The Markel High Risk Driver Program Presented by: Rick Geller, CRM Director Safety & Signature Services
THE MARKEL HIGH RISK DRIVER PROGRAM AGENDA Current Situation Markel High Risk Driver Strategy Identifying the Risks Addressing the Risks
INTRODUCTION
INTRODUCTION Every time a carrier looks to hire a new driver, there is a 1-in-3 chance that they are interviewing a High-Risk Driver.
INTRODUCTION
THE CURRENT SITUATION
THE CURRENT SITUATION High-Risk Drivers Consistently engage in unsafe driving behaviour that significantly increases the probability of crash involvement: > speeding > tail-gating > running red lights > lane hopping
THE CURRENT SITUATION Safety Averse Refuse to accept responsibility for their actions Delay or refuse to report violations and crashes
THE CURRENT SITUATION Incident-Based Reactive in nature responds to crashes, incidents, violations Very labour/resource intensive Limited options (one size fits all) Carrier s response is usually dependant on crash severity
THE CURRENT SITUATION Individual Differences and the High-Risk Commercial Driver Federal Motor Carriers Safety Association Study, 2004
THE CURRENT SITUATION Checking the driver s abstract was deemed by all participants to be most important in the hiring process Over-the-road evaluation was rated by 88% of participants as the second most important the hiring process.
THE CURRENT SITUATION Continuous tracking of violations, incidents, and crashes was rated as the most important driver evaluation practice by 99% of the participants
THE CURRENT SITUATION Safety Managers ranked remedial training as seventh in importance out of 12 elements of safety management
THE CURRENT SITUATION Current carrier response: May include management interview of driver May include remedial training as a disciplinary measure Frequently includes termination of driver
THE CURRENT SITUATION Post crash driver follow-up Focused on short-term operational impacts Disregard for short- and long-term bottom-line impact Lack of understanding of preventability vs. liability
THE MARKEL HIGH RISK DRIVER PROGRAM
THE MARKEL HIGH RISK DRIVER PROGRAM An Informational and Behavioural-Based Model
THE MARKEL HIGH RISK DRIVER PROGRAM Based on the relationship between drivers who accumulate violations and subsequent crash involvement in the next 12 months.
THE MARKEL HIGH RISK DRIVER PROGRAM Two major elements: Measurement Leverage new technology, training & information Intervention Target unsafe behaviour with a variety of progressive interventions
THE MARKEL HIGH RISK DRIVER PROGRAM Provides the opportunity for management intervention before the crash happens.
IDENTIFYING THE RISKS
IDENTIFYING THE RISKS Sources of Information Driver abstracts Violation notices Carrier profiles Inspection reports EOBR devices Customer complaints Engine downloads Public complaints (ECM) Loss registers
IDENTIFYING THE RISKS Major Crash Causal Factors Human 93% Environmental 34% Equipment 13%
IDENTIFYING THE RISKS Human Crash Causal Factors Recognition Errors 56% Decision Errors 52% Performance Errors 11% Critical Non-Performance 2%
IDENTIFYING THE RISKS Recognition Errors Distractions General Inattention Improper Look-out
IDENTIFYING THE RISKS Decision Errors Conscious decisions to drive unsafely Gap-judgment errors Driving when knowingly fatigued
IDENTIFYING THE RISKS 1) Driver qualification criteria 2) Re-qualification to criteria 4) Appropriate management 3) Qualifies??
IDENTIFYING THE RISKS Poor driving behaviour, as demonstrated by prior convictions & involvement in crashes, increases the risks of involvement in future crashes Federal Motor Carriers Safety Association Report FMCSA-RT-05-003:
IDENTIFYING THE RISKS Federal Motor Carrier Safety Administration (FMCSA) Driver Violation Notification Report (DVN), July 2005 Drivers with violations have crashes at a rate 50% higher than drivers without violations
IDENTIFYING THE RISKS Moving violations are the best predictor of future crash involvement.
IDENTIFYING THE RISKS
IDENTIFYING THE RISKS
IDENTIFYING THE RISKS Markel High-Risk Driver Strategy: 1) Identify and categorize the number of High-Risk Drivers found in a fleet
IDENTIFYING THE RISKS 2) Forecast the number and type of High-Risk Driver related crashes in the next 12 months, as well as the associated costs
IDENTIFYING THE RISKS 3) Quantify the impact of crashes on a carrier s net income by showing the revenue required to pay for associated costs
IDENTIFYING THE RISKS
IDENTIFYING THE RISKS
IDENTIFYING THE RISKS
IDENTIFYING THE RISKS
IDENTIFYING THE RISKS
IDENTIFYING THE RISKS
ADDRESSING THE RISKS
ADDRESSING THE RISKS Carriers Options Maintain the status quo and hope for the best Terminate High-Risk Drivers Deal with specific individuals and unique issues Hiring/recruiting practices
ADDRESSING THE RISKS Goals Change unsafe behaviour and reduce crashes Increase management options Implement interventions that target unsafe behaviour
ADDRESSING THE RISKS Importance of Identifying High-Risk Drivers Crash reduction Insurance costs Staff administration time Operational impacts Human Resources costs
ADDRESSING THE RISKS Carrier Benefits of a High-Risk Driver Strategy Maximize driver resources Maximize safety resources Improve bottom-line financial performance Benchmark driver selection process Become an Employer of Choice
ADDRESSING THE RISKS Every two miles, the average driver makes 400 observations, 40 decisions, and one mistake. Once every 500 miles, one of these mistakes leads to a near-collision. Once every 61,000 miles, one of these mistakes leads to a crash. Wrong Turn: How the Fight to Make America s Highways Safer Went off the Rails. Malcolm Gladwell, 2001
ADDRESSING THE RISKS Ninety percent of the time, High-Risk Drivers think they are very good drivers. Transportation Research Board of the National Academies
Conclusion QUESTIONS?