GAO. NUCLEAR WASTE Preliminary Observations on the Quality Assurance Program at the Yucca Mountain Repository



Similar documents
GAO. CONTRACT MANAGEMENT Reporting of Small Business Contract Awards Does Not Reflect Current Business Size

a GAO GAO LOAN MONITORING SYSTEM SBA Needs to Evaluate Use of Software Report to Congressional Requesters

A GAO T GAO. SENIOR EXECUTIVE SERVICE Enhanced Agency Efforts Needed to Improve Diversity as the Senior Corps Turns Over

GAO. DEFENSE CONTRACTING Progress Made in Implementing Defense Base Act Requirements, but Complete Information on Costs Is Lacking

GAO COMPUTER-BASED PATIENT RECORDS. Improved Planning and Project Management Are Critical to Achieving Two- Way VA DOD Health Data Exchange

a GAO T GAO DIPLOMA MILLS Diploma Mills Are Easily Created and Some Have Issued Bogus Degrees to Federal Employees at Government Expense

GAO. TAX DEBT COLLECTION Measuring Taxpayer Opinions Regarding Private Collection Agencies

a GAO GAO VA LONG-TERM CARE More Accurate Measure of Home-Based Primary Care Workload Is Needed Report to the Secretary of Veterans Affairs

The Honorable Jo Ann Davis Chairwoman Subcommittee on Civil Service and Agency Organization Committee on Government Reform House of Representatives

Major Public Health Threat

A GAO T GAO. Testimony Before the Subcommittee on Crime, Terrorism, and Homeland Security, Committee on the Judiciary, House of Representatives

GAO. UNEMPLOYMENT INSURANCE Receipt of Benefits Has Declined, with Continued Disparities for Low-Wage and Part-Time Workers

GAO TAX ADMINISTRATION. Electronic Filing s Past and Future Impact on Processing Costs Dependent on Several Factors

GAO. STUDENT LOAN PROGRAMS Lower Interest Rates and Higher Loan Volume Have Increased Federal Consolidation Loan Costs

FEDERAL STUDENT LOANS Oversight of Defaulted Loan Rehabilitation Needs Strengthening

a GAO T GAO DIPLOMA MILLS Federal Employees Have Obtained Degrees from Diploma Mills and Other Unaccredited Schools, Some at Government Expense

VETERANS' EDUCATION BENEFITS

VA PRIMARY CARE Improved Oversight Needed to Better Ensure Timely Access and Efficient Delivery of Care

GAO. HEALTH SAVINGS ACCOUNTS Participation Grew, and Many HSA-Eligible Plan Enrollees Did Not Open HSAs while Individuals Who Did Had Higher Incomes

GAO. LOW-LEVEL RADIOACTIVE WASTE Status of Disposal Availability in the United States and Other Countries

GAO HIGHER EDUCATION. Issues Related to Law School Accreditation. Report to Congressional Requesters. United States Government Accountability Office

February 27, Subject: Military Personnel: Bankruptcy Filings among Active Duty Service Members

September 9, The Honorable John D. Rockefeller, IV United States Senate. Subject: Overview of the Long-Term Care Partnership Program

GAO SEPTEMBER 11. Federal Assistance for New York Workers Compensation Costs

GAO. VA HEALTH CARE Appointment Scheduling Oversight and Wait Time Measures Need Improvement. Statement of Debra A. Draper Director, Health Care

GAO AVIATION SECURITY. Measures for Testing the Impact of Using Commercial Data for the Secure Flight Program. Report to Congressional Committees

GAO. HEALTH INFORMATION TECHNOLOGY HHS Is Pursuing Efforts to Advance Nationwide Implementation, but Has Not Yet Completed a National Strategy

a GAO GAO JUDGMENT FUND Treasury s Estimates of Claim Payment Processing Costs under the No FEAR Act and Contract Disputes Act

