A Guide to Creating a Behavioral Resume

A Guide to Creating a Behavioral Resume

Why should I follow this format? This guide details all aspects and qualities of a resume that employers find easy to read and relevant to their job search. Recruiters spend on average 10-15 seconds initially scanning a resume so it is important to differentiate yourself through bullets and demonstration of skills with each experience. What is a resume? A resume is a document that summarizes your relevant job experience, education, and skills for the purpose of obtaining an interview when seeking employment. Why should I write a resume? Contrary to popular belief, your resume DOES NOT get you the job. Your resume is the key tool to use in order to get you the interview. Keep in mind that this is your first chance to make a good impression- a strong resume takes you to the next step, so make sure it s the best it can be. How do I start my resume? You should use Resunate to develop your first resume, working from the CBA sample. Resunate is a resume program that will not only help you construct your resume, but will also allow for you to enter a job description and give you a score on how well your resume matches the job. When will I need my resume? Whether you re applying for an internship, signing up for a networking event, looking for your first full-time position, or sending in an application to study abroadchances are you are going to need a resume. As time consuming as it may be to put together your first resume, it s worth it! Once you get everything down on paper, updating is easy. Developing Your Brand Creating a resume is your opportunity to highlight your experiences for employers. The variety of experiences you become involved with, including activities, volunteer, and work and professional experiences, will develop your brand and determine whether employers view you as a generic or luxury good.

FAQ s About Your Resume What are some key things to keep in mind about the format of the resume? Exactly a page Not from a template Professional there should be no borders, colors, or graphics. For finance and accounting majors specifically, keep the text and format as traditional as possible. The only exception to this is if a student is pursuing a career in graphic design (in that case, check out a Prezi resume or Prezume at www.prezi.com). However, creative license is more appropriate in a portfolio instead of a resume. Font size should be between 10 and 12, with the name being a bit bolder and larger Margins can be 1 all the way around Bullets add bullets to show the skills that you gained from a certain experience. These should definitely be incorporated for any work experience, and you can also opt to include them with activities or volunteerism (depending on the extent of your involvement). How do I list my official school name on my resume? University of Pittsburgh, College of Business Administration If a transfer student, list previous college under University of Pittsburgh with dates attended, course of study, and number of credits transferred. How do I list my degrees on my resume? Regardless of major within the Business School, your degree is a Bachelor of Science of Business Administration. If you have more than one major within the business school, you may denote this by listing each major. University of Pittsburgh, College of Business Administration Bachelor of Science in Business Administration April 2014 Double Majors: Finance and Marketing GPA 3.4 Double Degree: If you have a major outside of the business school Since you are earning both degrees from the same university, the University of Pittsburgh, have that listed at the top. Then have two different sections that list each school you are enrolled in. University of Pittsburgh April 2011 Overall GPA: 3.8 College of Business Administration, Bachelor of Science in Business Administration Major: Marketing Certificate Program in Professional Writing Dietrich School of Arts and Sciences, Bachelor of Science Major: Psychology Dual Degree: If you are an Arts and Sciences student also taking business classes University of Pittsburgh, College of Arts and Sciences Bachelor of Arts April 2014 Major: Communications and Business GPA 3.2

