VMware Service Provider Program (VSPP) Product Usage Guide

VMware Service Provider Program (VSPP) Product Usage Guide Contents Overview... 3 VMware Service Provider Program Pricing Model... 5 Product Specific Usage Information... 7 VMware vcloud Service Provider Bundle - Premier Plus Edition... 8 VMware vcloud Service Provider Bundle Premier Edition... 9 VMware vcloud Service Provider Bundle Standard Edition... 10 VMware vcloud Service Provider Bundles Comparison... 11 Other VMware vsphere and VI3 Products... 12 and Operational Details for VMware vcloud Service Provider Bundles and Other Stand-alone Products... 13 VMware vcloud Connecter Advanced... 19 VMware vcenter Operations Management Suite Standard Edition... 20 VMware vcenter Operations Management Suite Advanced Edition... 21 VMware vcenter Operations Management Suite Enterprise Edition... 22 VMware vcenter Operations Adapter for Network Devices... 23 VMware vcenter Operations Adapter for 3 rd Party Data Source... 24 VMware vcloud Automation Center Advanced Edition... 25 VMware vcloud Automation Center Enterprise Edition... 26 VMware vcenter Log Insight... 27 VMware IT Business Management Suite Advanced Foundation Package... 28 VMware IT Business Management Suite Advanced for Additional Users... 29 VMware IT Business Management Suite Advanced for Read Only Users... 30 VMware IT Business Management Suite Enterprise Foundation Package... 31 VMware IT Business Management Suite Enterprise for Additional Users... 32 VMware IT Business Management Suite Enterprise for Read Only Users... 33 VMware Virtual SAN... 34 VMware vcenter Site Recovery Manager... 36 VMware vsphere Data Protection Advanced... 37 VMware vcenter Server Heartbeat... 38 Cisco Nexus 1000V... 39 VMware vfabric Data Director... 40 VMware vfabric Hyperic... 41 VMware Horizon View TM Standard (Formerly View Premier)... 42 VMware Horizon View Foundation (Formerly View Enterprise)... 43 VMware Horizon Workspace... 44 V S P P P R O D U C T U S A G E G U I D E / 1

VMware Horizon Mirage... 45 VMware ThinApp Client... 46 VMware Horizon DaaS Bundle VDI Edition... 47 VMware Horizon DaaS Bundle RDSH Edition... 48 Zimbra Collaboration Server (ZCS), Professional Edition... 49 Zimbra Collaboration Server (ZCS), Standard Edition... 50 Zimbra Collaboration Server (ZCS), Business Email Edition... 51 Zimbra Collaboration Server (ZCS), Business Email Edition Plus... 52 Appendix A... 53 V S P P P R O D U C T U S A G E G U I D E / 2

Overview Product Overview This VMware Service Provider Program ( VSPP ) Product Usage Guide is effective for VSPP product usage as of March 25, 2014. This replaces all previous s. The information provided in this VSPP Product Usage Guide applies to all of the VSPP products and bundles that are available in the VMware Service Provider Program (the VSPP Products ) as listed below in the VMware Service Provider Program Product Program Pricing Model, and may be updated by VMware at any time. To have access to these VSPP Products, a Service Provider must have a valid VSPP rental agreement with a VMware VSPP Aggregator as of or after March 25, 2014 for the applicable reporting and purchase of VSPP Products. The following products have been added to the VSPP VMware vcenter Operations Management Suite Standard Edition VMware vcenter Operations Management Suite Advanced Edition VMware vcenter Operations Management Suite Enterprise Edition VMware vcloud Automation Center Advanced Edition VMware vcloud Automation Center Enterprise Edition VMware vcenter Log Insight VMware Virtual SAN VMware vsphere Data Protection Advanced VMware IT Business Management Suite Advanced Edition VMware IT Business Management Suite Enterprise Edition VMware Horizon DaaS Bundle VDI Edition VMware Horizon DaaS Bundle RDSH Edition The above products have been added as stand-alone products. As before, VMware vcenter Operations Management Suite Enterprise Edition continues to remain as part of VMware vcloud Service Provider Bundle - Premier Plus Edition. The following products remain on special terms in the VSPP Zimbra Collaboration Server (ZCS), Professional Edition Zimbra Collaboration Server (ZCS), Standard Edition Zimbra Collaboration Server (ZCS), Business Email Edition Zimbra Collaboration Server (ZCS), Business Email Edition Plus Telligent acquired the Zimbra Collaboration Server (ZCS) product family on July 15, 2013 from VMware. Read the Zimbra blog for more information. Partners should join the Zimbra Partner Forum to receive updates regarding the transition to the Zimbra / Telligent Business Service Provider (BSP) Program. During the transition period, VMware will continue to provide support to existing Service Provider Partners utilizing Zimbra and Partners should continue to report and remit payments for monthly usage to their Aggregators for all Zimbra usage. Partners utilizing Zimbra and enrolled in BSP will be contacted to transition the Zimbra portion of their VSPP contracts to Telligent. Zimbra products are no longer available in VSPP for new contracts. Please see additional information online at http://telligent.com/ To join the Zimbra Partner Forum, take the following two (2) steps: 1. Register for the Zimbra Forum here: http://www.zimbra.com/forums/forum.php 2. Send user name to partners@zimbra.com, so Telligent can enable the user name for the Partner forum The following items have been removed from the VSPP VMware vfabric Application Director for Provisioning V S P P P R O D U C T U S A G E G U I D E / 3

Except for products no longer owned and managed by VMware, any usage of a product that has been removed from VSPP shall be pursuant to the terms set forth in the last guide governing the product prior to its removal from VSPP. Support Overview Support coverage for VSPP Products is listed in this Guide for each product. VSPP product support renewal is automated without any request by Service Providers or Aggregators. Product Support is automatically extended for any Service Providers on a contract that are current on payments as of the contract anniversary date. All products in VSPP are governed by the VMware Support Policies set forth on https://www.vmware.com/support/policies/product-eoa.html. Support for products in VSPP will not extend past the End of Support Life for the product. Translation To the extent that this Guide has been translated into any language besides English, the English version of the Guide will prevail over any inconsistencies with a non-english version of the Guide. V S P P P R O D U C T U S A G E G U I D E / 4

VMware Service Provider Program Pricing Model Service Providers currently able to license under subscription Pricing Model may utilize the following products. All products used must be reported to the Aggregator on a monthly basis. Appendix A lists the naming convention for reporting use of the products. Service Providers with valid contracts on or after March 25, 2014 will have the products with points value listed below delivered in their license portals automatically, unless indicated otherwise. Product Name Points/ Month Charged Per Datacenter & Cloud Infrastructure: VMware vcloud Service Provider Bundle - Premier Plus 1 GB Reserved RAM (based on average 10 Edition monthly usage) VMware vcloud Service Provider Bundle Premier 1 GB Reserved RAM (based on average 7 Edition monthly usage) VMware vcloud Service Provider Bundle Standard 1 GB Reserved RAM (based on average 5 Edition monthly usage) Infrastructure & Operations Management: VMware vcenter Operations Management Suite Standard Edition 2.5 Virtual Machine or OSI VMware vcenter Operations Management Suite Advanced Edition 6 Virtual Machine or OSI VMware vcenter Operations Management Suite Enterprise Edition 12 Virtual Machine or OSI VMware vcenter Operations Adapter for Network Devices 2 Network Device VMware vcenter Operations Adapter for 3 rd Party Data Source 5 Third Party Data Source VMware vcloud Automation Center Advanced Edition 7 Virtual Machine or OSI VMware vcloud Automation Center Enterprise Edition 14 Virtual Machine or OSI VMware vcenter Log Insight 4.5 Virtual Machine or OSI VMware IT Business Management Suite Advanced Foundation Package * 5,133 5 users VMware IT Business Management Suite Advanced for Additional Users * 1,467 5 users VMware IT Business Management Suite Advanced for Read Only Users * 550 5 users VMware IT Business Management Suite Enterprise Foundation Package * 7,700 10 users VMware IT Business Management Suite Enterprise for Additional Users * 1,833 5 users VMware IT Business Management Suite Enterprise for Read Only Users * 550 5 users VMware Virtual SAN 0.08 1 GB of Allocated Capacity VMware vcenter Site Recovery Manager 24 Protected Virtual Machine (VM) VMware vsphere Data Protection Advanced 6 Protected Virtual Machine (VM) VMware vcenter Server Heartbeat 486 Protected vcenter Server Cisco Nexus 1000V 34 CPU Application Platform & Management: VMware vfabric Data Director 80 2 vcpus of provisioned vfabric Postgres Standard Edition databases VMware vfabric Hyperic 15 Machine Desktop & End User Computing Products: VMware Horizon DaaS Bundle VDI Edition * 16 Total Allocated Quota for VDI Connections VMware Horizon DaaS Bundle RDSH Edition * 13 Total Allocated Quota for RDSH Connections VMware Horizon View Standard (Formerly VMware View Premier) 12 Concurrent Connection VMware View Foundation (Formerly VMware View Enterprise) 7 Concurrent Connection VMware Horizon Workspace 7 Named User VMware Horizon Mirage 7 Named User VMware ThinApp Client 2 ThinApp Client V S P P P R O D U C T U S A G E G U I D E / 5

