CISCO. Revised 8/21/2015

CISCO Revised 8/21/2015

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Table of Contents Data Center and Storage DCUFI v5.0 - Implementing Cisco Data Center Unified Fabric... 1 DCNX1K v2.0 - Configuring the Cisco Nexus 1000V... 2 DCUCD v5.0 - Data Center Unified Computing Design... 3 DCUCI v5.0 - Implementing Cisco Data Center Unified Computing... 4 DCNX7K 3.0 - Configuring Cisco Nexus 7000 Switches... 5 DCUFD v5.0 - Designing Cisco Data Center Unified Fabric... 6 DCICN 1.0 - Introducing Cisco Data Center Networking... 7 DCICT 1.0 - Introducing Cisco Data Center Technologies... 8 DCINT 1.0 - Introduction to Cisco Data Center Networking & Technologies Bootcamp... 9 Routing and Switching ICND1 v2.0 - Interconnecting Cisco Networking Devices Part 1... 10 ICND2 v2.0 - Interconnecting Cisco Networking Devices Part 2... 11 CCNAX v2.0 - Interconnecting Cisco Networking Devices: Accelerated (With Exam Voucher)... 12 IP6FD v3.0 - IPv6 Fundamentals, Design, and Deployment... 13 ROUTE v2.0 - Implementing Cisco IP Routing... 14 SWITCH v2.0 - Implementing Cisco Switched Networks... 15 TSHOOT v2.0 - Troubleshooting and Maintaining Cisco IP Networks... 16 PINFRA 2.0 - Cisco Prime Infrastructure Implementation and Administration... 17 Unified Communications CIPT1 v8.0 - Implementing Cisco Unified Communications Manager Part 1... 18 CIPT2 v8.0 - Implementing Cisco Unified Communications Manager, Part 2... 19 CVOICE v8.0 - Implementing Cisco Voice Communications and QoS... 20 CAPPS v1.0 - Integrating Cisco Unified Communications Applications... 21 TVOICE v8.0 - Troubleshooting Cisco Unified Communications... 22 CICD v1.0 - Implementing Cisco Collaboration Devices... 23 QOS v2.5 - Implementing Cisco Quality of Service... 24 ACUCM w/auc v8.0 - Administering Cisco Unified Communications Manager and Unity Connection... 25 ICER v9.0 - Implementing Cisco Emergency Responder... 27 AAUCMF v10.5 - Advanced Administration of Unified Communications Manager and Features... 28 CJD1.0 - Cisco Jabber Deployment... 29 CIPTV1 - Implementing Cisco IP Telephony & Video, Part 1... 30 CIPTV2 - Implementing Cisco IP Telephony & Video, Part 2... 31 CCRS 10.5 - Collaboration Update 10.5... 32 Unified Contact Center (ICM, IPCC) ACCE w/cvp v1.0 - Administering Cisco Unified Contact Center Enterprise for CVP Environments... 33 ACCXSL v9.0 - Advanced Contact Center Express Scripting Labs... 34 AUCCE 1 v10 - Administering Unified Contact Center Enterprise with CVP Part 1... 35 AUCCE 2 v10 - Administering Unified Contact Center Enterprise with CVP Part 2... 36 CUICAU v1.1 - Cisco Unified Intelligence Center for Advanced Users... 37 CUICEU v1.1 - Cisco Unified Intelligence Center for End Users... 38 DBUCCE-CVP - Deploying and Building Cisco Unified Contact Center Enterprise Software for CVP Environments... 39 DUCCE v10.0 - Deploying Unified Contact Center Enterprise with CVP... 40 DUIC v10 - Deploying Cisco Unified Intelligence Center... 41 VFCC - Voice Foundations for Cisco Collaboration... 43 UCCX v10.6 - Deploying Cisco Unified Contact Center Express... 44 APCCE 10 - Administering Packaged Contact Center Enterprise... 45 Network Security IINS v2.0 - Implementing Cisco IOS Network Security... 46 http://www.trainingetc.com i

Table of Contents IPS v7.0 - Implementing Cisco Intrusion Prevention System... 47 ASAE 3.0 - ASA Essentials 3.0... 48 SISE v1.2 - Implementing and Configuring Cisco Identity Services Engine... 49 SISAS v1 - Implementing Cisco Secure Access Solutions... 50 SENSS 1.0 - Implementing Cisco Edge Network Security Solutions 1.0... 51 SIMOS 1.0 - Implementing Cisco Secure Mobility Solutions v1.0... 52 Service Provider BGP v3.2 - Configuring BGP on Cisco Routers... 53 MPLS v2.3 - Implementing Cisco MPLS... 54 Wireless CUWN-V v7.1 - Cisco Unified Wireless Networking-Virtual... 55 IUWNE v2.0 - Implementing Cisco Unified Wireless Networking Essentials... 56 WMNGI - Managing Cisco Wireless LANs... 57 CUWNBC - Cisco Unified Wireless Networking Bootcamp: Deploying Cisco Wireless LANs Basic and Advanced (WDBWL / 58 W D A W L )........ http://www.trainingetc.com ii

DCUFI v5.0 - Implementing Cisco Data Center Unified Fabric TE6801_20130203 The Implementing Cisco Data Center Unified Fabric (DCUFI) v5.0 is a five-day instructor-led training course designed for Systems and Field Engineers, Consulting Systems Engineers, Technical Solutions Architects, and Cisco Integrators and Partners who install and implement the Cisco Nexus 7000 and 5000 Series switches and the Cisco Nexus 2000 Series Fabric Extenders. This course covers the key components and procedures needed to install, configure, and manage the Cisco Nexus 7000, 5000, 2000, and MDS Series switches in the network and SAN environment. The primary audience for this course are data center designers, data center administrators, and system engineers. The secondary audience for this course are data center engineers and managers. The tertiary audience for this course are program managers and project managers. The knowledge and skills that a learner must have before attending this course are Cisco CCNA Data Center certification, a good understanding of the Fibre Channel Protocol and the SAN environment, recommended attendance of a Fibre Channel Protocol class or equivalent experience, recommended attendance of the Implementing Cisco Storage Network Solutions (ICSNS) class or equivalent experience, and recommended reading of books by Robert Kembel on Fibre Channel and Fibre Channel switched fabrics. Describe the Cisco Unified Fabric products in a Cisco Data Center network architecture Select and configure the distinctive Cisco Nexus Series switch features to meet the implementation requirements and expectations in the Cisco Data Center architecture Configure advanced features, such as Overlay Transport Virtualization (OTV), Multiprotocol Label Switching (MPLS), Locator/ID Separation Protocol (LISP), security, and quality of service (QoS) Identify which management tools are available for the Cisco Nexus switches and how to configure the relevant management tool in order to support the given design Understand the Fibre Channel Protocol, the Fibre Channel over Ethernet (FCoE) protocol, and the Data Center Bridging (DCB) enhancements, as well as how to configure FCoE on the Cisco Nexus 5000 7000, MDS Series, and 5500 Platform switches Module 1: Cisco Nexus Product Overview Lesson 1: Describing the Cisco Data Center Network Architecture Lesson 2: Identifying Cisco Nexus Products Module 2: Cisco Nexus Switch Feature Configuration Lesson 1: Understanding High Availability and Redundancy Lesson 2: Configuring Virtual Device Contexts Lesson 3: Configuring Layer 2 Switching Features Lesson 4: Configuring PortChannels Lesson 5: Implementing Cisco FabricPath Lesson 6: Configuring Layer 3 Switching Features Lesson 7: Configuring IP Multicast Module 3: Cisco Nexus Switch Advanced Feature Configuration Lesson 1: Describing Cisco OTV Lesson 2: Configuring MPLS Lesson 3: Configuring LISP Lesson 4: Configuring QoS Lesson 5: Configuring Security Features Module 4: Cisco Nexus Storage Features Lesson 1: Describing Fibre Channel Protocol Lesson 2: Describing FCoE Protocol Lesson 3: Identifying DCB Enhancements Lesson 4: Configuring FCoE Lesson 5: Configuring SAN Switching Features Lesson 6: Configuring NPV Mode Lesson 7: Using SAN Management Tools Module 5: Cisco Nexus Switch Management Lesson 1: Using the CMP Lesson 2: Configuring User Management Lesson 3: Describing System Management Lab Outline Lab 2-1: Configure Layer 2 Switching Lab 2-2: Configure vpcs Lab 2-3: Configure Cisco FabricPath Lab 2-4: Configure Layer 3 Switching Lab 3-1: Configure OTV Lab 3-2: Configure QoS Lab 3-3: Configure Security Features Lab 4-1: Configure FCoE Lab 4-2: Configure NPV Lab 5-1: Configure System Management Lab 5-2: Implement Cisco DCNM for LAN http://www.trainingetc.com 1

DCNX1K v2.0 - Configuring the Cisco Nexus 1000V 3 Days TE6803_20130203 Configuring the Cisco Nexus 1000V is a three-day instructor-led training program designed for systems and field engineers who install and implement the Cisco Nexus 1000V Switch. The course covers the key components and procedures you need to know to install, configure, manage, and troubleshoot the Cisco Nexus 1000V Switch. Version 2.0 of this course is an update that covers the feature differences between version 4.2(1)SV1(4a) and version 4.2(1)SV1(5.1). Labs and Courseware are updated in this version of the course. Additionally time is spent discussing the highlights of emerging features of the Cisco Nexus 1000V. and managers. The primary audience for this course is network, systems, and consulting systems engineers, as well as server administrators. The secondary audience for this course is network designers, administrators, Students must have be at the CCNA Routing and Switching knowledge level. Describe the features of the Cisco Nexus 1000V Series Switch and Cisco Nexus 1010 Virtual Services Appliance, and explain how these products are integrated into the Cisco virtual architecture. Describe how to configure the key features of the Cisco Nexus 1000V Series and discuss how these features are used in the data center virtual infrastructure design. Module 1: Cisco Nexus 1000V Series Switch and Virtual Networking Architecture Lesson 1: Reviewing the Virtual Infrastructure Lesson 2: Networking in the VMware Infrastructure Lesson 3: Configuring VMware Switching Lesson 4: Reviewing the Cisco Nexus 1000V Series Switch Lesson 5: Reviewing the Cisco Nexus 1010 Virtual Services Appliance and Virtual Services Blades Lesson 6: Installing and Upgrading the Virtual Supervisor and VEMs Module 2: Cisco Nexus 1000V Series Switch Feature Configuration Lesson 1: Configuring Port Profiles Lesson 2: Configuring Security Features Lesson 3: Configuring Quality of Service Lesson 4: Configuring Management Features Lesson 5: Configuring System Management Features Lesson 6: Using Basic Troubleshooting Tools Lab Outline Lab 1-1: Setting Up the Lab Environment Lab 1-2: Installing the Cisco Nexus 1000V VSM Lab 1-3: Installing the Cisco Nexus 1000V VEM Lab 1-4: Upgrading the Cisco Nexus 1000V VSM and VEM Lab 2-1: Optimizing the Cisco Nexus 1000V Implementation Lab 2-2: Configuring Security Features Lab 2-3: Configuring Quality of Service Lab 2-4: Configuring Management Features Lab 2-5: Configuring SPAN and ERSPAN Lab 2-6: Troubleshooting the Cisco Nexus 1000V http://www.trainingetc.com 2

DCUCD v5.0 - Data Center Unified Computing Design TE6806_20130203 The Designing Cisco Data Center Unified Computing (DCUCD) v5.0 course enables engineers to choose and design scalable, reliable, and intelligent data center unified computing and virtualization solutions, based on the Cisco Unified Computing System (UCS) product portfolio as a centerpiece, integrated with contemporary virtualization solutions (for example, VMware vsphere, VMware View, Microsoft Hyper-V, Citrix XenServer, Citrix XenDesktop, Red Hat Kernel-Based Virtual Machine [KVM], and so on), operating systems (for example, Microsoft Windows and Linux), and applications (database, collaboration, and so on). The course describes the data center unified computing and virtualization solutions based on the Cisco data center unified computing product portfolio, explains how to evaluate existing data center computing solutions and determine the requirements, and design Cisco data center unified computing solutions. The primary students for this course are data center designers, data center administrators, and system engineers. The secondary students for this course are data-center engineers and managers. Students should have CCNA Data Center certification. They should also have the knowledge that is covered in the Cisco Nexus product family courses, the Designing Cisco Data Center Unified Fabric (DCUFD) course, and Cisco MDS product family courses. Students should also have knowledge of server and desktop virtualization (for example, VMware vsphere, Microsoft Hyper-V, VMware View, Citrix XenDesktop, and so on) and operating system administration familiarity (for example, Linux and Windows). Evaluate the data center solution design and design process in regards to contemporary data center challenges, data center solution architecture, and components Assess the requirements and performance characteristics of the data center computing solutions Employ design steps to size the Cisco UCS solution for given data center requirements Module 1: Cisco Data Center Solution Architecture and Components Lesson 1: Identifying Data Center Solutions Lesson 2: Identifying Data Center Applications Lesson 3: Identifying Cloud Computing Lesson 4: Identifying Cisco Data Center Architecture and Components Module 2: Assess Data Center Computing Requirements Lesson 1: Defining a Cisco Unified Computing System Solution Design Lesson 2: Analyzing Computing Solutions Characteristics Lesson 3: Employing Data Center Analysis Tools Module 3: Size Cisco Unified Computing Solutions Lesson 1: Sizing the Cisco UCS C-Series Server Solution Lesson 2: Sizing the Cisco UCS B-Series Server Solution Lesson 3: Planning Unified Computing Deployment Module 4: Design Cisco Unified Computing Solutions Lesson 1: Designing the Unified Computing Network Lesson 2: Designing Unified Computing Storage Lesson 3: Designing the Virtual Access Layer Module 5: Design Cisco Unified Computing Solutions Server Deployment Lesson 1: Designing Cisco UCS Server Deployment Lesson 2: Designing Unified Computing Management Module 6: Cisco Unified Computing Solution Applications Lesson 1: Designing Cisco Unified Communications on Cisco UCS Lesson 2: Designing Distributed Computing on Cisco UCS Appendix A: Creating Cisco UCS Solution BOM Lesson 1: Creating Cisco UCS Solution BOM Create a Cisco UCS C-Series server solution BOM with Online Configurator Create a Cisco UCS C-Series server solution BOM with Netformx DesignXpert Create a Cisco UCS B-Series server solution BOM with Netformx DesignXpert Lab Outline Lab 2-1: Analyze the Existing Computing Solution Lab 3-1: Size the Cisco UCS C-Series Solution Lab 3-2: Size the Cisco UCS B-Series Solution Lab 3-3: Plan the Physical Deployment Lab 4-1: Design Microsoft Hyper-V R2 Deployment on Cisco UCS Evaluate and design Cisco UCS solution LAN, SAN, and virtual access layer connectivity Recognize and design Cisco UCS solution server deployment Identify the Cisco UCS solution for Unified Communications and Hadoop distributed computing applications with their specifics, and Cisco UCS options that fit the application needs Lab 4-2: Design VMware vsphere Deployment and Integration with Cisco UCS Lab 5-1: Design VMware vsphere Deployment on Cisco UCS and Cisco Nexus 1000V http://www.trainingetc.com 3

DCUCI v5.0 - Implementing Cisco Data Center Unified Computing TE6809_20130203 Implementing Cisco Data Center Unified Computing (DCUCI) is designed to serve the needs of engineers and technicians who implement Cisco Unified Computing System (UCS) B-Series Blade Servers and Cisco UCS C-Series Rack-Mount Servers. DCUCI v5.0 guides learners through rack installation and provisioning of server hardware, operating systems, hypervisors, and applications. Much of the content is devoted to management and maintenance. DCUCI v5.0 covers the implementation and operation of Cisco UCS in the data center. The primary audience for this course are Cisco Integrators and Partners, Consulting Systems Engineers, Network Designers, Network Engineers, Server Administrators, Systems Engineers, and Technical Solutions Architects. The secondary audience for this course Network Administrators, Network Managers, and Storage Administrators. The tertiary audience for this course are Program Managers and Project Managers. The following prerequisite skills and knowledge are recommended before attending this course: understanding of server system design and architecture, familiarity with Ethernet and TCP/IP networking, familiarity with SANs, familiarity with Fibre Channel Protocol (FCP), understanding of Cisco Enterprise Data Center Architecture, and familiarity with hypervisor technologies (VMware vsphere, Microsoft Hyper-V, Citrix Xen). Implement Cisco UCS C-Series rack servers in standalone mode. Boot from the local hard drive and mount the Fibre Channel SAN LUN for shared storage Install Cisco R-Series rack enclosures in the data center Install components in the Cisco UCS C-Series rack server prior to rack mounting Install Cisco UCS C-Series rack servers in a Cisco R-Series rack Use the Cisco UCS Host Upgrade Utility to upgrade or downgrade C-Series firmware to the correct version Provision SNMP and syslog, and use C-Series monitoring tools Use the Cisco Integrated Management Controller to provision LAN and SAN connectivity for the C-Series server Use the LSI MegaRAID web user interface to provision local hard drives into a RAID 5 array Install VMware ESXi in the C-Series server local hard drives Implement system management, maintenance, and high-availability services for Cisco UCS B-Series Implement local and remote authentication services to restrict privileges and delegate management authority in Cisco UCS Manager List the processes for managing the firmware repository and upgrade or downgrade Cisco UCS firmware components using Cisco UCS Manager Implement backup and restore capabilities in Cisco UCS Manager Implement syslog, Smart Call Home, and SPAN Maintain Cisco UCS in a high-availability configuration Implement generation 1 and generation 2 connectivity Differentiate between physical connections on the IOM and the redundant connections for management and data plane over the I/O MUX and midplane Install and power up Cisco UCS B-Series hardware Implement LAN connectivity for Cisco UCS B-Series hardware Implement SAN connectivity for Cisco UCS B-Series hardware Module 1: Implement Cisco UCS C-Series Rack Servers Lesson 1: Implementing Cisco R-Series Rack Enclosures Lesson 2: Installing Cisco UCS C-Series Server Hardware Lesson 3: Installing Cisco UCS C-Series Servers in a Cisco R-Series Rack Enclosure Lesson 4: Updating Cisco UCS C-Series Firmware with the Host Upgrade Utility Lesson 5: Provisioning Monitoring and Logging on the Cisco UCS C-Series Server Lesson 6: Provisioning LAN and SAN Connectivity in the Cisco Integrated Management Controller Lesson 7: Provisioning RAID on the Cisco UCS C-Series Server Lesson 8: Installing VMware ESXi on the Cisco UCS C-Series Server Local RAID Array Module 2: Manage the Cisco UCS B-Series Lesson 1: Implementing RBAC Lesson 2: Managing and Upgrading Cisco UCS B-Series Firmware Lesson 3: Implementing Backup, Import, and Restore of the Cisco UCS Manager Database Lesson 4: Implementing Logging and Monitoring Lesson 5: Implementing High Availability Module 3: Implement Cisco UCS B-Series Connectivity Lesson 1: Implementing Cisco UCS B-Series Physical Connectivity Lesson 2: Installing Cisco UCS B-Series Hardware Lesson 3: Implementing Cisco UCS B-Series LAN Connectivity Lesson 4: Implementing Cisco UCS B-Series SAN Connectivity Module 4: Provision Cisco UCS Compute Resources Lesson 1: Provisioning the Cisco UCS Cluster Lesson 2: Provisioning LAN Networking Lesson 3: Provisioning SAN Networking Lesson 4: Provisioning Resource Pools in Cisco UCS Manager Lesson 5: Provisioning Server Policies in Cisco UCS Manager Lesson 6: Provisioning Service Profiles from Templates in Cisco UCS Manager Lesson 7: Provisioning Cisco UCS C-Series Server Integration in Cisco UCS Manager Module 5: Implement Cisco UCS Server Virtualization Features Lesson 1: Provisioning Lesson 2: Provisioning Cisco VM-FEX Lesson 3: Provisioning Cisco VM-FEX Universal Pass-Through Lab Outline Lab 1-1: Perform Initial C-Series Implementation Lab 1-2: Update Cisco UCS C-Series Firmware from the Cisco UCS Host Upgrade Utility Lab 1-3: Implement LAN and SAN Connectivity Lab 1-4: Install VMware ESXi on the Local RAID and Verify SAN Connectivity Instructor Demo: Provision Initial B-Series Configuration Lab 2-1: Provision Cisco UCS Ethernet Connectivity and Management IP Pools Lab 2-2: Configure RBAC Lab 2-3: Back Up and Restore Cisco UCS Manager Database Objects Lab 2-4: Configure Logging in Cisco UCS Lab 4-1: Provision Identity and Resource Pools Lab 4-2: Provision Mobile Service Profiles from Updating Templates Lab 4-3: Test High Availability Lab 5-1: Provision VMware Integration Lab 5-2: Provision M81-KR Cisco VM-FEX Lab 5-3: Provision M81-KR Cisco VM-FEX Universal Pass-Through http://www.trainingetc.com 4

DCNX7K 3.0 - Configuring Cisco Nexus 7000 Switches TE6815_2010604 This course is a 5-day ILT training program that is designed for systems and field engineers who install and implement Cisco Nexus 7000 Series Switches. It covers the key components and procedures you need to know to configure, manage, and troubleshoot the Cisco Nexus 7000 Series Switch platform. This course focuses on the product hardware, its architecture, and key features, with extensive feature configuration and hands on labs. The primary audience for this course is network engineers and systems engineers. Network designers, network administrators, and network managers may also benefit from this class. Before attending this class, students must have a good understanding of data center technologies, networking protocols, routing, and switching. It is recommended that students first attend the Cisco IP Routing class (ROUTE) as well as the Cisco Switching class (SWITCH). It is also recommended that students have CCNA certification. Identify the chassis and components of the Cisco Nexus 7000 Switch Describe how to perform hardware installation, verify and troubleshoot system hardware of the Cisco Nexus 7000 Series Switches Describe the QoS features that are available on the Cisco Nexus 7000 Series Switches; configure and verify their operation Module 1: Cisco Nexus 7000 Series Switches Lesson 1: Describing the Cisco Nexus Product Family Lesson 2: Describing the Cisco Nexus 7000 Series Switch Deployment Models Module 2: Cisco Nexus 7000 Series Switch Hardware Lesson 1: Describing the Cisco Nexus 7000 and 7700 Series Switch Chassis Lesson 2: Describing Cisco Nexus 7000 Series Switch Supervisor, I/O, and Fabric Modules Lesson 3: Describing Cisco Nexus 7000 Series Switch Forwarding and Packet Flow Module 3: Cisco Nexus 2000 Series Fabric Extender Lesson 1: Describing Cisco Nexus 2000 Series Fabric Extender Hardware Lesson 2: Describing Cisco Nexus 2000 Series Fabric Extender Support on Cisco Nexus 7000 Series Switches Module 4: Cisco NX-OS Software Lesson 1: Describing Cisco NX-OS Architecture, Key Features, and Capabilities Lesson 2: Describing the Cisco Nexus 7000 Series Licensing Model Module 5: Cisco Nexus 7000 Series Switch Administration, Management, and Troubleshooting Lesson 1: Using Cisco Nexus 7000 Series Switch Management Interfaces and Setup Utilities Lesson 2: Managing Cisco Nexus 7000 Series Switch User Access with Cisco NX-OS Lesson 3: Configuring Cisco Nexus 7000 Series Switch System Management Features Lesson 4: Using Troubleshooting Processes and Tools Lesson 5: Troubleshooting Memory and Packet Flow Issues Lesson 6: Describing the Cisco Nexus 7000 Series NAM- NX1 Lesson 7: Describing Cisco RISE Module 6: Cisco Prime DCNM Lesson 1: Describing Cisco Prime DCNM Module 7: Virtual Device Contexts on Cisco Nexus 7000 Series Switches Lesson 1: Describing Virtual Device Contexts Lesson 2: Configuring VDCs Lesson 3: Describing Management Settings for VDCs Module 8: Layer 2 Switching Features on Cisco Nexus 7000 Series Switches Lesson 1: Describing and Configuring Security Features Lesson 2: Configuring Cisco Nexus 2000 Series Fabric Extenders Lesson 3: Configuring VLANs and Advanced VLAN Features Lesson 4: Configuring STP and STP Extensions Lesson 5: Configuring Q-in-Q Module 9: Port Channels and Virtual Port Channels on Cisco Nexus 7000 Series Switches Lesson 1: Describing Port Channels Lesson 2: Describing vpcs Lesson 3: Configuring vpcs Lesson 4: Troubleshooting vpc Module 10: Cisco FabricPath on Cisco Nexus 7000 Series Switches Lesson 1: Describing Cisco FabricPath Architecture Lesson 2: Configuring Cisco FabricPath Lesson 3: Troubleshooting Cisco FabricPath Module 11: Cisco DFA Lesson 1: Describing Cisco DFA Architecture Module 12: Layer 3 Switching Features on Cisco Nexus 7000 Series Switches Lesson 1: Describing the Cisco NX-OS Forwarding Architecture Lesson 2: Configuring Routing Protocols Lesson 3: Describing and Configuring Route Policy Manager and PBR Lesson 4: Configuring Layer 3 Virtualization Lesson 5: Configuring FHRP Protocols Lesson 6: Describing and Configuring BFD Lesson 7: Configuring Multicast Module 13: MPLS on Cisco Nexus 7000 Series Switches Lesson 1: Describing MPLS Lesson 2: Configuring MPLS on Cisco Nexus 7000 Switches Lesson 3: Configuring MPLS Layer 3 VPNs Lesson 4: Configuring MPLS Layer 2 VPNs Lesson 5: Configuring MPLS TE Module 14: Cisco OTV on Cisco Nexus 7000 Series Switches Lesson 1: Describing Cisco OTV Lesson 2: Configuring Basic Cisco OTV Lesson 3: Configuring Cisco OTV Advanced Features Module 15: LISP on Cisco Nexus 7000 Series Switches Lesson 1: Describing LISP Lesson 2: Configuring LISP on Cisco Nexus 7000 Series Switches Module 16: FCoE on Cisco Nexus 7000 Series Switches Lesson 1: Describing FCoE Lesson 2: Describing FCoE Support on Cisco Nexus 7000 Series Switches Lesson 3: Configuring FCoE on Cisco Nexus 7000 Series Switches Module 17: Security Features on Cisco Nexus 7000 Series Switches Lesson 1: Describing and Configuring Security Features Lesson 2: Describing and Configuring Cisco TrustSec on Cisco Nexus 7000 Series Switches Module 18: QoS on Cisco Nexus 7000 Series Switches Lesson 1: Describing QoS in the Data Center Lesson 2: Configuring QoS on the Cisco Nexus 7000 Series Switches Module 19: Cisco ITD on Cisco Nexus 7000 Series Switches Lesson 1: Describing Cisco ITD Lesson 2: Configuring Cisco ITD Lab Outline: Challenge 1: Cisco Nexus 7000 Platform Discovery Challenge 2: Configuring User Management Challenge 3: Configuring System Management Challenge 4: Configuring Troubleshooting Features Challenge 5: Configuring Layer 2 Switching Challenge 6: Configuring vpc Challenge 7: Configuring Cisco FabricPath Challenge 8: Troubleshooting vpcs and Cisco FabricPath Challenge 9: Configuring Layer 3 Switching Challenge 10: Configuring FHRP Challenge 11: Configuring MPLS Challenge 12: Configuring Cisco OTV Challenge 13: Configuring LISP Challenge 14: Configuring FCoE Challenge 15: Configuring Security Features Challenge 16: Configuring QoS http://www.trainingetc.com 5

