Social Media Management and Digital Marketing Services



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Social Media Management and Digital Marketing Services

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SECURITIES AND EXCHANGE COMMISSION OF PAKISTAN No. T# 23/15-16 Invitation to Bid The Securities and Exchange Commission of Pakistan (SECP), setup in pursuance of the Securities and Exchange Commission of Pakistan Act, 1997 is an apex regulatory authority mandated to regulate and supervise the Pakistani securities markets, corporate sector, insurance industry and non-banking financial sector etc. The Securities & Exchange Commission of Pakistan invites sealed bids from suppliers registered with Income Tax and Sales Tax Departments for: Social Media Management and Digital Marketing Services Bidding documents containing detailed terms and conditions, method of procurement, procedure for submission of bids, bid security, bid validity, opening of bid, evaluation criteria, clarification/rejection of bids etc. against above requirement(s) is/are available for the interested bidders from the undersigned and can also be downloaded from www.secp.gov.pk/procurement.asp free of cost. The bids prepared in accordance with the instructions in the bidding documents, must reach undersigned on or before June 01, 2016 at 1500 Hrs and will be opened on the same day at 1530Hrs. M. Ubaidullah Khalid Asst. Director (Admin) 4th Floor, NICL Building, 63 Jinnah Avenue, Islamabad Tel: 9207091-4 Ext 444 Email: ubaidullah.khalid@secp.gov.pk 1

Terms and Conditions for Bids and Bidders 1. Tender Identification Number: TENDER # 23 / 15-16 2. The Procurement Agency is: Securities and Exchange Commission of Pakistan 4th Floor, NICL Building, 63 Jinnah Avenue, Blue Area, Islamabad. 3. The Securities and Exchange Commission of Pakistan (SECP), setup in pursuance of the Securities and Exchange Commission of Pakistan Act, 1997 is an apex regulatory authority mandated to regulate and supervise the Pakistani securities markets, corporate sector, insurance industry and non-banking financial sector etc. 4. The Securities and Exchange Commission of Pakistan invites sealed bids from the principal s authorized dealers/distributors/partners/resellers based in Pakistan and having offices in all major cities of Pakistan and registered with sales tax department, having national tax number (NTN) for through Social Media Management and Digital Marketing Services SINGLE STAGE TWO ENVELOP METHOD 5. Bid shall comprise a single package containing two separate envelopes. Each envelope shall contain separately the financial Bid and the technical Bid. The envelopes shall be clearly marked as FINANCIAL BID and TECHNICAL BID in bold and legible letters. 6. Initially, only the envelope marked TECHNICAL BID shall be opened publically. The envelope marked as FINANCIAL BID shall be retained. 7. After the evaluation and approval of the technical Bid, financial Bids of the technically accepted Bids only will be opened at a time, date and venue announced and communicated to the Bidders in advance. Financial Bids of unsuccessful bidders (technically) will be returned. 8. Relevant details plus terms and conditions of the invitation may be obtained from the undersigned personally or by visiting the SECP website: o www.secp.gov.pk/procurement.asp 9. The bid validity period shall be 150 days. 10. The amount of the bid and earnest money shall be in Pak rupees. The Earnest money shall be submitted in a third sealed envelope with the technical bid. The bids should be accompanied by earnest money (refundable) for an amount equal to 5% of the total quoted price (inclusive GST, if applicable) in shape of either pay order, demand draft valid for not less than 6 months in favor of Securities and Exchange Commission of 2