Zimbra Collaboration Server, Professional Edition** 1.55 Mailbox Zimbra Collaboration Server, Standard Edition** 1.10 Mailbox Zimbra Collaboration Server, Business Email Edition** 0.19 Mailbox Zimbra Collaboration Server, Business Email Edition Plus** 0.58 Mailbox * Separate qualification process required; see details in product specific page(s) ** Zimbra Collaboration Server (ZCS) Products are for use only by partners with contracts completed prior to July 2013 as outlined above. V S P P P R O D U C T U S A G E G U I D E / 6

Product Specific Usage Information For purposes of this Product Usage Guide, a Cloud or "Hosted IT Service" means the provision of subscription services created by a Service Provider for its third party customers that: (i) provide access to processing power, computing, or software applications from systems that are installed and operated by Service Provider and shared among its customers; and (ii) may only be accessed via the Internet or dedicated network. Licensing Specific Usage Information VSPP allows for Service Providers to install and use VSPP Products on their site as part of a multi-tenant Hosted IT Service. All of the VSPP Products must be installed and used solely by the Service Provider on their owned or leased hardware and premises with the following exception: The Site Recovery Manager Protection licenses may be installed on a hosting customer s premises as long as Service Provider controls all hardware and administration associated with the hosted environment. The VMware vsphere Data Protection Advanced licenses may be installed on hosting customer s premises as long as Service Provider controls all hardware and administration associated with the hosted environment. Prior written approval is required from the VSPP Program Office for any deviation from these installation requirements. Overview Service Providers must report usage of VSPP Products to the Aggregator from which they procure the VSPP Product license entitlements using the following methods: The VMware vcloud Usage Meter is used to monitor the vcloud Service Provider Bundles, vcenter Operations Manager, VMware Site Recovery Manager, VMware Horizon Workspace and Zimbra Collaboration Server. Service Providers must install the vcloud Usage Meter to monitor and report usage information to their Aggregator. Separate license keys must be identified by the vcloud Usage Meter in order to meter the Cloud Test Demonstration Environment to report usage information to their Aggregator. VMware Site Recovery Manager (SRM) servers must be identified and linked to vcenter Servers in order to report on protected virtual machines. To find out the number of VMs protected by VMware VDP Advanced, use the following command line interface (CLI) command in VMware VDP Advanced locally or remotely via SSH connection: mccli client show --verbose --recursive=true grep 'Virtual Machine' wc l All other VSPP Products not supported by VMware vcloud Usage Meter must be manually reported to the Aggregator under the specific data collection process outlined by the Aggregator. The total of these submissions will be used by the Aggregator to calculate the total point usage for the month. See the VMware Service Provider Program Guide for information on the Cloud Test Demonstration Environment. For all products in this guide, unless otherwise stated, usage total consists of the total of all products used. The Service Provider Agreement requires Service Provider to retain certain records relating to usage. Those records include all data used for reporting, including but not limited to the Usage Meter data and reports. All data must be maintained for a minimum of 2 years. V S P P P R O D U C T U S A G E G U I D E / 7

VMware vcloud Service Provider Bundle - Premier Plus Edition The VMware vcloud Service Provider Bundle Premier Plus Edition provides the key components required to deliver an enterprise-class Cloud service together with management and automation capabilities. The VMware vcloud Service Provider Bundle - Premier Plus Edition is targeted at Service Providers that want to enable enterprises to extend their data centers to the public cloud with agility, compatibility and security in a multi-tenant infrastructure, while providing improved SLAs and capturing new revenue streams through add-on services to customers. 10 points per 1 GB Reserved RAM (based on average monthly usage) (GB= 1024 MB) Total points capped at 24 GB RAM per virtual machine (see and Operational Details) VMware vcenter Operations Management Suite Enterprise Edition, including vcenter Configuration Manager, vfabric Hyperic, Infrastructure Navigator and vcenter Chargeback Manager VMware vcloud Connector Advanced VMware vsphere Enterprise Plus VMware vcenter Server Standard VMware vcloud Director, which includes vshield for vcloud Director VMware vcloud Networking and Security, which includes VPN, load balancing and high availability firewall features VMware vcloud Usage Meter Support Included VMware Production Level support. If you require support for the vcloud Usage Meter please contact VMware Global Support Services. V S P P P R O D U C T U S A G E G U I D E / 8

VMware vcloud Service Provider Bundle Premier Edition The VMware vcloud Service Provider Bundle - Premier Edition provides the key components required to deliver an enterpriseclass Cloud service. The VMware vcloud Service Provider Bundle - Premier Edition is targeted at Service Providers that want to enable enterprises to extend their data centers to the public cloud with agility, compatibility and security in a multi-tenant infrastructure. 7 points per 1 GB Reserved RAM (based on average monthly usage) (GB= 1024 MB) Total points capped at 24 GB RAM per virtual machine (see and Operational Details) VMware vcloud Connector Advanced VMware vsphere Enterprise Plus VMware vcenter Server Standard VMware vcloud Director, which includes vshield for vcloud Director VMware vcloud Networking and Security, which includes VPN, load balancing and High Availability Firewall features VMware vcenter Chargeback Manager VMware vcloud Usage Meter Support Included VMware Production Level support. If you require support for the vcloud Usage Meter, please contact VMware Global Support Services. V S P P P R O D U C T U S A G E G U I D E / 9

VMware vcloud Service Provider Bundle Standard Edition The VMware vcloud Service Provider Bundle - Standard Edition provides the key components required to deliver a competitive Cloud service. The VMware vcloud Service Provider Bundle - Standard Edition is designed to enable organizations of all types and sizes to quickly and easily provision public cloud resources, or securely extend their internal virtualized infrastructure into the public cloud, delivering a robust, interoperable and enterprise-class experience. 5 points per 1 GB Reserved RAM (based on average monthly usage) (GB= 1024 MB) Total points capped at 24 GB RAM per virtual machine (see and Operational Details) VMware vsphere Enterprise with vnetwork Distributed Switch enabled (Note: The vsphere edition on installation may display as vsphere Standard with vnetwork Distributed Switch; however, this enables the same features as vsphere Enterprise with vnetwork Distributed Switch.) VMware vcenter Server Standard VMware vcloud Director, which includes vshield for vcloud Director VMware vcenter Chargeback Manager VMware vcloud Usage Meter Support Included VMware Production Level support. If you require support for the vcloud Usage Meter, please contact VMware Global Support Services. V S P P P R O D U C T U S A G E G U I D E / 10

VMware vcloud Service Provider Bundles Comparison V S P P P R O D U C T U S A G E G U I D E / 11

Other VMware vsphere and VI3 Products Service Providers may install and use the vsphere Products and VI3 Products listed below in multi-tenant environments if necessary. Service Providers are advised that vcloud Director has not been tested and is not supported for the vsphere Products and VI3 Products. All vsphere Products and VI3 Products listed in this Section are charged at the vcloud Service Provider Bundle Premier Edition rate. Therefore, the vsphere Products and VI3 Products listed below can be used in a multi-tenant Cloud in conjunction with vcenter Server Standard and vcenter Chargeback Manager. 7 points per 1 GB Reserved RAM (based on average monthly usage) (GB= 1024 MB) Total points capped at 24 GB RAM per virtual machine (see and Operational Details) VI3 Products VI3 Foundation VI3 Standard VI3 Enterprise vsphere Products vsphere Standard in multi-tenant environment vsphere Advanced vsphere Enterprise Support Included VMware Production Level support. V S P P P R O D U C T U S A G E G U I D E / 12

and Operational Details for VMware vcloud Service Provider Bundles and Other Standalone Products The information in this section applies to metering the usage of products and bundles in VSPP. NOTE: This section is a summary of the required information for the vcloud Usage Meter. The complete documentation is available on Partner Central at the following locations: Usage Meter User Guide Usage Meter FAQ Usage Meter Training Videos vcloud Usage Meter is available for download as a free virtual appliance and licenses under VMware s standard End User License Agreement (EULA): http://www.vmware.com/download/download.do?downloadgroup=umsv32. Note: Service Providers must be registered users of the My VMware site in order to download the vcloud Usage Meter. Information the vcloud Usage Meter Collects The vcloud Usage Meter collects the following information on an hourly basis: Time at which data is collected Host DNS name Host RAM (physical memory) vsphere license type Virtual machine vcenter name (optional field for Service Providers that is not included in the detailed billing report) Virtual machine host name (optional field for Service Providers that is not included in the detailed billing report) vram (allocated virtual memory) Billing vram (calculation based on reserved virtual memory and memory cap per virtual machine) Virtual machine CPU (count of virtual CPUs) Virtual machine instance UUID (universal unique identifier) Virtual machine location in vsphere inventory A count of Zimbra mailboxes by edition Horizon Workspace disk usage Collected data is stored in the vpostgres database of the virtual appliance itself. How Information is Sent to Aggregators for Billing Purposes Service Providers report to their Aggregators in the agreed to method between them and the Aggregator. Reports generated by the Usage Meter can be sent to Aggregators if requested but are not required to be sent as part of the VSPP Program requirements, Note: All data is due to the Aggregator by the date specified in the Aggregator contract. Service Providers must adhere to reporting requirements that are designated in their Aggregator contract. Additionally, Service Providers must use the vcloud Usage Meter to generate their usage report for billing purposes. Information that is Available in the Customer Report V S P P P R O D U C T U S A G E G U I D E / 13

