What s New in Version 7

What s New in Version 7 Release Notes 7.6.x February 2015 FCS (UK) Ltd +44(0)800 280 0525 info@cryoserver.com www.cryoserver.com

Introduction Contents Introduction... 3 Release Notes... 4 Searching... 11 Main Page Cryoserver User Interface... 12 Standard Searches... 14 Search Results... 15 Search History... 16 Saved Search... 17 Create Shortcut in Outlook... 18 Cryoserver Outlook interface within Outlook Results... 20 Accessing the Full Search interface from the Cryoserver Outlook Interface:... 20 Action Bar within the preview of an email.... 21 Clientless stubbing... 23 Stubbing link with Security... 23 Administration Area... 24 Search Date Limits... 25 Business Continuity Mode... 26 Advanced search... 28 Privileged User Export... 29 Preferences... 30 Link Accounts with other Mailboxes and Group Mailboxes... 31 Reports... 32 Conclusion... 33 2 P a g e

Introduction Introduction This document is a supplement to the Cryoserver v7 User Guide and is intended for Cryoserver Administrators to transcribe the modifications in the v7.x.x releases. Cryoserver is an email archive, storing in real time all the email in/out and around the organisation in a secure and tamper evident way. Cryoserver can be delivered either as: Appliance Software on dedicated hardware or virtualised environment Managed Service Software as a Service Pay as you go model Hybrid approach part on premise and part cloud. To see Cryoserver in Action please visit: http://youtube.com/cryoserver 3 P a g e

Release Notes Release Notes 15th April 2013 7.0.0a New Version Cryoserver released 7 reasons to upgrade to Version 7: 1. User Interface makeover 2. Outlook Search Interfaces 3. Outlook Folder integration 4. Save Search / History 5. IMAP restore (single and multiple items) 6. Auto Search Cryoserver can auto search for Compliance 7. Business Continuity Mode redundant mail server 2 May 2013 7.0.1 Daily report show processed and deleted count of emails separately Web UI for security settings and other security enhancements, Auto suggest keywords functionality Bug fix - Pop-up login error details in a frame Enhance logging related to LDAP login and fetching of mail addresses for FQDN, Changes in web-service deployment scripts Include windows wrapper support for IMAP reader service, Support 'gethourlymailstatus' command for company-specific processing report, 23 May 2013 7.0.2 Support for alternate sftp voice recording mechanism Active users report and other report page enhancements, Enhancements in processing of notes envelope emails Send a common alert for partitions detected with storage limit exceeded Tree view in Error UI instead of combo-boxes, Support for multi-tenant login page, Make outlook folder name configurable, Extend the 'switch identity' feature for database users, Import related enhancements, Cryoserver login page opens with help button bug fix Provide folder delete button on folder list page, Include spool and respool size with EOD report, Fix of UI issue with IE6 and script error in outlook UI, 18 Jun 2013 7.0.3 Report node performance enhancements, LDAP performance enhancements including new JNDI based LDAP expander and new LRUCache framework used in JNDI based LDAP expander, Handle special characters in LDAP search filter, Configure and use CIFS to share company import directories, Reduce chances of cached contents loaded by browsers after upgrade, Adjustments to the 'You are connecting from' footer line, Support POP3 and EWS as option for mailbox reader action, Support EWS as option for import to inbox, Support LDAP search on binary attributes, Include internal users count in EOD report, Bug fix - Issue with print results window, Script error generates on Reports page while selecting date from date slider, Test connection for IMAPmailboxreader 27 Jun 2013 7.0.3a Support for include and exclude patterns in bulk export Support public key authentication & alternate voice file name format 15 Jul 2013 7.0.4 Performance enhancements for Mailbox reader, Enhancements to make generic login in multi-tenant environments, TLS support with JNDI based LDAP framework, Collect and include additional statistics in EOD report, Reports - use stack graph only with reports where appropriate, Directory search features for the User Directory & Mailbox Reader, 4 P a g e