GAO. HEALTH INFORMATION TECHNOLOGY Efforts Continue but Comprehensive Privacy Approach Needed for National Strategy. Testimony

GAO. NUCLEAR REGULATION Regulatory and Cultural Changes Challenge NRC. Testimony

June 14, Congressional Committees. Subject: Commerce Information Technology Solutions Next Generation Governmentwide Acquisition Contract

April 1, The Honorable Henry A. Waxman Chairman Committee on Oversight and Government Reform House of Representatives

December 18, The Honorable Daniel K. Akaka Chairman The Honorable Richard Burr Ranking Member Committee on Veterans Affairs United States Senate

GAO. VA HEALTH CARE Reported Outpatient Medical Appointment Wait Times Are Unreliable

How To Clean Up A Uranium Enrichment Plant

GAO VA STUDENT FINANCIAL AID

GAO. INDIAN ISSUES Spokane Tribe s Additional Compensation Claim for the Grand Coulee Dam

April 29, The Honorable John Warner Chairman The Honorable Carl Levin Ranking Minority Member Committee on Armed Services United States Senate

GAO. FEDERAL EMPLOYEES HEALTH BENEFITS PROGRAM Premiums Continue to Rise, but Rate of Growth Has Recently Slowed. Testimony

GAO. INFORMATION SECURITY Governmentwide Guidance Needed to Assist Agencies in Implementing Cloud Computing

United States Government Accountability Office November 2010 GAO

ELECTRONIC HEALTH RECORDS. Fiscal Year 2013 Expenditure Plan Lacks Key Information Needed to Inform Future Funding Decisions

a GAO GAO INFORMATION SECURITY Information System Controls at the Federal Deposit Insurance Corporation

GAO. STUDENT AND EXCHANGE VISITOR PROGRAM DHS Needs to Take Actions to Strengthen Monitoring of Schools

GAO ACCOUNTING PRINCIPLES, STANDARDS, AND REQUIREMENTS. Title 2 Standards Not Superceded by FASAB Issuances. United States General Accounting Office

GAO INFORMATION TECHNOLOGY. SBA Needs to Strengthen Oversight of Its Loan Management and Accounting System Modernization

GAO. VA HEALTH CARE Weaknesses in Policies and Oversight Governing Medical Equipment Pose Risks to Veterans Safety

VETERANS AFFAIRS CONTRACTING Improved Oversight Needed for Certain Contractual Arrangements

GAO. MEDICARE ADVANTAGE Quality Bonus Payment Demonstration Has Design Flaws and Raises Legal Concerns. Statement of

How To Determine The Cost Of A Juror Retirement Plan

SOFTWARE LICENSES. DOD s Plan to Collect Inventory Data Meets Statutory Requirements

Licensing a Repository at Yucca Mountain

a GAO T GAO ELECTRONIC DISABILITY CLAIMS PROCESSING Social Security Administration s Accelerated Strategy Faces Significant Risks

GAO. DEPARTMENT OF HOMELAND SECURITY Organizational Structure, Spending, and Staffing for the Health Care Provided to Immigration Detainees

GAO. SOCIAL SECURITY ADMINISTRATION Effective Information Technology Management Essential for Data Center Initiative

GAO IRS MANAGEMENT. Challenges Facing the National Taxpayer Advocate

Page 1. June 26, The Honorable Carl Levin Chairman The Honorable John McCain Ranking Member Committee on Armed Services United States Senate

Business Tax Compliance Burden - Factors and Solutions

March 14, The Honorable Carl Levin Chairman The Honorable James N. Inhofe Ranking Member Committee on Armed Services United States Senate

GAO WHISTLEBLOWER PROTECTION. Sustained Management Attention Needed to Address Long-standing Program Weaknesses. Report to Congressional Requesters

April 30, The Honorable Max Baucus Chairman The Honorable Charles E. Grassley Ranking Member Committee on Finance United States Senate

GAO. Standards for Internal Control in the Federal Government. Internal Control. United States General Accounting Office.

