2013 Enterprise-grade Mobile Application Quality across your Application Life cycle THE MOBILECLOUD PLATFORM 2012 Perfecto Mobile. All rights reserved.
CONTENTS Enabling Enterprise Mobility Quality... 3 How Your Enterprise Benefits... 4 How It Works... 6 Supported Platforms... 7 Enterprise-Grade Security... 7 Key Components... 8 Hosted Device Management... 8 Remote Device Access... 8 Automation Engine... 8 Monitoring Framework... 8 API s... 9 Flexible Deployment Options... 10 Public MobileCloud... 10 Global Coverage... 10 Device Management... 11 Private MobileCloud... 11 Device Management... 11 On Premise MobileCloud... 11 About Perfecto Mobile... 12 Selected Customers... 12 Perfecto Mobile 2
ENABLING ENTERPRISE MOBILITY QUALITY The MobileCloud is a 100% cloud-based platform that serves as the foundation and common infrastructure for enabling an organization to extend its needs to mobile throughout the entire ALM cycle. Accordingly, it enables enterprises and individual application developers to perform interactive remote device access, automated testing and monitoring of mobile applications, mobile web sites and mobile services on real smartphones and tablets operating in live carrier networks worldwide. Emulators are also supported. Supporting both public and secure private cloud deployments, The MobileCloud allows all parties of the SDLC chain (business analyst, developers, testers, performance engineers and IT operation) remotely access hundreds of real mobile devices over the web. Working in conjunction with Perfecto Mobile's testing and monitoring products, The MobileCloud enables users to activate devices manually, perform a wide variety of functions (e.g. install apps, call/sms), execute automated testing, and monitor performance and availability of mobile services in production on a 24x7 basis. This flexible, cloud-based platform allows enterprises to securely manage their mobile device resources related to the SDLC process and ensure corporate strategy is aligned as related to mobile offering to their customers and internal work force. These unique capabilities combine with a rich feature set to provide enterprises with the tools to streamline mobile application and services development and optimize the mobile offering quality. In addition, The MobileCloud is designed to allow your employees access mobile devices through your existing ALM environment (e.g. HP ALM, IBM Rational). The cloud configuration provides true, enterprise-grade security; and it facilitates the sharing of devices between local or globally distributed teams, justifying a very clear ROI for in-house device inventory. The MobileCloud platform serves as a central strategic resource across the enterprise IT environment, enabling full governance over all mobile devices used by your organization SDLC processes with the highest possible level of security, quality and service. Perfecto Mobile 3
HOW YOUR ENTERPRISE BENEFITS The MobileCloud helps you make sure mobile ALM processes are aligned with IT governance policies and corporate strategy, without sacrificing risk management or accepted quality levels. The platform employs an "enterprise-ready" approach that eases your transition to mobile. The MobileCloud platforms supports a combined approach of both jail-break and source code instrumentation (i.e. compile-time) for the ios platform. In these two approaches enterprises can choose the best approach for their organization; while taking under consideration aspects such the TTM, SDLC. There are two types of cloud-based services available for the customer to choose from: Central management in a cloud managed by the enterprise itself, or hosted cloud managed by Perfecto Mobile. Both types include the below MobileCloud benefits; while the hosted solution includes the additional list of benefits following. MobileCloud benefits: Provides IT with full control and auditing over device resources (e.g. device access permissions, device control per project, geography, teams and roles) Provides a secure private cloud that minimizes the risk of exposing confidential application data on mobile devices, and helps to comply with regulatory standards such as GLBA and HIPAA Facilitates collaboration between local and globally distributed teams by providing real-time online sharing of devices and rich media test reports Supports agile development and continuous delivery, ensuring your applications operate properly on the most relevant smartphones and tablets Streamlines your mobile testing with flexible and seamless support for emulators and real devices Accelerates ROI by eliminating the exorbitant costs of mobile device procurement and inhouse device management, while supporting a high level of sharing among testers Enables the QA team to perform interoperability testing against various devices and platforms, exploratory testing and automated cross platform testing Securly segregate between the devices networks (Cellular and Wi-Fi) and the employees network allowing better control over corportate scurity policy such as USB devices usage Perfecto Mobile 4