Release Notes Make import processing options per-company instead of system wise, Make switch-user option available on the IMAP Mailbox Reader Users page, User directory show the account details from the account details LDAP server if an authorization LDAP server is selected, Prevent need of exchange certificate being installed on cryoserver host, with EWS in mailbox reader, Changes to language properties files, Support an o/s script to be called when a new company is added, passing the cotag as a parameter, 19 Jul 2013 7.0.4a Issues and enhancements with daily report and disk usage page, Provide dropdown list to select date range. 08 Aug 2013 7.0.5 Enhancements on Mailbox reader, Provide support for de-duplication in Mailbox Reader, Mailbox Reader: support concurrency control and optimize resource usage, Support alternate download mode to get the message headers in chunk and fetch the MIME contents individually, Provide option in mailbox reader to queue messages for import node or normal storage nodes, When a search is replayed using Search History drop down menu, original start & end dates should be used instead of search dates shifted as per current date, Address slow monitoring page, IMAP restore enhancements, Re-index enhancements, Enhance LDAP Connections and Email Domains mapping, 'Reports' & 'Usage Summary' menus for all companies. 23 Aug 2013 7.1.0 Monitoring page enhancements, Add a name filter/search on the Local User Accounts admin page, Extend JNDI support beyond LDAP expander to whole LDAP framework, Import - File Share related enhancements, Support impersonation with IMAP in mailbox reader, Mailbox reader: Support include sub-folder option and include/exclude by path, MailBoxReader UI improvements, Business Continuity to be an optional menu, Bring back the Header Links to the Company Config, Hide the 'Current user Email address' on the Outbound email & alerts, when accessed via SU, Provide SAML integration support, Super User interface improvements, Make audit sender editable on System alerts page and use same validation on alerts page as on outbound email and alerts. Handle emails without date, Rearrangement of settings on "Global Settings Page" 06 Sep 2013 7.2.0 Store to folder enhancements, An 'Admin Audit History' feature similar to the 'Alerts History' listing for all Admin & SU transcripts. User counts on the SU page, Mailbox reader enhancements and change requests, SU reports UI: list of companies from left to right, Address The Restart page on a wide browser some titles in the correct place, SSO login page with updated push-buttons, Alert History link available on the SU menu and on the Alert Settings page 10 Sep 2013 7.2.1 Daily report fully visible in Outlook 2013, Alter the company extraction logic under shared exchange setup to support any domain in recipient pattern, Preference icon updated on admin, superuser, reseller and region manager UIs with those of basic user UI, Delete User button is visible on Local User Accounts 01 Oct 2013 7.2.2 Support reporting of multi-tenant usage summary, Enhancements in import mail processing, Handle editing of import connection settings while import is in progress, Support active users report in SU reports, Support autodiscovery option under EWS in mailbox reader, 'Restart CryoPull' admin link restarts both CryoPull and MailboxReader, Support a company specific option to enable/disable mailing list expansion, Enhance usage summary report on superuser UI to be exported to excel, csv and xml format, Monitor Page data for Region Manager/Reseller, The Components section of the report now includes a reference to the Mailbox Reader, Reference ID (customer ID) for multi-tenant company, Support next/prev actions in the new Admin Audit and Alert Audit, Make NTP calls timeout configurable, Admin transcript should be raised at the end of session rather than altering certain settings, Support for Tomcat 7,Large 5 P a g e