Minor? Concentration? Certificate? University of Pittsburgh, College of Business Administration Bachelor of Science in Business Administration April 2014 Major: Finance Minor: Economics Certificate: International Business GPA: 3.2 Should I include references on my resume? Employers assume that if they ask for references, the applicant will provide them. Do not include the phrase References available upon request or the actual references in your resume, but do have a separate sheet of paper available that lists any references you are willing to offer. References should be people who can speak to your key skills and career ambitions. They can be employers or faculty. They should never be relatives, even if an employer asks for a personal reference. What if my GPA is below a 3.0? Do not list it! While some employers may not ask you about the absence of a GPA on your resume, most will- so be prepared with an explanation of why you omitted it. Can I list my Major GPA? My Business GPA? If so, should I list multiple? You can definitely list your business or major GPA on your resume, especially if that GPA is higher than your cumulative GPA. When doing so, it is best if you list both. However, if your cumulative GPA is below a 3.0 and your business or major GPA is not, you can elide your cumulative GPA. How should I list my experiences on my resume? All experiences should be listed in reverse chronological order by start date, meaning that your most recent experiences should be at the top of each section. Don t forget to include dates for everything you have accomplished! If your most relevant positions do not land at the top of your section when listing by date, add a separate section called Relevant Experience or Professional Experience to make it stand out more. If I am an accounting major, how should I list the credit hours I will be graduating with on my resume? Include this in the education section on the next line after your major and before your GPA as Graduating with 120/150 credit hours If I transferred from another university, how do I include this on my resume? All experiences on your resume should be listed in reverse chronological order, therefore list University of Pittsburgh first and your previous school should follow. For example: University of Pittsburgh, College of Business Administration Bachelor of Science in Business Administration April 2013 Major: Accounting GPA (Leave off of your resume for your first semester) Graduating with 150 credit hours

Pennsylvania State University, Smeal College of Business Bachelor of Science in Business Administration Fall 2009 - Spring 2012 Major: Accounting GPA 3.0 Transferred 36 credits As a freshman, how can I make my resume relevant to business? The important thing to remember is that any work experience can help us to develop skills that are relevant to the business world, just make sure you talk about those skills in your bullet points. For instance, a common high school job may be waiting tables or having retail experience. Instead of writing about what you did, talk about what kind of impact it had on you as a business student or what kind of value you added to the company. Think about key skills that you developed through that position (teamwork, communication, training, leadership, customer service ) and build your bullets around those buzz words. As for activities and volunteerism, we encourage you to include things you were involved in at your high school, specifically those that demonstrate business, leadership or academic merit. Be sure to elaborate on your role within each organization. You may feel your resume looks a little bare, especially knowing that all of your high school activities need to come off after freshman year. However, that is just extra incentive to get involved at Pitt as soon as possible! Check out the CBA website for a list of all business student organizations, or www.sorc.pitt.edu for a comprehensive list of all university organizations. As someone with little to no internship experience, how can I best market my skills? Even if you have not had a professional internship or work experience relevant to business or your major, there are still plenty of outlets from which you can acquire relevant skills. Relevant Coursework-This section will show employers that you are gaining knowledge of certain subjects in the classroom setting. Remember to put mainly your business courses and list the most relevant ones first! Key Competencies and Skills-A skills section summarizes for the employer exactly what you feel your strengths are. These competencies could have developed through high school jobs, activity involvement or even the classroom setting. Special Projects-If you have had MCE, Business Communications or another course where you put a lot of effort, time and knowledge into a project, put it on your resume! Teamwork, communication, organization and research are all incredibly important skills to have in the business world. Will I need any other items in addition to the resume? In many cases, your resume may not be the only document required. You may want to have a cover letter, reference page, or even portfolio ready for an interview situation. Do your research to find out whether or not these other documents are recommended or required. What if I need more help with my resume? Check out www.cba.pitt.edu/careers for more references to guide you through the resume process Resunate For industry specific resume feedback meet with an Industry Consultant in CBA Career Services Meet with a Professional Development Consultant in CBA Career Services Submit your resume online for Electronic Resume and Cover Letter Review at www.cba.pitt.edu/careers