The customer report includes the customer name, vsphere license type, if the usage is billable, and the amount of billed vram including memory cap per virtual machine consumed for the month. In addition to the ability to display details in individual customer records, Service Providers also have the ability to filter existing reports (for example, a Detailed Billing Report, Detailed Usage Report, Customer Summary Report, and License Summary Report) with the following filters: By customer: o o o Names: Filter based on a single customer, multiple customers, or all customers Country: Filter based on a single country, multiple countries, or all countries Postal Code: Filter based on a postal code, multiple postal codes, or all postal codes By license set: Filter based on one or more user-defined license sets By month/year: Filter based on a single month and year as well as the option to provide a range limited to month and year Figure 1. Sample License Summary Report filtered by month/year How To Manage Customer Information In order to prevent an excessive amount of manual data entry, the vcloud Usage Meter enables users to import and export customer lists. Users can also create, read, update, and delete customers and customer relationships to virtual machines with the vcloud Usage Meter. V S P P P R O D U C T U S A G E G U I D E / 14

Note: The following italicized sections are applicable only for users of older editions of Usage Meter. Stating with v3.2, Usage Meter calculates this data for Service Providers, so the manual steps described in Italics are not needed How Points Are Calculated on Usage Data (Applicable only when using Usage Meter version older than 3.2) The VMware vcloud Service Provider Bundles are charged as per aggregated reserved RAM usage, and charging is done through a monthly point system where months can have the following number of days: 28-day months = 672 hours 29-day months = 696 hours 30-day months = 720 hours 31-day months = 744 hours The formula for calculating net points is: Net points = (vgb hours X points per 1 GB reserved RAM)/hours per month vgb = Virtual Gigabyte How the Formula Works Points per 1 GB reserved RAM o o o 5 points per 1 GB Reserved RAM for VMware vcloud Service Provider Bundle Standard Edition 7 points per 1 GB Reserved RAM for VMware vcloud Service Provider Bundle Premier Edition 10 points per 1 GB Reserved RAM for VMware vcloud Service Provider Bundle Premier Plus Edition vgb hours are calculated with consideration of floor (minimum value) and ceiling (maximum value) values o o The floor value is equal to a minimum of 50 percent vram reservation. For example, if you set vram reservation below the floor value, to 35%, your usage will be metered at the minimum, viz. 50%. The ceiling value or a 24-GB cap is the maximum value that could be charged. For example, if you are consuming 1 terabyte of vgb hours, then you will only be billed for 24 GB of vgb hours. Example During one 30-day calendar month, a Service Provider uses the vcloud Service Provider Bundle Premier Edition to configure her virtual machine with 16 vgb for 15 days and 48 vgb for the remaining 15 days. The reservation level for the virtual machine is set at 75 percent for the entire month. 15 days x 24 hours x 16 vgb x 0.75 = 4,320 vgb hours 15 days x 24 hours x 24 vgb (48 vgb x 0.75 but capped at 24GB) = 8,640 vgb hours Total vgb hours = 12,960 vgb hours Total points = 12,960 vgb hours 720 hours/month x 7 points (for Premier) = 126 points The Service Provider must report the usage data provided by the vcloud Usage Meter each month to his or her Aggregator. At the individual product level, the amount reported can be rounded down to the nearest whole number. Steps for Calculating Net Points (Applicable only when using Usage Meter version older than 3.2) To calculate net points based on your usage data, you will use the License Summary Report and possibly the Product Report. The License Summary Report screen is shown in Figure 2: V S P P P R O D U C T U S A G E G U I D E / 15

Figure 2. License Summary Report Figure 3 shows the Product Report screen: Figure 3. Product Report V S P P P R O D U C T U S A G E G U I D E / 16

Follow the steps in this table to calculate what needs to be reported. This is applicable only for Usage Meter version older than 3.2. For Usage Meter 3.2 and later, use the Monthly Product Report instead. To report on VMware vcloud Service Provider Bundle Standard Edition VMware vcloud Service Provider Bundle Premier Edition Add-on Products VMware vcloud Service Provider Bundle Premier Plus Edition VMware Infrastructure 3 and individual components of the Service Provider Bundles without standalone pricing. Steps 1. Run the License Summary Report. 2. Capture the total usage for vsphere Enterprise. 3. Apply the formula (5 points per GB reserved vram). 1. Run the License Summary Report. 2. Capture the total usage for vsphere Enterprise Plus. 3. Apply the formula (7 points per GB reserved vram). 1. Run the Product Report. 2. Capture the total usage mapped to vcenter Servers under management. 1. Run the License Summary Report. 2. Capture the total usage for vsphere Enterprise Plus. 3. Apply the formula (7 points per GB reserved vram) for vsphere Enterprise Plus. 4. Run the Product Report. 5. Capture the total usage for vcenter Operation Manager. 6. Apply the formula (3 points per GB reserved vram) for vcenter Operations Manager. 7. Add points from steps 3 and 6 for the total to be reported. 1. Run the License Summary Report. 2. Capture the total usage for the License Server. 3. Apply the formula (7 points per GB reserved vram) regardless of the bundle in use. VMware Products Reported in the Usage Meter The vcloud Usage Meter reports on the following products: VMware vcloud Service Provider Bundles: VMware vsphere Enterprise VMware vsphere Enterprise Plus VMware vcloud Director VMware vcenter Server VMware vcenter Operations Manager VMware Site Recovery Manager VMware Horizon Workspace Zimbra Collaboration Server Standard Edition only All editions other than Standard All editions All editions Premier Plus Edition only All editions When Usage Meter 3.2 or later is Required to Install and Use All Service Providers who are using the VMware Service Provider Bundle Premier Plus Edition are required to use vcloud Usage Meter 3.2 or later. We recommend that all Service Providers install version 3.2 or later of the vcloud Usage Meter to take advantage of customer reporting. At a minimum, Service Providers should be using version 3.2 which automates the monthly usage metering Version 2.1.1 can be upgraded to version 2.3.2 only. Usage data from versions 1 and 2.x cannot be uploaded into the new version of the tool. VMware recommends that Service Providers install version 3.2 at the end of the current billing month. What You Need to Do With Usage Data Stored in the vcloud Usage Meter 1.0.x or 2.x.x Service Providers are required to keep usage data collected by the vcloud Usage Meter for a minimum period of three years. It is highly recommended that Service Providers currently using the vcloud Usage Meter 1.0.x or 2.x.x should maintain exports of their monthly reports until the retention period has expired or migrate their usage data by performing sequential updates (from 1.x to 2.x to 2.3.2 and so on) until they reach the latest version. V S P P P R O D U C T U S A G E G U I D E / 17

vcloud Usage Meter Upgrade Requirements Usage Meter supports upgrade from version 2.3.2 only. Recommend backing up appliance before upgrade Remove password from email configuration to allow for new encryption in version 3.0 virtual appliance Upgrade files from previous versions available on download site: http://www.vmware.com/download/download.do?downloadgroup=umsv32 Who to Contact for Technical Issues For technical issues, please refer to the vcloud Usage Meter Community page at http://communities.vmware.com/community/vmtn/vcd/vcloud_usage_meter/. For further technical assistance, please contact VMware Global Support Services at http://www.vmware.com/support/contacts/. A current vsphere or vcloud entitlement is required in order to receive support on the vcloud Usage Meter. V S P P P R O D U C T U S A G E G U I D E / 18

VMware vcloud Connecter Advanced vcloud Connector helps Service Providers seamlessly manage their customers across the entire cloud environment. Service Providers can experience a comprehensive operations center for their cloud environment. With the advanced edition, the logical boundaries of their customer s data center are extended to the Service Provider s cloud, and the Service Provider can manage a single content catalog across the entire cloud environment. Included in the Premier Plus and Premier Bundles vcloud Connector Advanced vcloud Connector Advanced is included in the Premier Plus and Premier Bundles at no extra points. Support Limitations None V S P P P R O D U C T U S A G E G U I D E / 19

VMware vcenter Operations Management Suite Standard Edition VMware vcenter Operations Management Suite enables service providers to get greater visibility and actionable intelligence to proactively ensure service levels, optimum resource usage, and configuration compliance in dynamic virtual and cloud environments. The Standard Edition is applicable for service providers who want to anticipate performance bottlenecks, optimize capacity consumption, and enable vsphere infrastructure health with patented, self-learning analytics, intuitive operations dashboards, and actionable recommendations. 2.5 points per managed virtual machine or OSI per month OSI stands for OS Instance. This measure is used for non-vmware environments, including physical. VMware vcenter Operations Manager As vcenter Operations Management Suite Standard Edition does not include vcenter Server or vsphere licensing; all use of those products must be reported separately, in addition to the usage of the vcenter Operations Management Suite Standard Edition. vcenter Operations Management Suite Standard Edition reporting consists of two parts: 1. Monthly reporting (manual) on the number of virtual machines or OS instances being monitored 2. Monthly reporting (via Usage Meter) on the vcloud Service Provider Bundle that is installed and being utilized as the basis for vcenter Operations Management Suite Standard Edition Support Included V S P P P R O D U C T U S A G E G U I D E / 20