Release Notes bulk import are now supported, Current hour Last hour doc count numbers on monitoring page, Show progress indication while adding users for mailbox reader connection 14 Oct 2013 7.2.3 Enhancements in usage summary report, Usage summary report, Export of report data works with IE 8 and older IE versions, Restore to inbox options are hidden when no IMAP/EWS server is specified, Test SMTP Connection enhancements on Outbound Email & Alerts page, Enhancements in testing the IMAP and EWS connection, Some improvements in logging related to login, Mirror Size now visible on the monitor page, Login failure due to account locked after 9 successful LDAP logins, Help icon from Superuser, Allowed referrer host changes should become effective at runtime. 01 Nov 2013 7.3.0 Mirror to DR-Mode switch script command line only, Handle 2 digit year from parsed date, Show search summary in place of "Please wait" and search stats as 4th tab on Search UI, Restart management page displays current state of components (stopped / running /restarting) and allow for restart accordingly, company admin -> change the green logout logo to "Return to SU", CryoSPE - On create company, the import directory is now auto-created, Configurable per company whether audit transcript should be raised even if SU / admin alter no settings after login, Indicate an appropriate reason of failure of cryopull connection, Convert unique senders count on summary report into a link to open the list of senders UI, Improvements to restore to inbox, Prevent adding the new users to list if download already running for a set of users, Changes in Web Wizard, Show the company lists on the monitor page sorted by company tag, Include company tag with cryopull and mailbox reader status on monitoring page, Default progress view should show 'running' mailboxes in expanded mode and completed / pending mailboxes in collapsed mode, database backup enhancements 15 Nov 2013 7.3.0a Refinements to the unique senders count, Search stats enhancements, CryoPull Admin UI now supports \ accept the \ (backslash) character, Support a command to generate EOD report to the point, While restore mail using EWS, shows equals sign in email body - resolved, DR switch enhancements, Some changes in audit delete, Resilience to connection problems in mailbox reader, Allow testing SMTP connection for mailhost server, Add additional robustness in restarting stuck download agents in CryoPull 29 Nov 2013 7.3.1 Display active account's detailed summary enhancements, Under Most Active Users report provide option to list accounts that have both sent and received, Include impersonation and throttling assign-revoke commands for different Exchange versions, Transfer the cryodb and per-company databases under DR to mirror switch, Some fixes and enhancements under report node, Scheduled search enhancements, EWS restored emails no longer open in edit mode in Outlook, Include Most Used Domains report under SU, Changes in audit delete transcript 04 Dec 2013 7.3.1a Active user count related changes, Fix for selected User Role on Chrome browser 31 Dec 2013 7.3.2 Retention records deleted messages count for daily report at finer levels, Additional user addresses now supports apostrophe, Removed the Email Domains (Local / All) option form Active Users report, Outlook home page now show non-ascii characters properly, Updates in Locale Settings, Support a way to select/deselect all 'Direction' options and [under SU] all Companies, To improve the Cryoserver Document Expiry audit email Retention period. 6 P a g e

Release Notes 20 Jan 2014 7.3.3 Simplify addition of nodes/month-folders to the current re-index, testing and support for tomcat 6 and 7, Optimize port usage on mirrored systems, Enhancements under locale settings, Incorporate new German translation, Bulk export 'summary' option, Support reporting of external addresses under active users report, Enhancements in error alerts, Review sending of transcript mails, Handle some errors observed under report node 07 Feb 2014 7.3.4 Support for Centera integration, Enhancements for extending the Switch Identity, Provide a test application to test stubbing web service, Disk usage on Usage Summary page, System time zone displayed on preferences page, Add untranslated FQDN addresses, Placeholder for callout scripts, Updates in Cryo Commands 27 Feb 2014 7.4.0 Additional Support for Centera integration, Support EWS with CryoPull, Improvements CryoPull test connection with details, Allow an option to raise an alert if no mail is collected for the configured no-flow period, Improvements in MBox reader - test connection with details, Respool enhancements, Enhancements under identity switching, Some logging improvements, Implicit index refresh in a separate thread, Email body truncation in viewing long emails, Usage summary disk usage for first month and first day of company repository creation, Identity switch for groups extended, Allow a setting in Cryoserver to NOT require the NTP test for retention,cryoupgade 1.6 compatibility changes 19 Mar 2014 7.4.1 Enhance storage framework to achieve identical byte offsets under mirror setup, Support idle alert feature with mailbox reader, Support Idle alert period with all protocols in CryoPull, Link account feature enhancements and some UI changes, Address V3 doc count after retention, Fix possible file leakage in V3 retention code that may cause Too many open files, Import share test connection changes, Show appropriate message if a non-basic user account is entered in Outlook UI, Mailbox Reader & CryoPull enhancements, Improve the Password Reminder system, Command line - support commands to list recent alerts and admin audits and extend getloggedinusers, Email body viewing - scrollbar shown with wide body mails 25 Apr 2014 7.5.0 Support perceived retention period, Support retention period to be specified in Days/Months/Years, Certificate related improvements, Stub Link: to use security checks, Message count in daily processing report, On the LDAP settings page, allow the user to pick Search DNs fetched from the LDAP service, Retention improvement - Lucene / database entries deleted on the per-day basis, Archive Delete process - ability to delete in the background, Some import related improvements, Support option to process mails from import directory into standard month folders in standard nodes, Provide support for global email address addition, URL Hostname to have a 'redirect' option, The ability to 'forward to inbox' for multiple items, User Directory panel enhancements, Mailbox reader improvements, Trim leading/trailing spaces from email domains both at the time of adding and reading, Some enhancements under user account linking, Trash copy to remove respool metadata from file, Handle NoSuchObjectException from remote calls to mirror, Error message for errors related to date limit are more informative, User Directory - Primary address listed among additional addresses, Trashcopier enhancements, Upgrade script changes, Miscellaneous changes 06 May 2014 7.5.1 Support option to restrict searches by account creation date, Ability to define alternative IMAP connection, Mailbox Reader: support size limited approach for 7 P a g e

