainder taxable. Following a full pension encashment we will close your client s Retirement Account if there is no remaining value in the Retirement Account. Restrictions will apply for Partial Pension Encashments. Please contact us for details. PAYMENT OF PENSION ENCASHMENTS Payments are made from the Retirement Planning Control Account(s) via BACs. You will need to ensure there is sufficient balance in each relevant Control Account or no payment will be made. Please see Control Account(s) on page 19 for details. TAX For all pension encashments, 25% of the value will be tax-free. The remainder of the value will be taxable as income in the tax year of payment. We will deduct tax using your client s PAYE tax code (or the PAYE Emergency Tax Code if HMRC has not told us your client s tax code). The tax deducted may not be the right amount due, when all of your client s income for the year is taken into account. After the following 5 April, HMRC will deal with any additional tax or refund due. If your client thinks they have paid too much tax, they can ask HMRC for a tax refund. 5

PAYMENTS RETIREMENT INCOME MOVING AMOUNTS INTO RETIREMENT INCOME Amounts can be moved into Retirement Income by: Designating funds from the Retirement Planning part(s) of a Retirement Account. Immediately vesting single contributions to the Retirement Account. Immediately vesting transfer payments from other pension arrangements. Making a drawdown to drawdown transfer from an existing income drawdown arrangement. MINIMUM PAYMENTS NEW RETIREMENT ACCOUNTS AND FIRST DESIGNATION The minimum payment is 10,000, provided that there is 30,000 in the Retirement Planning element before monies are designated to Retirement Income (before any tax-free lump sum). The 30,000 fund can be made up of: Funds built up in Retirement Planning, before being moved across to Retirement Income. Funds transferred, or single premium contributions into Retirement Planning, for partial or full immediate vesting to Retirement Income. For drawdown to drawdown transfers, the minimum payment to Retirement Income is 22,500. ADDITIONAL PAYMENTS OR DESIGNATIONS TO EXISTING RETIREMENT ACCOUNTS The minimum additional payment into the Retirement Income element is 2,000 (before any tax-free lump sum). The remaining balance in the Retirement Planning element, if lower, can also be made to Retirement Income. 6

INCOME WITHDRAWALS RETIREMENT INCOME TAX-FREE LUMP SUM For designations and immediate vesting, clients can normally choose to take up to 25% of the value as a tax-free lump sum. A higher amount may be available if your client has a protected tax-free cash entitlement. MINIMUM WITHDRAWAL No minimum limit tax-free cash can be taken and a zero income selected. You can ask us to change your client s level of income at any time. INCOME WITHDRAWAL BASIS Retirement Income elements set up before 6 April 2015 will be on a Capped Drawdown basis and Retirement Income elements set up on or after 6 April 2015 will be on a Flexible Access Drawdown basis. If your client is on Capped Drawdown, they can stay on this basis or choose to switch to Flexible Access Drawdown, but will not be able to switch back to Capped Drawdown at a later date. If your client asks to take an income higher than the maximum allowed under Capped Drawdown, they will switch to a Flexible Access Drawdown basis, but will not be able to switch back to Capped Drawdown at a later date. Transfers in on a Capped Drawdown basis can stay on Capped Drawdown. CAPPED DRAWDOWN Maximum yearly income limit of 150% of the basis amount determined by reference to Government Actuary s Department (GAD) tables. Income limits applicable for three years (or one year after age 75), or until a review is triggered if earlier. Certain events, such as an additional designation or an annuity purchase, will trigger a recalculation of the basis amount. FLEXIBLE ACCESS DRAWDOWN There is no restriction on the amount that your client can withdraw as income each year, up to the full value of the Retirement Income element of their Account. Income can be set up either as a percentage of fund value or as a fixed monetary amount. If income is based on a percentage of the fund value, the monetary amount quoted will only be valid until the next anniversary of the date the Income element of the Account was set up. At this point it will be recalculated on the Retirement Income fund value at that time, so the amount could change. If the Retirement Income element of your client s Retirement Account reduces to zero (and there is no remaining value in Retirement Planning and no regular premiums are being made), we will close the Account. The value of the Retirement Income element of the Account will change: each time an amount is moved into the Retirement Income element when an amount is used to buy an annuity when income is taken as the value of investments rise and fall when charges are deducted. PAYMENT OF INCOME Income can be paid on a monthly, quarterly, half-yearly or yearly basis. Ad hoc payments can also be made. The frequency and amount of income payments can be varied at any time. Payments are made from the Retirement Income Control Account(s) via BACS, net of tax using PAYE. There must be sufficient balance in each relevant Control Account or sufficient units in Scottish Widows Pension Funds to cover the income payments due. If not, a partial payment or no payment will be made. See Control Account(s) section on page 19 for more details. 7