DCUFD v5.0 - Designing Cisco Data Center Unified Fabric TE6817_20130203 The Designing Cisco Data Center Unified Fabric (DCUFD) v5.0 is a five-day instructor-led course aimed at providing data center designers with the knowledge and skills needed to design scalable, reliable, and intelligent data center unified fabrics, and virtualization solutions based on the Cisco Fabric Extenders (FEXs), Fibre Channel over Ethernet (FCoE), Cisco FabricPath, and equipment and link virtualization technologies. The course describes the Cisco Data Center Unified Fabric solutions, and explains how to evaluate existing data center infrastructure, determine the requirements, and design the Cisco Data Center Unified Fabric solution based on Cisco products and technologies. The primary audience for this course is data center designers, data center administrators, and system engineers. The secondary audience for this course is data center engineers and managers. The tertiary audience for this course is program and project managers. Before attending this course, students should have Cisco CCNA Data Center certification, knowledge that is covered in the Cisco Nexus product family courses, knowledge that is covered in the Designing for Cisco Internetwork Solutions (DESGN) course, and knowledge that is covered in the Designing Cisco Storage Networking Solutions (DCSNS) course. Evaluate the data center solution design and design process regarding contemporary data center challenges, Cisco Data Center Architecture solution, and components Provide a comprehensive and detailed overview of technologies used in data centers, and describe scalability implications and their possible use in cloud environments Design data center connections and topologies in the core layer Explain and design data center storage designs, solutions, and limitations of various storage technologies Design secure data centers that are protected from application-based threats, network security threats, and physical security threats Design data center infrastructure that is required to implement network-based application services Design data center management to facilitate monitoring, managing, and provisioning of data center equipment and applications Module 1: Cisco Data Center Solutions Lesson 1: Defining the Data Center Lesson 2: Identifying the Cisco Data Center Solution Lesson 3: Designing the Cisco Data Center Solution Module 2: Data Center Technologies Lesson 1: Designing Layer 2 and Layer 3 Switching Lesson 2: Virtualizing Data Center Components Lesson 3: Designing Layer 2 Multipathing Technologies Module 3: Data Center Topologies Lesson 1: Designing the Data Center Core Layer Network Lesson 2: Designing the Data Center Aggregation Layer Lesson 3: Designing the Data Center Access Layer Lesson 4: Designing the Data Center Virtualized Access Layer Lesson 5: Designing High Availability Lesson 6: Designing Data Center Interconnects Module 4: Data Center Storage Lesson 1: Introducing SAN Lesson 2: Designing SAN Lesson 3: Designing Unified Fabric Lesson 4: Designing SAN Services Module 5: Data Center Security Lesson 1: Designing Data Center Application Security Lesson 2: Designing Link Security Technologies and Device Hardening Lesson 3: Designing Storage Security Module 6: Data Center Application Services Lesson 1: Designing Data Center Application Architecture Lesson 2: Designing Application Services Lesson 3: Designing Global Load Balancing Module 7: Data Center Management Lesson 1: Designing Data Center Management Solutions Lab Outline Case Study 1-1: Design a Migration to vpc Lab 1-2: Become Familiar with the Lab Equipment Lab 3-1: Explore VDCs Lab 3-2: Examine vpc Lab 3-3: Explore Cisco FabricPath Lab 3-4: Connect FEXs Lab 3-5: Interconnect Data Centers with Cisco OTV Case Study 3-6: Design VLAN Extension Case Study 4-1: Design Cisco Unified Fabric http://www.trainingetc.com 6

DCICN 1.0 - Introducing Cisco Data Center Networking 4 Days TE6819_20130506 In this course you will be introduced to the three primary technologies that are used in the Cisco data center. Through hands-on labs, you will focus on viewing configurations, but not making configuration changes or creating new topologies. This course is targeted for individuals that will perform only basic configuration tasks. solutions architects. This course is for network administrators, network engineers, Cisco integrators/partners, system engineers, network designers, network managers, consulting systems engineers, and technical There are no prerequisites for this course. Understand how a network works Configure, verify, and troubleshoot a switch with VLANs and interswitch communications Implement an IP addressing scheme and IP services to meet network requirements Configure, verify, and troubleshoot routing operations on Cisco Nexus switches Building a Simple Network Functions of Networking. Host-to-Host Communications Model. Ethernet Connections. Ethernet Communications Standards. OSI Network Layer Addressing. TCP/IP Transport Layer. Packet Delivery Process Switched Network Implementation Switching. Packet Delivery Process. Cisco NX-OS Software. Operating Cisco NX-OS Software. Implementing VLANs and Trunks. Building a Redundant Switched Topology IP Addressing IP Addressing Scheme. Transitioning to IPv6. Routing on the Cisco Nexus Switch Packet Delivery Process. Routing Process on Cisco Nexus Switches. Routing Protocols on Cisco Nexus Switches Access Control Lists on Cisco Nexus Switches Lab Outline Lab 1-1: Use Windows Applications as Network Tools Lab 1-2: Observe the TCP Three-Way Handshake Lab 1-3: Observe Extended PC Network Information Lab 2-1: Connect to Cisco Nexus Switches Lab 2-2: Configure the Cisco Nexus Switches Lab 2-3: Configure VLANs and Trunks Lab 2-4: Verify and Configure Spanning Tree Lab 2-5: Configure EtherChannel Lab 3-1: Convert Decimal to Binary and Binary to Decimal Lab 3-2: Classify Network Addressing Lab 3-3: Compute Usable Subnetworks and Hosts Lab 3-4: Calculate Subnet Masks Lab 4-1: Configure Multilayer Switching http://www.trainingetc.com 7

DCICT 1.0 - Introducing Cisco Data Center Technologies TE6820_20130506 DCICN and DCICT will introduce the students to the Cisco technologies that are deployed in the Data Center: unified computing, unified fabric, and network services. The introductory level of knowledge that is taught in these courses is targeted for individuals who can perform only the more basic configuration tasks. The course labs will focus on verifying configurations, with selected exercises involving making configuration changes or designing new topologies. The primary audience for this course are Cisco integrators and partners, consulting systems engineers, network designers, network engineers, systems engineers, and technical solutions Architects. The secondary audience includes network administrators, network managers, server administrators, storage administrators, program managers, and project managers. Students should have taken Introducing Cisco Data Centers Networking (DCICN) v1.0 or have equivalent knowledge. Describe and verify Cisco data center fundamentals Describe Cisco data center virtualization Describe Cisco data center storage networking Cisco Data Center Network Services Examining Functional Layers of the Data Center Reviewing the Cisco Nexus Product Family Reviewing the Cisco MDS Product Family Monitoring the Cisco Nexus 7000 and 5000 Series Switches Describing vpcs and Cisco FabricPath in the Data Center Using OTV on Cisco Nexus 7000 Series Switches Cisco Data Center Virtualization Virtualizing Network Devices Virtualizing Storage Virtualizing Server Solutions Using the Cisco Nexus 1000V Series Switch Verifying Setup and Operation of the Cisco Nexus 1000V Series Switch Cisco Data Center Storage Networking Comparing Storage-Connectivity Options in the Data Center Describing Fibre Channel Storage Networking Verifying Fibre Channel Communications on Cisco MDS 9000 Series Multilayer Switches Cisco Data Center Unified Fabric Describing DCB Identifying Connectivity Options for FCoE on the Cisco Nexus 5000 Series Switch Describing Enhanced FCoE Scalability with Cisco Nexus 2232 10GE Fabric Extenders Cisco UCS Describing the Cisco UCS B-Series Product Family Describing the Cisco UCS C-Series Product Family Connecting Cisco UCS B-Series Blade Servers Setting up an Initial Cisco UCS B-Series Cluster Describing Cisco UCS Manager Operation Describing Cisco UCS Manager Pools, Policies, Templates, and Service Profiles Describe Cisco data center unified fabric Describe and verify Cisco UCS http://www.trainingetc.com 8

DCINT 1.0 - Introduction to Cisco Data Center Networking & Technologies Bootcamp TE6821_20150620 In this accelerated course you will be introduced to the three primary technologies that are used in the Cisco data center. You will become familiar with Cisco technologies that are deployed in the Data Center: unified computing, unified fabric, and network services. Through hands-on labs, you will focus on monitoring and reviewing configurations associated with these technologies. The introductory level of knowledge that is taught in this course is targeted for individuals to perform associate level data center engineering operations. The course labs will focus on verifying configurations, with selected exercises involving making configuration changes and implementing new topologies. solutions architects. This course if for network administrators, network engineers, Cisco integrators/partners, system engineers, network designers, network managers, consulting systems engineers, and technical Students should have working networking knowledge prior to attending class. Skills that a learner must have before attending this course basic computer literacy, basic PC operating system navigation skills, basic Internet usage skills, and basic IP address knowledge. Understand how a network works Configure, verify, and troubleshoot Configure, verify, and troubleshoot a routing operations on Cisco Nexus switch with VLANs and interswitch switches communications Describe and verify Cisco data center Implement an IP addressing scheme and fundamentals IP services to meet network requirements Verify Cisco data center virtualization Module 1: Switched Network Implementation Describing Switching Describing the Packet Delivery Process Describing the NX-OS Software Operating NX-OS Software Implementing VLANs and Trunks Building a Redundant Switched Topology Module 2: IP Addressing Describing an IP Addressing Scheme Transitioning to IPv6 Module 3: Routing on the Cisco Nexus Switch Exploring the Packet Discovery Process Exploring the Routing Process on Cisco Nexus Switches Exploring Routing Protocols on Cisco Nexus Switches Exploring ACLs on Cisco Nexus Switches Module 4: Cisco Data Center Network Services Monitoring the Cisco Nexus 7000 and 5000 Series Switches Describing VPCs and Cisco FabricPath in the Data Center Using OTV on Cisco Nexus 7000 Series Switches Module 5: Cisco Data Center Virtualization Virtualizing Network Devices Using the Cisco Nexus 1000v Series Switch Verifying Setup and Operation of the Cisco Nexus 1000V Series Switch Module 6: Cisco Data Center Storage Networking Describing Fiber Channel Storage Networking Verifying Fiber Channel Communications on Cisco MDS 9000 Module 7: Cisco Data Center Unified Fabric Describing DCB Identifying Connectivity Options for FCOE on the Cisco Nexus 5000 Series Switch Describing Enhanced FCOE Scalability with Cisco Nexus 2232 10GE Fabric Extender Module 8: Cisco UCS Connecting Cisco UCS B-Series Blade Servers Setting up an Initial UCS Cluster Describing Cisco UCS Manager Operations Describing Cisco UCS Manager Pools, Policies, Templates and SPs Labs: Lab 1: Connecting to Cisco Nexus Switches Lab 2: Configuring Cisco Nexus Switches Lab 3: Configuring VLANs and Trunks Lab 4: Verifying and Configuring Spanning Tree Lab 5: Converting Decimal to Binary and Binary to Decimal Lab 6: Classifying Network Addressing Lab 7: Computing Usable Subnetworks and Hosts Verify Cisco data center storage networking Verify Cisco data center unified fabric Describe and verify Cisco UCS Lab 8: Calculating Subnet Masks Lab 9: Configuring Multilayer Switching Part 1 Lab 10: Configuring Multilayer Switching Part 2 Lab 11: Connecting to a Cisco Nexus 7000 Series Switch Using SSH Lab 12: Connecting to a Cisco Nexus 5000 Series Switch Using SSH Lab 13: Running CLI Commands Lab 14: Configuring vpc Lab 15: Validating Cisco FabricPath Lab 16: Validating OTV Configuration Lab 17: Verifying Current VDC Settings Lab 18: Validating a Cisco Nexus 2000 Series Fabric Extender Configuration Lab 19: Validating the Cisco MDS 9100 Series Switch License Lab 20: Configuring VSANs and Zoning Lab 21: Validating FLOGI and FCNS Lab 22: Viewing the tech-support Command Output Lab 23: Validating the Physical Connections for FCoE Lab 24: Exploring the Cisco UCS Manager GUI Lab 25: Creating a Service Profile from a Template and Performing VMware ESXi 5.0 SAN Boot http://www.trainingetc.com 9

ICND1 v2.0 - Interconnecting Cisco Networking Devices Part 1 TE5113_20130504 Interconnecting Cisco Networking Devices, Part 1 (ICND1) v2.0 is a five-day, instructor-led training course that teaches learners how to install, operate, configure, and verify a basic IPv4 and IPv6 network, including configuring a LAN switch, configuring an IP router, connecting to a WAN, and identifying basic security threats. This course can be followed by the Interconnecting Cisco Networking Devices, Part 2 (ICND2) v2.0 course, which covers topics in more depth and teaches learners how to perform basic troubleshooting steps in enterprise branch office networks, preparing learners for Cisco CCNA certification. This class is for individuals seeking the Cisco CCENT certification, or Cisco CCNA Routing and Switching certification. The course is also appropriate for support technicians involved in the basic installation, operation, and verification of LAN networks. Before attending this class, students should have basic computer literacy, basic PC operating system navigation skills, and basic Internet usage skills Basic IP address knowledge. Describe network fundamentals and build simple LANs Establish Internet connectivity Manage network device security Building a Simple Network Exploring the Functions of Networking Understanding the Host-to-Host Communications Model Introducing LANs Operating Cisco IOS Software Starting a Switch Understanding Ethernet and Switch Operation Troubleshooting Common Switch Media Issues Module Summary Establishing Internet Connectivity Understanding the TCP/IP Internet Layer Understanding IP Addressing and Subnets Understanding the TCP/IP Transport Layer Exploring the Functions of Routing Configuring a Cisco Router Exploring the Packet Delivery Process Enabling Static Routing Managing Traffic Using ACLs Enabling Internet Connectivity Module Summary Managing Network Device Security Securing Administrative Access Implementing Device Hardening Implementing Traffic Filtering with ACLs Module Summary Building a Medium-Sized Network Implementing VLANs and Trunks Routing Between VLANs Using a Cisco Network Device as a DHCP Server Introducing WAN Technologies Introducing Dynamic Routing Protocols Implementing OSPF Module Summary Module Self-Check Introducing IPv6 Introducing Basic IPv6 Understanding IPv6 Configuring IPv6 Routing Module Summary Labs: Lab 1-1: Performing Switch Startup and Initial Configuration Lab 1-2: Troubleshooting Switch Media Issues Lab 2-1: Performing Initial Router Setup and Configuration Lab 2-2: Connecting to the Internet Lab 3-1: Enhancing the Security of the Initial Configuration Lab 3-2: Device Hardening Lab 3-3: Filtering Traffic with ACLs Lab 4-1: Configuring Expanded Switched Networks Expand small- to medium-sized networks with WAN connectivity Describe IPv6 basics Lab 4-2: Configuring DHCP Server Lab 4-3: Implementing OSPF Lab 5-1: Configure and Verify Basic IPv6 Lab 5-2: Configure and Verify Stateless Autoconfiguration Lab 5-3: Configure and Verify IPv6 Routing Lab S-1: ICND1 Superlab http://www.trainingetc.com 10

ICND2 v2.0 - Interconnecting Cisco Networking Devices Part 2 TE5102_20130504 The Interconnecting Cisco Networking Devices, Part 2 (ICND2) v2.0 course provides entry-level network administrators, network support, and help desk technicians with the knowledge and skills needed to install, configure, operate, and troubleshoot a small enterprise network. ICND2. ICND2 v2.0 focuses on understanding redundant topologies, troubleshooting common networking issues, configuring EIGRP and multiarea OSPF in both IPv4 and IPv6, understanding WAN technologies, and becoming familiar with device management and Cisco licensing. The student will encounter more troubleshooting and more lab time than with the previous version of ICND2. This course is for individuals seeking the Cisco CCNA Routing and Switching certification. The course is also appropriate for pre- and post-sales network engineers involved in the installation and support of enterprise branch office networks. connectivity. configure EIGRP for IPv6 Students taking this class should be able to implement local area networks, implement Internet connectivity, manage network device security, implement WAN connectivity, implement basic IPv6 Operate a medium-sized LAN with multiple switches, supporting VLANs, trunking, and spanning tree Troubleshoot IP connectivity Configure and troubleshoot EIGRP in an IPv4 environment, and Implementing Scalable Medium-Sized Networks Troubleshooting VLAN Connectivity Building Redundant Switched Topologies Improving Redundant Switched Topologies with EtherChannel Understanding Layer 3 Redundancy Module Summary Troubleshooting Basic Connectivity Troubleshooting IPv4 Network Connectivity Troubleshooting IPv6 Network Connectivity Module Summary Implementing an EIGRP-Based Solution Implementing EIGRP Troubleshooting EIGRP Implementing EIGRP for IPv6 Module Summary Implementing a Scalable, Multiarea Network, OSPF OSPF Overview Multiarea OSPF IPv4 Implementation Troubleshooting Multiarea OSPF Examining OSPFv3 Module Summary Wide-Area Networks Understanding WAN Technologies Configuring Serial Encapsulation Establishing a WAN Connection Using Frame Relay Introducing VPN Solutions Configuring GRE Tunnels Module Summary Network Device Management Configuring Network Devices to Support Network Management Protocols Managing Cisco Devices Licensing Module Summary Labs: Lab 1-1: Troubleshooting VLANs and Trunks Lab 1-2: Optimizing STP Lab 1-3: Configuring EtherChannel Lab 2-1: Troubleshooting IP Connectivity Lab 3-1: Implementing EIGRP Lab 3-2: Troubleshooting EIGRP Lab 3-3: Implementing EIGRP for IPv6 Lab 4-1: Configuring Multiarea OSPF Lab 4-2: Troubleshooting Multiarea OSPF Configure and troubleshoot OSPF in an IPv4 environment, and configure OSPF for IPv6 Define characteristics, functions, and components of a WAN Describe SNMP, syslog, and NetFlow, and manage Cisco device configurations, Cisco IOS images, and licenses Lab 4-3: Configuring OSPF for IPv6 Lab 5-1: Configuring and Troubleshooting a Serial Connection Lab 5-2: Establishing a Frame Relay WAN Lab 5-3: Establishing a GRE Tunnel Lab 6-1: SNMP and Syslog Basic Configuration Lab 6-2: Analyzing NetFlow Data Lab 6-3: Managing Cisco Devices and Licensing Lab S-2: ICND2 Superlab http://www.trainingetc.com 11

CCNAX v2.0 - Interconnecting Cisco Networking Devices: Accelerated (With Exam Voucher) TE5103_20130707 Interconnecting Cisco Networking Devices: Accelerated (CCNAX), is a course consisting of ICND1 and ICND2 content in its entirety, but with the content merged into a single course. Overlapping content between ICND1 and ICND2 is eliminated and content is rearranged for the purpose of the course flow. This course teaches learners how to install, operate, configure, and verify a basic IPv4 and IPv6 network, including configuring a LAN switch, configuring an IP router, identifying basic security threats, understanding redundant topologies, troubleshooting common network issues, connecting to a WAN, configuring EIGRP and OSPF in both IPv4 and IPv6, understanding wide-area network technologies, and getting familiar with device management and Cisco licensing. Learner will encounter more troubleshooting, and more lab time than with the previous version of CCNAX. The target candidates for this class are individuals seeking the Cisco CCNA _ Routing and Switching certification. The course is also appropriate for entry Level Network Engineers, Network Administrators, Network Support Technicians and Help Desk Technicians. The CCNAX is a very fast-paced course and it is recommended that students have working networking knowledge prior to attending class. Skills that a learner must have before attending this course include basic computer literacy, basic PC operating system navigation skills Basic Internet usage skills, and basic IP address knowledge. Describe network fundamentals and build simple LANs Troubleshoot IP connectivity Establish Internet connectivity Define the characteristics, functions, and components of a WAN Manage network device security Configure and troubleshoot EIGRP in an IPv4 environment, and Describe IPv6 basics configure EIGRP for IPv6 Troubleshoot VLAN issues, explain how STP works, configure Configure, verify, and troubleshoot multi-area OSPF EtherChannel, and understand the idea behind Layer 3 Describe SNMP, syslog and NetFlow, and manage Cisco device redundancy configurations, IOS images, and licenses Module 1: Building a Simple Network Lesson 1: Exploring the Functions of Networking Lesson 2: Understanding the Host-to-Host Communications Model Lesson 3: Introducing LANs Lesson 4: Operating Cisco IOS Software Lesson 5: Starting a Switch Lesson 6: Understanding Ethernet and Switch Operation Lesson 7: Troubleshooting Common Switch Media Issues Lesson 8: Module Summary Module 2: Establishing Internet Connectivity Lesson 1: Understanding the TCP/IP Internet Layer Lesson 2: Understanding IP Addressing and Subnets Lesson 3: Understanding the TCP/IP Transport Layer Lesson 4: Exploring the Functions of Routing Lesson 5: Configuring a Cisco Router Lesson 6: Exploring the Packet Delivery Process Lesson 7: Enabling Static Routing Lesson 8: Managing Traffic Using ACLs Lesson 9: Enabling Internet Connectivity Lesson 10: Module Summary Module 3: Managing Network Device Security Lesson 1: Securing Administrative Access Lesson 2: Implementing Device Hardening Lesson 3: Implementing Traffic Filtering with ACLs Lesson 4: Module Summary Module 4: Introducing IPv6 Lesson 1: Introducing Basic IPv6 Lesson 2: Understanding IPv6 Lesson 3: Configuring IPv6 Routing Lesson 4: Module Summary Module 5: Building a Medium-Sized Network Lesson 1: Implementing VLANs and Trunks Lesson 2: Routing Between VLANs Lesson 3: Using a Cisco Network Device as a DHCP Server Lesson 4: Troubleshooting VLAN Connectivity Lesson 5: Building Redundant Switched Topologies Lesson 6: Improving Redundant Switched Topologies with EtherChannel Lesson 7: Understanding Layer 3 Redundancy Lesson 8: Module Summary Module 6: Troubleshooting Basic Connectivity Lesson 1: Troubleshooting IPv4 Network Connectivity Lesson 2: Troubleshooting IPv6 Network Connectivity Lesson 3: Module Summary Module 7: Wide Area Networks Lesson 1: Understanding WAN Technologies Lesson 2: Configuring Serial Encapsulation Lesson 3: Establishing a WAN Connection Using Frame Relay Lesson 4: Introducing VPN Solutions Lesson 5: Configuring GRE Tunnels Lesson 6: Module Summary Module 8: Implementing an EIGRP-Based Solution Lesson 1: Implementing EIGRP Lesson 2: Troubleshooting EIGRP Lesson 3: Implementing EIGRP for IPv6 Lesson 4: Module Summary Module 9: Implementing a Scalable OSPF- Based Solution Lesson 1: Implementing OSPF Lesson 2: Multiarea OSPF IPv4 Implementation Lesson 3: Troubleshooting Multiarea OSPF Lesson 4: Examining OSPFv3 Lesson 5: Module Summary Module 10: Network Device Management Lesson 1: Configuring Network Devices to Support Network Management Protocols Lesson 2: Managing Cisco Devices Lesson 3: Licensing Lesson 4: Module Summary Labs Lab 1-1: Performing Switch Startup and Initial Configuration Lab 1-2: Troubleshooting Switch Media Issues Lab 2-1: Performing Initial Router Setup and Configuration Lab 2-2: Connecting to the Internet Lab 3-1: Enhancing the Security of the Initial Configuration Lab 3-2: Device Hardening Lab 3-3: Filtering Traffic with ACLs Lab 4-1: Configure and Verify Basic IPv6 Lab 4-2: Configure and Verify Stateless Autoconfiguration Lab 4-3: Configure and Verify IPv6 Routing Lab 5-1: Configuring Expanded Switched Networks Lab 5-2: Configuring DHCP Server Lab 5-3: Troubleshooting VLANs and Trunks Lab 5-4: Optimizing STP Lab 5-5: Configuring EtherChannel Lab 6-1: Troubleshooting IP Connectivity Lab 7-1: Configuring and Troubleshooting a Serial Connection Lab 7-2: Establishing a Frame Relay WAN Lab 7-3: Establishing a GRE Tunnel Lab 8-1: Implementing EIGRP Lab 8-2: Troubleshooting EIGRP Lab 8-3: Implementing EIGRP for IPv6 Lab 9-1: Implementing OSPF Lab 9-3: Troubleshooting Multiarea OSPF Lab 9-4: Configuring OSPF for IPv6 Lab 10-1: SNMP and Syslog Basic Configuration Lab 10-3: Managing Cisco Devices and Licensing http://www.trainingetc.com 12

IP6FD v3.0 - IPv6 Fundamentals, Design, and Deployment TE5106_20120207 The IPv6 Fundamentals, Design, and Deployment (IP6FD) v3.0 course is an instructor-led course that is presented by Cisco Learning Partners to their end-user customers. This five-day course aims at providing network engineers and technicians that are working in the enterprise sector with the knowledge and skills that are needed to study and configure Cisco IOS Software IPv6 features. The course also provides an overview of IPv6 technologies, covers IPv6 design and implementation, describes IPv6 operations, addressing, routing, services, transition, and deployment of IPv6 in enterprise as well as in service provider networks, and includes case studies useful for deployment scenarios. This course is for channel partners / resellers and customers. Students must be ICND1 or ICND2 certified, have an understanding of networking and routing (on Cisco CCNP level, but no formal certification is required), and have working knowledge of the Microsoft Windows operating system. Describe the factors that led to the development of IPv6 and possible uses of this new IP structure Describe the structure of the IPv6 address format, how IPv6 interacts with data link layer technologies, and how IPv6 is supported in Cisco IOS Software Implement IPv6 services and applications Understand the updates to IPv4 routing protocols needed to support IPv6 topologies Understand multicast concepts and IPv6 multicast specifics Evaluate the scenario and desired outcome and identify the best transition mechanism for the situation Describe security issues, how security for IPv6 is different than for IPv4, and emerging practices for IPv6-enabled networks Describe the standards bodies that define IPv6 address allocation, in addition to one of the leading IPv6 deployment issues multihoming Describe the deployment strategies that service providers might consider when deploying IPv6 Introduction to IPv6 Explaining the Rationale for IPv6 Evaluating IPv6 Features and Benefits Understanding Market Drivers IPv6 Operations Understanding the IPv6 Addressing Architecture Describing the IPv6 Header Format Enabling IPv6 on Hosts Enabling IPv6 on Cisco Routers Using ICMPv6 and Neighbor Discovery Troubleshooting IPv6 Lab 2-1: Enabling IPv6 on Hosts Lab 2-2: Using Neighbor Discovery IPv6 Services IPv6 Mobility Describing DNS in an IPv6 Environment Understanding DHCPv6 Operations Understanding QoS Support in an IPv6 Environment Using Cisco IOS Software Features Lab 3-1: Using Prefix Delegation IPv6-Enabled Routing Protocols Routing with RIPng Examining OSPFv3 Examining Integrated IS-IS Examining EIGRP for IPv6 Understanding MP-BGP Configuring IPv6 Policy-Based Routing Configuring FHRP for IPv6 Configuring Route Redistribution Lab 4-1: Routing with OSPFv3 Lab 4-2: Routing with IS-IS Lab 4-3: Routing with EIGRP Lab 4-4: Routing with BGP and MP-BGP IPv6 Multicast Services Implementing Multicast in an IPv6 Network Using IPv6 MLD Lab 5-1: Multicasting IPv6 Transition Mechanisms Implementing Dual-Stack Describing IPv6 Tunneling Mechanisms Lab 6-1: Implementing Tunnels for IPv6 IPv6 Security Configuring IPv6 ACLs Using IPsec, IKE, and VPNs Discussing Security Issues in an IPv6 Transition Environment Understanding IPv6 Security Practices Configuring Cisco IOS Firewall for IPv6 Lab 7-1: Configuring Advanced ACLs Lab 7-2: Implementing IPsec and IKE Lab 7-3: Configuring Cisco IOS Firewall Deploying IPv6 Examining IPv6 Address Allocation Understanding the IPv6 Multihoming Issue Identifying IPv6 Enterprise Deployment Strategies IPv6 and Service Providers Identifying IPv6 Service Provider Deployment Understanding Support for IPv6 in MPLS Understanding 6VPE Understanding IPv6 Broadband Access Services Lab 9-1: Configuring 6PE and 6VPE IPv6 Case Studies Planning and Implementing IPv6 in Enterprise Networks Planning and Implementing IPv6 in Service Provider Networks Planning and Implementing IPv6 in Branch Networks http://www.trainingetc.com 13