Release Notes chunk download of MIME contents with EWS, Some improvements under mailbox reader 28 May 2014 7.5.2 Support per-user search date restriction by specific date, User Directory Search Enhancements, Ability to drill down the OU tree in the LDAP Connection panel, Additional mailbox reader enhancements, Modifications to Add Company page, Avoid expiry of results during export, Provide searchable option for global addresses under user preferences, Support stubbing with messages moved to Centera, Export to PDF to be an option available via the PDF action button, CryoPull: support additional protocols for SSL communication to deal with IMAP error, Support Ldap Filter in global addresses, Default date range enhancements, At the Export pop-up dialog, keep the "Usage Notes" section open at all time, and just show/hide text as needed, NPE in scheduled search and combined search, Address CryoAPI errors if Cryoserver restarts while CryoAPI running, Include the status of alternate IMAP login attempts in logs, Clarify the usage of LDAP type, Bug fix to Mailbox reader to support option not to exit the download cycle until completed 01 July 2014 7.5.3 Lync IM messages Cryoserver side processing and retrieval support, Self-signed certificate can now be created from Admin UI on a Linux host, Support date formats on add & edit page Simplify the directory search using wildcard(*) and remove exact/partial options, Incorporate the user search logic to Mail Box Reader as used with User Directory search, Allow users to calculate email size and attachment size on search UI, Maintain and support display of imported emails count, Stubbed attachment access works with storage node rename, Support auto-retry mechanism in case of error while parsing message content retrieved from Centera, ContentChecker can check stubbed day moved under Centera BLOB, Support configurable EWS connection timeout in mailbox reader, Action buttons working on latest version of Chrome, Support stubbed attachment access via OWA, Command-line feature to view database records, Improvements and fixes in mailbox reader, Make trash-copier multi-threaded, Specified date is retained for account restriction even if restriction is changed from "specified date" to "no date, NPE while comparing message date with retention date during processing, Country list is fetched on selecting language, LDAP search filter feature enhancements. 14 July 2014 7.5.3a Provide support for LDAP attribute for IMAP username, Optimization is now performed after configurable period elapsed since last index update, Enhancement changes in respool UI, Improve page loading in mailbox reader UI with thousands of accounts, Import manager now supports CIFS (UNC Path), Mailbox reader test connection supports error messages, Support option under Web Security panel for authentication of stub attachment links. 11 Aug 2014 7.5.4 To Send the 'no mail received' alert on a per-company basis, Support Lync transcript format for conferences which also include file transfer attachments, Support probe option with EWS in mailbox reader, Enhancements to global and admin alert history recording, the ability to turn off the rfc3462 (multipart/report) detection, Total size of messages / attachments in search results can now be displayed. 22 Sept 2014 7.5.4c Make stop words configurable, Controlled flow of messages from import-tospool to prevent spool overfill, Mailserver address changed by su under "outbound email & alert settings" for a company also gets saved to global alert settings resolution, Message not opened if clicked before results page fully 8 P a g e