CHARGES There are three main types of charge which apply to both the Retirement Planning and Retirement Income elements of the Retirement Account. These are: Service Charge(s) Investment charge(s) Adviser remuneration Monthly Charging Date There is a Monthly Charging Date on which we will deduct charges from the Control Account(s). The first charging date will be one month after the Start Date of the Retirement Account. The Start Date is: For single or transfer payments the date the payment is received. For regular payments (Retirement Planning only) the date we process all the relevant paperwork. Where more than one type of payment is being made, for example a single payment and a regular payment at the same time, the Start Date will be the earliest of the dates described above. Service Charge rate table The table directly below shows the standard rates that apply for new Retirement Account applications. Total value of Retirement Account From To less than Service Charge (per year) 0 30k 0.70% 30k 500k 0.30% 500k 1million 0.20% 1 million and above 0.15% If the total value of a client s Retirement Account moves from one tier to another, so will the rate of the Service Charge. For example, if the value of a Retirement Account increases from 29,000 to 31,000, the rate of the Service Charge will decrease from 0.70% to 0.30%. However, if the value of the Retirement Account decreases from 510,000 to 490,000, the rate of the Service Charge will increase from 0.20% to 0.30%. There is no change to the Monthly Charging Date on designating existing assets. SERVICE CHARGE For setting up and managing your client s Retirement Account, Scottish Widows will deduct a Service Charge from the Retirement Account. The charge is calculated as a percentage of the total value of all assets (Retirement Planning and Retirement Income) and the percentage can reduce as this value increases and increase if the value reduces. Please see the table for more details. The Service Charge will be split proportionally between each Control Account, and will be deducted on the Monthly Charging Date. The first Service Charge will be deducted one month after the Retirement Account Start Date. 8

ADDITIONAL SERVICE CHARGE (only applies to Retirement Accounts set up after 6 April 2015) An Additional Service Charge will also apply to the Retirement Income element of your client s Account. The charge is calculated based on the value of the assets in the Retirement Income element only, and the percentage can reduce as the value of the Retirement Income element increases and increase as the value reduces.* Please see the table for more details. The Additional Service Charge will be deducted from the Retirement Income Control Account on the Monthly Charging Date. The first Additional Service Charge will be deducted on the first Monthly Charging Date after funds are moved into Retirement Income. Additional Service Charge rate table The table directly below shows the standard rates that apply for new Retirement Account applications. Value of Retirement Income element only From To less than 0 30k 0.20% 30k 50k 0.10% 50k 70k 0.07% 70k and above 0.05% Additional Service Charge (per year) If the value of the Retirement Income element of your client s Retirement Account moves from one tier to another, so will the rate of the Additional Service Charge. For example, if the value of the Retirement Income element increases from 29,000 to 31,000, the rate of the Additional Service Charge will decrease from 0.20% to 0.10%. However, if the value of the Retirement Income element decreases from 51,000 to 49,000, the rate of the Additional Service Charge will increase from 0.07% to 0.10%. SERVICE CHARGE AND ADDITIONAL SERVICE CHARGE EXAMPLE Nigel is recommended a Scottish Widows Retirement Account by his financial adviser. He decides to invest 70,000 into the Retirement Account and immediately designates 50,000 taking full 25% tax-free cash and an income of 13,000 a year in advance and an ad hoc payment of 10,000. The full amount in the Retirement Account (Retirement Planning and Retirement Income elements) at the end of day one is: 70,000-12,500 tax-free cash - 13,000 first annual income payment - 10,000 ad hoc income payment = 34,500. The amount in the Retirement Income only element is: 50,000-12,500 tax-free cash - 13,000 first annual income payment - 10,000 ad hoc income payment = 14,500. Assuming no growth and no Adviser Payment Charges in the first month, the service charge (Service Charge + Additional Service Charge) applied would be: 1/12 x 0.3% x 34,500 = 8.63 plus 1/12 x 0.2% x 14,500 = 2.42 i.e. 11.05 *Please note, mortgage amounts in respect of Commercial Property are excluded from the calculations to determine the Service Charge and Additional Service Charge. 9

