Beazley Hole in one policy your
Beazley Hole in one Your policy Page 2 Beazley Australia is part of Beazley Group, a specialist insurance business with operations in Europe, the US, Asia and Australia. Beazley manages five Lloyd s syndicates and, in 2011, underwrote gross premiums worldwide of $1,712.5 million. All Lloyd s syndicates are rated A by A.M. Best. Beazley entered the Australian insurance market in 2008 initially with a Personal Accident offering. Since then Beazley Australia has grown impressively in a relatively short period of time and the company now has 35 employees in its offices in Brisbane and Sydney. The product offering has been expanded to include several Contingency products, including Event Cancellation, Event Liability, Prize Indemnity, Non Appearance and Death, Disablement & Disgrace. Most recently Beazley entered the group disability market following the purchase of Australia Income Protection. Claim notification line Brett Hanlon Executive Adjuster Cunningham Lindsey Phone: +61 7 3121 6800 Mobile: +61 4 2302 6307 Email: brett.hanlon@cl-au.com www.cunninghamlindsey.com Legal advice line Lloyd s Underwriters General Representative in Australia Suite 2, Level 21 Angel Place 123 Pitt Street Sydney NSW 2000 Tel: +61 2 9223 1433 Fax: +61 2 9223 1466 YOU ARE REQUESTED TO READ THIS POLICY AND, IF IT IS INCORRECT, RETURN IT IMMEDIATELY TO YOUR BROKER OR AGENT FOR ALTERATION.
Beazley Hole in one Your policy Page 3 Policy contents 4 Our notes to you 5 Definitions 5 Conditions precedent 6 General conditions 7 Exclusions 8 What to do when a loss occurs 9 Complaints procedure
Beazley Hole in one Your policy Page 4 Our notes to you Words written in bold are defined terms in the policy, so please refer to the Definitions section to see the meaning of these terms. You will need to read the whole of this policy in order to understand any conditions, limitations and exclusions which apply to the risks we cover in this policy. Your duty of disclosure Before you enter into a contract of general insurance with an insurer, such as us, you have a duty, under the Insurance Contracts Act 1984, as amended from time to time, to disclose to the insurer every matter that you know, or could reasonably be expected to know, is relevant to the insurer s decision whether to accept the risk of the insurance and, if so, on what terms. You have the same duty to disclose those matters to the insurer before you renew, extend, vary or reinstate a contract of general insurance. Your duty however does not require disclosure of a matter: that diminishes the risk to be undertaken by the insurer; that is of common knowledge; that your insurer knows or, in the ordinary course of his business, ought to know; where your insurer has waived your duty to disclose specific or general matters to them. Non-disclosure If you fail to comply with your duty of disclosure, we may be entitled to reduce our liability under this policy in respect of any claim you make or we may be entitled to cancel this policy. If your non-disclosure is fraudulent, we may also have the option of avoiding the contract from its beginning, meaning that the policy would no longer be valid and we would have no liability to pay any claim. Your privacy We collect personal information from you for the purpose of providing you with insurance products and services, and processing and assessing claims. You can choose not to provide this information; however, we may not be able to process your requests. We treat your personal information with care. We will not release your personal information to anyone other than another insurer or an insurance reference service or as permitted or required by law. In the event of a claim, we may disclose information to and/or collect additional information about you from investigators or legal advisers. If you wish to update the information we hold about you, please contact your broker or agent.
Beazley Hole in one Your policy Page 5 Definitions An explanation of what words mean. These words will have the same meaning wherever they appear in bold letters within this Policy, Schedule, Endorsements and Extensions. Insured event Insured hole Hole in one Participant Official Schedule We/Us/Our You/Your The golf event shown in the schedule. The specific hole(s) shown in the schedule. A hole made in one stroke from the tee. Any individual, entered and playing in the insured event for which the premium has been paid and included in the schedule. An individual over the age of eighteen (18) who is not a participant in the insured event, and shown in the schedule. The attachment to this policy which sets out your details and the details of the event and the coverage period. Certain underwriters at Lloyd s. Your details shown in the schedule. Conditions Precedent It is a condition precedent to our liability under this insurance that:- 1. The insured event must be played in groups made up of no fewer than three participants. 2. The insured event shall be conducted in accordance with the rules laid down by Golf Australia. 3. All equipment to be used during the insured event shall conform to the specifications laid down by Golf Australia. 4. The green(s) at the nominated insured hole(s) shall not be specifically prepared or altered from the condition which is usual for normal play nor shall the insured hole(s) be so positioned on the green(s) as to facilitate a hole in one. 5. Play at the insured hole(s) shall be supervised throughout the insured event by the approved official(s) and any participant claiming the prize shall have his/her card signed by his/her opponent and the approved official(s). 6. The approved official(s) shall complete and sign the Official Witness Checklist at the insured hole(s) prior to any attempt(s) being made. 7. At least one official must be stationed and monitoring play at each insured hole(s) at all times during the insured event. 8. No insured hole(s) shall be less than the distance stated in the schedule, from tee to pin.