Release Notes loaded, Daily report may not be sent in some cases, Address slow settings update from admin UI, Ability to hide the read-only and blank storage nodes from all Monitor page versions, Spool polling becomes too slow if picked files found removed, Downloaded message now supported in FireFox, Cryoserver handler when mirror restarts after an abrupt or normal stop, Alert emails supports secure SMTP. 20 Oct 2014 7.5.5 Some emails error with zip error while adding message to mirror day file, Make explicit GC invocation configurable and disabled by default, Multi-Tenant system where the default tenant does not have LDAP or SSO set up - they cannot change the Jespa Log Level, Support an option to delete normal search history, Log underlying error code and error string for all interaction points to centera, Support framework to scan day files and create a database of corrupt messages, Ability for the API Get Stub Links call to not access the email content, Support an alternate download mode in mailbox reader to download mails in natural order, Envelope emails may be processed as rfc822 due to sender line starting with odd sequence (=E2=80=8E) in delivery report body, Consistently handle respool when the mirror system store is replaced from Primary, Address problem while clicking on "Upload License file" button under SSO page, Eliminate the small possibility of CryoPull reading twice, Add robustness under some scenario s in mbxreader with EWS, Make the auto resume of account download at service restart configurable in mailbox reader, Mailbox reader download may conflict across users. 07 Nov 2014 7.6.0 Optimize memory usage in CryoPull under IMAP with large list of fetch items, MailboxReader - performance and functionality related changes, Broken view message action due to connection error, Efficient method for the EWS CryoPull like mark-then-delete-block, Support SMTP connection settings for global alert, Cryoserver handling of 'Forwarded' recipients from envelope, Changes in Daily report mail format, Miscellaneous changes in cryocommand utility, Export is supported in non-english Language UI, Monthly Usage Report can be sent to specific email address, Mailbox reader pull agent may not stop when 'stop download' is issued, CryoPull with EWS may download less messages than available in download cycle, MailBox Reader will reset the counts of ignored items, draft items and non-email items. 19 Nov 2014 7.6.1 Mailbox reader for re-collection of corrupt items, Address issues with applying settings on 'Outbound Email & Alerts' page and 'Wizard Email Section, Envelope messages processed as rfc822 not properly displayed in unpacked form when Centera integration is enabled. 27 Nov 2014 7.6.1a Date range selection modes in mailbox reader, State might show as "completed" in polling mode if auto restart required for a stuck pull agent, User list page may not load (showing continuous "please wait") if mailbox details have some special characters. 12 Dec 2014 7.6.2 Testing and support for tomcat 8, MailboxReader: support probe with IMAP, Prevent idle alert in mailboxreader if messages being visited (even if not being downloaded), Daily report: show the period and data being deleted when retention is enabled, Support per company option to restrict access to configured network range only, Refinements in mailbox reader, Pagination framework should be altered to reduce memory usage with jump to a high page number, Saved search outlook folder message may not open properly, Retention settings should be visible without requiring the change code to be entered. 9 P a g e

Release Notes 26 Dec 2014 7.6.3 Date interpretation from Recieved header more robust, Extend the stubbed attachment access such that all message copies are examined until successful authentication, For 'fully' expired month dirs with centera integration only the local data is removed. 22 Jan 2015 7.6.3a Prevent chances of spool agent lockup while writing to day files, Extend the column widths in mbxreader tables to accommodate larger values, Handle errored mail (with.q suffix) on respool attempt. 10 Feb 2015 7.6.3b Error reported in browser console when using date range slider, Retain HTML formatting for displaying Lync transcripts and show data collaboration attachment in a separate tab, Duplicate search result may occur under mirror setup. 10 P a g e

