Credit Guide Anne Street Partners Home Loans Pty Ltd
A guide to our relationship with you and other parties This Credit Guide contains important infomation about: Who we are and the services we provide Our panel of lenders How we and our representatives are paid Our relationships or associations with third party providers Our insurance cover Our privacy statement How we manage complaints Additional things you should know This Credit Guide is given to you on behalf of Anne Street Partners Home Loans Pty Ltd, ABN 11 135 905 681, Australian Credit Licence 391660 ( we, our or us ) and your Finance Manager. You should take the time to read this Credit Guide, along with any other documents we may give you from time-to-time, so you can make an informed decision about whether to use our services. If you have any questions, please contact your Finance Manager. Their contact details accompany this Credit Guide. Who we are We are a member of the Mortgage & Finance Association of Australia ( MFAA ). We hold an Australian Credit Licence No. 391660 that authorises us to operate a credit services business, and provide you with personalised credit solutions. As a provider of credit services, we are committed to acting efficiently, honestly and fairly. We value your support and appreciate any feedback that will help us to meet your expectations and needs. Services we provide We can assist you with a broad range of finance options to meet your personal needs including: Personal loans Home loans Residential investment loans Leases We will provide you with information on a range of lenders and potential products. Once you have selected a loan or lease that is suitable for you we will assist you with the loan application process; from submission through to settlement. Who is responsible for providing credit services to you? Your Finance Manager is a competent professional who will act in your best interests and work with you to provide advice and services that are appropriate for your financial situation, requirements and objectives. Your Finance Manager will be acting on our behalf when recommending credit solutions. Where our associated company Anne Street Partners Financial Services Pty Ltd has provided you with a Statement of Advice ( SoA ) which includes gearing advice, or advice to restructure your credit facilities, including accelerated debt reduction strategies, it will refer you to us to determine an appropriate credit solution suitable to your circumstances. You do not need to use our services as you are free to make your own choice of Finance Manager. Our panel of lenders Our Finance Managers are accredited with a broad range of lenders. The six lending institutions whom we conduct the most business are as follows: 1. Commonwealth Bank of Australia 2. ANZ Banking Corporation 3. Westpac Banking Corporation 4. BankWest 5. National Australia Bank 6. Bank of Melbourne Our full panel of lenders is available at Appendix 1 to this Credit Guide. 1
How Anne Street Partners and your Finance Manager are paid Fees payable by you for our services There are no fees payable by you for our mortgage broking services. There may be fees and charges payable by you directly to the lender in association with your loan. Where this is the case, a reasonable estimate of these fees will be made available to you in the Credit Proposal document which you will receive when we provide you with our credit recommendation. Financial benefits we receive from lenders Any upfront payments we may receive from lenders in relation to loans are calculated as a percentage of the loan amount and are generally in the range of between 0% and 0.7% (plus GST). This is usually paid after settlement of the loan. Any on-going fees we may receive payable by lenders in relation to loans are generally calculated regularly (monthly, quarterly, bi-monthly or annually) on the outstanding loan balance and are paid in arears. The ongoing fees payable by lenders are generally in the range between 0% and 0.25% (plus GST) per annum of the outstanding loan amount. These amounts are not payable by you but will be paid to us by the lender. A reasonable estimate of these amounts will be made available to you in the Credit Proposal document which you will receive when we provide you with our credit recommendation. Other benefits your Finance Manager may receive Although our Finance Managers are salaried, we may pay them a bonus or give them other rewards, subject to meeting and satisfying client service standards. Referral fees payable by us We have a number of referral partners, such as financial advisers, accountants, lawyers and real estate agents, who refer clients to us for credit advice. We may pay these third parties a referral fee. These fees are not payable by you. If a fee applies, upon your request, we will provide you with a reasonable estimate of the fee and how it is calculated. Our relationships or associations with third party providers We have associations with a wide range of Lenders and Service Providers. However, we are not owned by any Lender or Service Provider. From time-to-time, we may refer you to other professional service providers, and, we may refer you to related entities for certain services, when appropriate, that encompass legal services, financial services, realty services, tax services, superannuation administration services and construction services. These related party companies include: Anne Street Partners Financial Services Pty Ltd, (ABN 25 107 671 563, AFSL No 258853) Anne Street Partners Realty Pty Ltd (ABN 86 135 905 618) Anne Street Partners Super Solutions Pty Ltd (ABN 25 136 878 629) Anne Street Partners Tax Solutions Pty Ltd (ABN 44 162 176 543) Anne Street Partners Legal Pty Ltd (ABN 67 135 905 538) QNV Constructions (VIC) Pty Ltd (ABN 63 109 048 339) QNV Constructions (QLD) Pty Ltd (ABN 75 138 770 555) QNV Constructions (TAS) Pty Ltd (ABN 73 139 472 816) QNV Constructions (NSW) Pty Ltd (ABN 83 150 401 273) QNV Constructions (SA) Pty Ltd (ABN 21 138 769 972) Common directorships and common shareholdings do exist between us and the above listed companies and they are, therefore, related entities. Anne Street Partners Home Loans Pty Ltd are not responsible for advice, services or information provided to you by any of these related entities. You are under NO OBLIGATION to use the services of any of these related entities. What information should you provide to us? Under the National Consumer Credit Protection (NCCP) Act, we are obliged to ensure that any loan, lease, or principal increase to a loan we arrange for you is not unsuitable for you. To decide this, we will need to ask you some questions in order to assess whether the loan or lease is not unsuitable. 2