VMware vcenter Operations Management Suite Advanced Edition VMware vcenter Operations Management Suite enables service providers to get greater visibility and actionable intelligence to proactively ensure service levels, optimum resource usage, and configuration compliance in dynamic virtual and cloud environments. The Advanced Edition is applicable for service providers who want to deliver quality of service, operational efficiency, and configuration compliance across virtual and physical infrastructure with comprehensive operations management capabilities. 6 points per managed virtual machine or OSI per month OSI stands for OS Instance. This measure is used for non-vmware environments, including physical. VMware vcenter Operations Manager VMware vcenter Configuration Manager VMware vcenter Hyperic VMware vcenter Infrastructure Navigator VMware vcenter Chargeback Manager Actual capabilities of vcenter Operations Manager, vcenter Chargeback Manager and vcenter Hyperic vary by editions of vcenter Operations Management Suite. As vcenter Operations Management Suite Advanced Edition does not include vcenter Server or vsphere licensing; all use of those products must be reported separately, in addition to the usage of the vcenter Operations Management Suite Advanced Edition. vcenter Operations Management Suite Advanced Edition reporting consists of two parts: 1. Monthly reporting (manual) on the number of virtual machines or OS instances being monitored 2. Monthly reporting (via Usage Meter) on the vcloud Service Provider Bundle that is installed and being utilized as the basis for vcenter Operations Management Suite Advanced Edition Support Included V S P P P R O D U C T U S A G E G U I D E / 21

VMware vcenter Operations Management Suite Enterprise Edition VMware vcenter Operations Management Suite enables service providers to get greater visibility and actionable intelligence to proactively ensure service levels, optimum resource usage, and configuration compliance in dynamic virtual and cloud environments. The Enterprise Edition is applicable for service providers who want to provide OS- and application-level monitoring, as well as change and configuration management capabilities, to help ensure quality of service, operational efficiency, and continuous compliance of both infrastructure and business-critical applications in dynamic hybrid cloud environments. 12 points per managed virtual machine or OSI per month, unless used as part of VMware vcloud Service Provider Bundle Premier Plus Edition OSI stands for OS Instance. This measure is used for non-vmware environments, including physical. VMware vcenter Operations Manager VMware vcenter Configuration Manager VMware vcenter Hyperic VMware vcenter Infrastructure Navigator VMware vcenter Chargeback Manager Actual capabilities of vcenter Operations Manager, vcenter Chargeback Manager and vcenter Hyperic vary by editions of vcenter Operations Management Suite. If using vcenter Operations Management Suite Enterprise Edition as part of vcloud Service Provider Bundle Premier Plus Edition, follow the reporting requirements listed for vcloud Service Provider Bundle Premier Plus Edition. Otherwise, follow the requirements below. As vcenter Operations Management Suite Enterprise Edition does not include vcenter Server or vsphere licensing; all use of those products must be reported separately, in addition to the usage of the vcenter Operations Management Suite Enterprise Edition. vcenter Operations Management Suite Enterprise Edition reporting consists of two parts: 1. Monthly reporting (manual) on the number of virtual machines or OS instances being monitored 2. Monthly reporting (via Usage Meter) on the vcloud Service Provider Bundle that is installed and being utilized as the basis for vcenter Operations Management Suite Enterprise Edition Support Included V S P P P R O D U C T U S A G E G U I D E / 22

VMware vcenter Operations Adapter for Network Devices VMware vcenter Operations Adapter for Network Devices helps Operations teams analyze network device performance data using vcenter Operations Manager. 2 points per network device monitored per month vcenter Operations Adapter for Network Devices Service Provider must report the total number of network devices monitored manually Support Limitations for network devices monitored is manual V S P P P R O D U C T U S A G E G U I D E / 23

VMware vcenter Operations Adapter for 3 rd Party Data Source VMware vcenter Operations Adapter for Third Party Data Source helps Operations teams analyze performance data from 3 rd party data sources such as Microsoft SCOM using vcenter Operations Manager. 5 points per physical system monitored per month vcenter Operations Adapter for 3 rd Party Data Source (for example Microsoft SCOM) Service Provider must report the total number of 3 rd party data source monitored manually Support Limitations for 3 rd party data sources monitored is manual V S P P P R O D U C T U S A G E G U I D E / 24

VMware vcloud Automation Center Advanced Edition VMware vcloud Automation Center provides business agility to service providers by automating the delivery of personalized IT services to end customers. The Advanced Edition, through a self-service catalog enables end customers to request and manage a wide range of multi-vendor, multi-cloud applications, infrastructure, and custom services. Policy-based governance assures that users receive the right size resources for a given task across the service lifecycle. 7 points per managed virtual machine or OSI per month OSI stands for OS Instance. This measure is used for non-vmware environments, including physical. VMware vcloud Automation Center Advanced Edition As vcloud Automation Center Advanced Edition does not include vcenter Server or vsphere licensing; all use of those products must be reported separately, in addition to the usage of the vcloud Automation Center Advanced Edition. vcloud Automation Center Advanced Edition reporting consists of two parts: 1. Monthly reporting (manual) on the number of virtual machines or OS instances being monitored 2. Monthly reporting (via Usage Meter) on the vcloud Service Provider Bundle that is installed and being utilized as the basis for vcloud Automation Center Advanced Edition Support Included V S P P P R O D U C T U S A G E G U I D E / 25

VMware vcloud Automation Center Enterprise Edition VMware vcloud Automation Center provides business agility to service providers by automating the delivery of personalized IT services to end customers. The Enterprise Edition, through a self-service catalog enables end customers to request and manage a wide range of multi-vendor, multi-cloud applications, infrastructure, and custom services. Policy-based governance assures that users receive the right size resources for a given task across the service lifecycle. The product also provides a single solution for application release automation, and support for various DevOps automation tools, abstracted from diverse infrastructure services. It enables customers to model and deploy multi-tier applications to any cloud, reducing deployment time from days to minutes. 14 points per managed virtual machine or OSI per month OSI stands for OS Instance. This measure is used for non-vmware environments, including physical. VMware vcloud Automation Center Advanced Edition vfabric Application Director As vcloud Automation Center Enterprise Edition does not include vcenter Server or vsphere licensing; all use of those products must be reported separately, in addition to the usage of the vcloud Automation Center Enterprise Edition. vcloud Automation Center Enterprise Edition reporting consists of two parts: 1. Monthly reporting (manual) on the number of virtual machines or OS instances being monitored 2. Monthly reporting (via Usage Meter) on the vcloud Service Provider Bundle that is installed and being utilized as the basis for vcloud Automation Center Enterprise Edition Support Included V S P P P R O D U C T U S A G E G U I D E / 26

VMware vcenter Log Insight VMware vcenter Log Insight delivers automated log management through aggregation, analytics and search, providing operational intelligence and enterprise-wide visibility in hybrid cloud environments. It collects and analyzes all types of machinegenerated log data (such as application logs, network traces, configuration files, messages, performance data and system state dumps). By using Log Insight with vcenter Operations Management Suite, service providers can extend operational visibility and proactive management capabilities across their cloud. The product provides flat pricing for unlimited amounts of data per VM or OSI. 4.5 points per managed virtual machine or OSI per month OSI stands for OS Instance, which includes any server with an IP address that generates logs, including network devices and storage arrays. VMware vcenter Log Insight As vcenter Log Insight does not include vcenter Server or vsphere licensing; all use of those products must be reported separately, in addition to the usage of the vcenter Log Insight. vcenter Log Insight reporting consists of two parts: 1. Monthly reporting (manual) on the number of virtual machines or OS instances being monitored for logs 2. Monthly reporting (via Usage Meter) on the vcloud Service Provider Bundle that is installed and being utilized as the basis for vcenter Log Insight Support Included V S P P P R O D U C T U S A G E G U I D E / 27

VMware IT Business Management Suite Advanced Foundation Package VMware IT Business Management Suite Advanced Foundation Package automates the processes required to provide cost transparency into the business of IT for IT Finance teams. With comprehensive IT Financial Management capabilities, the Advanced edition provides full IT costing, IT demand management, IT forecasting and planning, IT showback, IT chargeback, what-if scenarios and IT cost optimization. It also supports the display, comparison and what-if analysis using VMware IT Benchmarking data to model existing cost advantages and future cost savings. 5,133 points for 5 users per month VMware IT Business Management Suite Advanced Foundation Package Monthly reporting (manual) to the aggregator. Additional users to be reported using VMware IT Business Management Suite Advanced for Additional Users or VMware IT Business Management Suite Advanced for Read Only Users product, in the increment of five users. Support Included Additional Information This is a restricted product and only qualifying Service Providers can rent the product from VMware. Only Service Providers with a valid 30,000 point or higher contract are eligible to start with qualification process. Contact your VSPP Business Development Manager or partnernetwork@vmware.com for requirements and additional details to rent the product. V S P P P R O D U C T U S A G E G U I D E / 28

VMware IT Business Management Suite Advanced for Additional Users VMware IT Business Management Suite Advanced for Additional Users provides additional user licenses for VMware IT Business Management Suite Advanced Foundation Package. 1,467 points for 5 users per month VMware IT Business Management Suite Advanced for Additional Users Monthly reporting (manual) to the aggregator. Additional users to be added in increments of 5 using this product or VMware IT Business Management Suite Advanced for Read Only Users product. Support Included Additional Information This is a restricted product and only qualifying Service Providers can rent the product from VMware. Only Service Providers with a valid 30,000 point or higher contract are eligible to start with qualification process. Contact your VSPP Business Development Manager or partnernetwork@vmware.com for requirements and additional details to rent the product. V S P P P R O D U C T U S A G E G U I D E / 29