Pakistan, 4th Floor, NICL Building, 63 Jinnah Avenue, Blue Area, Islamabad. Bids not accompanied by earnest money will not be entertained. 11. The earnest money of successful bid will be retained and that of other bidders will be returned. 12. If the bid is withdrawn before the expiry of its validity or the supply/services are not made/provided within due date, the earnest money will be forfeited in favor of the SECP, Islamabad. 13. It is of utmost importance that bids should be submitted very carefully and the instructions set forth above, scrupulously complied with, failing which the offer will be ignored. 14. The language of the bid is English and alternative bids shall not be considered. 15. Amendments or alterations/cutting etc., in the bids must be attested in full by the person who has signed the bids. 16. In case applicable taxes have neither been included in the quoted price nor mentioned whether quoted amount is inclusive or exclusive of such taxes, then quoted amount will be considered inclusive of all taxes and selected service provider will have to provide the required services/equipment, if selected and declared as best evaluated bidder. In case selected bidder is not willing to supply on quoted amount then earnest money submitted with the bid will be forfeited in favor of the Commission. 17. Bids shall be evaluated as per evaluation criteria prescribed in the bidding documents. 18. The prices quoted shall correspond to 100% of the requirements specified. The prices quoted by the bidder shall not be adjustable. Changes or revisions in rates after the opening of the bids will not be entertained and may disqualify the original offer. 19. The rates must be quoted strictly in accordance with our documents and Annex(s). In the event of non-acceptance of offer no intimation will be given to the individual bidder. 20. Discounts (if any) offered by the bidder shall be part of the bid. 21. Bidder must have regular place of business, telephone numbers and email address and must provide proof of their existence in the particular business. 22. Bidder must submit an affidavit with the bid that the bidder is not blacklisted by any organization. 23. Only registered suppliers who are on Active Taxpayers List (ATL) of FBR are eligible to supply goods/services to the Commission. 24. If any supplier is not in ATL then his payment shall be stopped till he files his mandatory returns and appears on ATL of FBR. 25. Items included in Compulsory Certification Scheme of PSQCA shall be duly certified by an accredited laboratory and fulfill necessary conditions of PSQCA, as applicable. 3

26. The right to accept, reject and cancel any offer without assigning any reason is hereby reserved. The SECP s decision will be final and binding in all matters relating to this invitation. 27. The SECP is not bound to accept the lowest bid and reserves the right to accept full or partial supplies offered and bidders should supply the same at the rates finalized between the agency and the bidder. 28. SECP reserves the right to cancel this invitation and reject all bids at any stage of the bidding process. 29. Comprehensive warranty & onsite support for mentioned years shall be given for the equipment at Islamabad, Karachi, and Lahore offices (if applicable). 30. All software based items contains installation and configuration and end user orientation which is responsibility of the supplier (if support is not provided by the Principal). 31. The equipment/software/renewals supplied must be duty paid in respect of all applied duties and taxes. 32. The quantities required may vary according to SECP requirement. 33. The end user License, end user warranties and end user support services will be in the name of SECP for all equipment and software loaded on the equipment delivered. 34. A copy of valid authorized agency/partnership/dealership/distributorship certificate from their principals is to be submitted with the bid in case of any such claim. 35. The bidders do not have the option of submitting their bids electronically. Telegraphic and conditional bids will not be accepted. Unsealed bids will not be entertained. 36. Sealed bids may be dropped in the tender drop box placed at Ground Floor of the NIC Building, 63 Jinnah Avenue, Islamabad. 37. Clarification if any on the technical requirement may be obtained from: o ubaidullah.khalid@secp.gov.pk 38. The bids received after the due date and time will not be entertained. 39. Successful bidders will have to sign a legal agreement with the Commission. In case of late delivery, late delivery (LD) charges equivalent to 1% (of the PO Value) per week shall be imposed and deducted from the payment. However, imposed penalty shall not exceed 10% of the PO value. 40. The place of destination is: Securities and Exchange Commission of Pakistan, NICL Building, 63 Jinnah Avenue, Blue Area, Islamabad. 41. The envelopes shall bear the following additional identification marks: Bid for: Services Firm Name: Social Media Management and Digital Marketing XYZ Firm 4

Attention: Assistant Director, Admin, 4th Floor NICL Building, 63 Jinnah Avenue Blue Area, Islamabad 42. The deadline for the submission of bids is: Date: June 01, 2016 Time: 1500Hrs 43. The bid opening shall take place at: Securities and Exchange Commission of Pakistan NICL; Building, 63 Jinnah Avenue, Blue Area, Islamabad Date: June 01, 2016 Time: 1530Hrs A statement Not to be opened before 1530 Hrs on Date: June 01, 2016 shall be clearly mentioned on the top of the sealed bid. Note: The attachment details are as under 1. Terms of Reference Annex A 2. Evaluation Criteria Annex B If the above terms and conditions are acceptable then bids must be submitted well in time and according to the requirements. 5