June 30, The Honorable James L. Oberstar Chairman Committee on Transportation and Infrastructure House of Representatives

1 In addition, VHA provides outpatient care at more than 800 community-based outpatient clinics.

GAO BUSINESS MODERNIZATION. NASA s Challenges in Managing Its Integrated Financial Management Program

November 16, Subject: Tax Compliance: Some Hurricanes Katrina and Rita Disaster Assistance Recipients Have Unpaid Federal Taxes

GAO. HOMELESS VETERANS PROGRAMS Bed Capacity, Service and Communication Gaps Challenge the Grant and Per Diem Program

GAO. INFORMATION SECURITY Additional Guidance Needed to Address Cloud Computing Concerns

GAO. VETERANS HEALTH ADMINISTRATION Inadequate Controls over Miscellaneous Obligations Increase Risk over Procurement Transactions

a GAO G GAO GOVERNMENT AUDITING STANDARDS Guidance on GAGAS Requirements for Continuing Professional Education

GAO. HUBZONE PROGRAM SBA s Control Weaknesses Exposed the Government to Fraud and Abuse

April 30, The Honorable Edward M. Kennedy Chairman Committee on Health, Education, Labor, and Pensions United States Senate

WHISTLEBLOWER PROTECTION Additional Actions Needed to Improve DOJ's Handling of FBI Retaliation Complaints

Depot Maintenance: Status of the Public-Private Partnership for Repair of the Dual-Mode Transmitter in the F-16 Fire-Control Radar

VA HEALTH CARE Ongoing and Past Work Identified Access Problems That May Delay Needed Medical Care for Veterans

GAO. ENERGY EMPLOYEES COMPENSATION Case-Processing Bottlenecks Delay Payment of Claims

June 14, Congressional Committees. Subject: Private Health Insurance: Waivers of Restrictions on Annual Limits on Health Benefits

QUALITY ASSURANCE CRITERIA APPLICABLE TO THE DESIGN PROCESS SUBJECT: PRESENTATION TO THE NUCLEAR WASTE TECHNICAL REVIEW BOARD

GAO SMALL BUSINESS ADMINISTRATION. Planning for Loan Monitoring System Has Many Positive Features But Still Carries Implementation Challenges

F-35 JOINT STRIKE FIGHTER Preliminary Observations on Program Progress

How To Check If Nasa Can Protect Itself From Hackers

GAO FOOD ASSISTANCE. Reducing Food Stamp Benefit Overpayments and Trafficking

GAO EMPLOYEE PRIVACY. Computer-Use Monitoring Practices and Policies of Selected Companies

GAO. INFORMATION TECHNOLOGY Challenges Remain for VA s Sharing of Electronic Health Records with DOD

GAO. INDIVIDUAL DISASTER ASSISTANCE PROGRAMS Framework for Fraud Prevention, Detection, and Prosecution

GAO. VETERANS BENEFITS MODERNIZATION VBA Has Begun to Address Software Development Weaknesses But Work Remains

GAO. PRIVATE HEALTH INSURANCE Unauthorized or Bogus Entities Have Exploited Employers and Individuals Seeking Affordable Coverage

GAO Report: Higher Loan Limits Didn't Drive Up College Costs

Quality Assurance Source Requirements Traceability Database. Ram Murthy. Anna Naydenova

GAO STUDENT LOANS. Federal Web-based Tool on Private Loans Would Pose Implementation Challenges and May Be Unnecessary

1 GAO R Equipment Lease versus Purchase Analysis

GAO ADOPTION TAX CREDIT. IRS Can Reduce Audits and Refund Delays. Report to Congressional Requesters. United States Government Accountability Office

How To Measure Performance

GAO UNEMPLOYMENT INSURANCE. Low-Wage and Part- Time Workers Continue to Experience Low Rates of Receipt

GAO. LAND MANAGEMENT SYSTEMS Major Software Development Does Not Meet BLM s Business Needs. Report to the Secretary of the Interior

Office of Workers Compensation Programs, which includes injuries, illnesses, and non-injuries.