ROUTE v2.0 - Implementing Cisco IP Routing TE5109_20141112 Implementing Cisco IP Routing (ROUTE) v2.0 is an instructor-led five day training course developed to help students prepare for Cisco CCNP certification. The ROUTE course is a component of the CCNP Routing and Switching curriculum. This course is designed to provide professionals working with medium to large networks with the skills and knowledge required to incorporate advanced routing concepts when implementing scalability for Cisco routers that are connected to LANs and WANs. Students will build upon the knowledge and skills from CCNA Routing and Switching and help expand competencies to plan, implement, and monitor a scalable routing network. The overall design of the new ROUTE training is now heavily focused on lab-based learning. Some older topics have been removed or simplified from ROUTE v1.0, while several new IPv6 routing topics have been added. The course content has been adapted to Cisco IOS Software Release 15 and technically updated. This course is appropriate for learners who aim to be network professionals and who have knowledge obtained from Cisco CCNA courses. Typical job roles include network engineers, support engineers, systems engineers or network technicians. The knowledge and skills that a learner should have before attending this curriculum are as follows: Describing network fundamentals, Establishing Internet and WAN connectivity (IPv4 and IPv6), Managing network device security, Operating a medium-sized LAN with multiple switches, supporting VLANs, trunking, and spanning tree, Troubleshooting IP connectivity (IPv4 and IPv6), Configuring and troubleshooting EIGRP and OSPF (IPv4 and IPv6), Configuring devices for SNMP, syslog, and NetFlow access, and Managing Cisco device configurations, Cisco IOS images, and licenses. It is highly recommended that this course be taken after the following Cisco courses: Interconnecting Cisco Networking Devices v2.0, Part 1 (ICND1 v2.0) and Part 2 (ICND2 v2.0), or Interconnecting Cisco Networking Devices: Accelerated Version 2.0 (CCNAX v2.0). Describe routing protocols, different remote connectivity options, Implement path control using policy-based routing and IP SLA and their impact on routing and implementing RIPng Implement enterprise Internet connectivity Configure EIGRP in IPv4 and IPv6 environments Secure Cisco routers according to best practices and configure Configure OSPF in IPv4 and IPv6 environments authentication for routing protocols Implement route redistribution using filtering mechanisms Module 1: Basic Network and Routing Concepts Differentiating Routing Protocols Understanding Network Technologies Connecting Remote Locations with the Headquarters Implementing RIPng Module 2: EIGRP Implementation Establishing EIGRP Neighbor Relationships Building the EIGRP Topology Table Optimizing EIGRP Behavior Configuring EIGRP for IPv6 Discovering Named EIGRP Configuration Module 3: OSPF Implementation Establishing OSPF Neighbor Relationships Building the Link-State Database Optimizing OSPF Behavior Configuring OSPFv3 Module 4: Configuration of Redistribution Implementing Basic Routing Protocol Redistribution Manipulating Redistribution Using Route Filtering Module 5: Path Control Implementation Using Cisco Express Forwarding Switching Implementing Path Control Module 6: Enterprise Internet Connectivity Planning Enterprise Internet Connectivity Establishing Single-Homed IPv4 Internet Connectivity Establishing Single-Homed IPv6 Internet Connectivity Improving Resilience of Internet Connectivity Considering Advantages of Using BGP Implementing Basic BGP Operations Using BGP Attributes and the Path Selection Process Controlling BGP Routing Updates Implementing BGP for IPv6 Internet Connectivity Module 7: Routers and Routing Protocol Hardening Securing Cisco Routers Describing Routing Protocol Authentication Options Configuring EIGRP Authentication Configuring OSPF Authentication Configuring BGP Authentication Labs - The following discovery labs are included in this course: Discovery 1: Configuring RIPng Discovery 2: Configuring and Investigating Basic EIGRP Discovery 3: Building The EIGRP Topology Table Discovery 4: EIGRP Stub Routing Discovery 5: EIGRP Summarization Discovery 6: EIGRP Load Balancing Discovery 7: EIGRP for IPv6 Configuration Discovery 8: Discovering Named EIGRP Configuration Discovery 9: Basic OSPF Configuration Introduction Discovery 10: Building the Link-State Database Discovery 11: OSPF Path Selection Discovery 12: OSPF Route Summarization Discovery 13: OSPF Stub Areas Discovery 14: Implementing OSPFv3 Discovery 15: Basic Redistribution Discovery 16: Manipulate Redistribution Discovery 17: Manipulate Redistribution Using Route Maps Discovery 18: Analyzing CEF Discovery 19: Implementing PBR Discovery 20: NAT Virtual Interface Discovery 21: Basic IPv6 Internet Connectivity Discovery 22: Basic BGP Configuration Discovery 23: Influencing BGP Path Selection Discovery 24: BGP for IPv6 Discovery 25: Configuring EIGRP Authentication Discovery 26: OSPF Authentication Configuration Challenge Labs included in this course: Challenge 1: Configure RIPng Challenge 2: Configure EIGRP Challenge 3: Configure and Optimize EIGRP for IPv6 Challenge 4: Implement EIGRP for IPv4 and IPv6 Through Named Configuration Challenge 5: Configure OSPF Challenge 6: Optimize OSPF Challenge 7: Configure OSPFv3 Challenge 8: Implement Redistribution Using Route Filtering Challenge 9: Implement Path Control Challenge 10: Configuring BGP Challenge 11: Configure Authentication for EIGRP Routes Challenge 12: Configure BGP Authentication http://www.trainingetc.com 14

SWITCH v2.0 - Implementing Cisco Switched Networks TE5110_20141112 Implementing Cisco Switched Networks (SWITCH) v2.0 is a five-day instructor-led training course developed to help students prepare for Cisco CCNP certification. The ROUTE course is a component of the CCNP Routing and Switching curriculum. This course is designed to help learners create an efficient and expandable enterprise network by installing, configuring, and verifying network infrastructure equipment according to the Cisco Enterprise Campus Architecture. Some older topics from Version 1 have been removed or simplified, while several new IPv6 routing topics have been added. The course content has been adapted to Cisco IOS Software Release 15 and technically updated. network technicians. This course is appropriate for learners with Cisco CCNA-level knowledge who aim to be network professionals. Typical job roles include network engineers, support engineers, systems engineers or The knowledge and skills that a learner must have before attending this curriculum are as follows: Describing network fundamentals; Establishing Internet and WAN connectivity (IPv4 and IPv6); Managing network device security; Operating a medium-sized LAN with multiple switches, supporting VLANs, trunking, and spanning tree; Troubleshooting IP connectivity (IPv4 and IPv6); Configuring and troubleshooting EIGRP and OSPF (IPv4 and IPv6); Configuring devices for SNMP, syslog, and NetFlow access; and Managing Cisco device configurations, Cisco IOS images, and licenses. It is highly recommended that this course be taken after the following Cisco courses: Interconnecting Cisco Networking Devices v2.0, Part 1 (ICND1 v2.0) and Part 2 (ICND2 v2.0), or Interconnecting Cisco Networking Devices: Accelerated version 2.0 (CCNAX v2.0). Describe the hierarchical campus structure, basic switch Configure routing on a multilayer switch operation, use of SDM templates, PoE, and LLDP Configure NTP, SNMP, IP SLA, and port mirroring, and verify Implement VLANs, trunks, explain VTP, implement DHCP in StackWise and VSS operation IPv4 and IPv6 environments, and configure port aggregation Implement first hop redundancy in IPv4 and IPv6 environments Implement and optimize STP mechanism that best suits your Secure the campus network according to recommended network - PVSTP+, RPVSTP+, or MSTP practices Module 1: Basic Concepts and Network Design Lesson 1: Analyzing Campus Network Structure Lesson 2: Comparing Layer 2 and Multilayer Switches Lesson 3: Using Cisco SDM Templates Lesson 4: Implementing LLDP Lesson 5: Implementing PoE Module 2: Campus Network Architecture Lesson 1: Implementing VLANs and Trunks Lesson 2: Introducing VTP Lesson 3: Implementing DHCP Lesson 4: Implementing DHCP for IPv6 Lesson 5: Configuring Layer 2 Port Aggregation Module 3: Spanning Tree Implementation Lesson 1: Implementing RSTP Lesson 2: Implementing STP Stability Mechanisms Lesson 3: Implementing MST Module 4: Inter-VLAN Routing Lesson 1: Implementing Inter-VLAN Routing Using a Router Lesson 2: Configuring a Switch to Route Module 5: High-Availability Networks Lesson 1: Configuring Network Time Protocol Lesson 2: Implementing SNMP Version 3 Lesson 3: Implementing the Cisco IOS IP SLA Lesson 4: Implementing Port Mirroring for Monitoring Support Lesson 5: Verifying Switch Virtualization Module 6: First Hop Redundancy ProtocolImplementation Lesson 1: Configuring Layer 3 Redundancy with HSRP Lesson 2: Configuring Layer 3 Redundancy with VRRP Lesson 3: Configuring Layer 3 Redundancy with GLBP Lesson 4: Configuring First Hop Redundancy Protocol for IPv6 Module 7: Campus Network Security Lesson 1: Implementing Port Security Lesson 2: Implementing Storm Control Lesson 3: Implementing Access to External Authentication Lesson 4: Mitigating Spoofing Attacks Lesson 5: Securing VLAN Trunks Lesson 6: Configuring PVLANs Lesson 7: Module Summary Lab Outline Discovery 1: Investigating the CAM Discovery 2: Configuring VLANs and Trunks Discovery 3: VTP Operation Discovery 4: Exploring DHCP Discovery 5: Obtaining IPv6 Addresses Dynamically Discovery 6: EtherChannel Configuration and Load Balancing Discovery 7: Discovering and Modifying STP Behavior Discovery 8: Root Guard Discovery 9: Configuring MST Discovery 10: Routing with an External Router Discovery 11: Routing on a Multilayer Switch Discovery 12: NTP Configuration Discovery 13: IP SLA Echo Configuration Discovery 14: Configuring and Tuning HSRP Discovery 15: Configure VRRP and Spot the Differences from HSRP Discovery 16: Configure GLBP Discovery 17: Port Security Challenge 1: Network Discovery Challenge 2: Configure DHCP Challenge 3: Configure DHCPv6 Challenge 4: Configure EtherChannel Challenge 5: Implement RSTP Challenge 6: Improve STP Configuration Challenge 7: Configure MST Challenge 8: Configure Routing Between VLANs with a Router Challenge 9: Configure Routing on a Multilayer Switch Challenge 10: Configure NTP Challenge 11: Configure Network Monitoring Using the Cisco IOS IP SLA Challenge 12: Configure HSRP with Load Balancing Challenge 13: Configure VRRP with Load Balancing Challenge 14: Implement GLBP Challenge 15: Configure HSRP for IPv6 Challenge 16: Control Network Access with Port Security http://www.trainingetc.com 15

TSHOOT v2.0 - Troubleshooting and Maintaining Cisco IP Networks TE5111_141007 Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v2.0 is a five-day instructor-led training course developed to help students prepare for the Cisco CCNP certification. The TSHOOT course is a component of the CCNP Routing and Switching curriculum. This course is designed to train network engineers on monitoring and troubleshooting routed and switched networks through extensive use of hands-on lab exercises. The goal is to help network professionals gain the skills and knowledge needed to diagnose and resolve network problems quickly and effectively. Some older topics have been removed or simplified from TSHOOT v1.0, while several new IPv6 routing topics have been added. The course content has been adapted to Cisco IOS Software Release 15 and technically updated. The primary audience for this course are network professionals who want to increase their skill level at maintaining and troubleshooting complex Cisco IP networks. The typical job roles for this type of professional are network engineer, network operations center (NOC) technical support personnel, or help desk technicians. Prior to attending this course, students should have the knowledge of and experience with the implementation and verification of enterprise routing and switching technologies as offered by the Implementing Cisco Switched Networks (SWITCH) v2.0 and Implementing Cisco IP Routing (ROUTE) v2.0 courses or equivalent skills and knowledge. This includes knowledge and experience of the following technologies: Layer 2 switching, Link aggregation protocols, STP, Inter-VLAN routing solutions, FHRPs, including HSRP, VRRP, and GLBP, Branch office operations, EIGRP, OSPF, Layer 3 path control, Redistribution, BGP, and IPv6 Networking. Describe the troubleshooting tools and methodologies that are used to identify and resolve issues in complex enterprise networks Describe how to isolate and fix the network issues that your company, SECHNIK Networking Ltd., is facing Describe how to isolate and fix the network issues that your customer, TINC Garbage Disposal Ltd., is facing Isolate and fix the network issues that your customer, PILE Forensic Accounting Ltd., is facing Isolate and fix the network issues that your customer, Bank of POLONA Ltd., is facing Isolate and fix the network issues that your customer, RADULKO Transport Ltd., is facing Module 1: Tools and Methodologies of Troubleshooting Describing Troubleshooting Methodologies Using Troubleshooting Procedures Following Recommended Practices During Routine NetworkMaintenance Using Basic Cisco IOS Troubleshooting Tools Using Specialized Troubleshooting Tools Module 2: Troubleshooting at SECHNIK Networking Ltd. Debrief of the First Troubleshooting at SECHNIK Networking Ltd. Debrief of the Second Troubleshooting at SECHNIK Networking Ltd. Debrief of the Third Troubleshooting at SECHNIK Networking Ltd. Module 3: Troubleshooting at TINC Garbage Disposal Ltd. Debrief of the First Troubleshooting at TINC Garbage Disposal Ltd. Debrief of the Second Troubleshooting at TINC Garbage Disposal Ltd. Debrief of the Third Troubleshooting at TINC Garbage Disposal Ltd. Debrief of the Fourth Troubleshooting at TINC Garbage Disposal Ltd. Module 4: Troubleshooting at PILE Forensic Accounting Ltd. Debrief of the First Troubleshooting at PILE Forensic Accounting Ltd. Debrief of the Second Troubleshooting at PILE Forensic Accounting Ltd. Debrief of the Third Troubleshooting at PILE Forensic Accounting Ltd. Debrief of the Fourth Troubleshooting at PILE Forensic Accounting Ltd. Debrief of the Fifth Troubleshooting at PILE Forensic Accounting Ltd. Module 5: Troubleshooting at Bank of POLONA Ltd. Debrief of the First Troubleshooting at Bank of POLONA Ltd. Debrief of the Second Troubleshooting at Bank of POLONA Ltd. Debrief of the Third Troubleshooting at Bank of POLONA Ltd. Debrief of the Fourth Troubleshooting at Bank of POLONA Ltd. Module 6: Troubleshooting at RADULKO Transport Ltd. Debrief of the First Troubleshooting at RADULKO Transport Ltd. Debrief of the Second Troubleshooting at RADULKO Transport Ltd. Debrief of the Third Troubleshooting at RADULKO Transport Ltd. Debrief of the Fourth Troubleshooting at RADULKO Transport Ltd. Lab Outline Discovery 1: Maintaining and Documenting a Network Discovery 2: Troubleshooting Connectivity Challenge 1: First Troubleshooting at SECHNIK Networking Ltd. Challenge 2: Second Troubleshooting at SECHNIK Networking Ltd. Challenge 3: Third Troubleshooting at SECHNIK Networking Ltd. Challenge 4: First Troubleshooting at TINC Garbage Disposal Ltd. Challenge 5: Second Troubleshooting at TINC Garbage Disposal Ltd. Challenge 6: Third Troubleshooting at TINC Garbage Disposal Ltd. Challenge 7: Fourth Troubleshooting at TINC Garbage Disposal Ltd. Challenge 8: First Troubleshooting at PILE Forensic Accounting Ltd. Challenge 9: Second Troubleshooting at PILE Forensic Accounting Ltd. Challenge 10: Third Troubleshooting at PILE Forensic Accounting Ltd. Challenge 11: Fourth Troubleshooting at PILE Forensic Accounting Ltd. Challenge 12: Fifth Troubleshooting at PILE Forensic Accounting Ltd. Challenge 13: First Troubleshooting at Bank of POLONA Ltd. Challenge 14: Second Troubleshooting at Bank of POLONA Ltd. Challenge 15: Third Troubleshooting at Bank of POLONA Ltd. Challenge 16: Fourth Troubleshooting at Bank of POLONA Ltd. Challenge 17: First Troubleshooting at RADULKO Transport Ltd. Challenge 18: Second Troubleshooting at RADULKO Transport Ltd. Challenge 19: Third Troubleshooting at RADULKO Transport Ltd. Challenge 20: Fourth Troubleshooting at RADULKO Transport Ltd. http://www.trainingetc.com 16

PINFRA 2.0 - Cisco Prime Infrastructure Implementation and Administration TE5115_20131003 Cisco Prime Infrastructure Implementation and Administration (PINFRA) covers Cisco's latest Network Management Software Prime Infrastructure. Cisco Prime Infrastructure is a converged solution taking components from Cisco Prime LAN Management Solution (LMS) and Cisco Prime Network Control System (NCS) for comprehensive lifecycle management of wired and wireless networks. This course covers the important aspects from the CWLMS and WMNGI courses. This is the recommended training for anyone using Cisco Prime LMS or NCS with plans to migrate to Prime Infrastructure. Cisco Prime Infrastructure is the recommended upgrade path for Cisco Prime LMS and Cisco Prime NCS users. While not a direct feature-to-feature upgrade for LMS, it supports core LMS-like functionality for wired device management. The focus is to find the correct tools within the software to document the network inventory, manage device configurations, control software updates, monitor performance, troubleshoot faults, and simplify the deployment of new Cisco technologies. This course is intended for network administrators, managers, and technicians who need a more efficient way of managing and maintaining the network infrastructure. Anyone who currently has Cisco WCS, NCS, LMS software and plans to migrate towards the newer PRIME offering from Cisco will also find this course beneficial. Before attending this course, students should have basic knowledge of TCP/IP, Microsoft Windows, Internet browser navigation, and e-mail usage. Students should also have knowledge of basic Cisco IOS and Cisco Catalyst operating system commands. In addition, knowledge equivalent to taking the Interconnecting Cisco Network Devices (ICND) courses or CCNAX course is required. Describe fundamental network management concepts and introduce the features of Cisco Prime Infrastructure Install Cisco Prime Infrastructure, log into the portal for the first time, and use the Getting Started workflow to configure the Infrastructure server Explore and customize the dashboards, manage portlets, and change the portal layout Manage the network device inventory Manage network device configurations and software images Monitor and troubleshoot the wired and wireless network Use Prime Infrastructure to perform complete lifecycle management of network devices Perform advanced administration tasks in Cisco Prime Implement Cisco Unified Wireless Network management components to resolve today s network management challenges Configure the Prime Infrastructure Software Configure components through the Configure tab and templates Configure the guest access feature set Module 1: Introduction to Cisco Prime Infrastructure Defining Network Management Exploring the Network Management Process Introducing Cisco Prime Infrastructure Module 2: Getting Started Installing Cisco Prime Logging into Cisco Prime Using the Getting Started Workflow Module 3: Menus Understanding the Menus Managing Dashboards, Portlets, and Portal Layout Inventory Management Collecting Inventory and End User Information Performing Device Administration Viewing and Creating Inventory, User Tracking, and Switch Port Reports Using Inventory Tools Module 4: Configuration and Software Management Managing the Configuration Archive Verifying Configuration Compliance Using Configuration Tools Using Configuration Workflows Network Monitoring and Troubleshooting Visualizing the Network with Topology Services Monitoring Network Performance Monitoring Network Response Time Monitoring Syslog Messages Monitoring Network Faults Using Troubleshooting Tools Cisco Prime Infrastructure Using Smart Install Using Auto Smartports Using the Trust Management Menu Managing Collection Settings Performing Network Administration Tasks Performing System Administration Tasks Module 5: Cisco Unified Wireless Network Management Solutions Lifecycle Management Cisco Prime Infrastructure (Wireless focus) Module 6: Network Management System Configuration Configuring High Availability and Firewall Rules for Prime Managing Administrative Users Navigating Prime Using the Maps Tool Using the Planning Tool Module 7: Component Configuration through Prime Configuring Components through the Prime Working with Controller and Switch Location Templates Working with AP Configuration and Migration Templates Setting Up Auto-Provisioning and Scheduling Configuration Tasks Module 8: Guest Access Defining Guest Access Methods Configuring Guest Access Features through Prime Module 9: Prime Maintenance and Troubleshooting Tasks Troubleshooting Prime Operation Issues Module 10: Network Monitoring and Troubleshooting Monitoring and Troubleshooting the Network Managing Network Performance Labs Logging into Prime Infrastructure Using the Getting Started Workflow Managing the Main Menu Collecting Inventory and End User Information Performing Device Administration Viewing and Creating Inventory and User Tracking Reports Using Inventory Tools Managing the Configuration Archive Verifying Configuration Compliance Editing Device Configuration Using Templates Software Image Management Monitoring Network Performance Monitoring Network Response Time Monitoring Syslog Messages Monitoring Network Faults Using Troubleshooting Workflows Using the Map Editor Using the Prime Infrastructure Planning Tool Adding and Configuring Controllers and APs Using Templates Configuring Guest Access Reports http://www.trainingetc.com 17

CIPT1 v8.0 - Implementing Cisco Unified Communications Manager Part 1 TE5207_20101111 Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) v8.0 prepares you for implementing a Cisco Unified Communications Manager solution at a single-site environment. This course focuses primarily on Cisco Unified Communications Manager Version 8.0, which is the call routing and signaling component for the Cisco Unified Communications solution. You will perform post-installation tasks, configure Cisco Unified Communications Manager, implement Media Gateway Control Protocol (MGCP) and H.323 gateways, and build dial plans to place on-net and off-net phone calls. You will also implement media resources, Cisco IP Phone Services, Cisco Unified Communications Manager native presence, and Cisco Unified Mobility. The primary audiences for this course are network administrators, network engineers, and CCNP Voice candidates. The secondary audience for this course are systems engineers. The knowledge and skills that a learner must have before attending this course include working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing. Students must also have the ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP, know the basics of digital interfaces, PSTN, and VoIP, have fundamental knowledge of converged voice and data networks, and the have the ability to configure Cisco IOS gateways with traditional and VoIP call legs. Describe Cisco Unified Communications Manager, including its functions, architecture, deployment and redundancy options, and how to install or upgrade Perform Cisco Unified Communications Manager initial configuration and user management resources Configure Cisco Unified Communications Manager to support on-cluster calling Module 1: Introduction to Cisco Unified Communications Manager Understanding Cisco Unified Communications Manager Architecture Understanding Cisco Unified Communications Manager Deployment and Redundancy Options Module 2: Administering Cisco Unified Communications Manager Managing Services and Initial Configuration of Cisco Unified Communications Manager Managing User Accounts in Cisco Unified Communications Manager Lab 2-1: Configuring Cisco Unified Communications Manager Initial Settings Lab 2-2: Managing User Accounts in Cisco Unified Communications Manager Module 3: Single-Site On-Net Calling Understanding Endpoints in Cisco Unified Communications Manager Implementing IP Phones Lab 3-1: Implementing IP Phones Module 4: Single-Site Off-Net Calling Implementing PSTN Gateways in Cisco Unified Communications Manager Configuring Cisco Unified Communications Manager Call-Routing Components Using Partitions and CSSs to Implement Calling Privileges for On-Net Calls Implementing Cisco Unified Communications Manager Digit Manipulation Implementing Gateway Selection and PSTN Access Features Implementing Call Coverage in Cisco Unified Communications Manager Lab 4-1: Implementing PSTN Gateways Lab 4-2: Configuring Cisco Unified Communications Manager Call-Routing Components Lab 4-3: Implementing Digit Manipulation Lab 4-4: Implementing Calling Privileges in Cisco Unified Communications Manager Lab 4-5: Implementing Call Coverage in Cisco Unified Communications Manager Module 5: Media Resources Implementing Media Resources in Cisco Unified Communications Manager Lab 5-1: Implementing Media Resources Module 6: Feature and Application Implementation Configuring Cisco IP Phone Services Configuring Cisco Unified Communications Manager Native Presence Configuring Cisco Unified Mobility Lab 6-1: Configuring Cisco Unified Communications Manager Native Presence Lab 6-2: Configuring Cisco Unified Mobility Implement PSTN access in Cisco Unified Communications Manager and to build a dial plan in a single-site Cisco Unified Communications Manager deployment Implement Cisco Unified Communications Manager media Implement Cisco Unified Communications Manager features and applications http://www.trainingetc.com 18

CIPT2 v8.0 - Implementing Cisco Unified Communications Manager, Part 2 TE5213_20101111 Implementing Cisco Unified Communications Manager, Part 2 (CIPT2) v8.0 prepares you for implementing Cisco Unified Communications solution in a multisite environment. It covers globalized call routing, Cisco Service Advertisement Framework (SAF) and Call Control Discovery (CCD), tail-end hop-off (TEHO), Cisco Unified Survivable Remote Site Telephony (SRST), and mobility features such as Device Mobility and Cisco Extension Mobility. You will apply a dial plan for a multisite environment including TEHO, configure survivability for remote sites during WAN failure, and implement solutions to reduce bandwidth requirements in the IP WAN. You will also enable Call Admission Control (CAC), including Session Initiation Protocol (SIP) Preconditions and automated alternate routing (AAR). The primary audiences for this course are network administrators and network engineers, as well as CCNP Voice candidates. The secondary audiences for this course are systems engineers. Students should have working knowledge of converged voice and data networks, working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways, the ability to configure and operate Cisco routers and switches, and the ability to configure and operate Cisco Unified Communications Manager in a single-site environment. Describe multisite deployment issues and solutions, and describe and configure required dial plan elements Implement call-processing resiliency in remote sites by using Cisco Unified SRST, MGCP fallback, and Cisco Unified Communications Manager Express in Cisco Unified SRST mode Module 1: Multisite Deployment Implementation Identifying Issues in a Multisite Deployment Identifying Multisite Deployment Solutions Implementing Multisite Connections Implementing a Dial Plan for International Multisite Deployments Lab 1-1: Implementing Basic Multisite Connections Lab 1-2: Implementing a Dial Plan for International Multisite Deployments Module 2: Centralized Call-Processing Redundancy Implementation Examining Remote Site Redundancy Options Implementing SRST and MGCP Fallback Implementing Cisco Unified Communications Manager Express in SRST Mode Lab 2-1: Implementing SRST and MGCP Fallback Lab 2-2: Implementing Cisco Unified Communications Manager Express in SRST Mode Module 3: Bandwidth Management and CAC Implementation Managing Bandwidth Implementing CAC Lab 3-1: Implementing Bandwidth Management Lab 3-2: Implementing CAC Module 4: Implementation of Features and Applications for Multisite Deployments Implementing Device Mobility Implementing Cisco Extension Mobility Lab 4-1: Implementing Device Mobility Lab 4-2: Implementing Cisco Extension Mobility Module 5: Call Control Discovery Implementing SAF and CCD Lab 5-1: Implementing Cisco SAF and CCD Implement bandwidth management and CAC to prevent oversubscription of the IP WAN Implement Device Mobility and Cisco Extension Mobility Describe and implement CCD deployments http://www.trainingetc.com 19

CVOICE v8.0 - Implementing Cisco Voice Communications and QoS TE5209_20101111 Implementing Cisco Voice Communications and QoS (CVOICE) v8.0 teaches learners about voice gateways, characteristics of VoIP call legs, dial plans and their implementation, basic implementation of IP phones in Cisco Unified Communications Manager Express environment, and essential information about gatekeepers and Cisco Unified Border Element. The course provides the learners with voice-related quality of service (QoS) mechanisms that are required in Cisco Unified Communications networks. This course is for network administrators, network engineers, and CCNP Voice candidates. Systems engineers will also benefit from taking this course. The knowledge and skills that a learner must have before attending this course includes working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing, the ability to configure and operate Cisco IOS routers in an IP environment at the Cisco CCNA Routing and Switching level, and basic knowledge of traditional voice, converged voice, and data networks at the Cisco CCNA Voice level. Explain what a voice gateway is, how it works, and describe its usage, components, and features Describe the characteristics and configuration elements of VoIP call legs Describe how to implement IP phones using Cisco Unified Communications Manager Express Describe the components of a dial plan, and explain how to implement a dial plan on a Cisco Unified voice gateway Explain what gatekeepers and Cisco Unified Border Elements are, how they work, and what features they support Describe why QoS is needed, what functions it performs, and how it can be implemented in a Cisco Unified Communications network Module 1: Introduction to Voice Gateways Understanding Cisco Unified Communications Networks and the Role of Gateways Examining Gateway Call Routing and Call Legs Configuring Gateway Voice Ports Understanding DSP Functionality, Codecs, and Codec Complexity Lab 1-1: Configuring Voice Ports Lab 1-2: Configuring DSPs Module 2: VoIP Call Legs Examining VoIP Call Legs and VoIP Media Transmission Explaining H.323 Signaling Protocol Explaining SIP Signaling Protocol Explaining MGCP Signaling Protocol Describing Requirements for VoIP Call Legs Configuring VoIP Call Legs Lab 2-1: Configuring VoIP Call Legs Module 3: Cisco Unified Communications Manager Express Endpoints Implementation Introducing Cisco Unified Communications Manager Express Examining Cisco Unified Communications Manager Express Endpoint Requirements Configuring Cisco Unified Communications Manager Express Endpoints Lab 3-1: Configuring Cisco Unified Communications Manager Express to Support Endpoints Module 4: Dial Plan Implementation Introducing Call Routing Understanding Dial Plans Describing Digit Manipulation Configuring Path Selection Configuring Calling Privileges Lab 4-1: Implementing Digit Manipulation Lab 4-2: Implementing Path Selection Lab 4-3: Implementing Calling Privileges Module 5: Gatekeeper and Cisco Unified Border Element Implementation Understanding Gatekeepers Examining Cisco Unified Border Element Lab 5-1: Implementing Gatekeepers Lab 5-2: Implementing Cisco Unified Border Element Module 6: Quality of Service Introducing QoS Understanding QoS Mechanisms and Models Explaining Classification, Marking, and Link Efficiency Mechanisms Managing Congestion and Rate Limiting Understanding Cisco AutoQoS Lab 6-1: Implementing QoS Using Cisco AutoQoS and Manual Configuration http://www.trainingetc.com 20

