Project Summary IT Strategy Baseline & Current State Assessment Kalpana Ramakrishnan - Principal KPMG LLP - Practice July 2001
Background! (IRM) is the Information Technology (IT) consulting arm of KPMG, LLP.! Engaged by the Office of the Superintendent to establish a current state baseline for the District s future state IT Strategy.! Reviewed selected key areas to provide a multidimensional view of technology utilization across the District.! Current state assessment commenced in November 2000 and was completed March 2001 2
Areas Reviewed! Network Connectivity " LAN " WAN " Remote Dial up! Information and Physical Security " Security Leadership " Security Program " Security Policies " Security " Information Asset Security " Technology Protection and Continuity 3
Areas Reviewed! End-User Computing and Vendor " PC Logistics " Configuration " PC Lifecycle " Software License " Virus Protection " Contract Administration " Vendor " Contract 4
Areas Reviewed! Construction and Payroll Application Review " Application Functionality " Application Integration " Application Security " Application Business Process Controls! Help Desk and Repair Facilities " Help Desk Operations " Help Desk " Repair Facilities 5
IT Maturity Model! All organizations go through stages of growth! This model represents growth on a District - wide level and not based on individual departments $ LAUSD is here STAGE ONE Initiation STAGE TWO Growth STAGE THREE Control STAGE FOUR Maturity Time 6
Summary of Key Observations! Observations are not uncommon for an organization of this size, public or private.! Reliance upon technology in both Administrative and Instructional areas is increasing dramatically.! The District is pressed to leverage IT to better serve its administrative users, faculty and students.! Limited financial and human resources in addition to the short lifecycle of technology increases the challenges of effective IT utilization and cost containment. 7
Summary of Key Observations! Loss of confidence in core services.! Schools and departments have taken control of their own IT initiatives.! Islands of dedicated people trying to do the right things with technology.! Lack of coordination and structured approach among the various technology projects.! Lack of standardization and integration among platforms, applications and networks.! Value of IT expenditures has been diffused.! Common themes across all areas reviewed.! Many symptoms, one primary cause. 8
Summary of Key Observations Help Desk & Repair Facilities # Fragmented Organization # Costly Support for Obsolete Equipment Construction Application # Limited Application Functionality # Home Grown Solutions that Lack Scalability Payroll Application # Limited Payroll Functionality/Highly Manual Processes # Stalled Application Development Efforts Network Connectivity # Lack of District-Wide Network Strategy & Architecture # Current Network Architecture May Not Support Future Requirements Strategy Vendor # Excessive Number of Vendors # Inefficient Service Level and Warranty Information & Physical Security # Absence of Foundational Security Principles # Absence of a District-Wide Security Architecture Approach End-User Computing # Decentralized Desktop Logistics # Lack of Centralized Inventory 9
Next Steps! Short Term Re-evaluate & Prioritize IT Projects " Re-evaluate and prioritize both current and new development activities and large projects based on strategic relevance.! Long Term Establish District-wide Focus " Develop District Wide IT Strategy for administrative and instructional computing. " Focus Resources on IT Initiatives with Strategic Relevance. " Define Strategic, Tactical and Operational Goals for ITD and Metrics to Measure Performance. " Formalize Method for Evaluating and Prioritizing IT Projects (e.g., Balanced Scorecard). 10
Benefits! Provide a Strategic Framework that will Harmonize IT Initiatives Across the District.! Identify Conflicts and Duplication Among Projects.! Align Administrative and Instructional IT Initiatives and Benefit from Shared Resources.! Prioritize IT Projects and Focus ITD Resources.! Leverage Existing Resources and implement enabling technologies to support the District s Instructional Objectives.! Re-establish ITD Credibility. 11