Beazley Hole in one Your policy Page 6 9. The number of: a) participant(s), b) rounds, c) shots, shall not exceed the number stated in the schedule. 10. You must truthfully declare all material facts likely to influence us in determining: a) whether or not to accept the risk or any subsequent amendment, b) the premium, c) the conditions, exclusions and limitations, have diligently made all necessary inquiries to establish those facts. 11. You must have no knowledge at inception, of any undisclosed matter, fact or circumstance, actual or threatened, that increases or could increase the possibility of a loss under this insurance. 12. You have paid the premium due in accordance with the written conditions of quotation contained in the application form and/or in the ensuing quotation. General conditions General conditions that are applicable to your policy: 1. Any fraud, concealment or intentional misstatement of the information provided or in the making of a claim or otherwise howsoever, shall entitle us to refuse payment of a claim or treat this policy as though it had never existed. 2. This policy and schedule shall be read together as one contract and any word or expression to which a specific meaning has been attached in any part of this policy or schedule shall bear such meaning wherever it may appear. 3. This policy is non cancellable, except in accordance with the provisions of the Insurance Contracts Act 1984 as amended from time to time. There can be no return of premium except as required by that act or as otherwise stated in the schedule. 4. No suit shall be brought upon this policy unless you have complied with all the provisions of this insurance and have commenced suit within twelve (12) months after the loss occurs. 5. This policy may not be assigned in whole or in part without our prior written consent. 6. It is mutually agreed that this policy shall be governed and construed in accordance with the laws and jurisdiction stated in the schedule. 7. This policy does not comply with the Insurance Council of Australia s General Insurance Code of Practice. We agree that:- a) In the event of a dispute arising under this policy, at your request we will submit to the jurisdiction of any competent Court in the Commonwealth of Australia. Such dispute shall be determined in accordance with the law and practice applicable in such Court.
Beazley Hole in one Your policy Page 7 b) Any summons notice or process to be served upon us may be served upon Lloyd s Underwriters General Representative in Australia Suite 2, Level 21 Angel Place 123 Pitt Street Sydney NSW 2000 Tel: (02) 9223 1433 Fax: (02) 9223 1466 who has authority to accept service and to enter an appearance on our behalf, and who is directed at your request to give a written undertaking to you that he will enter an appearance on our behalf. Exclusions applicable to all parts of this policy What is not covered by this policy This policy does not cover any loss directly or indirectly arising out of, contributed to by, or resulting from: 1. Your lack of care, diligence or prudent behaviour, the result of which would increase the risk, and/or likelihood of a loss, under this policy. 2. Alterations of variances of event without our prior written approval. 3. Any fraud, intentional misrepresentation or concealment by you. 4. Any second attempt(s). 5. A ball being hit out of bounds and being replayed. 6. A participant who is rounding out a group by taking an extra shot for the team. 7. Any happening which is insured by or would, but for the existence of this policy, be insured by any other insurance(s) except for any excess beyond the amount which would have been payable under such other insurance(s) had this policy not been effected.
Beazley Hole in one Your policy Page 8 What to do when a loss occurs We shall not be liable to pay any claim under this policy unless you comply with the following conditions: 1. In the event of any happening or circumstance which could give rise to a claim under this policy, you shall: a) as a matter of urgency give notice to the person(s) designated in the schedule confirming the facts in writing; b) make no admission of liability without our prior written consent; c) provide us or our appointed representatives with: i) all necessary assistance in a timely manner; ii) iii) all information required; all documentation and records necessary to establish and assess indemnity under this policy and copies or extracts as may be required; 2. As often as may be reasonably required submit to examination under oath on all matters connected with a claim, by any person named by us at such reasonable time and place as may be designated by us or our representatives. 3. As soon as is practicable render a signed and sworn proof of loss to us or our representative to substantiate the occurrence, nature, cause and amount of loss claimed under this policy.