CAPPS v1.0 - Integrating Cisco Unified Communications Applications TE5214_20150708 Integrating Cisco Unified Communications Applications (CAPPS) v1.0 prepares the learner for integrating Cisco Unity Connection, Cisco Unity Express, Cisco Unified IM and Presence, and video into a Collaboration deployment. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified IM and Presence and Cisco Jabber integration options with Cisco Unified Communications Manager. The primary students for this course are Network administrators and network engineers and CCNP Voice candidates. The secondary students for this course are Systems engineers. Students should have working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, switching and routing. They should also have the ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP, know the basics of digital interfaces, PSTN, and VoIP, and have fundamental knowledge of converged voice and data networks and Cisco Unified Communications Manager deployments. Implement Cisco Connection in a Cisco Unified Communications Manager deployment Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment Implement Cisco Unified IM and Presence and Cisco Jabber Desktop and Mobile using BYOD Integrate Cisco VCS and Cisco TMS into a Cisco collaboration deployment Module 1: Cisco Unity Connection Designing and Deploying Cisco Unity Connection Integrating Cisco Unity Connection with Cisco Unified Communications Manager Configuring Cisco Unity Connection Users, Templates, and Class of Service Configuring the Cisco Unity Connection System Implementing Cisco Unity Connection Dial Plan and Call Management Configuring Unified Messaging Troubleshooting Cisco Unity Connection Deploying Voice Mail Redundancy in Branch Offices Module 2: Cisco Unity Express Designing and Deploying Cisco Unity Express Integrating Cisco Unity Express with Cisco Unified Communications Manager Express Configuring Cisco Unity Express User Accounts and Features Configuring Call Routing with Cisco Unity Express Auto-Attendant Troubleshooting Cisco Unity Express Module 3: Cisco Unified IM and Presence Implementation Designing and Deploying Cisco Unified IM and Presence Describing Cisco Unified Communications IM and Presence Components and Communication Flows Integrating Cisco Unified Communications IM and Presence Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber Configuring Cisco Jabber Mobile and Integrating Directory Servers Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components Module 4: Video Provisioning and Integration in a Unified Communications Deployment Deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration Describing Video Infrastructure Describing Cisco TMS Labs: Hardware Lab 1: Integrating Cisco Unity Connection with Cisco Unified Communications Manager Hardware Lab 2: Configuring Cisco Unity Connection Users Hardware Lab 3: Configuring Cisco Unity Connection System Settings Hardware Lab 4: Implementing Cisco Unity Connection Call Management Hardware Lab 5: Configuring Cisco Unified Messaging Hardware Lab 6: Troubleshooting Cisco Unity Connection Hardware Lab 7: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express Hardware Lab 8: Configuring Cisco Unity Express System Settings and Users Hardware Lab 9: Implementing Call Routing with Cisco Unity Express Auto-Attendant Hardware Lab 10: Troubleshooting Cisco Unity Express Hardware Lab 11: Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager Hardware Lab 12: Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber Hardware Lab 13: Configure Cisco Jabber Mobile and Integrate Directory Servers Hardware Lab 14: Troubleshoot Cisco Unified Communications IM and Presence Hardware Lab 15: Provisioning with Cisco Prime Collaboration Hardware Lab 16: Deploying Cisco TMS and Video Applications http://www.trainingetc.com 21

TVOICE v8.0 - Troubleshooting Cisco Unified Communications TE5215_20101209 Troubleshooting Cisco Unified Communications (TVOICE) v8.0 prepares network professionals with the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Unified Communications Manager. The primary students for this course are Network administrators and network engineers and CCNP Voice candidates. The secondary students for this course are Systems engineers. Students need to have working knowledge of converged voice and data networks, working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways, working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in single-site and multisite environments. Describe a systematic methodology to Diagnose a call setup issue and resolve troubleshoot Cisco Unified the issues as you discover or reveal Communications solutions them, given a trouble call for which the Isolate and troubleshoot reported issues source of the problem is unknown that relate to Cisco Unified Solve the common issues of an SAFenabled network and Communications Manager CCD Module 1: Introduction to Troubleshooting Cisco Unified Communications Solutions Identifying Cisco Unified Communications Deployments Using Troubleshooting Methodology Using Troubleshooting and Monitoring Tools Module 2: Cisco Unified Communications Manager Troubleshooting Troubleshooting Common Gateway and Endpoint Registration Issues Troubleshooting Cisco Unified Communications Manager Availability Issues Troubleshooting Database Replication Issues Troubleshooting LDAP Integration Issues Lab 2-1: Integrating Cisco Unity Connection with Cisco Unified Communications Manager Lab 2-2: Configuring Cisco Unity Connection System Settings Lab 2-3: Implementing Cisco Unity Connection Partitions and Search Spaces Lab 2-4: Implementing Cisco Unity Connection Call Management Lab 2-5: Configuring Cisco Unity Connection Users Lab 2-6: Troubleshooting Cisco Unity Connection (Optional) Module 3: Troubleshooting Call Setup Issues Examining Call Setup Issues and Causes Troubleshooting On-Premises Single-Site Calling Issues Troubleshooting On-Net Multisite Calling Issues Troubleshooting Off-Net Calling Issues Lab 3-1: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express Lab 3-2: Configuring Cisco Unity Express System Settings Lab 3-3: Configuring Cisco Unity Express Users Lab 3-4: Implementing Cisco Unity Express AutoAttendant Lab 3-5: Troubleshooting Cisco Unity Express (Optional) Module 4: SAF and CCD Issues Troubleshooting SAF Troubleshooting CCD Lab 4-1: Implementing VPIM in Cisco Unity Connection and Cisco Unity Express Module 5: Troubleshooting Cisco Unified Communications Manager Features and Application Issues Troubleshooting Device Mobility Issues Troubleshooting Cisco Extension Mobility Issues Troubleshooting Cisco Unified Mobility Issues Troubleshooting Cisco Unified Communications Manager Native Presence Issues Lab 5-1: Integrating Cisco Unified Presence with Cisco Unified Communications Manager Lab 5-2: Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator Lab 5-3: Troubleshooting and Verifying Cisco Unified Presence Components (Optional) Module 6: Voice Quality and Media Resources Issues Troubleshooting MOH Issues Troubleshooting MTP Issues Troubleshooting Issues with Conferences Troubleshooting Transcoder Issues Troubleshooting Issues with RSVP Agents Troubleshooting Voice Quality Issues Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications Troubleshoot voice quality issues and issues that are related to media resources http://www.trainingetc.com 22

CICD v1.0 - Implementing Cisco Collaboration Devices TE5216_20150613 Implementing Cisco Collaboration Devices (CICD) teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications. This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. CICD also introduces basic video functionality into Cisco Collaboration solutions. The primary audience for this course are network administrators, network engineers, and Cisco CNNA voice candidates. Systems engineers may also benefit. Connection. Students must have working knowledge of converged voice and data networks as well as basic knowledge of Cisco IOS gateways and Cisco Unified Communications Manager and Cisco Unity Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and CIsco Unified Communications Manager IM and Resence Service Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Describe the telephony features supported in CIsco Unified Communications Manager and Cisco Unified Communications Manager Express Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications Describe how to maintain a Cisco Unified communications solution Module 1: Cisco Unified Communications Solutions Understanding the Components of Cisco Unified Communications Solutions Understanding the Characteristics of Cisco Unified Communications Solutions Module 2: Administrator and End-User Interfaces Understanding Administrator Interfaces Understanding End-User Interfaces Module 3: Call Flows in Cisco Call Control Platforms Understanding Call Flows and Call Legs Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express Module 4: Endpoint and End User Administration Understanding End-User Characteristics and Configuration Requirements Understanding End-User Implementation Options Understanding Endpoint Characteristics and Configuration Requirements Understanding Endpoint Implementation Options Module 5: End User Telephony and Mobility Features Understanding Telephony Features Enabling Telephony Features Understanding Mobility Features Enabling Mobility Features Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service Understanding Cisco Unity Connection Understanding End User and Voice Mailbox Characteristics and Configuration Requirements Understanding End User and Voice Mailbox Implementation Options Understanding Cisco Unified Communications Manager IM and Presence Service Enabling Cisco Unified Communications Manager IM and Presence Service Module 7: Cisco Unified Communications Solutions Maintenance Providing End-User Support Understanding Cisco Unified Communications Manager Reports Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports Monitoring the System with Cisco Unified Real-Time Monitoring Tool Monitoring Voicemail in Cisco Unity Connection Understanding the Disaster Recovery System Labs: Hardware Lab 1: Explore Administrator Interfaces Hardware Lab 2: Explore End-User Interfaces Hardware Lab 3: Explore Call Flows in Cisco Unified Communications Manager Hardware Lab 4: Explore Call Flows in Cisco Unified Communications Manager Express Hardware Lab 5: Implement End Users Hardware Lab 6: Implement Endpoints Hardware Lab 7: Enable Telephony Features Hardware Lab 8: Enable Mobility Features Hardware Lab 9: Implement End Users and Voice Mailboxes Hardware Lab 10: Enable Cisco Unified Communications Manager IM and Presence Service Hardware Challenge Lab 11: Provide End-User Support Hardware Challenge Lab 12: Generate Cisco Unified Communications Manager CAR Tool Reports Hardware Lab 13: Monitor the System with Cisco Unified RTMT Hardware Lab 14: Back Up Cisco Unified Communications Manager http://www.trainingetc.com 23

QOS v2.5 - Implementing Cisco Quality of Service TE5217_20141112 Implementing Cisco Quality of Service (QOS) v2.5 provides learners with in-depth knowledge of QoS requirements, conceptual models such as best effort, IntServ, and DiffServ, and the implementation of QoS on Cisco platforms. The curriculum covers the theory of QoS, design issues, and configuration of various QoS mechanisms to facilitate the creation of effective administrative policies providing QoS. Case studies and lab exercises included in the course help learners to apply the concepts from the individual modules to reallife scenarios. The course also gives learners design and usage rule for advanced QoS features. This gives the learners the opportunity to design and implement efficient, optimal, and trouble-free multiservice networks. The primary audience for this course is pre- and post-sales technical engineers responsible for designing, implementing, or troubleshooting networks; network architects responsible for designing multiservice networks to carry voice, video, and data traffic in an enterprise or service provider environment; Advanced Unified Communications Specialization; Master UC Specialization; and Master Telepresence ATP. Secondary target audiences are CCIE R&S candidates. Before attending this course, students must have completed the Interconnecting Cisco Networking Devices class(icnd) or have Cisco CCNA certification. Explain the need for QoS, describe the Given a converged network and a policy fundamentals of QoS policy, and identify defining QoS requirements, classify and and describe the different models that mark network traffic to implement the are used for ensuring QoS in a network policy Explain the use of MQC and AutoQoS to Use Cisco QoS queuing mechanisms to implement QoS on the network and manage network congestion describe some of the mechanisms used Use Cisco QoS congestion avoidance to monitor QoS implementations Module 1: Introduction to QoS Lesson 1: Review Converged Networks Lesson 2: Understand QoS Lesson 3: Describe Best-Effort and Integrated Services Models Lesson 4: Describe the Differentiated Services Model Module 2: Implement and Monitor QoS Lesson 1: MQC Introduction Lesson 2: Monitor QoS Lesson 3: Define Campus AutoQoS Lesson 4: Define WAN AutoQoS Module 3: Classification and Marking Lesson 1: Classification and Marking Overview Lesson 2: MQC for Classification and Marking Lesson 3: NBAR for Classification Lesson 4: Use of QoS Preclassify Lesson 5: Campus Classification and Marking Module 4: Congestion Management Lesson 1: Queuing Introduction Lesson 2: Configure WFQ Lesson 3: Configure CBWFQ and LLQ Lesson 4: Configure Campus Congestion Management Module 5: Congestion Avoidance Lesson 1: Congestion Avoidance Introduction Lesson 2: Configure Class-Based WRED Lesson 3: Configure ECN Lesson 4: Describe Campus-Based Congestion Avoidance Module 6: Traffic Policing and Shaping Lesson 1: Traffic Policing and Shaping Overview Lesson 2: Configure Class-Based Policing Lesson 3: Campus Policing Lesson 4: Configure Class-Based Shaping Lesson 5: Configure Class-Based Shaping on Frame Relay Interfaces Lesson 6: Configure Frame Relay Voice-Adaptive Traffic Shaping and Fragmentation Module 7: Link Efficiency Mechanisms mechanisms to reduce the effects of congestion on the network Use Cisco QoS traffic policing and traffic shaping mechanisms to effectively limit the rate of network traffic Given a low speed WAN link, use Cisco link efficiency mechanisms to improve the bandwidth efficiency of the link Describe the recommended best practices and methods used for end-toend QoS deployment in the enterprise Lesson 1: Link Efficiency Mechanisms Overview Lesson 2: Configure Class-Based Header Compression Lesson 3: Configure LFI Module 8: Deploying End-to-End QoS Lesson 1: Apply Best Practices for QoS Policy Design Lesson 2: End-to-End QoS Deployments Labs Lab 2-1: IP SLA Setup and QoS Baseline Measurement Lab 2-2: Configuring QoS with Cisco AutoQoS Lab 3-2: Classification and Marking Using MQC Lab 3-3: Using NBAR for Classification Lab 3-4: Configuring QoS Preclassify Lab 3-5: Campus Classification and Marking Using MQC Lab 4-1: Configuring Fair Queuing Lab 4-2: Configuring LLQ-CBWFQ Lab 4-3: Configuring Campus-Based Queuing Mechanisms Lab 5-2: Configuring DSCP-Based WRED Lab 5-3: Configuring WTD Thresholds Lab 6-1: Configuring Class-Based Policing Lab 6-2: Configuring Class-Based Shaping Lab 7-1: Configuring Class-Based Header Compression Lab 7-2: Configuring LFI Lab 8-1: Mapping Enterprise QoS Policy to the Service Provider Policy http://www.trainingetc.com 24

ACUCM w/auc v8.0 - Administering Cisco Unified Communications Manager and Unity Connection TE5221_20150708 Administering Cisco Unified Communications Manager (ACUCM) provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration. Administering Cisco Unity Connection (AUC) describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection system. The authorized Cisco content is v8, but we use v10.5 of CUCM in our labs and we discuss differences in the versions during class. The primary audience for this course is phone network administrators, data system administrators, entry-level network engineers, administrators, IT support personnel, and Helpdesk support staff. The secondary audience includes: learners looking to gain a technical overview of Cisco Unified Communications Manager; learners who need a preparatory course before taking Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1) and Implementing Cisco Unified Communications IP Telephony Part 2 (CIPT2); and Introduction to Cisco Unity Connection for Network Engineering staff personnel. Before attending this course, students must have basic knowledge of the Windows desktop environment and of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks. Students must also have basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing as well as a basic understanding of Cisco Unified Communications Manager. Basic knowledge of IP and networking or voice networks is suggested, but not required. Describe the Cisco Unified Communications Manager network, Describe the basic phone features and use of hunt groups service, and features Explain the function of Cisco Unity Connection and the various Understand the importance of and configuration of redundancy interfaces that are used to access the system and high availability in the enterprise network Describe the components that are required for user call Describe user configuration and the user web interface processing by Cisco Unity Connection Explain basic phone options and the use of BAT Implement the various features and options that are available to Explain the route plan and on-net/off-net calling users in Cisco Unity Connection Describe the various media resources, including conferencing Use the various applications, tools, and reports that are and MOH available in Cisco Unity Connection ACUCM Module 1: Introduction to IP Telephony Lesson 1: Exploring IP Telephony Lesson 2: Describing Deployment Models Lesson 3: Understanding Advanced Multisite Features Module 2: Defining the Basic Configuration Lesson 1: Logging In to Cisco Unified Communications Manager Lesson 2: Examining Basic Server Configuration Lesson 3: Describing Multilevel Administration Lesson 4: Configuring DRS Backup and Restore Procedures Module 3: User Administration Lesson 1: Understanding User Configuration Lesson 2: Using the User Web Pages Module 4: Exploring Phone Registration and Cisco Unified IP Phones Lesson 1: Configuring System Parameters Lesson 2: Supporting Cisco Unified IP Phones Lesson 3: Exploring Phone Registration and IP Phone Communications Lesson 4: Utilizing the Bulk Administration Tool (BAT) Module 5: Basic Route Plan Configuration Lesson 1: Implementing Dial Plan Connectivity Lesson 2: Creating Route Plans Module 6: Route Filters and Digit Manipulation Lesson 1: Configuring Translation Patterns and Route Filters Lesson 2: Implementing Digit Manipulation Module 7: Class of Control Lesson 1: Defining Class of Control Lesson 2: Using Class of Control Features Module 8: Understanding Media Resources Lesson 1: Defining Media Resources Lesson 2: Exploring Media Resource Management Module 9: Features and Services Lesson 1: Describing Basic Features Lesson 2: Exploring Hunt Groups Lesson 3: Describing Phone Services Labs for ACUCM: Lab 2-1: Performing General Administration Lab 2-2: Configuring Basic Settings Lab 2-3: Backing Up and Restoring a Publisher Lab 3-1: Creating and Associating Users Lab 4-1: Configuring the System to Support Cisco IP Phones Lab 4-2: Using the Cisco Unified Communication Manager BAT Lab 5-1: Configuring Basic Dial Plan Elements Lab 6-1: Configuring Complex Dial Plan Elements Lab 6-1: Implementing Calling Privileges and Restrictions Lab 8-1: Configuring Media Resources Lab 9-1: Configuring User Features Lab 9-2: Configuring Hunt Groups and Call Coverage AUC Module 1: Introduction to Cisco Unity Connection Lesson 1: Overview of Cisco Unity Connection Lesson 2: Navigating Cisco Unity Connection Lesson 3: Understanding Call Handlers, Users, and Call Flow Module 2: Configuration of Users and Contacts Lesson 1: Explaining Users and Contacts Lesson 2: Managing Multiple Users Module 3: Implementation of Features Lesson 1: Implementing the Dial Plan Lesson 2: Understanding User Features Lesson 3: Accessing Voice Messaging and User Features Lesson 4: Managing Distribution Lists Module 4: Use of Cisco Unity Connection Applications, Tools and Reports Lesson 1: Designing an Audiotext Application Lesson 2: Using Cisco Unity Connection Tools and Reports Lesson 3: Using the DRS Labs for AUC: Lab 1-1: Verifying Connectivity and Call Flow Lab 1-2: Verifying and Configuring Call Handlers Lab 1-3: Working with Users and Extensions in Voice Mail Lab 2-1: Preparing to Configure Users http://www.trainingetc.com 25

ACUCM w/auc v8.0 - Administering Cisco Unified Communications Manager and Unity Connection TE5221_20150708 and Contacts Lab 2-2: Managing Users and Contacts Lab 2-3: Managing Multiple Users Lab 3-1: Implementing the Dial Plan Lab 3-2: Understanding User Features Lab 3-3: Implementing Integrated Messaging and User Features Lab 4-1: Implementing an Audiotext Application Lab 4-2: Using Cisco Unity Connection Tools and Reports Exclusive Additional Material: Cisco Unified Communications Solutions Maintenance Lesson 1: Understanding Cisco Unified Communications Manager Reports Generating Reports on Cisco Unified Communications Manager Analyzing Generated Reports Lesson 2: Understanding the Call Detail Record Analysis and Reporting Tool (CAR) Cisco Unified Communications Manager CAR Tool Overview CDR Management and System Settings Generating CDR Reports Lesson 3: Monitoring the System with Cisco Unified Real-Time Monitoring Tool (RTMT) Cisco Unified RTMT Overview Monitoring the System with Cisco Unified RTMT Monitoring Cisco Unified Communications Manager with Cisco Unified RTMT Labs: Lab 1: Generating Cisco Unified Communications Manager Reports Lab 2: Generating Cisco Unified Communications Manager CAR Tool Reports Lab 3: Monitoring the System with Cisco Unified RTMT http://www.trainingetc.com 26

ICER v9.0 - Implementing Cisco Emergency Responder 2 Days TE5222_20150314 Implementing Cisco Emergency Responder (ICER) v9 is a 2-day course that provides students with best practice information on how to install, configure, operate and maintain Cisco Emergency Responder in a Cisco Unified Communications environment. Focusing on core administrative skills, you will learn to configure Cisco Unified Communications (CUCM) for integration with CER and to configure emergency response locations (ERLs) and emergency location identification numbers (ELINs) in CER to properly route enhanced 911 (E911) calls. You will also examine CER disaster recovery and user management. This course is intended for any person who wishes to learn the core administrative skills of Cisco Emergency Responder. Students should have an nderstanding of Cisco Unified Communications Manager configuration and operation is required for this course. Describe E911 architecture and terminology Understand CER installation requirements Configure CER for integration with CUCM Add and configure ERLs and ELINs Understand how the CER and CUCM systems route E911 calls Configure CUCM for integration with CER Understanding the Architecture for Emergency Calls Introducing Cisco Emergency Responder Cisco Emergency Responder Cisco ER Deployment Models What Happens When an Emergency Call Is Made Cisco Unified Communications Manager Configuration for Cisco Emergency Responder System Interactions During Emergency Calls Configuring Cisco Unified Communications Manager Support Components Integration of Cisco Emergency Responder with Cisco Unified Communications Manager Cisco Emergency Responder Interfaces Cisco Emergency Responder Administration Interfaces Initial Configuration of Cisco Emergency Responder Initial Cisco ER Configuration Creating ERLs Working with EnergyWise Using Cisco Emergency Responder with Intrado V9-1-1 Services Configuring Users and Role-Based System Access Using the Cisco ER User Interface Working with ALI Records Understanding the Disaster Recovery System Labs Lab 1: Topology and Deployment Lab 2: Cisco Unified Communications Manager Configuration Lab 3: Configure IP Phones Lab 4: Implement CUCM Configuration for CER Integration Lab 5: Integrate CER Configuration for use with Unified Communications Manager Lab 6: CER User Administration Lab 7: CER Features Lab 8: System Backups with the Disaster Recovery System Configure CER users Backup and restore a CER system http://www.trainingetc.com 27

AAUCMF v10.5 - Advanced Administration of Unified Communications Manager and Features TE5223_20141112 Advanced Administration for Unified Communications Manager and Features (AAUCMF) is a 5-day instructor led course that is intended for experienced unified communications administrators who need in-depth knowledge of Cisco Unified Communications Manager advanced features, services, and troubleshooting. This course is intended to be a follow-on course to ACUCM+AUC, and combines elements from off-the-shelf courses CVOICE, ICOMM, CIPT 2 and TVOICE as well as additional material developed. The class utilizes Cisco Unified Communications Manager 10.5, and will employ the North American Numbering Plan (NANP). Both SCCP and SIP phones are implemented, as well as both H.323 and SIP gateways. After a short review of Unified Communication architecture and basic administration, the course begins with a discussion of new and changed features in CUCM 8.5/8.6/9.0 and v10. We move right into implementation of a multi-site dial plan architecture including signaling, call routing for multiple sites with overlapping directory numbers, digit manipulation, automated alternate routing, PSTN backup- and TEHO implementation. Next, we spend time working on call admission control, hardware media resource implementation, and inter-cluster communications. Students will spend time implementing extension mobility, unified mobility (including single-number reach) and device mobility. The CUCM portion of the class concludes with a module on tools, tips and tricks for the Bulk Administration Tool and a lesson on reading CUCM trace files for troubleshooting. This course is intended for experienced unified communications engineers as well as anyone who has attended ACUCM+AUC and needs more training on advanced features and troubleshooting. To fully benefit from this course, students should have skills and knowledge of CCNA Voice and ACUCM+AUC, as well as additional field experience. Describe CUCM signaling to phones, gateways, and media resources (H.323, SIP, SCCP) Configure inbound and outbound call routing in a multisite environment with overlapping DNs Configure intersite dialing with PSTN backup using Local Route Groups Use class of control to control inbound call flow and permit blocking of inbound calls Implement Survivable Remote Site Telephony for both SCCP and SIP devices Implement intersite and intercluster Call Admission Control and intersite Automated Alternate Routing Implement DSP hardware media resources Implement Tail-End Hopoff (TEHO) Configure Extension Mobility, Unified Mobility (Single Number Reach and Mobile Voice Access), and Device Mobility Use CUCM Tools such as the Real Time Monitoring Tool to Monitor and perform basic Troubleshooting Deploy new CUCM 10.x Features such as Native Call Queuing, Intercluster CAC and Deterministic Codec Selection Module 1: Review of CUCM and Overview of New Features in 8.6, 9.x and 10.x Module 2: Understanding End-User Implementation Options Implementing End Users in CUCM Including LDAP Integration Review of Cisco IP Phones and SCCP and SIP Signaling Universal Device and Line Templates and Feature Group Templates Module 3: Dial Plan Architecture H.323 and SIP Protocols and Signaling Local Route Groups Inbound Calls Routing in a Multisite Environment Implementing Survivable Remote Site Telephony Implementing Cisco Unified SCCP SRST Implementing SIP SRST Implementing Communications Manager Express in SRST Mode Module 4: Intersite and Intercluster Calling Architecture and Features Locations-Based Call Admission Control and AAR Media Resource Implementation (DSPs) Native Call Queuing Configuring Intercluster Enhanced Locations Call Admission Control Configuring Tail End Hop Off Module 5: Implementation of Features and Applications for Multisite Deployments Implementing Cisco Extension Mobility Configuring Cisco Unified Mobility Implementing Device Mobility Module 6: Tools & Troubleshooting BAT Tips and Tricks Planning Firmware Upgrades Reading Common Voice IOS Debug Output Reading RTMT Trace Files Labs: Preparing the Lab Environment Configuring LDAP Integration Implementing Site-Specific Device Pools Building SCCP Phones using the Self-Provisioning IVR Building SIP Phones Implementing Basic Multisite Connections Building Line/Device Class of Service Implementing Call Routing in a Multisite Environment Configuring Inbound Calling in a Multisite Environment Implementing SCCP and SIP SRST Implementing CAC and AAR Implementing Media Resources Configuring Hunting with Native Call Queuing Configure Intercluster Dialing over a SIP Intercluster Trunk Configure Intercluster Locations-Based Call Admission Control Implementing Tail-End Hopoff (TEHO) Configure Extension Mobility Configure Device Mobility Configuring Cisco Unified Mobility BAT Tips and Tricks Planning Firmware Upgrades Reading Common Voice IOS Debug Output Reading RTMT Trace Files Optional Additional Labs: Extension Mobility Cross Cluster Generating CUCM CAR Tool Reports http://www.trainingetc.com 28