Searching Searching There are now three search methods instead of two previously; Standard, Advanced and Outlook search. All methods enable organisations to generate a list of emails that are ranked according to how closely they match the search criteria: Standard. Simple searches Advanced. Enhanced search criteria Outlook UI list of results presented in an a familiar Outlook layout 11 P a g e

Main Page Cryoserver User Interface Main Page Cryoserver User Interface Version 7.x within Outlook Standard Search Advanced Search 12 P a g e

Main Page Cryoserver User Interface Version 7.x within a web browser. The main page has three tabs: Search Advanced Search Folders - (Saved Searches) Cryoserver Outlook interface within Outlook Cryoserver Outlook UI 13 P a g e

Main Page Cryoserver User Interface Standard Searches When you log in to Cryoserver, the Search tab is selected by default. Standard searches are used to retrieve email where you know any of these details: Who it was from Who it was addressed to Any words in the subject or body Approximate start and end dates when it was sent or received File names of attachments Any words in the name or body of the attachments you are looking for Search all correspondence to and from an address. Use as many search criteria as possible to achieve the most accurate results. The more criteria you enter, the closer the results will match what you are looking for. Note: If you leave a blank field, it is not used for searching. 14 P a g e

Search Results Search Results When a search is made the results are now displayed using the whole page without wasted space at the top of the results. There is now a breadcrumb tab to return to the initial search criteria. A user can specify how many results are displayed on a single page rather than being restricted to 10 results per page, as well as specifying how much of the email preview is displayed under preferences. When an email is displayed a user can quickly navigate using the the arrows to move to the next result via the Action Bar. Users can also reply to emails directly from the archive as well as reinjecting emails into their inbox. 15 P a g e

Search History Search History Just like your web browser history, Cryoserver now offers a similar history facility of Cryoserver searches enabling to replay a search. Complex searches & regular searches can be reloaded. 16 P a g e

Search History Saved Search Naming a favourite search Step 1: Run a search Step 2: Click on Step 3: Complete the pop up window with a name and press Save. The drop down will now have an arrow which reveals the favourite searches, as highlighted: 17 P a g e

Create Shortcut in Outlook Create Shortcut in Outlook Once a search has been saved, you can now create a Shortcut in Outlook to this defined Saved Search Criteria. This functionality is considered to be similar to auto-filing emails. Please note this will only work with Outlook mail clients. 1. Run a search: 2. Select save search and provide a Search name: 3. Search History > Saved Searches Menu 4. Click on the icon called Create Shortcut in Outlook: 18 P a g e

Create Shortcut in Outlook 5. Click Open: 6. Click Run: 7. In Outlook will appear a folder called: Pizza. 8. Whenever you click on Pizza, will shortcut to the search in Cryoserver: The aim of this is to minimise the need for users to have to file emails into folders. Please note: For this functionality to work smoothly, Single Sign On needs to be licensed and enabled 19 P a g e

Cryoserver Outlook interface within Outlook Results Cryoserver Outlook interface within Outlook Results https://yourcryoservername/tagname/outlook An alternative interface is available to Active Directory/Basic Users where the search interface resembles an Outlook style interface. The UI aims to presents the archive results in a familiar Outlook style. To the right of the preview screen there is an Action Bar: Accessing the Full Search interface from the Cryoserver Outlook Interface: = Full Search Click on the Cryoserver Blue Box Logo, will open up the Cryoserver Standard Full Search interface in a pop up Window. 20 P a g e

Action Bar within the preview of an email. Action Bar within the preview of an email. - Navigate back one result - Navigate forward one result - 2 nd message of 36. To leap to the 33 rd message, type in 33 and press Enter - Reply to the email straight from the archive. This will restore a truncated message and use your local default mail client to reply to the sender of the email. - Reply to all this will restore a truncated message and use your local default mail client to reply to all of the senders & recipients of the email. - Restore Via IMAP will restore the original email into your mailbox on the original day - Printer friendly version 21 P a g e