INVESTMENT CHARGE(S) The investment charge(s) can include charges made by Fund Managers, the Discretionary Fund Managers, the Share Dealing provider and the Scottish Widows Property Management Charge. Other charges and expenses can apply for example, professional fees and certain third party administration costs. Investment charge(s) are dependent on the type of investment(s) chosen. For further details, please refer to the following documents: Scottish Widows Pension Funds The Retirement Account, Scottish Widows Pension Fund Charges (45422). Governed Investment Strategies Governed Investment Strategy Adviser Guide (49970). Premier Governed Investment Strategies Premier Lifestyling Options Guide (55119) Supermarket Funds The Retirement Account, Fund Supermarket List and Charges (19145) Fixed Term Cash Deposits The Retirement Account Fixed Term Cash Deposit Guide (48856). Discretionary Fund Management Scottish Widows Discretionary Fund Manager documents. Share Dealing The Retirement Account Share Dealing Guide (47937). Commercial Property The Retirement Account, Commercial Property Administration Guide (22926). The range of investments available and investment charges can change. A personal illustration will provide an indication of the investment charges that can apply to your client s Retirement Account. Switching Scottish Widows will not normally make any charge for changing investments, whether switching between investment funds, or moving between different asset classes. Costs may, however, be incurred in the sale or purchase of certain investments. Scottish Widows Pension Funds Some of the Scottish Widows Pension Funds are managed by a subsidiary of Aberdeen Asset Management plc. and some are managed by other fund managers. Each fund is made up of units, which are like shares of the fund. The price of one unit in each fund depends on the value of the investments and the number of units in the fund. There is no initial charge under the Scottish Widows Pension Funds. A Fund Management Charge will be taken directly from the funds selected, and is allowed for in the fund pricing. Governed Investment Strategies As part of our Scottish Widows Pension Funds offering, your clients can choose from a range of Governed Investment Strategies, which gradually move the Retirement Account into lower risk investments as clients approach their selected retirement date. At five years from this date, the chosen strategy will automatically adjust so that the Retirement Account is invested in one of three ways, depending on whether clients want to purchase an annuity, keep their funds invested (including taking income drawdown), or take a cash lump sum. We also offer Premier Governed Investment Strategies which are slightly more expensive but aim to provide better potential returns for broadly the same level of volatility. Governed Investment Strategies and Premier Governed Investment Strategies are available for Retirement Planning only. Supermarket Funds The funds available via the Fund Supermarket include Unit Trusts, Open Ended Investment Companies (OEICs) and Societes d Investissement a Capital Variable (SICAVs). Each fund is made up of units or shares. The price of one unit or share in each fund depends on the value of the investments and the number of units or shares in it. 10

No initial charges apply to the selection of funds that Scottish Widows makes available. A fund management charge will be taken directly from the funds selected, and is allowed for in the fund pricing. There is also a Fund Supermarket Platform Charge, which is deducted monthly by cancelling units or shares and is based on the total value your client s Account holds in these funds. If the Account is invested in more than one Supermarket fund, the Fund Supermarket Platform Charge will be deducted from the fund in which your client has the highest value invested at the charge date. Please refer to Fund Supermarket List and Charges (19145) for the charges that apply to funds currently available. Fixed Term Cash Deposits Fixed Term Cash Deposits aim to provide an alternative to cash funds and may be suitable for those who are riskaverse or who wish to avoid short term market volatility. Share dealing The share dealing facility will allow your clients to invest in securities traded on an HMRC (HM Revenue & Customs) recognised stock exchange. These include: Company shares and bonds. Government, public and local authority bonds. Exchange Traded Funds listed on the London Stock Exchange, or on the official list of a competent authority in another European Economic Area (EEA) state. Investment Trusts including Real Estate Investment Trusts. Please refer to The Retirement Account Share Dealing Guide (47937) for details of the type and value of charges that can apply. Each Fixed Term Cash Deposit will be available for investment during its Offer Period and will: aim to protect the value of your investment, allow you to benefit from competitive terms negotiated with deposit-takers, and offer a fixed rate of interest on amounts invested to the Investment End Date. Please refer to The Retirement Account Fixed Term Cash Deposit Guide (48856) for the type and value of charges that can apply. Discretionary Fund Management The Retirement Account offers access to a panel of Discretionary Fund Managers. A Discretionary Fund Manager will construct an investment portfolio specific to your client s requirements from a range of permitted investments. More than one Discretionary Fund Manager (DFM) can be selected at any time. Investments are made via a privately managed fund. Charges will be taken by the Discretionary Fund Manager from the sums and assets they hold. This will be allowed for in the valuation of your client s DFM portfolio. For details of the type and value of charges that can apply, please refer to the relevant Scottish Widows Discretionary Fund Manager documents. 11

Commercial Property UK Commercial Property can be purchased in full by the Retirement Planning or Retirement Income elements of a Retirement Account, subject to a minimum property value of 100,000. It is not possible to purchase a Commercial Property using a combination of both Retirement Planning and Retirement Income. However, if the Commercial Property is held within Retirement Planning, your client could designate their Commercial Property in part, or in full to Retirement Income. Please note that only one Commercial Property is allowed in the Retirement Account at any one time. Commercial Property can be purchased any time before your client s 65th birthday, provided there is at least ten years until their chosen retirement date at the date of purchase. We will not normally allow a purchase after reaching age 65. Scottish Widows has appointed a third party administrator, Curtis Banks, to oversee the purchase process and the ongoing property administration. The Commercial Property investment will consist of up to three components: the property, the mortgage (if applicable) and the property cash account. You will be able to see a consolidated valuation of these online at www.scottishwidows.co.uk/ra Up to 50% of the total value of the Retirement Account can be borrowed to facilitate a property purchase, subject to the mortgage not exceeding a maximum of 75% of the value of the property to be bought. Lenders may impose their own limits. The property cash account will receive any rental payments which the property generates, and will be used to fund any mortgage payments and other costs arising in relation to the property. In all cases the property cash account must hold a minimum balance. In addition to the Service Charge(s), Scottish Widows will deduct a percentage-based Property Management Charge from the relevant Control Account(s) on the monthly Charging Date following the purchase of the property. It is based on the gross value of the property. The Property Management Charge covers certain purchase and ongoing administration costs. The following scale applies: Property Value From To less than 0 100k 1.25% 100k 150k 0.80% 150k 200k 0.60% 200k 250k 0.45% 250k 300k 0.35% 300k 500k 0.25% 500k 750k 0.15% 750k and above 0.10% Property Management Charge (per year) Other charges and expenses will apply in relation to buying, selling and administrating Commercial Property. For example, legal expenses, surveyor charges and the cost of valuations. We will have the property valued immediately prior to purchase, and normally yearly thereafter. Scottish Widows can require the property to be formally revalued at any time. Commercial Property investments will be made via a privately managed fund. Please refer to The Retirement Account Commercial Property Administration Guide (22926) for further details. ADVISER REMUNERATION Adviser remuneration is intended to cover the cost of any advice and/or services that you provide to your client in relation to their Retirement Account. In line with the Retail Distribution Review, whether we deduct Adviser Charges or Commission will depend on when your client s Retirement Account was set up and whether advice was given. Each of the two Retirement Account elements (Retirement Planning and Retirement Income) is independent and can be set-up on a different basis (e.g. Retirement Planning could be on a Commission basis and Retirement Income on Adviser Charges). Please see page 18 for details on changing the remuneration basis. 12