CJD1.0 - Cisco Jabber Deployment 2 Days TE5224_20150314 The Cisco Jabber Deployment course is a two-day instructor-led course that will prepare Cisco Unified Communications administrators to configure CUCM and IM&P servers, Microsoft Active Directory, and networking components such as DNS in preparation for deployment of Cisco Jabber. In addition, Cisco Mobile and Remote Access (MRA also known as Expressway) is deployed and configured allowing external endpoints to register to CUCM. This course is for Unified Communications administrators who are responsible for the planning and deployment of Cisco Jabber. Students should have working knowledge of CUCM and familiarity with Microsoft Active Directory and DNS. Configure CUCM and IM&P servers, Microsoft Active Directory, and networking components such as DNS in preparation for deployment of Cisco Jabber. Module 1: Cisco Jabber Overview Features and Capabilities Unified Communications Architecture for Jabber Deployment (CUCM, IM&P) DNS Interaction Integration with Unity Connection, Microsoft Active Directory and Microsoft Exchange Module 2: Requirements for Jabber Deployment CUCM and IM&P Requirements DNS and Active Directory Requirements Certificate Exchange Module 3: Configuring Active Directory for Jabber Deployment DNS SIP Proxy Address Photos Module 4: Configuring Cisco Unified Communications Manager for Jabber Deployment Server FQDN Requirements SIP IM&P Trunk / Publish Trunk LDAP Integration Deploying Client Services Framework Devices Device Associations with End Users Module 5: Configuring IM&P for Jabber Deployment Integration with CUCM Intercluster Peering Module 6: Deploying Services and Service Profiles in CUCM Module 7: Installing Cisco Jabber Module 8: Configuring CUCM for URI Dialing using Jabber Clients Module 9: Unity Connection Integration for Visual Voicemail Module 10: Microsoft Exchange Calendar Integration Module 11: Deploying Mobile and Remote Access (Expressway) for External Jabber Clients Labs: Configuring DNS and Active Directory for Jabber Deployment Configuring CUCM for IM&P Integration Deploying CSF Devices and End User Device Association Configuring IM&P for CUCM Integration Deploying Services and Service Profiles Jabber Installation Configuring Cisco Unity Connection for Visual Voicemail Configuring Microsoft Exchange Calendar Integration Exploring Jabber Desktop Features Configuring Mobile and Remote Access (Expressway) http://www.trainingetc.com 29

CIPTV1 - Implementing Cisco IP Telephony & Video, Part 1 TE5225_20150604 Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1) v1.0 is a five-day course that prepares the learner for implementing a Cisco Collaboration solution at a single-site environment. This course focuses primarily on Cisco Unified Communications Manager Version 10.x, which is the call-routing and signaling component for the Cisco Collaboration solution. Lab exercises included in the course help learners to perform post-installation tasks, configure Cisco Unified Communications Manager, implement MGCP and H.323 and, SIP trunks, and build dial plans to place single site on-cluster and off-cluster calling for voice and video. Learners will also implement media resources, audio and video conferencing, and describe QoS. The primary target audiences for the course are network administrators and engineers and CCNP Collaboration candidates. The secondary audiences are systems engineers. Students should have working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, switching and routing. They should also have the ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP, know the basics of digital interfaces, PSTN, and VoIP, and have fundamental knowledge of converged voice and data networks Describe the role of Cisco Unified Communication Manager in a Cisco Collaboration Solution, including its functions, architecture, deployment, and redundancy options, and how to deploy endpoints, users, and Cisco IP Phone Services Describe the functions and purpose of a dial plan and explain how to implement on-cluster calling. Describe how to configure MGCP, H.323 and SIP gateways. The module also describes how to create a dial plan that supports inbound and outbound off-cluster calling for numbers and URIs. Describe the types of media resources that Cisco Unfied Communications Manager supports, how to configure Cisco Unified Communications Manager server software-based media resources, and how to implement Cisco hardware-based media resources Describe how to implement audio and video conferencing devices that can be used with Cisco Unified Communications Manager, built-in Cisco Unified Communications Manager software audio bridge, Cisco IOS-based audio and video conferencing bridges, and Cisco TelePresence conferencing products including Cisco TelePresence MSE 8000, Cisco TelePresence Server, Cisco Telepresence MCU, and Cisco TelePresence MCU, and Cisco TelePresence Conductor. Module 1: Cisco Unified Communications Manager Introduction Lesson 1: Describing the Role of Cisco Unified Communications Manager, Its Architecture, and Its Deployment and Redundancy Options Lesson 2: Performing Initial Cisco Unified Communications Manager Configuration Lesson 3: Deploying Endpoints and Users Lesson 4: Deploying IP Phone Services Module 2: Dial Plan Introduction and Implementation of Single- Site On-Cluster Calling Lesson 1: Describing Dial Plan Components Lesson 2: Implementing Endpoint Addressing and Call Routing Lesson 3: Implementing Calling Privileges Lesson 4: Implementing Call Coverage in Cisco Unified Communications Manager Module 3: Implementation of Single-Site Off-Cluster Calling Lesson 1: Analyzing Single-Site Off-Cluster Calling Requirements Lesson 2: Implementing PSTN Access Using MGCP Gateways Lesson 3: Describing Cisco IOS H.323 and SIP Gateways Lesson 4: Implementing PSTN Access Using H.323 Gateways Lesson 5: Describing the Cisco Unified Border Element Lesson 6: Using the Cisco Unified Border Element to Access the PSTN via a SIP Trunk Lesson 7: Using Cisco Unified Border Element for URI Dialing Lesson 8: Describing Dial Plan Interworking Module 4: Media Resources Lesson 1: Describing Media Resources in Cisco Unified Communications Manager Lesson 2: Implementing Annunciators and MOH Lesson 3: Implementing MTPs Module 5: Audio and Video Conferencing Lesson 1: Describing Conferencing Devices and Their Functions Lesson 2: Implementing Conference Bridges Lesson 3: Describing Cisco TelePresence MSE 8000 Lesson 4: Implementing Cisco TelePresence Server Lesson 5: Implementing Cisco TelePresence Conductor Module 6: Quality of Service Lesson 1: Analyzing Quality of Service Requirements Lesson 2: Describing QoS Components and their Functions Labs: Hardware Lab 1: Configuring Cisco Unified Communications Manager Initial Settings Hardware Lab 2: Deploying Endpoints and Users Hardware Lab 3: Implementing Endpoint Addressing and Call Routing Hardware Lab 4: Implementing Calling Privileges Hardware Lab 5: Implementing Call Coverage Hardware Lab 6: Implementing PSTN Calling Using MGCP Gateways Hardware Lab 7: Implementing PSTN Calling Using H.323 Gateways Hardware Lab 8: Implementing PSTN Calling Using SIP Trunks Through Cisco Unified Border Element Hardware Lab 9: Using Cisco Unified Border Element for URI Dialing Hardware Lab 10: Implementing Annunciators and MOH Hardware Lab 11: Implementing Conference Bridges Hardware Lab 12: Implementing Cisco TelePresence Conductor http://www.trainingetc.com 30

CIPTV2 - Implementing Cisco IP Telephony & Video, Part 2 TE5226_20150604 Implementing Cisco IP Telephony & Video, Part 2 (CIPTV2) v1.0 is a five-day course that prepares the learner for implementing Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. It covers globalized call routing, URI call routing, global dial plan replication based on the ILS, Cisco Unified SRST, mobility features, call admission control,.integration of Cisco VCS and Cisco Unified Communications Manager, and Cisco Mobile Remote Access on Cisco Expressway Series. The primary target audiences for the course are network administrators and engineers and CCNP Collaboration candidates. The secondary audiences are systems engineers. Students should have working knowledge of converged voice, video, and data networks, as well as MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways. Students should also have the ability to configure and operate Cisco routers and switches and the Cisco Unified Communications Manager in a single-site environment. Describe multisite deployment issues and solutions, and describe and configure required dial plan elements Implement call-processing resiliency in remote sites by using Cisco Unified SRST and MGCP fallback Impletment bandwidth management and CAC to prevent oversbuscription of the IP WAN Implement Device Mobility, Cisco Extension Mobility, and Cisco Unified Mobility Implement Cisco VCS Control and Cisco Expressway Series Describe and implement CCD and ILS Module 1: Multisite Deployment Implementation Lesson 1: Identifying Issues in a Multisite Deployment Lesson 2: Identifying Multisite Deployment Solutions Lesson 3: Implementing a +E.164-based Dial Plan for International Multisite Deployments Lesson 4: Implementing a URI-Based Dial Plan for Multisite Deployments Module 2: Centralized Call-Processing Redundancy Implementation Lesson 1: Implementing SRST and MGCP Fallback Module 3: Bandwidth Management and CAC Implementation Lesson 1: Managing Bandwidth Lesson 2: Implementing CAC Module 4: Implementation of Features and Applications for Multisite Deployments Lesson 1: Implementing Device Mobility Lesson 2: Implementing Cisco Extension Mobility Lesson 3: Implementing Cisco Unified Mobility Module 5: Cisco VCS and Cisco Expressway Lesson 1: Describing Cisco VCS and Cisco Expressway Series Deployment Options Lesson 2: Deploying Users and Local Endpoints in Cisco VCS Control Lesson 3: Interconnecting Cisco Unified Communications Manager and Cisco VCS Lesson 4: Implementing Unified Communications Mobile and Remote Access Module 6: GDPR and CCD Lesson 1: Implementing ILS and GDPR Lesson 2: Implementing CCD Labs: Guided Lab 1: Implementing a +E.164-Based Dial Plan for International Multisite Deployments Guided Lab 2: Implementing a URI-Based Dial Plan for Multisite Deployments Hardware Lab 3: Implementing SRST and MGCP Fallback Hardware Lab 4: Implementing Bandwidth Management Hardware Lab 5: Implementing Enhanced Location CAC Hardware Lab 6: Implementing Device Mobility Hardware Lab 7: Implementing Extension Mobility Hardware Lab 8: Implementing Cisco Unified Mobility Hardware Lab 9: Configuring Cisco VCS Control to Register Endpoints Hardware Lab 10: Implementing a Dial Plan in Cisco VCS Control to Interconnect with Cisco Unified Communications Manager Hardware Lab 11: Implementing Mobile and Remote Access via Cisco Expressway http://www.trainingetc.com 31

CCRS 10.5 - Collaboration Update 10.5 3 Days TE5227_20150620 In this 3-day, instructor-led course intended to give administrators and engineers hands-on experience with Cisco collaboration version 10.5 systems including Cisco Unified Communications Manager (CUCM), Cisco Instant Messaging and Presence (IM&P), Cisco Unity Connection (CUC), and Expressway deployed for Mobile and Remote Access. This course is lab-intensive with little lecture, and students must have significant experience with previous versions of CUCM, CUC and Presence (IM&P) to be successful in this course. The course will begin with an overview of the enhancements made to the major components of Cisco s Collaboration Systems since version 8.0. Then students will implement many of the most popular new features in CUCM including streamlined deployment of new devices, enhancements to CUCM dial plan, and major intercluster services. Next students will deploy Unified Messaging with Cisco Unity Connection. Integration of CUCM and IM&P v10.5 and deployment of Jabber 9.7 rounds out the exploration of core Cisco collaboration components. Finally, students will explore and configure Mobile and Remote Access/Expressway allowing devices external to the collaboration network to register to CUCM and gain access to enterprise collaboration services. This class is for engineers and administrators currently using an earlier version of Cisco Unified Communications Manager and need to become familiar with CUCM v10 features. Students should have previous experience with CUCM. Understand the enhancements made to the major components Deploy Unified Messaging with Cisco Unity Connection of Cisco s Collaboration Systems since version 8.0 Integrate CUCM and IM&P v10.5 Implement many of the most popular new features in CUCM Deploy Jabber 9.7 including streamlined deployment of new devices, Configure Mobile and Remote Access/Expressway enhancements to CUCM dial plan, and major intercluster services. Module 1: What s new in Cisco Collaboration (Discussion/Lecture) New features in CUCM 8.6/9.x/10.x New v10.x Collaboration Architecture New capabilities in Unity Connection v9.x/v10.x Overview of Jabber capabilities and architecture in a Cisco CSR v10.x Environment Module 2: Cisco Unified Communications Manager Deployment of devices and users using Universal Device Templates/Universal Line Templates/Feature Group Templates Deployment of devices and users using the Self-Provisioning IVR SIP URI Call Routing Enterprise Alternate Numbers / E.164 Alternate Numbers Implementing EMCC for Intercluster Services Implementing Intercluster Lookup Service (ILS) and Global Dial Plan Replication (GDPR) Implementing Deterministic Codec Selection Implementing Enhanced Locations-Based CAC Implementing Intercluster Locations-Based CAC Additional New Features: Multiple Local Route Groups Native Call Queuing for Hunt Pilots Remote Lock / Remote Wipe (Discussion) Module 3: Cisco Unity Connection Networking of Unity Connection Locations HTTPS Directory Exchange and SMTP Message Exchange Cross-Server Sign-in Deployment of Unified Messaging URI Dialing Support Module 4: Cisco Unified IM and Presence Configuring CUCM and IM&P Integration Server Integration Services and Services Profiles Deployment Deploying Cisco Jabber Cisco Jabber Client Services Framework (CSF) Devices Instant Messaging Voicemail with Cisco Unity Connection Multi-Cluster Deployments Intercluster Peers Presence Federation with External Domains (Discussion Only) Module 5: Mobile Remote Access (MRA) via Expressway MRA/Expressway Architecture MRA Requirements: Certificates, Domains, DNS, Firewalls Dial Plan Configuration in CUCM and MRA/Expressway Enabling Devices for MRA/Expressway Access Labs: Lab 1: Prepare the Lab Environment and Set Server Names to FQDNs Prepare the CUCM Servers for the Lab by Setting Names to FQDNs Remove the Initial Trust List from the Phones Install CIPC on the HQ PC and configure it to be the PSTN phone for your pod Lab 2: Deploying Users and Phones Using Universal Device Templates and Universal Line Templates Configure a Universal Device Template for HQ Phones Creating Directory Numbers, Users and Phones Lab 3: Building Branch Phones using the Self- Provisioning IVR and End Users using LDAP Integration Configure a Universal Device Template, a Universal Line Template and User Profile for BR Phone Setting up the Self-Provisioning IVR Configure LDAP Integration Adding Phones Using the Self-Provisioning IVR Use Quick User/Phone Add to Support a Third-Party SIP Softphone Lab 4: Deploying the Intercluster Lookup Service (ILS) and Global Dial Plan Replication (GDPR) Configure Global Dial Plan Replication Configure the Intercluster Lookup Service Configure SIP Route Patterns for Intercluster Dialing Lab 5: Deploying Intracluster and Intercluster Locations- Based CAC and Deterministic Codec Selection Configuring Regions and Locations for Intracluster CAC with Deterministic Codec Selection Configure Certificate Export, Consolidation and Import Configure EMCC Infrastructure Configure Intercluster Locations-Based CAC Lab 6: Configuring Native Call Queuing for Hunt Pilots Configure Final Forwarding Behavior and Native Call Queuing Configure HQ Phones to Monitor Hunt Queue Status Lab 7: Configuring Multiple Local Route Groups Configure an Additional Local Route Group for Emergency Dialing Lab 8: Networking Unity Connection Locations Perform Pre-Networking Tasks on Your Server including Certificate Signing Configure HTTPS Networking Configure Cross-Cluster Communications and Sign In Lab 9: Deploying Unified Messaging and New Cisco Unity Connection Features Review of Tasks on Microsoft AD/Exchange Server to Enable Unified Messaging Configure Cisco Unity Connection for Unified Messaging Lab 10: Prepare AD and IM&P for Jabber Adding an DNS SRV Record Configure LDAP Synchronization for Other Pods Starting Services on the IM&P Server Lab 11: Configure CUCM and IM&P Integration Configure CUCM for Integration with IM&P Configure IM&P for Integration with CUCM Reboot the IM&P Server Lab 12: Configure CSF Devices, Services and Service Profiles Configure CSF Devices and Associate Users Create Service and Service Profiles for Presence Deployment Assigning Service Profiles to Users Lab 13: Deploying Cisco Jabber Download and Install Cisco Jabber for Jeff Create and Deploy a jabber_config.xml Profile Restart Cisco Jabber with the Jabber-Config.xml File Lab 14: Deploying Expressway for Mobile and Remote Access Set DNS and NTP on Expressway C and E (Demo) Generate and Sign Certificates with a CA (Demo) Configure Expressway with UCM and Unity Connection Servers Whitelist Internal Servers Configure the Traversal Zone Configure Traversal Zone Search Rules Configure the UCM-Expressway Trunk Configure the Neighbor Zone Configure Service Discovery Use Jabber Externally to Access On-Premise Services http://www.trainingetc.com 32

ACCE w/cvp v1.0 - Administering Cisco Unified Contact Center Enterprise for CVP Environments TE5311_20130415 Administering Cisco Unified Contact Center Enterprise for CVP Environments (ACCE-CVP) {formerly called UCCE/ICM w/cvp} is an instructor-led course presented exclusively to system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise v8.x (CCE) product deployed in a CVP environment. This course will give you an understanding of the Unified CCE v8.x from a Day 2 - Add/Move/Change perspective. We will accomplish this by performing basic and advanced UCCE administration and troubleshooting tasks that users will encounter in real world deployments. This course will also prepare students as a prerequisite for the CVPI or DBUCCE-CVP courses, which both assume that the student is already familiar with the basic operation of Unified CCE (ICM). This is not always the case, and this course will serve as a stepping stone for further UCCE educational endeavors. This course is based on CCE version 8.X software, and (together with DBUCCE/CVP) replaces the previously known ICM Bootcamp and UCCE/ICM with CVP courses. If you run an older version of CCE, you will still benefit from this course and its content. If CVP doesn t sound familiar to you, but IP-IVR does, refer to the IP-IVR version of this course - AUCCE. AUCCE and DUCCE are IP-IVR based courses, while ACCE-CVP and DBUCCE-CVP are CVP based courses. The primary audience for this course are support personnel (Partners and Customers) who are responsible for the daily operation of the CCE environment deployed with CVP. The secondary audience for this course are Cisco Unified Communications system channel partners and resellers. environment scripting. Students must have working knowledge of basic networking and components (router, switch, NIC) and working knowledge of Microsoft Windows Server 2003 deployed within an Active Directory. Demonstrate an overall understanding of the Cisco Unified CCE v8.0 system, processes, and its environment. Administer a Cisco Unified CCE v8.0 system as deployed with Unified CVP, including CTI functionality used with Unified Communications Manager. Create routing options using ICM MicroApps for scripting. Create routing options by using the External VXML solution for Module 1: Cisco Unified Contact Center Enterprise Product Overview Presenting Cisco Unified Contact Center Enterprise v8.0 Call Routing Options Components of Cisco Unified Contact Center Enterprise v8.0 Cisco Unified Customer Voice Portal Module 2: Cisco Unified CVP Comprehensive Basic Configuration Examining Cisco Unified CVP Comprehensive Upgrading, Installing, and Configuring Cisco Unified CVP Software Configuring Cisco IOS Gateways for Cisco Unified CVP (SIP and H.323) Configuring Cisco Unified ICM Enterprise for Cisco Unified CVP Creating and Using Cisco Unified CCE v8.0 Variables Module 3: Cisco Unified ICM Enterprise Scripting to Support Unified CVP Introducing Scripting Implementing Cisco Unified ICM Enterprise Scripting Micro-applications Configuring Cisco Unified ICM Enterprise Scripting Using Micro-applications Module 4: CTI (Agent) functionality in the CCE Environment Integrating Cisco Unified Communications Manager v8.0 Agent Desktop Options Enabling Transfers and Reroute on No Answer Adding Multiple Skill Groups Module 5: Cisco Unified CVP VXML Overview Exploring VXML Module 6: Extended CCE Functions Creating Feature Control Sets and Users Module 7: Cisco Unified Intelligence Center Cisco Unified IC Overview Cisco Unified IC Reporting Demonstrate proficiency with regular CTI tasks of adding agents/skill(s)/phones to the UCCE environment. Create contingencies within scripting via ICM Admin Scripts. Demonstrate proficiency with various utilities within the UCCE solution for troubleshooting and support of the environment. Understand the CUIC component architecture of UCCE Reporting Lab Outline Lab 1-1: Checking Out the Dial Plan Lab 1-2: Exploring Your Voice Gateway (Router) Lab 1-3: Exploring ICM and CVP Servers Lab 2-1A: Installing and Configuring Cisco Unified CVP Lab 2-1B Installing an Administrative Client (CAW) and VRU PG Lab 2-2: Configuring Cisco IOS Software for Cisco Unified CVP Lab 2-3: Configuring Cisco Unified ICM Enterprise Components for Cisco Unified CVP Lab 2-4: Preparing a Simple Script Lab 2-5: Using Tools to Observe your Script Lab 3-1: Creating Cisco Unified ICM Enterprise Scripting for Cisco Unified CVP Lab 3-2: Configuring Calls Using SIP with Proxy Lab 3-3: Configuring Direct Calls into Cisco Unified CVP Lab 3-4: Configuring Subsequent Transfers via Cisco Unified ICM Enterprise DN Plan Lab 4-1: Installing Cisco Unified Call Studio Lab 4-2: Creating and Deploying a Cisco Unified Call Studio Project Lab 4-3: Integrating VXML Applications with Cisco Unified ICM Enterprise Lab 4-4: Implementing Administrative Scripts Lab 4-5: Implementing ASR/TTS (Optional) Lab 5-1: Backing Up the Reporting Server Lab 6-1: Troubleshooting Cisco Unified CVP http://www.trainingetc.com 33

ACCXSL v9.0 - Advanced Contact Center Express Scripting Labs TE5314_20130708 Advanced Contact Center Express Scripting Labs v9.0 (ACCXSL) is a 5-day instructor-led, labintensive course intended for experienced Unified Contact Center Express (CCX) administrators who need in-depth knowledge advanced scripting techniques using complex script steps to resolve sophisticated contact center requirements. This course addresses the steps in the Script Editor pallet as well as scripting techniques involving databases, HTTP, XML, VXML, Java Objects, and Desktop Administration. This course is intended to be a follow-on course to UCCXD v4.0 or UCCX 5.0, and completely replaces the outdated Unified Contact Center Advanced v1.0 class. ACCXSL introduces updated best practices, sophisticated steps, and modern concepts for deploying advanced contact center applications and techniques. The class utilizes Cisco Unified Contact Center Express 9.0 and highlights new application features and services. This course is intended for Experience Unified CCX engineers and administrators charged with building applications as well as anyone who has attended UCCXD v4.0 or UCCX 5.0 who requires more handson training on advanced features and troubleshooting. Students attending this course should have UCCXD v4.0 or UCCX 5.0 training or equivalent knowledge. Students should also have some additional UCCX field experience. Describe the Unified CCX product architecture, components, call flow, and general administration techniques Describe and apply new Unified CCX v9.0 features Install and use the CCX Script Editor to create and debug scripts Provision and test CCX script applications Create application development tools for recording prompts, emergency prompts Create administrative tools to open and close contact centers Create useful subflow scripts to determine if today is a holiday Create a fully-functional help desk application using best practices Display important enterprise data on the Cisco Agent Desktop Creatively use the Cisco Desktop Administrator and the Cisco Desktop Workflow Administrator Create and deploy subflow scripts to announce estimated wait times, position in queue Invoke exception handling when a script throws an error Implement overflow routing techniques Manipulate and speak dates, times, and data Deploy and manipulate languages within script applications Module 1: Unified CCX Product Overview Lab 1: Provisioning Your First Application Lab 1-2: Using the Script Editor Lab 1-3: Create a Basic Contact Center Application Module 2: CCX Application Development Tools Lab 2-1: Recording Prompts Lab 2-2: Add Emergency/Status Recordings Lab 2-3: Create Holiday Subflow Scripts Lab 2-4: Create Default Scripts Lab 2-5: Manipulate and Speak Data Lab 2-6: Manipulate Dates and Time Lab 2-7: Create Open/Closed State Scripts Lab 2-8: Manipulate Languages Module 3: Help Desk Labs Lab 3-1: Create a Help Desk Script Lab 3-2: Implement Best Contact Center Practices Lab 3-3: Implement Expected Wait Time Techniques Lab 3-4: Implement Position in Queue Techniques Lab 3-5: Implement Overflow Routing Techniques Module 4: Displaying Enterprise Data in CAD Lab 4-1: Display Enterprise Data in CAD Module 5: Caller Callback Techniques Lab 5-1: Implement Caller Callback - When Contact Center is Less Busy Lab 5-2: Implement Scheduled Caller Callbacks Lab 5-3: Implementing Web-Originated Callbacks Module 6: Premium Applications Lab 6-1: Using ASR/TTS in Applications Lab 6-2: Implement XML Techniques Lab 6-3: Implement Java Objects Module 7: Example Optional Advanced Techniques Lab 7-1: Implement Whisper Techniques Lab 7-2: Implement Horoscope Application Create and deploy multiple caller callback techniques Descript XML technology as it is deployed in a contact center http://www.trainingetc.com 34

AUCCE 1 v10 - Administering Unified Contact Center Enterprise with CVP Part 1 TE5305_141120 AUCCE Part 1 course gives the learner an understanding of the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution. This course also serves as a good stepping-stone for the corresponding Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) course, and should be considered as a prerequisite before taking Part 2. This course is also a good companion course to the DUCCE course, which covers more detail on the installation/maintenance of the UCCE solution. The overall goal of this course is to build an effective administrator of the solution by exposing the technical requirements of the solution and utilizing the solution tools for effective operation. The learner will be exposed to CCE (ICM) and VXML scripting in this course to ensure basic competence with the solution. For advanced scripting topics, refer to the AUCCE Part 2 or the CVPD course. The primary audience for this course are Cisco Unified Communications system channel partners and resellers responsible for the Sales, Implementation or Support of a UCCE solution and Day 1 and Day 2 support personnel responsible for the daily add/move/change of the UCCE environment. The secondary audience for this course managers, team-leads, business liaison personnel or anyone who needs to be remotely involved in the UCCE solution and have a better overall understanding of its function. Basic knowledge of networking (Windows A/D, SQL) and components (servers, routers, switch) is helpful but not required. Working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys is required. Working knowledge of Unified Communications Manager and Voice Gateways would be really helpful. Students should also have a basic understanding of contact center operations. Demonstrate an overall understanding of the Cisco Unified CCE v10.x solution from a component functional level. Demonstrate basic proficiency with add/move/change of the ACD/PBX (agent/skill) environment of UCCE. Demonstrate basic proficiency with add/move/change of the IVR (prompt/collect/queue) environment of UCCE including both MicroApp and VXML solution scripting (ICM Scripting and Call Studio scripting). Configure a Supervisor to enable CUIC Reporting functionality including running stock reports and creating dashboards. Module 1: Cisco Unified Contact Center Enterprise v10 Foundations Lesson 1: Introducing UCCE Lesson 2: Unified CCE Architecture and Components Lesson 3: UCCE Terms, Routing and Additional Components Lesson 4: Accessing UCCE Tools Module 2: UCCE Configuration and Scripting Lesson 1: Configuration Manager Lesson 2: ICM Script Editor Overview Lesson 3: Scripting for CVP Module 3: CCE Inbound Agent Considerations Lesson 1: CTI Options Overview Lesson 2: Configure ICM for Agent Functionality Lesson 3: Configure UCM for Agent Functionality Lesson 4: Scripting ICM for Agent Functionality Module 4: Unified CCE IVR/VRU Functionality Lesson 1: Basic IVR Scripting with MicroApps Lesson 2: ICM MicroApps Lesson 3: ICM Scripting Using MicroApps Module 5: Additional UCCE Considerations Lesson 1: ICM Considerations for Reporting and Monitoring Lesson 2: Precision Routing Lesson 3: RONA Module 6: External VXML Implementation Lesson 1: Basic VXML Functionality Lesson 2: Installing and Configuring VXML Module 7: Cisco Unified Intelligence Center (CUIC) Reporting Lesson 1: CUIC Overview Lesson 2: CUIC Reporting Lab Outline: Lab 1-1: Check out the Lab Environment Lab 1-2: Explore Voice Gateway Lab 1-3: Explore CVP and ICM Servers Lab 2-1: Tools and Utilities for Administering ICM Dialed Numbers and Call Types Lab 2-2: Prepare a simple Label Script Lab 2-3: Using ICM Tools for ICM Scripts Lab 3-1: Configure ICM for Agent Functionality Lab 3-2: Configure UCM for Agent Functionality Lab 3-3: Install Agent/Supervisor Desktop and test login Lab 3-4: Basic Skill Group functionality in an ICM Script Lab 4-1: Media Files and Variables in ICM Scripts Lab 4-2: Basic IVR Scripting with MicroApps Lab 5-1: Configuring CCE for Monitoring and Reporting Lab 5-2: Configuring and using Precision Queues Lab 5-3: RONA Lab 5-4: Implement Administrative Scripts Lab 5-5: Configure Calls Using SIP with Proxy Lab 5-6: CTI Route Points for UCCE Calls and Transfers Lab 5-7: CCMP Lab 6-1: VXML Server Configuration and Call Studio Installation Lab 6-2: Create and Deploy a Cisco Unified Call Studio Project Lab 6-3: Integrate VXML Applications with ICM Script Lab 7-1: More CUIC Reports, including a Dashboard of our favorite reports http://www.trainingetc.com 35