GAO MEDICARE. HCFA Can Improve Methods for Revising Physician Practice Expense Payments

EPA Needs to Improve Its. Information Technology. Audit Follow-Up Processes

GAO GOVERNMENTWIDE TRAVEL MANAGEMENT. Views on the Proposed Travel Reform and Savings Act

Transcription:

GAO For Release on Delivery Expected at 4:00 p.m. EDT Wednesday, May 28, 2003 United States General Accounting Office Testimony Before the Subcommittee on Energy and Water Development, Committee on Appropriations, U.S. Senate NUCLEAR WASTE Preliminary Observations on the Quality Assurance Program at the Yucca Mountain Repository Statement of Robin M. Nazzaro, Director Natural Resources and Environment

May 28, 2003 NUCLEAR WASTE Highlights of, a testimony before the Subcommittee on Energy and Water Development, Committee on Appropriations, U.S. Senate Preliminary Observations on the Quality Assurance Program at the Yucca Mountain Repository A quality assurance program is required by the Nuclear Regulatory Commission (NRC) to ensure that the Department of Energy (DOE) can safely construct and operate a high-level radioactive waste repository. DOE is currently preparing an application to NRC for authorization to construct the repository. The quality assurance program includes procedures to assure NRC that the information DOE provides is verifiable and well documented. DOE will use the results of a computer simulation to demonstrate that the repository can be safely operated over the 10,000-year period required by the Environmental Protection Agency s health and safety standards. Some of the key elements of this simulation are shown in the illustration. This testimony is based on ongoing and published GAO work. The testimony provides the history of DOE s actions to correct quality assurance problems, the status of DOE s efforts to improve the quality assurance program, and preliminary observations on the effect of quality assurance problems on DOE s ability to successfully meet its 2004 milestone for submitting an application to NRC requesting authorization to construct the repository. DOE s track record of correcting problems with its quality assurance program is less than favorable. Recurring problems have persisted in the program despite DOE s numerous attempts to correct them. DOE evaluations and NRC oversight activities have concluded that the program still falls short of expectations. DOE s 2002 quality assurance improvement plan represents the department s most recent attempt to correct quality assurance problems, including those involving the scientific models and software codes in the computer simulation that DOE will use to demonstrate the safety of the repository. Because DOE is still in the process of implementing this plan, it is too early to determine whether changes included in the plan will be effective. However, notwithstanding these changes, DOE has recently identified further quality assurance problems, including recurring problems with the data that will be used to support the NRC s decision on whether to authorize DOE to construct the repository. Based on previously identified weaknesses and recent indications of new problems, we are concerned that DOE s current efforts to improve its quality assurance program may not yield the results it hopes for. Our observation is further supported by NRC s recent comment that DOE s quality assurance program has yet to produce outcomes necessary to ensure that this program meets NRC requirements. Illustration of Yucca Mountain Repository Waste Package Emplacement www.gao.gov/cgi-bin/getrpt?. To view the product, click on the link above. For more information, contact Robin Nazzaro at (202) 512-3841 or nazzaror@gao.gov. Source: DOE.