ADVISER CHARGE(S) Adviser Charge(s) can be paid when you have given your client either independent or restricted advice, and must be agreed between you and your client. Illustrations will be required for any new Adviser Charge(s) or increases to existing Adviser Charge(s) so that your client can see the impact on their projected Retirement Account value. Once we have received your client s consent to the Adviser Charge(s) on the appropriate form, we can facilitate the payment. Adviser Charge options Initial Adviser Charge Ongoing Adviser Charge(s) (at element level) Percentage of Account Fixed Monetary Amount One-off Adviser Charge Initial Adviser Charge For single contributions and transfer payments, the charge is deducted immediately from contributions made to the Retirement Account. For regular contributions, the charge will be taken either monthly or yearly, to match the contribution frequency. We will spread the Initial Adviser Charge by limiting the amount we pay you to 50% of each regular contribution, until the charge is paid in full. This limit allows us to deduct any Fixed Monetary Amount Ongoing Adviser Charges, from the Control Account(s), that you may have agreed with your client at the same time (please see page 14, example 1). Where the illustration shows multiple payers of the same contribution type, any Initial Adviser Charge will be apportioned across that contribution type (please see page 15, example 2). For payments designated to Retirement Income, any Initial Adviser Charge(s) are deducted from the designated amount after the payment of any tax-free lump sum. Ongoing Adviser Charge(s) Percentage of Account This is taken as a percentage of the total value of all the assets held within an element of your client s Retirement Account (different percentages can apply to each element). It can be deducted monthly or yearly in arrears. It will be deducted on the charging date, for the lifetime of the Account. Fixed Monetary Amount This can be set up for a fixed number of payments or for the lifetime of the Account. It can be paid monthly or yearly in arrears. It is possible to have multiple Fixed Monetary Amount charges on the same element (for example, you can have 5 per month for the lifetime of the Account plus 100 per year for the first five years). If multiple yearly charges exist, each charge can have its own anniversary when the charge is deducted. For new business, Percentage of Account and/or Fixed Monetary Amount Ongoing Adviser Charges can be selected. One-off (Ad hoc) Adviser Charge You might agree a One-off Adviser Charge with your client for additional advice that falls outside the services that you have already agreed in respect of the Retirement Account. You should request an illustration from us so that your client can see the impact of the additional charge and they must sign and return the consent form. Changes to Adviser Charges A Percentage of Account and/or a Fixed Monetary Amount Ongoing Adviser Charge can be added, removed or changed during the term of the Retirement Account. You should request an illustration from us so that your client can see the impact of the change and they must sign and return the consent from. A One-off Adviser Charge can also be added. 13

ADVISER CHARGE EXAMPLES Example 1 Regular contributions with an Initial Adviser Charge and a Fixed Monetary Amount Ongoing Adviser Charge You set up a Retirement Account for your client with a 500 per month gross ( 400 per month net) regular premium. You agree to an Initial Adviser Charge of 1,100 for setting up the Retirement Account and a 20 per month Fixed Monetary Amount Ongoing Adviser Charge for ongoing services. 500 per month is paid into your client s Control Account, 250 of which is deducted and paid to you as an Initial Adviser Charge. The remaining 250 is invested according to your client s investment instructions. At the end of the month, on the charging date, 20 will be deducted from the Control Account to pay you the first Fixed Monetary Amount Ongoing Adviser Charge. Each following month, 250 will be deducted from the regular payment(s) until the Initial Adviser Charge is paid in full. An additional 20 will also be deducted from the Control Account on each monthly charging date to cover the Fixed Monetary Amount Ongoing Adviser Charge. Month Amount paid in by client Tax relief Total paid in Initial Adviser Charge amount paid to adviser Fixed Monetary Amount Ongoing Adviser Charge paid to adviser 1 400 100 500 250 20 2 400 100 500 250 20 3 400 100 500 250 20 4 400 100 500 250 20 5 400 100 500 100 20 6 400 100 500 20 7 400 100 500 20 8 400 100 500 20 9 400 100 500 20 10 400 100 500 20 14