VMware IT Business Management Suite Advanced for Read Only Users VMware IT Business Management Suite Advanced for Read Only Users provides additional read only user licenses for VMware IT Business Management Suite Advanced Foundation Package. 550 points for 5 users per month VMware IT Business Management Suite Advanced for Read Only Users Monthly reporting (manual) to the aggregator. Additional users to be added in increments of 5 using this product or VMware IT Business Management Suite Advanced for Additional Users product. Support Included Additional Information This is a restricted product and only qualifying Service Providers can rent the product from VMware. Only Service Providers with a valid 30,000 point or higher contract are eligible to start with qualification process. Contact your VSPP Business Development Manager or partnernetwork@vmware.com for requirements and additional details to rent the product. V S P P P R O D U C T U S A G E G U I D E / 30

VMware IT Business Management Suite Enterprise Foundation Package VMware IT Business Management Suite Enterprise Foundation Package Enables service providers to gain transparency and complete control over all IT costs, services and quality. In addition to Cloud Business Management and IT Financial Management capabilities, IT Service Level Management and Vendor Management capabilities enable service providers to set, track, report and analyze IT performance and value measures for all services, vendors and customers, as well as perform root cause and business impact analysis. 7,700 points for 10 users per month VMware IT Business Management Suite Enterprise Foundation Package Monthly reporting (manual) to the aggregator. Additional users to be reported using VMware IT Business Management Suite Enterprise for Additional Users or VMware IT Business Management Suite Enterprise for Read Only Users product, in the increment of five users. Support Included Additional Information This is a restricted product and only qualifying Service Providers can rent the product from VMware. Only Service Providers with a valid 30,000 point or higher contract are eligible to start with qualification process. Contact your VSPP Business Development Manager or partnernetwork@vmware.com for requirements and additional details to rent the product. V S P P P R O D U C T U S A G E G U I D E / 31

VMware IT Business Management Suite Enterprise for Additional Users VMware IT Business Management Suite Enterprise for Additional Users provides additional user licenses for VMware IT Business Management Suite Enterprise Foundation Package. 1,833 points for 5 users per month VMware IT Business Management Suite Enterprise for Additional Users Monthly reporting (manual) to the aggregator. Additional users to be added in increments of 5 using this product or VMware IT Business Management Suite Enterprise for Read Only Users product. Support Included Additional Information This is a restricted product and only qualifying Service Providers can rent the product from VMware. Only Service Providers with a valid 30,000 point or higher contract are eligible to start with qualification process. Contact your VSPP Business Development Manager or partnernetwork@vmware.com for requirements and additional details to rent the product. V S P P P R O D U C T U S A G E G U I D E / 32

VMware IT Business Management Suite Enterprise for Read Only Users VMware IT Business Management Suite Enterprise for Read Only Users provides additional read only user licenses for VMware IT Business Management Suite Enterprise Foundation Package. 550 points for 5 users per month VMware IT Business Management Suite Enterprise for Read Only Users Monthly reporting (manual) to the aggregator. Additional users to be added in increments of 5 using this product or VMware IT Business Management Suite Enterprise for Additional Users product. Support Included Additional Information This is a restricted product and only qualifying Service Providers can rent the product from VMware. Only Service Providers with a valid 30,000 point or higher contract are eligible to start with qualification process. Contact your VSPP Business Development Manager or partnernetwork@vmware.com for requirements and additional details to rent the product. V S P P P R O D U C T U S A G E G U I D E / 33

VMware Virtual SAN VMware Virtual SAN (VSAN) is a radically simple software-defined storage solution optimized for virtual environments that brings an application-centric approach to storage management. Built directly into the VMware vsphere kernel, VMware VSAN provides a new tier of hypervisor-converged storage. The software abstracts and pools internal magnetic disks and flash devices from industry-standard x86 servers to produce a high-performance and resilient shared datastore for virtual machines (VMs). VMware VSAN helps customers reduce Total Cost of Ownership (TCO) through Capital Expenditures (Capex) and Operating Expenditures (Opex) savings. VMware VSAN is ideally suited for several use cases in virtual environments such as Virtual Desktop Infrastructure (VDI), test/development, and disaster recovery. 0.08 points per GB per month for allocated capacity The allocated capacity is defined as the storage capacity configured to a virtual machine disk (VMDK). At creation, a virtual machine is assigned one or more VMDKs; the total allocated capacity to the virtual machine is equal to the sum of the allocated capacity to each VMDK. The allocated capacity is the capacity configured to a virtual machine during provisioning, irrespective of: the actual storage consumption (e.g. thin provisioning). the capacity consumed by VM copies created by Virtual SAN for availability purposes. the total raw storage capacity of the Virtual SAN datastore. VMware Virtual SAN As VMware VSAN does not include vcenter Server or vsphere licensing; all use of those products must be reported separately, in addition to the usage of the VMware VSAN product. VMware VSAN system reporting consists of two parts: 1. Monthly reporting on the vcloud Service Provider Bundle that is installed and being utilized as the basis for VMware VSAN via Usage Meter. 2. Monthly manual reporting of VMware VSAN per allocated capacity. V S P P P R O D U C T U S A G E G U I D E / 34

The Allocated Capacity to each virtual machine disk can be found in the VMware vsphere Web Client UI under the Summary tab as shown below. If the VM has several VMDKs, each one will be shown: Support Included Additional Information A hardware independent solution, VMware VSAN can be deployed on a wide range of servers. Customers have two options for deploying VMware VSAN a) VMware VSAN Ready Nodes (pre-validated configurations of servers) and b) a component-based hardware compatibility list that enables customers to pick and choose the components they prefer. More than 150 components and 13 Ready Nodes are certified with VMware VSAN today. The VMware Compatibility Guide for VMware VSAN is accessible at: http://www.vmware.com/resources/compatibility/search.php?devicecategory=vsan V S P P P R O D U C T U S A G E G U I D E / 35

VMware vcenter Site Recovery Manager VMware vcenter Site Recovery Manager (SRM) allows Service Providers to offer reliable disaster recovery protection to their end customers. More information regarding Site Recovery Manager is available online at http://www.vmware.com/products/siterecovery-manager. 24 points per protected virtual machine per month A protected VM is any virtual machine that is part of an SRM protection group, regardless of whether the VM is powered on or off. A license is only required for the VM on the active site, no license is required at the failover site. Site Recovery Manager Enterprise As SRM does not include vcenter Server or vsphere licensing, all use of those products must be reported separately, in addition to the usage of the SRM product. The vcloud Usage Meter must monitor Service Provider licensing on either the protected or failover site. Typically, Service Providers will monitor SRM licenses on the failover site when protecting a customer s private cloud resources. Site Recovery Manager or a Disaster Recovery system reporting consists of three parts: 1. Monthly reporting on the vcloud Service Provider Bundle that is installed and being utilized as the basis for SRM or Disaster Recovery on the protected side via Usage Meter. 2. Monthly reporting of SRM usage number of VMs on the protected side. 3. Monthly reporting on the vcloud Service Provider Bundle that is installed and being utilized as the basis for SRM or Disaster Recovery on the recovery side via Usage Meter. for SRM usage is done via vcenter 5 (required for SRM 5 and later.) The Service Provider needs to access the vcenter License Manager. That screen provides information on License Capacity as well as Average Usage. The Average Usage can be used as the number of virtual machines on the protected side for SRM versions not supported by the vcloud Usage Meter. Support Included Limitations SRM 5 and later require vcenter 5 and are not compatible with older versions of vcenter. SRM is not compatible with the vsphere Essentials editions and requires vsphere Standard or above. SRM 5 and later require replication between sites. Service Providers can use either vsphere Replication or Array-Based Replication provided by one of VMware s storage partners. In the latter case, a Storage Replication Adapter, provided by the storage vendor, is required for integration between SRM and the storage array. For a list of compatible products with available SRAs, please refer to http://www.vmware.com/pdf/srm_storage_partners.pdf. There is no automated usage reporting tool available for this product. Service Providers must gather and report all usage manually. Service Providers are advised that vcloud Director has not been tested and is not supported for SRM. License Specific Usage Information For the Site Recovery Manager, the licensing limitations associated with VSPP are modified in the following fashion: The Site Recovery Manager Protection licenses may be installed on hosting customer s premises as long as Service Provider controls all hardware and administration associated with the hosted environment. V S P P P R O D U C T U S A G E G U I D E / 36