Terms of Reference Annex A The purpose of this invitation is to solicit bids from companies interested in providing comprehensive social media services; digital marketing; in support of SECP s Investor Education Initiative namely Jamapunji. The invitation is designed to assess whether organizations are able to provide the services required, and through a competitive and fair assessment, select a winning vendor for a goods and services year-long contract. TERMS OF REFERENCE Project Title: Social Media Management and Digital Marketing Services Expected Start Date: June, 2016 Term: 3 months with a provision of extension for an year period on the satisfactory performance of the vendor. ABOUT SECP The Securities and Exchange Commission of Pakistan (SECP) is the apex regulator of corporate and financial sector in Pakistan. SECP regulates all businesses including the entire corporate sector, capital markets, the non-banking finance sector (mutual funds, leasing companies, venture capital, housing finance, and investment banks), insurance business. The SECP is also responsible for the oversight of various external service providers to the corporate and financial sectors, including chartered accountants, credit rating agencies, corporate secretaries, brokers, surveyors etc. Investor education is also a statutory obligation of SECP and in this regard various investor education and awareness initiatives are being carried out by SECP on ongoing basis. Securities Regulators across the globe have adopted investor education as a key strategy to enhance investor protection, promote investor confidence and foster investor engagement in financial planning and decision-making. Statistics reflect that Pakistan has an extremely minute savings and investments environment such as insurance penetration and participation in pension and mutual funds, coupled with comparatively lower investor participation in the capital markets. Securities and Exchange Commission of Pakistan (SECP) recognizes the strategic importance of investor education to create financial literacy for protection of investors rights as well as to raise their financial capability in order for them to make informed investment decisions. Accordingly, the SECP has launched an Investor Education Program with the name of Jamapunji. The main objectives of the Jamapunji are to: i. Educate and create awareness amongst general public about saving and investment including financial planning and budgeting ii. Increase awareness about the financial markets (capital market, non-banking financial and insurance sectors) and how to go about making an investment iii. Educate target groups about different financial products; risks involved; rights and responsibilities and investor protection services iv. Build investor confidence in capital market, non-banking financial and insurance sectors. Under the Jamapunji, education is being imparted through digital means web portal, SMS and social media and physical interaction via seminars and investor days. The idea behind the creation of Jamapunji is to equip the general public with skills and knowledge to make 6

informed financial decisions and manage their money wisely. Presently, SECP is conducting financial literacy and investor education sessions in Universities and other institutions. Further, SECP has also launched Jamapunji portal as a digital hub for investor education material. For sustainable and focused social media strategy to expand the outreach to change the investment behavior of our masses in the long run, SECP intends to hire services of a professional social media marketing company to provide these services to complement implementation of investor education plan. ABOUT THE PROJECT The primary objective of this invitation is to ensure that Jamapunji has a professional, dynamic and informative social media webpages and social media presence that establishes the Jamapunji s identity as a leading initiative in the financial and investor education in Pakistan. Our top priorities are to establish credibility for Jamapunji amongst our target audience elaborated below and to exponentially grow our web presence. Our secondary goal is to educate our stakeholders about the work we do and provide helpful resources. The social media accounts should also act as knowledge portals for anyone interested in learning about the financial and investor education in Pakistan. TARGET SEGMENT This program mainly focused on the diversified strata of youth, housewives, businessmen, professionals, traders, salaried persons and other similar segments. (A) SOCIAL MEDIA MANAGEMENT The goal is to develop and maintain content on the Jamapunji s social media accounts in line with a robust and integrated social media strategy ensuring deeper penetration into the target market and general public the resulting success of which should be regularly tracked and reported back to SECP The following services are expected from the selected firm: 1. Develop and propose social media strategy aligned with Jamapunji Brand of SECP and implement the approved strategy aimed at increasing Jamapunji s presence on social media platforms On an ongoing basis, the firm shall: 2. Content Writing & Info-graphic development for social media sites 3. Developing a content calendar across all platforms ensuring a constant supply of relevant content. 4. Research and develop relevant content published on the Jamapunji s social media accounts (Facebook, Twitter, Linkedln) ensuring increased penetration into the target audience 5. Specifically, upload 5-6 tweets (at least 90% of which are original tweets) a day, 1-2 facebook posts and 1-2 Linkedln posts 6. Increase organic following of social media accounts to a substantial level (benchmarks to be proposed by the firm) 7. Engage with followers and monitor conversations across social media channels 7