Action Bar within the preview of an email. - Convert the email to PDF - Download the email as an.eml file. If you are using Outlook 2010, this will open directly into your Outlook client. Older Outlooks can open.emls Outlook 2003 you will need to download a Microsoft patch: http://support.microsoft.com/kb/967346 Outlook 2007 you will need to download a Microsoft patch: http://support.microsoft.com/kb/956693 22 P a g e

Clientless stubbing Clientless stubbing Cryoserver now offers clientless stubbing. Removing attachments from the original email and replacing a CryoLink to the Attachment direct in the archive. This functionality helps reduce the Exchange store size. No client installation required for the email client. Supported by Exchange 2000/03/07/10/13 Stubbing link with Security Only the recipient or sender can click on the Stub link. With SSO enabled, authentication is completed transparently in real-time. If you are not authenticated then you are prompted: Failure will result in the following: 23 P a g e

Administration Area Administration Area Privileged users can now be restricted from specific email addresses, with Exclude Addresses feature. 24 P a g e

Search Date Limits Search Date Limits Under the retention panel it is now possible to restrict Users to a search range. This can be either globally or an individual basis. i.e. LDAP users can be restricted to a rolling 2 year retention, but nominated users can have a 7 year search range. NOTE: The following restrictions cause the "Search Start From" date to become limited. This allows you to set perceived retention period, while retaining the actual data for a longer duration. Some users may be given special access rights to view the whole repository. Setting 0 will revert to an unlimited search. 25 P a g e

Business Continuity Mode Business Continuity Mode When the mail server has failed, Cryoserver can be enabled into Business Continuity Mode. This enables for users to Reply and Compose New Messages directly through Cryoserver. A new menu bar appears on the right hand side of the interface. Inbox will show your emails sent to you. Sent Items will show emails you have sent for the last 5 days. Clicking into one of the emails, new action icons appear: When in Business Continuity mode, new Action icons appear which enables users to: Compose New Message Reply Reply All Forward 26 P a g e

Business Continuity Mode Compose New Email or WYSIWYG editor. Reply. The example below shows an email being replied to for 27 P a g e

Advanced search Advanced search Advanced search now provides an expandable box to cater for more complex search terms. To reveal the Spelling Stem and Sound Similar, click on: 28 P a g e

Privileged User Export Privileged User Export Privileged users can Bulk Export emails in three different formats: Standard Email format limited information is exported in reference to the header information Enveloped Wrapped full header information is exported including expanded distribution lists PDFs exporting the emails into a long pdf with each email one after the other in a pdf file. Export Type: Backend Backend exports can be completed much faster (x30) and should be used if exports are large, i.e. over 100MB Fronted Frontend exports are reliant on the download speeds via a web browser and can be slow. Frontend exports should only be used if exports are a few MB. Preserve Sort Order: Maintain the order of the export to the order on the results list in the Cryoserver UI. Using the Cryoserver PSTCreator, we can convert the zip files containing the.emls into a PST format. Requires the Cryoserver PSTCreator module to be licensed. 29 P a g e

Preferences Preferences - Preferences icon. You can now include / exclude additional alias email addresses. When results are returned you can have No message summary, Short Message summary 300 characters Long Message Summary 600 characters 30 P a g e

Link Accounts with other Mailboxes and Group Mailboxes Link Accounts with other Mailboxes and Group Mailboxes If an employee leaves or needs to grant access to another AD user, you can link user accounts together. Enabling users to switch to the account through the user interface. 31 P a g e

Reports Reports 32 P a g e

Conclusion Conclusion As new point releases are made available of Cryoserver, we will issue further release notes and amending the release notes table only in this document. Cryoserver is constantly evolving around customer requests. To submit your own enhancement requests please email support@cryoserver.com and we will be happy to review requests and plan ideas into roadmap developments. For support requests please speak with your administrator and as a second point of contact the support team at FCS (UK) found at www.cryoserver.com. Copyright FCS (UK) Ltd, All rights reserved. 2014 Robin Bingeman - Edited 25 th April 2014 33 P a g e