Senators Ensign and Reid: We are pleased to be here today to discuss the Department of Energy s (DOE) quality assurance program for the Yucca Mountain repository project. As you know, Yucca Mountain is intended to serve as the nation s permanent repository for high-level nuclear waste. DOE is currently in the process of preparing an application to the Nuclear Regulatory Commission (NRC) for authorization to construct the repository, which it expects to submit by December 2004. To ensure that DOE can safely construct and operate the repository, NRC requires DOE to have a quality assurance program. The quality assurance program is designed to include procedures to assure NRC that the information submitted to it is verifiable and well documented. Audits and management reviews are also built into the program to monitor whether workers follow these procedures. In cases where they are not followed, DOE must develop and implement corrective actions and monitor their effectiveness. An ineffective quality assurance program could potentially impede the application process and could precipitate potentially adverse health, safety, and environmental effects. In this context, you asked us to investigate the effectiveness of DOE s efforts to improve its quality assurance program. Although we are still in the early stages of our investigation, we are prepared today to provide (1) the history of DOE s actions to correct quality assurance problems, (2) the status of DOE s efforts to improve the quality assurance program, and (3) preliminary observations on the effect of quality assurance problems on DOE s ability to successfully meet its 2004 milestone for submitting an application to NRC requesting authorization to construct the repository. In summary: DOE s track record of correcting problems with its quality assurance program is less than favorable. Recurring problems have persisted in the program despite DOE s numerous attempts to correct them. DOE evaluations and NRC oversight activities have concluded that the program still falls short of expectations. DOE s 2002 quality assurance improvement plan represents the department s most recent attempt to correct quality assurance problems, including those involving scientific models and software codes that DOE will use to demonstrate the safety of the repository. Because DOE is still in the process of implementing this plan, it is too early to determine whether changes included in the plan will be effective. However, notwithstanding Page 1

these changes, DOE has recently identified further quality assurance problems, including recurring problems with the data that will be used to support the NRC s decision on whether to authorize DOE to construct the repository. Based on previously identified weaknesses and recent indications of new problems, we are concerned that DOE s current efforts to improve its quality assurance program may not yield the results it hopes for. Our observation is further supported by NRC s recent comment that DOE s quality assurance program has yet to produce outcomes necessary to ensure that this program meets NRC requirements. Background The Nuclear Waste Policy Act of 1982 was enacted to establish a comprehensive policy and program for the safe, permanent disposal of commercial spent fuel and other high-level radioactive wastes. DOE was directed in the act to, among other things, investigate potential sites for locating a repository. Amendments to the Act in 1987 directed DOE to consider only Yucca Mountain, Nevada, as a potential site for a repository. In 2002, the Congress approved the President s recommendation of Yucca Mountain as a suitable site for the development of a permanent high-level waste repository. The next step in the process is for DOE to submit an application to NRC for an authorization to construct the repository. In order to ensure that the information submitted to NRC is verifiable and well documented, NRC requires nuclear facilities to develop a quality assurance program that includes a process to identify problems, develop corrective actions, and monitor the effectiveness of these actions. Among other things, such a quality assurance program is required to (1) train personnel in quality assurance; (2) inspect activities that affect quality; (3) establish controls over testing programs and test equipment, such as ensuring that this equipment is properly calibrated; (4) establish and maintain records, including records documenting the qualifications of personnel performing repository work; and (5) verify compliance with the rules and procedures of the quality assurance program to determine the effectiveness of the program. In carrying out its responsibility for the Yucca Mountain repository to meet the Environmental Protection Agency s (EPA) standards for protecting public health and safety, as well as its standards, NRC provides consultation and advice to DOE in the project s pre-application period. NRC officials are located onsite at the Yucca Mountain project office where they conduct daily oversight of project activities, including Page 2