8. Keep track of all follower activity (likes, shares, retweets, etc) and regularly report to SECP on statistics via a digital platform/dashboard, twice on weekly basis 9. Ensure all social media content is well-integrated with the blogs on investor awareness and education 10. Engaging with social media users in respect of investor education & awareness. 11. Responding to quires on social media networks. 12. Ensure that the important events taking place at SECP and related to investor education (signing ceremonies, conferences, etc) are well publicized on social media networks. 13. Ensure community building for jamapunji initiative. 14. Ensure engagement of social media influencers to engage with Jamapunji content for a broader relevant reach. 15. Strategy for engaging content including but not limited to photos, videos, infographics and live chats. 16. Create strategies for the targeted advertising campaigns to boost reach and engagement. 17. Provide clear guidelines on what would you need from SECP in order to manage successful social media campaigns. (B) WEB MARKETING 1. Develop a complete marketing strategy for the promotion of the Jamapunji initiative and portal. The strategy can include organic and paid solutions to give boost to the website rankings in the search engines, have more targeted audience, engage more users on the blogs, have more email subscribers etc. 2. Implement the approved strategy and approach to the marketing of the portal, getting more mileage and impact, engaging more audience and proper reporting will get the highest marks. The firm can be creative about it wants to approach it, but the medium is strictly limited to digital/internet only. 3. Explain the tools and services the firm will use to manage the marketing and analytics of the client. The tools should match with the strategy you provide. 4. There should be proper strategy for analytics and measurement. The strategy should detail the key KPIs and how to measure those KPIs. The client would like to improve and enhance the messaging based on the analytics. 5. The reporting format should include the stats in easy to understand format. (twice in the week or as instructed by SECP) 6. The firm will manage the amount paid for the software tools and web services on an ongoing basis. The firm will clearly mention the yearly and quarterly costs for the tools and services. QUOTATION \ The bidder must share separate quotes for each quarter (3 months) for ongoing activities for a period of ONE year. Payment to third parties in respect of digital advertisement on various platforms will be paid by SECP on actual basis. The firm will invoice these charges to SECP on quarterly basis. PROJECT COORDINATION 8

SECP also welcomes additions and suggested amendments to the approach based on the expertise and previous experience of the consultants carrying out similar projects. Both SECP and the firm shall nominate primary and secondary focal persons who will be responsible for all coordination related to the project. In the absence of prime, the secondary person shall have the overall update of the project. SECP s IEIRD and IS&TD staff shall act as prime and secondary focal persons from the client s end and will review the initial templates for all design work. If required, the firm will make necessary changes to the templates before those are reviewed and approved by the SECP. The firm shall submit monthly progress reports and presentations, as and when required to the SECP TIMELINE The core design work for the social media webpages as well as the social media strategy will be completed latest by June 2016. After this, the firm will continue providing ongoing support till the expiry of the term of the contract. The schedule will be further clarified in each subsequent task assignment. OWNERSHIP/CONTROL OF WORK AND PRODUCT/PUBLICATION All materials produced or acquired during the appointment written, graphic, digital, coding related, audio/video or otherwise - shall remain the property of SECP unless and to the extent such rights are explicitly relinquished (in whole or in part) by SECP, in writing. SECP furthermore retains the exclusive right to publish or disseminate in all languages reports arising from such materials. In the event of early termination of the appointment or non-renewal upon its expiration, the firm shall, if requested by SECP, deliver to it copies of all materials and data developed in respect of its services. Any material developed by the firm under TASK MANAGER/REPORTING The firm will report to the Joint Director of IEIR department of SECP who will act as a task manager. SECP may designate another qualified task manager should it deem fit. The Joint Director IEIR will have final sign off on deliverables and invoices. QUALIFICATION The ideal firm would bear the following key elements: Understanding of Program Requirements and Operating Environment: The firm should express their understanding of the required services and address how they will implement the Scope of Work provided ABOVE Capability Statement and Past Performance: The firm should provide a capability statement that gives information for each of the following: A. Company Details: 1. Vendor Company Name 2. Parent Company (if applicable) 3. Ownership structure 4. Years in operation 5. Mailing address (Head Office) 9