Example 2 Initial Adviser Charge where there are multiple payers of the same contribution type John is setting-up and paying a single contribution of 8,000 and a regular contribution of 200 per month into his new Retirement Account. His employer has also agreed to pay a 4,000 single contribution, and his wife another 4,000 single contribution into the same Retirement Account at the same time. John agreed with his adviser to pay an Initial Adviser Charge of 2,000, split 1,000 from the regular contributions and 1,000 from the singles. We will therefore apportion 1,000 of the Initial Adviser Charge across the three single premiums, taking 500 from John s single contribution, 250 from his employer s contribution and 250 from his wife s contribution. If any of these contributions are not received, we will not facilitate payment for that part of the Initial Adviser Charge. Example 3 Drawdown transfer with Initial Adviser Charge and Ongoing Adviser Charges (Percentage of Account and Fixed Monetary Amount) You transfer your client s existing drawdown plan with a value of 150,000 into a new Retirement Account. You agree to take an Initial Adviser Charge of 3,000 for the initial advice. For ongoing services you also agree to take a 50 per month Fixed Monetary Amount Ongoing Adviser Charge for 24 months, and a 0.5% (per annum) Percentage of Account Ongoing Adviser Charge to be paid monthly for the lifetime of the Account. 150,000 is transferred into the Retirement Income Control Account. 3,000 is deducted from the Retirement Income Control Account and paid to you as an Initial Adviser Charge. 147,000 is invested according to your client s investment instructions. Assuming the value remains the same, a Percentage of Account Ongoing Adviser Charge of 61.25 ( 147,000 x 0.5%/12) and a Fixed Monetary Amount Ongoing Adviser Charge of 50 are deducted from the Control Account and paid to you at the first Monthly Charging Date. The Percentage of Account Ongoing Adviser Charge will continue to be deducted from the Control Account and paid to you for the lifetime of the Account. The Fixed Monetary Amount Ongoing Adviser Charge of 50 will stop after 24 months. 15

COMMISSION Commission can be paid when you have provided a service to your client but have not given them advice. Please note that our personalised correspondence will refer to Commission as an Adviser Payment Charge. However, the term Adviser Payment Charge is also used in the policy provisions, schedules, and endorsements to cover both Adviser Charges and Commission. Commission options Scaled Commission Fund Based Commission Commission details Scaled Commission regular payments to Retirement Planning Scaled Commission single and transfer payments to Retirement Planning and payments to Retirement Income Fund-based Commission Commission limits 0 50% (in steps of 0.01%) of the regular payments made in the first year 0 8% (in steps of 0.01%) 0 1% pa paid monthly or yearly Claw-back Term Between 1 and 5 years (in whole years), chosen by adviser Between 1 and 5 years (in whole years), chosen by adviser Not applicable Scaled Commission This is paid to you immediately and then recovered each month from your client s Retirement Account, over an agreed period known as the Claw-back Term (please see example 2, on page 17). Claw-back Term for Scaled Commission The Claw-back Term can be any number of whole years between one and five. This will be reduced where the term to the chosen retirement age is less than five years, subject to a minimum term of one year. Claw-back will be triggered in the following circumstances: Any transfer to another pension provider before the end of the Claw-back Term. Any transfer to another Scottish Widows pension policy before the end of the Claw-back Term. Any reduction in regular payments to the client s Retirement Planning element of the Retirement Account during the Claw-back Term. Any pension benefits being taken before the end of the Claw-back Term. Designation (either full or partial) of funds to Retirement Income. This triggers claw-back on the Retirement Planning element, if the designation takes place within the Claw-back Term. Claw-back is applied to each payment made to the Retirement Account that is still within the Claw-back Term. Claw-back will not be triggered on death of the Retirement Account holder, or a change of chosen retirement date (except where pension benefits are taken, or designated at a date which falls within the Claw-back Term). Adviser payments will be clawed-back from the adviser to whom the original Scaled Commission was paid. 16