VMware vsphere Data Protection Advanced VMware vsphere Data Protection Advanced is a backup and recovery solution with built-in backup data replication. Built for VMware vsphere environments and powered by EMC Avamar, it delivers high-performance data protection through patented variable-length deduplication, and network-efficient, encrypted replication of the backup data. Rapid, assured recovery and simple end-to-end management through VMware vsphere Web Client make VMware vsphere Data Protection Advanced the ideal backup and recovery solution for VMware vsphere. More information regarding VMware VDP Advanced is available online at http://www.vmware.com/products/vsphere-data-protection-advanced/. 6 points per protected virtual machine per month A protected VM is any virtual machine that is protected by a VMware vsphere Data Protection Advanced virtual appliance installed on a licensed vsphere host, regardless of whether the VM is powered on or off. VMware vsphere Data Protection Advanced As VMware VDP Advanced does not include vcenter Server or vsphere licensing; all use of those products must be reported separately, in addition to the usage of the VMware VDP Advanced product. The vcloud Usage Meter must monitor Service Provider licensing on either the protected or failover site. VMware vsphere Data Protection Advanced system reporting consists of three parts: 1. Monthly reporting on the vcloud Service Provider Bundle that is installed and being utilized as the basis for VMware VDP Advanced on the protected side via Usage Meter. 2. Monthly manual reporting of VMware VDP Advanced usage number of protected VMs on the protected side. 3. Monthly reporting on the vcloud Service Provider Bundle that is installed and being utilized as the basis for VMware VDP Advanced on the recovery side via Usage Meter. To find out the number of protected VMs by VMware VDP Advanced, use the following command line interface (CLI) in VMware VDP Advanced locally or remotely via SSH connection: mccli client show --verbose --recursive=true grep 'Virtual Machine' wc -l Support Included Additional Information VMware VDP Advanced 5.5 requires vcenter 5.1 or later and is not compatible with older versions of vcenter. Service Providers are advised that vcloud Director has not been tested and is not supported with VMware VDP Advanced 5.5. VMware VDP Advanced 5.5 is compatible with vsphere Essentials Plus or above. License Specific Usage Information For the VMware vsphere Data Protection Advanced, the licensing limitations associated with VSPP are modified in the following fashion: The VMware vsphere Data Protection Advanced licenses may be installed on hosting customer s premises as long as Service Provider controls all hardware and administration associated with the hosted environment. V S P P P R O D U C T U S A G E G U I D E / 37

VMware vcenter Server Heartbeat VMware vcenter Server Heartbeat allows a Service Provider to optimize availability and resiliency for VMware vcenter Server in a multi-tenant environment. VMware vcenter Server Heartbeat maximizes uptime for a virtual data center infrastructure, ensuring consistent operation, even when VMware vcenter Server is threatened by unplanned or planned downtime. 486 points per protected vcenter Server / month vcenter Server Heartbeat Since vcenter Server Heartbeat does not include vcenter Server, licensing those components must be reported on separately. Therefore, reporting includes usage for the vcenter per the vcloud Bundle pricing in addition to the vcenter Server Heartbeat usage. for the vcloud Bundle is automated via vcloud Usage Meter, but Service Providers must manually report the number of vcenter Servers that are protected by Heartbeat. A Protected vcenter Server Instance is an installation of the VMware vcenter Server and the associated database that contains VMware vcenter Server data, protected by the software, located either in a virtual machine or on a Server. Support Included Limitations vcenter Server Heartbeat can only be used on a vcenter Server that is being monitored by the vcloud Usage Meter and being reported as part of the VSPP rental model. There is no automated usage reporting tool available for this product. Service Providers must gather and report all usage manually. V S P P P R O D U C T U S A G E G U I D E / 38

Cisco Nexus 1000V The Cisco Nexus 1000V Series Switches are virtual machine access switches for the VMware vsphere environments running the Cisco NX-OS operating system. Operating inside the VMware ESX or ESXi hypervisors, the Cisco Nexus 1000V Series supports Cisco VN-Link server virtualization technology to provide: Policy-based virtual machine connectivity Mobile virtual machine security and network policy Non-disruptive operational model for server virtualization and networking teams When server virtualization is deployed in the data center, virtual servers typically are not managed the same way as physical servers. Server virtualization is treated as a special deployment, leading to longer deployment time, with a greater degree of coordination among server, network, storage and security administrators. The Cisco Nexus 1000V Series provides a consistent networking feature set and provisioning process all the way from the virtual machine access layer to the core of the data center network infrastructure. Virtual servers can - leverage the same network configuration, security policy, diagnostic tools and operational models as their physical server counterparts attached to dedicated physical network ports. Virtualization administrators can access predefined network policy that follows mobile virtual machines to ensure proper connectivity saving valuable time to focus on virtual machine administration. This comprehensive set of capabilities helps Service Providers to deploy server virtualization faster and realize its benefits sooner. Developed in close collaboration with VMware, the Cisco Nexus 1000V Series is certified by VMware to be compatible with VMware vsphere, vcenter, ESX and ESXi, and with many other VMware vsphere features. The Cisco Nexus 1000V Series manages virtual machine connectivity with confidence in the integrity of the server virtualization infrastructure. 34 points per CPU / month Nexus 1000V Virtual Ethernet Module (VEM) is licensed per server CPU socket Nexus 1000V Virtual Supervisor Module (VSM) is supplied at no cost because it works only with licensed VEM Service Providers must manually report to their Aggregator Nexus 1000V usage per CPU each month. Information on the number of CPU connections is available through the vcenter. Support Included Limitations The Nexus 1000V requires the use of vsphere Enterprise Plus, therefore, in VSPP, the Nexus 1000V must be used only with the VMware vcloud Service Provider Bundle Premier Edition. The Nexus 1000V is available for download at: www.cisco.com/go/1000v License installation instructions are available at: www.cisco.com/en/us/products/ps9902/products_licensing_information_listing.html Full documentation for Nexus 1000V is available at: www.cisco.com/en/us/products/ps9902/tsd_products_support_series_home.html There is no automated usage reporting tool available for this product. Service Providers must gather and report all usage manually. V S P P P R O D U C T U S A G E G U I D E / 39

VMware vfabric Data Director VMware vfabric Data Director enables Service Providers to offer Database-as-a-Service to their customers. VMware vfabric Data Director is targeted at Service Providers that want to enable enterprises to extend the efficiency and agility provided by virtualized infrastructure to the database tier. The first database supported by vfabric Data Director is vfabric Postgres Standard Edition, which is based on and fully compatible with open source PostgreSQL 9.0. Visit the Data Director product page on vmware.com to learn more. 80 points per 2 vcpus of provisioned vfabric Postgres Standard Edition databases (based on average monthly usage) Included VMware vfabric Data Director VMware vfabric Postgres Standard Edition Other Needed VMware vsphere 5 Enterprise / Enterprise Plus VMware vcenter Support Included VMware Production Level support The Service Provider can find the number of provisioned 2vCPU Postgres database licenses at any time on the Data Director licensing page. The licensing page shows both the number of VMs and the number of 2 vcpu licenses, the price applies to the number of 2vCPU licenses. As an example, if Data Director is managing 10 2-vCPU and 5 4-vCPU Postgres databases, the license portal will show a total of 20 2-vCPU licenses being used; and VSPP charge will be 1600 points for the month. It is the Service Provider s responsibility to track and report this information accurately each month. Since vfabric Data Director requires vsphere and vcenter, the Service Provider must monitor and report usage for either the vcloud Service Provider Bundle Premier Edition or the vcloud Service Provider Bundle Standard Edition in addition to the vfabric Data Director usage. V S P P P R O D U C T U S A G E G U I D E / 40

VMware vfabric Hyperic vfabric Hyperic is the application management component of the VMware vfabric Cloud Application Platform. Through automatic discovery of infrastructure changes and handling of high volumes of metrics, Hyperic monitors the dynamism and elasticity of Cloud applications. Hyperic provides visibility into the entire virtualized application stack, allows problems as soon as they occur and provides them with the information to resolve these problems. 15 points per Machine per month VMware vfabric Hyperic Machine is defined, solely with respect to Hyperic products, as a license to install and use on a Server, a virtual machine or a network device. Therefore, the reporting from the Service Provider needs to be a combination of those three items gathered manually. Support Limitations Installation guides and supported configurations for this product should be reviewed and followed prior to installing vfabric Hyperic. The information is posted at http://support.hyperic.com. There is no automated usage reporting tool available for this product. Service Providers must gather and report all usage manually. V S P P P R O D U C T U S A G E G U I D E / 41

VMware Horizon View TM Standard (Formerly View Premier) VMware Horizon View Standard hosted desktops eliminate the burden for customers of running and managing their desktops inhouse. Service Providers can use VMware Horizon View Standard to provide their customers with access (through a secure Internet connection) to a fully customizable desktop from any location, or on any compatible device, with the same user experience as on traditional PCs. 12 points per concurrent connection per month Horizon View Manager (with View Composer, Persona Management, and Local Mode) vshield Endpoint ThinApp Client ThinApp Packager Workstation VMware vcenter Server Desktop VMware vsphere Enterprise Plus for Desktop Service Providers must manually report to their Aggregator all Horizon View Standard usage each month. Information on the number of concurrent connections is available through the vcenter Server virtual machine count. There is no automated report that keeps track of the maximum concurrent connections at this time, so it is the Service Provider s responsibility to track and report this information accurately each month. Support V S P P P R O D U C T U S A G E G U I D E / 42