Overview of Sections on the Resume Contact Information This section of the resume provides those looking at it with your personal contact information. Name, current mailing address, email address, and phone number should be included in this section. Please note that all contact information should be current with respect to the application process (i.e. DO NOT keep your dorm address on your resume while you are applying for jobs in your hometown, this can be changed if applying to an employer who is national or you can leave both). By keeping information current, it eliminates confusion on the employer s part. Consider using a non-pitt email address, especially if you are a senior. Keep it professional. Education In the education section, information about your university, specific college within the university, major, GPA, the degree you will receive, and graduation date should be provided. You may list either your overall or major GPA so long as it is above a 3.0. If you have transferred from another academic institution, be sure to include this information in the Education section. Key Competencies and Skills The key competencies and skills section of the resume should provide those looking at it with a quick snapshot of your experiences. The skills section shows employers what you bring to the table, what you have learned, and how you can use your experience to enhance their company. The skills section should reflect all of the other experiences you have described on your resume. The location of the skills section will vary depending on your desire to highlight your skills over work experience or vice versa. Relevant Coursework The Relevant Coursework section of the resume provides anyone looking at it the opportunity to see how you have developed your skills in an academic setting. These listed courses should support the position you are applying for (i.e. Advertising & Sales Promotion should be listed if you were applying for a position with an advertising firm). Approach this section with caution- you do not need to list every class you have ever taken! Work Experience Your Work Experience section should include information on each organization you ve worked for, the specific tasks you were responsible for, as well as the value you added to the company. When possible, try to quantify the work you have done. Remember- all descriptions should begin with strong action verbs. Activities/Community Service/Volunteerism In addition to academic and work experience, employers are also very interested in how involved you are on campus. This section is your chance to exhibit your well-roundedness. Be sure to include organization descriptions, activities in which you have participated in, and any leadership roles you have taken in these organizations. Note to freshman-you may keep your high school activities in this section but be sure to take them off after your first year. It is important to get involved! Experience-Special Projects, Academic Projects, Relevant Experience, Other Besides work experience and activity involvement, CBA provides a lot of opportunities for students in the classroom setting. By including this section, you can elaborate on you work with your peers to accomplish a group project related to the business setting. For instance, Managing in Complex Environments, Projects in Marketing, or CPLE courses could add great value to your resume.

International Experience/Study Abroad International Experience is a great way to differentiate yourself from other students. Although it can be placed anywhere on your resume, it is most effective to put it directly under your education section at the top. Make sure when you are formulating your bullet points, you think about what skills you learned while being abroad, aside from the normal Completed coursework in xyz or Enhanced language and culture skills in another country. For instance, did you have a difficult time adjusting to roommates or the learning environment in your classes? You can say something like Demonstrated adaptability to unique learning styles while interacting with people of various cultures. If you completed an internship while abroad, be sure to capture that experience in your bullets. Examples of strong bullet points include: Gained an understanding of how to handle cultural differences in the workplace, Effectively adapted to situations of change, or Undertook tasks that were unfamiliar.

Developing Strong Bullet Points **Think about skills used or value added-not simply the job description** Use Action Verbs Any strong bullet point begins with a strong action verb. Additionally, it is important to vary your verbs throughout your resume. If you feel as though you are recycling the same verbs throughout your resume, reference the action verbs list in this packet for other idea. Try to use a different action verb for every bullet under a given work or extracurricular experience. Finally, choose professional, appropriate verbs that you would use in a conversation. For a list of action verbs that relate to a specific job type, see the next page. Quantify It is crucial that you try to quantify your bullets as best as you can. This allows the recruiters to determine the degree of the work you accomplished. For example, instead of saying trained new employees on restaurant closeout procedures try quantifying by saying, trained 7 new employees on restaurant closeout procedures. By simply quantifying your bullet points, employers can get a better idea of the impact you had on that organization. Be Relative Sometimes it is difficult to determine the degree of your impact when your work and extracurricular experiences are from smaller organizations. For example, say you worked as an intern in a Pittsburgh advertising agency. You may have a bullet point similar to, Developed a series of 5 advertisements that increased sales for the client by $5,000 from Quarter 3 to Quarter 4. When looking at your resume, a recruiter who works for a large corporation may not see a $5,000 increase as a great impact. Therefore, it may be more impactful to write, Developed a series of 5 advertisements that increased sales for the client by 5% from Quarter 3 to Quarter 4. Stand Out Often times, bullet points tend to state the obvious. For example, if someone was a server, he or she may have a bullet point stating, Served 100 customers per shift. While it is great to quantify, recruiters know that servers serve customers. Bullets are much more effective when they are focused on any special projects or tasks that truly set the person apart from the other employees. Did you ever train anyone? Were you recognized for outstanding service? Were you assigned to a special project? Did you assist in increasing sales? For example, something similar to Promoted to lead trainer after training 6 new servers on the Point of Sale system and company customer service standards is a more effective bullet than Served 100 customers per shift.