For part claims, claw-back will apply pro rata across all payments to the Retirement Account still within their Claw-back Term. For regular payment reductions, claw-back will apply first to the latest payments to the Retirement Account in their Clawback Term. The Claw-back Term will cease on funds that are fully designated. If benefits are partially designated, the Claw-back Term will continue for the balance of the original period. The Scaled Commission will be reduced accordingly. There are a number of factors which can change the claw-back calculation. Please contact your Scottish Widows Account Manager for further details. Fund Based Commission This is taken as a percentage of the total value of all the assets held within an element of your client s Retirement Account (different percentages can apply to each element). It can be deducted monthly or yearly in arrears. It will be deducted on the charging date, for the lifetime of the Account. Changes to Commission Once chosen, the Fund Based Commission percentage cannot be increased but it is possible to decrease and remove it. Please speak to your Scottish Widows Account Manager for further details. Commission examples Example 1 Scaled Commission A client wants to make regular payments of 1,000 a month. The client agrees to the adviser receiving 6,000 Commission for the services they ve provided in setting up the Retirement Account (equivalent to 50% of first year s payments). The adviser chooses a Claw-back Term of four years (48 months). 1,000 is placed in the Retirement Planning Control Account each month awaiting investment instructions. 6,000 is paid to the adviser by Scottish Widows on commencement. The deduction to cover the Commission payment will be 6,000/4/12 = 125.00 per month. 125.00 per month starts to be deducted from the Retirement Planning Control Account with effect from the next Charging Date for four years. Example 2 Claw-back A client wants to take pension benefits from part of their Retirement Account. The total value of their Retirement Account is 250,000. 62,500 is settled to provide pension benefits. At the time of taking their pension benefits, a single payment of 25,000 is within its Claw-back Term of three years (36 months). The adviser received a payment of 1,250 for that single payment. There are eight monthly Commission payments remaining. Claw-back will be 1,250 x 8/36 x 62,500/ 250,000 x 1 = 69.44 17

CHANGE TO ADVISER REMUNERATION BASIS Each Retirement Account element can be set-up on a different basis (e.g. Retirement Planning could be paying Commission and Retirement Income could be paying Adviser Charges). With client consent, however, it is possible to convert a Commission-paying element to an Adviser Charge-paying one if you want to be remunerated for any advice you have given on, for example, an increment. This consent will be requested on the increment application or charge change form. Where Fund Based Commission is currently being paid, we will require specific consent to convert this to a Percentage of Account Ongoing Adviser Charge. Once this conversion has taken place no further Commission can be paid for services in relation to that element. It is not possible to convert an Adviser Charge-paying element to a Commission-paying one and any new Adviser Charge(s) can only be deducted with client consent, and if advice has been given, or ongoing services are to be provided. 18

CONTROL ACCOUNT(S) The Control Account(s) act as a clearing and transactional account for all payments made to and from a Retirement Account. Please refer to the diagram on page 20 for a typical example of the payments made to and from a Control Account. If a Control Account has a positive balance it can receive positive balance adjustments. You can contact us for the current rate or go to www.scottishwidows.co.uk The Service Charge(s), Adviser Charge(s) or Commission, and certain investment-related charges and expenses are deducted from the Control Account(s). Please refer to page 8 for further details on charges. If the Control Account balance is insufficient and the Retirement Account is invested in any Scottish Widows Pension Funds (even if the Account holds other investments), we ll automatically sell units proportionately from the Scottish Widows Pension Funds held to cover the charges and/or income. Alternatively, to ensure that a sufficient balance in the Control Account is maintained, you can contact us to arrange a regular disinvestment from specified Scottish Widows Pension Funds. We will not automatically sell other types of investments to cover charges and/or income. If, at any time, the balance of a Control Account and the units available in Scottish Widows Pension Funds are insufficient to meet the Service Charge(s), any Commission, and any investment-related charges, these charges will become a Deferred Charge. Please see the Deferred Charge section opposite for more details. Please note that a Deferred Charge will not be applied to cover Adviser Charges. If your client wishes to make a pension encashment, you need to ensure that there is a sufficient balance in the relevant Retirement Planning Control Account to cover this in full. We will not automatically sell units from any Scottish Widows Pension Funds held or make any payment and a Deferred Charge will not be applied. If your client wishes to take an income, a sufficient balance in each Retirement Income Control Account or sufficient units in Scottish Widows Pension Funds will need to be maintained in Retirement Income to meet the value of the payments due. A Deferred Charge will not be applied to cover income and this may result in a partial or non payment. ADVISER CHARGES AND THE CONTROL ACCOUNT Where former Protected Rights and non Protected Rights Control Accounts exist within the element, any Ongoing Adviser Charge will be automatically taken across the two Control Accounts, provided there is sufficient balance. Where possible, this will be taken proportionally, depending on the relative balances of each Control Account. Where we are unable to deduct an Adviser Charge in full, that instance of the charge won t be paid, not even in part. If an Adviser Charge fails, a letter will be sent to you and your client explaining this. The failed charge will not be carried forward to the next charging date. DEFERRED CHARGE Each day a Deferred Charge cannot be collected, we will increase its amount by a percentage of the Deferred Charge. You can contact us for the current rate or go to www.scottishwidows.co.uk A Deferred Charge can be settled by selling investments held under the relevant Retirement Account element, with the proceeds paid to the relevant Control Account. Alternatively, where possible, a single payment or transfer payment may be paid to the Control Account to settle a Deferred Charge. Regular payments, in respect of Retirement Planning, will not be automatically used to settle a Deferred Charge, but can be redirected by your client to the Control Account for this purpose. If a part or total claim is requested, any Deferred Charge will be settled from the proceeds of disinvestments before any benefits or income payments are paid out. We will write to you and your client if a Deferred Charge occurs. 19