AUCCE 2 v10 - Administering Unified Contact Center Enterprise with CVP Part 2 TE5318_20141120 Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is an Advanced 5 day instructor-led course for system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The AUCCE Part 1 course or equivalent prior experience is a prerequisite for attending this course. This course is also a good companion course to the DUCCE course which covers more detail on the installation/maintenance of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality. Do Not take this course if you are new to CCE, you will not have a good time. If you are already working with CCE, or if you ve taken the Part 1 course, you ll love this course! environment The primary audience for this course are Cisco Unified Communications system channel partners and resellers, and support personnel responsible advanced administration and support of the UCCE Attendance of AUCCE Part 1 or equivalent real world experience is a requirement to attend this course. DO NOT take this course if you are new to UCCE, you will be wasting your time and time of those around you in class! You need some experience with UCCE before attending this course!! If you cannot spell UCCE, this course is not for you! If you don t know what ICM object binds a Dialed Number to a Script, you need to take the Part 1 course, not this one! If you don t know the 2 main uses for Call Types, you should not take this course!! Obviously, this means you need some prerequisite knowledge before attending this course. Working knowledge of Unified Communications Manager and Voice Gateways would be really helpful. Take the VFCC course, by example! Demonstrate advanced proficiency with add/move/change of the ACD/PBX (agent/skill) environment of UCCE. Demonstrate advanced proficiency with add/move/change of the IVR (prompt/collect) environment of UCCE including both MicroApp and VXML solution scripting (ICM Scripting and Call Studio scripting). Demonstrate effective use of system tools to track and troubleshoot a call within a call flow. Module 1: Cisco Unified Contact Center Enterprise v10 Foundations Lesson 1: Introducing UCCE Lesson 2: Unified CCE Architecture and Components Lesson 3: UCCE Terms, Routing and Additional Components Lesson 4: Accessing UCCE Tools Module 2: CCE Configuration and Scripting Review Lesson 1: Configuration Manager and Script Editor Review Lesson 2: CTI Review Lesson 3: Agent Skill Review Lesson 4: Microapps and Media File Review Lesson 5: Precision Routing Review Lesson 6: Transfers and RONA Review Lesson 7: Mobile Agents Module 3: Implementing Business Rules Lesson 1: Advanced Scripting and Routing Lesson 2: ICM Scripting Variables, Expressions, Formulae and Functions Lesson 3: Creating and Admin Script for Time of Day Routing Lesson 4: Creating Feature Control Sets and Users Module 4: CCE VXML Solution Lesson 1: Basic VXML Functionality Lesson 2: Installing and Configuring VXML solution Lesson 3: Basic VXML - SQL Database Lookup Lesson 4: Exploring Courtesy Callback Lesson 5: Agent Greeting Module 5: CCE Outbound Lesson 1: Introduction to Outbound Option Lesson 2: Configuring Outbound Option for Agent and IVR Campaigns Module 6: CCE Support considerations Lesson 1: Supporting UCCE Lesson 2: Diagnostic Framework Suite Lesson 3: UCCE Support Lesson 4: Tracking an Agent call through the Database Lab Outline Lab 1-1: Check out the Lab Environment Lab 1-2: Explore Voice Gateway Lab 1-3: Explore CVP and ICM Servers Lab 2-1: Administering ICM Dialed Numbers and Call Types Lab 2-2: Media Files and Variables in ICM Scripting Lab 2-3: Basic IVR Scripting with MicroApps Lab 2-4: Configure ICM for basic Agent and Skill Group Functionality Lab 2-5: Configure UCM for Agent Functionality Lab 2-6: Install CTIOS Agent Desktop(Optional) Lab 2-7: Scripting for Skill Groups and Queuing Lab 2-8: Configuring Precision Routing Lab 2-9: RONA Lab 2-10: CTI Route Point Initiated Calls Lab 2-11: Agent initiated transfers into UCCE using the ICM Dialed Number Plan Lab 2-12: Configure Calls using SIP with Proxy Lab 3-1: Administrative Scripting Lab 3-2: Feature Control Sets and Users Lab 4-1: VXML Server Configuration and Call Studio Installation Lab 4-2: Create and Deploy a Basic Call Studio Project Lab 4-3: Integrate VXML Applications with ICM Script Lab 4-4: SQL DB Lookup Functionality for VXML Lab 4-5: Courtesy Callback Lab 4-6: Agent Greeting Lab 5-1: Configure SIP Outbound Dialer Basic Agent Campaign Lab 5-2: Challenge Lab: Build IVR campaign Lab 6-1: Using Troubleshooting Tools Lab 6-2: Track a call thru RCD and TCD Lab 6-3: Instructor generated Break/Fix lab. http://www.trainingetc.com 36

CUICAU v1.1 - Cisco Unified Intelligence Center for Advanced Users 4 Days TE5308_20130212 The Cisco Unified Intelligence Center for Advanced Users v1.1 (CUICAU v1.1) course is a four-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-toend reporting solution, designed to simplify the task of creating and modifying reports. It also can manage disparate data sources and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families. The primary audience for this course is Cisco customers, Cisco technology partners, and Cisco employees. A working knowledge of Cisco Unified Contact Center Enterprise as well as a working knowledge of contact center operations is suggested before attending this class. Provide a comprehensive overview of Cisco Unified Intelligence Center Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports Provide a detailed description and labs of how to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e. creating thresholds, show/hide columns, charts and more) Provide a detailed description and labs of how to create custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) as well as new data sources. Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution Module 1: Cisco Unified Intelligence Center Overview Introducing Cisco Unified Intelligence Center Cisco Unified Intelligence Center Primary Goal Cisco Unified Intelligence Center Deployment Models High-Level Architecture Personalizing Reports Operation, Administration, Maintenance, Provisioning Using Cisco Unified Intelligence Center Working with Stock Reports Dashboards Module 2: Cisco Unified Intelligence Center Administration and Security Managing Users and Security in Cisco Unified Intelligence Center Security Model: Authentication User Security Predefined Cisco Unified Intelligence Center Objects Permissions for Objects Adding a User Adding a User Group Log In the New Users Security Use Cases Best Practices for User Security Module 3: Cisco Unified Intelligence Center Reports Running Cisco Unified Intelligence Center Reports Real-Time vs. Historical Reports Stock Reporting Templates: Unified CCE Review: Cisco Unified Intelligence Center Deployed with Unified CCE Set Up Unified CCE as a Data Source Run a Unified CCE Stock Report Available Stock Reports: Unified CVP Review: Cisco Unified Intelligence Center Deployed with Cisco Unified CVP Unified CVP Stock Report output Using Permalinks What Is a Permalink? Report Permalinks Dashboard Permalinks Modifying Cisco Unified Intelligence Center Stock Reports How Reports Can Be Modified Creating a Copy of a Stock Report Modifying the New Report Module 4: Cisco Unified Intelligence Center Custom Reporting Creating a New Cisco Unified Intelligence Center Report Knowing Your Data Source Reporting in a Multichannel Environment Creating a New Report Creating a Dashboard Module 5: Cisco Unified Intelligence Center Installation, Administration, and Security Installing Cisco Unified Intelligence Center Before You Install Cisco Unified Intelligence Center Installation Process Logging Into Cisco Unified Intelligence Center Applying the License File Define a New Member Node Understanding Cisco Unified Intelligence Center Administration Administration User Management Managing Devices Control Center Report Scheduler Email Settings Cisco Unified CCE User Integration Using Value Lists and Collections What Are Value Lists and Collections? Associate a Value List with a Report: Database Query Cisco Unified Intelligence Center Query Types Associate a Value List with a Report: Anonymous Block or Stored Procedure Create a Collection Collection Types Management and Security Module 6: Cisco Unified Intelligence Center Custom Reporting Understanding Cisco Unified CCE Key Concepts WebView vs. Unified Intelligence Center Characteristics of Unified CCE Data Why Report Data Can Differ Importance of Configuration and Scripting Using Report Definitions Report Definitions and Reports Create a Report Definition Create a Report Definition and Report Creating New Data Sources Call Detail Record Searches Call detail records Importing a report Exporting a report Lab Outline Lab 2-1: Managing Users and Security in Cisco Unified Intelligence Center Lab 3-1: Running a Stock Report Lab 3-3: Creating Permalinks Lab 3-4: Modifying a Stock Report Lab 4-1: Creating a New Report Lab 5-1: Verifying Installation of the Unified Intelligence Center Controller and Navigating OAMP Lab 5-3: Creating Value Lists and Collections Lab 6-2: Creating a Simple Report Definition and a custom report Lab 6-3: Searching Call Detail Records http://www.trainingetc.com 37

CUICEU v1.1 - Cisco Unified Intelligence Center for End Users 2 Days TE5310_20130212 The Cisco Unified Intelligence Center for End Users v1.1 (CUICEU v1.1) course is a two-day instructorled training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating and modifying reports easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families. This course is for Cisco technical customers, Cisco technology partners, and Cisco employees. There are no prerequisites for this course. Provide a comprehensive overview of Cisco Unified Intelligence Center Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports Provide a detailed description and labs of how to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e. creating thresholds, show/hide columns, charts and more) Module 1: Cisco Unified Intelligence Center Overview Introducing Cisco Unified Intelligence Center Cisco Unified Intelligence Center Primary Goal Cisco Unified Intelligence Center Deployment Models High-Level Architecture Personalizing Reports Operation, Administration, Maintenance, Provisioning Using Cisco Unified Intelligence Center Working with Stock Reports Dashboards Module 2: Cisco Unified Intelligence Center Administration and Security Managing Users and Security in Cisco Unified Intelligence Center Security Model: Authentication User Security Predefined Cisco Unified Intelligence Center Objects Permissions for Objects Adding a User Adding a User Group Log In the New Users Security Use Cases Best Practices for User Security Module 3: Cisco Unified Intelligence Center Reports Running Cisco Unified Intelligence Center Reports Real-Time vs. Historical Reports Stock Reporting Templates: Unified CCE Review: Cisco Unified Intelligence Center Deployed with Unified CCE Set Up Unified CCE as a Data Source Run a Unified CCE Stock Report Available Stock Reports: Unified CVP Review: Cisco Unified Intelligence Center Deployed with Cisco Unified CVP Unified CVP Stock Report output Using Permalinks What Is a Permalink? Report Permalinks Dashboard Permalinks Modifying Cisco Unified Intelligence Center Stock Reports How Reports Can Be Modified Creating a Copy of a Stock Report Modifying the New Report Module 4: Cisco Unified Intelligence Center Custom Reporting Creating a New Cisco Unified Intelligence Center Report Knowing Your Data Source Reporting in a Multichannel Environment Creating a New Report Creating a Dashboard Lab Outline Lab 2-1: Managing Users and Security in Cisco Unified Intelligence Center Lab 3-1: Running a Stock Report Lab 3-3: Creating Permalinks Lab 3-4: Modifying a Stock Report Lab 4-1: Creating a New Report http://www.trainingetc.com 38

DBUCCE-CVP - Deploying and Building Cisco Unified Contact Center Enterprise Software for CVP Environments TE5316_20130715 Deploying and Building Cisco Unified Contact Center Enterprise for CVP Environments (DBUCCE- CVP) is an instructor-led course presented to system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise v8.0 (CCE) product deployed in a CVP environment. This course will give you an understanding of the Unified CCE v8.0 deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting. We will accomplish this by installing the Unified CCE v8.0 software, building a fully functional CCE with CVP solution, and introducing Unified CCE v8.0 troubleshooting tools. This course will prepare students to be more effective in a follow on CVPI or AUCCE-CVP course, which require that the learner be familiar with the basic operation of Unified CCE (ICM). The primary audience for this course is Cisco Unified Communications system channel partners and resellers as well as system engineers. The secondary audience for this course is customers deploying and maintaining Cisco Unified Contact Center Enterprise products. Before attending this course, students must have working knowledge of basic networking and components (router, switch, NIC). Students should also have working knowledge of Microsoft Windows Server 2003 deployed within an Active Directory environment. Demonstrate an overall understanding of the Cisco Unified CCE v8.0 system, processes, and its environment Install and configure a Cisco Unified CCE v8.0 system as deployed with Unified CVP, including CTI functionality used with Unified Communications Manager Create routing options using an external SQL database and/or an Application Gateway Install and configure Cisco Outbound Option using a SIP Dialer Module 1: Cisco Unified Contact Center Enterprise for CVP v8.0 Overview Module 2: Cisco Unified Contact Center Enterprise v8.0 Component Architecture Module 3: Installing Cisco Unified Contact Center Enterprise v8.0 Module 4: Database and Application Driven Routing Options Module 5: Installing Cisco Outbound Option Module 6: Reporting and Maintenance Tools Utilize the Legacy CLI set of utilities within the ICM environment for support and troubleshooting UCCE Utilize the Diagnostic Framework suite of utilities (Analysis Manager, Diagnostic Portico, CLI) within the UCCE environment for support and troubleshooting of UCCE Understand the CUIC component architecture of UCCE Reporting http://www.trainingetc.com 39

DUCCE v10.0 - Deploying Unified Contact Center Enterprise with CVP TE5306_141007 Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course intended for system engineers and customers who will be involved with day-to-day maintenance and installation of the Cisco Unified Contact Center Enterprise v10.0 (CCE) product deployed in a CVP comprehensive environment. This course gives the learner an understanding of the Unified CCE v10.0 deployment capabilities, processes, fault tolerance, installation, and troubleshooting tools for inbound and outbound Contact Center functionality. This will be accomplished by installing and configuring the Unified CCE v10.0 software and introducing Unified CCE v10.0 troubleshooting tools. DUCCE is intended for those installing the solution, or who may be responsible for Level 3 support of the solution. This course also serves as a good stepping-stone for AUCCE Part 1 and AUCCE Part 2, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only, not become scripting experts. The primary audience for this course is Cisco Unified Communications system channel partners and resellers as well as system engineers. The secondary audience for this course is customers deploying and maintaining Cisco Unified Contact Center Enterprise products. Before attending this course, students should have working knowledge of basic networking and components (router, switch, NIC), working knowledge of Microsoft Windows Server deployed within an Active Directory environment, and working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys. Demonstrate an overall understanding of the Cisco Unified CCE Utilize the Legacy Command Line Utilities within the ICM v10.x solution, processes, and its environment. environment for support and troubleshooting UCCE. Install and configure a Cisco Unified CCE v10.x solution as Utilize the Diagnostic Framework suite of utilities (Analysis deployed with Unified CVP, including CTI functionality used with Manager, Diagnostic Portico, CLI) within the UCCE environment Unified Communications Manager. for support and troubleshooting of UCCE. Install and configure Cisco Outbound Option using a SIP Dialer. Demonstrate proficiency with various utilities within the UCCE solution for troubleshooting and support of the environment. Module 1: Cisco Unified Contact Center Enterprise v10 Foundations Introducing UCCE Unified CCE Architecture and Components UCCE Terms, Routing and Additional Components Accessing UCCE Tools Module 2: Preparing UCCE for Basic IVR Scripting UCCE Call Flows and Protocols Using Domain Manager Introducing the Unified CCE Main Installer Central Controller Installation Installing Admin Data Servers and Clients Configuring ICM for CVP Configuring CVP for UCCE UCCE Voice Gateway Internetworking Considerations Basic IVR Scripting with Microapps Module 3: Preparing UCCE for Basic Agent Functionality Configure UCM to Support UCCE Installing UCCE CTI Software UCCE Configuration and Scripting for Additional Agent and IVR Functionality Enabling Transfers and RONA Module 4: Installing CCE VXML Solution Basic VXML Functionality Installing and Configuring VXML Solution Exploring Courtesy Callback Module 5: Installing CCE Outbound Introduction to Outbound Option Outbound Option Installation and Configuration Configuring Outbound Option for Agent and IVR Campaigns Module 6: Supporting CCE ICM Processes Diagnostic Framework Suite UCCE Support Service Assurance Lab Outline Lab 1-1: Check out the Lab Environment Lab 1-2: Explore Voice Gateway Lab 1-3: Explore CVP and ICM Servers Lab 2-1: Install the ICM Main Installer Lab 2-2: Install ICM Central Controller and Admin Data Server/HDS Lab 2-3: Configure/Install PG for CVP and UCM Lab 2-4: Install, Configure and License CVP Components Lab 2-5: Configure IOS Voice Gateway for CVP Lab 2-6: Configure ICM for CVP Scripting Lab 2-7: Prepare a simple CVP Test Script Lab 2-8: Use ICM Tools to Observe Script Progress Lab 3-1: ICM Scripting with MicroApps Lab 3-2: Configure ICM for Basic Agent Functionality Lab 3-3: Install CTI Components Lab 3-4: CTI Route Point Initiated Calls Lab 3-5: Configure Calls Using SIP with Proxy Lab 4-1: Configure Courtesy Callback (CCB) Lab 5-1: Install and Configure Cisco Outbound Option - SIP Lab 6-1: Using Troubleshooting Tools Lab 6-2: Instructor Break/Fix Lab http://www.trainingetc.com 40

DUIC v10 - Deploying Cisco Unified Intelligence Center 3 Days TE5313_20150314 Deploying Cisco Unified Intelligence Center Plus (DUIC+) is an Implementation and Administration course focusing on the CUIC reporting solution for Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Customer Voice Portal (CVP) environments. CUIC is a comprehensive, end-to-end UCCE/PCCE reporting solution, designed to make the task of creating reports and managing disparate data sources, easier on the customer. Although CUIC is also used in the UCCX environment, this course focuses on UCCE and PCCE environments only. The course for CUIC combines the Cisco DUIC course with our own 100+ page Addendum of CUIC Goodness as reference material you will use and take home with you. Most of your time will be spent working in the lab environment which includes a live functional UCCE/CVP environment deployed with CUIC as the reporting solution. During this 3 day class, we ll keep you busy wearing multiple hats including architect, administrator, supervisor, agent and report customization specialist. Don t discount the need to know some of these roles, regardless of your role! The true way to make you better at your job is to broaden your horizon of knowledge, and knowing how all of these roles interact will ensure your success with the product. 1) Architecture. Here we ll spend a bit of time discussing the big picture of how CUIC fits into your environment - which components of UCCE/PCCE communicate with CUIC and why you care. Product licensing and deployment models are major topics in this lesson. Also relevant is how your scripting decisions will affect reporting. Many a customer has been surprised in this section to learn that they have more than 1 CUIC server in their environment. 2) Database Integration. CUIC integrates with CCE (ICM) data sources, and can also be configured to integrate with other data sources, most typically CVP. This may already be obvious to you, but what you may not know if the myriad other settings and configuration options which may affect reporting events from the Gateway all the way thru ICM. Knowing practical tools and methods to find database schema information is a key topic in this section. 3) Security. We ll convince you that it s wise to spend some time up front understanding user/group/role permissions and security before you start importing and customizing reports. We ll assume you want a flexible reporting solution to meet each customer s independent needs without maintaining an administrative security nightmare as a foundation for this lesson. 4) Importing reports. By default, CUIC comes with very few reports - even the stock reports are imported. You ll need to know where to go to download new/updated reports for your environment. You ll also want to know how to easily import these reports into your solution. This topic will also serve as the beginning of your light bulb illumination regarding Report Definitions, Value Lists and Collections. 5) Active Directory Integration. Now that you ve got your datasources configured, your reports imported, and your security figured out, it s time for some Active Directory integration. If you follow our guidelines, you can now allow the automagic replication of your Supervisors into CUIC from Active Directory. If done right, this allows your supervisors to log on to CUIC with a standard ability to run reports and create dashboards, all without any replication of these users on your part with CUIC. We ll show you other tricks to get your other administrative users added to CUIC. 6) Customizing reports. Regardless of how cool you made the report, someone will want to adjust its appearance to their own liking. Knowing you cannot modify the stock reports, you ll use your security knowledge to create a report repository where the right people will have an ability to customize their report. If you ve ever wanted to create a default view of a report, a new report view (grid, chart, gauge), adjust a report column name or format, set a threshold or understand what a permalink is, you ll want to know how to customize a report. In this topic we ll continue the understanding of Value Lists and Collections, but not be done. This topic will usually promote a need to understand Report Definitions. 7) Customizing Report Definitions. This area distinguishes the standard from the premium licensed customer, and is an area of extreme power. This topic is where most other topics come together as one unit. This topic includes query types, fields, parameters, drilldowns and footers. We ll also fully illuminate your Value List and Collection light bulb in this lesson. We ll also teach you a neat trick useful for decoupling/recoupling your custom report from/with this new report definition. This is also the only part of the course which will test your SQL knowledge, or lack thereof. 8) Other. A better name than junk-drawer, this subject includes other useful yet easily consumable topics such as Dashboards, Scheduling Reports, Exporting report data, permalinks, pop-outs... This course is intended for anyone who desires an understanding of the CUIC reporting solution for a Unified CCE environment. To fully benefit from this course, students should have familiarity with the UCCE or PCCE environment, or have at least heard of it. Working knowledge of Contact Center operations is desirable, and working knowledge of SQL commands is desirable, but not required. Working knowledge of Windows and the simultaneous use of the Alt and Tab key is helpful. Define how CUIC is implemented as a reporting solution in a UCCE/PCCE/CVP environment. Define the various interfaces to CUIC and their relevant use. Define CUIC standard data sources (CCE, CVP) as well as how to configure a custom data source. Demonstrate proficiency with regard to the security of users/groups/roles/permissions within CUIC. Demonstrate how to obtain and import reports into CUIC. http://www.trainingetc.com 41

DUIC v10 - Deploying Cisco Unified Intelligence Center 3 Days TE5313_20150314 Define other UCCE configuration settings which affect the output of data as seen from CUIC. Demonstrate how to install, administer, and provide user/group security for the CUIC solution. Define the role of Active Directory integration as it relates to CUIC Users, Supervisors and Teams. Demonstrate proficiency of use with regard navigation and use of the CUIC Reporting Solution for the creation of reports. Demonstrate proficiency with creating custom Reports Demonstrate proficiency with creating custom Report Definitions. Describe the benefit and use of various CUIC features including Dashboards, Value Lists, Collections, pop-outs and perma-links, just to name a few. Architecture Overview How CUIC fits into the UCCE/PCCE environment CCE Call Flow and CUIC Data Sources overview Real-Time and Historical Reporting Concepts Stock vs. Custom Reports Concepts CUIC Sizing Considerations Member Nodes Licensing and Feature Sets Compatibility issues Deployment Models CUIC Installation Overview CUIC Administrative Interface(s) Overview Report Definitions and Report Overview Value Lists and Collections Overview User Lists, User Groups and Security Overview UCCE Configuration Requirements to Support CUIC CCE Admin Data Server Requirements for CUIC CCE Configuration to support CUIC Setting up SQL Account(s) for CUIC integration CVP Requirements for CUIC CVP Reporting User for CUIC Integration dbaccess Database tool for CVP CVP VXML Server configuration for CUIC Integration CVP Reporting Server configuration for CUIC CVP Gateway Configuration for CUIC Reporting CUIC Initial Configuration for CCE (ICM) Integration Initial Login as Super User Applying License File Configuring UCCE Real-Time Data Source Configuring UCCE Historical Data Source Import Stock CCE Reports CUIC A/D Integration and Synchronization Observe Stock Reports, Definitions, Value Lists, Collections Login as Supervisor and run stock report, create Dashboard CUIC Initial Configuration for CVP Integration CVP Data Source(s) Configuration Importing Reporting Template(s) for CVP Observe CVP items populated in CUIC for CVP Reports ICM Reporting requirements for CUIC with CVP CVP Reporting Configuration via Ops Console VXML Server Configuration for Reporting Ingress/VXML Gateway reporting requirements CUIC Administration CUIC OS Administration Admin User Drawer Device Management Drawer Control Center Drawer Cluster Configuration Drawer Network Management Drawer Tools Drawer Managing Users and Security in CUIC Security Review User List Page Rights of Supervisors Imported into CUIC Rights of A/D users (non-supervisors) in CUIC User Groups Page User Roles and Permissions Administering Custom User Groups Local Users Running Unified Intelligence Center Reports Real-time vs. Historical Reports and Data Source Review Report Definitions vs. Reports Running a Stock UCCE Report Running an Imported Stock/Custom CVP Report Copying a Stock Report and Definition for Customizing A closer look at the elements of a Report Definition SQL query, Anonymous Block and Stored Procedure queries Report Views modifying how data is displayed via Charts, Gauges and Grids Formatting Reports Applying Report Field Thresholds Applying Default Filters and Value Lists Report Drilldowns Reporting Perma-Links and Pop-Outs Exporting Reports Scheduling Reports Creating Dashboards with Reports, Widgets and Notes Key Concepts Webview vs. Unified Intelligence Center implications Characteristics of Unified CCE Data know your data! Understanding SQL statements in a Report Reporting in a Multichannel Environment Why Report Data Can Differ Configuration and Scripting implications for Reporting ICM and CVP Database Schema Help Importing Custom reports from developer.cisco.com Creating A New Cisco Unified Intelligence Center Report Create a new Data Source for RCD/TCD lookup Create a new Report Definition for RCD/TCD Modify fields in Report Definition to allow Drilldowns to Call Type and Routing Client reports Create Custom RCD/TCD report Modify report View to allow Thresholds Run report and show effectiveness in a Support/Troubleshooting environment http://www.trainingetc.com 42

VFCC - Voice Foundations for Cisco Collaboration TE5317_20131003 VFCC combines elements from standard Cisco courses including CVOICE, CIPT, ICOMM and an introduction to Contact Center courses. The focus of this particular course is implementation of the Dial Plan across the Voice Gateway and CUCM environment. Heavy emphasis will be placed on Call Routing within the UC environment. Little time will be spent on features of the telephony environment (for these topics consider attending CIPT1, CIPT2 or ACUCM). As an example, discussion and implementation of Gatekeepers and SIP Proxy servers are a part of VFCC, changing speed dials for your users is not (we ll assume you can figure that out on your own). This course is a lab intensive course with lots of hands-on time spent working on the equipment; our goal is to make you a better administrator by making you a better engineer. The first day of this course will begin with a generic discussion of telephony concepts (PBX s, ACD s, IVR s, DS0 s, T-1, T-3, etc.) and will incorporate an overview of the basic components used in the Cisco Enterprise and Express Contact Center environments to facilitate this discussion. The next several days will be spent configuring the basic infrastructure of a telephony environment including Voice Gateways, SIP Proxy Servers, H.323 Gatekeepers, and Unified Communications Manager. By mid-week, students will have basic Inbound/Outbound dialing functionality configured for back-office users. The final days of this course will cover additional Dial-Plan related items including: Number translation (Translation Rules, Patterns), Telephony Class of Service (CSS/Partitions), and consideration of QOS and CAC. Along the way, we ll install and use some of the support utilities used within the environment including the Dialed Number Analyzer (DNA) and the Real-Time Monitoring Tool (RTMT). By the end of this one-week class, the student will be better prepared to support the basic telephony environment used in most collaboration environments. VFCC is also an excellent pre-requisite to attending an advanced Contact Center Course (UCCXD, DUCCE, DBUCCE-CVP, AUCCE, and ACCE-CVP. etc.). Students will be better prepared for advanced courses by taking VFCC and will learn more during their time in the advanced Contact Center courses if they first attend a VFCC course or have equivalent experience. This course will address the fundamentals of the Cisco Voice infrastructure including: Voice Gateways, Cisco Unified Communications Manager (CUCM) as well as the Call Signaling protocols and components used between these components (TDM, SIP, H.323, MGCP). The components and protocols discussed in this course are common to both the Contact Center Express and Enterprise environments. The goal of this course is to focus on the myriad of Trunk and Line side connections which will be used in the Contact Center environment - Express or Enterprise. This course is intended for anyone supporting the dial-plan across any of the basic telephony components of the Cisco Collaboration environments including Voice Gateways, SIP Proxy, Gatekeeper and Unified Communications Manager. It is intended for engineers who are new to Voice, but not new to Data; not new to Voice, but new to Cisco Voice; or who need a fundamental knowledge of basic Cisco Voice architecture solutions used in a Unified Communications environment, including anyone who will be working with Contact Center Express or Enterprise. To fully benefit from this course, students should have a working data and/or voice background. In this course, the assumption is that you have experience in either the data world or the telephony world," and are now being asked to gain knowledge on Cisco Unified Communications, which combines both worlds. ICND is a highly recommended prerequisite for this course if you are new to the data world. Effectively configure and utilize Unified CM Device Pools and all the accouterments which accompany them Configure inbound/outbound Trunk functionality on Voice Gateway Configure VoIP functionality on Ingress/Egress Gateways including SIP, H.323, and MGCP Describe which Call Control Protocols are suitable for a given deployment and benefits of each Configure basic SIP Proxy and/or Gatekeeper functionality Module 1: Basic Telephony Overview Module 2: Unified Communications Manager (Unified CM) Module 3: On-Net Calling Module 4: Off-Network (PSTN) Calling Module 5: Advanced Dial Plan Considerations Module 6: CTI Deployment Considerations Configure corresponding Trunk type(s) in Unified CM including SIP, H.323 and MGCP Configure digit manipulation on Voice Gateways and Unified CM Implement telephony class-of-service using Calling Search Spaces and Partitions Implement Media Resources (MOH, XCODE) and deploy using MRG s and MRGL s Integrate Unified CM with LDAP http://www.trainingetc.com 43