Action Verbs based on Common Business Job Types Accounting Administration Analysis Consulting Record Assess Audit Prepare Maintain Forecast Calculate Estimate Figure Appraise Examine Measure Verify Monitor Track Assess Coordinate Organize Requisition Access Receive Process Serve Furnish Assess Observe Review Dissect Interpret Discern Conceptualize Discover Infer Illuminate Clarify Quantify Qualify Troubleshoot Problem Solve Assess Assist Arrange Guide Counsel Survey Serve Contribute Initiate Investigate Advise Conclude Design Editing Finance Fundraising Organize Explore Formulate Sketch Draw Layout Create Plan Style Pattern Build Display Read Review Analyze Check Compare Comment Correct Rewrite Rework Amend Improve Analyze Invest Budget Inventory Valuate Appraise Construct Develop Acquire Deploy Manage Project Research Analyze Strategize Program Develop Contact Inquire Inform Motivate Direct Persuade Monitor Coordinate Human Resources Information Innovating Language Assess Analyze Recruit Survey Screen Interview Select Train Mediate Appraise Coordinate Align Appraise Analyze Inventory Structure Design Categorize Document Process Manage Program Link Coordinate Organize Create Modify Change Upgrade Improve Design Activate Restructure Establish Stimulate Implement Transform Translate Interpret Lecture Converse Negotiate Compare Understand Comprehend Proficiency Fluency Teach Tutor

Leadership Management/Supervision Marketing Organizing/Logistics Create Lead Encourage Manage Organize Compare Inspire Represent Govern Direct Advise Coordinate Facilitate Plan Schedule Delegate Mediate Evaluate Strategize Develop Listen Consult Monitor Review Assess Survey Analyze Quantify Identify Develop Announce Boost Improve Classify Organize Assist Maintain Liaison Support Arrange Systematize Schedule Coordinate Streamline Simplify Persuading Program Development Public Relations Research & Development Present Articulate Clarify Challenge Negotiate Inquire Reason Influence Convince Arbitrate Mediate Reconcile Analyze design Construct Develop Prepare Strategize Coordinate Formulate Recommend Persuade Implement Monitor Assess Prepare Coordinate Present Negotiate Publicize Strengthen Promote Handle Participate Facilitate Troubleshoot Identify Evaluate Review Assess Compare Analyze Determine Critique Explain Prepare Recommend Conclude Selling Service/Hospitality Writing Inform Educate Persuade Provide Assist Serve Trade Vend Handle Present Sell Convince Serve Assist Troubleshoot Present Maintain Help Coordinate Prepare Create Welcome Enhance Anticipate Conceive Construct Craft Integrate Interpret Capture Abstract Express Inform Summarize Conclude

Below is a list of general action verbs that can be used on you resume. accelerated accomplished achieved adapted administered advised aided allocated amplified analyzed answered appointed approved arbitrated arranged assessed assisted assumed augmented awarded began broadened built calculated catalogued chaired compiled completed computed conceived condensed conducted constructed consulted contracted contrived controlled cooperated coordinated counseled created delegated demonstrated designed determined developed devised devoted diagrammed directed displayed distributed drafted edited eliminated employed established estimated evaluated examined exhibited expanded expedited explored extended fabricated facilitated focused founded generated guided handled headed implemented improved incorporated increased influenced initiated innovated installed instituted instructed interpreted introduced investigated involved launched led lectured listed maintained managed mediated modified monitored motivated negotiated observed operated ordered organized oriented originated overhauled participated performed planned pinpointed prepared presented preserved processed produced programmed proposed proved provided received recommended recorded recruited rectified reduced re-established referred regulated reinforced reorganized represented researched reshaped restituted restored revamped reviewed revised scheduled selected set-up simplified solved specialized streamlined structured substituted suggested supervised supported systematized taught trained tutored unified used utilized volunteered worked wrote