The law requires us to: Make reasonable inquiries about your requirements and objectives Make reasonable inquiries about your financial situation Take reasonable steps to verify that financial situation Credit will be unsuitable if at the time of our preliminary assessment, it is likely that: You could not pay your repayments or only pay with substantial hardship The credit will not meet your requirements and objectives For example, if you can only repay by selling your principal place of residence, it is presumed that the loan will cause substantial hardship unless the contrary is proved. For this reason we must ask you to provide a significant amount of information. It is, therefore, very important that the information you provide us is accurate. If you ask within seven years of the date of the loan contract, lease contract, or principal increase, we must provide you with a copy of our preliminary credit assessment of your application. We are only required to give you a copy of the preliminary credit assessment if a loan or lease contract is entered into, or the credit limit is increased. Privacy Statement We will maintain a record of your personal profile, including details of your financial situation, requirements and objectives. We will also maintain records of any recommendations made. We are committed to ensuring the privacy and security of your personal information in accordance with the Privacy Act 1998 (Privacy Act) and associated Australian Privacy Principles. You have a general right to examine the relevant contents of your file and you have been provided with our privacy statement which details our approach to privacy. Should you wish to examine your file, simply request this from your Finance Manager who will make all necessary arrangements to provide you with the relevant information. We are required under the Anti-Money Laundering and Counter-Terrorism Financing Act to collect, verify and store specific information before arranging or providing certain services to you as a client. For this reason, you will be asked to provide personal identification, such as a passport or driver s licence Compensation arrangements We have in place adequate arrangements, in the form of professional indemnity insurance, for compensating clients for loss or damage suffered because of breaches of the NCCP Act by us or one of our representatives. What should I do if I have a complaint? We endeavour to provide you with quality credit advice and service. However if you have a complaint we are committed to resolving it as quickly and fairly as possible. If you have a complaint we encourage you to take the following steps: 1. Contact your Finance Manager about your concern. If your concern is not resolved within five business days you should contact the Compliants Manager: Anne Street Partners Home Loans Pty Ltd PO Box Q1078 Queen Victoria Building NSW 1230 Phone: 135 444 Email: complaints@annestreetpartners.com.au 2. If your concern remains unresolved after 45 days from when your complaint was made, or if you are not satisfied with our decision, you may contact the Credit & Investment Ombudsman ( CIO ). CIO is an independent body set up to resolve certain disputes between consumers and financial services businesses. Anne Street Partners Home Loans Pty Ltd is a member of this complaints service, member number M0003040. To contact CIO: GPO Box A252 Sydney South NSW 1235 Phone: 1800 138 422 Fax: 02 9273 8440 Website: www.cio.org.au 3
Things you should know We do not make any promises about the value of any property you own enquiries. advice. It is important you understand your legal obligations under the loan contract. APPENDIX 1 Lending Panel Lending Panel Commonwealth Bank of Australia Suncorp Bank National Australia Bank Bluegum Home Loans Westpac Banking Corporation Citibank Heritage Building Society Adelaide Bank ING Bank Collins Securities AMP Bank Pepper Home Loans Auswide Bank Australian First Mortgage Premium Capital Finance Firstmac Mortgage Direct Bankwest Resimac La Trobe Financial Homeloans Ltd Liberty Financial The Rock Building Society Newcastle Permanent Australian and New Zealand Bank Of Queensland St.George Bank / Bank SA / Bank of Melbourne Bank of Sydney This list is current as at 28 January 2016 and may be updated from time to time. APPENDIX 2 and contact information of your Finance Manager. 4
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Our Locations Sydney Level 14, 383 Kent Street Sydney NSW 2000 Melbourne 597-599 Little Collins Street Melbourne VIC 3000 Brisbane Level 19, 333 Ann Street Brisbane QLD 4000 Adelaide Level 8, 420 King William Street Adelaide SA 5000 Perth Level 41, 108 St. Georges Terrace, Perth WA 6000 Darwin Level 1, 1 Briggs Street Darwin NT 0801 Newcastle 59 Ridley Street Charlestown NSW 2290 Gold Coast 42 Siganto Drive Helensvale Qld 4212 Contact us 135 444 annestreetpartners.com.au info@annestreetpartners.com.au Credit Guide (CG) Anne Street Partners Home Loans Pty Ltd ABN 11 135 905 681. Level 14, 383 Kent Street, Sydney NSW 2000, Phone 135 444. Australian Credit Licence No. 391660 CG. Version: No 8.3 Date: January 2016 ASP0041 V8.3 01/2016