UCCX v10.6 - Deploying Cisco Unified Contact Center Express TE5315_20150314 This course, Deploying Cisco Unified Contact Center Express (UCCX) v10.6 provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting, and troubleshooting. Express products. The primary audience for this course is Cisco Unified Communications system channel partners and resellers; system engineers; and customers deploying and maintaining Cisco Unified Contact Center To fully benefit from this course, students should have knowledge or skill with internetworking fundamentals; basic IP telephony concepts; Cisco Unified Communications Manager; Cisco IP phones and Cisco IP Communicator; and Contact Center operations. Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite. This overview will cover descriptions of the product, compatibility, and hardware and software options, architecture, and sizing and ordering tools. Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow processes needed to establish a call on Cisco Unified CCX. Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques. Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting. Describe how to install, configure and use features found in Cisco Unified CCX Premium such as, Remote Monitoring, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS). Describe how to implement and administer Cisco's Finesse Web-based agent desktop to include call variables, reasons, workflows, desktop layouts. Module 1: Cisco Unified CCX Product Overview Lesson 1: Cisco Unified CCX Product Packages Lesson 2: Cisco Unified CCX Architecture Lesson 3: Designing Cisco Unified CCX Module 2: Cisco Unified CCX Installation and Configuration Lesson 1: Installing Cisco Unified CCX Lesson 2: Managing Cisco Unified CCX Lesson 3: Configuring Basic Properties of Cisco Unified CCX Module 3: Cisco Unified CCX Scripting Lesson 1: Installing the Cisco Unified CCX Script Editor Lesson 2: Creating a Basic IVR Script Lesson 3: Prompting and Collecting Information Lesson 4: Accessing an External Database Lesson 5: Making Decisions Lesson 6: Confirming Caller Input Module 4: Cisco Unified CCX ACD Operations Lesson 1: Implementing Cisco Unified CCX Lesson 2: Scripting Fundamentals for Cisco Unified CCX Lesson 3: Using Desktop Administration Lesson 4: Advanced Cisco Unified Contact Center Express Scripting Topics Module 5: Cisco Unified Contact Center Express Premium Functions Lesson 1: Using Remote Monitoring Lesson 2: Configuring the Outbound Dialer Lesson 3: Configuring CAD Agent Email and Agent Web Chat Lesson 4: Understanding ASR and TTS Module 6: Deploying UCCX v10.6 Functions Lesson 1: Implementing Cisco Finesse Lesson 2: Implementing Media Sense Call Recording Lesson 3: Configuring Finesse Agent Email Lesson 4: Configuring Finesse Agent Web Chat Module 7: UCCX Reports Lesson 1: Using Cisco Unified CCX Reports (Pre-v10.0) Lesson 2: Managing Cisco Unified Intelligence Center (CUIC) Lesson 3: Using Cisco Unified CCX Reports (CUIC) Module 8: Cisco Unified CCX Maintenance Lesson 1: Using Cisco Unified RTMT Lesson 2: Using the Disaster Recovery System Labs: Lab 2-1: Review Cisco Unified CCX Installation Lab 2-2: Provisioning Telephony and Media Lab 3-1: Installing the Cisco Unified CCX Editor Lab 3-2: Start Your New Locator Script Lab 3-3: Prompting and Collecting Information from a Caller Lab 3-4: Accessing a Database Lab 3-5: Loops, Counters, and Decision Making Lab 3-6: Confirming Caller Input Lab 4-1: Configuring Cisco Unified CCX Lab 4-2: Cisco Unified CCX Scripting Lab 4-3: Using the Cisco Desktop Work Flow Administrator Lab 4-4: Advanced Cisco Unified CCX Scripting Techniques Lab 4-5: Cisco Unified Contact Center Express Reporting Lab 5-1: Remote Monitoring Lab 5-2: Outbound Preview Dialing Lab 5-3: Agent Email and Web Chat Lab 5-4: Spoken Names and Automatic Speech Recognition Lab 6-1: Implementing Cisco Finesse Desktops Lab 6-2: Implementing Cisco Media Sense Call Recording Lab 6-3: Configuring Finesse Agent Email Lab 6-4: Configuring Finesse Agent Web Chat Lab 7-1: Using the Cisco Unified Real-time Monitoring Tool http://www.trainingetc.com 44

APCCE 10 - Administering Packaged Contact Center Enterprise TE5319_20150314 Administering Packaged Contact Center Enterprise (APCCE) is a course that provides students with an introduction and understanding of Cisco Unified Contact Center Enterprise basics and components. APCCE is an administration course focusing on the day-to-day tasks needed to manage a Cisco deployed Packaged Contact Center Enterprise environment. While the class will focus on the ICM web administration tool, students will also be introduced to the supporting Call Manager and CVP configurations and administration requirements. The class begins with an introduction to contact center operations and KPIs and then covers the administration and configuration of the most frequently addressed contact center parameters including; Agents, Agent Teams, Skill Groups, Precision Queues, Front End VRU Scripts, Call Flows and Scripting, and Reporting and Security. Student understanding of each of the topics covered will be reinforced through the use of practical hands on labs and workshops. Finally, students will be given the opportunity to implement a practical business case utilizing their newfound PCCE knowledge. The business case will be presented as a set of requirements which students will be required to analyze, configure and script from the ground up. Once completed, students will be encouraged to present their completed solution for an acceptance test After successfully completing this class, students will be able to perform the tasks associated with the adds, moves and changes and reporting within the contact center, and in addition take a complex business case from concept through call flow to a working deployment. As an administration class, we will assume that the deployment is complete and the underlying telephony platform(s) have been successfully delivered. This class is for anyone responsible for the day-to-day management and administration of a packaged Cisco Packaged Contact Center Enterprise environment. Basic knowledge of networking (Windows A/D, SQL) and components (servers, routers, switch) is helpful but not required. Working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys is required. Working knowledge of Unified Communications Manager and Voice Gateways would be really helpful. Take the VFCC course, by example. A basic understanding of contact center operations is required. Perform the tasks associated with the adds, moves and changes and reporting within the contact center. Take a complex business case from concept through call flow to a working deployment. Module 1: Introducing UCCE Lesson 1: Contact Center Basics Lesson 2: PCCE Components Lesson 3: Packaged CCE Lesson 4: Agent Desktop Options Module 2: PCCE Terms and Additional Components Lesson 1: Terms Lesson 2: Additional Components Module 3: PCCE Administration Lesson 1: Web Administration Access Lesson 2: Working with Agents Lesson 3: Working with Agent Attributes Lesson 4: Agent Desk Settings Lesson 5: Introducing Precision Queues Lesson 6: Working with Reason codes Lesson 7: Working with Skill groups Lesson 8: Agent Teams Lesson 9: Understanding Bucket Intervals Lesson 10: Working with Call types Lesson 11: Working with Dialed Numbers Lesson 12: Understanding Expanded Call Variables Lesson 13: Introducing Network VRU Scripts Lesson 14: Using Bulk Loads Lesson 15: Introducing System Information Lesson 16: System Settings Lesson 17: Agent Trace Lesson 18: Log Collections Lesson 19: Departments and Roles Module 4: Accessing PCCE Tools Lesson 1: Accessing UCM Lesson 2: Accessing ICM Lesson 3: Accessing CVP Lesson 4: Accessing Voice Gateways Module 5: PCCE Configuration and Scripting Lesson 1: Script Editor Overview Lesson 2: Scripting for CVP Module 6: Agent Support Consideration Lesson 1: CTI Options Lesson 2: ICM Agent Configuration Lesson 3: UCM Agent Configuration Lesson 4: ICM Agent Scripting Module 7: Scripting with Microapps Lesson 1: Microapps Lesson 2: ECC Variables Lesson 3: Media Server Lesson 4: Prompt Caching considerations Lesson 5: ICM Configuration steps Lesson 6: Building a Simple Script using Microapps Module 8: Reporting Considerations Lesson 1: Touch Points Lesson 2: Reporting Objects Module 9: Precision Routing Lesson 1: Overview Lesson 2: Attributes Lesson 3: Building a Precision Queue Lesson 4: Using Dynamic Queues and Call types Module 10: RONA Lesson 1: Understanding RONA Module 11: Basic VXML Functionality Lesson 1: What is VXML Module 12: Reporting Lesson 1: CUIC Lab Exercises http://www.trainingetc.com 45

IINS v2.0 - Implementing Cisco IOS Network Security TE5507_20130712 Implementing Cisco IOS Network Security (IINS) v2.0 is a five-day instructor-led course that is presented by Cisco Learning Partners to end users and channel partner customers. The content focuses on the design, implementation, and monitoring of a comprehensive security policy, using Cisco IOS security features and technologies as examples. The course covers security controls of Cisco IOS devices as well as a functional introduction to the Cisco ASA adaptive security appliance. Using instructor-led discussion, lecture, and hands-on lab exercises, this course allows students to perform basic tasks to secure a small branch office network using Cisco IOS security features that are available through web-based GUIs (Cisco Configuration Professional) and the CLI on Cisco routers, switches, and ASA appliances. This course is designed for network designers, network administrators, network engineers, network managers, and system engineers. Before attending this course, students must have skills and knowledge equivalent to those learned in Interconnecting Cisco Networking Devices Part 1 (ICND1). Students must also have working knowledge of the Windows operating system and working knowledge of Cisco IOS networking and concepts. Describe the components of a comprehensive network security policy that can be used to counter threats against IT systems, within the context of a security policy life cycle Develop and implement security countermeasures that are aimed at protecting network elements as part of the network infrastructure Deploy and maintain threat control and containment technologies for perimeter security in small and midsize networks Describe secure connectivity strategies and technologies using VPNs, as well as configure site-to-site and remote-access VPNs using Cisco IOS features Module 1: Networking Security Fundamentals Module 2: Protecting the Network Infrastructure Module 3: Threat Control and Containment Module 4: Secure Connectivity http://www.trainingetc.com 46

IPS v7.0 - Implementing Cisco Intrusion Prevention System TE5513_20120807 The Implementing Cisco Intrusion Prevention System (IPS) v7.0 course is an instructor-led course that is presented by Cisco Learning Partners to their end-user customers. This five-day course aims at providing network security engineers with the knowledge and skills that are needed to deploy Cisco Intrusion Prevention System (IPS)-based security solutions. Successful graduates will be able to reduce risk to the IT infrastructure and applications using Cisco IPS features, and provide detailed operations support for the Cisco IPS. The primary audience for this course is Network Security Engineers (NSEs). Before attending this course, students must have CCNA certification in Interconnecting Cisco Network Devices 1 (ICND1) and Interconnecting Cisco Network Devices 2 (ICND2). Students must also have CCNA Security certification in Implementing Cisco IOS Network Security (IINS). Students should also have working knowledge of the Microsoft Windows operating system. Evaluate products and deployment architectures for the Cisco Implement a basic Cisco IPS data management and analysis IPS product line solution Perform an initial implementation of a Cisco IPS sensor Implement complex Cisco IPS policy virtualization, highavailability, and high- performance solutions according to policy Implement an initial security policy using a Cisco IPS sensor according to local policies and environmental requirements and environmental requirements Deploy customized policies to adapt Cisco IPS traffic analysis Perform the initial setup of and maintenance of specific Cisco and response to the target environment IPS hardware Module 1: Introduction to Intrusion Prevention and Detection, Cisco IPS Software, and Supporting Devices Evaluating Intrusion Prevention and Intrusion Detection Systems Choosing Cisco IPS Software, Hardware, and Supporting Applications Evaluating Network IPS Traffic Analysis Methods, Evasion Possibilities, and Anti- Evasive Countermeasures Choosing a Network IPS and IDS Deployment Architecture Module 2: Installing and Maintaining Cisco IPS Sensors Integrating the Cisco IPS Sensor into a Network Performing the Cisco IPS Sensor Initial Setup Managing Cisco IPS Devices Module 3: Applying Cisco IPS Security Policies Configuring Basic Traffic Analysis Implementing Cisco IPS Signatures and Responses Configuring Cisco IPS Signature Engines and the Signature Database Deploying Anomaly-Based Operation Module 4: Adapting Traffic Analysis and Response to the Environment Customizing Traffic Analysis Managing False Positives and False Negatives Improving Alarm and Response Quality Module 5: Managing and Analyzing Events Installing and Integrating Cisco IPS Manager Express with Cisco IPS Sensors Managing and Investigating Events Using Cisco IPS Manager Express Using Cisco IME Reporting and Notifications Integrating Cisco IPS with Cisco Security Manager and Cisco Security MARS Using the Cisco IntelliShield Database and Services Module 6: Deploying Virtualization, High Availability, and High Performance Solutions Using Cisco IPS Virtual Sensors Deploying Cisco IPS for High Availability and High Performance Module 7: Configuring and Maintaining Specific Cisco IPS Hardware Configuring and Maintaining the Cisco ASA AIP-SSM and AIP-SSC-5 Modules Configuring and Maintaining the Cisco ISR IPS AIM and IPS NME Modules Configuring and Maintaining the Cisco IDSM-2 Lab Outline Lab 2-1: Performing the Cisco IPS Sensor Initial Setup Lab 2-2: Managing a Cisco IPS Sensor Lab 3-1: Configuring and Modifying Basic Cisco IPS Signatures and Responses Lab 3-2: Configuring Cisco IPS Anomaly-Based Operation Lab 4-1: Configuring Custom Cisco IPS Signatures Lab 4-2: Managing False Positives and False Negatives Lab 4-3: Improving Alarm and Response Quality Lab 5-1: Using Cisco IME Lab 5-2: Using Cisco IPS and Security Intelligence Web Resources Lab 6-1: Configuring Policy Virtualization http://www.trainingetc.com 47

ASAE 3.0 - ASA Essentials 3.0 TE5514_20130715 Gain the essential skills required to configure, maintain, and operate Cisco ASA 5500 Series Adaptive Security Appliances based on ASA Software v9.x. If you need to get up to speed quickly with Cisco's Adaptive Security Appliance (ASA), this is the course for you. In just one week, students will cover: Firewall Basics, Network Address Translation (NAT), Access Control Lists (ACLs), Object Groups, Stateful Inspection, Modular Policy Framework, PKI Integration, Site-to-Site and Remote Access VPN (both IPsec and SSL), Active/Standby Failover, Server-Based Authentication, Authorization, and Accounting (AAA) using ACS 5.2 and Cisco Identity Services Engine (ISE). Students will complete their training with high availability failover coverage, including an exclusive demonstration of what happens to firewall connections and VPN sessions during a device failure. This course is designed for network administrators, managers, and coordinators; security technicians, administrators, and engineers; and anyone who requires fundamental training on the ASA. It is recommended that prior to taking this course, students have successfully completed IINS v2.0 - Implementing Cisco IOS Network Security. Understand technology and features of the Cisco ASA Understand Cisco ASA product family Comprehend how ASAs protect network devices from attacks Bootstrap the security appliance Prepare the security appliance for configuration via the Cisco Adaptive Security Device Manager (ASDM) Launch and navigate ASDM Know essential security appliance configuration using ASDM and the command-line interface (CLI) Configure dynamic and static address translations Configure access policy based on ACLs Module 1: Cisco ASA Essentials Module 2: Basic Connectivity and Device Management Module 3: Network Integration Module 4: Cisco ASA Policy Control Module 5: Cisco ASA VPN Architecture and Common Components Module 6: Cisco ASA Clientless Remote Access SSL VPN Solutions Module 7: Cisco AnyConnect Remote Access SSL Solutions Module 8: Cisco ASA Remote Access IPsec VPNs Module 9: Cisco ASA Site-to-Site IPsec VPN Solutions Module 10: Cisco ASA High Availability and Virtualization Use object groups to simplify ACL complexity and maintenance Use the Modular Policy Framework to provide unique policies to specific data flows Handle advanced protocols with application inspection Troubleshoot with syslog and tcp ping Configure the ASA to work with Cisco Secure ACS 5.2 for RADIUS-based AAA of VPNs Know the basics of Identity Services Engine (ISE) integration Implement site-to-site IPsec VPN Implement remote access IPsec and SSL VPNs using the Cisco AnyConnect 3.0 Secure Mobility Client http://www.trainingetc.com 48

SISE v1.2 - Implementing and Configuring Cisco Identity Services Engine TE5515_20150314 This five day course is based on a next-generation identity and access control policy platform that provides a single policy plane across the entire organization combining multiple services, including authentication, authorization, and accounting (AAA), posture, profiling, device on-boarding, and guest management, into a single context-aware identity-based platform. The training provides students with the knowledge and skills to enforce security posture compliance for wired and wireless endpoints and enhance infrastructure security using the Cisco ISE. Lab is running v1.2. The primary audience for this course is Cisco Channel Partner SEs and FEs; field engineers, network administrators, and consulting systems engineers who implement and maintain the Cisco ISE in enterprise networks; and security architects, design engineers, network designers, and others seeking hands-on experience with the Cisco ISE. It is recommended that students have the following prior to attending this course: CCNA Security Certification; foundation-level network knowledge and skills necessary to install, configure, operate, and troubleshoot network devices and applications; foundation-level wireless knowledge and skills; and basic knowledge of Cisco IOS networking concepts. Describe Cisco ISE architecture, installation, and distributed deployment options Configure Network Access Devices (NADs), policy components, and basic authentication and authorization policies in Cisco ISE Implement Cisco ISE web authentication and guest services Deploy Cisco ISE profiling, posture, and client provisioning services Describe administration, monitoring, troubleshooting, and TrustSec SGA security Module 1: Cisco ISE Product Overview Introducing the Cisco ISE Getting Started with Cisco ISE Module 2: Cisco ISE Authentication and Authorization Configuring Basic Access Understanding External Authentication Using Cisco ISE Dictionaries Configuring Authorization Module 3: Web Authentication and User Access Management Implementing Web Authentication Implementing Guest Services Module 4: Cisco ISE Profiler, Posture, and Endpoint Protection Services Implementing Cisco ISE Profiler Service Implementing Cisco ISE Posture Service Implementing Cisco ISE Endpoint Protection Services Implementing BYOD Module 5: Reports, Monitoring, Troubleshooting, and Security Implementing Inline Posture and TrustSec Security Describing the Cisco ISE Architecture Performing Cisco ISE Administration and Maintenance Using Cisco ISE Reporting, Monitoring, and Troubleshooting Labs Lab 1-1: Installing the Cisco ISE Lab 1-2: Certificate Operations Lab 1-3: Cisco ISE Node Deployment Lab 2-1: Configure and Add Network Access Devices to Cisco ISE Lab 2-2: Configure External Identity Sources Lab 2-3: Examine Cisco ISE Dictionaries Lab 2-4: Basic Cisco ISE Policies Lab 2-5: Configuring Multiple Cisco ISE Policies Lab 3-1: Configuring Cisco ISE Guest Services Lab 3-2: Guest Services Self-Registration Lab 4-1: Configuring Cisco ISE for Profiling Lab 4-2: Configuring Cisco ISE for Posture Assessment Lab 4-3: Endpoint Protections Services Lab 4-4: BYOD Lab 5-1: Logging Setup Lab 5-2: Cisco ISE Reporting Lab 5-3: Working with Cisco ISE Monitoring and Troubleshooting Lab 5-4: Patching Cisco ISE Lab A-1: GUI Orientation Lab A-2: Admin Access http://www.trainingetc.com 49

SISAS v1 - Implementing Cisco Secure Access Solutions TE5516_20141120 Implementing Cisco Secure Access Solutions (SISAS) v1.0 is a newly created five-day instructor-led training (vilt) course is part of the curriculum path leading to the Cisco Certified Network Professional Security (CCNP Security) certification. Additionally, it is designed to prepare security engineers with the knowledge and hands-on experience so that they can deploy Cisco s Identity Services Engine and 802.1X secure network access. The goal of the course is to provide students with foundational knowledge and the capabilities to implement and managed network access security by utilizing Cisco ISE appliance product solution. The student will gain hands-on experience with configuring various advance Cisco security solutions for mitigating outside threats and securing devices connecting to the network. At the end of the course, students will be able to reduce the risk to their IT infrastructures and applications using Cisco s ISE appliance feature and provide operational support identity and network access control The primary audience for this course are network security engineers. To fully benefit from this course, students should have Cisco Certified Network Associate (CCNA _) certification, Cisco Certified Network Associate (CCNA _) Security certification, and knowledge of Microsoft Windows operating system. Understand Cisco Identity Services Engine architecture and Implement MAC Authentication Bypass access control capabilities Implement identity based authorization policies Understand 802.1X architecture, implementation and operation Understand Cisco TrustSec features Understand commonly implemented Extensible Authentication Implement Web Authentication and Guest Access Protocols (EAP) Implement ISE Posture service Implement Public-Key Infrastructure with ISE Implement ISE Profiling Understand the implement Internal and External authentication Understand Bring Your Own Device (BYOD) with ISE databases Troubleshoot ISE Module 1: Threat Mitigation Through Identity Services Lesson 1: Identity Services Lesson 2: 802.1X and EAP Lesson 3: Identity System Quick Start Module 2: Cisco Identity Services Engine (ISE) Fundamentals Lesson 1: Cisco ISE Overview Lesson 2: Cisco ISE with PKI Lesson 3: Cisco ISE Authentication Lesson 4: Configuring Cisco ISE for External Authentication Module 3: Advanced Access Control Lesson 1: Certificate-based User Authentication Lesson 2: Authorization Lesson 3: Security Group Access (SGA) and MACsec Implementation Module 4: Web Authentication and Guest Access Lesson 1: Describe the Cisco Email Security Solutions Lesson 2: Guest Access Services Module 5: Endpoint Access Control Enhancements Lesson 1: Posture Lesson 2: Profiler Lesson 3: BYOD Module 6: Troubleshooting Network Access Control Lesson 1: Troubleshooting Network Access Control Labs: Lab 1-1: Bootstrap Identity System Lab 2-1: Enroll Cisco ISE in PKI Lab 2-2: Implement MAC Authentication Bypass (MAB) and Internal ISE Authentication Lab 2-3: Implement External Authentication Lab 3-1: Implementing EAP-TLS with Identity Services Engine (ISE) Lab 3-2: Implementing Authorization Lab 4-1: Configuring Cisco ASA Access Policy Lab 4-2: Implement Guest Access Lab 5-1: Implement Posture Lab 5-2: Profiler Lab 6-1: Troubleshooting Network Access Control (Optional) http://www.trainingetc.com 50

SENSS 1.0 - Implementing Cisco Edge Network Security Solutions 1.0 TE5517_20150605 Implementing Cisco Edge Network Security Solutions (SENSS) v1.0 is a newly created five-day instructor-led training (vilt) course is part of the curriculum path leading to the Cisco Certified Network Professional Security (CCNP Security) certification. Additionally, it is designed to prepare security engineers with the knowledge and hands-on experience to prepare them to configure Cisco perimeter edge security solutions utilizing Cisco Switches, Cisco Routers, and Cisco Adaptive Security Appliance (ASA) Firewalls. The goal of the course is to provide students with foundational knowledge and the capabilities to implement and managed security on Cisco ASA firewalls, Cisco Routers with the firewall feature set, and Cisco Switches. The student will gain hands-on experience with configuring various perimeter security solutions for mitigating outside threats and securing network zones. At the end of the course, students will be able to reduce the risk to their IT infrastructures and applications using Cisco Switches, Cisco ASA, and Router security appliance feature and provide detailed operations support for these products. This course is for network security engineers. system. Students should have Cisco Certified Network Associate (CCNA ) certification, Cisco Certified Network Associate (CCNA ) Security certification, and knowledge of Microsoft Windows operating Understand current security threat landscape Implement and maintain Cisco IOS Software Network Address Understanding and implementing Cisco modular Network Translations (NAT) Security Architectures such as SecureX and TrustSec Design and deploy Cisco Threat Defense solutions on a Cisco Deploy Cisco Infrastructure management and control plane ASA utilizing access policy and application and identity based security controls inspection Configure Cisco layer 2 and layer 3 data plane security controls Implement Botnet Traffic Filters Implement and maintain Cisco ASA Network Address Deploy Cisco IOS Zone-Based Policy Firewalls (ZBFW) Translations (NAT) Configure and verify Cisco IOS ZBFW Application Inspection Policy Module 1: Cisco Secure Design Principles Lesson 1: Network Security Zoning Lesson 2: Cisco Module Network Architecture Lesson 3: Cisco SecureX Architecture Lesson 4: Cisco TrustSec Solutions Module 2: Implement Network Infrastructure Protection Lesson 1: Introducing Cisco Network Infrastructure Architecture Lesson 2: Deploying Cisco IOS Control Plane Security Controls Lesson 3: Deploying Cisco IOS Management Plane Security Controls Lesson 4: Deploying Cisco ASA Management Plane Security Controls Lesson 5: Deploying Cisco Traffic Telemetry Methods Lesson 6: Deploying Cisco IOS Layer 2 Data Plane Security Controls Lesson 7: Deploying Cisco IOS Layer 3 Data Plane Security Controls Module 3: Deploying NAT on Cisco IOS and Cisco Adaptive Security Appliance (ASA) Lesson 1: Introducing Network Address Translation Lesson 2: Deploying Cisco ASA Network Address Translation Lesson 3: Deploying Cisco IOS Software Network Address Translation Module 4: Deploying Threat Controls on Cisco ASA Lesson 1: Introducing Cisco Threat Controls Lesson 2: Deploying Cisco ASA Basic Access Controls Lesson 3: Deploying Cisco ASA Application Inspection Policies Lesson 4: Deploying Cisco ASA Botnet Traffic Filtering Lesson 5: Deploying Cisco ASA Identity Based Firewall Module 5: Deploying Threat Controls on Cisco IOS Software Lesson 1: Deploying Cisco IOS Software with Basic Zone-Based Firewall Policies Lesson 2: Deploying Cisco IOS Software Zone-Based Firewall with Application Inspection Policies Labs: Lab 2-1: Configuring Cisco Control and Management Plane Security Lab 2-2: Configuring Traffic Telemetry Methods Lab 2-3: Configuring Layer 2 Data Plane Security Controls Lab 2-4: Configuring Layer 3 Data Plane Security Controls Lab 3-1: Configure Cisco ASA Network Address Translation Lab 3-2: Configure Cisco IOS Software for Network Address Translation Lab 4-1: Configuring Cisco ASA Access Control Features Lab 4-2: Configuring Cisco Application Inspection Policy Lab 4-3: Configuring Cisco Botnet Traffic Filtering Lab 4-4: Configuring Cisco Identity Based Firewall Lab 5-1: Configuring Cisco IOS Software with Basic Zone-Based Firewall Lab 5-2: Configuring Cisco IOS Software with Basic Zone-Based Firewall http://www.trainingetc.com 51