Customizing to the Job Description Each resume you send out should be customized to the exact job. Although it is very convenient to make mass copies, to be most effective it should highlight what the employer is looking for. On the following pages you will find a job description and a resume by a junior Accounting student tailored to that job description. Schedule an appointment with a member of the Career Services staff to tailor your resume. SAMPLE Job Description: Undergraduate Part-time Hire, KGSB, Job Description: Enter and reconcile accounts payable and receivable using accounting software program (Great Plains). Generate financial reports and work on various projects. Provide administrative and clerical support to International Coordinator & Finance Manager in the EMBA Worldwide office at Alumni Hall in maintaining application files, photocopying, data entry, errands, taking inventory, summarize evaluation forms, mailing packages to our International offices. Provide assistance and support during events. This position will offer 15-20 hours a week for each term and the individual will receive training during the first month. Minimal travel is required. Majors: Finance & Global Management, Accounting & Global Management, Finance & Marketing, Finance, Accounting & General Management, Accounting & Marketing, Accounting & Finance, Accounting GPA Requirement: 3.0 When looking at a job description, try and highlight the key qualifications that the employer is looking for in an ideal candidate. Use the language of the employer so when they see your resume, they can actually envision you working at their company. Additionally, tailor your experiences and resume to the individual job. If you have past lifeguarding experience that doesn t fit with the skills that a financial analyst position requires, leave it off and substitute with another, more relevant section (for instance, special projects). A great tool to help you do this is RESUNATE. You can find the link to this program on the CBA Career Services Web site. You can input all of your experience into the system, enter a job description, and RESUNATE will help you to select the most important information for that position.

Education BARRY McSMITH 1425 Montgomery Avenue Rosemont, PA 19010 (610) 555-3258 Barry.McSmith@gmail.com University of Pittsburgh, College of Business Administration Bachelor of Science in Business Administration April 2013 Major: Accounting Certificate Program in Leadership and Ethics GPA: 3.8 Graduating with 150 credits Work Experience University of Pittsburgh, Facilities Management Accounts Payable Assistant Analyze, organize, and total the monthly water, heat, gas and sewage bills Create spreadsheets which compare monthly estimates to actual amount owed August 2009-Present PNC Financial Services Group Accounting Intern May-August 2009 Reconciled general ledger accounts for ATM, Cash Advance, and Federal Reserve Created spreadsheets for mortgage loan contracts Responsible for contacting tellers to correct banking problems Balanced foreign checks using computer banking programs such as Optima and Best The American Red Cross, Southwestern Pennsylvania Chapter Financial Development Intern January-April 2008 Researched foundations and presented findings to the Financial Development Department and CEO Individually created seven grants; generating a potential of $46,500 in donated funds Created and implemented changes to recruiting, training, and development of intern program Other Work Experience Bob Evans Restaurant Washington, PA Server January 2005-April 2007 Received Employee of the Month award for exceptional customer service Responsible for supervising a team of six other servers during each shift Trained four new employees International Experience Managing in Complex Environments Plus 3 Program Beijing, China Team Member May 2008 Toured several businesses and factories to experience international business processes Developed a business-industry analysis with a team comprised of both business and engineering students Activities and Leadership University of Pittsburgh Accounting Association August 2008-Present Emerging Leaders August-December 2007 Boy Scouts of America, Eagle Scout 2005

Sample Resumes Note: The following are examples of resumes which have been customized for students based on their major, work experience and field of interest. Meet with one of the Professional Development Consultants to customize your resume.