TYPICAL TRANSACTIONS OF A CONTROL ACCOUNT: Money in Client payments (RP only) Payments made by another individual on behalf of a client (third party payments) (RP only) Employer payments (RP only) Drawdown to drawdown transfer (RI only) Other transfers (RP only) Designation of funds to Retirement Income from Retirement Planning Tax relief on client and third party payments (RP only) Proceeds from the sale of assets Positive balance adjustments Money out Service Charge Additional Service Charge (RI only) Adviser Charge(s) / Commission Property Management Charge Settlement of a Deferred Charge Purchase of assets Transfer out Partial or full pension encashments (RP only) Tax-free lump sum Income payments (RI only) Designation of funds from Retirement Planning to Retirement Income 20

TRADING SCOTTISH WIDOWS PENSION FUNDS If a request to buy or sell units is received by us before midday, the trade will normally be subject to the following day s unit prices. Requests received after midday will normally be subject to the unit prices applying two days in the future. Switches between Scottish Widows Pension Funds are carried out as simultaneous transactions, involving both sell and buy trades. The trades are subject to the pricing rules described above. FUND SUPERMARKET If a trade request is received online, the request will normally be passed to the Fund Supermarket provider in real-time, who will aim to have the trade completed at the price determined at the next available pricing point. Where a request is submitted on paper, we will try to pass the request to the Fund Supermarket provider in time for the next available pricing point. On receipt of the request, the Fund Supermarket provider will aim to complete the trade at the price determined at the next pricing point. Switches involve both a sell and a buy trade. The sell trade will be priced as described above. The buy trade will normally be priced at the next available pricing point following the completion of the sell trade. Switches between Fidelity Funds with the same pricing point will be processed simultaneously. Please note that pricing points may vary according to the funds being traded. FIXED TERM CASH DEPOSITS Each Fixed Term Cash Deposit that we make available will have an Offer Period during which your client can ask you to invest. There must be sufficient funds available in the relevant Control Account on the day the request is made. At the Investment Start Date, provided there are still sufficient funds available in the Control Account, we ll invest the requested amount in the Fixed Term Cash Deposit. At the Investment End Date, we ll arrange to switch the value of your Fixed Term Cash Deposit investment, including the interest earned, back to the Control Account. The proceeds will be available in the Control Account on the working day following the Investment End Date. DISCRETIONARY FUND MANAGEMENT We will aim to transfer money to the Discretionary Fund Manager on the date of receipt of an instruction. The timing of disinvestments from DFM assets to the Control Account(s) will generally be dependent on the liquidity of the DFM portfolio. SHARE DEALING Before trading can commence, you must move sufficient funds into the Share dealing account. Trading is available both online and by telephone. You will be quoted a price for the transaction, which can then be agreed and carried out in real time. Processed trades will be confirmed and contract notes issued subsequently. There is more information about Share dealing in The Retirement Account Share Dealing Guide (47937). COMMERCIAL PROPERTY We will aim to transfer money to the third party administrator, Curtis Banks, on the date of receipt of an instruction. Typically, a property purchase can take anything from 8 12 weeks to complete. However, there is no guarantee a purchase will take place in these timescales. The timing of disinvestments to the Control Account(s) depends on the nature and size of the request, the amount of available cash and, if necessary, the time taken to sell the property. Any payments received for which we have not received an investment instruction will be held in the relevant Control Account(s). 21

DEATH BENEFITS If your client dies, the value of their Retirement Account can be used to provide benefits, as follows: If they die before age 75: Lump sum any nominated beneficiary can take the value of the fund as a tax-free lump sum. Income Drawdown any nominated beneficiary can take the value of the fund through income drawdown. The income will be tax-free. Annuity your client s spouse or any other dependant can use the value of the fund to buy an annuity. The income taken from that annuity will be tax-free. If they die on or after age 75: Lump sum any nominated beneficiary can take the value of the fund as a lump sum. This will usually be taxed at 45% (tax year 2015-16) and, if Government proposals are implemented, at their marginal rate of income tax if the lump sum is paid after that. Income Drawdown any nominated beneficiary can take the value of the fund through income drawdown. The income will normally be taxed at their marginal rate of income tax. Annuity your client s spouse or any other dependant can use the value of the fund to buy an annuity. The income taken from that annuity will normally be taxed at their marginal rate of income tax. Where the lump sum option is applicable, there is no tax charge if it is paid to a charity nominated by a client. If a Retirement Account is arranged under an individual trust, we will pay any lump sum death benefit to the trustees. Some investments may take longer to sell than others, and we may therefore pay the death benefits in stages. No inheritance tax will normally be payable on the value of the Account because we will choose the beneficiary, taking into account any nomination your client makes. A dependant or beneficiary can transfer the remaining value to another provider and take income drawdown or buy an annuity on the open market. Accidental Death Benefit Retirement Planning only If your client dies as a direct result of an accident before their Retirement Account has been running for five years, the amount we will pay will be the greater of 120% of the total payments received, or the value of the investments on the date that we receive notification of death. Please note that Accidental Death Benefit does not apply to Retirement Income. No charge is made for the Accidental Death Benefit. COOLING-OFF Your client can change their mind within 30 days of receiving their cancellation notice. For elements on an Adviser Charge basis, we ll return all payments less any Initial Adviser Charges already paid to you and, for single and transfer payments, any fall in their value. For elements set up on a Commission basis, we ll return all payments less, for single and transfer payments, any fall in their value. INFORMATION The information in this guide is based on Scottish Widows understanding of current tax rules and pension legislation. These may change in the future. Charges, terms and limits may change. Full terms and conditions are available on request. For up to date information and literature supporting the Retirement Account, visit www.scottishwidows.co.uk/ra 22