observing and commenting on DOE s quality assurance audits and preparing bi-monthly reports on the overall status of the program. Additionally, DOE and NRC hold quarterly quality assurance meetings and conduct exchanges between staff on technical issues. History of Actions Taken to Correct Quality Assurance Problems DOE s quality assurance problems at the Yucca Mountain repository site date back to the late 1980s. In a 1988 report, we identified significant problems with the quality assurance program, noting that it failed to meet NRC standards. 1 We found that NRC had identified many specific concerns from the oversight activities it had performed at Yucca Mountain. For example, NRC noted that DOE s heavy reliance on contractors and its inadequate oversight of quality assurance activities would increase the likelihood that DOE might encounter quality-related problems. Furthermore, NRC said that the likelihood that the state of Nevada and others would contest the licensing proceedings increased the probability that DOE would have to defend its quality assurance program and the quality of the work performed. NRC noted that DOE s inability to properly defend its work could result in additional expense and time-consuming delays as program weaknesses are corrected. NRC also found that DOE staff and contractors exhibited negative attitudes toward the function of quality assurance, noting that participants appeared to lack a full appreciation for what it took to get a facility licensed by NRC. DOE was put on notice of these shortcomings, but the problems continued. In its 1989 evaluation of DOE s Site Characterization Plan, NRC concluded that DOE and its key contractors had yet to develop and implement an acceptable quality assurance program. In March 1992, based on progress DOE had made in improving its quality assurance program, NRC allowed DOE to proceed with its site characterization work, noting that DOE had demonstrated its ability to evaluate and correct quality assurance program deficiencies. A year and a half later, however, NRC raised concerns with DOE about the acceptability of facility design activities requiring quality assurance. NRC reported that it had no confidence that DOE s management plan for resolving quality assurance issues related to the design activities would work because of DOE s and 1 U.S. General Accounting Office, Nuclear Waste: Repository Work Should Not Proceed Until Quality Assurance Is Adequate, GAO/RCED-88-159 (Washington, D.C.: Sept. 29, 1988). Page 3

the site contractors inability to effectively implement corrective actions in the past. DOE renewed its efforts to correct problems with its quality assurance program starting in the late 1990s when its own audits at Yucca Mountain identified quality assurance problems in three areas: data sources, validation of scientific models, and software development. First, DOE could not ensure that all the data needed to support the scientific models could be tracked back to original sources or that the data had been properly collected. Second, DOE had no standardized process to develop the scientific models needed to simulate geological events. Finally, DOE had no process for ensuring that the software being developed to support the models would work. In response to the issues raised in the audits, DOE issued a management plan in 1999 that prescribed remedies. Following implementation of this plan, DOE considered the issues resolved. Model validation and software development problems, however, resurfaced in 2001. New quality assurance audits found that project personnel had not followed the required procedures for model development and validation or established a timeline for completing the models. In addition, these audits identified that project personnel had not followed the software development process, prompting a prohibition on further software development without prior management approval. According to DOE, the significance of these new observations was compounded by their similarity to those problems previously identified. Status of DOE Efforts to Improve Quality Assurance In July 2002, DOE provided NRC with a revised plan to correct its quality assurance problems at Yucca Mountain, including the problems with scientific models and software codes. In constructing the plan, DOE conducted an in-depth study of Yucca Mountain s management and work environment. The plan outlined five key areas needing improvement. Specifically, it noted the need for clarifying roles, responsibilities, accountability, and authority for DOE and contractor personnel, improving quality assurance processes and clarifying line management s quality responsibilities, improving DOE and contractor written procedures, Page 4

implementing more effective and consistent corrective action plans to preclude recurring quality problems, and improving the work environment where employees can raise program concerns without fear of reprisal. To fully address issues raised in the plan, DOE identified a total of 72 actions needed to correct the quality assurance program 35 to address the five key areas, 12 to address model development issues, and 25 to address software development issues. DOE recently reported that it had completed 41 of the 72 actions. The management plan also included performance measures to assess the effectiveness of the actions. DOE recently reported, however, that the Yucca Mountain project still lacks complete and useful performance measures and stated its intention to have the appropriate performance measures in place by September 2003. Since DOE began to implement its latest improvement plan, new quality issues have emerged. In March 2003, DOE issued a stop-work order preventing further use of a procedure intended to help improve DOE and contractor quality assurance procedures. According to DOE, they cancelled the use of the procedure and reverted back to the existing procedure. In April 2003, DOE again found data-related problems similar to the data verification problems identified in 1998. For example, DOE found that, instead of verifying data back to appropriate sources, project scientists had been directed to reclassify the unverified data as assumptions which do not require verification. At the April 2003 quality assurance meeting with NRC, DOE highlighted several recent improvements to the quality assurance program. These improvements included (1) management changes with DOE s primary contractor at the site, including a new president and a new director of quality assurance, (2) increased line management involvement in quality assurance, and (3) the integration of quality engineers with DOE line employees. Despite this reported progress, an NRC official at the same meeting commented that the quality assurance program had still not produced the outcomes necessary to ensure the program is compliant with NRC requirements. Preliminary Observations Whether DOE can correct its quality assurance problems in time to meet its milestone for submitting an application that is acceptable to NRC is not clear. DOE s unsuccessful efforts to address recurring quality assurance problems, the identification of new problems since the issuance of its 2002 Page 5