Please note: This is the resume of a freshman / sophomore undecided student. BARRY McSMITH 3990 5 th Avenue, 1518 Tower B Barry.McSmith@gmail.com 15213 (610) 555-3258 EDUCATION University of Pittsburgh, College of Business Administration Bachelor of Science in Business Administration April 2015 GPA: 3.25 KEY COMPETENCIES AND SKILLS Time Management Basic in Spanish Microsoft Excel Training Teamwork Customer Service Event Planning Fundraising Communication COURSEWORK Managing in Complex Environments, Microeconomics, Macroeconomics, Business Calculus, Statistics, Introduction to Psychology SPECIAL PROJECTS Managing in Complex Environments September 2011-December 2011 Analyzed the business operations of Federated Investors, specifically the financial sector, and forecasted a future analysis of the corporation WORK EXPERIENCE Sandcastle Water Park Lifeguard May 2011-August 2011 Responsible for the safety and well-being for up to 1,000 patrons per shift Led and trained a team of 3 lifeguards in converting about 300 patron records from a paper system to an electronic system Rosen Family Diner Buffalo, NY Server May 2010-August 2010 Handled approximately $200 of cash inflow and outflow per shift Communicated with 5 other servers to ensure operational efficiency and customer satisfaction VOLUNTEER EXPERIENCE Relay for Life April 2010 Team leader Organized a group of 12 peers to volunteer for the relay Raised $6,000 to support the American Cancer Society ACTIVITIES Sports Business Association January 2012-Present University of Pittsburgh Club Soccer September 2011-Present National Honor Society, Vice President September 2010-April 2011 Home County Travel Soccer, Captain September 2007-June 2011

Please note: This is the resume of a senior Finance student. EDUCATION BARRY MCSMITH BARRY.MCSMITH@GMAIL.COM 1425 MONTGOMERY AVENUE ROSEMONT, PA 19010 PHONE: (610) 555-3258 University of Pittsburgh, College of Business Administration Bachelor of Science in Business Administration April 2012 Major: Finance Minor: Economics Honors: Dean s List GPA: 3.65/4.0 WORK EXPERIENCE PNC Financial Services Group Finance Intern Summer 2009 Tested numerous reports within a new, company-wide financial reporting tool Constructed several spreadsheets to validate accuracy of reports within the new system Prepared test scripts to be reviewed by external auditors Aided managers in proofing 2nd Quarter Earnings Release Discovered $9 million in missing Asset & Liability Management loans Smith Barney Citigroup Financial Consultant Intern Spring 2009 Assisted several financial consultants in client management and developing investment plans Developed research methods and database management for client files using ACT! Client Management Software Designed and wrote correspondence to prospective clients Coordinated attendance for a financial planning seminar given by a team of financial consultants INTERNATIONAL EXPERIENCE Pitt in London London, England Completed coursework in Economics, International Business, and British Culture Spring 2008 Researched profitability of America businesses in the London economy MCE International Field Project Augsburg, Germany Analyzed luxury auto industry, visited major manufacturers, and toured various sites May 2007 Studied the German language, culture, and economy first hand KEY COMPETENCIES AND SKILLS Business/Finance: Investment Analysis, Customer Service, Operations Modeling Computer: Microsoft Office, Bloomberg, ACT! Client Management Language: Proficient in German ACTIVITIES AND LEADERSHIP Undergraduate Finance Club President September 2009-April 2010 Managed executive board and general membership totaling over 100 students Created the Finance Mentor Program and the Portfolio Competition using MarketWatch Virtual Stock Exchange Founded chapter of the Financial Management Association, a nationally recognized professional organization Beta Alpha Psi Selected Member September 2006- April 2010 Constructed a presentation on Corporate Social Responsibility to be presented at the Annual Meeting Complete yearly hour requirements of professional development and community service