Hosted MobileCloud hosted by Perfecto includes these additional benefits: Eliminates the logistics and reduces the cost related with procurement, device management and installation of client software, drivers and updates SLA based support Significantly Reduce the risk related to mobile device inventory management such as broken screens, missing SIM cards, and lost devices Perfecto Mobile 5
HOW IT WORKS The MobileCloud platform provides mobile testers with immediate access to hundreds of devices located anywhere in the world shared devices via the Public MobileCloud or secure dedicated devices via the Private MobileCloud. This is a 100% web-based SAAS with no software installation required. The MobileCloud is accessed via a secure login from any browser. In addition, users of popular ALM software, such as HP's UFT (QTP), can login directly from within this tool. All mobile devices are fully functional, and are connected to real cellular networks and with data access via the internet (3G/4G and WiFi). The devices are connected to the MobileCloud Manager (MCM) through their data port using either their native protocols or a tiny client on the device itself. All application types are supported: native, hybrid, browser based, SMS & voice-based services and pre-installed (part of the device). MobileCloud supports more than 150 different device families, ranging from the latest smartphones (e.g., Android and ios) through all market segment and low-cost Perfecto Mobile 6
devices (feature phones). The video is streamed directly from the device or from a hiresolution camera located above the device. SUPPORTED PLATFORMS The MobileCloud is a mature platform with years of real hands-on market experience. It is used by many Tier-1 mobile carriers around the world, and offers the widest support for available mobile platforms. Supported mobile OS include: Android (V1.x, V2.x, V3.x and V4.x) ios (V3.x, V4.x, V5.x, V6.x) Blackberry, Symbian, Windows Mobile, Bada, MeeGo, Limo, Brew and multiple proprietary feature-phone platforms from most OEMs The MobileCloud supports all major devices by the world's leading manufacturers, including: Other OEMs supported include: ZTE, Huawei, Acer, Asus, HP, Dell, Toshiba, Alcatel, Amazon, Casio, Eten, Fujitsu, Gigabyte, INQ, Kyocera, Lenovo, MTC, NEC, Panasonic, Pantech, Sagem, Sanyo, and Sharp. ENTERPRISE-GRADE SECURITY The MobileCloud was designed to meet the needs of security-conscious enterprises. Built-in security features help IT managers to ensure that corporate data access remains restricted and that all connected devices are used only for authorized activities. IT can decide who uses which device, when and from where. In accordance with the type of deployment (e.g. public or private cloud), enhanced security options such as VPN, dedicated MCM and full on premise installation are also available. The MobileCloud enables IT to assure that the governance and policy of the corporate mobile strategy is maintained and respected. Central SDLC device management prevent issues such as lost or stolen devices and unauthorized network access or uncontrolled application installations such as games and other which might turn out to be malware. Perfecto Mobile 7
KEY COMPONENTS HOSTED DEVICE MANAGEMENT With over 5,000 devices served, The MobileCloud offers a very robust process for adding, removing or updating devices in the cloud. Based on a hosted configuration, users simply request a new device and Perfecto Mobile adds it to their private cloud within days, including all required logistics such as purchasing, installation, and activation. Moreover, users can constantly change the mix of existing devices in their cloud on the spot. These highly efficient and flexible device management processes free our customers from unexpected headaches, such as driver problems, carrier activation issues, lost SIMs, chargers, cables or IT networking security requirements. With MobileCloud, governing your mobile activities is worryfree and guaranteed. REMOTE DEVICE ACCESS Accessing your devices is possible using any standard browser from anywhere in the world; no client installation is required. Remote access to devices can be used for manual and exploratory testing, for problem reproduction, support, demoing, e-learning and other use cases. Based on the security settings, a user can access any allowed device from any allowed location. AUTOMATION ENGINE The MobileCloud employs a very powerful automation engine, facilitating the creation of automated tests using the native automation scripting environment or utilizing other automation environments such as HP UFT scripting tools. The automation engine can also be used for monitoring services, allowing you to make sure your mobile services are up and running at all times. MONITORING FRAMEWORK Leveraging Perfecto Mobile's MobileCloud technology, the monitoring solution extends proven ALM suites (such as HP BSM) into the mobile world. It provides insight into end user experience as they are browsing the mobile web, accessing native mobile applications, or even more complex scenarios. As mobile experiences are highly influenced by the device, network, location and other factors, monitoring using real devices for monitoring is the way to ensure ongoing availability and optimal performance. Aligned with existing operational processes to ensure ongoing performance, the mobile solution provides deep insight to proactively diagnose and rapidly correct performance degradation incidents before end users are impacted. Perfecto Mobile 8