VMware Horizon View Foundation (Formerly View Enterprise) VMware Horizon View Foundation hosted desktops eliminate the burden for customers of running and managing their desktops inhouse. Service Providers can use VMware Horizon View Foundation to provide their customers with access (through a secure Internet connection) to a fully customizable desktop from any location, or on any compatible device, with the same user experience as on traditional PCs. 7 points per concurrent connection per month Horizon View Manager VMware vcenter Server Desktop VMware vsphere Enterprise Plus for Desktop Service Providers must manually report to their Aggregator all Horizon View Foundation usage each month. Information on the number of concurrent connections is available through the vcenter Server virtual machine count. There is no automated report that keeps track of the maximum concurrent connections at this time, so it is the Service Provider s responsibility to track and report this information accurately each month. Support V S P P P R O D U C T U S A G E G U I D E / 43

VMware Horizon Workspace Service Providers can simplify the customer experience and reduce the customer s IT costs by combining applications and data into a single enterprise-class aggregated workspace, securely delivered on any device, with VMware Horizon Workspace. Administrators get simpler, centralized, policy-based management. Users get freedom of mobility: anytime, anywhere access to all of the data and applications needed to be productive at home, at work, or on-the-go. 7 points per named user per month VMware Horizon Workspace (Horizon Data + Horizon Mobile) is done using vcloud Usage Meter (see and Operational Details). The Service Provider must report the total VSPP user usage provisioned by Horizon Workspace using the vcloud Usage Meter tool. For every user reported, the Service Provider will be billed an incremental 7 points. Support Limitations None V S P P P R O D U C T U S A G E G U I D E / 44

VMware Horizon Mirage VMware Horizon Mirage hosted image management solution eliminates the burden for customers of running and managing their desktops in-house. Service Providers can use Horizon Mirage to provide their customers with access (through a secure Internet connection) to a fully customizable desktop and laptop from any location, or on any compatible device, with the same user experience as on traditional PCs. 7 points per named user per month VMware Horizon Mirage Bundle (Desktop Recovery + Repair and Image Management) is done using vcloud Usage Meter (see and Operational Details). The Service Provider must report the total VSPP user usage provisioned by Horizon Mirage using the vcloud Usage Meter tool. For every user reported, the Service Provider will be billed an incremental 7 points. Support Limitations None V S P P P R O D U C T U S A G E G U I D E / 45

VMware ThinApp Client With ThinApp, an entire application and its settings can be packaged into a single executable that Service Providers can deploy to a range of Windows operating environments on either a physical desktop or a virtual machine. The applications are isolated from each other and the Operating System to ensure there are no application-to-application conflicts or application-to-operating system conflicts. This solution fits into any environment and allows Service Providers to help customers run legacy and new applications side by side. For example, older applications on Windows XP can be packaged and deployed by the Service Provider on Windows 7. 2 points per ThinApp Client per month ThinApp Client The Service Provider must manually report to their Aggregator all ThinApp Client usage each month. The maximum number of clients used in the month must be included in the report. Support Limitations ThinApp Client does not include the packager or Workstation. Therefore, Service Providers will need to install and report usage for at least one seat of VMware Horizon View Standard in order to use ThinApp client licenses. All the limitations of Horizon View Standard listed above shall apply to that installation. There is no automated usage reporting tool available for this product. Service Providers must gather and report all usage manually. V S P P P R O D U C T U S A G E G U I D E / 46

VMware Horizon DaaS Bundle VDI Edition VMware Horizon DaaS Bundle is the market leading solution providing Service Provider with a low cost, subscription-based, multi-tenant, multi-datacenter and secure Desktop-as-a-Service solution. Designed to address enterprise-class scale, the solution also provides simplicity and ease-of-use from large to small customers. VMware Horizon DaaS Bundle allows enterprises to create or extend their Virtual Desktop Infrastructure (VDI) footprint without increasing the financial burden of infrastructure management and ownership. Service Provider can provide enterprises with a fully customizable desktop service accessible via the Internet or dedicated network from any location, on any compatible device and with the same user experience as traditional on premise PCs. This edition of the VMware Horizon DaaS Bundle applies only to VDI Desktop and Application workloads. 16 points per Total Allocated Quota for VDI Connections per month VMware Horizon DaaS Platform which includes right to run VDI desktop and applications (Windows Client OS, Windows Server OS, Linux OS) 1 VMware Horizon View Foundation Service Providers must manually report the total allocated quota for VDI connections associated with the use of the VMware Horizon DaaS Bundle VDI Edition to their aggregator each month. This data shall include the aggregate total quota allocation of the VMware Horizon DaaS Bundle VDI Edition as well as the name, total quota allocation, and zip code or country code for each Hosting Customers. Information on the number of total allocated quota for VDI connections is available through the billing API in VMware Horizon DaaS Platform. For VMware Horizon DaaS Bundle VDI Edition, it is the total quota of all VDI connections of all desktop models allocated to a tenant. There is no automated report that keeps track of the total allocated quota for VDI connections at this time, so it is the Service Provider s responsibility to track and report this information accurately each month. Support Additional Information The VMware Horizon DaaS Bundle VDI Edition is a restricted product and only qualifying Service Providers can rent the product from VMware. Only Service Providers with a valid 10,800 point or higher contract are eligible to start with qualification process. Contact your VSPP Business Development Manager or partnernetwork@vmware.com on requirements and additional details to rent the product from VMware. The VMware Horizon DaaS Bundle VDI Edition licenses may be installed on hosting customer s premises as long as Service Provider controls all hardware and administration associated with the hosted environment. For VMware and 3rd party component compatibility, refer to the VMware Horizon DaaS Platform blueprint. 1 Use of VMware Horizon DaaS Platform is subject to the End User License agreement located at: http://www.vmware.com/download/eula V S P P P R O D U C T U S A G E G U I D E / 47

VMware Horizon DaaS Bundle RDSH Edition VMware Horizon DaaS Bundle is the market leading solution providing Service Provider with a low cost, subscription-based, multi-tenant, multi-datacenter and secure Desktop-as-a-Service solution. Designed to address enterprise-class scale, the solution also provides simplicity and ease-of-use from large to small customers. VMware Horizon DaaS Bundle allows enterprises to create or extend their Virtual Desktop Infrastructure (VDI) footprint without increasing the financial burden of infrastructure management and ownership. Service Provider can provide enterprises with a fully customizable desktop service accessible via the Internet or dedicated network from any location, on any compatible device and with the same user experience as traditional on premise PCs. This edition of the VMware Horizon DaaS Bundle applies only to Remote Desktop Session Host (RDSH) Desktop and Application (i.e. Terminal Services Session-based) workloads. 13 points per Total Allocated Quota for RDSH Connections per month VMware Horizon DaaS Platform which includes right to run session desktop and applications (Windows Server OS with RDSH) 2 VMware Horizon View Foundation Service Providers must manually report the total allocated quota for RDSH connections associated with the use of the VMware Horizon DaaS Bundle RDSH Edition to their aggregator each month. This data shall include the aggregate total quota allocation of the VMware Horizon DaaS Bundle RDSH Edition as well as the name, total quota allocation, and zip code or country code for each Hosting Customers. Information on the number of total allocated quota for RDSH connections is available through the billing API in VMware Horizon DaaS Platform. For VMware Horizon DaaS Bundle RDSH Edition, it is the total quota of all RDSH sessions to all server models allocated to a tenant. There is no automated report that keeps track of the total allocated quota for RDSH connections at this time, so it is the Service Provider s responsibility to track and report this information accurately each month. Support Additional Information The VMware Horizon DaaS Bundle RDSH Edition is a restricted product and only qualifying Service Providers can rent the product from VMware. Only Service Providers with a valid 10,800 point or higher contract are eligible to start with qualification process. Contact your VSPP Business Development Manager or partnernetwork@vmware.com on requirements and additional details to rent the product from VMware. The VMware Horizon DaaS Bundle RDSH Edition licenses may be installed on hosting customer s premises as long as Service Provider controls all hardware and administration associated with the hosted environment. For VMware and 3rd party component compatibility, refer to the VMware Horizon DaaS Platform blueprint. 2 Use of VMware Horizon DaaS Platform is subject to the End User License agreement located at : http://www.vmware.com/download/eula V S P P P R O D U C T U S A G E G U I D E / 48

Zimbra Collaboration Server (ZCS), Professional Edition Service Providers who signed VSPP contracts prior to July 2013 can host Zimbra Professional Edition for their customers until Telligent can sign them up as their own partners. Zimbra Professional Edition is email and collaboration software. Zimbra Professional Edition includes all the Standard Edition features with the additional advanced mobility Zimbra Mobile (ActiveSync), Outlook connector and archiving and discovery. 1.55 points per Mailbox per month Zimbra Collaboration Server Professional Edition Zimbra Archiving and Discovery Zimbra Mobile (ActiveSync) is done using vcloud Usage Meter 3.1 (see and Operational Details). The Service Provider must report the total VSPP mailboxes deployed, provisioned, linked or assigned to a user for any period of time during a calendar month using the vcloud Usage Meter 3.1 tool. For every mailbox reported, the Service Provider will be billed an incremental 1.55 points. Support Included For a period of 90 days post-close of the Telligent acquisition of Zimbra (support transition period), VMware will provide support to existing customers and partners. There is no change in support numbers and service. After the transition period, support will be provided by the Telligent support team. Limitations Service Providers cannot market, resell, rent, support or otherwise use the Zimbra Open Source Software in any manner, even if the foregoing is unrelated to the VSPP. V S P P P R O D U C T U S A G E G U I D E / 49