This is a resume of a Finance student seeking a position on Wall Street Barry McSmith 2 Clinton Street, Apt. 3A, New York, NY 10002 (404) 886-5334 Barry.McSmith@gmail.com EXPERIENCE Credit Suisse New York, NY May August 2010 Financial Analyst, Mergers & Acquisitions Group Responsibilities include: Ranked among the top 1% of the 2010 Investment Banking analyst class Executed and analyzed mergers, acquisitions, divestitures, leveraged buyouts, takeover defenses, restructurings and financings for corporate clients and financial sponsors Built detailed, flexible financial models to perform discounted cash flow, sum-of-the-parts, leveraged buyout, premiums paid, and accretion/dilution analysis Sole junior member of the CSFB Team designated to construct new standard Abacus model prepared for firm-wide rollout: Model template for comparable companies, merger consequences, discounted cash flow and relative contribution analysis Selected experience includes: $350 million sale of protective packaging division of a Company (Ongoing): Co-author of the Offering Memorandum, responsible for extensive due diligence with senior management, preparation of buyer contact log. Performed leveraged buyout analysis of the business assuming various levels of staple financing $1.9 billion unsolicited offer to acquire Defense Electronics Company: Submitted three acquisition proposals to the Board of the Target. Prepared multiple board materials and attended meetings detailing unsolicited approaches, target s tactical defense profile, and developed merger model for transaction consequences with client and several interlopers Potential $10 billion sale of Hong Kong Telecommunications Subsidiary in a two-phased transaction: In-depth analysis of debt covenants at Holdco for potential debt acceleration and breakage costs. Performed recapitalization analysis with consideration to maintain investment grade rating and maximize cash dividend to parent, benchmarking analysis to identify premier market leadership and synergies analysis (revenue, cost and capex) of precedent transactions Credit Suisse First Boston London, United Kingdom May August 2009 Junior Financial Analyst, Healthcare Group Developed a detailed, flexible financial model with company management with emphasis on therapeutic focus, drug pipeline risk, and expected revenue contributions from drug pipeline in order to develop a strategic plan for the company s portfolio rationalization prior to its planned initial public offering PNC Financial Services Group, Inc. June 2008 May 2009 Corporate & Institutional Banking Development Program Intern Acted as a liaison between Primatics, PNC s SOP 03-3 consulting firm, and CRC to understand the newly generated reports and procedures relating to SOP 03-3 Estimated second quarter cash flows for approximately 100 loans that had been SOP 03-3 impaired from the NCC acquisition and worked to standardize the process for future quarters Completed the minutes for the second quarter CRC managed loans Worked on special projects throughout the summer rotating through Foreign Exchange, Public Finance, Treasury Management, Corporate Securities, and Private Placements UBS Financial Services May August 2007 Fixed Income Sales and Trading Summer Associate EDUCATION University of Pittsburgh, College of Business Administration Bachelor of Science in Business Administration, May 2011. Cumulative GPA of 3.5/4.0. Leadership activities included: The Trading Pitt, Founding Member The Undergraduate Finance Club ADDITIONAL INFORMATION Sponsors for Educational Opportunity (Summer 2007) REACH Program, Summer Teacher Apprentice: Enrichment program for promising African American high school students

Education BARRY McSMITH 1425 Montgomery Avenue Rosemont, PA 19010 (610) 555-3258 Barry.McSmith@gmail.com University of Pittsburgh April 2011 Graduating with 120 credit hours Honors: Dean s List and Beta Alpha Psi Overall GPA: 3.8 College of Business Administration, Bachelor of Science in Business Administration Major: Accounting Certificate Program in Leadership and Ethics Dietrich School of Arts & Sciences, Bachelor of Science Major: Economics This is an example of a double degree student Work Experience University of Pittsburgh, Facilities Management Accounts Payable Assistant Analyze, organize, and total the monthly water, heat, gas and sewage bills Create spreadsheets which compare monthly estimates to actual amount owed August 2009-Present PNC Financial Services Group Accounting Intern May-August 2009 Reconciled general ledger accounts for ATM, Cash Advance, and Federal Reserve Created spreadsheets for mortgage loan contracts Responsible for contacting tellers to correct banking problems Balanced foreign checks using computer banking programs such as Optima and Best The American Red Cross, Southwestern Pennsylvania Chapter Financial Development Intern January-April 2008 Researched foundations and presented findings to the Financial Development Department and CEO Individually created seven grants; generating a potential of $46,500 in donated funds Created and implemented changes to recruiting, training, and development of intern program Other Work Experience Bob Evans Restaurant Washington, PA Server January 2005 April 2007 Received Employee of the Month award for exceptional customer service Responsible for supervising a team of six other servers during each shift Trained four new employees International Experience Managing in Complex Environments Plus 3 Program Beijing, China Team Member May 2008 Toured several businesses and factories to experience international business processes Developed a business-industry analysis with a team comprised of both business and engineering students Activities and Leadership University of Pittsburgh Accounting Association August 2008 Present Emerging Leaders August December 2007 Boy Scouts of America, Eagle Scout 2005