Ensuring user satisfaction, meeting defined business goals means ongoing monitoring of the discoverability, availability and performance of the mobile service. The Perfecto solution does exactly that. API S Built as an open platform, MobileCloud allows easy integration with many different environments, such as continuous build systems, defect tracking, project management, ALM suites and monitoring systems. The REST based interface allows for integration from any environment while maintaining the security of the system and the transmission. Perfecto Mobile 9
THE MOBILECLOUD PLATFORM 2013 FLEXIBLE DEPLOYMENT OPTIONS PUBLIC MOBILECLOUD The public MobileCloud is a shared cloud of the top 100 devices in the market. Perfecto Mobile constantly updates this list in accordance with market trends and customer requests. Users of the public MobileCloud enjoy access to a variety of devices that best represent the market. Usage is shared among all users. A sophisticated reservation system lets users define their needs in advance and reserve devices for a specific time slot. The public MobileCloud also allows on-demand access to thousands of additional devices which are not considered the top 100 but still might be required for your needs. The public cloud offering is ideal for an application or mobile service which is already exposed to the market and requires continuous testing on market devices. It is also applicable for customers who do not have strict security segregation requirements and are flexible in terms of availability. GLOBAL COVERAGE The public MobileCloud is globally distributed in the US, Canada, UK, Spain, Israel and India. Additional geographies are added from periodically. At each location, most of the network carriers are supported. Perfecto Mobile 10
DEVICE MANAGEMENT At any given moment, the system allows only a single user to use an allocated device. It is possible to reserve a device for future use. Users can decide to share device usage with additional users located anywhere in the world. For maintaining the security requirements, devices might be cleaned explicitly by the user or automatically upon device release. For our hosted devices, Perfecto s central NOC also monitor the devices status ensuring highest availability and providing real-time alerting on device issues allowing us to provide service level on device availability. Automatic device cleanup upon release (apps, logs, history, cache, etc) PRIVATE MOBILECLOUD The private MobileCloud configuration gives your company unlimited usage of fully dedicated devices based on your schedule and timing. The private cloud also provides a higher level of security as devices are never shared with anyone else - not while allocated and not while idle. All devices in your private cloud are managed by Perfecto Mobile. Private MobileCloud is best suited for large and mid-sized organizations which need to know the state of their resources at all times. Organizations with security concerns, compliance requirements and the need to control sharing typically require this type of private configuration. DEVICE MANAGEMENT Private MobileCloud customers have 100% freedom to choose which devices best meet the needs of their market. While Perfecto Mobile experts are available to assist you with the selection, each organization has full control over its device selection and device OS versions. Private MobileCloud gives you more robust management over the resources, including administrative level functions to set roles and segregation within the organization itself. Each device can be located at any Perfecto Mobile hosting location around the world. Security options can be mixed. Contact Perfecto Mobile for more details on the security options. ON PREMISE MOBILECLOUD For customers who wish to manage their own devices, the MobileCloud platform can be installed on the customer premises and fully managed by the customer. Perfecto Mobile 11
ABOUT PERFECTO MOBILE Perfecto Mobile is a global provider of cloud-based testing, automation and monitoring solutions for mobile applications and websites utilizing a wide selection of REAL and emulated mobile devices. Perfecto Mobile's complete mobile extension for the HP ALM suite enables enterprises to naturally extend their HP Unified Functional Testing and ALM environment to support development, automated functional testing, performance and monitoring of mobile applications. Learn more about The MobileCloud platform and its associated products at www.perfectomobile.com and contact our testing specialists on +1.781.205.4111. SELECTED CUSTOMERS Perfecto Mobile 12