SIMOS 1.0 - Implementing Cisco Secure Mobility Solutions v1.0 TE5518_20150620 Implementing Cisco Secure Mobility Solutions (SIMOS) v1.0 is a newly created five-day instructor-led training (vilt) course that is part of the curriculum path leading to the Cisco Certified Network Professional Security (CCNP Security) certification. This course is designed to prepare network security engineers with the knowledge and skills they need to protect data traversing a public or shared infrastructure such as the Internet by implementing and maintaining Cisco VPN solutions. Students of this course will gain hands-on experience with configuring and troubleshooting remote access and site-to-site VPN solutions, using Cisco ASA adaptive security appliances and Cisco IOS routers. This course is for network security engineers. To fully benefit from this course, students should have the following prerequisite skills and knowledge: Cisco Certified Network Associate (CCNA ) certification, Cisco Certified Network Associate (CCNA ) Security certification, and knowledge of Microsoft Windows operating system. Describe the various VPN technologies and deployments as well Implement and maintain Cisco clientless SSL VPNs. as the cryptographic algorithms and protocols that provide VPN Implement and maintain Cisco AnyConnect SSL and IPsec security. VPNs. Implement and maintain Cisco site-to-site VPN solutions. Implement and maintain endpoint security and dynamic access Implement and maintain Cisco FlexVPN in point-to-point, huband-spoke, and spoke-to-spoke IPsec policies (DAP). VPNs. Module 1: Fundamentals of VPN Technologies and Cryptography The Role of VPNs in Network Security VPNs and Cryptography Module 2: Deploying Secure Site-to-Site Connectivity Solutions Introducing Cisco Secure Site-to-Site Connectivity Solutions Deploying Point-to-Point IPsec VPNs on the Cisco ASA Deploying Cisco IOS VTI-Based Point-to-Point IPsec VPNs Deploying Cisco IOS DMVPNs Module 3: Deploying Cisco IOS Site-to-Site FlexVPN Solutions Introducing Cisco FlexVPN Solution Deploying Point-to-Point IPsec VPNs Using Cisco IOS FlexVPN Deploying Hub-and-Spoke IPsec VPNs Using Cisco IOS FlexVPN Deploying Spoke-to-Spoke IPsec VPNs Using Cisco IOS FlexVPN Module 4: Deploying Clientless SSL VPN Clientless SSL VPN Overview Deploying Basic Cisco Clientless SSL VPN Deploying Application Access in Clientless SSL VPN Deploying Advanced Authentication in Clientless SSL VPN Module 5: Deploying Cisco AnyConnect VPNs Overview of Cisco AnyConnect VPNs Deploying Basic Cisco AnyConnect SSL VPN on Cisco ASA Deploying Advanced Cisco AnyConnect SSL VPN on Cisco ASA Deploying Cisco AnyConnect IPsec/IKEv2 VPNs Deploying Advanced Authentication, Authorization, and Accounting in Cisco Module 6: Deploying Endpoint Security and Dynamic Access Policies Implementing Host Scan Implementing DAP for SSL VPNs Labs Lab 2-1: Implement Site-to-Site Secure Connectivity on the Cisco ASA Lab 2-2: Implement Cisco IOS Static VTI Point-to-Point Tunnel Lab 2-3: Implement DMVPN Lab 3-1: Implement Site-to-Site Secure Connectivity Using Cisco IOS FlexVPN Lab 3-2: Implement Hub-to-Spoke Secure Connectivity Using Cisco IOS Flex VPN Lab 3-3: Implement Spoke-to-Spoke Secure Connectivity Using Cisco IOS Flex VPN Lab 4-1: Implement ASA Basic Clientless SSL VPN Lab 4-2: Application Access clientless SSL Lab 4-3: Advanced AAA clientless SSL Lab 5-1: Implement ASA Basic AnyConnect SSL VPN Lab 5-2: Configure Advanced Cisco AnyConnect SSL VPN on Cisco ASA Lab 5-3: Configure Cisco AnyConnect IPsec/IKEv2 VPNs on Cisco ASA Lab 5-4: Configure Advanced Authentication for Cisco AnyConnect SSL VPN on Cisco ASA Lab 6-1: Configure Hostscan and DAP for AnyConect SSL VPNs http://www.trainingetc.com 52

BGP v3.2 - Configuring BGP on Cisco Routers TE7901_20120807 The Configuring BGP on Cisco Routers (BGP) v3.2 course provides students with in-depth knowledge of BGP, the routing protocol that is one of the underlying foundations of the Internet and new-world technologies such as Multiprotocol Label Switching (MPLS). This curriculum covers the theory of BGP, configuration of BGP on Cisco IOS routers, detailed troubleshooting information, and hands-on exercises that provide students with the skills needed to configure and troubleshoot BGP networks in customer environments. Different service solutions in the curriculum cover BGP network design issues and usage rules for various BGP features, preparing students to design and implement efficient, optimal, and trouble free BGP networks. The primary audience for this course is pre- and post-sales technical engineers who are responsible for designing, implementing, or troubleshooting BGP networks. The secondary audience for this course is personnel who perform other network job functions (such as network performance or design) in a BGP networking environment, as well as candidates seeking professional-level certification, including Cisco CCIP or CCIE status. Before attending this course, students must have completed the Interconnecting Cisco Networking Devices course (ICND) or have Cisco Certified Networking Associate (CCNA) certification. Students must also have completed the Building Scalable Cisco Internetworks course (BSCI) or have equivalent knowledge. Given a network scenario with multiple domains: configure, monitor and troubleshoot basic BGP to enable interdomain routing Given a network scenario where connections to multiple ISPs must be supported: use BGP policy controls to influence the route selection process with minimal impact on BGP route processing Given a network scenario where multiple connections must be supported: use BGP attributes to influence the route selection process Given customer connectivity requirements: implement the correct BGP configuration to successfully connect the customer?s network to the Internet Given a typical service provider network with multiple BGP connections to other autonomous systems: enable the provider network to behave as a transit autonomous system Given a typical service provider network: identify common BGP scaling issues and enable route reflection and confederations as possible solutions to these issues Given a typical BGP network: use available BGP tools and features to optimize the scalability of the BGP routing protocol Course Introduction Overview Course Goal and Objectives Course Flow Additional References Your Training Curriculum BGP Overview Introducing BGP Understanding BGP Path Attributes Establishing BGP Sessions Processing BGP Routes Configuring Basic BGP Monitoring and Troubleshooting BGP Module 2: BGP Transit Autonomous Systems Working with a Transit AS Interacting with IBGP and EBGP in a Transit AS Forwarding Packets in a Transit AS Configuring a Transit AS Monitoring and Troubleshooting IBGP in a Transit AS Module 3: Route Selection Using Policy Controls Using Multihomed BGP Networks Employing AS-Path Filters Filtering with Prefix-Lists Using Outbound Route Filtering Applying Route-Maps as BGP Filters Implementing Changes in BGP Policy Module 4: Route Selection Using Attributes Influencing BGP Route Selection with Weights Setting BGP Local Preference Using AS-Path Prepending Understanding BGP Multi-Exit Discriminators Addressing BGP Communities Module 5: Customer-to-Provider Connectivity with BGP Understanding Customer-to-Provider Connectivity Requirements Implementing Customer Connectivity Using Static Routing Connecting a Multihomed Customer to a Single Service Provider Connecting a Multihomed Customer to Multiple Service Providers Module 6: Scaling Service Provider Networks Scaling IGP and BGP in Service Provider Networks Introducing Route Reflectors Designing Networks with Route Reflectors Configuring and Monitoring Route Reflectors Introducing Confederations Configuring and Monitoring Confederations Module 7: Optimizing BGP Scalability Improving BGP Convergence Limiting the Number of Prefixes Received from a BGP Neighbor Implementing BGP Peer Groups Using BGP Route Dampening Lab Outline Lab 1-1: Initial Lab Setup Lab 1-2: Configuring Basic BGP Lab 2-1: Configuring a Transit AS Lab 3-1: Using Multihomed BGP Networks Lab 3-2: Employing AS-Path Filters Lab 3-3: Filtering with Prefix-Lists Lab 3-4: Implementing Changes in BGP Policy Lab 4-1: Influencing BGP Route Selection with Weights Lab 4-2: Setting BGP Local Preference Lab 4-3: Understanding BGP Multi-Exit Discriminators Lab 4-4: Addressing BGP Communities Lab 6-1: Introducing Route Reflectors Lab 6-2: Configuring and Monitoring Confederations Lab 7-1: Limiting the Number of Prefixes Received from a BGP Neighbor Lab 7-2: Implementing BGP Peer Groups Lab 7-3: Using BGP Route Dampening http://www.trainingetc.com 53

MPLS v2.3 - Implementing Cisco MPLS TE7902_20120824 This design document is for the refresh of the Implementing Cisco MPLS (MPLS) v2.3 instructor-led training (ILT) course, which is used for the Multiprotocol Label Switching (MPLS) Cisco CCIP certification tract. The course is five days long and uses standard ILT form. This update to the course reflects the most-recent developments in network design and technologies, using real-world scenarios to help reinforce the learning of key objectives. The primary audience for this course is network administrators and technicians Cisco CCNP, CCDP, CCIE, and CCIP routing and switching candidates who are responsible for implementing and troubleshooting basic IP multicast-enabled networks within a single domain. The secondary audience for this course is pre-sales and post-sales technical engineers who are responsible for designing, implementing, and troubleshooting MPLS networks or solutions that are based on MPLS technology. Before attending this course, students should have Cisco CCNA certification or the equivalent level of working knowledge or experience. Students should also be familiar with Building Scalable Cisco Internetworks and Configuring BGP on Cisco Routers. Describe the features of MPLS Describe how the MPLS VPN model can be used to implement Describe how MPLS labels are assigned and distributed managed services and Internet access Configure and troubleshoot frame-mode MPLS on Cisco IOS Describe the various Internet access implementations that are platforms available and the benefits and drawbacks of each model Describe the MPLS peer-to-peer architecture and explain the Describe the tasks and commands that are necessary to routing and packet-forwarding model in this architecture implement MPLS TE Configure, monitor, and troubleshoot VPN operations Module 1: MPLS Features Lesson 1: Describing Basic MPLS Concepts Lesson 2: Describing MPLS Labels and Label Stack Lesson 3: Identifying MPLS Applications Module 2: Label Assignment and Distribution Lesson 1: Discovering LDP Neighbors Lesson 2: Describing Typical Label Distribution in Frame-Mode MPLS Lesson 3: Describing Convergence in Frame-Mode MPLS Module 3: Frame-Mode MPLS Implementation on Cisco IOS Platforms Lesson 1: Using Cisco Express Forwarding Switching Lesson 2: Configuring Frame-Mode MPLS on Cisco IOS Platforms Lesson 3: Monitoring Frame-Mode MPLS on Cisco IOS Platforms Lesson 4: Troubleshooting Frame-Mode MPLS on Cisco IOS Platforms Module 4: MPLS Virtual Private Network Technology Lesson 1: Introducing Virtual Private Networks Lesson 2: Introducing MPLS VPN Architecture Lesson 3: Introducing the MPLS VPN Routing Model Lesson 4: Forwarding MPLS VPN Packets Module 5: MPLS VPN Implementation Lesson 1: Using MPLS VPN Mechanisms of Cisco IOS Platforms Lesson 2: Configuring VRF Tables Lesson 3: Configuring an MP-BGP Session Between PE Routers Lesson 4: Configuring Small-Scale Routing Protocols Between PE and CE Routers Lesson 5: Monitoring MPLS VPN Operations Lesson 6: Configuring OSPF as the Routing Protocol Between PE and CE Routers Lesson 7: Configuring BGP as the Routing Protocol Between PE and CE Routers Lesson 8: Troubleshooting MPLS VPNs Module 6: Complex MPLS VPNs Lesson 1: Introducing Overlapping VPNs Lesson 2: Introducing Central Services VPNs Lesson 3: Using Advanced VRF Import and Export Features Lesson 4: Introducing the Managed CE Routers Service Module 7: Internet Access and MPLS VPNs Lesson 1: Combining Internet Access with MPLS VPNs Lesson 2: Implementing Separate Internet Access and VPN Services Lesson 3: Implementing Internet Access as a Separate VPN Module 8: MPLS Traffic Engineering Overview Lesson 1: Introducing Traffic Engineering Concepts Lesson 2: Understanding MPLS TE Components Lesson 3: Configuring MPLS Traffic Engineering on Cisco IOS Platforms Lesson 4: Monitoring Basic MPLS TE on Cisco IOS Platforms Lab Outline Lab 2-1: Establishing the Service Provider IGP Routing Environment Lab 3-1: Establishing the Core MPLS Environment Lab 5-1: Configuring Initial MPLS VPN Setup Lab 5-2: Running EIGRP Between PE and CE Routers Lab 5-3: Running OSPF Between PE and CE Routers Lab 5-4: Running BGP Between PE and CE Routers Lab 6-1: Establishing Overlapping VPNs Lab 6-2: Merging Service Providers Lab 6-3: Establishing a Common Services VPN Lab 7-1: Establishing Central Site Internet Connectivity with an MPLS VPN Lab 8-1: Implementing Basic MPLS TE http://www.trainingetc.com 54

CUWN-V v7.1 - Cisco Unified Wireless Networking-Virtual TE8101_20120807 The Cisco Unified Wireless Networking training class is designed to enable a network administrator to deploy a WLAN enterprise solution through the identification and successful implementation of siteappropriate hardware and software features in a Cisco Unified Wireless Network. The class begins with a high-level overview of the Cisco Unified Wireless Network (CUWN) product line, including product functions, components, capabilities, and features. You will learn where to locate installation procedures for both the access point (AP) and their associated Wireless LAN Controllers (WLCs) and properly install the CUWN hardware appropriate to site and use requirements. You will look at ways to administer CUWN, 802.11 security policies, and QoS appropriately to protect and optimize performance on the wireless network. You will configure and implement key CUWN security features to mitigate WLAN security threats. You will conclude training by learning how to utilize recommended troubleshooting methodology and the various tools available to gather and assess system data to isolate equipment failures and security threats. The CUWN training class reinforces the instruction by providing you with hands-on labs that cover how to complete the initial controller configuration using the CLI and GUI, provision APs in various options and examine AP behaviours in those configurations, explore how to set up Interface groups to allow VLAN pooling, set up a WLAN with web authentication as the security policy, configure the wireless client for WPA2 using the PEAP-MS-CHAPv2 option, create a secured WLAN on the controller, using EAP-FAST for authentication (based on local EAP and WPA/WPA2 for encryption), as well as perform a pre-image download to pre-load a new controller firmware image into your AP. This course is available in multiple formats. You can purchase instructor-led training (ILT) in a classroom setting or virtual ILT via the web. Both the classroom ILT and virtual ILT versions of this course come with access to our state of the art remote labs that use actual Cisco equipment. For the classroom ILT version of this course, laptops are provided to participate in the handson labs. If you desire to use your own laptop, please bring a laptop computer with an Ethernet port as well as an internal wireless NIC, 802.11a/b/g/n. The laptop s operating systems must be Windows XP (SP3). If your operating system is Windows Vista or Windows 7, include a Terminal Emulator such as HyperTerminal. IN ADDITION, if your laptop does not contain Terminal Emulation you will need administrator rights to the laptop to install software. This course is designed for channel field engineers; Cisco network consulting engineers; new UC partners; customer network engineers; and Cisco customers or employees interested in the Cisco Unified Wireless Network solution who have a strong data networking background and who will be responsible for the planning, deploying, and managing enterprise WLAN using lightweight access points and controllers. The following audiences will also benefit from taking this course: data-center technicians; data-center administrators; system engineers; data-center designers and managers; and program and project managers. Before attending this class, students must have attended a Cisco Wireless LAN Fundamentals class (CWLF) or an Implementing Cisco Unified Wireless Networking Essentials class (IUWNE). Students must also have CCNA certification or equivalent work experience, as well as familiarity with Windows and Windows networking. Identify how the CUWN solution meets the challenges of successful WLAN deployments Select and properly install the Cisco Unified Wireless Network hardware appropriate to site and use requirements Administer CUWN, 802.11 security policies, and QoS appropriately to protect and optimize performance on the wireless network Configure and implement the key CUWN security features to mitigate WLAN security threats Utilize a recommended troubleshooting methodology and the various tools available to gather and assess system data to isolate equipment failures and security threats Module 1: Cisco Wireless LAN Solutions Characterizing Cisco Enterprise Wireless LANs Identifying Hardware Models Describing WLC Terms and Protocols Module 2: CUWN Installation and Configuration Installing Hardware Components Configuring the WLC Setup Configuring WLC Settings Configuring LAG Describing AP Operational Modes Introducing Cisco CleanAir Implementing Cisco CleanAir Module 3: CUWN Administration Associating an AP to a WLC Configuring Mobility Groups and Roaming Administering Individual WLANs and AP Groups Configuring QoS Performing General Administration Describing 802.11 Weak Security Policy Module 4: CUWN Security Configuring Security Parameters Configuring CUWN to Support 802.1X Authentication Module 5: CUWN Maintenance and Troubleshooting Troubleshooting CUWN Gathering VLAN Traffic and Other Data Configuring Policies and Management Loading Device Code and Managing Configuration Data http://www.trainingetc.com 55

IUWNE v2.0 - Implementing Cisco Unified Wireless Networking Essentials TE8103_20130708 Implementing Cisco Unified Wireless Networking Essentials (IUWNE) v2.0 is a five-day instructor-led course that is designed to help students prepare for the CCNA wireless certification, an associatelevel certification specializing in the wireless field. The goal of the course is to provide students with information and practice activities to prepare them to help design, install, configure, monitor, and conduct basic troubleshooting tasks for a Cisco wireless LAN (WLAN) in small and medium-size business (SMB) and enterprise installations. This course provides entry-level information, and it does not specialize in any of the advanced features of the Cisco WLAN network solutions. The primary audience for this course is network engineers, network administrators, network managers, and system engineers. The primary audience includes individuals who are involved in the technical management of Cisco platforms and solutions, which involves installing, configuring, operating, and troubleshooting (network planning and design are covered in other courses). In this course, the target audience will be referred to generically as technicians. The secondary audience for this course is network designers and project managers. Students attending this course should already be able to demonstrate competency in basic computer literacy (including the use of general office software such as Microsoft Word and Excel), basic Windows navigation and keyboard literacy, basic internet usage, and basic e-mail usage. Before attending this course, a learner must have taken the ICND1 course (Interconnecting Cisco Networking Devices Part 1) or have equivalent knowledge. Students must also have Cisco CCENT certification. Learners who are considered for this training should also have basic knowledge of the Cisco lifecycle deployment and the Cisco Service-Oriented Network Architecture (SONA). In addition, it is recommended that students have basic knowledge of Wireless standards (IEEE), Wireless regulator environment (FCC, European Telecommunications Standards Institute [ETSI], and so on), and Wireless certification organization (Wi-Fi Alliance). Describe the fundamentals of wireless networks Install a Cisco Unified Wireless Network Describe and configure a basic wireless client using either the default operating system or Cisco Wireless LAN (WLAN) adapter configuration utilities Module 1: Wireless Fundamentals Module 2: Basic Cisco WLAN Installation Module 3: Wireless Clients Module 4: WLAN Security Module 5: Cisco WCS Basics Module 6: WLAN Maintenance and Troubleshooting Configure wireless security Manage the wireless network with Cisco WCS Maintain and troubleshoot a wireless network http://www.trainingetc.com 56

WMNGI - Managing Cisco Wireless LANs 4 Days TE8104_20150205 The WMNGI course is designed to prepare students to use the Cisco Unified Wireless Network management products and applications to configure, administer, manage, troubleshoot, and optimize the network. This instructor-led course offers in-depth hands-on labs. This course provided hands-on labs which over controller firmware release 7.5 MR1 as well as Cisco Prime Infrastructure software release 1.4. This course begins with a high-level overview of the Cisco Prime Infrastructure (PI) product line, including product functions, components, capabilities, and features. Students will learn where to locate installation procedures for both the access point (AP) and their associated Wireless LAN Controllers (WLCs) and properly install the CUWN hardware appropriate to site and use requirements. Students will look at ways to administer CUWN, 802.11 security policies, and QoS appropriately to protect and optimize performance on the wireless network. Students will configure and implement key PI security features to mitigate WLAN security threats. Students will conclude training by learning how to utilize recommended troubleshooting methodology and the various tools available to gather and assess system data to isolate equipment failures and security threats. The primary audience is composed of individuals responsible for performing or overseeing network management tasks Cisco network planners, managers, and administrators; Cisco TAC personnel; Cisco networking or network consulting engineers; and Cisco networking or network consulting engineers. Cisco and Channel Partner Advanced / Professional Services The secondary audience is composed of individuals who need to know about Cisco's network management systems and their operations - Cisco field engineers; Cisco technical marketing engineers; and Cisco optimization engineers. Completion of the CUWN course is a strongly recommended prior to attending WMNGI. It is also recommended that students have basic knowledge of basic networking principles, basic knowledge about RF, basic network management, and Cisco lifecycle services. Explain how Cisco Unified Wireless Network management components help resolve today's network management challenges Describe how to configure the Cisco Prime Infrastructure (PI) Configure components through the Configure tab and templates Configure the guest access feature set Integrate the Cisco PI and the MSE to provide services and track mobile clients Configure the Connected Mobile Experiences solution Module 1: Cisco Unified Wireless Network Management Solutions Lesson 1: Introducing Lifecycle Management Lesson 2: Introducing Cisco Prime Infrastructre Lesson 3: Introducing Cisco Mobility Services Engine (MSE) Lesson 4: Introducing Cisco Identity Services Engine Module 2: Network Management System Configuration Lesson 1: Configuring High Availability and Firewall Rules for Cisco PI Lesson 2: Adding Users Lesson 3: Navigating Cisco PI Lesson 4: Using the Map Editor Lesson 5: Using the Planning Tool Module 3: Component Configuration Through Cisco PI Lesson 1: Configuring Components Through Cisco PI Configure Tab Lesson 2: Working with Controller and Switch Location Templates Lesson 3: Working with AP Configuration and Migration Templates Lesson 4: Setting up Auto-Provisioning and Scheduling Configuration Tasks Module 4: Guest Access Lesson 1: Defining Guest Access Methods Lesson 2: Configuring Guest Access Features Through Cisco PI Module 5: Mobility Services Lesson 1: Configuring and Integrating the MSE Lesson 2: Configuring and Tuning Location Services Lesson 3: Tracking Mobile Clients Lesson 4: Supporting Location Services Lesson 5: Troubleshooting Location Services Lesson 6: Configuring Adaptive Wireless IPS Module 6: Connected Mobile Experiences Configure Bonjour Services and Application Visibility and Control (AVC) solutions for application and device support Utilize a recommended troubleshooting methodology and the various tools available to gather and assess system data to isolate various common PI failures Monitor wired devices, Cisco ISE, wireless controllers, APs, rogue APs, ad hoc events, and CleanAir heatmaps, charts, and reports Lesson 1: Overview of CMX Lesson 2: Implementing CMX Lesson 3: Configuring Mobility Services Advertisement Protocol Module 7: Application and Device Support Lesson 1: Overview of Bonjour Services Lesson 2: Overview of Application Visibility and Control Module 8: NCS Maintenance and Troubleshooting Tasks Lesson 1: Performing Maintenance Operations Lesson 2: Troubleshooting NCS Operational Issues Module 9: Network Monitoring and Troubleshooting Lesson 1: Monitoring and Troubleshooting the Network Lesson 2: Managing Network Performance http://www.trainingetc.com 57

CUWNBC - Cisco Unified Wireless Networking Bootcamp: Deploying Cisco Wireless LANs Basic and Advanced (WDBWL / WDAWL) TE8105_20150604 Cisco Unified Wireless Networking Bootcamp (CUWNBC) combines WDBWL (Deploying Basic Cisco Wireless LANs) and WDAWL (Deploying Advanced Cisco Wireless LANs) into a cohesive five day delivery. CUWNBC presents students with challenging real-world deployments such as client mobility between subnets, high client density deployments, and mesh network deployments. Students will be trained on how to make network design decisions about, configure, and troubleshoot WLANs with these challenges. The format of the course allows students and the instructor to explore realistic use cases and best practices around more challenging deployment scenarios. The course is written at software code level 7.5. WDBWL (Deploying Basic Cisco Wireless LANs) is the first 3 days of training and WDAWL (Deploying Advanced Cisco Wireless LANs) is the last two days of class. This course is intended for IT engineers or administrators who need to know the fundamentals about planning, installing, configuring, troubleshooting, and maintaining a basic Cisco Wireless LAN infrastructure. This includes installers, SEs, Field Engineers, technical support professionals, network managers, security team members, and administrators. Prior to taking this course, it is recommended that students complete the Defining Cisco Wireless LAN Essentials course or have equivalent work experience. Students should also have basic networking skills. It is helpful if students have RF/Wireless field experience. Successfully plan, install, configure, troubleshoot, monitor and Describe the steps involved in client mobility at layer 2 and the maintain basic Cisco Wireless LAN solutions in a customer differences involved in client mobility at layer 3 enterprise environment Discuss the challenges faced in providing a quality user Configure autonomous, unified, and FlexConnect architectures experience in a high density wireless network deployment Configure all base feature sets, including wireless security scenario Administer the WLAN network Differentiate the operational characteristics of, and implement, a Maintain and troubleshoot basic wireless networks wireless MESH architecture Cisco Wireless LAN Essentials Refresher Lesson 1: High level review of prerequisite course - Defining Cisco Wireless LAN Essentials Pre-Deployment Planning Lesson 1: Successful Wireless Deployments and Pre-deployment Planning Lesson 2: Cisco WLAN Professional Services Lesson 3: Spectrum Expert Lesson 4: PI Planning tools Autonomous Deployments Lesson 1: Easy Setup GUI Interface Lesson 2: Basic Setup via CLI Lesson 3: Access Point Modes Lesson 4: Bridge Modes Lesson 5: Non-Client serving Modes Unified Deployments Lesson 1: Initial controller Setup, and configure basic settings Lesson 2: Modes of operation available for a unified access point Lesson 3: Mechanisms by which an AP associates to a WLC Lesson 4: User Interfaces to the System Lesson 5: Radio Resource Management and CleanAir Lesson 6: Administering WLANs and AP Groups Lesson 7: Configuring Quality of Service Lesson 8: IPv6 Support Lesson 9: Identify and Configure the Wireless LAN Lesson 10: Security Parameters Lesson 11: General Administration Lesson 12: Guest Access FlexConnect Deployments Lesson 1: Benefits and Limitations of FlexConnect Architecture Lesson 2: Operational Differences between Lesson 3: FlexConnect and Unified Architectures Wireless LAN Maintenance and Troubleshooting Lesson 1: Routine Maintenance Lesson 2: Policy Configuration and Management Lesson 3: Gathering Data Lesson 4: Troubleshooting in a Cisco Unified Wireless Network Client Mobility Lesson1: Same Subnet Roaming Lesson 2: Inter-subnet Mobility High Density Deployment Challenges Lesson 1: Effects of Client Density on a Wireless Network Lesson 2: Planning for Areas of High Client Density Implementing Mesh Network Lesson 1: Describe Wireless Mesh Networks Lesson 2: Mesh Network Formation Process Lesson 3: Implementing a Mesh Network for the Enterprise Lesson 4: Configuring Advanced Mesh Features Lesson 5: Troubleshooting a Mesh Network Labs: Lab 4-1 Performing the Initial WLC Configuration Using the CLI Lab 4-2: Unified AP Modes of Operation Lab 4-3: AP Association Options Lab 4-4: Controller Web Interface Lab 4-5: Configuring RRM and CleanAir Lab 4-8: Configuring IPv6 First Hop Security Lab 4-9: Configuring Security Parameters on the WLC Lab 4-10: Configuring Guest Access and Web Authentication Lab 3-1: Configuring Mesh Access Points http://www.trainingetc.com 58