6. Other office locations 7. Main telephone 8. Fax number 9. Web URL 10. Blog URL 11. Primary point of contact (name, title, phone and email address) 12. Total number of employees 13. Number of employees whose primary function is web design/development, SEO and digital marketing 14. Three references for similar kind of work including; Company name, primary client name, contact details and brief explanation of services provided 15. Percentage of total revenue that is related to SOCIAL MEDIA MARKETING AND MANAGEMENT including design/development, SEO and digital marketing 16. List of accounts lost or resigned in the last two years 17. Please list any potential conflicts with existing client base and this INVITATION 18. Senior staff bios handling SOCIAL MEDIA projects 19. A statement confirming that the firm has all relevant and required licensing and permits to operate as an entity to carry out the services and works in Pakistan. If the firm is registered under a different company name in Pakistan, the firm must provide a clear, concise and detailed explanation of their licensing legitimacy and documentation from the Government of Pakistan acknowledging their presence and permission to operate as a private entity under a different name. In addition to this, please provide Details the firm s relevant technical capabilities, resources, and similar project engagements for multinational organizations and/or high-tech organizations. B. General: 1. Please list all consultancy services provided to clients 2. Please identify your most common type of clients, with examples: marketing, communications, IT, human resources, others 3. Please list any experience you have with integrating social, paid and/or earned media 4. Please list and provide links to primary social media communication channels for your company (i.e. Company blog, Twitter account, Facebook group, blogs authored by principals, etc.) C. Past performance: 1. How much experience do you have with projects of a similar scope? 2. List at least three major contracts/purchase orders held over the past three years for the same or similar work as mentioned in this INVITATION and provide the following information for each contract: a) Customer's name, address, and telephone numbers of customer's lead contract and technical personnel; o Contract number and type; Date of the contract, place(s) of performance, and delivery dates or period of performance; b) Contract size (number of personnel employed) and Pak Rupee value; c) Brief description of the work, including responsibilities; comparability to the work required under this solicitation; d) Brief discussion of any technical problems and their resolutions; 10

e) Brief discussion of any terminations (partial or complete) and the type (convenience or default) as well as any show cause notices or cure notices (provide explanatory details); and, f) Brief description of any notable security incidents and their resolutions. D. Digital Marketing: 1. Describe the team s experience in regard to SEO, online advertising, paid keyword placement and public relations initiatives. E. Social Media Management: 1. What is your company s overall experience (in years) of social media management? 2. How will your social media strategy fit in the overall digital marketing strategy for Jamapunji? 3. What is your workflow and design process for social media strategy? 4. What type of content would you develop for Jamapunji? 5. Which tools do you use for tracking and monitoring? 6. What is your process for reporting? 7. How do you measure the effectiveness or success of your social media strategy? 8. Please provide a list of similar clients that you have worked with in the past. F. Reputation Management/Metrics and Measurement: 1. What is your brand/reputation monitoring process (i.e. proprietary tools used, methodology, etc)? 2. What methodology does the firm use to monitor the success of websites, blogs, e-newsletters? 3. Have you developed any metrics to measure social media performance, SEO etc.? 4. Please provide an example of a measurement document or final report (specifics should be removed). 5. What percentage of the budget do you recommend be dedicated to metrics and measurements? G. Client Services & Project Management: 1. How is a typical client engagement with your firm structured? 2. How do you structure your account teams? 3. Please outline your internal communication structure. If your account staff is separate from your project management staff, please detail how these teams work together. 4. If you are selected to provide consulting services for Jamapunji, who will be assigned to our business (please provide names, titles and short biographical notes). 5. What percentage of senior staff involvement is structured in to your projects? What role do they play? 6. What change management practices does your agency employ? 7. What reports will be provided to SECP in order to communicate project milestones and overall project health? 8. What is your process for gathering business requirements? 9. What is your process for client reviews or acceptance testing? 11

Annex B Evaluation Criteria Eligibility PREPARATION AND SUBMISSION OF PROPOSALS & EVALUATION CRITERIA SECP may specify certain minimum qualification criteria in the Terms of Reference e.g. minimum years of relevant experience. The firm has an obligation to disclose to SECP any situation of actual or potential conflict that impacts its capacity to serve SECP s best interests. Failure to disclose such situations may lead to the disqualification of the firm or the termination of its Contract. Firms shall provide such evidence of their continued eligibility satisfactory to SECP, upon request. Language of proposal All documents relating to the proposal shall be written in the English language. Documents Comprising the Proposal The proposal shall consist of the following: 1. Technical proposal consisting of the following; a. Firm s organization and experience; b. Comments and suggestions on the terms of reference, counterpart staff, and facilities to be provided by the client; c. Description of approach, methodology, and work plan in responding to the terms of reference; d. Examples of past experience and list of social media clients with an established brand name\ e. List of accounts managed by the bidder with over 100,000 followers/likes f. Work schedule and planning for deliverables; and g. Team composition, assignment, and key experts inputs and Curriculum vitae (CV). 2. Financial proposal Currencies of Bid and Payment Firms may express the price only in PKR. Clarification of Bids To assist in the examination, evaluation, and comparison of proposals, SECP may, at its discretion, ask any firm for clarification of the firm s proposal. The request for clarification and the response shall be in writing, but no change in the price or substance of the proposal 12