Zimbra Collaboration Server (ZCS), Standard Edition Service Providers who signed VSPP contracts prior to July 2013 can host Zimbra Standard Edition for their customers until Telligent can sign them up as their own partners. Zimbra Standard Edition is an email and collaboration software. Zimbra Standard Edition includes innovative end-user features, mobile access (POP/IMAP, CardDAV, CalDAV, Blackberry Native Access, mobile web browser), and streamlined yet powerful administration. 1.10 points per Mailbox per month Zimbra Collaboration Server Standard Edition is done using vcloud Usage Meter 3.1 (see and Operational Details). The Service Provider must report the total VSPP mailboxes deployed, provisioned, linked or assigned to a user for any period of time during a calendar month using the vcloud Usage Meter 3.1 tool. For every mailbox reported, the Service Provider will be billed an incremental 1.10 points. Support Included For a period of 90 days post-close of the Telligent acquisition of Zimbra (support transition period), VMware will provide support to existing customers and partners. There is no change in support numbers and service. After the transition period, support will be provided by the Telligent support team. Limitations Service Providers cannot market, resell, rent, support or otherwise use the Zimbra Open Source Software in any manner, even if the foregoing is unrelated to the VSPP. There is no automated usage reporting tool available for this product. Service Providers must gather and report all usage manually. V S P P P R O D U C T U S A G E G U I D E / 50

Zimbra Collaboration Server (ZCS), Business Email Edition Service Providers who signed VSPP contracts prior to July 2013 can host Zimbra Business Email Edition for their End Customers until Telligent can sign them up as their own partners. Zimbra Business Email Edition provides basic email functionality but does not include advanced search, sharing, tagging, Zimlet and calendar functionality found in other versions. 0.19 points per Mailbox per month Zimbra Collaboration Server Business Email Edition is done using vcloud Usage Meter 3.1 (see and Operational Details). The Service Provider must report the total VSPP mailboxes deployed, provisioned, linked or assigned to a user for any period of time during a calendar month using the vcloud Usage Meter 3.1 tool. For every mailbox reported, the Service Provider will be billed an incremental 0.19 points. Support Included For a period of 90 days post-close of the Telligent acquisition of Zimbra (support transition period), VMware will provide support to existing customers and partners. There is no change in support numbers and service. After the transition period, support will be provided by the Telligent support team. Limitations Service Providers cannot market, resell, rent, support or otherwise use the Zimbra Open Source Software in any manner, even if the foregoing are unrelated to the VSPP. There is no automated usage reporting tool available for this product. Service Providers must gather and report all usage manually. V S P P P R O D U C T U S A G E G U I D E / 5 1

Zimbra Collaboration Server (ZCS), Business Email Edition Plus Service Providers who signed VSPP contracts prior to July 2013 can host Zimbra Business Email Edition Plus for their End Customers until Telligent can sign them up as their own partners. Zimbra Business Email Edition Plus provides basic email, calendaring and address book functionality in addition to Zimlets but does not include advanced search, sharing and tagging found in other versions. 0.58 points per Mailbox per month Zimbra Collaboration Server Business Email Edition Plus is done using vcloud Usage Meter 3.1 (see and Operational Details). The Service Provider must report the total VSPP mailboxes deployed, provisioned, linked or assigned to a user for any period of time during a calendar month using the vcloud Usage Meter 3.1 tool. For every mailbox reported, the Service Provider will be billed an incremental 0.58 points. Support Included For a period of 90 days post-close of the Telligent acquisition of Zimbra (support transition period), VMware will provide support to existing customers and partners. There is no change in support numbers and service. After the transition period, support will be provided by the Telligent support team. Limitations Service Providers cannot market, resell, rent, support or otherwise use the Zimbra Open Source Software in any manner, even if the foregoing are unrelated to the VSPP. There is no automated usage reporting tool available for this product. Service Providers must gather and report all usage manually. V S P P P R O D U C T U S A G E G U I D E / 52

Appendix A For reporting purposes here are naming conventions for all products in VSPP Pricing Model Product Name Commercial Naming Convention U.S. Federal Naming Convention VMware vcloud Premier Plus Service Provider Bundle VMware vcloud Premier Plus Service Provider Bundle U.S. Federal VMware vcloud Premier Plus Service Provider Bundle VMware vcloud Premier Service Provider Bundle VMware vcloud Premier Service Provider Bundle U.S. Federal VMware vcloud Premier Service Provider Bundle VMware vcloud Standard Service Provider Bundle VMware vcloud Standard Service Provider Bundle U.S. Federal VMware vcloud Standard Service Provider Bundle VMware vcenter Operations Management Suite Standard Edition VMware vcenter Operations Management Suite Standard Edition U.S. Federal VMware vcenter Operations Management Suite Standard Edition VMware vcenter Operations Management Suite Advanced Edition VMware vcenter Operations Management Suite Advanced Edition U.S. Federal VMware vcenter Operations Management Suite Advanced Edition VMware vcenter Operations Management Suite Enterprise Edition VMware vcenter Operations Management Suite Enterprise Edition U.S. Federal VMware vcenter Operations Management Suite Enterprise Edition VMware vcenter Operations Adapter for Network Devices VMware vcenter Operations Manager 5.0 U.S. Federal VMware vcenter Operations Manager 5.0 VMware vcenter Operations Adapter for 3 rd Party Data Source VMware vcenter Adaptor (for 3rd party information) U.S. Federal VMware vcenter Adaptor (for 3rd party information) VMware vcloud Automation Center Advanced Edition VMware vcloud Automation Center Advanced Edition U.S. Federal VMware vcloud Automation Center Advanced Edition VMware vcloud Automation Center Enterprise Edition VMware vcloud Automation Center Enterprise Edition U.S. Federal VMware vcloud Automation Center Enterprise Edition VMware vcenter Log Insight VMware vcenter Log Insight U.S. Federal VMware vcenter Log Insight VMware IT Business Management Suite Advanced Foundation Package VMware IT Business Management Suite Advanced Foundation Package U.S. Federal VMware IT Business Management Suite Advanced Foundation Package VMware IT Business Management Suite Advanced for Additional Users VMware IT Business Management Suite Advanced for Additional Users U.S. Federal VMware IT Business Management Suite Advanced for Additional Users VMware IT Business Management Suite Advanced for Read Only Users VMware IT Business Management Suite Advanced for Read Only Users U.S. Federal VMware IT Business Management Suite Advanced for Read Only Users VMware IT Business Management Suite Enterprise Foundation Package VMware IT Business Management Suite Enterprise Foundation Package U.S. Federal VMware IT Business Management Suite Enterprise Foundation Package VMware IT Business Management Suite Enterprise for Additional Users VMware IT Business Management Suite Enterprise for Additional Users U.S. Federal VMware IT Business Management Suite Enterprise for Additional Users VMware IT Business Management Suite Enterprise for Read Only Users VMware IT Business Management Suite Enterprise for Read Only Users U.S. Federal VMware IT Business Management Suite Enterprise for Read Only Users VMware Virtual SAN VMware VSAN U.S. Federal VMware VSAN VMware Site Recovery Manager Enterprise VMware Site Recovery Manager U.S. Federal VMware Site Recovery Manager VMware vsphere Data Protection Advanced VMware VDP Advanced U.S. Federal VMware VDP Advanced VMware vcenter Server Heartbeat VMware vcenter Server Heartbeat U.S. Federal VMware vcenter Server Heartbeat Cisco Nexus 1000V Cisco Nexus 1000 U.S. Federal Cisco Nexus 1000 VMware vfabric Data Director VMware vfabric Data Director U. S Federal VMware vfabric Data Director VMware vfabric Hyperic VMware vfabric Hyperic U.S. Federal VMware vfabric Hyperic VMware Horizon DaaS Bundles VMware Horizon DaaS Bundle VDI Edition VMware Horizon DaaS Bundle RDSH Edition U.S. Federal VMware Horizon DaaS Bundle VDI Edition U.S. Federal VMware Horizon DaaS Bundle RDSH Edition VMware Horizon View Standard VMware Horizon Standard U.S. Federal VMware Horizon Standard VMware Horizon View Foundation VMware Horizon Foundation U.S. Federal VMware View Horizon Foundation VMware Horizon Workspace VMware Horizon Workspace U.S. Federal VMware Workspace VMware Horizon Mirage VMware Horizon Mirage U.S. Federal VMware Mirage VMware ThinApp Client VMware ThinApp Client U.S. Federal VMware ThinApp Client VMware ThinApp Packager VMware ThinApp Packager U.S. Federal VMware ThinApp Packager Zimbra Collaboration Server, Professional Edition Zimbra Collaboration Server Professional U.S. Federal Zimbra Collaboration Server Professional Zimbra Collaboration Server, Standard Edition Zimbra Collaboration Server Standard U.S. Federal Zimbra Collaboration Server Standard Zimbra Collaboration Server, Business Email Edition Zimbra Collaboration Server Business Email Edition U.S. Federal Zimbra Collaboration Server Business Email Edition Zimbra Collaboration Server, Business Email Edition Plus Zimbra Collaboration Server Business Email Edition Plus U.S. Federal Zimbra Collaboration Server Business Email Edition Plus VMware, Inc. 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 www.vmware.com Copyright 2014 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. VMware is a registered trademark or trademark of VMware, Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies. Item No: _032514.docx 03/14