Beazley Hole in one Your policy Page 9 Complaints Procedure This complaints and disputes resolution policy outlines how Beazley Underwriting Pty Ltd, ( we, our, us ), handles complaints in relation to the general insurance products we deal in and the services we provide. We strive to ensure that our service standards are in accordance with the General Insurance Code of Practice (the code) as it applies to our products and services. A copy of the code is located on the Insurance Council of Australia website at www.ica.com.au. Our goal is to have satisfied, long-term policyholders by conducting our services in an honest, efficient, fair and transparent manner. If you think that we have let you down in any way or our service is less than you expected, including our sub-contracted services, let us know about your dissatisfaction so we can help. We have an Internal Dispute Resolution (IDR) process in place to handle and resolve such complaints in a fair, transparent and timely manner. In the unlikely event that a complaint is not resolved by using our IDR process, an appropriate and independent External Dispute Resolution (EDR) scheme will be made available to you, in accordance with your eligibility. How you can make a complaint We consider that these streamlined procedures will effectively handle your complaint: 1. Firstly, we suggest you phone, fax, email or mail our employee who handles your insurance matters and explain why you are dissatisfied and what you would like us to do to correct the situation. There will be no cost to you for us handling your complaint. 2. If our employee cannot satisfactorily resolve your complaint by the end of the following business day, our Operations Manager will be advised of the relevant details. 3. Our Operations Manager will contact you within 3 business days of you making your Complaint to formally acknowledge it and give you further helpful information. If you prefer, you may contact the Operations Manager in the first instance. Please see contact details later in your policy. 4. The Operations Manager may ask you for more relevant information necessary to deal with your complaint. The Operations Manager, and where appropriate, other member(s) of our IDR Panel who have the appropriate experience, knowledge and authority to handle your complaint, will only request and consider information relevant to your claim. 5. The Operations Manager will respond to your complaint in writing within 15 business days of you making your complaint, provided we have all the necessary information and have completed any investigation required. 6. In the event we need further information, assessment or investigation to enable us to deal with your complaint, we will agree a reasonable alternative timeframe with you. If we cannot agree on timeframes, we will treat the complaint as a dispute and explain how you can have the dispute heard by another party. 7. You will have access to information about you that we have relied on in assessing your complaint and an opportunity to correct any errors. If any errors are identified, we will correct them. In special circumstances e.g. when a claim is being or has been investigated, or as required by law, we may refuse to release the information to you but we will not do so unreasonably. We will give you reasons for our refusal, and upon request put them in writing.
Beazley Hole in one Your policy Page 10 8. We will keep you informed of the progress of our response to your complaint. 9. When we give you our response, we will also give you information about how it can be reviewed. 10. In the unlikely event that you tell us that our response does not resolve your complaint or you are dissatisfied about how we handled it, your complaint will be treated as a dispute: a) We will ask you to lodge the dispute with Lloyd s Australia and ensure you have information about that process. Lloyd s Australia will tell you if you are eligible to have the dispute heard by Lloyd s Australia or the complaints department at Lloyd s in London. b) Lloyd s Australia will respond to your dispute within 15 business days unless further information or investigation is necessary in which case alternative timeframes will be agreed. Progress will be advised to you at least every 10 business days. c) If you are dissatisfied with Lloyd s Australia s response and the dispute remains unresolved, Lloyd s Australia will refer you to the Financial Ombudsman Service in Australia (FOS); or the Financial Ombudsman Service (UK), in accordance with your eligibility. Contact details The following contact details will help you make your complaint or enable you to request further information: Beazley Underwriting Pty Ltd: In writing: Operations Manager Beazley Underwriting Pty Ltd Level 22, 215 Adelaide Street Brisbane QLD 4000 Telephone: 07 3228 1600 Facsimile: 07 3210 0760 Lloyd s Australia: www.lloydsaustralia.com.au Financial Ombudsman Service: www.fos.org.au or Free Call 1300 78 08 08
Beazley Hole in one Your policy Page 11 If you have any questions or would like more information, please contact your Broker or Agent. PCG1112v02