GLOSSARY Term Accidental Death Benefit Additional Service Charge Adviser Charge(s) Capped Drawdown Claw-back Term Commission Control Account(s) Deferred Charge Designate Elements Fixed Monetary Amount Ongoing Adviser Charge Flexible Access Drawdown Full Pension Encashment Description The payment made by Scottish Widows if a client dies as a direct result of an accident before their Retirement Account has been running for five years. This is based on the parts within Retirement Planning and will be the higher of 120% of the total payments received into the part, or the realisable value of the part. Only applies to Retirement Accounts set up on or after 6 April 2015. A monthly charge to the Retirement Income element of your client s Account. This charge is based on the value of the assets held in Retirement Income only. Agreed between you and your client and facilitated by Scottish Widows. Paid when you have given your client either independent or restricted advice. Drawdown where there are limits set by the Government on the amount of income your client can take each year. The agreed period over which Scaled Commission is paid to you and recovered each month from your client s Retirement Account. Paid when you have provided a service to your client but have not given them advice. Our personalised correspondence will refer to Commission as an Adviser Payment Charge. However, the term Adviser Payment Charge is also used in the policy provisions, schedules, and endorsements to cover both Adviser Charges and Commission. The Control Account acts as a clearing and transactional account, for example for all payments made to and from a Retirement Account. The Retirement Account can have up to four Control Accounts if it was set up before 6 April 2012, and up to two Control Accounts if it was set up from 6 April 2012 onwards. A Deferred Charge occurs where Scottish Widows is unable to deduct any Scottish Widows charges, Commission, or certain investment related charges due from a Control Account because there is an insufficient balance. A Deferred Charge will not apply if we are unable to deduct any Adviser Charges. To move assets from Retirement Planning to Retirement Income. The Retirement Account can have up to two elements: Retirement Planning and/or Retirement Income. Set up for a fixed number of years or for the lifetime of the Retirement Account element, and paid monthly or yearly in arrears. Drawdown where there is no restriction on the amount that your client can take as income each year, up to the full value of the Retirement Income element of their Account. Where the full value of the Retirement Planning element is taken as a cash lump sum withdrawal. 25% will be tax-free and the remainder taxable. Pension encashment is also known as Uncrystallised Funds Pension Lump Sum (UFPLS). 23

Term Fund Based Commission Immediate Vesting Transfer Initial Adviser Charge Investment Charge Monthly Charging Date One-off Adviser Charge Ongoing Adviser Charge(s) Partial designation Partial Pension Encashment Percentage of Account Ongoing Adviser Charge Positive balance adjustments Property Management Charge Scaled Commission Service Charge Description Taken as a percentage of the total value of all assets held within a Retirement Account element. Deducted monthly or yearly in arrears, for the lifetime of the Retirement Account element. Uncrystallised pension funds transferred to the Retirement Planning element before a full or partial designation to the Retirement Income element is made. Deducted from contributions, and paid for advice and services received in setting up a new Retirement Account or making an increment to an existing one. Charges made by Fund Managers, the Discretionary Fund Managers, the Scottish Widows Property Management Charge and any Share Dealing provider charges. The date from which Scottish Widows deducts certain charges from the Control Account(s). An ad hoc charge, paid for any additional advice that falls outside the services that you have already agreed in respect of your client s Retirement Account. Deducted from the Control Account(s) and paid for ongoing advice and services received during the lifetime of the Retirement Account. Taken as a percentage of the Retirement Account element or as a fixed monetary amount. To move a partial Retirement Planning part to the relevant Retirement Income part. Where part of the value of the Retirement Planning element is taken as a cash lump sum withdrawal. 25% will be tax-free and the remainder taxable. Pension encashment is also known as an Uncrystallised Funds Pension Lump Sum (UFPLS). Taken as a percentage of the total value of all assets held within a Retirement Account element. Deducted monthly or yearly in arrears, for the lifetime of the Retirement Account element. A positive adjustment on the Control Account(s). Covers certain purchase and ongoing administration costs of a Commercial Property. Paid to you immediately and then recovered each month from your client s Retirement Account over the Claw-back Term. A monthly charge to the Retirement Account for setting up and managing your client s Retirement Account. This charge is based on the value of assets held in both Retirement Planning and Retirement Income. 24

This information is for UK financial adviser use only and should not be distributed to or relied upon by any other person. Scottish Widows Limited. Registered in England and Wales No. 3196171. Registered office in the United Kingdom at 25 Gresham Street, London EC2V 7HN. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 181655. 45981 12/15