shall be sought, offered, or permitted except as required to confirm the correction of arithmetic errors discovered by SECP in the evaluation of the bids. Preliminary Examination of Proposals Prior to the detailed evaluation of proposals, SECP shall first review each Proposal and check the power of attorney or any other form demonstrating that the representative has been duly authorized to sign the proposal, initialization of all pages, etc. Determination of Firm s Eligibility and Qualifications Then SECP shall determine whether the firm meets the eligibility and qualification requirements of the bidding documents. Firms failing to comply with the eligibility criteria indicated in Eligibility shall be disqualified. Further, SECP shall determine whether the proposal is substantially responsive to the requirements of the bidding documents. SECP s determination of a proposal s responsiveness is to be based on the contents of the proposal itself. A substantially responsive proposal is one, which conforms to all the terms, conditions, and specifications of the INVITATION, without material deviation or reservation. A material deviation or reservation is one (a) which affects in any substantial way the scope, quality, or performance of the service; (b) which limits in any substantial way, inconsistent with the INVITATION, SECP s rights or firm s obligations under the contract; or (c) whose rectification would affect unfairly the competitive position of other firms presenting substantially responsive Proposals. Evaluation of Technical Proposal SECP shall evaluate the technical aspects of the proposals received, applying the evaluation criteria specified in this point. Each proposal that is not rejected for reasons stated in these Instructions will be given a technical score. The evaluation criteria, relevant sub-criteria, and point system to be used to evaluate the Technical Proposals shall be: Technical Proposal (70% of total score) Competencies of Firm (25%) Proposal presents an informed, technically-sound and cost-effective approach for implementing the services described in Terms of Reference. The firm followed instructions and provided all required information. The firm possesses adequate knowledge about social media marketing well as sound knowledge of digital marketing, and designing of social media campaigns The firm possesses adequate knowledge about developing social media strategies, strategies for engaging content, targeted advertising campaigns and social media campaigns to ensure increased penetration into the target audiences. Firm Experience (25%) The primary core competency will be a specialized skill and track record in successfully providing similar services in similar conditions. The firm should have a proven approach and experienced staff to deploy. Experience developing designs and layouts that are user-friendly and appealing is important. Prior experience in ensuring optimum visibility for the company on search engines such as Google. 13

Prior experience in developing social media strategies, social media campaigns, developing social media content is a must. Experience in getting targeted audience, nurturing and converting leads through proper, up to date and effective marketing methodologies and processes. Personnel (20%) Key Personnel identified in the proposal possess the technical background, language skills, and prior professional work experience that will enable them to perform the services with a high probability of success. They should possess Bachelor s degrees in web design and development, mass communications, digital marketing, digital media etc. Availability of key staff within the stipulated time frames for this work. a. Specific names and resumes of the team should be included. b. Web design and maintenance expertise and experience are a must as well as digital marketing experience and design experience for web products. c. Substantial experience in developing and executing social media strategies. Evaluation of Proposal Price and Ranking : Financial Proposal (30% of Total Score) Cost proposals submitted will be evaluated according to price reasonableness determination under full and open competition and known market conditions. Evaluation of the cost proposal will consider, but will not be limited to, the following: Cost reasonableness; Consistency with the technical proposal; 30 points will be awarded to the lowest responsive bidder while rest of the bids will be allocated points according to following formula: Points of a Bidder = (PI/ P2)* 30 Where: Pl= Price of Lowest Responsive Bidder P2= Price of the Bidder Award Criteria SECP shall award the contract to the firm whose proposal has been determined to be substantially responsive to the INVITATION and which has the highest combined technical and financial score, provided that such firm has been determined to be eligible in accordance with eligibility criteria. SECP s right to accept any proposal and to reject any or all proposals SECP reserves the right to accept or reject any proposal, and to cancel the bidding process and reject all bids, at any time prior to the award of contract, without thereby incurring any liability to the affected firm or firms or any obligation to inform the affected firm or firms of the grounds for SECP s action. 14