improvement plan, and NRC s recent comment that DOE s quality assurance program has yet to produce outcomes necessary to ensure that this program meets NRC requirements do not instill much confidence that the quality assurance problems will soon be resolved. An ineffective quality assurance program could impede the application process, leading to time-consuming and expensive delays as weaknesses are corrected, or ultimately prevent DOE from receiving authorization to construct a repository. Moreover, continued reliance on data that are unverifiable and thus could be inaccurate could lead to adverse effects in the course of the 10,000-year period required by EPA s health and safety standards. At the same time, now that the project has shifted from scientific investigation to preparing an application, DOE may now have the proper motivation and focus to correct recurring quality assurance problems given the integral role that quality assurance plays in the application process. As we continue our investigation, we will work to validate our observations and further assess the effectiveness of DOE s efforts to improve its quality assurance program. Thank you, Senators Reid and Ensign. That concludes my testimony. I would be pleased to respond to any questions that you may have. Contacts and Acknowledgments For further information on this testimony, please contact Ms. Robin Nazzaro at (202) 512-3841. Individuals making key contributions to this testimony included Lee Carroll, Daniel Feehan, Thomas Kingham, Thomas Laetz, Chalane Lechuga, and Jonathan McMurray. (360350) Page 6

GAO s Mission The General Accounting Office, the audit, evaluation and investigative arm of Congress, exists to support Congress in meeting its constitutional responsibilities and to help improve the performance and accountability of the federal government for the American people. GAO examines the use of public funds; evaluates federal programs and policies; and provides analyses, recommendations, and other assistance to help Congress make informed oversight, policy, and funding decisions. GAO s commitment to good government is reflected in its core values of accountability, integrity, and reliability. Obtaining Copies of GAO Reports and Testimony The fastest and easiest way to obtain copies of GAO documents at no cost is through the Internet. GAO s Web site (www.gao.gov) contains abstracts and fulltext files of current reports and testimony and an expanding archive of older products. The Web site features a search engine to help you locate documents using key words and phrases. You can print these documents in their entirety, including charts and other graphics. Each day, GAO issues a list of newly released reports, testimony, and correspondence. GAO posts this list, known as Today s Reports, on its Web site daily. The list contains links to the full-text document files. To have GAO e-mail this list to you every afternoon, go to www.gao.gov and select Subscribe to daily E-mail alert for newly released products under the GAO Reports heading. Order by Mail or Phone The first copy of each printed report is free. Additional copies are $2 each. A check or money order should be made out to the Superintendent of Documents. GAO also accepts VISA and Mastercard. Orders for 100 or more copies mailed to a single address are discounted 25 percent. Orders should be sent to: U.S. General Accounting Office 441 G Street NW, Room LM Washington, D.C. 20548 To order by Phone: Voice: (202) 512-6000 TDD: (202) 512-2537 Fax: (202) 512-6061 To Report Fraud, Waste, and Abuse in Federal Programs Public Affairs Contact: Web site: www.gao.gov/fraudnet/fraudnet.htm E-mail: fraudnet@gao.gov Automated answering system: (800) 424-5454 or (202) 512-7470 Jeff Nelligan, Managing Director, NelliganJ@gao.gov (202) 512-4800 U.S. General Accounting Office, 441 G Street NW, Room 7149 Washington, D.C. 20548